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3.7 out of 5

"Like: - allowed early check-in - cleaner was great Not liked: - room was run down - wardrobe handles held on by plastic wrap - shower had 2 heads and ... " More

By a verified traveller on Wed 22 May 2019

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Hotel Description

DoubleTree by Hilton Hotel Los Angeles Downtown places you in the center of Los Angeles, within just a 15-minute stroll of popular places like Walt Disney Concert Hall and Grand Central Market. Highlights at this hotel include 2 bars/lounges, a restaurant, and a 24-hour business center.

All 434 rooms feature LCD TVs with satellite channels, and you can enjoy iPod docks, WiFi, and wired Internet. Refrigerators and room service make in-room dining convenient. Pillowtop beds and premium bedding invite a comfortable night's sleep, and you'll find nice touches like free toiletries. Coffee/tea makers, down comforters, and free weekday newspapers are also available.

Justice Urban Tavern is open for breakfast, lunch, and dinner. Other amenities include WiFi in public areas, a coffee shop/café, and laundry facilities. Buffet breakfast is available daily between 6 AM and 11 AM. There's also the convenience of valet parking.

Within a 20-minute walk of this 3.5-star Little Tokyo hotel, attractions include The Broad and Los Angeles Flower District.

Room, 2 Queen Beds, Accessible, Non Smoking (A0L)

Bed Count 2 Queen Beds Maximum Occupancy 4 Max
AU$213* Per night/room 9 Oct. - 10 Oct.

Suite, 1 King Bed, Garden View

Bed Count 1 King Bed Maximum Occupancy 4 Max

Room, 1 King Bed, Garden View

Bed Count 1 King Bed Maximum Occupancy 2 Max

Room, 2 Queen Beds, Garden View

Bed Count 2 Queen Beds Maximum Occupancy 4 Max

Room, 2 Queen Beds

Bed Count 2 Queen Beds Maximum Occupancy 4 Max

Room, 1 King Bed, Accessible, Non Smoking

Bed Count 1 King Bed Maximum Occupancy 2 Max

DoubleTree by Hilton Hotel Los Angeles Downtown ratings based on 6 Verified Reviews

Review Summary
3.7 out of 5 3.5 out of 5.0
Room cleanliness 4.0 out of 5.0
Service & staff 4.0 out of 5.0
Room comfort 3.5 out of 5.0
Hotel condition 3.5 out of 5.0

Guest reviews for DoubleTree by Hilton Hotel Los Angeles Downtown

Everyone (4) Family (2)
5 out of 5

Posted by on 3 Jul. 2019

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Comment from Hotel Management

4 Jul. 2019 by Customer Service

Thanks for sharing this perfect rating! We're thrilled to hear you enjoyed your stay with us! It's our pleasure to accommodate you to the fullest extent. After all, your happiness is our top priority! We're already looking forward to your next visit! Have a beautiful day!

3 out of 5
Like: - allowed early check-in - cleaner was great Not liked: - room was run down - wardrobe handles held on by plastic wrap - shower had 2 heads and 2 controls and was a mystery how to get them to work - toilet seat broken off and missing - Lighting was very dull - cover plate to TV antenna missing (hole in the wall)

Posted by on 22 May 2019

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Comment from Hotel Management

22 May 2019 by Customer Service

We appreciate the feedback. It's unfortunate your stay in our hotel didn't exceed your expectations. We regret you weren't entirely satisfied with our furnishings and accommodations. We care deeply about the happiness and satisfaction of our guests so we'll address all of your concerns with our team moving forward. We do hope you give us another opportunity to share a more positive experience with you soon.

3 out of 5
The staff in the reception is good, we arrived early and she lets us to have early check in which was impress. The room wasn't really big, the bed suppose to be queen size, but it just seems like king double size. Everything are just ok and stander, the hotel is old. The staff in the parking wasn't so nice at all, as we leaving the hotel, he was acting rude and rushed us to load up our luggage into the car, even we have 7 people with kids in our group, disappointed at this.

Posted by , from sydney on 29 Jul. 2018

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2 out of 5

Nothing really to recommend this hotel

Pros: Hard to think of anything
Cons: Better staff, better buffet breakfast
Location: Not really close enough to anything of interest
It's a hotel - rooms with beds and a restaurant. Other than that, not a lot to recommend it. We stayed as we thought it was close to the Staples Center, but it's too far to walk. There's nothing else nearby - it's sort of in the middle of nowhere. Reception staff were unfriendly. Concierge staff were too pushy and always looking for a tip to do things they weren't asked to do. I phoned ahead to request late check out and was told it would be $50 to check out 1.5 hours late which I agreed to. When I got the bill I was charged $100. I argued and was told that was the standard price and I was told the wrong thing on the phone. Buffet breakfast fairly limited compared to other hotels.

Posted by , from Australia on 11 Jan. 2018

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5 out of 5

Convenient location and easy access to Los Angeles

Pros: The check-in by Sergio was excellent and check out by Orlando was also great. The breakfast host Saul is a great guy.
Cons: The hotel seems aged so a renovation of rooms facilities, washroom for example, would be good.
Location: Very good location and with Japantown so close by it was great. We had a hire car so cannot comment on the public transport options to the Double Tree
The Double Tree is located in a very pleasant part of Downtown LA. The Japantown is next to the hotel and driving in and out of the hotel was god as we preferred the self-parking option.

Posted by , from Brisbane, Australia on 7 Aug. 2016

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4 out of 5

Great location for Clippers & Dodgers games

We stayed here (2 adults 2 kids) due to its proximity to the stadiums ($7 by Uber) It was a great room, clean and the beds were lovely. Cable TV and free Wifi and there's a Starbucks downstairs. The restaurant/bar is very good with great staff and great food that costs significantly less than the typical Australian/NZ hotel prices. This is also where your room service comes from (or you can pick it up yourself) and if you're like us and had jet lag, we wish we had known that you will go hungry from 11pm. There isn't a mini bar to tempt you if you're starving either and no 7Eleven or similar around so grab some snacks en route. Also, it's super safe during the day, but due to the location, it's not safe after dark. We walked 5 minutes one morning to Grand Central Markets for amazing (seriously) food options - really worth the walk. Or get a taxi. We'll be back one day.

Posted by , from Brisbane, Australia on 2 May 2016

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About the DoubleTree by Hilton Hotel Los Angeles Downtown

Location 120 S Los Angeles Street, Los Angeles, CA 90012

Property Features

Along with a restaurant, there's a coffee shop/café on site. You can unwind with a drink at one of the 2 bars/lounges. You'll find a 24-hour business center on site. A computer station is on site and WiFi is available in public spaces for a fee. There are 14 meeting rooms available. Tour/ticket assistance, multilingual staff, and gift shops/newsstands are also featured at the business-friendly DoubleTree by Hilton Hotel Los Angeles Downtown. You'll have access to the outdoor pool at a partner property. For a fee, parking is available. This 3.5-star Los Angeles hotel is smoke free.

  • 434 guestrooms or units
  • 21 levels
  • 2 bars or lounges
  • Built in 1976
  • Dining venue
  • Coffee shop
  • Charging station for electric cars
  • Business center (24 hours)
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-out
  • Staff is multilingual
  • Storage area for luggage
  • Front-desk safe
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Garden
  • Outdoor picnic space
  • Gift shop
  • Newspapers in lobby (free)
  • Television in lobby
  • ATM
  • Bellhop
  • Elevator
  • No smoking on site

Internet

Available in all rooms: WiFi (surcharge) , Wired Internet access (surcharge)

Available in some public areas: WiFi (surcharge)

Parking

Self parking (surcharge) , Valet parking (surcharge)

Transport

  • Airport: Los Angeles Intl. Airport (LAX) (31.4 km / 19.5 mi)
  • Train station: Los Angeles Union Station (0.9 km / 0.6 mi)
  • Metro station: Civic Center Station (0.7 km / 0.4 mi)
  • Parking: Valet parking and self parking available for a surcharge

Room Amenities

DoubleTree by Hilton Hotel Los Angeles Downtown offers 434 accommodations with iPod docking stations and laptop-compatible safes. Pillowtop beds feature down comforters and premium bedding. 42-inch LCD televisions come with premium satellite channels. Refrigerators and coffee/tea makers are provided. Rooms have partially open bathrooms. Bathrooms include shower/tub combinations, complimentary toiletries, and hair dryers. In-room wired and wireless Internet access is available for a surcharge. Business-friendly amenities include desks and complimentary weekday newspapers, as well as phones; free local calls are provided (restrictions may apply). Additionally, rooms include safes and irons/ironing boards. Housekeeping is offered daily and in-room massages can be requested. Renovation of all guestrooms was completed in January 2013.

  • Bathrooms are partially open
  • Pillowtop beds
  • IPod dock
  • In-room dining (limited hours)
  • HD television
  • Satellite channels
  • Premium channels
  • Refrigerator
  • Coffee maker
  • Luxury bedding
  • Down blanket
  • Shower and tub combination
  • Rollaway beds (surcharge)
  • Housekeeping (daily)
  • Weekday newspapers (free)
  • Local calls (free)
  • Massage in room (surcharge)
  • Hair dryer
  • Laptop safe
  • Toiletries (free)
  • Telephone
  • Iron and ironing board
  • Desk
  • Blackout drapes
  • Climate control (air conditioning)
  • Connecting rooms available

Food & Drink

For a fee, guests can enjoy buffet breakfast daily from 6 AM to 11 AM.

Justice Urban Tavern - This gastropub serves breakfast, lunch, and dinner. Happy hour is offered.

Room service (during limited hours) is available.

Hotel Policies

Check-in

  • Check-in time starts at 3:00 PM
  • Check-in time ends at 1:00 AM
  • Minimum check-in age is: 18

Special check-in instructions:

If you are planning to arrive after midnight please contact the property in advance using the information on the booking confirmation. Guests must contact the property in advance for check-in instructions. Front desk staff will greet guests on arrival. An adult age 18 or older must assume all liability for the booking.

Guests arriving after midnight must make advance arrangements by contacting the property using the information on the booking confirmation. Guests must contact the property in advance for check-in information. Front desk staff will greet guests on arrival. An adult age 18 or older must assume all liability for the booking.

Check-out

  • Check-out by 11 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are available for USD 25.0 per day.
  • Cribs (infant beds) are not available.

Pet Policy

  • No pets allowed, but service animals are welcome

Policies

Charges for extra guests may apply and vary according to property policy.

A credit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges. The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation. For guests' safety, the property includes a smoke detector and window guards in each accommodation. This property advises that enhanced cleaning and guest safety measures are currently in place.Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F.Personal protective equipment, including masks, will be available to guests.Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitizer; masks are required in public areas.Contactless check-out is available.Individually-wrapped food options are available for breakfast.Each guestroom is kept vacant for a minimum of 24 hours between bookings.The property affirms that it follows sanitization practices of CleanStay (Hilton) guidelines.

  • Service animals are allowed
  • Service animals are exempt from fees/restrictions
  • Masks are compulsory at the property
  • Staff temperature checks are conducted regularly
  • Temperature checks are available to guests
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Commonly touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is available
  • Property is cleaned with disinfectant
  • Staff wear personal protective equipment
  • Protective clothing is available for guests
  • Masks are available for guests
  • Shield between guests and staff in main contact areas
  • Property does not follow sanitisation practices of any association
  • Guests are provided with free hand sanitiser
  • Staffed front desk
  • Social distancing measures are in place
  • No cots (infant beds) available
  • Property follows a brand or regulatory agency's sanitisation guidelines CleanStay (Hilton)
  • Property confirms they are implementing enhanced cleaning measures
  • Individually wrapped food options are available
  • Individually wrapped food options are available for breakfast
  • Parking height restrictions apply
  • Debit cards
  • gap period enforced between guest stays 24 hours

Fees

Guests will be asked to pay the following charges at the property:

  • Cleaning deposit: USD 75 per night

We've listed all charges provided to us by the property, but they may vary based on length of stay or the room booked.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: USD 25.00 per person (approximately)
  • Fee for in-room wireless Internet: USD 9.95 per night (rates may vary)
  • Fee for in-room wired Internet: USD 9.95 (rates may vary)
  • Fee for wireless Internet in public areas: USD 9.95 per stay (rates may vary)
  • Self parking fee: USD 38 per day (in/out privileges)
  • Valet parking fee: USD 44 per day (in/out privileges)
  • Early check-in is available for a fee (subject to availability, amount varies)
  • Late check-out is available for a fee (subject to availability, amount varies)
  • Rollaway bed fee: USD 25.0 per day

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • DoubleTree Hilton Hotel Los Angeles Downtown
  • DoubleTree Hilton Los Angeles Downtown
  • DoubleTree Los Angeles Downtown
  • DoubleTree Los Angeles Downtown Hotel
  • Hilton DoubleTree Los Angeles Downtown
  • Hilton Hotel Los Angeles Downtown
  • Hilton Los Angeles Downtown
  • Hilton Los Angeles Downtown Hotel
  • Hotel Hilton Los Angeles Downtown
  • Los Angeles Downtown Hilton
  • DoubleTree by Hilton Hotel Los Angeles Downtown Hotel
  • DoubleTree by Hilton Hotel Los Angeles Downtown Los Angeles

You should know

  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.