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Novotel London ExCeL

4.0 star property
Pet-friendly London hotel connected to the convention centre, 3-minute walk to ExCeL Exhibition Centre

Photo gallery for Novotel London ExCeL

Terrace/patio
Exterior
Exterior
Bar (on property)
Breakfast, lunch and dinner served

Reviews

8.6 out of 10
Excellent

Popular amenities

  • Breakfast available
  • Room service
  • Bar
  • Housekeeping
  • Pet-friendly
  • 24/7 front desk
The current price is AU$183
includes taxes & fees
30 Nov - 1 Dec

Explore the area

View map
7 Western Gateway, Royal Victoria Dock, London, England, E16 1AA
  • Place, ExCeL Exhibition Centre
    ‪1 min walk‬
  • Place, IFS Cloud Royal Docks Station
    ‪6 min walk‬
  • Place, O2 Arena
    ‪4 min drive‬
  • Airport, London (LCY-London City)
    ‪4 min drive‬

Room options

View all photos for Standard Room, 2 Single Beds

Standard Room, 2 Single Beds

Standard Room, 2 Single Beds

8.6 out of 10
Excellent
(8 reviews)

Highlights

Soundproofed
Heating
Connecting rooms available
Free cots/infant beds
LCD TV
Blackout curtains
Eco-friendly toiletries
Private bathroom
  • 25 sq m
  • Sleeps 2
  • 2 Twin Beds

View all photos for Premium Room, 1 Queen Bed (Executive)

Premium Room, 1 Queen Bed (Executive)

Premium Room, 1 Queen Bed (Executive)

7.0 out of 10
Good
(2 reviews)

Highlights

Soundproofed
Heating
Connecting rooms available
Free cots/infant beds
LCD TV
Sofa bed
Blackout curtains
Eco-friendly toiletries
  • 25 sq m
  • Sleeps 2
  • 1 Queen Bed

View all photos for Standard Room, 1 Queen Bed with Sofa bed

Standard Room, 1 Queen Bed with Sofa bed

Standard Room, 1 Queen Bed with Sofa bed

8.8 out of 10
Excellent
(14 reviews)

Highlights

Soundproofed
Heating
Connecting rooms available
Free cots/infant beds
LCD TV
Sofa bed
Blackout curtains
Eco-friendly toiletries
  • 25 sq m
  • Sleeps 4
  • 1 Queen Bed and 1 Double Sofa Bed

View all photos for Standard Room, 1 Queen Bed

Minibar, in-room safe, desk, laptop workspace

Standard Room, 1 Queen Bed

8.6 out of 10
Excellent
(12 reviews)

Highlights

Soundproofed
Heating
Connecting rooms available
Free cots/infant beds
LCD TV
Blackout curtains
Eco-friendly toiletries
Private bathroom
  • 25 sq m
  • Sleeps 2
  • 1 Queen Bed

View all photos for Room, 1 Queen Bed, Accessible

Minibar, in-room safe, desk, laptop workspace

Room, 1 Queen Bed, Accessible

8.8 out of 10
Excellent
(3 reviews)

Highlights

Soundproofed
Heating
Connecting rooms available
Free cots/infant beds
LCD TV
Blackout curtains
Eco-friendly toiletries
Private bathroom
  • Sleeps 2
  • 1 Queen Bed

View all photos for Superior Room, 1 Queen Bed with Sofa bed

Superior Room, 1 Queen Bed with Sofa bed

Superior Room, 1 Queen Bed with Sofa bed

8.8 out of 10
Excellent
(14 reviews)

Highlights

Soundproofed
Heating
Connecting rooms available
Free cots/infant beds
LCD TV
Sofa bed
Blackout curtains
Eco-friendly toiletries
  • 25 sq m
  • Sleeps 4
  • 1 Queen Bed and 1 Double Sofa Bed

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About the area

London

You'll be connected to the convention centre at Novotel London ExCeL, and within a short 5-minute stroll of ExCeL Exhibition Centre and Royal Victoria Bridge. Highlights at this hotel include a restaurant, a bar/lounge and a sauna. .The brasserie, Upper Deck, is open for breakfast, lunch and dinner. 4532 square feet (421 square metres) of event facilities include meeting rooms and conference space, and other business amenities include a business centre. Added amenities include free Wi-Fi in public areas, a gym and a coffee shop/cafe. Buffet breakfast is available daily between 7:00 AM and 10 AM. There's also the convenience of self parking. .Sights within a 10-minute walk of this 4-property class Docklands hotel include IFS Cloud Royal Docks Station and The Crystal.

What's nearby

  • ExCeL Exhibition Centre - 1 min walk - 0.2 km
  • IFS Cloud Royal Docks Station - 6 min walk - 0.5 km
  • IFS Cloud Greenwich Peninsula Station - 3 min drive - 1.7 km
  • O2 Arena - 4 min drive - 2.0 km
  • Westfield Stratford City - 9 min drive - 4.5 km

Getting around

  • West Ham Station - 4 min drive
  • Royal Victoria DLR Station - 6 min walk
  • London (LCY-London City) - 6 min drive

Restaurants

  • ‪Subway - ‬6 min walk
  • ‪Costa Coffee - ‬4 min walk
  • ‪Sandwich & Co. - ‬3 min walk
  • ‪Water Front Quayside Cafe & Bar - ‬5 min walk
  • ‪Starbucks - ‬4 min walk

About this property

Novotel London ExCeL

Pet-friendly London hotel connected to the convention centre, 3-minute walk to ExCeL Exhibition Centre
Novotel London ExCeL offers its guests a sauna and a fitness centre. There's a restaurant on site, as well as a coffee shop/cafe. You can enjoy a drink at the bar/lounge. Public spaces have free WiFi.

Business amenities include a business centre and meeting rooms. Event space at this hotel measures 4532 square feet (421 square metres) and includes conference space. A terrace, multilingual staff, and tour/ticket assistance are also featured at the business-friendly Novotel London ExCeL. Parking is available for a fee.

This 4-star London hotel is smoke free.

  • 1 building
  • 257 guestrooms or units
  • 9 levels
  • Conference rooms
  • 4532 sq ft of conference space
  • 421 sq. m of conference space
  • Built in 2004
  • Business facilities
  • Conference space
  • Breakfast available (surcharge)
  • Coffee in lobby
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Staff members are multilingual
  • Storage area for luggage
  • Front desk safe
  • Tour and ticket information
  • Concierge
  • Terrace
  • Newspapers in lobby (free)
  • Television in lobby
  • ATM
  • Lift
  • No smoking on site
  • Bar or lounge
  • Dining venue
Novotel London ExCeL offers 257 accommodations with minibars and a safe. LCD televisions come with cable channels. Bathrooms include a shower, complimentary toiletries and hairdryers.

Guests can surf the web using complimentary wireless Internet access. Business-friendly amenities include desks, desk chairs and telephones. Additionally, rooms include free newspapers and coffee/tea makers. Change of towels and change of bedsheets can be requested. Housekeeping is provided on a daily basis.

Awards and affiliations

Eco-certified property
This property participates in Green Key (Foundation for Environmental Education) – a programme that measures the property's impact on one or more of the following: environment, community, cultural heritage and the local economy.

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Aloft London Excel
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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Parking on site (GBP 25 per night; includes in/out privileges)
  • Wheelchair-accessible parking available

Food and drink

  • Daily buffet breakfast available 7:00 AM to 10 AM for a fee: GBP 18.10 per person
  • A bar/lounge
  • A coffee shop/cafe
  • A restaurant
  • Coffee and tea in common areas

Restaurants on site

  • Upper Deck

Things to do

  • Gym
  • Sauna
  • Steam room
  • TV in common areas

Family friendly

  • In-room cot
  • Laundry facilities
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • ATM
  • Free newspapers in lobby
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Tour and ticket assistance

Business services

  • 4,532 square feet of conference space
  • Business centre
  • Meeting rooms

Outdoors

  • On a river
  • On the boardwalk/promenade
  • Terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Area rugs in room
  • Assistive listening devices
  • Lift
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business centre
  • Wheelchair-accessible gym
  • Wheelchair-accessible parking
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchairs on site

More

  • 1 building
  • 9 floors
  • At least 80% lighting from LEDs
  • Banquet hall
  • Biodegradable coffee stirrers available
  • Biodegradable drinking straws available
  • Built in 2004
  • Comprehensive food waste policy
  • Comprehensive recycling policy
  • Double-glazed windows
  • Humane treatment of captive wild animals
  • Local culture and ecosystem education
  • No plastic coffee stirrers
  • No plastic drinking straws
  • No plastic soft drink bottles
  • No plastic water bottles
  • Reusable cups
  • Reusable tableware
  • Smoke-free property
  • Vegan dining options
  • Vegetarian breakfast available
  • Vegetarian dining options

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Free cot

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower
  • Towels provided

Entertainment

  • LCD TV with cable channels

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Minibar

More

  • Bulk dispensers for toiletries
  • Cleaning products are eco-friendly
  • Connecting rooms available
  • Desk
  • Desk chair
  • Eco-friendly toiletries
  • Energy-saving switches in guestrooms
  • Free daily newspapers
  • Heating
  • Iron/ironing board
  • Laptop workspace
  • LED lighting
  • Phone
  • Recycling
  • Safe
  • Soundproofed rooms
  • Water-efficient showers

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: 5:00 AM
Minimum check-in age - 18

Check-out

Check-out before noon
Contactless check-out

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

  • Pets: GBP 15 per pet, per night
  • Restrictions apply
  • For more information, you can reach out to the property at the number on the booking confirmation
    • Service animals are exempt from fees.

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 2 children 16 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are not available.
  • Free cots (infant beds)!

Payment types

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: from approximately GBP 18.10 per person
  • Self-parking fee: GBP 25 per night (in/out privileges)
  • Pet fee: GBP 15 per pet, per night
  • Service animals are exempt from fees

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards and debit cards; cash is not accepted
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit and window guards
This property affirms that it follows the cleaning and disinfection practices of ALLSAFE (Accor Hotels)
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. The name on the credit card used at check-in to pay for incidentals must be the primary name on the guest room reservation. This property accepts Visa, Mastercard, American Express, Diners Club, JCB International, Eurocard, Barclaycard and debit cards. Cash is not accepted. 
    For guests' safety, the property includes a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit and window guards in all accommodation. This property affirms that it follows the cleaning and disinfection practices of ALLSAFE (Accor Hotels) guidelines.

We should mention

  • Up to 2 children aged 16 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • To make arrangements to bring your pet, contact the property directly at the number on your booking confirmation (please see the Fees section for related charges).
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

National rating

This establishment has received its official star rating from VisitEngland, the National Tourist Board for England.

Property is also known as

Excel London Novotel
Excel Novotel
Excel Novotel London
London Excel Novotel
London Novotel Excel
Novotel Excel
Novotel Excel Hotel
Novotel Excel Hotel London
Novotel Excel London
Novotel London Excel
Accor London Excel
Novotel London ExCeL England
Novotel London Excel Hotel London
Novotel London ExCeL Hotel
Novotel London ExCeL Hotel
Novotel London ExCeL London
Novotel London ExCeL Hotel London

Frequently asked questions

What is the cancellation policy at Novotel London ExCeL?

Novotel London ExCeL offers free cancellation on select room rates. Check out the cancellation policy for more info.

How much does it cost to stay at Novotel London ExCeL?

As of 31 Oct 2025, prices found for a 1-night stay for 2 adults at Novotel London ExCeL on 30 Nov 2025 start from AU$182.65, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is parking available at Novotel London ExCeL?

Yep, Novotel London ExCeL has a self car park with in/out privileges for GBP 25 per night.

Is Novotel London ExCeL family-friendly?

You bet! With amenities such as laundry facilities, as well as free infant beds in the guestrooms, it's no surprise that Novotel London ExCeL is a hit with families.

Does Novotel London ExCeL serve breakfast?

Yep, buffet breakfast is on offer daily from 7:00 AM to 10 AM.

Is there a free airport shuttle available at Novotel London ExCeL?

No, Novotel London ExCeL does not offer an airport shuttle service.

Is there a bar or restaurant at Novotel London ExCeL?

Yep, they've got a lounge bar and an onsite restaurant that serves breakfast, lunch and dinner.

What time are check-in & check-out at Novotel London ExCeL?

Check-in begins at 3:00 PM. Check-out time is noon.

Novotel London ExCeL Reviews

Reviews

8.6

Excellent

Rating 10 - Excellent. 565 out of 1016 reviews
Rating 8 - Good. 269 out of 1016 reviews
Rating 6 - Okay. 98 out of 1016 reviews
Rating 4 - Poor. 46 out of 1016 reviews
Rating 2 - Terrible. 38 out of 1016 reviews

9.0/10

Cleanliness

8.8/10

Staff & service

8.4/10

Amenities

8.8/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

8/10 Good

Brian

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jul 2025

8/10 Good

mandy

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2025

8/10 Good

Scott

Liked: Cleanliness, property conditions & facilities
Disliked: Room comfort

Sleek, modern and ideally situated.

The trip was to attend the Formula E race at the ExCel, and so I chose this particular hotel because while I wanted just a place to rest my head after a long day, knowing I wasn’t going to be spending much time in the room, I also wanted to know that the time I did spend in the room, I would be comfortable. Unfortunately, I can’t say I was particularly comfortable in my room, although the rest of the hotel was as lovely as I remember from my previous visits. The hotel is in excellent condition, and offers a wide variety of facilities for mainly business orientated travellers. While I wouldn’t recommend the hotel as particularly family friendly, it is an excellent choice for those people who are attending any kind of convention at the ExCel, and indeed with its handy links to the O2 Arena and even Canary Wharf, it is ideally situated for those types of travellers.
Stayed 2 nights in Jul 2025

10/10 Excellent

Parita

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jul 2025

8/10 Good

James

Business traveller
Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Jul 2025

6/10 Okay

BPSI

Business traveller
Dated to 90s Dining room in morning cannot deal with breakfast rush/crush as everything in same crowded space Bar service so slow, watched a cocktail being mixed over 10 minutes, request by other customer for salt and vinegar for food met with strange look and 5 minute wait to find vinegar in dish and no way of serving it
Stayed 3 nights in Jul 2025

10/10 Excellent

Amanda

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2025

10/10 Excellent

Thidar

Liked: Cleanliness, amenities, property conditions & facilities
Great location and friendly staff, spacious rooms
Stayed 3 nights in Jun 2025

8/10 Good

saj

Stayed 1 night in Jun 2025

10/10 Excellent

Thidar

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Staffs very friendly and helpful
Stayed 1 night in Jun 2025

6/10 Okay

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Room comfort

If you want decent air con go elsewhere

The room was so hot and the air con control unit was old school, not digital. Mattress topper on the bed kept sliding around
Stayed 1 night in Jun 2025

10/10 Excellent

Safiyaa

Stayed 3 nights in Jun 2025

6/10 Okay

Mark

Travelled with family
Liked: Cleanliness
Disliked: Staff & service, amenities, property conditions & facilities
So we arrvived early to check-in and joined the que but staff failed to keep to this and allowed 2 people to jump in before me. Room was warm and a lack of plug sockets also the TV had a crack in the center on the screen i reported this and not repaired and offered a desk fan to try and help with room temp but lack of sockets ment could not use. Breakfast was ok food below average with only choice of sauce being tomato. For the price you can get a better quantity of room for location
Stayed 1 night in Jun 2025

10/10 Excellent

Matthew

Stayed 1 night in Jun 2025

6/10 Okay

Sham

Business traveller
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Should’ve been better. Like the washrooms, water keep coming out. Sometimes, key doesn’t work. Chromecast doesn’t work in TV
Stayed 6 nights in Jun 2025

10/10 Excellent

Kelly, East Sussex

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Jun 2025

6/10 Okay

Ali

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The small hotel parking is open to public for the same price, and hotel being next to the Excel means there is nooo parking space available during an event. The sign when entering the parking always says there is space, but it’s not true, when you get in, you will see there is no car park available and many cars already entered and found no space is available, and now they have to pay £5 to exit the car park.
Stayed 2 nights in May 2025

6/10 Okay

Ali

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The hotel has parking which is open to public for the same price. And as it’s next to the Excel, there is no parking space available during daytime.
Stayed 1 night in May 2025

10/10 Excellent

Ann

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was so friendly, and very helpful, just a lovely place to stay. The extra little accessories in room and bathroom I thought it was a lovely touch, just couldn’t rate this place higher enough thank you and well done to all.
Stayed 1 night in May 2025

10/10 Excellent

Fatima, England

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great stay for concert at o2, the hotel was clean and convenient, breakfast was good too (extra charge for a breaky) few minutes walk to ride the cable car to the o2, very scenic and free if you have a concert ticket 😃😃😃
Stayed 1 night in Apr 2025

6/10 Okay

Ryan Colin

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
Really needs a revamp. Very tired in places and has the most useless sink in the bathroom. Barely able to wash hands in there.
Stayed 4 nights in May 2025

8/10 Good

Carolyn

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Very pleasant and comfortable stay

Very pleasant stay - I have stayed here before so I knew that the Hotel was very clean and the rooms were a very good size and very clean. The only issue we had was that the room key didn't work when we first checked in but I understand this was a technical issue within the hotel which was rectified later that evening.
Stayed 1 night in May 2025

10/10 Excellent

George

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Noice

Very nice rooms, very high tech equipment in there too.
Stayed 1 night in May 2025

10/10 Excellent

Sascha

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel and location. Would stay again
Stayed 1 night in May 2025

4/10 Poor

Verified traveller

Stayed 1 night in May 2025