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Novotel London ExCeL

4.0 star property
Pet-friendly London hotel connected to the convention centre, 3-minute walk to ExCeL Exhibition Centre

Photo gallery for Novotel London ExCeL

Exterior
Breakfast, lunch and dinner served
Exterior
Minibar, in-room safe, desk, laptop workspace
Terrace/patio

Reviews

8.6 out of 10
Excellent

Popular amenities

  • Breakfast available
  • Room service
  • Bar
  • Housekeeping
  • Pet-friendly
  • 24/7 front desk
The current price is AU$181
includes taxes & fees
4 Jan - 5 Jan 2026

Explore the area

View map
7 Western Gateway, Royal Victoria Dock, London, England, E16 1AA
  • Place, ExCeL Exhibition Centre
    ‪1 min walk‬
  • Place, Royal Victoria Bridge
    ‪3 min walk‬
  • Place, IFS Cloud Royal Docks Station
    ‪6 min walk‬
  • Airport, London (LCY-London City)
    ‪5 min drive‬

Room options

View all photos for Standard Room, 2 Single Beds

Standard Room, 2 Single Beds

Standard Room, 2 Single Beds

8.8 out of 10
Excellent
(9 reviews)

Highlights

Soundproofed
Heating
Connecting rooms available
Free cots/infant beds
LCD TV
Blackout curtains
Hairdryer
Eco-friendly toiletries
  • 25 sq m
  • Sleeps 2
  • 2 Twin Beds

View all photos for Premium Room, 1 Queen Bed (Executive)

Premium Room, 1 Queen Bed (Executive)

Premium Room, 1 Queen Bed (Executive)

7.0 out of 10
Good
(2 reviews)

Highlights

Soundproofed
Heating
Connecting rooms available
Free cots/infant beds
LCD TV
Sofa bed
Blackout curtains
Eco-friendly toiletries
  • 25 sq m
  • Sleeps 2
  • 1 Queen Bed

View all photos for Standard Room, 1 Queen Bed with Sofa bed

Minibar, in-room safe, desk, laptop workspace

Standard Room, 1 Queen Bed with Sofa bed

8.4 out of 10
Very good
(15 reviews)

Highlights

Soundproofed
Heating
Connecting rooms available
Free cots/infant beds
LCD TV
Sofa bed
Blackout curtains
Hairdryer
  • 25 sq m
  • Sleeps 4
  • 1 Queen Bed and 1 Double Sofa Bed

View all photos for Standard Room, 1 Queen Bed

Minibar, in-room safe, desk, laptop workspace

Standard Room, 1 Queen Bed

8.6 out of 10
Excellent
(12 reviews)

Highlights

Soundproofed
Heating
Connecting rooms available
Free cots/infant beds
LCD TV
Blackout curtains
Hairdryer
Eco-friendly toiletries
  • 25 sq m
  • Sleeps 2
  • 1 Queen Bed

View all photos for Room, 1 Queen Bed, Accessible

Minibar, in-room safe, desk, laptop workspace

Room, 1 Queen Bed, Accessible

8.8 out of 10
Excellent
(3 reviews)

Highlights

Soundproofed
Heating
Connecting rooms available
Free cots/infant beds
LCD TV
Blackout curtains
Hairdryer
Eco-friendly toiletries
  • Sleeps 2
  • 1 Queen Bed

View all photos for Superior Room, 1 Queen Bed with Sofa bed

Superior Room, 1 Queen Bed with Sofa bed

Superior Room, 1 Queen Bed with Sofa bed

8.8 out of 10
Excellent
(14 reviews)

Highlights

Soundproofed
Heating
Connecting rooms available
Free cots/infant beds
LCD TV
Sofa bed
Blackout curtains
Hairdryer
  • 25 sq m
  • Sleeps 4
  • 1 Queen Bed and 1 Double Sofa Bed

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About the area

London

You'll be connected to the convention centre at Novotel London ExCeL, and within a short 5-minute stroll of ExCeL Exhibition Centre and Royal Victoria Bridge. Highlights at this hotel include a restaurant, a bar/lounge and a sauna. .The brasserie, Upper Deck, is open for breakfast, lunch and dinner. 4532 square feet (421 square metres) of event facilities include meeting rooms and conference space, and other business amenities include a business centre. Added amenities include free Wi-Fi in public areas, a gym and a coffee shop/cafe. Buffet breakfast is available daily between 7:00 AM and 10 AM. There's also the convenience of self parking. .Sights within a 10-minute walk of this 4-property class Docklands hotel include IFS Cloud Royal Docks Station and The Crystal.

What's nearby

  • ExCeL Exhibition Centre - 1 min walk - 0.2 km
  • Royal Victoria Bridge - 3 min walk - 0.3 km
  • IFS Cloud Royal Docks Station - 6 min walk - 0.5 km
  • The Crystal - 7 min walk - 0.7 km
  • O2 Arena - 3 min drive - 2.0 km

Getting around

  • West Ham Station - 4 min drive
  • Royal Victoria DLR Station - 6 min walk
  • London (LCY-London City) - 6 min drive

Restaurants

  • ‪Subway - ‬6 min walk
  • ‪Costa Coffee - ‬4 min walk
  • ‪Sandwich & Co. - ‬3 min walk
  • ‪Water Front Quayside Cafe & Bar - ‬5 min walk
  • ‪Starbucks - ‬4 min walk

About this property

Novotel London ExCeL

Pet-friendly London hotel connected to the convention centre, 3-minute walk to ExCeL Exhibition Centre
Novotel London ExCeL offers its guests a sauna and a fitness centre. There's a restaurant on site, as well as a coffee shop/cafe. You can enjoy a drink at the bar/lounge. Public spaces have free WiFi.

Business amenities include a business centre and meeting rooms. Event space at this hotel measures 4532 square feet (421 square metres) and includes conference space. A terrace, multilingual staff, and tour/ticket assistance are also featured at the business-friendly Novotel London ExCeL. Parking is available for a fee.

This 4-star London hotel is smoke free.

  • 1 building
  • 257 guestrooms or units
  • 9 levels
  • Conference rooms
  • 4532 sq ft of conference space
  • 421 sq. m of conference space
  • Built in 2004
  • Business facilities
  • Conference space
  • Breakfast available (surcharge)
  • Coffee in lobby
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Staff members are multilingual
  • Storage area for luggage
  • Front desk safe
  • Tour and ticket information
  • Concierge
  • Terrace
  • Newspapers in lobby (free)
  • Television in lobby
  • ATM
  • Lift
  • No smoking on site
  • Bar or lounge
  • Dining venue
Novotel London ExCeL offers 257 accommodations with minibars and a safe. LCD televisions come with cable channels. Bathrooms include a shower, complimentary toiletries and hairdryers.

Guests can surf the web using complimentary wireless Internet access. Business-friendly amenities include desks, desk chairs and telephones. Additionally, rooms include free newspapers and coffee/tea makers. Change of towels and change of bedsheets can be requested. Housekeeping is provided on a daily basis.

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Exterior
Aloft London Excel
  • Pool
  • Pet-friendly
  • Free WiFi
  • Restaurant
4.4 out of 5, Excellent, 1,006 reviews
The price is AU$159
includes taxes & fees
4 Jan - 5 Jan 2026
Aloft London Excel

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Parking on site (GBP 25 per night; includes in/out privileges)
  • Wheelchair-accessible parking available

Food and drink

  • Daily buffet breakfast available 7:00 AM to 10 AM for a fee: GBP 18.10 per person
  • A bar/lounge
  • A coffee shop/cafe
  • A restaurant
  • Coffee and tea in common areas

Restaurants on site

  • Upper Deck

Things to do

  • Gym
  • Sauna
  • Steam room
  • TV in common areas

Family friendly

  • In-room cot
  • Laundry facilities
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • ATM
  • Free newspapers in lobby
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Tour and ticket assistance

Business services

  • 4,532 square feet of conference space
  • Business centre
  • Meeting rooms

Outdoors

  • On a river
  • On the boardwalk/promenade
  • Terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Area rugs in room
  • Assistive listening devices
  • Lift
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business centre
  • Wheelchair-accessible gym
  • Wheelchair-accessible parking
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchairs on site

More

  • 1 building
  • 9 floors
  • At least 80% lighting from LEDs
  • Banquet hall
  • Biodegradable coffee stirrers available
  • Biodegradable drinking straws available
  • Built in 2004
  • Comprehensive food waste policy
  • Comprehensive recycling policy
  • Double-glazed windows
  • Humane treatment of captive wild animals
  • Local culture and ecosystem education
  • No plastic coffee stirrers
  • No plastic drinking straws
  • No plastic soft drink bottles
  • No plastic water bottles
  • Reusable cups
  • Reusable tableware
  • Smoke-free property
  • Vegan dining options
  • Vegetarian breakfast available
  • Vegetarian dining options

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Free cot

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower
  • Towels provided

Entertainment

  • LCD TV with cable channels

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Minibar

More

  • Bulk dispensers for toiletries
  • Cleaning products are eco-friendly
  • Connecting rooms available
  • Desk
  • Desk chair
  • Eco-friendly toiletries
  • Energy-saving switches in guestrooms
  • Free daily newspapers
  • Heating
  • Iron/ironing board
  • Laptop workspace
  • LED lighting
  • Phone
  • Recycling
  • Safe
  • Soundproofed rooms
  • Water-efficient showers

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: 5:00 AM
Minimum check-in age - 18

Check-out

Check-out before noon
Contactless check-out

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • Pets: GBP 15 per pet, per night
  • Restrictions apply
  • For more information, you can reach out to the property at the number on the booking confirmation
    • Service animals are exempt from fees.

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 2 children 16 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are not available.
  • Free cots (infant beds)!

Payment types

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: from approximately GBP 18.10 per person
  • Self-parking fee: GBP 25 per night (in/out privileges)
  • Pet fee: GBP 15 per pet, per night
  • Service animals are exempt from fees

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards and debit cards; cash is not accepted
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit and window guards
This property affirms that it follows the cleaning and disinfection practices of ALLSAFE (Accor Hotels)
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. The name on the credit card used at check-in to pay for incidentals must be the primary name on the guest room reservation. This property accepts Visa, Mastercard, American Express, Diners Club, JCB International, Eurocard, Barclaycard and debit cards. Cash is not accepted. 
    For guests' safety, the property includes a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit and window guards in all accommodation. This property affirms that it follows the cleaning and disinfection practices of ALLSAFE (Accor Hotels) guidelines.

We should mention

  • Up to 2 children aged 16 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • To make arrangements to bring your pet, contact the property directly at the number on your booking confirmation (please see the Fees section for related charges).
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

National rating

This establishment has received its official star rating from VisitEngland, the National Tourist Board for England.

Property is also known as

Excel London Novotel
Excel Novotel
Excel Novotel London
London Excel Novotel
London Novotel Excel
Novotel Excel
Novotel Excel Hotel
Novotel Excel Hotel London
Novotel Excel London
Novotel London Excel
Accor London Excel
Novotel London ExCeL England
Novotel London Excel Hotel London
Novotel London ExCeL Hotel
Novotel London ExCeL Hotel
Novotel London ExCeL London
Novotel London ExCeL Hotel London

Frequently asked questions

What is the cancellation policy at Novotel London ExCeL?

Novotel London ExCeL offers free cancellation on select room rates. Check out the cancellation policy for more info.

How much does it cost to stay at Novotel London ExCeL?

As of 16 Dec 2025, prices found for a 1-night stay for 2 adults at Novotel London ExCeL on 4 Jan 2026 start from AU$181.46, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is parking available at Novotel London ExCeL?

Yep, Novotel London ExCeL has a self car park with in/out privileges for GBP 25 per night. A self car park is also available, for a fee.

Is Novotel London ExCeL family-friendly?

You bet! With amenities such as laundry facilities, as well as free infant beds in the guestrooms, it's no surprise that Novotel London ExCeL is a hit with families.

Does Novotel London ExCeL serve breakfast?

Yep, buffet breakfast is on offer daily from 7:00 AM to 10 AM.

Is there a free airport shuttle available at Novotel London ExCeL?

No, Novotel London ExCeL does not offer an airport shuttle service.

Is there a bar or restaurant at Novotel London ExCeL?

Yep, they've got a lounge bar and an onsite restaurant that serves breakfast, lunch and dinner.

What time are check-in & check-out at Novotel London ExCeL?

Check-in begins at 3:00 PM. Check-out time is noon.

Reviews

Novotel London ExCeL Reviews

8.6

Excellent

8.8/10

Cleanliness

8.8/10

Staff & service

8.4/10

Amenities

8.6/10

Property conditions & facilities

8.4/10

Eco-friendliness
Rating 10 - Excellent. 559 out of 1013 reviews
Rating 8 - Good. 262 out of 1013 reviews
Rating 6 - Okay. 105 out of 1013 reviews
Rating 4 - Poor. 47 out of 1013 reviews
Rating 2 - Terrible. 40 out of 1013 reviews

Reviews

8/10 Good

Krishna

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Sep 2025

10/10 Excellent

Charmaine

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
I was very grateful when I was upgraded to executive room 😌 the male receptionist on duty that day 13/09/25 was very helpful and friendly. I was grateful to be able to check in early.
Stayed 2 nights in Sep 2025

10/10 Excellent

Haroon

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2025

8/10 Good

Gemma

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed here for going to concert at the O2.
Stayed 1 night in Sep 2025

10/10 Excellent

Moy

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff (Ali, was very accommodating. He upgraded my room to an executive suite... Thank you Ali) enjoyed my stay.
Stayed 1 night in Aug 2025

10/10 Excellent

Adolphus

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Good 😊

It was excellent service and the staff’s makes you feel welcome💯
Stayed 1 night in Sep 2025

10/10 Excellent

Mary

Stayed 1 night in Aug 2025

10/10 Excellent

samira

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2025

10/10 Excellent

Michael Chris David

Stayed 1 night in Aug 2025

8/10 Good

Neil

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Aug 2025

10/10 Excellent

Lynne

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2025

10/10 Excellent

Peter

Travelled with family, Travelled with family and small children, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel was very conveniently located, close to the Tube and Excel Centre. The rooms were clean, modern and comfortable. There were lots of good restaurants close by as well.
Stayed 3 nights in Aug 2025

6/10 Okay

Gavin

Stayed 1 night in Aug 2025

8/10 Good

Bev

Liked: Staff & service, property conditions & facilities
Stayed 1 night in Aug 2025

6/10 Okay

MARIA

Stayed 1 night in Aug 2025

8/10 Good

Michelle

Stayed 2 nights in Aug 2025

10/10 Excellent

Sibi

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A clean, spacious and conveniently located —with friendly service and terrace views—tempered by occasional air-con and amenity hiccups.
Stayed 2 nights in Aug 2025

8/10 Good

Victory, Kitchener

Stayed 4 nights in Aug 2025

4/10 Poor

Robert

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
At first glance, the hotel looks nice, but the furnishings and finishes were rather poor quality and showing signs of wear. The lobby bathrooms were always dirty, and our room had about 6" of dust on the shower vent that we had to report to the staff to clean. Plus, the tub was dirty (we didn't even think of using it), the toilet area smelled of urine the entire time of our stay, and dust was hanging from the ceiling over our bed. The breakfast buffet kicked us out as soon as the hours over. The other restaurant had an extremely limited menu. Plus, we were yelled at for eating outside food in the lobby (even though the hotel restaurant had already stopped serving.) There were three of us staying in our room, and we had no space to eat in there. Plus, the fitted sheet did not tuck in on the top, and the bare mattress kept being exposed which is completely unsanitary. I also do not recommend if you are planning on visiting the city center a lot since it is a bit of a trek to get there.
Stayed 8 nights in Jul 2025

10/10 Excellent

Bodex, Ikoyi

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything
Stayed 6 nights in Aug 2025

8/10 Good

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2025

8/10 Good

Rachel

Stayed 1 night in Aug 2025

10/10 Excellent

Louisa

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Amazing experience!

Absolutely wonderful. Our host Mohammed was very warm, respectful, friendly and kind - shout out to him! We had a great stay. Amazing experience!
Stayed 3 nights in Aug 2025

10/10 Excellent

Robert

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2025

8/10 Good

SARAH

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stays at this hotel are always pleasant, it is a great location for Excel. Staff are always very professional and friendly. I would like to see improvement in the quality and taste of breakfast and dinner. I feel this greatly let’s the experience down.
Stayed 1 night in Aug 2025