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3.5 out of 5

"It was a great place to stop over for a night before travelling on. Lovely food but a bit pricey. The blocks/childrens area in the corner to keep todd ... " More

By a verified traveller on Wed 19 Jun 2019

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Hotel Description

At Mercure London Heathrow Hotel, you'll be 1.8 km (1.1 mi) from Stockley Park and 6.4 km (4 mi) from Brunel University. Highlights at this hotel include a restaurant, a bar/lounge, and a conference center.

You can enjoy flat-screen TVs with satellite channels, and all 184 rooms feature free WiFi, coffee/tea makers, and safes. In-room dining is easy with amenities like refrigerators and room service. Hair dryers, phones, and irons/ironing boards are also available.

This business-friendly hotel offers free WiFi in public areas, a fitness center, and a business center. Other amenities include a coffee shop/café, coffee/tea in a common area, and laundry facilities. Full breakfast is available. There's also the convenience of self parking.

Within a 15-minute drive of this 4-star Hillingdon hotel, attractions include University of West London and Royal Botanic Gardens, Kew.

Standard Room, Multiple Beds

Bed Count 1 Queen Bed Maximum Occupancy 3 Max
AU$76* Per night/room 16 Apr. - 17 Apr.

Standard Room, 2 Single Beds

Bed Count 2 Twin Beds Maximum Occupancy 2 Max

Superior Room, 1 Double Bed

Bed Count 1 Full Bed Maximum Occupancy 2 Max

Standard Room, 1 Single Bed

Bed Count 1 Twin Bed Maximum Occupancy 1 Max

Deluxe Room, 1 Double Bed

Bed Count 1 Full Bed Maximum Occupancy 2 Max

Superior Room, 1 Queen Bed with Sofa bed, Non Smoking

Bed Count 1 Queen Bed Maximum Occupancy 4 Max

Mercure London Heathrow Hotel ratings based on 42 Verified Reviews

Review Summary
3.5 out of 5 3.5 out of 5.0
Room cleanliness 3.5 out of 5.0
Service & staff 3.5 out of 5.0
Room comfort 3.0 out of 5.0
Hotel condition 3.0 out of 5.0

Guest reviews for Mercure London Heathrow Hotel

Everyone (25) Couples (11) Family (4) Other (1)
5 out of 5
It was a great place to stop over for a night before travelling on. Lovely food but a bit pricey. The blocks/childrens area in the corner to keep toddler happy.

Posted by on 19 Jun. 2019

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Comment from Hotel Management

19 Jun. 2019 by swap

Dear Guest, Thank you for staying with us at The Mercure London Heathrow Hotel, We are glad to know that you enjoyed your stay and we wish to see you soon in the near future. We value your patronage and all the best wishes from Mercure team. Kind Regards, Pankaj Walia

3 out of 5
Didn't stay long. Everything was fine. Food in the bar was good.

Posted by on 17 Jun. 2019

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Comment from Hotel Management

17 Jun. 2019 by swap

Dear Anonymous, Thank you so much for your feedback and we are happy to know your stay went off well, That's what we strive to achieve on a daily basis with all our guests. we value your patronage and look forward to see you soon. Kind Regards, Pankaj Walia

2 out of 5

Posted by on 30 May 2019

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Comment from Hotel Management

31 May 2019 by swap

Dear Guest, Thank you for taking the time to write such feedback. We look forward to being of service again on your next visit to the Heathrow area. Assuring you of our best attention, at all times. Kind Regards, Pankaj Walia,

2 out of 5
Room was disappointing bathroom was tiny poor service

Posted by on 6 Mar. 2019

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Comment from Hotel Management

15 Mar. 2019 by Swap

Dear Anonymous, Firstly, I would like to apologise for the inconvenience caused, We are sorry to hear that not all elements of your stay were as per your expectations. We have addressed your issues to the concern departments and necessary actions will be taken to avoid inconvenience to our guest in future. We hope that your recent experience will not deter you from returning to us we would be delighted to welcome you back. Kind Regards, P Walia

3 out of 5
We had to ask for another room due to odour in the first room. The rooms are quite small and found the shower difficult to get in and out of. The general area of the hotel was good and the restaurant has good and tasty food, a little bit pricey. The hotel and restaurant staff were friendly and helpful. Getting to and fro from Heathrow is by hopper bus costs £5 but only to Terminal 2&3.

Posted by on 17 Sep. 2018

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3 out of 5
Receptionist asked for permission to downgrade my room but did not offer a refund (or an adequate reason). He and the restaurant manager gave different information about bistro closing time and availability of food from the bar. Room was reasonably clean but the recent refurbishment was obviously done cheaply in a building that's showing its age: water in toilet was visibly rusty; peeling paint and faint smell of mildew in corridor; hotel room door needed an extra shove to close and latch properly; towels appeared laundered but slightly grey from repeated use; carpet laid directly onto concrete floor with little/no underlay (so it feels hard and lumpy underfoot).

Posted by on 5 Sep. 2018

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3 out of 5

Needs rooms renovated. Bathroom cramped

Pros: Location
Cons: Rooms refurbished. Include parking cost in room rate
Location: Good for airport,
Adequate but not great value for money.ublic areas smart but rooms tired

Posted by , from australia on 11 Oct. 2017

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3 out of 5
Disappointed in the cleanliness of the bathroom. Hair in the bath and drain. Shower pressure terrible. Tap had more water coming out then shower. As a traveler looking for a decent shower this wasn't the place to stay. No mention on the site that parking was also extra.

Posted by , from Australia on 17 Sep. 2017

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3 out of 5

Quiet spot, still close enough to Heathrow.

Pros: Breakfast was ample. Beds comfortable.
Fairly quiet, £20 from Terminal 2 at Heathrow. Nice breakfast which was included for us. Buses also run from Heathrow to Mecure. Rooms were comfortable for an overnight stay.

Posted by , from brisbane on 27 Sep. 2016

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3 out of 5

Clean and Comfortable

Pros: The manager was very helpful with wi fi difficulties.
Cons: The Staff need to smile and present as being friendly and as being part of a team with a common goal to be there for clients.
Location: Mercure was clean and comfortable with attractive decor. It is close to Heathrow Airport and delivery centre for our hire car.
Check in was efficient. The lifts were not working but we were offered assistance for someone to bring our bags up later. The lifts were still not fixed the following morning. When wanting to purchase a snack, the bar was unattended and we had to wait for some time. A passing staff member walked past and did not offer to assist or find someone to take our order.

Posted by , from Australia on 11 Oct. 2015

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About the Mercure London Heathrow Hotel

Location Shepiston Lane, Hayes, England UB3 1LP

Renovations + Closures

Due to COVID-19, this property’s food and beverage options may be limited.

The following facilities are closed on Sunday, Monday, Tuesday, Wednesday, and Thursday:

  • Fitness facility
  • Restaurant

The following facilities are closed on Friday and Saturday:

  • Fitness facility
  • Restaurant

Property Features

Along with a restaurant, there's a coffee shop/café on site. You can enjoy a drink at the bar/lounge. Business amenities include a business center and limo/town car service. WiFi is free in public spaces. There are 6 meeting rooms available. A fitness center, multilingual staff, and coffee/tea in a common area are also featured at the eco-friendly Mercure London Heathrow Hotel. Limited parking is available for a fee and is offered on a first-come, first-served basis. This 4-star Hayes hotel is smoke free.

  • 184 guestrooms or units
  • 2 levels
  • Dining venue
  • Bar or lounge
  • Coffee shop
  • Conference center
  • Business facilities
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-out
  • Staff is multilingual
  • Storage area for luggage
  • Front-desk safe
  • Car service
  • Concierge
  • Wedding services available
  • Newspapers in lobby (free)
  • Television in lobby
  • Bellhop
  • Elevator
  • No smoking on site

Family Friendly Amenities

  • Family property
  • Free WiFi
  • Laundry facilities
  • Refrigerator
  • Free cribs/infant beds

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Parking

Self parking (surcharge) , Limited onsite parking

Transport

  • Train station: Hayes & Harlington Station (1.7 km / 1 mi)
  • Parking: Self parking available for a surcharge

Room Amenities

Mercure London Heathrow Hotel offers 184 accommodations with laptop-compatible safes and coffee/tea makers. Flat-screen televisions come with satellite channels. Bathrooms include bathtubs or showers, complimentary toiletries, and hair dryers. Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks and phones. Additionally, rooms include irons/ironing boards and blackout drapes/curtains. Housekeeping is provided daily.

  • In-room dining (limited hours)
  • Flat-screen television
  • Satellite channels
  • Refrigerator
  • Coffee maker
  • Bathtub or shower
  • Cribs (free)
  • Rollaway beds (surcharge)
  • Housekeeping (daily)
  • Hair dryer
  • Laptop safe
  • Toiletries (free)
  • Telephone
  • Iron and ironing board
  • Desk
  • Blackout drapes
  • Climate control (air conditioning)
  • Ensuite bathroom
  • Connecting rooms available

Food & Drink

Guests can enjoy full breakfast for a fee.

Mercure London Heathrow Hotel has a restaurant on site.

Room service (during limited hours) is available.

Hotel Policies

Check-in

  • Check-in time starts at 2:00 PM
  • Minimum check-in age is: 18
  • Check-in time ends at noon

Special check-in instructions:

To make arrangements for check-in please contact the property at least 24 hours before arrival using the information on the booking confirmation. Guests must contact the property in advance for check-in instructions. Front desk staff will greet guests on arrival. This property can only accept bookings for essential travel or stays. You may be asked to provide evidence of this on arrival. For more information, check local advisories before you book.

Due to COVID-19, this property’s food and beverage options may be limited pursuant to local regulations.

To arrange for check-in, guests must contact the property at least 24 hours prior to arrival using the information on the booking confirmation. Guests must contact the property in advance for check-in information. Front desk staff will greet guests on arrival. This property can only accept bookings for essential travel or stays. You may be asked to provide evidence of this on arrival. For more information, check local advisories before you book.

Check-out

  • Check-out by noon

Payment types

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are available for GBP 15.0 per night.
  • Free cribs (infant beds)!

Pet Policy

  • No pets allowed

Policies

Charges for extra guests may apply and vary according to property policy.

A credit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation. This property accepts credit cards and debit cards. Cash is not accepted.

For guests' safety, the property includes a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, and a first aid kit in each accommodation. This property advises that enhanced cleaning and guest safety measures are currently in place. Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F. Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitizer. Contactless check-in and contactless check-out are available. Individually-wrapped food options are available for breakfast, lunch, and dinner, and also through room service. Each guestroom is kept vacant for a minimum of 24 hours between bookings. This property affirms that it follows the cleaning and disinfection practices of ALLSAFE (Accor Hotels).

  • Debit cards
  • Staffed front desk
  • Security system
  • LGBTQIA friendly
  • Property is cleaned with disinfectant
  • Staff wear personal protective equipment
  • Protective clothing is not available for guests
  • Shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitiser
  • Social distancing measures are in place
  • Contactless check-in is available
  • Property follows a brand or regulatory agency's sanitisation guidelines ALLSAFE (Accor Hotels)
  • Property confirms they are implementing enhanced cleaning measures
  • Individually wrapped food options are available
  • Individually wrapped food options are available for breakfast
  • Individually wrapped food options are available for lunch
  • Individually wrapped food options are available for dinner
  • Individually wrapped food options are available through room service
  • gap period enforced between guest stays 24 hours
  • Staff temperature checks are conducted regularly
  • Temperature checks are available to guests
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Commonly touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is available

Fees

Guests will be asked to pay the following charges at the property:

  • Deposit: GBP 50 per night

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for full breakfast: GBP 10.00 per person (approximately)
  • Self parking fee: GBP 12.50 per day
  • Early check-in fee: GBP 10.00 (subject to availability)
  • Late check-out fee: GBP 10.00 (subject to availability)
  • Rollaway bed fee: GBP 15.0 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Comfort Heathrow
  • Comfort Heathrow Hotel
  • Comfort Hotel Heathrow
  • Heathrow Comfort
  • Heathrow Comfort Hotel
  • Hotel Comfort Heathrow
  • Mercure London Heathrow
  • Comfort Hotel Heathrow Hayes, UK - Greater London
  • Mercure London Heathrow Hotel Hotel
  • Mercure London Heathrow Hotel Hayes
  • Mercure London Heathrow Hotel
  • Mercure London Heathrow Hayes
  • Mercure London Heathrow
  • Mercure London Heathrow Hotel Hayes, UK - Greater London
  • Mercure London Heathrow Hotel Hayes
  • Mercure London Heathrow Hotel Hotel Hayes

You should know

  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ friendly).

Awards & Affiliations

  • UNESCO Sustainable Tourism Pledge
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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.