Poor from the time they take your money. Had to pay a £100 security fee that takes 7 to 10 days to come back. Shown bar on way to room but when we tried to get a drink that evening, told bar shut for private party.The room was booked as deluxe, nothing deluxe about it( certainly not what pics on website showed) , on a par with Travel lodge, TV sound only went to 14, could not hear it. Cans of soft drinks in room, at £189 thought they were included, on checking out told we should of been informed with list in room too , explained no list in room £3.50 can....at least Dick Turpin wore a mask. The person on desk was not intrested , worst staff attitude I have encounted. If you want arty farty over priced rooms, this is for you, otherwise stat clear