6/10 Okay
Verified traveller
Travelled with family
18 Feb 2024
Disliked: Property conditions & facilities
Outdated room, good breakfast
Give the reviews of the hotel, I was expecting better. It was a bit of a let-down. I don't know the value for money for others, but I paid over 155£ a night and I was expecting better because I've stayed in nicer rooms for less money, even in London. The room was very outdated. It was dusty (a good vacuuming needed), the couch my kids slept on was uncomfortable, dirty and broken. They got a blanket that was big enough for one person and one of them was never covered at night. The chair was dirty, first I thought it was old and scratched but after I cleaned it, it was shiny again. The door handle was broken, the tap was rusty and there was absolutely no storage whatsoever. Very poor amenities, a kettle and only 2 cups even though the room was made for 4 people.
The service was good and when I told the reception that my pillow had blood stains on it they immediately changed it.
Breakfast was good and abundant. The guys who tended breakfast tables were friendly. However I did notice a guy who filled milk dispenser throw plastic jugs in a common trash bin. I hoped they would get recycled.
The area was nice, next to two bus stops and a 5 min walk from the underground, with some very nice eateries around.
Overall, will probably not stay again. And when 155£ is considered a good deal for this kind of a room, I'll simply not visit London and vacation elsewhere.
Verified traveller
Stayed 4 nights in Feb 2024