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4.5 out of 5

"Everyone in the hotel are very nice. Every staff says hello to you. Clean, comfortable, close to beach and surfer paradise. Food are absolutely excell ... " More

By a verified traveller on Sat 28 Mar 2020

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Hotel Description

Wyndham Surfers Paradise places you in the center of Surfers Paradise, steps from SkyPoint Observation Deck and within a short 5-minute stroll of Surfers Paradise Beach. Highlights at this hotel include an outdoor swimming pool, and in-room kitchens and washers/dryers.

All 66 rooms feature TVs with digital channels, and you can enjoy free WiFi, 2 bathrooms, and balconies. Room service is available and kitchens come with refrigerators, microwaves, and stovetops, so in-room dining is easy. IPod docks, DVD players, and coffee/tea makers are also available. Housekeeping is available on request.

The café, Level 1 Cafe Bar, is open for breakfast, lunch, and dinner. The hotel's own bar/lounge is a nice place to enjoy a drink. Enjoy the fitness center, spa tub, kids' swimming pool, and pool loungers. Additionally, you'll find free WiFi in public areas, a coffee shop/café, and laundry facilities. Each morning to-go breakfast is served between 7 AM and 10:00 AM. There's also free self parking, along with the convenience of an airport shuttle.

Places within a 15-minute walk of this 4-star Surfers Paradise hotel include Cavill Avenue and Chevron Renaissance.

Apartment, 2 Bedrooms, Ocean View

Bed Count 2 King Beds Maximum Occupancy 6 Max

Apartment, 2 Bedrooms

Bed Count 1 King Bed Maximum Occupancy 6 Max

Apartment, 1 Bedroom, Ocean View

Bed Count 1 King Bed Maximum Occupancy 4 Max

Apartment, 1 Bedroom

Bed Count 1 King Bed Maximum Occupancy 4 Max

Wyndham Surfers Paradise ratings based on 621 Verified Reviews

Review Summary
4.5 out of 5 4.5 out of 5.0
Room cleanliness 4.5 out of 5.0
Service & staff 4.5 out of 5.0
Room comfort 4.0 out of 5.0
Hotel condition 4.0 out of 5.0

Guest reviews for Wyndham Surfers Paradise

Everyone (311) Couples (115) Business (1) Family (187)
5 out of 5
Everyone in the hotel are very nice. Every staff says hello to you. Clean, comfortable, close to beach and surfer paradise. Food are absolutely excellent.

Posted by on 28 Mar. 2020

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Comment from Hotel Management

29 Mar. 2020 by Wyndham Surfers Paradise - Guest Services

Hey there! Thanks so much for your feedback! We love feedback like this as it allows us to reward our staff for exceptional service. We are so glad you had a great experience with us, and we look forward to seeing you again the next time you stay on the Gold Coast. Kind Regards, Wyndham Surfers Paradise - Guest Services

3 out of 5
Before arriving at the hotel we didn’t know it was a time share hotel. Everything the staff do is an attempt to sell. We checked in as normal but then staff insisted on coming to our room to show us activities around town and what the hotel offers guests. We were told the hotel offers guests discounted tickets to attractions such as zoos and theme parks but they fail to mention that you need to attend a two hour sales pitch at 8am to collect the tickets so you pay the night before then can only get the tickets once you buy “credits” for time share or when you decline one sales attempt they make you sit down with a new sales rep who tries to sell you a few thousand dollar “introduction” in to time share as opposed to the $40k one the first sales rep tried to sell. We were told as a thank you for the early hour sales pitch we are given free movies for our stay - little did we know there’s a promo of “march Madness” which included free movies to all guests they just didn’t have that small sign up until we checked out. Online it says check out is 11am but it’s actually 10am and also know you need to take all your rubbish and empty your bins before checking out or you are charged $25 so you have to go into the vile unhygienic room to empty your bins. The hotel restaurant has very little variety. Can’t say I’d stay again.

Posted by on 12 Mar. 2020

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Comment from Hotel Management

23 Mar. 2020 by Wyndham Surfers Paradise - Guest Services

Hi there, Sorry to hear you had that experience with us. We have passed on your feedback to the relevant departments. Please note that the 90-minute presentation is optional. Please don't hesitate to get in touch with us so that we can rectify this experience. Kind Regards, Wyndham Surfers Paradise - Guest Services

5 out of 5
Awesome spot. Exceptional customer service. Very nice rooms

Posted by on 29 Feb. 2020

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Comment from Hotel Management

8 Mar. 2020 by Wyndham Surfers Paradise - Guest Services

Hey there, We are so glad you had an amazing experience with us. We would love to see you again! Kind Regards, Wyndham Surfers Paradise - Guest Services

5 out of 5
Clean, close to everything, friendly staff , relaxing

Posted by on 18 Feb. 2020

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Comment from Hotel Management

8 Mar. 2020 by Wyndham Surfers Paradise - Guest Services

Hi there! Thank you so much for your feedback. We are so delighted you had an exceptional experience with us! We look forward to your next stay! Kind Regards, Wyndham Surfers Paradise - Guest Services

5 out of 5

Posted by on 2 Feb. 2020

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3 out of 5

Posted by on 24 Jan. 2020

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5 out of 5

Posted by on 16 Jan. 2020

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5 out of 5
The ocean view 2 bedroom apartment is so spacious. Amazing views.

Posted by on 16 Jan. 2020

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5 out of 5
Accessible to theme parks and restaurants. Walking distance to the famous surfers paradise beach

Posted by on 12 Jan. 2020

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Comment from Hotel Management

8 Mar. 2020 by Wyndham Surfers Paradise - Guest Services

Hi Leah! Thanks so much for your feedback. We are so glad to hear that you had a great experience with us. We look forward to seeing you again! Kind Regards, Wyndham Surfers Paradise - Guest Services

4 out of 5
I didn’t like how they took $100 from my account as a deposit for possible usage of amenities but didn’t return it even after we checked out and paid for everything anyway.

Posted by , from Sydney on 7 Jan. 2020

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Comment from Hotel Management

12 Jan. 2020 by Wyndham Hotel Surfers Paradise

Dear Chris Thank you for choosing to stay with us during your recent visit to the Gold Coast. The $100.00 Security Hold is a standard hotel practice in most Hotels. The funds are held or 'frozen' by your bank and are released after your departure from the Hotel. Depending on your bank this may take several days. We apologise if this formality was not explained clearly whilst you were staying with us.

Property Features

Wyndham Surfers Paradise offers its guests an outdoor pool, a children's pool, a spa tub, and a fitness center. There's a coffee shop/café on site. You can enjoy a drink at the bar/lounge. WiFi is free in public spaces. A terrace, tour/ticket assistance, and barbecue grills are also featured at the business-friendly Wyndham Surfers Paradise. An airport shuttle (available on request), a train station pick-up service, and a train station drop-off service are available for a fee. Limited free parking is available on a first-come, first-served basis. This 4-star Surfers Paradise hotel is smoke free.

  • 1 building
  • 66 guestrooms or units
  • 17 levels
  • Built in 2009
  • Bar or lounge
  • Coffee shop
  • Poolside lounge chairs
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (limited hours)
  • Storage area for luggage
  • Front-desk safe
  • Tour and ticket information
  • Concierge
  • Terrace
  • BBQ grill(s)
  • Outdoor picnic space
  • Television in lobby
  • Elevator
  • No smoking on site

Family Friendly Amenities

  • Family property
  • Outdoor pool
  • Children's pool
  • Free WiFi
  • Kitchen
  • Laundry facilities
  • Washer/dryer
  • Full-sized refrigerator/freezer
  • Microwave
  • DVD player

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Parking

Free self parking , Parking (limited spaces)

Transport

  • Airport: Gold Coast, QLD (OOL-Coolangatta) (30.2 km / 18.8 mi)
  • Property shuttles: Airport shuttle and train station pick-up
  • Parking: Free self parking

Room Amenities

Wyndham Surfers Paradise offers 66 accommodations with iPod docking stations and washers/dryers. Rooms open to balconies. Accommodations at this 4-star hotel have kitchens with full-sized refrigerators/freezers, stovetops, microwaves, and cookware/dishes/utensils. Bathrooms include showers, complimentary toiletries, and hair dryers. This Surfers Paradise hotel provides complimentary wireless Internet access. Televisions come with digital channels and DVD players. Additionally, rooms include coffee/tea makers and irons/ironing boards. Housekeeping is provided on request.

  • In-room kitchen
  • 2 bathrooms
  • Washer and dryer
  • Private balcony
  • Separate bedroom
  • IPod dock
  • In-room dining
  • Television
  • Digital channels
  • DVD player
  • Refrigerator (full size)
  • Microwave
  • Oven
  • Stove
  • Dishwasher
  • Coffee maker
  • Kitchenware
  • Shower
  • Housekeeping (on request)
  • Hair dryer
  • Toiletries (free)
  • Iron and ironing board
  • Desk
  • Blackout drapes
  • Climate control (air conditioning)
  • Connecting rooms available

Food & Drink

For a fee, guests can enjoy to-go breakfast daily from 7 AM to 10:00 AM.

Level 1 Cafe Bar - This café serves breakfast, lunch, dinner, and light fare. Guests can enjoy drinks at the bar. Happy hour is offered.

Room service is available.

Hotel Policies

Check-in

  • Check-in time starts at 2 PM
  • Check-in time ends at 8:00 PM
  • Minimum check-in age is: 18

Special check-in instructions:

The front desk is open daily from 6:00 AM - 8:00 PM.

Airport shuttle service is available on request from 6:00 AM to 10:00 PM. Train station shuttle service is available at scheduled times from 6:00 AM to midnight. Fees may apply. Contact the property in advance to make arrangements.

The front desk at this property is open daily from 6:00 AM - 8:00 PM.

Airport shuttle service is offered on request from 6:00 AM to 10:00 PM. Train station transportation is offered at scheduled times from 6:00 AM to midnight. Fees may apply. Please make arrangements in advance by contacting the property.

Check-out

  • Check-out by 10 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Kids stay free! Children stay free when using existing bedding.
  • Rollaway/extra beds are not available.
  • Cribs (infant beds) are available for AUD 5.00 per night.

Pet Policy

  • No pets allowed, but service animals are welcome

Policies

Charges for extra guests may apply and vary according to property policy.

A credit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges. Minimum Spring Break check-in age is 18 years old.

  • Only service animals are allowed
  • Service animals are exempt from fees/restrictions
  • Car recommended
  • UnionPay
  • No rollaway/extra beds available
  • Parking height restrictions apply
  • Debit cards

Fees

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Breakfast fee: between AUD 10 and AUD 25 for adults, AUD 10 and AUD 25 for children (approximately)
  • Airport shuttle fee: AUD 80.00 per vehicle (one-way, maximum occupancy 7)
  • Crib (infant bed) fee: AUD 5.00 per night
  • High chair fee: AUD 5.00 per night
  • Credit card charges are subject to a surcharge of 0.9 percent

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Surfers Paradise Wyndham
  • Wyndham Hotel Surfers Paradise
  • Wyndham Surfers Paradise
  • Wyndham Surfers Paradise Gold Coast
  • Wyndham Surfers Paradise Hotel Surfers Paradise
  • Wyndham Surfers Paradise Hotel
  • Wyndham Surfers Paradise Gold Coast
  • Wyndham Surfers Parase Hotel
  • Wyndham Surfers Paradise Hotel
  • Wyndham Surfers Paradise Surfers Paradise
  • Wyndham Surfers Paradise Hotel Surfers Paradise

You should know

  • Wyndham Surfers Paradise offers transfers from the airport (fees may apply). Please contact the property at the number on the booking confirmation 72 hours prior to arrival with your arrival details.
  • Pool access available from 7:00 AM to 9:00 PM.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • Free in-room WiFi has a 4-device limit.
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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.