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4.4 out of 5

"Location, facilities & staff all good. " More

By a verified traveller on Tue 21 Jun 2022

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Hotel Description

Wyndham Surfers Paradise puts you in the heart of Gold Coast, steps from SkyPoint Observation Deck and within a 15-minute stroll of Cavill Avenue. Highlights at this hotel include a restaurant, an outdoor swimming pool, and in-room kitchens.

The café, The Promenade Cafe & Bar, is open for breakfast, lunch, and dinner. The hotel's own lounge bar is a nice place to enjoy a drink. Enjoy the gym, spa tub, and pool loungers. Additionally, you'll find free WiFi in public areas, a coffee shop/cafe, and laundry facilities. Each morning to-go breakfast is served between 7 AM and 1:00 PM. There's also the convenience of free self parking.

Places within a 30-minute drive of this 4-star Surfers Paradise hotel include Burleigh Head National Park and Currumbin Wildlife Sanctuary.

Apartment, 1 Bedroom

Bed Count 1 King Bed Maximum Occupancy 4 Max
AU$190* Per night/room 17 Jul. - 18 Jul.

Apartment, 2 Bedrooms, Ocean View

Bed Count 2 King Beds Maximum Occupancy 6 Max

Apartment, 2 Bedrooms

Bed Count 1 King Bed Maximum Occupancy 6 Max

Apartment, 1 Bedroom, Ocean View

Bed Count 1 King Bed Maximum Occupancy 4 Max

Wyndham Surfers Paradise ratings based on 456 Verified Reviews

Review Summary
4.4 out of 5 4.5 out of 5.0
Room cleanliness 4.5 out of 5.0
Service & staff 4.5 out of 5.0
Room comfort 4.0 out of 5.0
Hotel condition 4.0 out of 5.0

Guest reviews for Wyndham Surfers Paradise

Everyone (245) Couples (79) Business (1) Family (117)
4 out of 5
Location, facilities & staff all good.

Posted by on 21 Jun. 2022

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Comment from Hotel Management

26 Jun. 2022 by Zachery Graham

Dear Daniel, Thank you so much for your great review of your recent stay with us at the Wyndham Surfers Paradise Resort! We are so glad that you enjoyed your stay, and our wonderful location, facilities, and staff! We look forward to welcoming you back to the resort in the near future. Warmest Regards, Zachery Graham Assistant General Manager

3 out of 5
Such a shame, booked here as breakfast was included only to be told that, wotif always say that and it means tea and coffee in the room! Never has that meant breakfast!

Posted by on 29 Apr. 2022

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Comment from Hotel Management

7 May 2022 by Zachery Graham

Dear Mandy, Thank you for your review, and for your recent stay with us here at the resort. We do apologise for any miscommunication between Wotif and the resort, and would be happy to investigate this further if you would like to get in touch with the resort directly so that we can investigate this for you? Warmest Regards, Zachery Graham Assistant General Manager

2 out of 5
Mold in the bathroom shower :(

Posted by on 21 Mar. 2022

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Comment from Hotel Management

21 Mar. 2022 by Zachery Graham

Dear Natalie, Thank you for your review of our resort, and apologies for your experience. We will address as a matter of priority, and trust that you will have a better experience when you are next with us! Warmest Regards, Zachery Graham Assistant General Manager

4 out of 5
I like the position, walking distance to everything, the staff were friendly. Ordered 2 rooms but they weren't adjoining, 5 floors apart & they weren't willing to change. 😞

Posted by on 5 Mar. 2022

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Comment from Hotel Management

6 Mar. 2022 by Zachery Graham

Dear Steven, Thank you very much for your review! We are so glad that you enjoyed our wonderful position here in Surfers Paradise, as well as our friendly and hard working team. We do apologise that we were unable to allocate nearby rooms - due to the layout of our building, and ownership of the units, sometimes it is simply not possible to allocate multiple bookings nearby. We do always try our best, and apologise that we were not able to assist you on this occasion. Warmest Regards, Zachery Graham Assistant General Manager

4 out of 5

Posted by on 27 Feb. 2022

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5 out of 5

Posted by on 19 Feb. 2022

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4 out of 5

Posted by on 16 Jan. 2022

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3 out of 5
There was a good restaurant/bar downstairs. Staff were friendly. Property was good, however, after check in a staff member walked us to the lift then began the sales approach to get us to attend their time share seminar over the weekend. We did not fall for this, but whilst in the bar saw a few more people approached . Due to this we will not stay here again.

Posted by on 21 Dec. 2021

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Comment from Hotel Management

21 Dec. 2021 by Zachery Graham

Dear Leeanne, Thank you for your review! It was great to read and know that you enjoyed the facilities of the resort, and also your interactions with our friendly staff. We apologize that you did not appreciate our invitation to learn more about Club Wyndham, and are sorry that this means we will not see you back at the resort in the future. Warmest Regards, Zachery Graham Assistant Resort Manager

5 out of 5
Really enjoyed out stay. As usual it was clean ,clean & very homely. Staff were awesome. Highly Recommend !!

Posted by on 19 Dec. 2021

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Comment from Hotel Management

21 Dec. 2021 by Zachery Graham

Dear Razima, Thank you so much for your perfect review! We are so glad that you enjoyed your stay with us here at the resort, and that your interactions with our friendly staff was so memorable. We can't wait to welcome you back to the resort in the near future, for even more seamless experiences! Warmest Regards, Zachery Graham Assistant Resort Manager

5 out of 5
The room service was quick, reasonably priced and tasty.

Posted by on 4 Dec. 2021

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Comment from Hotel Management

6 Dec. 2021 by Zachery Graham

Dear Grant, Thank you for your perfect review!! We are so glad that you enjoyed your stay here at the Wyndham Surfers Paradise Resort, in particular the room service offered by our on-site The Promenade Cafe & Bar team. We hope to see you back again soon, enjoying our room service and wonderful location in Surfers Paradise! Warmest Regards, Zachery Graham Assistant Resort Manager

Property Features

Wyndham Surfers Paradise offers its guests an outdoor pool, a spa tub, and a fitness center. Along with a restaurant, there's a coffee shop/cafe on site. You can enjoy a drink at the bar/lounge. WiFi is free in public spaces. A terrace, tour/ticket assistance, and barbecue grills are also featured at the business-friendly Wyndham Surfers Paradise. Limited free parking is available on a first-come, first-served basis. This 4-star Gold Coast hotel is smoke free.

  • 1 building
  • 66 guestrooms or units
  • 17 levels
  • Built in 2009
  • Poolside lounge chairs
  • Umbrellas for the pool
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (limited hours)
  • Storage area for luggage
  • Front-desk safe
  • Tour and ticket information
  • Concierge
  • Terrace
  • BBQ grill(s)
  • Outdoor picnic space
  • Television in lobby
  • Elevator
  • No smoking on site
  • Bar or lounge
  • Coffee shop
  • Dining venue

Family Friendly Amenities

  • Family property
  • Number of outdoor pools - 1
  • Free WiFi
  • Soundproofed rooms
  • Kitchen
  • Laundry facilities
  • Washer/dryer
  • Full-sized refrigerator/freezer
  • Microwave

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Parking

Free self parking , Parking (limited spaces)

Transport

  • Parking: Free self parking

Room Amenities

Wyndham Surfers Paradise offers 66 accommodations with washers/dryers and coffee/tea makers. Rooms open to balconies. These individually furnished accommodations include desks. Accommodations at this 4-star hotel have kitchens with full-sized refrigerators/freezers, stovetops, microwaves, and cookware/dishes/utensils. Bathrooms include showers, complimentary toiletries, and hair dryers. Guests can surf the web using the complimentary wireless Internet access. Digital television is provided. Additionally, rooms include irons/ironing boards and blackout drapes/curtains. Housekeeping is provided on request.

  • In-room kitchen
  • Washer and dryer
  • Private balcony
  • Separate bedroom
  • In-room dining
  • Television
  • Digital channels
  • Refrigerator (full size)
  • Microwave
  • Oven
  • Stove
  • Dishwasher
  • Coffee maker
  • Kitchenware
  • Shower
  • Housekeeping (on request)
  • Hair dryer
  • Toiletries (free)
  • Iron and ironing board
  • Desk
  • Blackout drapes
  • Sound-insulated rooms
  • Climate control (air conditioning)
  • Ensuite bathroom
  • Unique furnishings
  • Connecting rooms available
  • Wardrobe or closet

Food & Drink

For a fee, guests can enjoy to-go breakfast daily from 7 AM to 1:00 PM.

The Promenade Cafe & Bar - This café serves breakfast, lunch, dinner, and light fare. Guests can enjoy drinks at the bar. Happy hour is offered.

Room service is available.

Hotel Policies

Check-in

  • Check-in time starts at 2 PM
  • Minimum check-in age is: 18
  • Check-in time ends at 10:00 PM

Special check-in instructions:

The front desk is open daily from 6:00 AM - 10:00 PM. If you arrive at the property after hours, you'll need to check in at an alternate location: Ground floor security deskFront desk staff will greet guests on arrival.

The front desk at this property is open daily from 6:00 AM - 10:00 PM.
Guests arriving after hours will need to go to the following location to check in: Ground floor security desk
Front desk staff will greet guests on arrival.

Check-out

  • Check-out by 10 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Kids stay free! Children stay free when using existing bedding.
  • Rollaway/extra beds are not available.
  • Cribs (infant beds) are available for AUD 5.0 per night.

Pet Policy

  • No pets allowed, but service animals are welcome

Policies

Charges for extra guests may apply and vary according to property policy.

A credit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

Minimum Spring Break check-in age is 18 years old. This property accepts Visa, Mastercard, American Express, Diners Club, Union Pay, Eurocard, debit cards, and cash. For guests' safety, the property includes a smoke detector and a security system in each accommodation. This property advises that enhanced cleaning and guest safety measures are currently in place. Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F. Personal protective equipment, including masks and gloves, will be available to guests. Social distancing measures are in place; staff at the property wear personal protective equipment; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitizer; cashless payment methods are available for all transactions; contactless room service is available.

  • No rollaway/extra beds available
  • Parking height restrictions apply
  • Service animals are allowed
  • Service animals are exempt from fees/restrictions
  • Debit cards
  • UnionPay
  • Staffed front desk
  • Car not required
  • Security system
  • Property is cleaned with disinfectant
  • Staff wear personal protective equipment
  • Protective clothing is available for guests
  • Masks are available for guests
  • Gloves are available for guests
  • No shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitiser
  • Social distancing measures are in place
  • Contactless check-in is available
  • Property follows a brand or regulatory agency's sanitisation guidelines Count on Us (Wyndham)
  • Property confirms they are implementing enhanced cleaning measures
  • Individually wrapped food options are not available
  • No gap period between guests' stays
  • Staff temperature checks are conducted regularly
  • Temperature checks are available to guests
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Commonly touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is available
  • Property does not follow sanitisation practices of any association
  • Guest accommodation is not sealed after cleaning
  • Electrostatic spray is not used for disinfection
  • Cashless transactions are available
  • Masks are not compulsory at the property
  • Contactless food service / room service is available
  • Reservation is not required for facilities on site
  • Mobile key entry is not available
  • Food service has been amended for enhanced safety
  • Property does not offer on-site COVID-19 testing
  • Property does not require health documentation at check-in

Fees

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Breakfast fee: between AUD 10 and AUD 25 for adults, AUD 10 and AUD 25 for children (approximately)
  • Crib (infant bed) fee: AUD 5.0 per night
  • High chair fee: AUD 5.00 per night
  • Credit card charges are subject to a surcharge of 0.9 percent

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Surfers Paradise Wyndham
  • Wyndham Hotel Surfers Paradise
  • Wyndham Surfers Paradise
  • Wyndham Surfers Paradise Gold Coast
  • Wyndham Surfers Paradise Hotel Surfers Paradise
  • Wyndham Surfers Paradise Hotel
  • Wyndham Surfers Paradise Gold Coast
  • Wyndham Surfers Parase Hotel
  • Wyndham Surfers Paradise Hotel
  • Wyndham Surfers Paradise Surfers Paradise
  • Wyndham Surfers Paradise Hotel Surfers Paradise

You should know

  • Pool access available from 7:00 AM to 9:00 PM.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • Free in-room WiFi has a 4-device limit.
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Frequently Asked Questions

*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.