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4.4 out of 5

"Such a shame as we loved the accommodation but the cleaning let it down big time. I left a message for someone to ring me back and discuss this befor ... " More

By a verified traveller on Wed 05 May 2021

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Hotel Description

A luxury stay in the heart of Gold Coast awaits you at Trilogy Surfers Paradise. Within just a 10-minute stroll, you'll find popular attractions like Slingshot and Chevron Renaissance. Highlights at this property include an outdoor swimming pool, and in-room kitchens and free WiFi.

You can enjoy a flat-screen TV with satellite channels, and each apartment features a balcony, a living room, and a DVD player. In-room dining is easy with a kitchen that comes equipped with a refrigerator, a microwave, and a stovetop. A ceiling fan, a hair dryer, and an iron/ironing board are also available. Weekly housekeeping is available.

Enjoy the fitness center, spa tub, and sauna. Added amenities include free WiFi in public areas, a library, and a terrace. There's also the convenience of free self parking.

Attractions within a 10-minute walk of this 4.5-star Surfers Paradise property include Cavill Avenue and Surfers Paradise Beach.

3 Bedroom 2 Bathroom Sub Penthouse

Bed Count 1 King Bed Maximum Occupancy 7 Max

2 Bedroom 1 Bathroom Apartment

Bed Count 1 Queen Bed Maximum Occupancy 5 Max

One Bedroom Apartment

Bed Count 1 Queen Bed Maximum Occupancy 3 Max

2 Bedroom 2 Bathroom Apartment

Bed Count 1 Queen Bed Maximum Occupancy 5 Max

3 Bedroom 2 Level Penthouse

Bed Count 1 King Bed Maximum Occupancy 7 Max

3 Bedroom 2 Bathroom High Floor Apartment

Bed Count 2 Queen Beds Maximum Occupancy 7 Max

Trilogy Surfers Paradise ratings based on 283 Verified Reviews

Review Summary
4.4 out of 5 4.5 out of 5.0
Room cleanliness 4.0 out of 5.0
Service & staff 4.0 out of 5.0
Room comfort 4.5 out of 5.0
Hotel condition 4.0 out of 5.0

Guest reviews for Trilogy Surfers Paradise

Everyone (121) Couples (47) Family (110)
3 out of 5
Such a shame as we loved the accommodation but the cleaning let it down big time. I left a message for someone to ring me back and discuss this before I left a review but unfortunately no-one rang me back? Could a Manager get in contact with me please?

Posted by on 5 May 2021

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4 out of 5
Stayed last week for 5 days with my girlfriends. Location were central, we have been very happy with it. Thank you Trilogy 😊

Posted by on 26 Jan. 2021

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Comment from Hotel Management

28 Jan. 2021 by Manager

Hi, thank you for taking the time to write a review. We're glad to hear that you enjoyed your stay. Regards, Olwyn

4 out of 5
Katie the receptionist was so friendly and called me the day I was checking in to welcome me and find out the time of arrival. The property was clean and smelled nice. The place was specious. Very happy from the place.

Posted by on 3 Jan. 2021

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Comment from Hotel Management

21 Jan. 2021 by Manager

Hi, thank you for letting us know that you were happy with the customer service provided by one of our staff. glad you enjoyed your stay. Olwyn, Trilogy manager

4 out of 5
A few small things were broken in our room, not a big deal normally, but it was enough to make a difference to our stay.

Posted by , from Brisbane on 18 Dec. 2020

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Comment from Hotel Management

21 Jan. 2021 by Manager

Hi Stephanie, Thank you for letting us know this. We are then able to work on improving. All the best, Olwyn, Trilogy Manager

4 out of 5

Posted by on 11 Mar. 2020

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4 out of 5

Posted by on 29 Feb. 2020

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5 out of 5
Apartment was large for a 2 bedroom. Walking distance was good to everything.

Posted by , from Brisbane on 29 Feb. 2020

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5 out of 5

Posted by on 26 Feb. 2020

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Comment from Hotel Management

28 Feb. 2020 by Management

Thanks for your feedback

5 out of 5

Posted by on 24 Feb. 2020

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Comment from Hotel Management

28 Feb. 2020 by Management

Thank you for your feedback

1 out of 5
Dirty dishes, dirty microwave, mop sponge filthy and needed replacing, broken cupboards in kitchen, toilet roll holder in main bath broken making toilet roll kept falling off, furniture lounge grotty and uncomfortable, twin beds uncomfortable, room was not cleaned/ serviced after 7days even though we stayed there 10 days, WiFi cut off after 7 days even though we had booked for 10 I had to call reception to rectify this, I felt not enough complimentary amenities as we were 4 guests staying 10 days

Posted by , from NSW on 27 Jan. 2020

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Comment from Hotel Management

28 Feb. 2020 by Management

We are really sorry and apologise. Unfortunately we were not aware of this and could have rectified immediately.We have excellent cleaners and pride our self on our high standards.

Property Features

As a guest of Trilogy Surfers Paradise, you'll find an outdoor pool, a spa tub, a sauna, and a fitness center. WiFi is free in public spaces. A library, a terrace, and tour/ticket assistance are also featured at the luxury Trilogy Surfers Paradise. Self parking is free. Smoking is allowed in designated areas at this 4.5-star Gold Coast apartment.

  • 58 guestrooms or units
  • 21 levels
  • 3 buildings
  • Built in 2006
  • Conference space
  • Dry cleaning
  • Front desk (limited hours)
  • Storage area for luggage
  • Tour and ticket information
  • Library
  • Terrace
  • Garden
  • BBQ grill(s)
  • Elevator
  • Smoking in designated areas

Family Friendly Amenities

  • Family property
  • Outdoor pool
  • Number of living rooms
  • Free WiFi
  • Kitchen
  • Refrigerator
  • Microwave
  • DVD player

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Parking

Free self parking

Transport

  • Parking: Free self parking

Room Amenities

Trilogy Surfers Paradise offers 58 air-conditioned accommodations with DVD players and hair dryers. Rooms open to balconies. Accommodations offer separate living rooms. Accommodations at this 4.5-star apartment have kitchens with refrigerators, stovetops, microwaves, and cookware/dishes/utensils. This Gold Coast apartment provides complimentary wireless Internet access. Flat-screen televisions come with premium satellite channels. Additionally, rooms include irons/ironing boards and ceiling fans. Housekeeping is provided weekly.

  • In-room kitchen
  • Private balcony
  • Living room
  • Flat-screen television
  • Satellite channels
  • Premium channels
  • DVD player
  • Refrigerator
  • Microwave
  • Oven
  • Stove
  • Dishwasher
  • Electric kettle
  • Kitchenware
  • Housekeeping (weekly)
  • Hair dryer
  • Iron and ironing board
  • Air conditioning
  • Ceiling fan
  • Ensuite bathroom

Nearby Activities

An outdoor pool and a spa tub are on site. Other recreational amenities include a sauna and a fitness center.

Hotel Policies

Check-in

  • Check-in time starts at 2 PM
  • Minimum check-in age is: 18
  • Check-in time ends at 6:00 PM

Special check-in instructions:

The front desk is open daily from 8:30 AM - 5:00 PM. Front desk staff will greet guests on arrival. For more details, please contact the property using the information on the booking confirmation.

Front desk hours are 9 AM – 1 PM on public holidays. A night service is available after hours from which late-arriving guests can obtain keys.

The front desk at this property is open daily from 8:30 AM - 5:00 PM.
Front desk staff will greet guests on arrival. For more details, please contact the property using the information on the booking confirmation.

Check-out

  • Check-out by 10 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are available for AUD 40.0 per night.
  • Cribs (infant beds) are available for AUD 10.0 per night.

Pet Policy

  • No pets allowed, but service animals are welcome

Policies

Charges for extra guests may apply and vary according to property policy.

A credit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property accepts credit cards, debit cards, and cash. For guests' safety, the property includes a smoke detector in each accommodation. This property advises that enhanced cleaning and guest safety measures are currently in place. The property is professionally cleaned; disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F. Contactless check-in and contactless check-out are available.

  • Service animals are allowed
  • Service animals are exempt from fees/restrictions
  • Debit cards
  • UnionPay
  • Staffed front desk
  • Property uses a professional cleaning service
  • Property is cleaned with disinfectant
  • Contactless check-in is available
  • Property confirms they are implementing enhanced cleaning measures
  • No gap period between guests' stays
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Commonly touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is available
  • Property does not follow sanitisation practices of any association

Fees

Guests will be asked to pay the following charges at the property:

  • Breakage deposit: AUD 300.00 per stay

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Late check-out fee: AUD 20.00 (subject to availability)
  • Crib (infant bed) fee: AUD 10.0 per night
  • Rollaway bed fee: AUD 40.0 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Trilogy Surfers Paradise Aparthotel
  • Trilogy Aparthotel Surfers Paradise
  • Trilogy Surfers Paradise
  • Trilogy Budds Beach Hotel Surfers Paradise
  • Trilogy Surfers Paradise Gold Coast
  • Trilogy Surfers Paradise Gold Coast
  • Trilogy Surfers Parase
  • Trilogy Surfers Paradise Apartment
  • Trilogy Surfers Paradise Surfers Paradise
  • Trilogy Surfers Paradise Apartment Surfers Paradise

You should know

  • Registered guests are the only ones allowed to be in guestrooms.

National Rating

This property has been awarded a star rating from the Australian Star Ratings Agency, Star Ratings Australia.

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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.