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4.4 out of 5

"Apartment was large for a 2 bedroom. Walking distance was good to everything. " More

By a verified traveller on Sat 29 Feb 2020

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Hotel Description

A luxury stay in the heart of Surfers Paradise awaits you at Trilogy Surfers Paradise. Within just a 10-minute stroll, you'll find popular attractions like Slingshot and Chevron Renaissance. Highlights at this property include an outdoor swimming pool, and in-room kitchens and free WiFi.

You can enjoy a flat-screen TV with satellite channels, and each apartment features a balcony, a living room, and a DVD player. In-room dining is easy with a kitchen that comes equipped with a refrigerator, a microwave, and a stovetop. A ceiling fan, a hair dryer, and an iron/ironing board are also available. Weekly housekeeping is available.

Enjoy the fitness center, spa tub, and sauna. Added amenities include free WiFi in public areas, a library, and a terrace. There's also the convenience of free self parking.

Attractions within a 10-minute walk of this 4.5-star Surfers Paradise property include Cavill Avenue and Surfers Paradise Beach.

3 Bedroom 2 Bathroom Sub Penthouse

Bed Count 1 King Bed Maximum Occupancy 7 Max

2 Bedroom 1 Bathroom Apartment

Bed Count 1 Queen Bed Maximum Occupancy 5 Max

One Bedroom Apartment

Bed Count 1 Queen Bed Maximum Occupancy 3 Max

2 Bedroom 2 Bathroom Apartment

Bed Count 1 Queen Bed Maximum Occupancy 5 Max

3 Bedroom 2 Level Penthouse

Bed Count 1 King Bed Maximum Occupancy 7 Max

3 Bedroom 2 Bathroom High Floor Apartment

Bed Count 2 Queen Beds Maximum Occupancy 7 Max

Trilogy Surfers Paradise ratings based on 292 Verified Reviews

Review Summary
4.4 out of 5 4.5 out of 5.0
Room cleanliness 4.0 out of 5.0
Service & staff 4.0 out of 5.0
Room comfort 4.5 out of 5.0
Hotel condition 4.0 out of 5.0

Guest reviews for Trilogy Surfers Paradise

Everyone (127) Couples (49) Family (112)
4 out of 5

Posted by on 11 Mar. 2020

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4 out of 5

Posted by on 29 Feb. 2020

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5 out of 5
Apartment was large for a 2 bedroom. Walking distance was good to everything.

Posted by , from Brisbane on 29 Feb. 2020

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5 out of 5

Posted by on 26 Feb. 2020

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Comment from Hotel Management

28 Feb. 2020 by Management

Thanks for your feedback

5 out of 5

Posted by on 24 Feb. 2020

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Comment from Hotel Management

28 Feb. 2020 by Management

Thank you for your feedback

1 out of 5
Dirty dishes, dirty microwave, mop sponge filthy and needed replacing, broken cupboards in kitchen, toilet roll holder in main bath broken making toilet roll kept falling off, furniture lounge grotty and uncomfortable, twin beds uncomfortable, room was not cleaned/ serviced after 7days even though we stayed there 10 days, WiFi cut off after 7 days even though we had booked for 10 I had to call reception to rectify this, I felt not enough complimentary amenities as we were 4 guests staying 10 days

Posted by , from NSW on 27 Jan. 2020

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Comment from Hotel Management

28 Feb. 2020 by Management

We are really sorry and apologise. Unfortunately we were not aware of this and could have rectified immediately.We have excellent cleaners and pride our self on our high standards.

1 out of 5
Not clean at all, discussting when we walked into the apartment

Posted by on 17 Jan. 2020

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5 out of 5
The property is great. Very clean with big balcony. Close to all attractions and public transport

Posted by on 17 Jan. 2020

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Comment from Hotel Management

17 Jan. 2020 by Management

Thanks so much for your kind review.we hope you can visit us again. Many Thanks for taking the time to leave your thoughts.

2 out of 5
The apartment was in need of renovation and repair. There were cracks in the walls and the plaster on surfaces such as the window in the main bedroom was cracked and chipped. The unit was not fully air conditioned and and the main bedroom aircon unit was not sufficient. No matter how cold we set the unit at, it was not cool. Both showers needed to be opened inwards otherwise the bath mat was moved because the doors are too close to the ground. Meant that water was always required to be cleaned up. It was disappointing that we booked a week long visit and there was only 1 sachet of each cleaning product. Frustrating that we then needed to purchase additional items from the shops when I would expect that a booking of 7 days would warrant that these wholesale cheap products could be provided as part of the expensive cost that we paid for a less than average room

Posted by on 4 Jan. 2020

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Comment from Hotel Management

11 Jan. 2020 by Management

Thanks for your review we are looking into your feedback it would be good if you provided us your details,name for one as you have added Anonymous we are unable to locate your room number and pass your feedback onto the owner for upgrade. With regards to supplies the apartments are fully self contained we understand this can be confusing however we explain this on the welcome letter. Our Prices are lower than fully serviced apartments and we only provide a 24 hour supply of amenities.Guests provide on going supplies for their stay.We are sorry that you were not aware of this during your stay.

4 out of 5
Location perfect Only 1 bedroom was air conditioned though. Had a beautiful Seaview and pool and spa excellent

Posted by on 20 Dec. 2019

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Comment from Hotel Management

11 Jan. 2020 by Management

Thanks for taking the time to leave us your feedback,we are happy to hear that you had a great stay.

Property Features

As a guest of Trilogy Surfers Paradise, you'll find an outdoor pool, a spa tub, a sauna, and a fitness center. WiFi is free in public spaces. A library, a terrace, and tour/ticket assistance are also featured at the luxury Trilogy Surfers Paradise. Self parking is free. Smoking is allowed in designated areas at this 4.5-star Surfers Paradise apartment.

  • 58 guestrooms or units
  • 21 levels
  • 3 buildings
  • Built in 2006
  • Conference space
  • Dry cleaning
  • Front desk (limited hours)
  • Storage area for luggage
  • Tour and ticket information
  • Library
  • Terrace
  • Garden
  • BBQ grill(s)
  • Elevator
  • Smoking in designated areas

Family Friendly Amenities

  • Outdoor pool
  • Separate living room1
  • Free WiFi
  • Kitchen
  • Refrigerator
  • Microwave
  • DVD player

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Parking

Free self parking

Transport

  • Parking: Free self parking

Room Amenities

Trilogy Surfers Paradise offers 58 air-conditioned accommodations with DVD players and hair dryers. Rooms open to balconies. Accommodations offer separate living rooms. Accommodations at this 4.5-star apartment have kitchens with refrigerators, stovetops, microwaves, and cookware/dishes/utensils. This Surfers Paradise apartment provides complimentary wireless Internet access. Flat-screen televisions come with premium satellite channels. Additionally, rooms include irons/ironing boards and ceiling fans. Housekeeping is provided weekly.

  • In-room kitchen
  • Private balcony
  • Living room
  • Flat-screen television
  • Satellite channels
  • Premium channels
  • DVD player
  • Refrigerator
  • Microwave
  • Oven
  • Stove
  • Dishwasher
  • Electric kettle
  • Kitchenware
  • Housekeeping (weekly)
  • Hair dryer
  • Iron and ironing board
  • Air conditioning
  • Ceiling fan
  • Ensuite bathroom

Nearby Activities

An outdoor pool and a spa tub are on site. Other recreational amenities include a sauna and a fitness center.

Hotel Policies

Check-in

  • Check-in time starts at 2 PM
  • Check-in time ends at 6:00 PM
  • Minimum check-in age is: 18

Special check-in instructions:

The front desk is open daily from 8:30 AM - 5:00 PM.
For more details, please contact the property using the information on the booking confirmation.

Front desk hours are 9 AM – 1 PM on public holidays. A night service is available after hours from which late-arriving guests can obtain keys.

The front desk at this property is open daily from 8:30 AM - 5:00 PM.
For more details, please contact the property using the information on the booking confirmation.

Check-out

  • Check-out by 10 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are available for AUD 40.0 per night.
  • Cribs (infant beds) are available for AUD 10.0 per night.

Pet Policy

  • No pets allowed, but service animals are welcome

Policies

Charges for extra guests may apply and vary according to property policy.

A credit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

  • Only service animals are allowed
  • Service animals are exempt from fees/restrictions
  • UnionPay
  • Debit cards

Fees

Guests will be asked to pay the following charges at the property:

  • Breakage deposit: AUD 300.00 per stay

We've listed all charges provided to us by the property, but they may vary based on length of stay or the room booked.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Late check-out fee: AUD 20.00 (subject to availability)
  • Crib (infant bed) fee: AUD 10.0 per night
  • Rollaway bed fee: AUD 40.0 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Trilogy Surfers Paradise Aparthotel
  • Trilogy Aparthotel Surfers Paradise
  • Trilogy Surfers Paradise
  • Trilogy Budds Beach Hotel Surfers Paradise
  • Trilogy Surfers Paradise Gold Coast
  • Trilogy Surfers Paradise Gold Coast
  • Trilogy Surfers Parase
  • Trilogy Surfers Paradise Apartment
  • Trilogy Surfers Paradise Surfers Paradise
  • Trilogy Surfers Paradise Apartment Surfers Paradise

You should know

  • Registered guests are the only ones allowed to be in guestrooms.

National Rating

This property has been awarded a star rating from the Australian Star Ratings Agency, Star Ratings Australia.

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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.