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3.8 out of 5

"Clean and close to amenities and reasonably priced " More

By a verified traveller on Sat 29 Jun 2019

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Hotel Description

At Rays Resort you'll be 0.7 km (0.4 mi) from Broadwater Parklands and 4.3 km (2.7 mi) from Surfers Paradise Beach. Highlights at this property include an outdoor swimming pool, and in-room kitchens and balconies.

Each apartment is individually decorated and features WiFi, a flat-screen TV, and a coffee/tea maker. In-room dining is easy with a kitchen that comes equipped with a refrigerator, a microwave, and a stovetop. A hair dryer, an iron/ironing board, and free toiletries are also available.

Enjoy the gym and spa tub. Added amenities include WiFi in public areas and laundry facilities. There's also the convenience of free self parking.

You'll be 4 km (2.5 mi) from Gold Coast University Hospital and 4.6 km (2.9 mi) from Slingshot with a stay at this 3.5-star Southport property.

Standard Apartment, 1 Bedroom, Kitchen (Apartment 3 Nt Min)

Bed Count 1 Queen Bed Maximum Occupancy 3 Max

Standard Apartment, 1 Bedroom, Kitchen (Apartment 4 Nt Min)

Bed Count 1 Queen Bed Maximum Occupancy 3 Max

Standard Apartment, 1 Bedroom, Kitchen (Apartment 5nt+)

Bed Count 1 Queen Bed Maximum Occupancy 3 Max

Standard Apartment, 1 Bedroom, Kitchen (Apartment 2 Nt Min)

Bed Count 1 Queen Bed Maximum Occupancy 3 Max

Standard Apartment, 1 Bedroom, Kitchen (Apartment 1 Nt Min)

Bed Count 1 Queen Bed Maximum Occupancy 3 Max

Rays Resort ratings based on 52 Verified Reviews

Review Summary
3.8 out of 5 4.0 out of 5.0
Room cleanliness 4.0 out of 5.0
Service & staff 4.0 out of 5.0
Room comfort 3.0 out of 5.0
Hotel condition 3.5 out of 5.0

Guest reviews for Rays Resort

Everyone (32) Couples (17) Family (4)
1 out of 5
The room was dirty, old and nothing worked. We went out for the night and came back and there was cockroaches on the kitchen bench, the TV wouldn't turn on and there was no hot water. We had to turn it on at the switch board. The bed was so old and the mattress cover was stained.The absolute worst accommodation we have ever paid for and it was expensive too at $200 per night.

Posted by on 10 Aug. 2019

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Comment from Hotel Management

14 Aug. 2019 by Reception Rays Resort

I am sorry Ms. Anonymous, but I do not believe that this is a genuine guest. We do not have a tariff of $200 per night and no complaint was made at the time about hot water or anything else. We do not have cockroaches as the units are sprayed every 6 months.

2 out of 5
The property is in a great location with friendly staff, The room was hot and stuffy with no fresh air ventilation and an inadequate air conditioner, dirty window glass, no towel rails in bathroom, 2 out of 3 light globes in bathroom not working and the bed was not up to expected standard.

Posted by on 31 Jul. 2019

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4 out of 5
Clean and close to amenities and reasonably priced

Posted by on 29 Jun. 2019

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3 out of 5

Unit central to everything

Overall we were happy with our stay and would go back, but here are some tips for anyone thinking of staying here. There isn’t a daily cleaning service, so there’s no fresh towels each day, you make your own beds etc. Longer stays I think include one complimentary service, but you’d need to confirm this. A small amount of complimentary tea,coffee,sugar etc. are provided in your room, however if you use all of this and want more, you need to purchase these items off reception. This also applies to toilet paper, washing detergent and washing up liquid. This is the only part of the stay I didn’t like! So if you stay here, bring some of these items just in case. I’d also recommend taking some paper towel or an old cloth to wipe down the outside furniture, before sitting on it. The unit itself is very central to everything. Harbourtown, Australia Fair and Pacific Fair are only a few minutes drive away. Parking at the resort was great and each unit has an allocated secure underground park. The car park was also easy to negotiate. The light in our bathroom died on the last day of our stay, but was fixed within minutes after reporting it to reception. For our 4 night stay we paid approx. $110 per night. For the fact that there’s no daily service and you need to purchase more of the complimentary items, I personally wouldn’t be prepared to pay anymore than what we did.

Posted by on 19 May 2018

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3 out of 5

Great location easy access secure parking

Great sized studio appt. trolleys helpful for moving bags. pity the washing machine & fridge leak.

Posted by , from melbourne on 3 Feb. 2018

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4 out of 5

Quiet nice hotel

Pros: Very quiet great views
Cons: Foxtel
Location: Close to beach short walk fo shops and trams
Nice getaway the park across the road was great for the children, shops close.

Posted by , from qld on 5 Jan. 2018

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3 out of 5
Not equipped for 3 adults,gave us a bed on wheels. Old fashioned unit.

Posted by , from Australia on 2 Jan. 2018

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2 out of 5

Nice location but could do with a spruce up

Pros: Location
Cons: Time to renovate
Location: Location near the Broad Water is great and plenty of transport options to go where you want.
I picked the hotel for the location and the rates seemed reasonable, however I was disappointed with the room, and often it's only small things that make the difference between a good and ordinary experience. 1. the room had a good view of the water, but the noise of the traffic was constant and you had to keep the patio door closed, especially trying to sleep. 2. The Air Conditioner would not turn on so the room was quite stuffy with the Patio door closed. 3. the TV only had about 2 channels, all the other channels were just static 4. the room is starting to show it's age and the kitchen, carpet and bathroom fittings were starting to look tired.

Posted by , from Brisbane on 15 Oct. 2017

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3 out of 5

Unpleasant staff who charged twice for our stay

Pros: Location
Cons: More friendly staff and better payment processes with WotIf
Location: Near Beach and very central
We were charged twice for our stay and reception was very unpleasant when informed. Great location however the terrible customer service and large amount of time spent getting a refund for the second payment ruined our stay.

Posted by , from Brisbane on 4 Oct. 2017

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5 out of 5

Such a cute room, just wish I was there longer.

Loved it. The room was gorgeous, and had a beautiful view.

Posted by , from Mackay on 2 Oct. 2017

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Property Features

Rays Resort offers its guests an outdoor pool, a spa tub, and a fitness center. WiFi is available in public spaces for a fee. A terrace, tour/ticket assistance, and barbecue grills are also featured at Rays Resort. Self parking is free.

  • 20 guestrooms or units
  • Self-service laundry
  • Front desk (limited hours)
  • Storage area for luggage
  • Tour and ticket information
  • Terrace
  • Garden
  • BBQ grill(s)
  • Elevator

Family Friendly Amenities

  • Family property
  • Outdoor pool
  • Kitchen
  • Laundry facilities
  • Full-sized refrigerator/freezer
  • Microwave

Internet

Available in all rooms: WiFi (surcharge)

Available in some public areas: WiFi (surcharge)

Parking

Free self parking

Transport

  • Parking: Free self parking

Room Amenities

Rays Resort offers 20 air-conditioned accommodations with coffee/tea makers and hair dryers. Rooms open to balconies. Each accommodation is individually furnished and decorated. Accommodations at this 3.5-star apartment have kitchens with full-sized refrigerators/freezers, stovetops, microwaves, and cookware/dishes/utensils. Bathrooms include showers and complimentary toiletries. In-room wireless Internet access is available for a surcharge. Flat-screen televisions are featured in guestrooms.

  • In-room kitchen
  • Private balcony
  • Flat-screen television
  • Refrigerator (full size)
  • Microwave
  • Stove
  • Coffee maker
  • Kitchenware
  • Shower
  • Cribs (surcharge)
  • Rollaway beds (surcharge)
  • Hair dryer
  • Toiletries (free)
  • Iron and ironing board
  • Air conditioning
  • Ensuite bathroom
  • Unique furnishings
  • Unique decor
  • Wardrobe or closet

Nearby Activities

An outdoor pool and a spa tub are on site. Other recreational amenities include a fitness center.

Hotel Policies

Check-in

  • Check-in time starts at 2 PM
  • Minimum check-in age is: 18

Special check-in instructions:

To make arrangements for check-in please contact the property at least 24 hours before arrival using the information on the booking confirmation. If you are planning to arrive after 5 PM please contact the property in advance using the information on the booking confirmation. Guests must contact the property for check-in instructions. For more details, please contact the property using the information on the booking confirmation.

Reception hours are Monday-Friday 8:30 AM-5 PM, Saturday 9 AM-1 PM, and Sunday 9-11 AM.

To arrange for check-in, guests must contact the property at least 24 hours prior to arrival using the information on the booking confirmation. Guests arriving after 5 PM must make advance arrangements by contacting the property using the information on the booking confirmation. Guests must contact the property for check-in instructions. For more details, please contact the property using the information on the booking confirmation.

Check-out

  • Check-out by 10 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are available for AUD 35.0 per stay.
  • Cribs (infant beds) are available for AUD 35.0 per stay.

Pet Policy

  • No pets allowed, but service animals are welcome

Policies

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession, within the meaning of article 155 of the French Tax Code. This property accepts Visa and Mastercard. For guests' safety, the property includes a fire extinguisher, a security system, and a first aid kit in each accommodation. This property advises that enhanced cleaning and guest safety measures are currently in place. The property is professionally cleaned; disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays. Contactless check-in and contactless check-out are available. This property affirms that it adheres to the cleaning and disinfection practices of Intertek Cristal (3rd party expert - Global).

  • Service animals are allowed
  • Security system
  • Property uses a professional cleaning service
  • Property is cleaned with disinfectant
  • Contactless check-in is available
  • Property confirms they are implementing enhanced cleaning measures
  • No gap period between guests' stays
  • Commonly touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is available
  • Property follows sanitisation practices of Intertek Cristal (3rd party expert - Global)
  • Restricted number of spaces per unit
  • Number of spaces per unit - 1

Fees

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Crib (infant bed) fee: AUD 35.0 per stay
  • Rollaway bed fee: AUD 35.0 per stay

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Rays Resort Southport
  • Rays Resort
  • Rays Southport
  • Rays Resort Apartments Southport, Gold Coast, Australia
  • Rays Resort Apartment
  • Rays Resort Southport
  • Rays Resort Apartment Southport

You should know

  • Registered guests are the only ones allowed to be in guestrooms.
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Frequently asked questions

*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.