A luxury stay in Gold Coast awaits you at The Langham, Gold Coast and Jewel Residences. You'll be 1.3 km (0.8 mi) from Surfers Paradise Beach and 1.6 km (1 mi) from Cavill Avenue. Highlights at this beach hotel include 2 restaurants, 2 bars/lounges, and a full-service spa.
Lobby Bar is the hotel's own bar, serving drinks along with light fare. Enjoy the indoor swimming pool, outdoor swimming pool, 24-hour gym, and sauna. Added amenities include free WiFi in public areas, a conference center, and a coffee shop/cafe. Each morning buffet breakfast is served between 6:30 AM and 10:30 AM. There's also the convenience of valet parking.
This 5-star Surfers Paradise hotel is 1.9 km (1.2 mi) from Gold Coast Convention and Exhibition Centre and 2.3 km (1.4 mi) from The Star Gold Coast.
The Langham, Gold Coast and Jewel Residences ratings based on 47 Verified Reviews
Review Summary
4.7
out of 5
4.5 out of 5.0
Room cleanliness5.0 out of 5.0
Service & staff5.0 out of 5.0
Room comfort0.0 out of 5.0
Hotel condition5.0 out of 5.0
Guest reviews for The Langham, Gold Coast and Jewel Residences
Everyone (19)Couples (19)Family (7)
5 out of 5
Absolutely beautiful the Langham and well worth the experience.
Posted by Jay on 9 Sep. 2023
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Comment from Hotel Management
15 Sep. 2023
by John O'Shea - General Manager
Dear Jay,Thank you for taking the time to provide us with this wonderful feedback of your recent stay with us.We are delighted to learn that you thoroughly enjoyed your stay, and we appreciate your compliments about our fine hotel.Thank you again and we very much look forward to having the pleasure of playing host to you again at The Langham Gold Coast on many future occasions.Yours sincerely,The Langham, Gold Coast
5 out of 5
We had an amazing time
Posted by Vahid on 8 Aug. 2023
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Comment from Hotel Management
9 Aug. 2023
by John O'Shea - General Manager
Dear Vahid,Thank you for taking a moment to provide us with this wonderful 5 out of 5-star review, as an outcome of your recent stay with us. We are delighted to learn that you thoroughly enjoyed the experience, and we look forward to welcoming you back soon.Yours sincerely,The Langham, Gold Coast
5 out of 5
Loved our stay, very modern, has everything you need at the Hotel
Posted by Darren on 1 Aug. 2023
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Comment from Hotel Management
4 Aug. 2023
by John O'Shea - General Manager
Dear Darren,Thank you for this wonderful review score and feedback of your recent stay with us - we very much appreciate it.Yours sincerely,The Langham, Gold Coast
2 out of 5
I don’t understand how this is considered 5 star accomodation. Stayed for a week, wanted to leave early due to expectations not being met but conveniently it wasn’t policy. You would think with the rates the property would have the basics like curtains and toilet paper… but apparently not.
The apartment wasn’t comfortable until the sun went down because of the brightness of having no curtains. The 2 star dump next door had them on ground level so it was pretty poor that at level 33 we didn’t.
Reception females seem to have a disdain for customer service? Check in and check out was uncomfortable with the bad attitude.
Having to request toilet paper and soap was the real kicker though.
Pools were allegedly 28 degrees, not sure if they were using the metric system or not as they were definitely not that warm. Overall the over perfumed, floral theme seems to be an attraction to Chinese tourists and nobody else, so I guess they get people in that way.
Like another reviewer wrote, the outdoor pool is just a wind tunnel between buildings with no privacy from the general public.
Overall I’d recommend either a Meriton or rhapsody resort as this place is far from what they advertise.
If the property isn’t delivering what they promised the guests should be entitled to leave with a refund, but we were forced to stay.
Won’t be recommending to anybody, ever.
Posted by Greg on 30 Jul. 2023
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Comment from Hotel Management
30 Jul. 2023
by John O'Shea - General Manager
Dear Greg,Thank you for taking the time to provide us with this feedback of your recent stay with us.Obviously, we are disappointed to read that you were let down in a number of areas during your stay. Please rest assured that your welcomed constructive feedback has been shared with the relevant departments today, for their review. Naturally with all experiences, we strive to meet the expectations of our guests and we apologies that during your stay, we didn’t reach these. Whilst The Langham, Gold Coast may not be your hotel of choice on future visits to the city, we would always welcome another opportunity of playing host to you again.Yours sincerely,The Langham, Gold Coast
4 out of 5
Posted by Claudine on 26 Jul. 2023
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Comment from Hotel Management
27 Jul. 2023
by John O'Shea - General Manager
Dear Claudine,Thank you for taking a moment to provide us with this fine review score of your recent stay with us. We are pleased to learn that you had an enjoyable experience, and we look forward to welcoming you back soon.Yours sincerely,The Langham, Gold Coast
5 out of 5
Beautiful property with amazing views. Only downfall was having to get Uber to restaurants and shopping. The hotels facilities were a bit expensive. Pools were fantastic and heated. Perfect location with easy access to the magnificent beach.
Posted by Linda on 25 Jul. 2023
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Comment from Hotel Management
26 Jul. 2023
by John O'Shea - General Manager
Dear Linda,Thank you for taking a moment to provide us with this great review and feedback of your recent stay with us. We are pleased to learn that you enjoyed the majority of your stay, and we appreciate your compliments about our beautiful property with its amazing views and beach access.Thank you again and we very much hope to have the opportunity of hosting you again one day.Yours sincerely,The Langham, Gold Coast
5 out of 5
Amazing!
Staff were fabulous and friendly. Room was emaculate! Clean and perfect really. The bathroom soaking bath was awesome!
Amenities were much enjoyed.
I have stayed in many apartments and this by far was THE BEST and cleanest.
Even the bed and pillows were amazing. So soft and comfy like a cloud. Had the best sleep and blockout curtains were good too.
10 out of 5! Its a must 👌 thank you The Langham 👏
Posted by Angela on 22 Jul. 2023
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Comment from Hotel Management
24 Jul. 2023
by John O'Shea - General Manager
Dear Angela,Thank you for taking a moment to review your recent stay with us and we are delighted to learn that you thoroughly enjoyed the experience. We also appreciate your kind words on the attentive service extended to you by our colleagues and of course for your wonderful public endorsement of our fine hotel.It goes without saying that we very much hope to have the pleasure of playing host to you again one day in the not-too-distant future.Yours sincerely,The Langham, Gold Coast
5 out of 5
Posted by Osman on 16 Jul. 2023
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Comment from Hotel Management
7 Aug. 2023
by John O'Shea - General Manager
Dear Osman,Thank you for taking the time to provide us with this wonderful review score of your recent stay with us.We are delighted to learn that you thoroughly enjoyed your stay, and we very much look forward to having the pleasure of playing host to you again many future occasions.Yours sincerely,The Langham, Gold Coast
4 out of 5
Posted by Margaret on 6 Jul. 2023
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Comment from Hotel Management
18 Jul. 2023
by John O'Shea - General Manager
Dear Margaret,Thank you for taking the time to post such a glowing review, following your recent stay here at The Langham, Gold Coast.We are delighted to learn that you thoroughly enjoyed the experience, and we look forward to welcoming you back in the not-too-distant future.Yours sincerely,The Langham, Gold Coast
5 out of 5
If you want luxury this is the place for you. Beautiful rooms and impeccable service.
Posted by Lizzy on 30 Jun. 2023
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Comment from Hotel Management
4 Jul. 2023
by John O'Shea - General Manager
Dear Lizzy,Thank you for your recent stay with us and for taking a moment to provide us with this fabulous review score and feedback. We thank you also for your kind compliments about our wonderful colleagues and will be sure to pass your comments on to the team.Thank you again and we hope to have the opportunity to welcome you back in the not-too-distant future.Yours sincerely,The Langham, Gold Coast
About the The Langham, Gold Coast and Jewel Residences
The Langham, Gold Coast and Jewel Residences offers its guests a full-service spa, an indoor pool, and an outdoor pool. There are 2 restaurants on site, along with a coffee shop/café. You can enjoy a drink at one of the bars, which include 2 bars/lounges and a swim-up bar. Public spaces have free WiFi. A 24-hour fitness center, a sauna, and spa services are also featured at the luxury The Langham, Gold Coast and Jewel Residences. For a fee, parking is available. This 5-star Gold Coast hotel is smoke free.
339 guestrooms or units
49 levels
2 dining venues
2 bars or lounges
Meeting rooms
Cabanas on the beach (surcharge)
Poolside lounge chairs
Charging station for electric cars
Conference center
Breakfast available (surcharge)
Dry cleaning
Front desk (24 hours)
Staff is multilingual
Storage area for luggage
Front-desk safe
Tour and ticket information
Concierge
Wedding services available
Gift shop
Bellhop
Elevator
No smoking on site
Coffee shop
Swim-up bar
Family Friendly Amenities
Number of indoor pools - 1
Number of outdoor pools - 1
Free WiFi
Playground on site
Free cribs/infant beds
Internet
Available in all rooms:
Free WiFi
Available in some public areas:
Free WiFi
Parking
Valet parking (surcharge)
Transport
Metro station: Florida Gardens station (0.6 km / 0.4 mi)
Parking: Valet parking available for a surcharge
Room Amenities
The Langham, Gold Coast and Jewel Residences offers 339 air-conditioned accommodations with safes and complimentary bottled water. Pillowtop beds feature down comforters and premium bedding. A pillow menu is available. 55-inch flat-screen televisions come with premium digital channels and pay movies. Bathrooms include bathrobes, designer toiletries, complimentary toiletries, and hair dryers. Guests can surf the web using the complimentary wireless Internet access. Additionally, rooms include coffee/tea makers and irons/ironing boards.
Pillowtop beds
In-room dining (24 hours)
Flat-screen television
Digital channels
Premium channels
Movies for purchase
Coffee maker
Luxury bedding
Down blanket
Pillow options
Cribs (free)
Hair dryer
Safe
Bathrobes
Designer toiletries
Iron and ironing board
Blackout drapes
Air conditioning
Connecting rooms available
Wardrobe or closet
Toothbrush and toothpaste available
Food & Drink
For a fee, guests can enjoy buffet breakfast daily from 6:30 AM to 10:30 AM.
Akoya - Onsite buffet restaurant.
Lobby Bar - This bar serves light fare only. Open daily.
Tang Court - Onsite fine-dining restaurant. Open daily.
Coral Moon - Onsite bar. Open daily.
26 and Sunny - Onsite café. Open daily.
Late night fare is available from 24-hour room service.
Spa Services
Number of treatment rooms 8
Couples treatment rooms
Massages
Hotel Policies
Check-in
Check-in time starts at 3:00 PM
Minimum check-in age is: 18
Special check-in instructions:
Front desk staff will greet guests on arrival.
Front desk staff will greet guests on arrival.
Check-out
Check-out by 11:00 AM
Payment types
Children and extra beds
Children are welcome.
Rollaway/extra beds are available for AUD 75.0 per night.
Free cribs (infant beds)!
Pet Policy
No pets allowed, but service animals are welcome
Policies
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. This property accepts Visa, Mastercard, American Express, Discover, Diners Club, JCB International, Union Pay, debit cards, and cash. This property reserves the right to pre-authorize the guest's credit card prior to arrival. Onsite parties or group events are strictly prohibited. For guests' safety, the property includes a smoke detector in each accommodation. This property advises that enhanced cleaning measures are currently in place. The property is cleaned and disinfected using an electrostatic sprayer; disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F. This property affirms that it follows the cleaning and disinfection practices of Covid-19 Update (Langham Hotels). This property affirms that it adheres to the cleaning and disinfection practices of COVID-19 Guidelines (WHO).
Service animals are allowed
Service animals are exempt from fees/restrictions
Debit cards
UnionPay
Events/parties not allowed
Staffed front desk
Smoke detector
Credit card pre-authorisation
Property is cleaned with disinfectant
Property follows a brand or regulatory agency's sanitisation guidelines Covid-19 Update (Langham Hotels)
Property confirms they are implementing enhanced cleaning measures
Bed sheets and towels are washed at a temperature of at least 60°C/140°F
Commonly touched surfaces are cleaned with disinfectant
Property is not currently implementing any guest safety measures
Guest accommodation is not sealed after cleaning
Electrostatic spray is used for disinfection
Property follows sanitisation practices of COVID-19 Guidelines (WHO)
Fees
Optional extras
The fees and deposits listed below will be charged at the time of service, check-in, or check-out.
Fee for buffet breakfast: approximately AUD 59 for adults and AUD 29.50 for children
Valet parking fee: AUD 55 per day
Rollaway bed fee: AUD 75.0 per night
Credit card charges are subject to a surcharge of 1.5 percent
This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.
Hotel Names
The Langham Gold Coast Jewel Residences
The Langham, Gold Coast and Jewel Residences Hotel
The Langham, Gold Coast and Jewel Residences Surfers Paradise
You should know
Reservations are needed for spa treatments. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.
Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
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Frequently Asked Questions
The Langham, Gold Coast and Jewel Residences offers free cancellation on select room rates. Check out the cancellation policy for more info.
The Langham, Gold Coast and Jewel Residences uses enhanced cleaning measures. Sanitization practices of COVID-19 Guidelines (WHO) are followed.
Yep, The Langham, Gold Coast and Jewel Residences has valet parking for AUD 55 per day.
Yep, The Langham, Gold Coast and Jewel Residences is a short 16-minute walk from Surfers Paradise Beach. Fun beach activities include swimming.
Yep, Chuan Spa is available for guests. You'll enjoy services like massages.
The Langham, Gold Coast and Jewel Residences has an outdoor pool and an indoor pool. Grab your bathers and lounge poolside while enjoying on a lounger.
The Langham, Gold Coast and Jewel Residences features a full-service spa, an outdoor pool and an indoor pool. All guestrooms come with pillowtop beds, premium bedding and 24-hour room service.
Couples spa treatments and beach cabanas, as well as pillowtop beds in the guestrooms, all help set the scene for a romantic weekend at The Langham, Gold Coast and Jewel Residences.
You bet! With amenities like a playground and an indoor pool, as well as free infant beds in the guestrooms, it's no surprise The Langham, Gold Coast and Jewel Residences is a hit with families.
Yeah, buffet breakfast is offered daily from 6:30 AM to 10:30 AM.
No, The Langham, Gold Coast and Jewel Residences does not offer an airport shuttle service.
Yep, The Langham, Gold Coast and Jewel Residences has 2 restaurants.
Check-in begins at 3:00 PM. Check-out time is 11:00 AM.
No, only service animals are allowed.
*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.
