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4.7 out of 5

"Absolutely beautiful the Langham and well worth the experience. " More

By a verified traveller on Sat 09 Sep 2023

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Hotel Description

A luxury stay in Gold Coast awaits you at The Langham, Gold Coast and Jewel Residences. You'll be 1.3 km (0.8 mi) from Surfers Paradise Beach and 1.6 km (1 mi) from Cavill Avenue. Highlights at this beach hotel include 2 restaurants, 2 bars/lounges, and a full-service spa.

Lobby Bar is the hotel's own bar, serving drinks along with light fare. Enjoy the indoor swimming pool, outdoor swimming pool, 24-hour gym, and sauna. Added amenities include free WiFi in public areas, a conference center, and a coffee shop/cafe. Each morning buffet breakfast is served between 6:30 AM and 10:30 AM. There's also the convenience of valet parking.

This 5-star Surfers Paradise hotel is 1.9 km (1.2 mi) from Gold Coast Convention and Exhibition Centre and 2.3 km (1.4 mi) from The Star Gold Coast.

Superior King Accessible

Bed Count 1 King Bed Maximum Occupancy 2 Max
AU$410* Per night/room 8 Oct. - 9 Oct.

Superior Twin

Bed Count 2 Full Beds Maximum Occupancy 4 Max

Executive Ocean Suite

Bed Count 1 King Bed Maximum Occupancy 2 Max

Two Bedroom Skyline Ocean King Residence

Bed Count 2 King Beds Maximum Occupancy 4 Max

One Bedroom Skyline Hinterland Residence

Bed Count 1 King Bed Maximum Occupancy 2 Max

Deluxe Ocean King

Bed Count 1 King Bed Maximum Occupancy 2 Max

The Langham, Gold Coast and Jewel Residences ratings based on 47 Verified Reviews

Review Summary
4.7 out of 5 4.5 out of 5.0
Room cleanliness 5.0 out of 5.0
Service & staff 5.0 out of 5.0
Room comfort 0.0 out of 5.0
Hotel condition 5.0 out of 5.0

Guest reviews for The Langham, Gold Coast and Jewel Residences

Everyone (19) Couples (19) Family (7)
5 out of 5
Absolutely beautiful the Langham and well worth the experience.

Posted by on 9 Sep. 2023

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Comment from Hotel Management

15 Sep. 2023 by John O'Shea - General Manager

Dear Jay,Thank you for taking the time to provide us with this wonderful feedback of your recent stay with us.We are delighted to learn that you thoroughly enjoyed your stay, and we appreciate your compliments about our fine hotel.Thank you again and we very much look forward to having the pleasure of playing host to you again at The Langham Gold Coast on many future occasions.Yours sincerely,The Langham, Gold Coast

5 out of 5
We had an amazing time

Posted by on 8 Aug. 2023

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Comment from Hotel Management

9 Aug. 2023 by John O'Shea - General Manager

Dear Vahid,Thank you for taking a moment to provide us with this wonderful 5 out of 5-star review, as an outcome of your recent stay with us. We are delighted to learn that you thoroughly enjoyed the experience, and we look forward to welcoming you back soon.Yours sincerely,The Langham, Gold Coast

5 out of 5
Loved our stay, very modern, has everything you need at the Hotel

Posted by on 1 Aug. 2023

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Comment from Hotel Management

4 Aug. 2023 by John O'Shea - General Manager

Dear Darren,Thank you for this wonderful review score and feedback of your recent stay with us - we very much appreciate it.Yours sincerely,The Langham, Gold Coast

2 out of 5
I don’t understand how this is considered 5 star accomodation. Stayed for a week, wanted to leave early due to expectations not being met but conveniently it wasn’t policy. You would think with the rates the property would have the basics like curtains and toilet paper… but apparently not. The apartment wasn’t comfortable until the sun went down because of the brightness of having no curtains. The 2 star dump next door had them on ground level so it was pretty poor that at level 33 we didn’t. Reception females seem to have a disdain for customer service? Check in and check out was uncomfortable with the bad attitude. Having to request toilet paper and soap was the real kicker though. Pools were allegedly 28 degrees, not sure if they were using the metric system or not as they were definitely not that warm. Overall the over perfumed, floral theme seems to be an attraction to Chinese tourists and nobody else, so I guess they get people in that way. Like another reviewer wrote, the outdoor pool is just a wind tunnel between buildings with no privacy from the general public. Overall I’d recommend either a Meriton or rhapsody resort as this place is far from what they advertise. If the property isn’t delivering what they promised the guests should be entitled to leave with a refund, but we were forced to stay. Won’t be recommending to anybody, ever.

Posted by on 30 Jul. 2023

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Comment from Hotel Management

30 Jul. 2023 by John O'Shea - General Manager

Dear Greg,Thank you for taking the time to provide us with this feedback of your recent stay with us.Obviously, we are disappointed to read that you were let down in a number of areas during your stay. Please rest assured that your welcomed constructive feedback has been shared with the relevant departments today, for their review. Naturally with all experiences, we strive to meet the expectations of our guests and we apologies that during your stay, we didn’t reach these. Whilst The Langham, Gold Coast may not be your hotel of choice on future visits to the city, we would always welcome another opportunity of playing host to you again.Yours sincerely,The Langham, Gold Coast

4 out of 5

Posted by on 26 Jul. 2023

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Comment from Hotel Management

27 Jul. 2023 by John O'Shea - General Manager

Dear Claudine,Thank you for taking a moment to provide us with this fine review score of your recent stay with us. We are pleased to learn that you had an enjoyable experience, and we look forward to welcoming you back soon.Yours sincerely,The Langham, Gold Coast

5 out of 5
Beautiful property with amazing views. Only downfall was having to get Uber to restaurants and shopping. The hotels facilities were a bit expensive. Pools were fantastic and heated. Perfect location with easy access to the magnificent beach.

Posted by on 25 Jul. 2023

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Comment from Hotel Management

26 Jul. 2023 by John O'Shea - General Manager

Dear Linda,Thank you for taking a moment to provide us with this great review and feedback of your recent stay with us. We are pleased to learn that you enjoyed the majority of your stay, and we appreciate your compliments about our beautiful property with its amazing views and beach access.Thank you again and we very much hope to have the opportunity of hosting you again one day.Yours sincerely,The Langham, Gold Coast

5 out of 5
Amazing! Staff were fabulous and friendly. Room was emaculate! Clean and perfect really. The bathroom soaking bath was awesome! Amenities were much enjoyed. I have stayed in many apartments and this by far was THE BEST and cleanest. Even the bed and pillows were amazing. So soft and comfy like a cloud. Had the best sleep and blockout curtains were good too. 10 out of 5! Its a must 👌 thank you The Langham 👏

Posted by on 22 Jul. 2023

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Comment from Hotel Management

24 Jul. 2023 by John O'Shea - General Manager

Dear Angela,Thank you for taking a moment to review your recent stay with us and we are delighted to learn that you thoroughly enjoyed the experience. We also appreciate your kind words on the attentive service extended to you by our colleagues and of course for your wonderful public endorsement of our fine hotel.It goes without saying that we very much hope to have the pleasure of playing host to you again one day in the not-too-distant future.Yours sincerely,The Langham, Gold Coast

5 out of 5

Posted by on 16 Jul. 2023

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Comment from Hotel Management

7 Aug. 2023 by John O'Shea - General Manager

Dear Osman,Thank you for taking the time to provide us with this wonderful review score of your recent stay with us.We are delighted to learn that you thoroughly enjoyed your stay, and we very much look forward to having the pleasure of playing host to you again many future occasions.Yours sincerely,The Langham, Gold Coast

4 out of 5

Posted by on 6 Jul. 2023

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Comment from Hotel Management

18 Jul. 2023 by John O'Shea - General Manager

Dear Margaret,Thank you for taking the time to post such a glowing review, following your recent stay here at The Langham, Gold Coast.We are delighted to learn that you thoroughly enjoyed the experience, and we look forward to welcoming you back in the not-too-distant future.Yours sincerely,The Langham, Gold Coast

5 out of 5
If you want luxury this is the place for you. Beautiful rooms and impeccable service.

Posted by on 30 Jun. 2023

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Comment from Hotel Management

4 Jul. 2023 by John O'Shea - General Manager

Dear Lizzy,Thank you for your recent stay with us and for taking a moment to provide us with this fabulous review score and feedback. We thank you also for your kind compliments about our wonderful colleagues and will be sure to pass your comments on to the team.Thank you again and we hope to have the opportunity to welcome you back in the not-too-distant future.Yours sincerely,The Langham, Gold Coast

About the The Langham, Gold Coast and Jewel Residences

Location 38 Old Burleigh Road, Surfers Paradise, Queensland 4217

Property Features

The Langham, Gold Coast and Jewel Residences offers its guests a full-service spa, an indoor pool, and an outdoor pool. There are 2 restaurants on site, along with a coffee shop/café. You can enjoy a drink at one of the bars, which include 2 bars/lounges and a swim-up bar. Public spaces have free WiFi. A 24-hour fitness center, a sauna, and spa services are also featured at the luxury The Langham, Gold Coast and Jewel Residences. For a fee, parking is available. This 5-star Gold Coast hotel is smoke free.

  • 339 guestrooms or units
  • 49 levels
  • 2 dining venues
  • 2 bars or lounges
  • Meeting rooms
  • Cabanas on the beach (surcharge)
  • Poolside lounge chairs
  • Charging station for electric cars
  • Conference center
  • Breakfast available (surcharge)
  • Dry cleaning
  • Front desk (24 hours)
  • Staff is multilingual
  • Storage area for luggage
  • Front-desk safe
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Gift shop
  • Bellhop
  • Elevator
  • No smoking on site
  • Coffee shop
  • Swim-up bar

Family Friendly Amenities

  • Number of indoor pools - 1
  • Number of outdoor pools - 1
  • Free WiFi
  • Playground on site
  • Free cribs/infant beds

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Parking

Valet parking (surcharge)

Transport

  • Metro station: Florida Gardens station (0.6 km / 0.4 mi)
  • Parking: Valet parking available for a surcharge

Room Amenities

The Langham, Gold Coast and Jewel Residences offers 339 air-conditioned accommodations with safes and complimentary bottled water. Pillowtop beds feature down comforters and premium bedding. A pillow menu is available. 55-inch flat-screen televisions come with premium digital channels and pay movies. Bathrooms include bathrobes, designer toiletries, complimentary toiletries, and hair dryers. Guests can surf the web using the complimentary wireless Internet access. Additionally, rooms include coffee/tea makers and irons/ironing boards.

  • Pillowtop beds
  • In-room dining (24 hours)
  • Flat-screen television
  • Digital channels
  • Premium channels
  • Movies for purchase
  • Coffee maker
  • Luxury bedding
  • Down blanket
  • Pillow options
  • Cribs (free)
  • Hair dryer
  • Safe
  • Bathrobes
  • Designer toiletries
  • Iron and ironing board
  • Blackout drapes
  • Air conditioning
  • Connecting rooms available
  • Wardrobe or closet
  • Toothbrush and toothpaste available

Food & Drink

For a fee, guests can enjoy buffet breakfast daily from 6:30 AM to 10:30 AM.

Akoya - Onsite buffet restaurant.

Lobby Bar - This bar serves light fare only. Open daily.

Tang Court - Onsite fine-dining restaurant. Open daily.

Coral Moon - Onsite bar. Open daily.

26 and Sunny - Onsite café. Open daily.

Late night fare is available from 24-hour room service.

Spa Services

  • Number of treatment rooms 8
  • Couples treatment rooms
  • Massages

Hotel Policies

Check-in

  • Check-in time starts at 3:00 PM
  • Minimum check-in age is: 18

Special check-in instructions:

Front desk staff will greet guests on arrival.

Front desk staff will greet guests on arrival.

Check-out

  • Check-out by 11:00 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are available for AUD 75.0 per night.
  • Free cribs (infant beds)!

Pet Policy

  • No pets allowed, but service animals are welcome

Policies

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. This property accepts Visa, Mastercard, American Express, Discover, Diners Club, JCB International, Union Pay, debit cards, and cash. This property reserves the right to pre-authorize the guest's credit card prior to arrival. Onsite parties or group events are strictly prohibited. For guests' safety, the property includes a smoke detector in each accommodation. This property advises that enhanced cleaning measures are currently in place. The property is cleaned and disinfected using an electrostatic sprayer; disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F. This property affirms that it follows the cleaning and disinfection practices of Covid-19 Update (Langham Hotels). This property affirms that it adheres to the cleaning and disinfection practices of COVID-19 Guidelines (WHO).

  • Service animals are allowed
  • Service animals are exempt from fees/restrictions
  • Debit cards
  • UnionPay
  • Events/parties not allowed
  • Staffed front desk
  • Smoke detector
  • Credit card pre-authorisation
  • Property is cleaned with disinfectant
  • Property follows a brand or regulatory agency's sanitisation guidelines Covid-19 Update (Langham Hotels)
  • Property confirms they are implementing enhanced cleaning measures
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Commonly touched surfaces are cleaned with disinfectant
  • Property is not currently implementing any guest safety measures
  • Guest accommodation is not sealed after cleaning
  • Electrostatic spray is used for disinfection
  • Property follows sanitisation practices of COVID-19 Guidelines (WHO)

Fees

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: approximately AUD 59 for adults and AUD 29.50 for children
  • Valet parking fee: AUD 55 per day
  • Rollaway bed fee: AUD 75.0 per night
  • Credit card charges are subject to a surcharge of 1.5 percent

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • The Langham Gold Coast Jewel Residences
  • The Langham, Gold Coast and Jewel Residences Hotel
  • The Langham, Gold Coast and Jewel Residences Surfers Paradise

You should know

  • Reservations are needed for spa treatments. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
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Frequently Asked Questions

*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.