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3.5 out of 5

"The apartment was very comfortable and clean. Had everything needed for your holiday. Bed great. Pool and spa fantastic. Location of unit was good ... " More

By a verified traveller on Sat 09 Jan 2021

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Hotel Description

Santana Resort places you in the center of Gold Coast, within just a 15-minute stroll of popular places like Surfers Paradise Beach and Gold Coast Convention and Exhibition Centre. Highlights at this Art Deco property include an outdoor swimming pool, and in-room kitchens and washers/dryers.

Each apartment is individually decorated and features free WiFi, a balcony, and a sofa bed. In-room dining is easy with a kitchen that comes equipped with a refrigerator, a microwave, and a stovetop. A living room, a TV, and free bottled water are also available. Limited housekeeping is available.

This apartment building offers free WiFi in public areas, a game room, and a garden. Added amenities include a spa tub and laundry facilities. There's also free self parking, along with the convenience of an airport shuttle.

Within a 20-minute walk of this 3.5-star Surfers Paradise property, attractions include SkyPoint Observation Deck and The Oasis.

Premium Room, 1 Bedroom

Bed Count 1 Queen Bed Maximum Occupancy 5 Max

Apartment, 1 Bedroom (2.5 Star)

Bed Count 1 Queen Bed Maximum Occupancy 5 Max

Economy Apartment, 1 Bedroom

Bed Count 1 Queen Bed Maximum Occupancy 5 Max

Standard Apartment, 1 Bedroom

Bed Count 1 Queen Bed Maximum Occupancy 5 Max

Santana Resort ratings based on 51 Verified Reviews

Review Summary
3.5 out of 5 3.5 out of 5.0
Room cleanliness 3.0 out of 5.0
Service & staff 3.5 out of 5.0
Room comfort 3.0 out of 5.0
Hotel condition 3.5 out of 5.0

Guest reviews for Santana Resort

Everyone (32) Couples (11) Family (8)
4 out of 5

Posted by on 15 Mar. 2021

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4 out of 5
The apartment was very comfortable and clean. Had everything needed for your holiday. Bed great. Pool and spa fantastic. Location of unit was good. Close to everything but also in a quite area. Good value for money

Posted by on 9 Jan. 2021

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Comment from Hotel Management

12 Jan. 2021 by Evelyn

Thank you for your comments. I am pleased to know that you enjoyed to stay in our apartment, including comfortable, clean, facilities, bed, pool and spa, and location. We welcome you to visit us again in future. Kind regards

3 out of 5
The owners/managers were lovely but the rooms were in dire need of a refresh and deep clean.

Posted by , from Sydney on 16 Aug. 2020

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4 out of 5
quiet good location nice management good pool area

Posted by on 17 Feb. 2020

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Comment from Hotel Management

17 Feb. 2020 by Evelyn

Thank you for your comments. We welcome you to visit us again in future.

3 out of 5
The location and pool area was great, bathroom is in need of a renovation, smelt like mould and was not cleaned properly.

Posted by on 3 Jan. 2020

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Comment from Hotel Management

10 Jan. 2020 by Evelyn

I appreciate that you like our location and pool area. As you commented, bathroom is in need of a renovation which is under our plan.

5 out of 5
Accessible clean very friendly staff and exactly what I was promised

Posted by on 25 Jan. 2019

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Comment from Hotel Management

30 Jan. 2019 by Evelyn

Thank you for your staying at our resort and your comments. We welcome you to visit us again in future. Kind regards

3 out of 5
I thought cleansing was not good as there was too much of mud smell coming from the resort.

Posted by on 29 Dec. 2018

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Comment from Hotel Management

1 Jan. 2019 by Evelyn

Hi There, Thank you for your comments. We will improve the room ventilation if you let us know which room you stayed. Hope you will visit us again in future to see improvement of room ventilation. Kind regards

5 out of 5

Great holiday location.

Pros: Bed very comfortable
Cons: Mattresses to be vacuumed after guests.
Location: Very close to Surfers and also to Pacific Fair for shopping
. Close to Surfers,hosts very obliging. Great position for business trip or family holiday, as unit has lovely kitchen. Bathroom and laundry facilities are wonderful.

Posted by , from Darling Downs on 30 Aug. 2018

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Comment from Hotel Management

5 Sep. 2018 by Evelyn

Great thanks for your comment. We welcome you to visit us in future.

4 out of 5

Fantastic stay at Santana !

Pros: Great location near Florida Gardens G link tram stop. Easy walk to the beach. Room was spacious inside and out. Pool and spa was good.
Cons: Bathroom had bath/shower combined and may need updating but a minor detail. Great apart from that.
Location: Close to G link tram stop. Parks nearby with Korean War memorial. Quiet location.
I had a wonderful stay at this holiday village. Great self-contained room with kitchen, laundry and outdoor BBQ facilities. G link tram only 300 m away. Would stay there again ! Thank to Everlyn for your hospitality.

Posted by , from Perth on 16 Apr. 2018

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Comment from Hotel Management

25 Apr. 2018 by Evelyn

Dear Rob, We are pleased to know that you enjoyed to stay in our resort. We will consider your suggestion when we renovate bathroom in the apartment in future. We hope you will visit us again in future. Kind regards

3 out of 5

Close to beach and tram

Very dissapointed in the cleanliness of the room. Needs a thorough clean as it was disgusting. Felt like I could not use anything in the kitchen. Did not feel safe on bottom level as permanent residents behind in another complex could see straight through the apartment. Pool area was clean however.

Posted by on 25 Jan. 2018

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Property Features

Santana Resort offers its guests an outdoor pool and a spa tub. A computer station is on site and WiFi is free in public spaces. Tour/ticket assistance, barbecue grills, and an arcade/game room are also featured at Santana Resort. Self parking is free. Smoking is allowed in designated areas at this Art Deco Gold Coast apartment.

  • 1 building
  • 21 guestrooms or units
  • 3 levels
  • Built in 1999
  • Umbrellas for the pool
  • Self-service laundry
  • Express check-in
  • Express check-out
  • Storage area for luggage
  • Tour and ticket information
  • Game room or arcade
  • Pool or billiards table
  • Garden
  • BBQ grill(s)
  • Outdoor picnic space
  • Computer for guest use
  • Smoking in designated areas

Family Friendly Amenities

  • Family property
  • Outdoor pool
  • Number of living rooms
  • Free WiFi
  • Kitchen
  • Laundry facilities
  • Arcade/game room
  • Sofa bed
  • Washer/dryer
  • Full-sized refrigerator/freezer
  • Microwave

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Parking

Free self parking

Transport

  • Airport: Coolangatta Airport (OOL) (28.5 km / 17.7 mi)
  • Metro station: Florida Gardens station (0.2 km / 0.1 mi)
  • Property shuttles: Airport shuttle
  • Parking: Free self parking

Room Amenities

Santana Resort offers 21 air-conditioned accommodations with washers/dryers and complimentary bottled water. Rooms open to balconies. These individually decorated and furnished accommodations have separate living rooms and include sofa beds. Accommodations at this 3.5-star apartment have kitchens with full-sized refrigerators/freezers, stovetops, microwaves, and cookware/dishes/utensils. Bathrooms include shower/tub combinations. This Gold Coast apartment provides complimentary wireless Internet access. Housekeeping is provided on weekdays only.

  • In-room kitchen
  • Washer and dryer
  • Private balcony
  • Living room
  • Pull-out sofa bed
  • Television
  • Refrigerator (full size)
  • Microwave
  • Stove
  • Dishwasher
  • Kitchenware
  • Shower and tub combination
  • Cribs (surcharge)
  • Rollaway beds (surcharge)
  • Housekeeping (weekdays only)
  • Iron and ironing board
  • Air conditioning
  • Ensuite bathroom
  • Unique furnishings
  • Unique decor

Hotel Policies

Check-in

  • Check-in time starts at 2:00 PM
  • Minimum check-in age is: 18
  • Check-in time ends at midnight

Special check-in instructions:

The front desk is open during the following times:

  • Monday - Friday: 8:30 AM - 5:00 PM
  • Saturday - Saturday: 8:30 AM - noon
This property doesn't offer after-hours check-in. To make arrangements for check-in please contact the property at least 72 hours before arrival using the information on the booking confirmation. Guests must contact the property in advance for check-in instructions. Front desk staff will greet guests on arrival.

This property's front desk is open during the following times:

  • Monday - Friday: 8:30 AM - 5:00 PM
  • Saturday - Saturday: 8:30 AM - noon
This property doesn't offer after-hours check-in. To arrange for check-in, guests must contact the property at least 72 hours prior to arrival using the information on the booking confirmation. Guests must contact the property in advance for check-in information. Front desk staff will greet guests on arrival.

Check-out

  • Check-out by 10 AM

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are available for AUD 30.0 per night.
  • Cribs (infant beds) are available for AUD 30.0 per stay.

Pet Policy

  • Pets and service animals are not allowed at Santana Resort

Policies

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

Minimum Spring Break check-in age is 18 years old. For guests' safety, the property includes a fire extinguisher, a smoke detector, and a first aid kit in each accommodation. This property advises that enhanced cleaning and guest safety measures are currently in place. The property is professionally cleaned; disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays. <

  • No lifts
  • Parking height restrictions apply
  • Service animals not allowed
  • Minimum guest age is 18
  • Debit cards not accepted
  • Staffed front desk
  • Property uses a professional cleaning service
  • Property is cleaned with disinfectant
  • Contactless check-in is not available
  • Property confirms they are implementing enhanced cleaning measures
  • No gap period between guests' stays
  • Bed sheets and towels are not washed at a temperature of at least 60°C/140°F
  • Commonly touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is not available
  • Property does not follow sanitisation practices of any association

Fees

Guests will be asked to pay the following charges at the property:

  • Deposit: AUD 200.00 per week

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Late check-out fee: AUD 50 (subject to availability)
  • Air conditioning fee: AUD 10 per night
  • Crib (infant bed) fee: AUD 30.0 per stay
  • Rollaway bed fee: AUD 30.0 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Santana Resort
  • Santana Resort Surfers Paradise
  • Santana Surfers Paradise
  • Santana Resort Apartment
  • Santana Resort Surfers Paradise
  • Santana Resort Apartment Surfers Paradise

You should know

  • Registered guests are the only ones allowed to be in guestrooms.
  • Pets and service animals are not allowed on site.
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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.