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4.2 out of 5

"Great view from the lake-view rooms. Value for money and definitely recommended. They expect guests to clean up dishes when they leave, which is no p ... " More

By a verified traveller on Sat 17 Apr 2021

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Hotel Description

A family-friendly stay in Gold Coast awaits you at Bay of Palms. You'll be 0.5 km (0.3 mi) from The Pines Elanora and 2.6 km (1.6 mi) from Currumbin Wildlife Sanctuary. Highlights at this aparthotel include an outdoor swimming pool, and in-room kitchenettes and free WiFi.

Each apartment features a flat-screen TV, a coffee/tea maker, and a ceiling fan. In-room dining is convenient with amenities like a kitchenette and room service. A refrigerator, an iron/ironing board, and a phone are also available. Weekly housekeeping is available.

For a drink, you can stop by the aparthotel's own lounge bar. Enjoy the waterslide along with access to kayaking and rowing/canoeing. Other amenities include free WiFi in public areas and laundry facilities. There's also the convenience of free self parking.

Places within a 15-minute drive of this 3.5-star Elanora aparthotel include Currumbin Beach and Kirra Beach.

Deluxe Lakefront 2 bedroom

Bed Count 2 Queen Beds Maximum Occupancy 8 Max

Standard 1 bedroom

Bed Count 1 Queen Bed Maximum Occupancy 4 Max

Deluxe Lakefront Studio

Bed Count 1 Queen Bed Maximum Occupancy 4 Max

Standard Lakefront Studio

Bed Count 1 Queen Bed Maximum Occupancy 4 Max

Deluxe Studio

Bed Count 1 Queen Bed Maximum Occupancy 4 Max

Standard Room, 2 Bedrooms

Bed Count 2 Queen Beds Maximum Occupancy 8 Max

Bay of Palms ratings based on 177 Verified Reviews

Review Summary
4.2 out of 5 4.0 out of 5.0
Room cleanliness 4.0 out of 5.0
Service & staff 4.5 out of 5.0
Room comfort 4.0 out of 5.0
Hotel condition 4.0 out of 5.0

Guest reviews for Bay of Palms

Everyone (120) Couples (24) Students (1) Family (35)
5 out of 5

Posted by on 17 Apr. 2021

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5 out of 5
Great view from the lake-view rooms. Value for money and definitely recommended. They expect guests to clean up dishes when they leave, which is no problem. Can you trust the last guests to do this properly though?

Posted by on 17 Apr. 2021

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5 out of 5
It was a great location, next to shops. The spa was awesome. We had a newly renovated room

Posted by on 12 Apr. 2021

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3 out of 5
It was cheap and we got what we paid for. For a place that was non-smoking it sure smelled like cigarettes everywhere.

Posted by on 6 Mar. 2021

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4 out of 5
Nice little unit, great for what you pay for but definitely needs a bit of maintenance. The lake view with the black swans was amazing!

Posted by on 13 Feb. 2021

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5 out of 5
Excellent service, great room with a lakeside view, easy to find, had everything we needed amenities, bedding, furniture & kitchenwise Will definitely stay again

Posted by on 3 Feb. 2021

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Comment from Hotel Management

4 Feb. 2021 by Reception

Thank you Ben! We are very happy you enjoyed your stay with us and the lovely lakeside view! We hope to see you again very soon!

5 out of 5
No it’s not the property was quiet and comfortable

Posted by , from Toowoomba on 14 Jan. 2021

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Comment from Hotel Management

15 Jan. 2021 by Reception

Thank you James, we are very happy you enjoyed your stay with us.

5 out of 5
We enjoyed our stay very much. We loved the pool!!! At night it sparkled!!

Posted by on 24 Dec. 2020

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Comment from Hotel Management

13 Jan. 2021 by Reception

Thank you for your review! We are very happy that you enjoyed your stay, especially the beautiful swimming pool and spa. We hope to see you again very soon!

4 out of 5
The property was nice and clean. Our unit was comfortable. Nice and quiet location. We would go back again.

Posted by , from Brisbane on 26 Oct. 2020

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Comment from Hotel Management

27 Oct. 2020 by Donna

Thank you Sue for reviewing Bay of Palms Resort! We are very happy you enjoyed your stay with us, we hope to see you again very soon!

5 out of 5
Location and my room was great being so near to the water was sublime. No bad points to the venue or room condition.....the play room is fun...and bbq . ...pool and spa well kept and presented nice. So happy all round really.

Posted by , from Sunshine coast qld on 20 Sep. 2020

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Comment from Hotel Management

21 Sep. 2020 by Donna Baker

Thank you for your lovely reivew Mark! We are very happy you enjoyed your stay with us, and hope to see you again very soon!

Property Features

Bay of Palms offers its guests a waterslide and an outdoor pool. A computer station is on site and WiFi is free in public spaces. You can enjoy a drink at the bar/lounge. Tour/ticket assistance, barbecue grills, and an arcade/game room are also featured at the family-friendly Bay of Palms. Self parking is free. This 3.5-star Gold Coast aparthotel is smoke free.

  • 44 guestrooms or units
  • 2 levels
  • Bar or lounge
  • Self-service laundry
  • Front desk (limited hours)
  • Express check-out
  • Storage area for luggage
  • Tour and ticket information
  • Game room or arcade
  • Pool or billiards table
  • Garden
  • BBQ grill(s)
  • Computer for guest use
  • Television in lobby
  • No smoking on site

Family Friendly Amenities

  • Family property
  • Outdoor pool
  • Waterslide
  • Free WiFi
  • Kitchenette
  • Laundry facilities
  • Arcade/game room
  • Refrigerator
  • Free cribs/infant beds

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Parking

Free self parking

Transport

  • Airport: Coolangatta Airport (OOL) (7.8 km / 4.8 mi)
  • Parking: Free self parking

Room Amenities

Bay of Palms offers 44 air-conditioned accommodations, which are accessible via exterior corridors and feature coffee/tea makers and irons/ironing boards. Accommodations at this 3.5-star aparthotel have kitchenettes with refrigerators and cookware/dishes/utensils. Rooms have partially open bathrooms. Bathrooms include showers. This Gold Coast aparthotel provides complimentary wireless Internet access. Flat-screen televisions are featured in guestrooms. Additionally, rooms include ceiling fans and blackout drapes/curtains. Housekeeping is provided weekly.

  • Bathrooms are partially open
  • In-room kitchenette
  • In-room dining
  • Flat-screen television
  • Refrigerator
  • Coffee maker
  • Kitchenware
  • Shower
  • Cribs (free)
  • Rollaway beds (surcharge)
  • Housekeeping (weekly)
  • Telephone
  • Iron and ironing board
  • Blackout drapes
  • Exterior corridor access
  • Air conditioning
  • Ceiling fan

Food & Drink

Room service is available.

Hotel Policies

Check-in

  • Check-in time starts at 2 PM
  • Minimum check-in age is: 18
  • Check-in time ends at 5 PM

Special check-in instructions:

The front desk is open daily from 8:30 AM - 5 PM. To make arrangements for check-in please contact the property at least 48 hours before arrival using the information on the booking confirmation. If you are planning to arrive after 5 PM please contact the property in advance using the information on the booking confirmation. Guests must contact the property in advance for check-in instructions. Front desk staff will greet guests on arrival. For more details, please contact the property using the information on the booking confirmation.

The front desk at this property is open daily from 8:30 AM - 5 PM.
To arrange for check-in, guests must contact the property at least 48 hours prior to arrival using the information on the booking confirmation. Guests arriving after 5 PM must make advance arrangements by contacting the property using the information on the booking confirmation. Guests must contact the property in advance for check-in information. Front desk staff will greet guests on arrival. For more details, please contact the property using the information on the booking confirmation.

Check-out

  • Check-out by 10 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are available for AUD 30 per night.
  • Free cribs (infant beds)!

Pet Policy

  • No pets allowed, but service animals are welcome

Policies

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property accepts credit cards. Cash is not accepted. This property reserves the right to pre-authorize the guest's credit card prior to arrival. For guests' safety, the property includes a smoke detector and window guards in each accommodation. This property advises that enhanced cleaning and guest safety measures are currently in place. The property is professionally cleaned; disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F. Contactless check-out is available.

  • No lifts
  • Service animals are allowed
  • Service animals are exempt from fees/restrictions
  • Debit cards not accepted
  • Staffed front desk
  • Credit card pre-authorisation
  • Property uses a professional cleaning service
  • Property is cleaned with disinfectant
  • Contactless check-in is not available
  • Property confirms they are implementing enhanced cleaning measures
  • No gap period between guests' stays
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Commonly touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is available
  • Property does not follow sanitisation practices of any association

Fees

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Late check-out fee: AUD 50.00 (subject to availability)
  • Rollaway bed fee: AUD 30 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Bay Palms Apartment Elanora
  • Bay Palms Elanora
  • Bay Of Palms Resort Gold Coast/Elanora
  • Bay Of Palms Hotel
  • Bay of Palms Elanora
  • Bay of Palms Aparthotel
  • Bay of Palms Aparthotel Elanora

You should know

  • Pool access available from 7:00 AM to 9:00 PM.
  • Registered guests are the only ones allowed to be in guestrooms.
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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.