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4.2 out of 5

"Really nice stay for a family " More

By a verified traveller on Mon 04 Sep 2023

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Hotel Description

A family-friendly stay in Gold Coast awaits you at Bay of Palms. You'll be steps from The Pines Elanora and 2.7 km (1.7 mi) from Currumbin Wildlife Sanctuary. Highlights at this aparthotel include an outdoor swimming pool, and in-room kitchenettes and free WiFi.

Each apartment is individually decorated and features a flat-screen TV, a coffee/tea maker, and a ceiling fan. In-room dining is convenient with amenities like a kitchenette and room service. A refrigerator, an iron/ironing board, and a wardrobe or closet are also available. Weekly housekeeping is available.

For a drink, you can stop by the aparthotel's own lounge bar. Enjoy the waterslide and pool loungers as well as access to kayaking and rowing/canoeing. Other amenities include free WiFi in public areas and laundry facilities. There's also the convenience of free self parking.

Places within a 15-minute drive of this 3.5-star Elanora aparthotel include Currumbin Beach and Robina Town Centre.

Standard 1 bedroom

Bed Count 1 Queen Bed Maximum Occupancy 4 Max

Deluxe Lakefront Studio

Bed Count 1 Queen Bed Maximum Occupancy 4 Max

Standard Lakefront Studio

Bed Count 1 Queen Bed Maximum Occupancy 4 Max

Deluxe Studio

Bed Count 1 Queen Bed Maximum Occupancy 4 Max

Standard Room, 2 Bedrooms

Bed Count 2 Queen Beds Maximum Occupancy 8 Max

Basic Studio

Bed Count 1 Queen Bed Maximum Occupancy 4 Max

Bay of Palms ratings based on 225 Verified Reviews

Review Summary
4.2 out of 5 4.0 out of 5.0
Room cleanliness 4.0 out of 5.0
Service & staff 4.5 out of 5.0
Room comfort 4.0 out of 5.0
Hotel condition 4.0 out of 5.0

Guest reviews for Bay of Palms

Everyone (140) Couples (38) Students (1) Family (46)
5 out of 5
Really nice stay for a family

Posted by on 4 Sep. 2023

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5 out of 5
Very convenient

Posted by on 1 Sep. 2023

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3 out of 5
The web sight said they have office hours until 5. Their office hours close at 4:00 . If you ring after 4 no one answers and you get put through to an after hours service . We rang many time and hung on for ages but got no answer. . We knew we would be late ; unable to contact the resort or the after hours service we arrived to find we had to ring the same after hours service we had been ringing for an hour. Very frustrating. We tried to contact wotiff for help but only got an automated service . We eventually after an hour and a half got through to the after hours searvice

Posted by on 23 Aug. 2023

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3 out of 5
Nice and quiet. Good proximity to shops. Nice pool area and easy parking. Friendly staff. Property in need of some maintenance but was clean. Good option for a budget conscious family.

Posted by on 21 Aug. 2023

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4 out of 5

Posted by on 13 Aug. 2023

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3 out of 5
A great location but absolutely no soundproofing between rooms so can be very noisy. Excellent staff and service

Posted by on 3 Jul. 2023

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5 out of 5
Lovely quiet surroundings in tropical gardens. Close to shopping centre etc. Only negative was that some lights in kitchen weren't working making it difficult to see. (Unit 27A).

Posted by on 11 Jun. 2023

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5 out of 5
Beautiful lake view and very quiet

Posted by on 29 May 2023

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4 out of 5

Posted by on 22 May 2023

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5 out of 5
Value for money

Posted by on 18 May 2023

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Property Features

Bay of Palms offers its guests a waterslide and an outdoor pool. A computer station is on site and WiFi is free in public spaces. You can enjoy a drink at the bar/lounge. Tour/ticket assistance, barbecue grills, and a vending machine are also featured at the family-friendly Bay of Palms. Self parking is free. This 3.5-star Gold Coast aparthotel is smoke free.

  • 44 guestrooms or units
  • 2 levels
  • Poolside lounge chairs
  • Self-service laundry
  • Front desk (limited hours)
  • Express check-out
  • Storage area for luggage
  • Tour and ticket information
  • Game room or arcade
  • Pool or billiards table
  • Garden
  • BBQ grill(s)
  • Computer for guest use
  • Television in lobby
  • No smoking on site
  • Bar or lounge

Family Friendly Amenities

  • Number of outdoor pools - 1
  • Waterslide
  • Free WiFi
  • Kitchenette
  • Laundry facilities
  • Arcade/game room
  • Refrigerator

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Parking

Free self parking

Transport

  • Parking: Free self parking

Room Amenities

Bay of Palms offers 44 air-conditioned accommodations, which are accessible via exterior corridors and feature coffee/tea makers and irons/ironing boards. Each accommodation is individually furnished and decorated. Accommodations at this 3.5-star aparthotel have kitchenettes with refrigerators and cookware/dishes/utensils. Bathrooms include showers. This Gold Coast aparthotel provides complimentary wireless Internet access. Flat-screen televisions are featured in guestrooms. Additionally, rooms include ceiling fans and blackout drapes/curtains. Housekeeping is provided weekly.

  • In-room kitchenette
  • In-room dining
  • Flat-screen television
  • Refrigerator
  • Coffee maker
  • Kitchenware
  • Shower
  • Housekeeping (weekly)
  • Telephone
  • Iron and ironing board
  • Blackout drapes
  • Exterior corridor access
  • Air conditioning
  • Ceiling fan
  • Unique furnishings
  • Unique decor
  • Wardrobe or closet

Food & Drink

Room service is available.

Hotel Policies

Check-in

  • Check-in time starts at 2 PM
  • Minimum check-in age is: 18
  • Check-in time ends at 5 PM

Special check-in instructions:

The front desk is open daily from 8:30 AM - 5 PM. To make arrangements for check-in please contact the property at least 48 hours before arrival using the information on the booking confirmation. If you are planning to arrive after 5 PM please contact the property in advance using the information on the booking confirmation. Guests must contact the property in advance for check-in instructions. Front desk staff will greet guests on arrival. For more details, please contact the property using the information on the booking confirmation.

The front desk at this property is open daily from 8:30 AM - 5 PM.
To arrange for check-in, guests must contact the property at least 48 hours prior to arrival using the information on the booking confirmation. Guests arriving after 5 PM must make advance arrangements by contacting the property using the information on the booking confirmation. Guests must contact the property in advance for check-in information. Front desk staff will greet guests on arrival. For more details, please contact the property using the information on the booking confirmation.

Check-out

  • Check-out by 10 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are available for AUD 30.0 per day.

Pet Policy

  • No pets allowed, but service animals are welcome

Policies

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. This property accepts Visa, Mastercard, debit cards, and cash. This property reserves the right to pre-authorize the guest's credit card prior to arrival. For guests' safety, the property includes a smoke detector and window guards in each accommodation. This property advises that enhanced cleaning and guest safety measures are currently in place. The property is professionally cleaned; disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F. Social distancing measures are in place. Contactless check-out is available.

  • No lifts
  • Service animals are allowed
  • Service animals are exempt from fees/restrictions
  • Debit cards
  • Staffed front desk
  • Smoke detector
  • Credit card pre-authorisation
  • Property uses a professional cleaning service
  • Property is cleaned with disinfectant
  • Social distancing measures are in place
  • Contactless check-in is not available
  • Property confirms they are implementing enhanced cleaning measures
  • No gap period between guests' stays
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Commonly touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is available
  • Property does not follow sanitisation practices of any association

Fees

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Late check-out fee: AUD 50.00 (subject to availability)
  • Rollaway bed fee: AUD 30.0 per day

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Bay Palms Apartment Elanora
  • Bay Palms Elanora
  • Bay Of Palms Resort Gold Coast/Elanora
  • Bay Of Palms Hotel
  • Bay of Palms Elanora
  • Bay of Palms Aparthotel
  • Bay of Palms Aparthotel Elanora

You should know

  • Pool access available from 7:00 AM to 9:00 PM.
  • Registered guests are the only ones allowed to be in guestrooms.
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Frequently Asked Questions

*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.