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4.3 out of 5

"Great room layout, easy access to all Frankston downtown amenities. " More

By a verified traveller on Sat 04 Jul 2020

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Studio

Bed Count 1 King Bed Maximum Occupancy 3 Max
AU$161* Per night/room 16 Aug. - 17 Aug.

Executive Studio

Bed Count 1 King Bed Maximum Occupancy 3 Max

Two Bedroom Apartment

Bed Count 1 Queen Bed Maximum Occupancy 5 Max

One Bedroom Apartment

Bed Count 1 King Bed Maximum Occupancy 3 Max

Two Bedroom Executive Apartment

Bed Count 2 King Beds Maximum Occupancy 8 Max

Hotel Description

Quest Frankston on the Bay puts you in the center of Melbourne, 0.5 km (0.3 mi) from Frankston Arts Centre and 13.2 km (8.2 mi) from Mornington Park. Highlights at this aparthotel include a restaurant, and in-room kitchens and free Internet.

You can enjoy an LCD TV with cable channels, and each apartment features an iPod dock, WiFi, and in-room childcare. In-room dining is easy with a kitchen that comes equipped with a refrigerator, a microwave, and a stovetop. Nice touches to enhance your stay include designer toiletries and premium bedding. A coffee/tea maker, a safe, and a hair dryer are also available. Limited housekeeping is available.

This business-friendly aparthotel offers free WiFi in public areas, a fitness center, and has a business center. Additionally, you'll find a conference center and laundry facilities. There's also self parking, along with the convenience of an airport shuttle.

Sights within a 20-minute drive of this 4-star Frankston aparthotel include Mornington Racecourse and Barmah Park Wines.

Quest Frankston on the Bay ratings based on 311 Verified Reviews

Review Summary
4.3 out of 5 4.5 out of 5.0
Room cleanliness 4.5 out of 5.0
Service & staff 4.0 out of 5.0
Room comfort 4.0 out of 5.0
Hotel condition 4.5 out of 5.0

Guest reviews for Quest Frankston on the Bay

Everyone (180) Couples (93) Business (1) Family (33)
4 out of 5
Great room layout, easy access to all Frankston downtown amenities.

Posted by on 4 Jul. 2020

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Comment from Hotel Management

15 Jul. 2020 by QFOTB

Dear Traveler, Thank you for your wonderful feedback, it is greatly appreciated and we are delighted that you enjoyed your recent stay with us. We hope to welcome you back to Quest Frankston on the Bay again in the near future! Kind Regards, Melissa Dunmall Front Office Team Leader

2 out of 5
Cleanliness was pathetic. No parking Was so hassle with parking options

Posted by , from Kalkallo on 9 Mar. 2020

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Comment from Hotel Management

9 Mar. 2020 by QFOTB

Dear Tom, I would like to thank you for taking the time to review your recent stay with us at Quest Frankston on the Bay. We appreciate all forms feedback to better evaluate and improve our services and procedures. I would like to apologize for your negative experience you had from your recent stay with us and will be investigating the matter of cleanliness to better improve to the high standards we strive for at Quest Frankston on the Bay. I hope that in spite of your recent experience that you let us make up for our short comings and return to stay again in the near future. Please feel free to contact me should you have any further feedback or queries. Kind Regards, Melissa Dunmall Front Office Team Leader

5 out of 5
The helpful front desk staff, tidy room and comfortable bed

Posted by on 26 Feb. 2020

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Comment from Hotel Management

26 Feb. 2020 by Dani

Dear Traveler, Thank you for giving us a perfect rating and for recommending our hotel to other travelers. We're delighted that you enjoyed your recent stay with us. We would be more than happy to welcome you back to Quest Frankston on the Bay in the near future! Kind Regards, Daneice Deacon Guest Service Agent

5 out of 5
Great location, very spacious modern rooms and staff very helpful and friendly. Secure car parking at rear, however at a cost of $20 per night.

Posted by , from Port Macquarie on 9 Feb. 2020

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Comment from Hotel Management

11 Feb. 2020 by Daneice

Dear Mal , Thank you for your wonderful feedback, it is greatly appreciated and we are delighted that you enjoyed your recent stay with us. We hope to welcome you back to Quest Frankston on the Bay again in the near future! Kind Regards, Daneice Deacon Guest Service Agent

3 out of 5
The property was clean. We were disturbed by the neighbors shouting, trying to open the front door.

Posted by on 31 Jan. 2020

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Comment from Hotel Management

6 Mar. 2020 by QFOTB

Dear Connie, Thank you for taking the time to review your recent stay with us. I would like to apologise for being disturb by your neighbours and will be sure to look into this matter further to ensure it does not happen again. I hope that in spite of this, you let us make up for the shortcomings. Kind Regards, Melissa Dunmall Front Office Team Leader

5 out of 5
Great location and good value for money, quick check in and out

Posted by on 19 Jan. 2020

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Comment from Hotel Management

24 Jan. 2020 by QFOTB

Dear Anonymous, Thank you for your wonderful feedback, it is greatly appreciated and we are delighted that you enjoyed your recent stay with us. We hope to welcome you back to Quest Frankston on the Bay again in the near future! Kind Regards, Melissa Dunmall Front Office Team Leader

4 out of 5

Posted by on 8 Jan. 2020

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Comment from Hotel Management

10 Jan. 2020 by QFOTB

Dear Traveler, Thank you for your wonderful feedback, it is greatly appreciated and we are delighted that you enjoyed your recent stay with us. We hope to welcome you back to Quest Frankston on the Bay again in the near future! Kind Regards, Melissa Dunmall Front Office Team Leader

4 out of 5
Handy location. Fair value for money. Access a bit tricky.

Posted by on 7 Jan. 2020

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Comment from Hotel Management

10 Jan. 2020 by QFOTB

Dear Traveler, Thank you for your wonderful feedback, it is greatly appreciated and we are delighted that you enjoyed your recent stay with us. It can be difficult if you have a car to access the hotel as our Car Park is located at the back of the building We hope to welcome you back to Quest Frankston on the Bay again in the near future! Kind Regards, Melissa Dunmall Front Office Team Leader

4 out of 5
The staff were very friendly and helpful. An added plus that parking was available on a daily/weekly rate.

Posted by on 3 Jan. 2020

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Comment from Hotel Management

5 Jan. 2020 by QFOTB

Dear Traveler, Thank you for your wonderful feedback, it is greatly appreciated and we are delighted that you enjoyed your recent stay with us. It is wonderful to hear when guests can enjoy all of our facilities! We hope to welcome you back to Quest Frankston on the Bay again in the near future! Kind Regards, Melissa Dunmall Front Office Team Leader

5 out of 5
Liked it all. Clean bed was amazingly comfortable. Reception staff professional from start of booking to leaving

Posted by , from Tasmania on 20 Dec. 2019

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Comment from Hotel Management

5 Jan. 2020 by QFOTB

Dear Barb, Thank you for your wonderful feedback, it is greatly appreciated and we are delighted that you enjoyed your recent stay with us. I'll be sure to pass on your wonderful feedback to our staff. We hope to welcome you back to Quest Frankston on the Bay again in the near future! Kind Regards, Melissa Dunmall Front Office Team Leader

About the Quest Frankston on the Bay

Location 435 Nepean Highway, Frankston, VIC 3199

Property Features

There's a restaurant on site. Public spaces have free WiFi. You'll find a business center on site. Event space at this aparthotel measures 1076 square feet (100 square meters) and includes a conference center. An airport shuttle at scheduled times is available for a fee. A fitness center, a terrace, and tour/ticket assistance are also featured at the business-friendly Quest Frankston on the Bay. Limited parking is available for a fee and is offered on a first-come, first-served basis. This 4-star Melbourne aparthotel is smoke free.

  • 82 guestrooms or units
  • 4 levels
  • 1076 sq ft of conference space
  • 100 sq m of conference space
  • Dining venue
  • Conference center
  • Business facilities
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-in
  • Express check-out
  • Storage area for luggage
  • Front-desk safe
  • Tour and ticket information
  • Grocery service (free)
  • Terrace
  • BBQ grill(s)
  • Newspapers in lobby (free)
  • Elevator
  • No smoking on site

Family Friendly Amenities

  • Family property
  • Free WiFi
  • Kitchen
  • Laundry facilities
  • In-room childcare (surcharge)
  • Full-sized refrigerator/freezer
  • Microwave

Internet

Available in all rooms: WiFi (surcharge) , Free wired Internet

Available in some public areas: Free WiFi

Parking

Self parking (surcharge) , Parking (limited spaces)

Transport

  • Airport: Tullamarine Airport (MEL) (69 km / 42.9 mi)
  • Train station: Melbourne Leawarra Station (3.5 km / 2.2 mi)
  • Metro station: Frankston Station (0.5 km / 0.3 mi)
  • Property shuttles: Airport shuttle
  • Parking: Self parking available for a surcharge

Room Amenities

Quest Frankston on the Bay offers 82 air-conditioned accommodations with iPod docking stations and safes. Beds feature premium bedding. 42-inch LCD televisions come with cable channels. Accommodations at this 4-star aparthotel have kitchens with full-sized refrigerators/freezers, stovetops, microwaves, and cookware/dishes/utensils. Bathrooms include showers, designer toiletries, complimentary toiletries, and hair dryers. This Melbourne aparthotel provides complimentary wired Internet access. Business-friendly amenities include desks and phones. Additionally, rooms include coffee/tea makers and irons/ironing boards. Housekeeping is provided on weekdays only.

  • In-room kitchen
  • IPod dock
  • LCD television
  • Cable channels
  • Refrigerator (full size)
  • Microwave
  • Stove
  • Dishwasher
  • Coffee maker
  • Kitchenware
  • Luxury bedding
  • Shower
  • Cribs (surcharge)
  • Housekeeping (weekdays only)
  • Childcare in room (surcharge)
  • Hair dryer
  • Safe
  • Designer toiletries
  • Telephone
  • Iron and ironing board
  • Desk
  • Blackout drapes
  • Air conditioning
  • Ensuite bathroom
  • Connecting rooms available

Food & Drink

Quest Frankston on the Bay has a restaurant on site.

Nearby Activities

Recreational amenities at the aparthotel include a fitness center.

Hotel Policies

Check-in

  • Check-in time ends at midnight
  • Minimum check-in age is: 18

Special check-in instructions:

Front desk staff will greet guests on arrival. For more details, please contact the property using the information on the booking confirmation.

Airport shuttle service is available at scheduled times from 4:30 AM to 7:30 PM. Fees may apply. Contact the property in advance to get details.

Front desk staff will greet guests on arrival. For more details, please contact the property using the information on the booking confirmation.

Airport transportation is offered at scheduled times from 4:30 AM to 7:30 PM. Fees may apply. For details, please contact the property in advance.

Check-out

  • Check-out by 10 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are available for AUD 40.0 per night.
  • Cribs (infant beds) are available for AUD 5.0 per night.

Pet Policy

  • No pets allowed, but service animals are welcome

Policies

Free WiFi is limited to 200 MB per guestroom, per day. A surcharge applies for additional usage.

Charges for extra guests may apply and vary according to property policy.

A credit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges. The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation. This property advises that enhanced cleaning and guest safety measures are currently in place.The property is professionally cleaned; disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays.Contactless check-out is available.Each guestroom is kept vacant for a minimum of 48 hours between bookings.

  • Property is cleaned with disinfectant
  • Service animals are allowed
  • Service animals are exempt from fees/restrictions
  • Debit cards not accepted
  • Staffed front desk
  • Property confirms they are implementing enhanced cleaning measures
  • Parking height restrictions apply
  • Commonly touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Gap period enforced between guests' stays 48 hours
  • Property uses a professional cleaning service
  • Contactless check-out is available

Fees

Guests will be asked to pay the following charges at the property:

  • Deposit: AUD 200 per stay

We've listed all charges provided to us by the property, but they may vary based on length of stay or the room booked.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for in-room wireless Internet: AUD 0.00 per night (rates may vary)
  • Airport shuttle fee: AUD 38 per person (one-way)
  • Airport shuttle fee per child: AUD 0 (one-way), (up to 16 years old)
  • Self parking fee: AUD 20 per day (in/out privileges)
  • Crib (infant bed) fee: AUD 5.0 per night
  • Rollaway bed fee: AUD 40.0 per night
  • Credit card charges are subject to a surcharge of 1.5 percent

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Quest Frankston on the Bay Frankston
  • Quest Aparthotel Frankston Bay
  • Quest Frankston Bay
  • Quest Frankston Bay Aparthotel
  • Quest Frankston on the Bay Aparthotel
  • Quest Frankston on the Bay Aparthotel Frankston

You should know

  • Please note that this property can refuse certain bookings for the purpose of group events or parties, which include pre-wedding stag/bachelor and hen/bachelorette parties.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.