Hotels with Room Service in Quintana Roo

We booked a room with ocean view, they gave us a corner room with partial/obstructed view. Front desk manager told us we had to book a "beach front" room to have a full view. That argument with front desk manager took 2 days back and forth, and ruined my experience. This was not clarified in the Travelocity web site. I just paid extra to get a room with ocean view, and the hotel didn't do his part. Also, Pools were smaller than what i,ve seen in other hotels. The hotel says "all inclusive" but you have to pay for room delivery service, and pool-side cabanas ($65/day). The beach have sea weeds so you can't swim (early June) In Travelocity.com, it was noted as having 10 restaurants. There are only 6. When i asked front desk for the number of restaurants, they noted it as wrong information. Beside those, other thing were good. Staff were super nice. Food quality, except for the Mexican restaurant and taco booth, were excellent. Restaurants are easily accessible without early booking. Public area/rest rooms were very clean. Perfect A/C. Thumbs up for the hard working personnel.

Room could’ve been renovated but other than that, great time. Only advice, talk to everyone!

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