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Hotel Riu Palace Kukulkan - Adults Only - All Inclusive

Adults-only beachfront hotel with 4 outdoor pools

Where to?

Dates

June 2025

July 2025

4 outdoor pools, pool umbrellas, pool loungers

55-inch flat-screen TV with satellite channels, TV

Overview
Rooms
Location
Policies

Wonderful

Popular amenities

Explore the area

Boulevard Kukulcan km 12, Zona Hotelera, Cancun, QROO, 77500

Marlin Beach
‪5 min walk‬
Cancun Interactive Aquarium
‪5 min walk‬
La Isla Shopping Mall
‪6 min walk‬
Cancun, Quintana Roo (CUN-Cancun Intl.)
‪24 min drive‬

Room options

Junior Suite Ocean View Elite Club (M)

Highlights

Balcony

Air conditioning

Club Lounge

Flat-screen TV

Separate bedroom

Ceiling fan

Blackout curtains

Eco-friendly toiletries

40 sq m
Sleeps 3
1 King Bed OR 2 Double Beds

Junior Suite (E)

Highlights

Balcony

Air conditioning

Flat-screen TV

Separate bedroom

Ceiling fan

Blackout curtains

Eco-friendly toiletries

Hairdryer

40 sq m
Sleeps 3
2 Double Beds OR 1 King Bed

Junior Suite, Ocean View (B2C-US)

Highlights

Balcony

Air conditioning

Flat-screen TV

Separate bedroom

Ceiling fan

Blackout curtains

Eco-friendly toiletries

Hairdryer

Sleeps 3
2 Double Beds OR 1 King Bed

Junior Suite, Partial Ocean View (E)

Highlights

Balcony

Air conditioning

Flat-screen TV

Separate bedroom

Ceiling fan

Blackout curtains

Eco-friendly toiletries

Hairdryer

40 sq m
Sleeps 3
2 Double Beds OR 1 King Bed

Junior Suite, Ocean View (Elite Club | E)

Highlights

Balcony

Air conditioning

Club Lounge

Flat-screen TV

Separate bedroom

Ceiling fan

Blackout curtains

Eco-friendly toiletries

39 sq m
Sleeps 3
2 Double Beds OR 1 King Bed

Junior Suite, Ocean View (E)

Highlights

Balcony

Air conditioning

Flat-screen TV

Separate bedroom

Ceiling fan

Blackout curtains

Eco-friendly toiletries

Hairdryer

40 sq m
Sleeps 3
2 Double Beds OR 1 King Bed

Suite, Ocean View (Elite Club | E)

Highlights

Balcony

Air conditioning

Club Lounge

Flat-screen TV

Ceiling fan

Separate bedroom

Blackout curtains

Eco-friendly toiletries

59 sq m
Sleeps 2
1 King Bed

Junior Suite, Ocean View (Elite Club | C)

Highlights

Balcony

Air conditioning

Club Lounge

Flat-screen TV

Ceiling fan

Separate bedroom

Blackout curtains

Eco-friendly toiletries

40 sq m
Sleeps 3
1 King Bed OR 2 Double Beds

Junior Suite, Partial Ocean View (U)

Highlights

Balcony

Air conditioning

Flat-screen TV

Separate bedroom

Ceiling fan

Blackout curtains

Eco-friendly toiletries

Hairdryer

40 sq m
Sleeps 3
2 Double Beds OR 1 King Bed

Suite, Ocean View (Elite Club | C)

Highlights

Balcony

Air conditioning

Club Lounge

Flat-screen TV

Ceiling fan

Separate bedroom

Blackout curtains

Eco-friendly toiletries

60 sq m
Sleeps 2
1 King Bed

Junior Suite (L)

Highlights

Balcony

Air conditioning

Flat-screen TV

Ceiling fan

Separate bedroom

Blackout curtains

Eco-friendly toiletries

Hairdryer

39 sq m
Sleeps 3
2 Double Beds OR 1 King Bed

Junior Suite Vista Mar (M)

Highlights

Balcony

Air conditioning

Flat-screen TV

Separate bedroom

Ceiling fan

Blackout curtains

Eco-friendly toiletries

Hairdryer

40 sq m
Sleeps 3
2 Double Beds OR 1 King Bed

Junior Suite, Oceanfront (Front Elite Club -L)

Highlights

Balcony

Air conditioning

Club Lounge

Flat-screen TV

Ceiling fan

Separate bedroom

Blackout curtains

Eco-friendly toiletries

39 sq m
Sleeps 2
2 Double Beds OR 1 King Bed

Suite, Ocean View (Elite Club, B2C-US)

Highlights

Balcony

Air conditioning

Flat-screen TV

Ceiling fan

Separate bedroom

Blackout curtains

Eco-friendly toiletries

Hairdryer

Sleeps 2
1 King Bed

Junior Suite, Partial Sea View (L)

Highlights

Balcony

Air conditioning

Flat-screen TV

Ceiling fan

Separate bedroom

Blackout curtains

Eco-friendly toiletries

Hairdryer

39 sq m
Sleeps 3
2 Double Beds OR 1 King Bed

Junior Suite, Sea View (L)

Highlights

Balcony

Air conditioning

Flat-screen TV

Ceiling fan

Separate bedroom

Blackout curtains

Eco-friendly toiletries

Hairdryer

39 sq m
Sleeps 3
2 Double Beds OR 1 King Bed

Junior Suite, Ocean View (Elite Club - L)

Highlights

Balcony

Air conditioning

Club Lounge

Flat-screen TV

Ceiling fan

Separate bedroom

Blackout curtains

Eco-friendly toiletries

40 sq m
Sleeps 3
1 King Bed OR 2 Double Beds

Suite, Ocean View (Elite Club - L)

Highlights

Balcony

Air conditioning

Club Lounge

Flat-screen TV

Ceiling fan

Separate bedroom

Blackout curtains

Eco-friendly toiletries

60 sq m
Sleeps 2
1 King Bed

Junior Suite (B2C-US)

Highlights

Balcony

Air conditioning

Flat-screen TV

Separate bedroom

Ceiling fan

Blackout curtains

Eco-friendly toiletries

Hairdryer

Sleeps 3
2 Double Beds OR 1 King Bed

Junior Suite Ocean Front Elite Club (U)

Highlights

Balcony

Air conditioning

Club Lounge

Flat-screen TV

Separate bedroom

Ceiling fan

Blackout curtains

Eco-friendly toiletries

40 sq m
Sleeps 2
1 King Bed

Junior Suite, Oceanfront (Elite Club, B2C-US)

Highlights

Balcony

Air conditioning

Flat-screen TV

Ceiling fan

Separate bedroom

Blackout curtains

Eco-friendly toiletries

Hairdryer

Sleeps 2
1 King Bed

Junior Suite, Oceanfront (Elite Club | B2C-CA)

Highlights

Balcony

Air conditioning

Flat-screen TV

Separate bedroom

Ceiling fan

Blackout curtains

Eco-friendly toiletries

Hairdryer

Sleeps 2
1 King Bed

Junior Suite (B2C-CA)

Highlights

Balcony

Air conditioning

Flat-screen TV

Ceiling fan

Separate bedroom

Blackout curtains

Eco-friendly toiletries

Hairdryer

Sleeps 3
2 Double Beds OR 1 King Bed

Junior Suite, Ocean View (Elite Club | B2C-CA)

Highlights

Balcony

Air conditioning

Flat-screen TV

Ceiling fan

Separate bedroom

Blackout curtains

Eco-friendly toiletries

Hairdryer

Sleeps 3
1 King Bed OR 2 Double Beds

Junior Suite, Sea View (B2C-CA)

Highlights

Balcony

Air conditioning

Flat-screen TV

Ceiling fan

Separate bedroom

Blackout curtains

Eco-friendly toiletries

Hairdryer

Sleeps 3
2 Double Beds OR 1 King Bed

Junior Suite Ocean View Elite Club (U)

Highlights

Balcony

Air conditioning

Club Lounge

Flat-screen TV

Separate bedroom

Ceiling fan

Blackout curtains

Eco-friendly toiletries

40 sq m
Sleeps 3
2 Double Beds OR 1 King Bed

Junior Suite, Partial Sea View (B2C-CA)

Highlights

Balcony

Air conditioning

Flat-screen TV

Ceiling fan

Separate bedroom

Blackout curtains

Eco-friendly toiletries

Hairdryer

Sleeps 3
2 Double Beds OR 1 King Bed

Junior Suite, Ocean View (U)

Highlights

Balcony

Air conditioning

Flat-screen TV

Separate bedroom

Ceiling fan

Blackout curtains

Eco-friendly toiletries

Hairdryer

40 sq m
Sleeps 3
2 Double Beds OR 1 King Bed

Suite, Ocean View (Elite Club | B2C-CA)

Highlights

Balcony

Air conditioning

Flat-screen TV

Ceiling fan

Separate bedroom

Blackout curtains

Eco-friendly toiletries

Hairdryer

Sleeps 2
1 King Bed

Junior Suite (U)

Highlights

Balcony

Air conditioning

Flat-screen TV

Separate bedroom

Ceiling fan

Blackout curtains

Eco-friendly toiletries

Hairdryer

40 sq m
Sleeps 3
2 Double Beds OR 1 King Bed

Junior Suite (M)

Highlights

Balcony

Air conditioning

Flat-screen TV

Separate bedroom

Ceiling fan

Blackout curtains

Eco-friendly toiletries

Hairdryer

40 sq m
Sleeps 3
2 Double Beds OR 1 King Bed

Suite Ocean View Elite Club (M)

Highlights

Balcony

Air conditioning

Club Lounge

Flat-screen TV

Ceiling fan

Separate bedroom

Blackout curtains

Eco-friendly toiletries

60 sq m
Sleeps 2
1 King Bed

Junior Suite, Oceanfront (Elite Club | C)

Highlights

Balcony

Air conditioning

Club Lounge

Flat-screen TV

Ceiling fan

Separate bedroom

Blackout curtains

Eco-friendly toiletries

40 sq m
Sleeps 2
1 King Bed

Junior Suite, Sea View (C)

Highlights

Balcony

Air conditioning

Flat-screen TV

Ceiling fan

Separate bedroom

Blackout curtains

Eco-friendly toiletries

Hairdryer

40 sq m
Sleeps 3
2 Double Beds OR 1 King Bed

Junior Suite, Partial Sea View (M)

Highlights

Balcony

Air conditioning

Flat-screen TV

Separate bedroom

Ceiling fan

Blackout curtains

Eco-friendly toiletries

Hairdryer

40 sq m
Sleeps 3
2 Double Beds OR 1 King Bed

Junior Suite, Partial Sea View (C)

Highlights

Balcony

Air conditioning

Flat-screen TV

Ceiling fan

Separate bedroom

Blackout curtains

Eco-friendly toiletries

Hairdryer

39 sq m
Sleeps 3
2 Double Beds OR 1 King Bed

Junior Suite Ocean Front Elite Club (M)

Highlights

Balcony

Air conditioning

Club Lounge

Flat-screen TV

Separate bedroom

Ceiling fan

Blackout curtains

Eco-friendly toiletries

40 sq m
Sleeps 2
1 King Bed

Junior Suite, Ocean View (Elite Club, B2C-US)

Highlights

Balcony

Air conditioning

Flat-screen TV

Separate bedroom

Ceiling fan

Blackout curtains

Eco-friendly toiletries

Hairdryer

Sleeps 3
2 Double Beds OR 1 King Bed

Suite Ocean View Elite Club (U)

Highlights

Balcony

Air conditioning

Club Lounge

Flat-screen TV

Ceiling fan

Separate bedroom

Blackout curtains

Eco-friendly toiletries

60 sq m
Sleeps 2
1 King Bed

Junior Suite, Oceanfront (Elite Club | E)

Highlights

Balcony

Air conditioning

Club Lounge

Flat-screen TV

Separate bedroom

Ceiling fan

Blackout curtains

Eco-friendly toiletries

39 sq m
Sleeps 2
1 King Bed

Junior Suite, Partial Ocean View (B2C-US)

Highlights

Balcony

Air conditioning

Flat-screen TV

Ceiling fan

Separate bedroom

Blackout curtains

Eco-friendly toiletries

Hairdryer

Sleeps 3
2 Double Beds

Junior Suite (C)

Highlights

Balcony

Air conditioning

Flat-screen TV

Ceiling fan

Separate bedroom

Blackout curtains

Eco-friendly toiletries

Hairdryer

40 sq m
Sleeps 3
2 Double Beds OR 1 King Bed

About the area

Cancun

A luxury stay in Cancun awaits you at Hotel Riu Palace Kukulkan - Adults Only - All Inclusive. Within just a 10-minute stroll, you'll find popular attractions like La Isla Shopping Mall and Hotel Zone Beaches. Highlights at this all-inclusive hotel include 6 restaurants, 4 outdoor swimming pools and a full-service spa. .A day of pampering at Renova can include massages and body wraps along with access to the steam room. With 4 lounge bars to choose from, you can enjoy a drink at the hotel. Spend the day at the beach where you'll find sunloungers, and enjoy the on-site gym and pool loungers. Plus you'll find free Wi-Fi in public areas, a coffee shop/cafe and a snack bar/deli. Each morning free buffet breakfast is offered between 7:00 AM and 10:30 AM. There's also the convenience of free self parking. .This 4.5-property class Zona Hotelera hotel is 4.1 km (2.5 mi) from Iberostar Cancun Golf Course and 4.3 km (2.6 mi) from Gaviota Azul Beach.

What's nearby

Marlin Beach - 5 min walk - 0.4 km
Cancun Interactive Aquarium - 5 min walk - 0.4 km
La Isla Shopping Mall - 6 min walk - 0.6 km
Cancun Convention Center - 8 min drive - 4.3 km
Gaviota Azul Beach - 8 min drive - 4.7 km

Getting around

Cancun, Quintana Roo (CUN-Cancun Intl.) - 22 min drive

Restaurants

‪Duna Pool Bar - ‬7 min walk
‪El Fish Fritanga - ‬6 min walk
‪Cambalache - ‬6 min walk
‪Starbucks - ‬7 min walk
‪mb Restaurant - ‬3 min walk

About this property

Hotel Riu Palace Kukulkan - Adults Only - All Inclusive

Adults-only beachfront hotel with 4 outdoor pools

Hotel Riu Palace Kukulkan - Adults Only - All Inclusive is an all-inclusive hotel. Room rates include meals and beverages at on-site restaurants and bars. Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages and other amenities.

Hotel Riu Palace Kukulkan - Adults Only - All Inclusive offers its guests 4 outdoor swimming pools and a fitness centre. There are 6 restaurants on site, as well as a coffee shop/cafΘ and a nearby snack bar/deli. You can enjoy a drink at one of the bars, which include 4 bars/lounges and a swim-up bar. Free breakfast is available daily. Public spaces have free WiFi.

Spa services, barbecue grills, and a garden are also featured at the luxury Hotel Riu Palace Kukulkan - Adults Only - All Inclusive. Free self parking is available.

Smoking is allowed in designated areas at this 4.5-star Cancun hotel.

1 building

428 guestrooms or units

12 levels

6 dining venues

4 bars or lounges

Built in 2022

Buffet breakfast (free)

Deli

Beach lounge chairs

Towels for the beach

Poolside lounge chairs

Umbrellas for the pool

Coffee in lobby

Dry cleaning

Front desk (24 hours)

Concierge

Corner/local shop

Garden

BBQ grill(s)

Beauty salon

Lift

Smoking in designated areas

Swim-up bar

Hotel Riu Palace Kukulkan - Adults Only - All Inclusive offers 428 air-conditioned accommodations with minibars and a safe. Rooms open to balconies. 55-inch flat-screen televisions come with satellite channels. Bathrooms include a separate bath and shower with a rainfall showerhead, bathrobes, complimentary toiletries and hairdryers.

This Cancun hotel provides complimentary wireless Internet access. Business-friendly amenities include desks and telephones. Additionally, rooms include an iron/ironing board and a ceiling fan. Housekeeping is offered on a daily basis and change of towels can be requested. Housekeeping is provided on request.

Guests can indulge in a pampering treatment at the hotel's full-service spa, Renova. Services include massages and body wraps. The spa is equipped with a steam room. A variety of treatment therapies are provided, including aromatherapy. The spa is open daily.

Awards and affiliations

Eco-certified property

This property participates in Travelife – a programme that measures the property's impact on one or more of the following: environment, community, cultural heritage and the local economy.

Languages

English, Spanish

Similar properties

Pool
Breakfast included
All-inclusive
Spa

Premium bedding, free minibar items, in-room safe, desk

Pool
Breakfast included
All-inclusive
Spa

includes taxes & fees

23 June - 24 June

Property amenities

Internet

Available in all rooms: Free WiFi
Available in some public areas: Free WiFi

Parking and transport

Free self parking on site

Food and drink

Free buffet breakfast available daily 7:00 AM to 10:30 AM
4 bars/lounges
6 restaurants
A coffee shop/cafe
A swim-up bar
Coffee and tea in common areas
Snack bar/deli

Things to do

4 outdoor pools
Full-service spa
Gym

Conveniences

24-hour front desk
ATM
Grocery/convenience store
Hair salon

Guest services

Change of towels on request
Concierge services
Dry cleaning/laundry service
Housekeeping (daily)

Outdoors

Barbecue grill
Beach loungers
Beach towels
Garden
On the beach
Outdoor entertainment area
Pool loungers
Pool umbrellas

Full-service spa

Aromatherapy
Body wraps
Massage
Spa open daily
Steam room

Accessibility

If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
Lift
Wheelchair accessible (may have limitations)
Wheelchair-accessible path of travel
Wheelchair-accessible pool
Wheelchair-accessible registration desk
Wheelchair-accessible restaurant
Wheelchair-accessible spa

1 building
100% renewable energy
12 floors
Art Deco architecture
At least 80% lighting from LEDs
Built in 2022
Comprehensive food waste policy
Comprehensive recycling policy
Designated smoking areas (fines apply)
Humane treatment of captive wild animals
Lifeguards
Local culture and ecosystem education
Locally-owned and organised tours and activities
No plastic coffee stirrers
No plastic drinking straws
No plastic water bottles
Vegan dining options
Vegetarian breakfast available
Vegetarian dining options

Room amenities

Bedroom

Bedsheets provided
Blackout drapes

Bathroom

Dressing gowns
Free toiletries
Hair dryer
Private bathroom
Rainfall showerhead
Separate bathtub and shower
Towels provided

Entertainment

55-inch flat-screen TV with satellite channels

Food and drink

24-hour room service
Minibar

Air conditioning
Bulk dispensers for toiletries
Ceiling fan
Desk
Eco-friendly toiletries
Energy-saving switches in guestrooms
Iron/ironing board
LED lighting
Phone
Recycling
Safe
Water-efficient showers

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: 11:30 PM

Minimum check-in age - 18

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival at the property

This property does not permit name changes on reservations. The name on the booking must match the name of the guest who is checking in and staying at the property; photo ID is required.

When a room reservation includes a return airport transfer at no charge, it's essential to respond to the supplier's message to arrange the shuttle service.

Access methods

Staffed front desk

Pets

Pets and service animals are not allowed at Hotel Riu Palace Kukulkan - Adults Only - All Inclusive

Children and extra beds

Children younger than 18 are not allowed at this adults-only property. All guests 18 and older are welcome.

Rollaway/extra beds are not available.

Cots (infant beds) are not available.

Payment types

Important information

Fees

Guests will be asked to pay the following charges at the property:

A tax is imposed by the city: MXN 79.20 per accommodation, per night

We've listed all charges provided to us by the property.

You need to know

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation

This property accepts credit cards; cash is not accepted

This property reserves the right to pre-authorise the guest's credit card prior to arrival.

Safety features at this property include a fire extinguisher, a smoke detector and a first aid kit

This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children; if you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room

Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

We should mention

Reservations are needed for massage services and spa treatments. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.
This is an adults-only property and guests under 18 years old aren't allowed.
Pets and service animals are not allowed on site.

Property is also known as

Hotel Riu Latino

Riu Kukulkan Inclusive Cancun

Hotel Riu Palace Kukulkan Adults Only

Riu Palace Kukulkan Adults Only All Inclusive

Hotel Riu Palace Kukulkan Adults Only All Inclusive

Hotel Riu Palace Kukulkan - Adults Only - All Inclusive Hotel

Frequently asked questions

What is the cancellation policy at Hotel Riu Palace Kukulkan - Adults Only - All Inclusive?

Hotel Riu Palace Kukulkan - Adults Only - All Inclusive offers free cancellation on select room rates. Check out the cancellation policy for more info.

Is parking available at Hotel Riu Palace Kukulkan - Adults Only - All Inclusive?

Yep, Hotel Riu Palace Kukulkan - Adults Only - All Inclusive has a free self car park.

Are there any beaches close to Hotel Riu Palace Kukulkan - Adults Only - All Inclusive?

Yep, Hotel Riu Palace Kukulkan - Adults Only - All Inclusive is a short 5-minute walk from Hotel Zone Beaches.

Is there a spa on site at Hotel Riu Palace Kukulkan - Adults Only - All Inclusive?

Yep, Renova is available for guests. You'll enjoy services like body wraps.

Does Hotel Riu Palace Kukulkan - Adults Only - All Inclusive have a pool?

Yep, and guests love it! Hotel Riu Palace Kukulkan - Adults Only - All Inclusive has 4 outdoor swimming pools. Grab your bathers and lounge poolside while enjoying under the shade of an umbrella.

What luxury perks are available at Hotel Riu Palace Kukulkan - Adults Only - All Inclusive?

Hotel Riu Palace Kukulkan - Adults Only - All Inclusive features 4 outdoor pools, a full-service spa and 6 restaurants.

What makes Hotel Riu Palace Kukulkan - Adults Only - All Inclusive a romantic place to stay?

24-hour room service, plus rainfall showerheads in the guestrooms, help set the scene for a romantic weekend at Hotel Riu Palace Kukulkan - Adults Only - All Inclusive.

Is Hotel Riu Palace Kukulkan - Adults Only - All Inclusive family-friendly?

No, Hotel Riu Palace Kukulkan - Adults Only - All Inclusive is an adults-only property.

Does Hotel Riu Palace Kukulkan - Adults Only - All Inclusive serve breakfast?

Yeah, complimentary buffet brekkie is on offer daily between 7:00 AM and 10:30 AM.

Is there a free airport shuttle available at Hotel Riu Palace Kukulkan - Adults Only - All Inclusive?

No, Hotel Riu Palace Kukulkan - Adults Only - All Inclusive does not offer an airport shuttle service.

Is there a bar or restaurant at Hotel Riu Palace Kukulkan - Adults Only - All Inclusive?

Yep, Hotel Riu Palace Kukulkan - Adults Only - All Inclusive has 6 restaurants.

What time are check-in & check-out at Hotel Riu Palace Kukulkan - Adults Only - All Inclusive?

Check-in begins at 3:00 PM. Check-out time is noon.

Are pets allowed at Hotel Riu Palace Kukulkan - Adults Only - All Inclusive?

No, pets and service animals are not allowed.

Hotel Riu Palace Kukulkan - Adults Only - All Inclusive Reviews

9.0

Wonderful

9.8/10

Cleanliness

9.4/10

Staff & service

9.2/10

Amenities

9.6/10

Property conditions & facilities

9.4/10

Eco-friendliness

8/10 Good

jordan

11 Mar 2025

Liked: Cleanliness, staff & service, property conditions & facilities

the Italian Rest.fair the steak house rest.needs some food improvement

Stayed 7 nights in Feb 2025

8/10 Good

Yabet

11 Mar 2025

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

I know RIU is trying to cater to foreigners, but adding a touch of Mexico would probably bring a lot more business. Every day for lunch they have hotdogs and hamburgers. Really? American people don’t eat that everyday. Maybe switching the lunch options to reflect different works foods would be a great addition. Also, the liquor seemed water down.

Stayed 6 nights in Feb 2025

8/10 Good

Andrew

Travelled with family

11 Mar 2025

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

This is a lovely resort. The beach was clean and the waters were a gorgeous turquoise color. Room facing the ocean had a fantastic view. Staff was very kind but frequently misunderstood requests (there is a language barrier so that’s understandable). QR code menus too often showed food and drinks that did not match at all what was served & was always a disappointing departure from the picture & description from the QR menu. Food was mostly meh (it’s basically cafeteria style foods, so don’t have high expectations). 3 family members got very sick with food poisoning (severe vomiting & diarrhea) after eating at their Italian restaurant at the resort. When we mentioned it to hotel staff the next morning (we didn’t make any demands, just wanted to let them know), they went into full deflection mode and said we could seek medical care if necessary but that’s not covered by the resort. They offered to let us make a reservation for any restaurant at the resort (they’re typically first come, first served). The restaurant we chose had no wait so it wasn’t any real perk. Overall, this is a beautiful resort. They keep it very clean. Food is basic. Drinks are basic but refreshing. Menus for food and drinks are often misleading. Staff were very friendly but there were miscommunication issues. If you’re looking for luxury and fine dining, look at higher priced options. If you’re looking for a clean, lovely resort with a great beach, decent food, friendly staff, this is a great place.

Stayed 3 nights in Mar 2025

10/10 Excellent

Gloria

11 Mar 2025

Stayed 5 nights in Mar 2025

10/10 Excellent

ARMALIA

10 Mar 2025

Stayed 10 nights in Nov 2024

10/10 Excellent

Christopher

10 Mar 2025

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Excellent

Stayed 2 nights in Mar 2025

8/10 Good

wendy a., Fort Mill

Travelled with family

10 Mar 2025

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Second time I’ve stayed. Will be back

Stayed 3 nights in Jan 2025

10/10 Excellent

jeremiah

Travelled with partner

10 Mar 2025

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

The property was very clean and beautiful. The perks for the Elite Club are perfect. I will definitely be back for another relaxing vacation.

Stayed 4 nights in Mar 2025

6/10 Okay

Holly

Travelled with partner

9 Mar 2025

Liked: Cleanliness, staff & service, property conditions & facilities

The food was terrible, has amazing beach. Great staff and very clean.

Stayed 6 nights in Mar 2025

10/10 Excellent

Taylor

9 Mar 2025

Stayed 6 nights in Mar 2025

10/10 Excellent

Neil Lawrence

9 Mar 2025

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Beautiful resort. Food was good! Staff very accommodating! A lot of great places to sit by the pool with a beach view and umbrella!

Stayed 5 nights in Mar 2025

10/10 Excellent

Amy

8 Mar 2025

Liked: Cleanliness, staff & service, property conditions & facilities

Stayed 6 nights in Mar 2025

8/10 Good

Megan

8 Mar 2025

Liked: Cleanliness, staff & service, property conditions & facilities

Stayed 5 nights in Mar 2025

8/10 Good

Matthew R

8 Mar 2025

Stayed 5 nights in Mar 2025

10/10 Excellent

Glynis

8 Mar 2025

Liked: Cleanliness, staff & service, property conditions & facilities

Stayed 5 nights in Feb 2025

6/10 Okay

Jessica

Travelled with partner

7 Mar 2025

Liked: Cleanliness, staff & service

It's a really beautiful resort, but for us, the poor quality food & only ok amenities, didn't make the cost worth it. You can go elsewhere and find a better overall balanced experience for a lower cost.

Stayed 4 nights in Feb 2025

10/10 Excellent

Oscar M

Travelled with family

7 Mar 2025

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Perfect vacation!

Stayed 4 nights in Feb 2025

6/10 Okay

Caitrin

7 Mar 2025

Stayed 3 nights in Mar 2025

10/10 Excellent

Deidra

6 Mar 2025

Stayed 5 nights in Dec 2024

10/10 Excellent

Robert

5 Mar 2025

Liked: Cleanliness

Stayed 7 nights in Feb 2025

10/10 Excellent

Barry

5 Mar 2025

Liked: Cleanliness, staff & service, property conditions & facilities

We have stayed at numerous Riu hotels. This one is the best one.

Stayed 3 nights in Mar 2025

6/10 Okay

Lekesha

Travelled with partner

5 Mar 2025

Liked: Cleanliness, staff & service, property conditions & facilities

Disliked: Amenities

Beautiful and clean. The staff goes above and beyond for their guests. The cons of the property were the limited times the specialty restaurants are open. Also, the staff never replaced the alcohol in the room after I called twice, and they never replaced the snacks either after calling. But besides them not replacing those things the overall hotel was wonderful.

Stayed 5 nights in Feb 2025

10/10 Excellent

Thomas

Travelled with partner

5 Mar 2025

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Beautiful property, beautiful beach, staff was incredible.

Stayed 6 nights in Feb 2025

10/10 Excellent

Christine

Travelled with partner

4 Mar 2025

Liked: Staff & service, amenities, property conditions & facilities

Stayed 9 nights in Feb 2025

10/10 Excellent

Donald Dempsey

Travelled with partner

4 Mar 2025

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Excellent All Inclusive Adults Only Resort…!!! Wonderful Anniversary Celebration

Stayed 6 nights in Feb 2025

Hotel Riu Palace Kukulkan - Adults Only - All Inclusive

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Junior Suite, Sea View (B2C-CA)