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Kempinski Hotel Cancún

Luxury resort on the beach, with 2 outdoor pools

Where to?

Dates

October 2025

November 2025

On the beach, white sand, beach cabanas, sun-loungers

1 bedroom, premium bedding, down duvets, minibar

Overview
Rooms
Location
Policies

Exceptional

Popular amenities

includes taxes & fees

4 Oct - 5 Oct

Explore the area

Retorno del Rey No. 36, Cancun, QROO, 77500

Place, Aquaworld
‪16 min walk‬
Place, La Isla Shopping Mall
‪3 min drive‬
Place, Cancun Interactive Aquarium
‪3 min drive‬
Airport, Cancun, Quintana Roo (CUN-Cancun Intl.)
‪22 min drive‬

Room options

Club Suite (Seaside)

Highlights

Balcony or patio

Separate sitting area

Air conditioning

Heating

Connecting rooms available

Club Lounge

LCD TV

Hypo-allergenic bedding

82 sq m
1 bedroom
Partial sea view
Sleeps 3
1 King Bed

Suite (Seaside)

Exceptional

Highlights

Balcony or patio

Separate sitting area

Air conditioning

Heating

Connecting rooms available

LCD TV

Hypo-allergenic bedding

Renovated in 2023

82 sq m
1 bedroom
Partial sea view
Sleeps 3
1 King Bed

Suite (Seafront)

Highlights

Balcony or patio

Separate sitting area

Air conditioning

Heating

Connecting rooms available

LCD TV

Hypo-allergenic bedding

Renovated in 2023

82 sq m
1 bedroom
Sea view
Sleeps 3
1 King Bed

Club Double Room (Seaside)

Exceptional

Highlights

Balcony or patio

Air conditioning

Heating

Connecting rooms available

Club Lounge

LCD TV

Hypo-allergenic bedding

Renovated in 2023

41 sq m
Partial sea view
Sleeps 4
2 Double Beds

Club Room, 1 King Bed (Seaside)

Exceptional

Highlights

Balcony or patio

Air conditioning

Heating

Connecting rooms available

Club Lounge

LCD TV

Hypo-allergenic bedding

Renovated in 2023

41 sq m
Partial sea view
Sleeps 3
1 King Bed

Club Suite (Seafront)

Highlights

Balcony or patio

Separate sitting area

Air conditioning

Heating

Connecting rooms available

Club Lounge

LCD TV

Hypo-allergenic bedding

82 sq m
1 bedroom
Partial sea view
Sleeps 3
1 King Bed

Deluxe Double Room (Seafront)

Wonderful

Highlights

Balcony or patio

Air conditioning

Heating

Connecting rooms available

LCD TV

Hypo-allergenic bedding

Renovated in 2023

Down duvet

41 sq m
Sea view
Sleeps 4
2 Double Beds

Panoramic Suite

Highlights

Balcony or patio

Separate sitting area

Air conditioning

Heating

Connecting rooms available

LCD TV

Hypo-allergenic bedding

Renovated in 2023

82 sq m
1 bedroom
Sea view
Sleeps 3
1 King Bed

Presidential Suite

Highlights

Balcony or patio

Separate dining area

Separate sitting area

Individually furnished

Private outdoor hot tub

Air conditioning

Heating

Connecting rooms available

229 sq m
1 bedroom
Sea view
Sleeps 3
1 King Bed

Deluxe Room, 1 King Bed (Seaside)

Exceptional

Highlights

Balcony or patio

Air conditioning

Heating

Connecting rooms available

LCD TV

Hypo-allergenic bedding

Renovated in 2023

Separate bedroom

41 sq m
1 bedroom
Sea view
Sleeps 3
1 King Bed

Club Room, 1 King Bed (Club Seafront)

Exceptional

Highlights

Balcony or patio

Air conditioning

Heating

Connecting rooms available

Club Lounge

LCD TV

Hypo-allergenic bedding

Renovated in 2023

41 sq m
Partial sea view
Sleeps 3
1 King Bed

Deluxe Room, 1 King Bed (Seafront)

Exceptional

Highlights

Balcony or patio

Air conditioning

Heating

Connecting rooms available

LCD TV

Hypo-allergenic bedding

Renovated in 2023

Down duvet

41 sq m
Sea view
Sleeps 3
1 King Bed

Deluxe Double Room (Seaside)

Very good

Highlights

Balcony or patio

Air conditioning

Heating

Connecting rooms available

LCD TV

Hypo-allergenic bedding

Renovated in 2023

Down duvet

41 sq m
Sea view
Sleeps 4
2 Double Beds

Club Double Room (Seafront)

Highlights

Balcony or patio

Air conditioning

Heating

Connecting rooms available

Club Lounge

LCD TV

Hypo-allergenic bedding

Renovated in 2023

41 sq m
Sea view
Sleeps 4
2 Double Beds

Suite (The Saasil)

Highlights

Balcony or patio

Separate dining area

Separate sitting area

Individually furnished

Private pool

Air conditioning

Heating

Connecting rooms available

177 sq m
3 bedrooms
Beach view
Sleeps 6
3 King Beds

About the area

Cancun

You'll be connected to a shopping centre at Kempinski Hotel Cancún, and within a 20-minute stroll of Luxury Avenue Shopping Mall and Aquaworld. Highlights at this luxury resort include 6 restaurants, 2 outdoor swimming pools and a full-service spa. .A day of pampering at Kayantá Spa can include deep-tissue massages, hot stone massages, detox wraps and body wraps along with access to the mud bath. The fine-dining restaurant, The Club Grill, is open for dinner. With 2 lounge bars and a beach bar to choose from, you can enjoy a drink at the resort. Spend the day at the beach where you'll find cabanas, and enjoy the on-site gym and kids' club. 290625 square feet (27000 square metres) of event facilities include 8 meeting rooms and a conference centre, and other business amenities include limo/town car service. Plus you'll find free Wi-Fi in public areas, an outdoor tennis court and a hot tub. Buffet breakfast is available daily between 7:00 AM and 11:30 AM. There's also limited parking, along with the convenience of an airport shuttle. .With a stay at this 5-property class Zona Hotelera resort, you'll be 2.1 km (1.3 mi) from La Isla Shopping Mall and 2.7 km (1.7 mi) from Iberostar Cancun Golf Course.

View more Resorts in Cancun

What's nearby

Aquaworld - 16 min walk - 1.4 km
La Isla Shopping Mall - 3 min drive - 1.8 km
Cancun Interactive Aquarium - 3 min drive - 1.8 km
Iberostar Cancun Golf Course - 4 min drive - 3.9 km
Delfines Beach - 5 min drive - 5.3 km

Getting around

Cancun, Quintana Roo (CUN-Cancun Intl.) - 18 min drive

Restaurants

‪La Veranda - ‬9 min walk
‪Club Bistro - ‬9 min walk
‪Taboo Cancún - ‬6 min walk
‪Nebbiolo - ‬5 min walk
‪Porfirio's Cancún - ‬5 min walk

About this property

Kempinski Hotel Cancún

Luxury resort on the beach, with 2 outdoor pools

Some rates at Kempinski Hotel Cancún are all-inclusive. These rates include on-site meals and beverages, and may include taxes and gratuities. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages and other amenities.

Hit the beach and work on your tan in the sunloungers (chaise longues) or relax in the shade with free beach club on site and cabanas (surcharge). At Kempinski Hotel Cancún, you can cool off in one of the 2 outdoor swimming pools and indulge in a pampering afternoon at the full-service spa.

There are 6 restaurants on site, along with a coffee shop/cafΘ. You can enjoy a drink at one of the bars, which include 2 bars/lounges, a beach bar and a poolside bar. A computer station is on site and WiFi is free in public spaces. This Belle Époque resort also offers a children's club, outdoor tennis courts and a health club.

This 5-star Cancun resort is smoke free.

1 building

363 guestrooms or units

9 levels

6 dining venues

2 bars or lounges

Conference rooms

290625 sq ft of conference space

27000 sq. m of conference space

Built in 1993

Kid's club (surcharge)

Supervised kids' activities (surcharge)

Childcare (surcharge)

Cabanas on the beach (surcharge)

Beach lounge chairs

Towels for the beach

Umbrellas for the beach

Cabanas by the pool (free)

Poolside lounge chairs

Umbrellas for the pool

Conference centre

Breakfast available (surcharge)

Coffee in lobby

Dry cleaning

Self-service laundry

Front desk (24 hours)

Staff members are multilingual

Storage area for luggage

Front desk safe

Car service

Tour and ticket information

Concierge

Wedding services available

Terrace

Garden

Gift shop

Beauty salon

Computer for guest use

Television in lobby

On-site shopping

Bellhop

Lift

No smoking on site

Bar on the beach

Bar by the pool

Kempinski Hotel Cancún offers 363 accommodations with iPod docking stations and minibars. Rooms open to balconies or patios. Beds feature down duvets and premium bedding. 42-inch LCD televisions come with cable channels and pay-per-view films. Bathrooms include a separate bath and shower with a deep soaking bath and a rainfall showerhead. Bathrooms are also outfitted with bathrobes, slippers and complimentary toiletries.

Guests can surf the web using the complimentary wireless Internet access (speed: 50+ Mbps). Business-friendly amenities include desks, desk chairs and telephones. Additionally, rooms include espresso makers and a safe. A nightly turndown service is provided and housekeeping is offered on a daily basis. Amenities available on request include hypo-allergenic bedding. Renovation of all guestrooms was completed in January 2023.

Kayantá Spa has 8 treatment rooms, including rooms for couples and outdoor treatment areas. Massages are available on the beach and in the spa. Other services include deep-tissue massages, hot stone massages and sports massages. A variety of treatment therapies are provided, including aromatherapy, hydrotherapy and reflexology. The spa is equipped with a mud bath, a sauna, a hot tub and a steam room.

The spa is open daily. Guests under 16 years old are not allowed in the spa.

Awards and affiliations

Eco-certified property

This property participates in EarthCheck – a programme that measures the property's impact on one or more of the following: environment, community, cultural heritage and the local economy.

Similar properties

Couples treatment room(s), sauna, hot tub, steam room

Pool
Breakfast included
All-inclusive
Spa

includes taxes & fees

5 Oct - 6 Oct

Property amenities

Internet

Available in all rooms: Free WiFi
In-room WiFi speed: 50+ Mbps
Available in some public areas: Free WiFi

Parking and transport

24-hour return airport shuttle at scheduled times and on request for a surcharge
Limo/town car service
Limited on-site parking
Wheelchair-accessible parking available

Food and drink

Daily buffet breakfast available 7:00 AM to 11:30 AM for a fee: USD 48.50 for adults and USD 48.50 for children
2 bars/lounges
6 restaurants
A beach bar
A coffee shop/cafe
A poolside bar
Coffee and tea in common areas
Couples/private dining
Private picnics

Restaurants on site

Casitas
El Café Mexicano
Fantino
The Caribe Bar &Grill
The Club Grill

Things to do

2 outdoor pools
Art gallery
Children's club
Designer stores
Fitness classes
Free beach club
Full-service spa
Health club
Hot tub
Outdoor tennis court
Piano
Pickleball
Pilates classes
Playground
Sauna
Shopping
Steam room
Tennis lessons
TV in common areas
Yoga classes

Family friendly

2 outdoor pools
Children's club (surcharge)
In-room babysitting
Laundry facilities
Lifeguards on site
Playground
Rollaway/extra bed (surcharge)
Stroller
Supervised activities for children (surcharge)

Conveniences

24-hour front desk
ATM
Gift shop/newsstand
Guidebooks
Hair salon
Laundry facilities
Luggage storage
Safe at front desk

Guest services

Concierge services
Dry cleaning/laundry service
Housekeeping (daily)
Multilingual staff
Porter/bellhop
Proposal/romance packages
Tour and ticket assistance
Turndown service
Wedding services

Business services

8 meeting rooms
Computer station
Conference centre (290,625 square foot of space)

Outdoors

Beach cabanas (surcharge)
Beach loungers
Beach towels
Beach umbrellas
Free pool cabanas
Garden
In a nature reserve
On the bay
On the beach
Outdoor furniture
Pool loungers
Pool umbrellas
Terrace

Full-service spa

8 treatment rooms
Aromatherapy
Body scrubs
Body wraps
Couples treatment rooms
Deep-tissue massages
Detox wraps
Facials
Hot stone massages
Hot tub
Hydrotherapy
Manicures/pedicures
Mud bath
Outdoor treatment areas
Prenatal massages
Reflexology
Sauna
Spa open daily
Sports massages
Steam room
Swedish massages
Thai massages

Accessibility

If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
6 accessible parking spaces
Accessible airport shuttle
Area rugs in public areas
Assistive listening devices in meeting rooms
Front entrance ramp
Grab bar near toilet (99 centimetre high)
Hardwood flooring in public areas
Height-adjustable showerhead
Lift (152 centimetre wide door)
Low-height door lock
Low-height electrical sockets in bathroom
Smooth flooring in public areas
Thin carpet in public areas
Transfer shower
Well-lit path to entrance
Wheelchair accessibility
Wheelchair accessible (may have limitations)
Wheelchair-accessible concierge desk
Wheelchair-accessible gym
Wheelchair-accessible lounge
Wheelchair-accessible parking
Wheelchair-accessible path of travel
Wheelchair-accessible path to lift
Wheelchair-accessible pool
Wheelchair-accessible public bathroom
Wheelchair-accessible restaurant
Wheelchair-accessible spa
Wheelchair-width doorways (152 centimetre wide)

1 building
9 floors
Ballroom
Banquet hall
Belle Époque architecture
Built in 1993
Comprehensive food waste policy
Lifeguards
Reception hall
Renovated guestrooms - January 2023
Smoke-free property

Room amenities

Bedroom

Blackout drapes
Down comforter
Hypo-allergenic bedding
Premium bedding
Rollaway/extra bed (surcharge)

Bathroom

Deep soaking bathtub
Dressing gowns
Free toiletries
Hair dryer
Private bathroom
Rainfall showerhead
Separate bathtub and shower
Slippers
Towels provided

Entertainment

42-inch LCD TV with cable channels
IPod dock
Pay films

Food and drink

24-hour room service
Champagne service
Espresso maker
Meal delivery service
Minibar
Restaurant dining guides

Air conditioning (climate-controlled)
Connecting rooms available
Desk
Desk chair
Heating
Iron/ironing board
Laptop workspace
Mobile key entry
Phone
Recycling
Safe

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: anytime

Minimum check-in age - 18

Check-out

Check-out before noon

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); to arrange pick-up, guests must contact the property 48 hours prior to arrival, using the contact information on the booking confirmation

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

No pets allowed

Children and extra beds

Children are welcome.

Kids stay free! Up to 2 children 17 years old and younger stay free when using existing bedding.

Rollaway/extra beds are available for USD 50.0 per night.

Cots (infant beds) are not available.

Payment types

Important information

Fees

Guests will be asked to pay the following charges at the property:

A tax is imposed by the city: USD 4.29 per accommodation, per night
Resort fee: USD 58 per accommodation, per night

The resort fee includes:

Additional inclusions

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

Fee for buffet breakfast: from approximately USD 48.50 for adults and from USD 48.50 for children
Airport shuttle fee: USD 200 per vehicle (return, maximum occupancy 7)
Rollaway bed fee: USD 50.0 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

This property accepts credit cards; cash is not accepted

This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children; if you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room

This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Marriott)

Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

Charges for extra guests may apply and vary according to property policy.
A credit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children. If you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room. This property accepts Visa, Mastercard, American Express, Discover, Diners Club and JCB International. Cash is not accepted. Guests can access their rooms with a mobile device. This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Marriott) guidelines.

We should mention

Reservations are needed for massage services and spa treatments. For reservations, contact the resort before arrival using the contact information on the booking confirmation.
For stays on 25 December, the total price shown includes a charge for a mandatory Christmas Day gala dinner.
For stays on 24 December, the total price shown includes a charge for a mandatory Christmas Eve gala dinner.
For stays on 31 December, the total price shown includes a charge for a mandatory New Year's Eve gala dinner.
For stays on 1 January, the total price shown includes a charge for a mandatory New Year's Day gala dinner.
Up to 2 children aged 17 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
Registered guests are the only ones allowed to be in guestrooms.
Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.

Frequently asked questions

What is the cancellation policy at Kempinski Hotel Cancún?

Kempinski Hotel Cancún offers free cancellation on select room rates. Check out the cancellation policy for more info.

How much does it cost to stay at Kempinski Hotel Cancún?

As of 3 Oct 2025, prices found for a 1-night stay for 2 adults at Kempinski Hotel Cancún on 4 Oct 2025 start from AU$636.79, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is parking available at Kempinski Hotel Cancún?

Onsite parking is limited.

Are there any beaches close to Kempinski Hotel Cancún?

Yep, Kempinski Hotel Cancún is a short 18-minute walk from Marlin Beach. Fun beach activities include jet skiing, snorkelling and scuba diving. You can also find motor boats and boat tours.

Is there a spa on site at Kempinski Hotel Cancún?

Yep, Kayantá Spa is available for guests. It has a hot tub, a steam room, a sauna and a mud bath. You'll enjoy heaps of services like detox wraps, body wraps and body scrubs, as well as Swedish massages.

Does Kempinski Hotel Cancún have a pool?

Kempinski Hotel Cancún has 2 outdoor swimming pools. Grab your bathers and lounge poolside while enjoying in a complimentary pool cabana and under the shade of an umbrella.

What luxury perks are available at Kempinski Hotel Cancún?

Kempinski Hotel Cancún features 2 outdoor pools, a full-service spa and a health club. All guestrooms come with deep soaking tubs, premium bedding and 24-hour room service.

What makes Kempinski Hotel Cancún a romantic place to stay?

1 hot tub and couples spa treatments, as well as deep-soaking baths and premium bedding in the guestrooms, help set the scene for a romantic weekend at Kempinski Hotel Cancún.

Is Kempinski Hotel Cancún family-friendly?

You bet! With amenities such as a children's club and children's meals, as well as childcare services in the guestrooms, it's no surprise that Kempinski Hotel Cancún is a hit with families.

Are there hot tubs in the rooms at Kempinski Hotel Cancún?

No, but there are deep-soaking baths in the guestrooms.

Does Kempinski Hotel Cancún serve breakfast?

Sure does, buffet brekkie is offered daily between 7:00 AM and 11:30 AM.

Is there a free airport shuttle available at Kempinski Hotel Cancún?

No, but there's an airport shuttle that runs 24 hours a day on request for a fee.

Is there a bar or restaurant at Kempinski Hotel Cancún?

Yep, they've got a beach bar and 6 restaurants. Pre dinner cocktails anyone?

What time are check-in & check-out at Kempinski Hotel Cancún?

Check-in begins at 3:00 PM. Check-out time is noon.

Are pets allowed at Kempinski Hotel Cancún?

No, pets are not allowed.

Kempinski Hotel Cancún Reviews

9.4

Exceptional

9.8/10

Cleanliness

9.6/10

Staff & service

9.4/10

Amenities

9.4/10

Property conditions & facilities

9.2/10

Eco-friendliness

10/10 Excellent

Heather S

Travelled with family

4 July 2025

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

10/10…will definitely return! The staff, location, cleanliness, view…ALL impeccable!

Stayed 4 nights in Jun 2025

10/10 Excellent

Leyanis

Travelled with family

30 June 2025

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

An exceptional hotel and a truly memorable stay. The service was outstanding from start to finish. I highly recommend this property to anyone seeking a top-tier experience.

Stayed 2 nights in Jun 2025

10/10 Excellent

Lilian

Travelled with family

27 June 2025

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Beautiful. Great service by all the staff. Good food.

Stayed 3 nights in Jun 2025

10/10 Excellent

Tyler

23 June 2025

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Stayed 5 nights in Mar 2025

10/10 Excellent

Kevin

Travelled with family, Travelled with group

19 June 2025

Liked: Cleanliness, amenities, property conditions & facilities

A property more for a family environment or the older crowd. We loved that it was classy, luxurious, and not trying to be trendy for a younger demographic. The staff was amazing and made us feel like we were special guests. The breakfast buffet was great. Only very small critique is the menu options for lunch and dinner were not very extensive, although everything we had was great.

Stayed 4 nights in Jun 2025

10/10 Excellent

Clay, Chester

Travelled with family

16 June 2025

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Great stay..

Stayed 4 nights in Mar 2025

10/10 Excellent

Katrina

15 June 2025

Liked: Cleanliness, amenities, property conditions & facilities

Stayed 4 nights in May 2025

10/10 Excellent

Madalina

Travelled with partner

15 June 2025

Liked: Cleanliness, amenities, property conditions & facilities

Beautiful property,amazing staff!

Stayed 1 night in Jun 2025

10/10 Excellent

Susan

11 June 2025

Liked: Cleanliness, amenities, property conditions & facilities

Stayed 4 nights in Jun 2025

10/10 Excellent

Charla

10 June 2025

Liked: Cleanliness, amenities, property conditions & facilities

Stayed 3 nights in Jun 2025

10/10 Excellent

Austin

9 June 2025

Stayed 2 nights in Jun 2025

10/10 Excellent

Helen

Travelled with partner

5 June 2025

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Fantastic property. Lovely room. Hotel is right on the beach with a great pool area. Great breakfast

Stayed 1 night in Feb 2025

10/10 Excellent

Mohammed

3 June 2025

Liked: Cleanliness, amenities, property conditions & facilities

Located right in the hotel zone. Great customer service. Nice and clean.

Stayed 7 nights in Apr 2025

8/10 Good

Christopher

3 June 2025

Stayed 3 nights in May 2025

10/10 Excellent

dan

2 June 2025

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Amazing

Stayed 4 nights in May 2025

10/10 Excellent

Christopher

27 May 2025

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Excellent choice

Stayed 1 night in May 2025

6/10 Okay

ARTIUM

Travelled with family

22 May 2025

Liked: Cleanliness, staff & service, room comfort

Great service and beach but not worth the money

Overall experience was average. The price we paid wasn’t worth the money. The hotel is a bit outdated and needs a hefty lift in the amenities side. The room was old and the windows were with smudges, the drawers besides the bad and the TV had some kind of bugs inside. The breakfast can be better with a more vast variety of food (I am comparing to the same amount of money in a resort breakfast in playa del carmen we paid - you get a check every meal). The service is amazing, the beach as well, though a thorough cleaning is needed when there are algae in the sea. The staff is very welcoming, polite and attentive to all needs.

Stayed 3 nights in May 2025

8/10 Good

Gerhard

Travelled with partner

21 May 2025

Liked: Cleanliness, staff & service, property conditions & facilities

The property was very good and the staff, with some notable exceptions, were extremely friendly and professional. The front desk staff left a lot to be desired. We posed several questions and never received any replies, or wholly inadequate and unresponsive ones. Food options were EXTEREMLY limited, and not worth the charges. By the end of our 15 day stay I could recount the precise order and contents of the breakfast "buffet", and the so-called Sunday brunch simply added one or two items. I highly recommend that the property consider having more varied options, including a dinner buffet (more varied than the breakfast buffet, hopefully) and that two "high end" restaurants, both of which were almost completely devoid of patrons most nights, are a waste of space. Finally, in an age of high speed internet and satellite TV options, the internet in our room was abysmal. We asked for some attention to this, as my wife is a digital artist and needed functioning high speed internet to work, but the response was deafening in its silence. As for TV, which we only accessed in the evening for a few hours, the guide was not in anyway connected to the actual channels, and watching Mexican wrestling, second or third division soccer, or ancient NFL reruns, was a disappointment and quite laughable. My wife and I have travelled extensively throughout the world and stayed at Hotels with the same claim to luxury as this one. The amount we spent here was not close to worth our dollars.

Stayed 15 nights in May 2025

10/10 Excellent

Bruno

21 May 2025

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Stayed 4 nights in May 2025

10/10 Excellent

Christopher, toronto

17 May 2025

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Great property and lovely staff! (Reuben the concierge was excellent). Highly recommend.

Stayed 3 nights in May 2025

10/10 Excellent

Melvin

Travelled with family and small children

15 May 2025

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

I have been in Cancun and this is my first time that I felt very comfortable, the service and staff was excellent, the property is well maintained. The amenities were top-notch, and every detail seemed to be thoughtfully considered. The location was perfect, with easy access to the beach and local attractions. Each morning, I enjoyed a delicious breakfast that set the tone for a fantastic day. The staff went above and beyond to ensure that all my needs were met, making my stay truly memorable. I can't wait to return and experience the same exceptional hospitality again.

Stayed 2 nights in May 2025

10/10 Excellent

Eder, Naples

7 May 2025

Stayed 3 nights in Apr 2025

10/10 Excellent

Cristina

Travelled with family

7 May 2025

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Great hotel

Stayed 2 nights in May 2025

10/10 Excellent

mathew, redfern

7 May 2025

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

lovely grand old school hotel, the staff were exceptionally friendly and helpful. great pool and gym. beautiful lobby. the rooms and decor in other areas are elegant but perhaps starting to look a little dated and tired. It would be spectacular with a more contemporary refurb. the restaurants onsite are a little overpriced and uninviting. overall a great hotel experience.

Stayed 2 nights in Apr 2025

10/10 Excellent

Jose

Travelled with partner

5 May 2025

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Great property. Very friendly and attentive staff

Stayed 1 night in May 2025

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Kempinski Hotel Cancún

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Club Suite (Seaside)

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Suite (Seaside)

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Suite (Seafront)

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Club Double Room (Seaside)

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Club Room, 1 King Bed (Seaside)

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View all photos for Club Suite (Seafront)

Club Suite (Seafront)

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Deluxe Double Room (Seafront)

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Panoramic Suite

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Presidential Suite

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View all photos for Deluxe Room, 1 King Bed (Seaside)

Deluxe Room, 1 King Bed (Seaside)

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View all photos for Club Room, 1 King Bed (Club Seafront)

Club Room, 1 King Bed (Club Seafront)

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View all photos for Deluxe Room, 1 King Bed (Seafront)

Deluxe Room, 1 King Bed (Seafront)

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View all photos for Deluxe Double Room (Seaside)

Deluxe Double Room (Seaside)

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View all photos for Club Double Room (Seafront)

Club Double Room (Seafront)

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View all photos for Suite (The Saasil)

Suite (The Saasil)

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Kempinski Hotel Cancún

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