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Crown Paradise Club Cancun All Inclusive

3.5 star property
Family fun on the beach, with 3 outdoor pools, near Iberostar Cancun Golf Course

Photo gallery for Crown Paradise Club Cancun All Inclusive

3 outdoor pools, pool loungers
6 restaurants, breakfast, lunch, dinner served; barbecue
3 outdoor pools, pool loungers
Mini-golf
4 bars/lounges, 2 poolside bars, swim-up bar, beach bar

Reviews

7.4 out of 10
Good

Popular amenities

  • Bar
  • Hot tub
  • Room service
The current price is AU$459
includes taxes & fees
9 Dec - 10 Dec

Explore the area

View map
Boulevard Kukulcan Km 18.5, Cancun, QROO, 77500
  • Place, Iberostar Cancun Golf Course
    ‪2 min walk‬
  • Place, El Rey Ruins
    ‪3 min walk‬
  • Place, Delfines Beach
    ‪5 min walk‬
  • Airport, Cancun, Quintana Roo (CUN-Cancun Intl.)
    ‪28 min drive‬

Room options

View all photos for Standard Room (Plus)

Standard Room (Plus)

Standard Room (Plus)

Highlights

Furnished balcony or patio
Air conditioning
Free minibar items
LCD TV
Blackout curtains
Hairdryer
Eco-friendly toiletries
Private bathroom
  • 38 sq m
  • Sleeps 5
  • 1 King Bed and 1 Twin Bunk Bed

View all photos for Family Suite Paradise

Family Suite Paradise

Family Suite Paradise

7.6 out of 10
Good
(21 reviews)

Highlights

Furnished balcony or patio
Air conditioning
Free minibar items
LCD TV
2 bedrooms
Blackout curtains
Private bathroom
2 bathrooms
  • 61 sq m
  • 2 bedrooms
  • Sleeps 7
  • 1 King Bed, 1 Double Bed and 1 Large Twin Bunk Bed

View all photos for Standard Room, 1 King Bed, Ocean View

Standard Room, 1 King Bed, Ocean View

Standard Room, 1 King Bed, Ocean View

7.4 out of 10
Good
(98 reviews)

Highlights

Furnished balcony or patio
Air conditioning
Free minibar items
LCD TV
Blackout curtains
Hairdryer
Eco-friendly toiletries
Private bathroom
  • 38 sq m
  • Ocean view
  • Sleeps 3
  • 1 King Bed

View all photos for Family Suite Crown

Family Suite Crown

Family Suite Crown

Highlights

Furnished balcony or patio
Air conditioning
Free minibar items
LCD TV
2 bedrooms
Blackout curtains
Hairdryer
Eco-friendly toiletries
  • 2 bedrooms
  • Partial ocean view
  • Sleeps 5
  • 1 King Bed and 1 Twin Bunk Bed

View all photos for Standard Room, 2 Double Beds, Ocean View

Standard Room, 2 Double Beds, Ocean View

Standard Room, 2 Double Beds, Ocean View

7.6 out of 10
Good
(275 reviews)

Highlights

Furnished balcony or patio
Air conditioning
Free cots/infant beds
Free minibar items
LCD TV
Blackout curtains
Hairdryer
Eco-friendly toiletries
  • 38 sq m
  • Ocean view
  • Sleeps 4
  • 2 Double Beds

View all photos for Crown Room, Ocean View (Club Level /Tina Hidromasaje)

Crown Room, Ocean View (Club Level /Tina Hidromasaje)

Crown Room, Ocean View (Club Level /Tina Hidromasaje)

8.6 out of 10
Excellent
(103 reviews)

Highlights

Furnished balcony or patio
Private hot tub
Air conditioning
Club Lounge
Free minibar items
LCD TV
Ceiling fan
Blackout curtains
  • 40 sq m
  • Ocean view
  • Sleeps 3
  • 1 King Bed

View all photos for Honeymoon Room

Honeymoon Room

Honeymoon Room

Highlights

Furnished balcony or patio
Air conditioning
Free minibar items
LCD TV
Blackout curtains
Eco-friendly toiletries
Hairdryer
Free bottled water
  • Sea view
  • Sleeps 2
  • 1 King Bed

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About the area

Cancun

An all-inclusive stay in Cancun awaits you at Crown Paradise Club Cancun All Inclusive. Within just a 10-minute stroll, you'll find popular attractions like Iberostar Cancun Golf Course and Delfines Beach. Highlights at this beachfront property include 6 restaurants, 3 outdoor swimming pools and a full-service spa. .A day of pampering at Spa Acqua Di Mare can include massages, facials and body treatments along with access to the hot tub and steam room. The steakhouse, Wayne's Boots, serves barbecue and is open for dinner. With 2 poolside bars and 4 lounge bars to choose from, you can enjoy a drink at the property. Spend the day at the beach where you'll find sunloungers, and enjoy the 2 outdoor tennis courts and free water park. Plus you'll find a nightclub, free Wi-Fi in public areas and a gym. There's also the convenience of free self parking. .Attractions within a 10-minute drive of this 3.5-property class Zona Hotelera property include La Isla Shopping Mall and West Coast of Isla Mujeres, Punta Cancun, and Punta Nizuc National Park.

What's nearby

  • Iberostar Cancun Golf Course - 2 min walk - 0.2 km
  • El Rey Ruins - 3 min walk - 0.3 km
  • Nichupté Lagoon - 5 min walk - 0.4 km
  • Delfines Beach - 5 min walk - 0.5 km
  • Maya Museum of Cancun - 4 min drive - 2.5 km

Getting around

  • Cancun, Quintana Roo (CUN-Cancun Intl.) - 17 min drive

Restaurants

  • ‪Starcafé Iberostar Selection Cancún - ‬18 min walk
  • ‪Zai - ‬2 min walk
  • ‪Royal Solaris Cancun - ‬11 min walk
  • ‪El Antiguo Laguito - ‬18 min walk
  • ‪Marco Polo Restaurante - ‬10 min walk

About this property

Crown Paradise Club Cancun All Inclusive

Family fun on the beach, with 3 outdoor pools, near Iberostar Cancun Golf Course
Crown Paradise Club Cancun All Inclusive is an all-inclusive property. Room rates include meals and beverages at on-site restaurants and bars. Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages and other amenities.

Spend the day at the beach and work on your tan with sunloungers (chaise longues) or relax in the shade with umbrellas. At Crown Paradise Club Cancun All Inclusive, you can cool off in one of the 3 outdoor swimming pools and indulge in a pampering afternoon at the full-service spa.

There are 6 restaurants on site, along with a nearby snack bar/deli. For a drink, you can stop by one of the on-site bars, including 2 poolside bars and 4 bars/lounges. Public spaces have free WiFi. This all-inclusive property also offers a complimentary water park, a complimentary children's club and a children's pool. Free self parking is available.

This 3.5-star Cancun property is smoke free.

  • 617 guestrooms or units
  • 7 levels
  • 2 buildings
  • 6 dining venues
  • 2 bars by the pool
  • 4 bars or lounges
  • 7320 sq ft of conference space
  • 680 sq. m of conference space
  • Nightclub
  • Deli
  • Kid's club (free)
  • Supervised kid's activities (free)
  • Beach lounge chairs
  • Towels for the beach
  • Umbrellas for the beach
  • Poolside lounge chairs
  • Conference centre
  • Business facilities
  • Coffee in lobby
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Staff members are multilingual
  • Storage area for luggage
  • Front desk safe
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Games room or arcade
  • Pool or billiards table
  • Terrace
  • Garden
  • Gift shop
  • Beauty salon
  • ATM
  • On-site shopping
  • Bellhop
  • Lift
  • No smoking on site
  • Bar on the beach
  • Swim-up bar
Crown Paradise Club Cancun All Inclusive offers 617 air-conditioned accommodations with free minibar items and laptop-compatible safes. Rooms open to furnished balconies or patios. LCD televisions come with cable channels. Bathrooms include baths or showers, complimentary toiletries and hairdryers.

Guests can surf the web using complimentary wireless Internet access. Business-friendly amenities include telephones along with free local calls (restrictions may apply). Additionally, rooms include complimentary bottles of water and coffee/tea makers. In-room massages, change of towels and change of bedsheets can be requested. Housekeeping is provided on a daily basis.

Spa Acqua Di Mare has 5 treatment rooms, including rooms for couples. Services include facials, body treatments and manicures and pedicures. The spa is equipped with a hot tub and a steam room. The spa is open daily.

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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Free uncovered self parking on site
  • Wheelchair-accessible parking available

Food and drink

  • 2 poolside bars
  • 4 bars/lounges
  • 6 restaurants
  • A beach bar
  • A swim-up bar
  • Coffee and tea in common areas
  • Snack bar/deli

Restaurants on site

  • Fisherman
  • La Palapa
  • La Piazza
  • The Roosters
  • Wayne's Boots

Things to do

  • 2 outdoor tennis courts
  • 3 outdoor pools
  • Arcade/game room
  • Basketball
  • Beach volleyball
  • Billiards/pool table
  • Children's pool
  • Free children's club
  • Free water park
  • Full-service spa
  • Gym
  • Hot tub
  • Mini golf
  • Nightclub
  • Playground
  • Rock climbing
  • Sauna
  • Shopping
  • Splash pad
  • Steam room
  • Waterslide
  • Yoga classes
  • Ziplining

Family friendly

  • 3 outdoor pools
  • Arcade/game room
  • Children's pool
  • Free children's club
  • Free supervised activities for children
  • Free water park access
  • Laundry facilities
  • Mini golf
  • Playground
  • Snack bar/deli
  • Splash pad
  • Waterslide

Conveniences

  • 24-hour front desk
  • ATM
  • Gift shop/newsstand
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance
  • Wedding services

Business services

  • Business centre
  • Conference centre (7,320 square foot of space)

Outdoors

  • Beach loungers
  • Beach towels
  • Beach umbrellas
  • Garden
  • On the beach
  • Pool loungers
  • Terrace

Full-service spa

  • 5 treatment rooms
  • Couples treatment rooms
  • Facials
  • Hot tub
  • In-room massages
  • Manicures/pedicures
  • Spa open daily
  • Steam room

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Lift
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business centre
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible parking
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant

More

  • 2 buildings
  • 7 floors
  • At least 80% lighting from LEDs
  • At least 80% of food locally-sourced
  • At least 80% organic food
  • Banquet hall
  • Biodegradable coffee stirrers available
  • Biodegradable drinking straws available
  • Comprehensive food waste policy
  • Double-glazed windows
  • No plastic coffee stirrers
  • No plastic drinking straws
  • No plastic soft drink bottles
  • No plastic water bottles
  • Reusable cups
  • Reusable tableware
  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes

Bathroom

  • Bathtub or shower
  • Free toiletries
  • Hair dryer
  • Towels provided

Entertainment

  • LCD TV with cable channels

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Free bottled water
  • Free stocked minibar

More

  • Air conditioning
  • Cleaning products are eco-friendly
  • Eco-friendly toiletries
  • Free local calls
  • Iron/ironing board
  • Laptop-compatible safe
  • LED lighting
  • Phone
  • Water-efficient showers

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: anytime
Minimum check-in age - 21

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival at the property
For any questions, please contact the property using the information on the booking confirmation
This property offers 4 pools: an outdoor infinity pool, an outdoor family pool (with a children’s pool), a semi-covered family pool, and an outdoor pool with pool bar for adults only.
Connecting rooms are available for bookings of 2 "Standard Room, Ocean View" categories only and are subject to availability.

Access methods

Staffed front desk

Pets

  • Pets and service animals are not allowed at Crown Paradise Club Cancun All Inclusive

Children and extra beds

  • Children are welcome.
  • Cots (infant beds) are not available.

Payment types

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • A tax is imposed by the city: USD 4.27 per accommodation, per night

We've listed all charges provided to us by the property.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and debit cards; cash is not accepted
Safety features at this property include a fire extinguisher, a smoke detector and a first aid kit
This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children; if you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children. If you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room. This property accepts Visa, Mastercard, American Express and debit cards. Cash is not accepted. For guests' safety, the property includes a fire extinguisher, a smoke detector and a first aid kit in all accommodation.

We should mention

  • Reservations are needed for spa treatments. For reservations, contact the property before arrival using the contact information on the booking confirmation.
  • Pets and service animals are not allowed on site.
  • Guests may experience noise disturbance due to nearby construction work.

Property is also known as

Cancun Club Paradise
Cancun Crown Paradise All Inclusive
Cancun Paradise Club All Inclusive
Crown Paradise All Inclusive
Crown Paradise All Inclusive Cancun
Crown Paradise Club Cancun All Inclusive All-inclusive property
Crown Paradise Club Cancun
Crown Paradise Club Cancun All Inclusive
Paradise All Inclusive Cancun
Paradise Cancun All Inclusive
Crown Paradise Club
Crown Paradise Club Cancun All Inclusive Hotel
Crown Paradise Club All Inclusive Hotel
Crown Paradise Club All Inclusive All-inclusive property
Crown Paradise Club Cancun All Inclusive Cancun
Crown Paradise Club Cancun All Inclusive All-inclusive property

Frequently asked questions

What is the cancellation policy at Crown Paradise Club Cancun All Inclusive?

Crown Paradise Club Cancun All Inclusive offers free cancellation on select room rates. Check out the cancellation policy for more info.

How much does it cost to stay at Crown Paradise Club Cancun All Inclusive?

As of 15 Nov 2025, prices found for a 1-night stay for 2 adults at Crown Paradise Club Cancun All Inclusive on 9 Dec 2025 start from AU$452.63, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is parking available at Crown Paradise Club Cancun All Inclusive?

Yep, Crown Paradise Club Cancun All Inclusive has a free self car park.

Are there any beaches close to Crown Paradise Club Cancun All Inclusive?

Yep, Crown Paradise Club Cancun All Inclusive is a short 6-minute walk from Delfines Beach. Fun beach activities include volleyball, windsurfing and parasailing.

Is there a spa on site at Crown Paradise Club Cancun All Inclusive?

Yep, Spa Acqua Di Mare is available for guests. It has a hot tub and a steam room. You'll enjoy heaps of services like facials and body treatments.

Does Crown Paradise Club Cancun All Inclusive have a pool?

Yep, and guests love it! Crown Paradise Club Cancun All Inclusive has 3 outdoor swimming pools and a kids' pool. Grab your bathers and lounge poolside while enjoying on a lounger and with a drink from one of the bars.

Does Crown Paradise Club Cancun All Inclusive have a waterslide?

Yep, this property has a waterslide!

What luxury perks are available at Crown Paradise Club Cancun All Inclusive?

Crown Paradise Club Cancun All Inclusive features 2 poolside bars, 3 outdoor pools and a full-service spa. All guestrooms come with 24-hour room service and free minibar items.

What makes Crown Paradise Club Cancun All Inclusive a romantic place to stay?

1 hot tub and couples spa treatments, as well as private balconies and massage services available in the guestrooms, help set the scene for a romantic weekend at Crown Paradise Club Cancun All Inclusive.

Is Crown Paradise Club Cancun All Inclusive family-friendly?

You bet! With amenities such as a free children's club, a children's pool and free supervised childcare, it's no surprise that Crown Paradise Club Cancun All Inclusive is a hit with families.

Is there a free airport shuttle available at Crown Paradise Club Cancun All Inclusive?

No, Crown Paradise Club Cancun All Inclusive does not offer an airport shuttle service.

Is there a bar or restaurant at Crown Paradise Club Cancun All Inclusive?

Relax with a coldie at the 2 poolside bars or 4 lounge bars, and grab a meal at the onsite restaurant that serves barbecue.

What time are check-in & check-out at Crown Paradise Club Cancun All Inclusive?

Check-in begins at 3:00 PM. Check-out time is noon.

Are pets allowed at Crown Paradise Club Cancun All Inclusive?

No, pets and service animals are not allowed.

Is there a golf course on site at Crown Paradise Club Cancun All Inclusive?

There isn't one on site, but Iberostar Cancun Golf Course is a short 4-minute walk away.

Crown Paradise Club Cancun All Inclusive Reviews

Reviews

7.4

Good

Rating 10 - Excellent. 1182 out of 3398 reviews
Rating 8 - Good. 840 out of 3398 reviews
Rating 6 - Okay. 641 out of 3398 reviews
Rating 4 - Poor. 352 out of 3398 reviews
Rating 2 - Terrible. 383 out of 3398 reviews

7.8/10

Cleanliness

8.0/10

Staff & service

7.6/10

Amenities

7.2/10

Property conditions & facilities

7.6/10

Eco-friendliness

Reviews

8/10 Good

Mario, San Francisco

Travelled with family
Liked: Cleanliness, staff & service, amenities
Great for kids and large families on a budget. Only two things that bring the review down, 1. We found a huge cockroach in the room one morning. It was so big that it was on its back and when I close to it and started moving its leg, but its wings, yes, wings!, were too big! So it was like a turtle upside down. 2. Our bathtub had a bathtub on it…it had a thick coating on the floor…they lay what looked like a rubber coating to cover a crack? Multiple cracks? Why not just replace the tub??? The pool staff was above and beyond helpful! As the kids get older we’ll try fancier resorts. But I did not want to spend $10k on a family vacation and dealing with kids meltdowns as the kid-free couple is looking at me like, “wrf?!” The beach at the hotel is also tiny…the sea is rising!
Stayed 5 nights in Aug 2025

2/10 Terrible

Yoko

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Such a rude employees here. ESPECIALLY Front desk person Natalie. Took an hour to check in, the room wasn’t ready till 4:30. They didnt bring luggage to the room till 6:30. WiFi is not connecting properly, unable to make reservation at restaurant. Keep getting bit by bed bugs, roaches in the bathroom. Smells bad in the room. Non smoking room smells like smoke. Cleaner keep taking the room light card every time they come, and they keep coming in middle of the night ringing door bell asking they want to come in when we are in sleep. Food is really bad. They offer to change the room but they never called me back or answered the phone. People cutting line all the time. They need to learn how to speak English better. General manager Ninfa is rude. 100 %Lack of hospitality.
Stayed 5 nights in Aug 2025

8/10 Good

Victoria Louise

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I appreciated the staff, they were so kind. We had our AC that was not able to be fixed and we switched rooms but they were so quick with it regardless of the unfortunate situation
Stayed 6 nights in Aug 2025

8/10 Good

cristina

Stayed 5 nights in Aug 2025

10/10 Excellent

Rosa

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Jul 2025

2/10 Terrible

Evan

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Absolutely terrible from the moment we walked in. Took almost an hour just to get checked in, and when we finally did we decided to go to the buffet after a long day of traveling because our room was not ready. Walk into the buffet and immediately started sweating because it was so hot. The food was sub-par at best but the wait staff was great. We finally made it up to the room only for our bracelets to not work so we had to go all the way back down to get them reset and back up to the room. We open the door and a wave of mildew and mold smell greets you on the way in, everything is soaked from condensation in the room the bed, the towels, the floor and it made the smell worse. Everything was dirty and broken. This was supposed to be an upgraded suite. Absolutely no way I was keeping my pregnant wife and daughter in that room much less the hotel. Go back downstairs and the staff is unwilling to do any accommodation for us so we asked for a refund and were unwilling to help because we booked through a third party. Literally said “we can do early check out but you won’t have a refund and no money for a new hotel”. We ended up canceling the entire week we were supposed to stay there and booked anothert resort that was beyond our expectations.
Stayed 5 nights in Aug 2025

8/10 Good

Julio

Stayed 4 nights in Jul 2025

6/10 Okay

Pattrese

Stayed 3 nights in Aug 2025

8/10 Good

Rodolfo

Liked: Staff & service, property conditions & facilities
.
Stayed 4 nights in Jul 2025

2/10 Terrible

Ashley

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
Food was horrible. Couldnt get into any of the restaurant for all inclusive. Buffet didnt have big selection. Room was cold and bed was comfortable. Floor was dirty. Halls were HOT. Poor alcohol selection for all inclusive.
Stayed 3 nights in Aug 2025

2/10 Terrible

Daisy

Travelled with family, Travelled with family and small children
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The dining table chairs had mold we went to reception to inform them so they could replace them. All they did was ask us to take them out to the front of our door then the next day the same chairs were in our balcony area😵‍💫 and we took pictures the 1st day when we took a shower the whole restroom flooded the drains were clogged up so we called the next day and they sent someone to fix it then tol a whole 24 hours they sent someone to clean up the mess from unclogging it
Stayed 4 nights in Jul 2025

6/10 Okay

Jennifer

Travelled with family and small children
Liked: Amenities
Disliked: Staff & service
Nice and big but are room smells bad . Love that they have adult pool and kids pool . Ibwish the pools stay open longer special adult one .
Stayed 6 nights in Aug 2025

8/10 Good

carly

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Stayed 4 nights in Jul 2025

4/10 Poor

Javier

Disliked: Staff & service, property conditions & facilities
2nd time staying and I felt was not a good one beds need to be updated very stiff With stains.some walls are dirty by ceiling one of our family member has a cockroach is there room .. food is nothing crazy some restaurant host are very rude make a big deal being 5 min late to your reservation or trying to sit with your family that are in a diff room..
Stayed 6 nights in Aug 2025

2/10 Terrible

Alyssa

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Food was limited in options, in fact, they served refried beans and green beans with onions in it for breakfast. Our air conditioner, barely worked, the staff was in incredibly rude, we never received our towel cards and was told they were in the packet, so we were unable to get towels our entire stay. The elevators didn’t work. The specialties that I paid for like the club membership and free room service was never accurately given. The free room service part never happened at all. They wanted to charge us. The room itself was fine except for the air conditioner barely working. The bathroom was very outdated and very too star like. At the bar sometimes they make you lineup and sometimes you can just walk up there and get a drink so you never really know how you’re supposed to get a drink. You could wait there for an hour and watch 15 other people get one just depends on what they’re doing that specific part of the day. I never saw anybody breaking any of the seaweed except for one morning for about an hour and they just left it on the beach highly discourage never would go back.
Stayed 2 nights in Aug 2025

6/10 Okay

BRYAN ISMAEL DE

Liked: Staff & service
Disliked: Property conditions & facilities
Stayed 3 nights in Aug 2025

8/10 Good

Senait

Liked: Cleanliness, staff & service, property conditions & facilities
The bed comfort
Stayed 4 nights in Jul 2025

2/10 Terrible

Inder Mohan Singh

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The room service was a very bad experience.We were thirsty as it was a hot summer, so we had requested for water bottles 4 times repeatedly approx at 1pm,7pm,11 pm .12 mid night. Finally we went by walking to front desk, he committed for water bottles but till morning we hv not received any water.At breakfast buffer first of all we drank lots of water.Its so inhuman, behaviour of resort. They not even apologized. Even there old type shower knob was broken. The hot water was not in shower,we adjusted with lukewarm shower. The vegetarian food options were so minimum as my wife is pure vegetarian. Its really a worse experience of room service. The best part was the amazing shows. The sadest part is that they hv not expressed any apologies.
Stayed 5 nights in Aug 2025

6/10 Okay

Chabelys

Travelled with family, Travelled with partner
Liked: Staff & service
Disliked: Property conditions & facilities
We had an overall great experience. However, there were a few inconveniences. During our stay, there was one elevator broken and one without AC. The broken elevator caused a lot of bottleneck. The elevator with no AC seemed to be a service elevator that they allowed guests to use. Additionally, you can only book the restaurants day of and we were told they began accepting reservations at noon. We were not able to book two restaurants during the beginning of our stay because they would get booked instantly. Finally one of the restaurant captains informed us the bookings actually begin at 8 AM.
Stayed 7 nights in Jul 2025

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The hotel was good , great area for the kids. The restaurant was good , we had a good time there.
Stayed 4 nights in Jul 2025

2/10 Terrible

Leslie

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
My experience at Crown Paradise was deeply disappointing and not at all reflective of how this property is advertised. My family and I encountered multiple issues during our stay—ranging from uninhabitable room conditions to a complete lack of support from hotel management. When we approached the hotel staff to address the serious concerns we were facing, not once did they offer to assist, compensate, or even propose a solution. Instead, we were met with indifference. We ultimately had to check out early because the conditions were not only uncomfortable but posed legitimate safety concerns. I do not recommend this hotel, and I strongly urge others to consider different accommodations if you expect a safe, clean, and responsive environment. This property is not what it claims to be, and the lack of customer care is unacceptable.
Stayed 9 nights in Jul 2025

4/10 Poor

JULIE, SONORA

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Adult pool! Italian, steak house & French restaurants were very good. Staff were amazing! Property is well worn. Seaweed was crazy! Never went into Ocean! Couldn’t! Buffet was terrible. Kids everywhere! Standard room two fulls/beds were horrible! We finally got moved! Room was better! Humidity when we were there was absolutely horrible! Room smelled of mold/mildew. Would never have picked this place- But, we were there to attend a wedding! Skip this place!
Stayed 6 nights in Jul 2025

8/10 Good

Oscar, OMAHA

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities
Stayed 6 nights in Jul 2025

8/10 Good

Nancy

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
They were painting rooms down the hall and the fumes were really strong in the hall every time we walked by to go downstairs. Other than that the stay was great. Good food & customer service.
Stayed 6 nights in Jul 2025

10/10 Excellent

Fernando

Stayed 8 nights in Jul 2025