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Crown Paradise Club Cancun All Inclusive

3.5 star property
Family fun on the beach, with 3 outdoor pools, near Iberostar Cancun Golf Course

Photo gallery for Crown Paradise Club Cancun All Inclusive

Relax by the oceanfront pool surrounded by lounge chairs and take in the breathtaking views.
Savor a meal with a view at this seaside restaurant, offering a classic dining experience with a balcony overlooking the ocean.
Enjoy a drink at the bar with a view of the sea and cityscape.
Relax by the pool overlooking the ocean and beach.
Play a round of golf amidst lush greenery and palm trees.

Reviews

7.4 out of 10
Good

Popular amenities

  • Bar
  • Room service
The current price is AU$469
includes taxes & fees
17 Aug - 18 Aug

Explore the area

Map
Boulevard Kukulcan Km 18.5, Cancun, QROO, 77500
  • Iberostar Cancun Golf Course
    ‪2 min walk‬
  • El Rey Ruins
    ‪3 min walk‬
  • Delfines Beach
    ‪5 min walk‬
  • Cancun, Quintana Roo (CUN-Cancun Intl.)
    ‪17 min drive‬

Room options

View all photos for Standard Room, 2 Double Beds, Ocean View

Standard Room, 2 Double Beds, Ocean View

Standard Room, 2 Double Beds, Ocean View

7.6 out of 10
Good
(271 reviews)

Highlights

Furnished balcony or patio
Air conditioning
Free cots/infant beds
Free minibar items
LCD TV
Blackout curtains
Hairdryer
Eco-friendly toiletries
  • 38 sq m
  • Ocean view
  • Sleeps 4
  • 2 Double Beds

View all photos for Crown Room, Ocean View (Club Level /Tina Hidromasaje)

Crown Room, Ocean View (Club Level /Tina Hidromasaje)

Crown Room, Ocean View (Club Level /Tina Hidromasaje)

8.6 out of 10
Excellent
(101 reviews)

Highlights

Furnished balcony or patio
Private hot tub
Air conditioning
Club Lounge
Free minibar items
LCD TV
Blackout curtains
Ceiling fan
  • 39.7 sq m
  • Ocean view
  • Sleeps 3
  • 1 King Bed

View all photos for Family Suite Crown

Family Suite Crown

Family Suite Crown

Highlights

Furnished balcony or patio
Air conditioning
Free minibar items
LCD TV
Blackout curtains
2 bedrooms
Hairdryer
Eco-friendly toiletries
  • Partial ocean view
  • Sleeps 5
  • 1 King Bed and 1 Single Bunk Bed

View all photos for Standard Room, 1 King Bed, Ocean View

Standard Room, 1 King Bed, Ocean View

Standard Room, 1 King Bed, Ocean View

7.4 out of 10
Good
(95 reviews)

Highlights

Furnished balcony or patio
Air conditioning
Free minibar items
LCD TV
Blackout curtains
Hairdryer
Eco-friendly toiletries
Private bathroom
  • 38.25 sq m
  • Ocean view
  • Sleeps 3
  • 1 King Bed

View all photos for Family Suite Paradise

Family Suite Paradise

Family Suite Paradise

7.6 out of 10
Good
(19 reviews)

Highlights

Furnished balcony or patio
Air conditioning
Free minibar items
LCD TV
Blackout curtains
2 bedrooms
Private bathroom
Eco-friendly toiletries
  • 61 sq m
  • Sleeps 7
  • 1 King Bed, 1 Double Bed and 1 Large Single Bunk Bed

View all photos for Standard Room (Plus)

Standard Room (Plus)

Standard Room (Plus)

Highlights

Furnished balcony or patio
Air conditioning
Free minibar items
LCD TV
Blackout curtains
Hairdryer
Eco-friendly toiletries
Private bathroom
  • 38 sq m
  • Sleeps 5
  • 1 King Bed and 1 Single Bunk Bed

View all photos for Honeymoon Room

Honeymoon Room

Honeymoon Room

Highlights

Furnished balcony or patio
Air conditioning
Free minibar items
LCD TV
Blackout curtains
Hairdryer
Eco-friendly toiletries
Free bottled water
  • Sea view
  • Sleeps 2
  • 1 King Bed

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About the area

Cancun

An all-inclusive stay in Cancun awaits you at Crown Paradise Club Cancun All Inclusive. Within just a 10-minute stroll, you'll find popular attractions like Iberostar Cancun Golf Course and Delfines Beach. Highlights at this beachfront property include 6 restaurants, 3 outdoor swimming pools and a full-service spa. .A day of pampering at Spa Acqua Di Mare can include massages, facials and body treatments along with access to the hot tub and steam room. The steakhouse, Wayne's Boots, serves barbecue and is open for dinner. With 2 poolside bars and 4 lounge bars to choose from, you can enjoy a drink at the property. Spend the day at the beach where you'll find sunloungers, and enjoy the 2 outdoor tennis courts and free water park. Plus you'll find a nightclub, free Wi-Fi in public areas and a gym. There's also the convenience of free self parking. .Attractions within a 10-minute drive of this 3.5-property class Zona Hotelera property include La Isla Shopping Mall and West Coast of Isla Mujeres, Punta Cancun, and Punta Nizuc National Park.

What's nearby

  • Iberostar Cancun Golf Course - 2 min walk - 0.2 km
  • El Rey Ruins - 3 min walk - 0.3 km
  • Delfines Beach - 5 min walk - 0.5 km
  • Aquaworld - 4 min drive - 4.6 km
  • Ventura Park Cancun - 9 min drive - 9.5 km

Getting around

  • Cancun, Quintana Roo (CUN-Cancun Intl.) - 17 min drive

Restaurants

  • ‪Starcafé Iberostar Selection Cancún - ‬2 min drive
  • ‪Zai - ‬2 min walk
  • ‪Km 19.5 - ‬18 min walk
  • ‪El Antiguo Laguito - ‬2 min drive
  • ‪Bogavante Restaurant - ‬12 min walk

About this property

Crown Paradise Club Cancun All Inclusive

Family fun on the beach, with 3 outdoor pools, near Iberostar Cancun Golf Course
Crown Paradise Club Cancun All Inclusive is an all-inclusive property. Room rates include meals and beverages at on-site restaurants and bars. Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages and other amenities.

Spend the day at the beach and work on your tan with sunloungers (chaise longues) or relax in the shade with umbrellas. At Crown Paradise Club Cancun All Inclusive, you can cool off in one of the 3 outdoor swimming pools and indulge in a pampering afternoon at the full-service spa.

There are 6 restaurants on site, along with a nearby snack bar/deli. For a drink, you can stop by one of the on-site bars, including 2 poolside bars and 4 bars/lounges. Public spaces have free WiFi. This all-inclusive property also offers a complimentary water park, a complimentary children's club and a children's pool. Free self parking is available.

This 3.5-star Cancun property is smoke free.

  • 617 guestrooms or units
  • 7 levels
  • 2 buildings
  • 6 dining venues
  • 2 bars by the pool
  • 4 bars or lounges
  • 7320 sq ft of conference space
  • 680 sq. m of conference space
  • Nightclub
  • Deli
  • Kid's club (free)
  • Supervised kid's activities (free)
  • Beach lounge chairs
  • Towels for the beach
  • Umbrellas for the beach
  • Poolside lounge chairs
  • Conference centre
  • Business facilities
  • Coffee in lobby
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Staff members are multilingual
  • Storage area for luggage
  • Front desk safe
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Games room or arcade
  • Pool or billiards table
  • Terrace
  • Garden
  • Gift shop
  • Beauty salon
  • ATM
  • On-site shopping
  • Bellhop
  • Lift
  • No smoking on site
  • Bar on the beach
  • Swim-up bar
Crown Paradise Club Cancun All Inclusive offers 617 air-conditioned accommodations with free minibar items and laptop-compatible safes. Rooms open to furnished balconies or patios. LCD televisions come with cable channels. Bathrooms include baths or showers, complimentary toiletries and hairdryers.

Guests can surf the web using complimentary wireless Internet access. Business-friendly amenities include telephones along with free local calls (restrictions may apply). Additionally, rooms include complimentary bottles of water and coffee/tea makers. In-room massages, change of towels and change of bedsheets can be requested. Housekeeping is provided on a daily basis.

Spa Acqua Di Mare has 5 treatment rooms, including rooms for couples. Services include facials, body treatments and manicures and pedicures. The spa is equipped with a hot tub and a steam room. The spa is open daily.

Languages

English, Spanish

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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Free uncovered self parking on site
  • Wheelchair-accessible parking available

Food and drink

  • 2 poolside bars
  • 4 bars/lounges
  • 6 restaurants
  • A beach bar
  • A swim-up bar
  • Coffee and tea in common areas
  • Snack bar/deli

Restaurants on site

  • Fisherman
  • La Palapa
  • La Piazza
  • Los Gallos
  • Wayne's Boots

Things to do

  • 2 outdoor tennis courts
  • 3 outdoor pools
  • Arcade/game room
  • Basketball
  • Beach volleyball
  • Billiards/pool table
  • Children's pool
  • Free children's club
  • Free water park
  • Full-service spa
  • Gym
  • Hot tub
  • Mini golf
  • Nightclub
  • Playground
  • Rock climbing
  • Sauna
  • Shopping
  • Steam room
  • Waterslide
  • Yoga classes
  • Ziplining

Family friendly

  • 3 outdoor pools
  • Arcade/game room
  • Children's pool
  • Free children's club
  • Free supervised activities for children
  • Free water park access
  • Laundry facilities
  • Mini golf
  • Playground
  • Snack bar/deli
  • Waterslide

Conveniences

  • 24-hour front desk
  • ATM
  • Gift shop/newsstand
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance
  • Wedding services

Business services

  • Business centre
  • Conference centre (7,320 square foot of space)

Outdoors

  • Beach loungers
  • Beach towels
  • Beach umbrellas
  • Garden
  • On the beach
  • Pool loungers
  • Terrace

Full-service spa

  • 5 treatment rooms
  • Couples treatment rooms
  • Facials
  • Hot tub
  • In-room massages
  • Manicures/pedicures
  • Spa open daily
  • Steam room

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Lift
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business centre
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible parking
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant

More

  • 2 buildings
  • 7 floors
  • At least 80% lighting from LEDs
  • At least 80% of food locally-sourced
  • At least 80% organic food
  • Banquet hall
  • Biodegradable coffee stirrers available
  • Biodegradable drinking straws available
  • Comprehensive food waste policy
  • Double-glazed windows
  • No plastic coffee stirrers
  • No plastic drinking straws
  • No plastic soft drink bottles
  • No plastic water bottles
  • Reusable cups
  • Reusable tableware
  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes

Bathroom

  • Bathtub or shower
  • Free toiletries
  • Hair dryer
  • Towels provided

Entertainment

  • LCD TV with cable channels

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Free bottled water
  • Free stocked minibar

More

  • Air conditioning
  • Cleaning products are eco-friendly
  • Eco-friendly toiletries
  • Free local calls
  • Iron/ironing board
  • Laptop-compatible safe
  • LED lighting
  • Phone
  • Water-efficient showers

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: anytime
Minimum check-in age - 21

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival at the property
For any questions, please contact the property using the information on the booking confirmation
This property offers 4 pools: an outdoor infinity pool, an outdoor family pool (with a children’s pool), a semi-covered family pool, and an outdoor pool with pool bar for adults only.
Connecting rooms are available for bookings of 2 "Standard Room, Ocean View" categories only and are subject to availability.

Renovations and closures

The following facilities or services will be unavailable from September 17 2025 to September 30 2025 (dates subject to change):
  • Children's club

Access methods

Staffed front desk

Pets

  • Pets and service animals are not allowed at Crown Paradise Club Cancun All Inclusive

Children and extra beds

  • Children are welcome.
  • Cots (infant beds) are not available.

Payment types

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • A tax is imposed by the city: USD 4.25 per accommodation, per night

We've listed all charges provided to us by the property.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and debit cards; cash is not accepted
Safety features at this property include a fire extinguisher, a smoke detector and a first aid kit
This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children; if you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children. If you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room. This property accepts Visa, Mastercard, American Express and debit cards. Cash is not accepted. For guests' safety, the property includes a fire extinguisher, a smoke detector and a first aid kit in all accommodation.

We should mention

  • Reservations are needed for spa treatments. For reservations, contact the property before arrival using the contact information on the booking confirmation.
  • Pets and service animals are not allowed on site.
  • Guests may experience noise disturbance due to nearby construction work.

Property is also known as

Cancun Club Paradise
Cancun Crown Paradise All Inclusive
Cancun Paradise Club All Inclusive
Crown Paradise All Inclusive
Crown Paradise All Inclusive Cancun
Crown Paradise Club Cancun All Inclusive All-inclusive property
Crown Paradise Club Cancun
Crown Paradise Club Cancun All Inclusive
Paradise All Inclusive Cancun
Paradise Cancun All Inclusive
Crown Paradise Club
Crown Paradise Club Cancun All Inclusive Hotel
Crown Paradise Club All Inclusive Hotel
Crown Paradise Club All Inclusive All-inclusive property
Crown Paradise Club Cancun All Inclusive Cancun
Crown Paradise Club Cancun All Inclusive All-inclusive property

Frequently asked questions

What is the cancellation policy at Crown Paradise Club Cancun All Inclusive?

Crown Paradise Club Cancun All Inclusive offers free cancellation on select room rates. Check out the cancellation policy for more info.

How much does it cost to stay at Crown Paradise Club Cancun All Inclusive?

As of 18 July 2025, prices found for a 1-night stay for 2 adults at Crown Paradise Club Cancun All Inclusive on 17 Aug 2025 start from AU$462.52, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is parking available at Crown Paradise Club Cancun All Inclusive?

Yep, Crown Paradise Club Cancun All Inclusive has a free self car park.

Are there any beaches close to Crown Paradise Club Cancun All Inclusive?

Yep, Crown Paradise Club Cancun All Inclusive is a short 6-minute walk from Delfines Beach. Fun beach activities include volleyball, windsurfing and parasailing.

Is there a spa on site at Crown Paradise Club Cancun All Inclusive?

Yep, Spa Acqua Di Mare is available for guests. It has a hot tub and a steam room. You'll enjoy heaps of services like facials and body treatments.

Does Crown Paradise Club Cancun All Inclusive have a pool?

Yep, and guests love it! Crown Paradise Club Cancun All Inclusive has 3 outdoor swimming pools and a kids' pool. Grab your bathers and lounge poolside while enjoying on a lounger and with a drink from one of the bars.

Does Crown Paradise Club Cancun All Inclusive have a waterslide?

Yep, this property has a waterslide!

What luxury perks are available at Crown Paradise Club Cancun All Inclusive?

Crown Paradise Club Cancun All Inclusive features 2 poolside bars, 3 outdoor pools and a full-service spa. All guestrooms come with 24-hour room service and free minibar items.

What makes Crown Paradise Club Cancun All Inclusive a romantic place to stay?

1 hot tub and couples spa treatments, as well as private balconies and massage services available in the guestrooms, help set the scene for a romantic weekend at Crown Paradise Club Cancun All Inclusive.

Is Crown Paradise Club Cancun All Inclusive family-friendly?

You bet! With amenities such as a free children's club, a children's pool and free supervised childcare, it's no surprise that Crown Paradise Club Cancun All Inclusive is a hit with families.

Is there a free airport shuttle available at Crown Paradise Club Cancun All Inclusive?

No, Crown Paradise Club Cancun All Inclusive does not offer an airport shuttle service.

Is there a bar or restaurant at Crown Paradise Club Cancun All Inclusive?

Relax with a coldie at the 2 poolside bars or 4 lounge bars, and grab a meal at the onsite restaurant that serves barbecue.

What time are check-in & check-out at Crown Paradise Club Cancun All Inclusive?

Check-in begins at 3:00 PM. Check-out time is noon.

Are pets allowed at Crown Paradise Club Cancun All Inclusive?

No, pets and service animals are not allowed.

Is there a golf course on site at Crown Paradise Club Cancun All Inclusive?

There isn't one on site, but Iberostar Cancun Golf Course is a short 4-minute walk away.

Crown Paradise Club Cancun All Inclusive Reviews

Reviews

7.4

Good

Rating 10 - Excellent. 1155 out of 3308 reviews
Rating 8 - Good. 835 out of 3308 reviews
Rating 6 - Okay. 620 out of 3308 reviews
Rating 4 - Poor. 339 out of 3308 reviews
Rating 2 - Terrible. 359 out of 3308 reviews

8.0/10

Cleanliness

8.0/10

Staff & service

7.6/10

Amenities

7.2/10

Property conditions & facilities

7.8/10

Eco-friendliness

Reviews

8/10 Good

Mario

Liked: Staff & service
It’s an affordable familiar all inclusive, with different games for kids, food and drinks are average. Definitely a place where you and your family will have a lot of rest.
Stayed 4 nights in Apr 2025

4/10 Poor

Jaslyn

Liked: Staff & service
The food is horrible and the restaurants require a reservation but they are all booked up by the time share members it's impossible to get one. It opens at 8am and I was on every day at 8am and couldn't get one for the 5 days I was there.
Stayed 4 nights in Apr 2025

2/10 Terrible

Liliana, Arlington

Disliked: Cleanliness, staff & service, property conditions & facilities
I’m extremely disappointed with my stay at this hotel. The entire property is in serious need of upgrades, especially the rooms and bathrooms. To make matters worse, we found cockroaches in our room, which is completely unacceptable. The food was poor in quality, and the drinks were extremely watered down. This experience fell far below expectations, and I will definitely not be staying here again. I also would not recommend this hotel to anyone.
Stayed 4 nights in Apr 2025

6/10 Okay

Ryan

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 7 nights in Apr 2025

6/10 Okay

Michael

Stayed 7 nights in Apr 2025

8/10 Good

Cindy Denise

Liked: Cleanliness, staff & service
Stayed 3 nights in Mar 2025

6/10 Okay

Artiana

Liked: Cleanliness
Disliked: Property conditions & facilities
Dinner reservations are a hassle—despite being a guest, it’s surprisingly hard to get a table. Poolside seating is another frustration; unless you’re up by 5 a.m. to claim a spot, good luck finding one. For the price, I expected better organization and more consideration for guests staying on the property.
Stayed 8 nights in Mar 2025

2/10 Terrible

brianna

Travelled with family, Travelled with family and small children
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
The outside of the hotel and the staff are amazing. The hotel itself is outdated and needs an exterminator. We seen countless roaches of all sizes. Even in the bottom of the pool. The food was low quality. I traveled with my partner and 3 kids. We booked a family room. I was not aware it was on the bottom floor at the time of booking. When we first checked into our first hotel room the tub was cracked in many places I didn’t even let my kids sit in the tub, the floor was scratched up and had cracks in the floor allowing ROACHES and other bugs to get through. I seen countless of them around our room and killed many. I requested a room change the first night there and was given a different room after two days but was not given a price difference or anything else for the horrible room and experience we had in that room. The second room we had was better and cleaner. Just would have liked a reimbursement for having to downsize. As I stated the outside of the hotel was beautiful and the staff is very friendly and attentive. The pools fill up quick so you have to wake up before sunrise to get a good spot otherwise you’re stuck at the beach all day with no shade. This hotel definitely isn’t worth the price you can find a way better family friendly resort for a better or equal price. This was my second time at this resort and it went down hill from the first time I stayed here. Staff again was amazing but the hotel not so much.
Stayed 6 nights in Apr 2025

4/10 Poor

Kelli Eileen

Stayed 7 nights in Mar 2025

10/10 Excellent

Luis

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Todo Muy vien la comida super rica y mucha variedad
Stayed 3 nights in Apr 2025

8/10 Good

Tika Ram

Stayed 3 nights in Mar 2025

10/10 Excellent

Saira Yuliana Avalos, Arrey

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We enjoyed our stay! Everything was perfect, staff was informative and polite.
Stayed 4 nights in Apr 2025

6/10 Okay

Taha

Travelled with partner
Liked: Cleanliness, amenities
Disliked: Staff & service
Food not good at al
Stayed 3 nights in Apr 2025

8/10 Good

Saysamone

Stayed 7 nights in Mar 2025

10/10 Excellent

Griselda

Liked: Cleanliness, staff & service, property conditions & facilities
Great for kids.
Stayed 5 nights in Apr 2025

8/10 Good

Kimberly Lynne

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 7 nights in Apr 2025

8/10 Good

CHONG

Liked: Cleanliness, staff & service, property conditions & facilities
Good experience for family
Stayed 4 nights in Apr 2025

2/10 Terrible

Shree

Disliked: Cleanliness, staff & service, property conditions & facilities
Floor not clean by housekeeper every day also upon check floor dirty, cockroach and spider in my room, not giving water bottle last two days, food not much good as well sometime lunch and dinner same. Not recommended for specially room.
Stayed 4 nights in Apr 2025

6/10 Okay

Corinna Leah, Surrey

Stayed 8 nights in Mar 2025

10/10 Excellent

jorge

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Apr 2025

8/10 Good

Martin Luis

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hola talves la calidad de las habitaciones pudiera mejorar. de manera general las instalaciones y comida del hotel son buenas sin embargo creo que pudieran poner mas calidad a las habitaciones
Stayed 2 nights in Mar 2025

8/10 Good

Ngoc Thach

Travelled with family, Travelled with family and small children, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The rooms were a little dirty and the balcony door lock was a bit busted. The walls in the room were a bit dirty as well. The AC worked really well. Th staff made sure our room was tidy and beds were made every day. The buffet was really good and the kids enjoyed the ice cream. The poolside food consisted of burgers and hotdogs and occasionally would have tacos. The kids pool was great and clean for the most part. The staff at the kids drop off were quite strict at who could stay and play. My daughter was 4 and the place only looked after 3 year olds and younger. There was no one there at the time but they told her she couldn’t play with the toys which was a bit sad. The entrance to the kids pool needs more staff as there’s only 1 person letting people in and out. It can take a long time just waiting. Overall the place was good for the price that we paid.
Stayed 6 nights in Mar 2025

2/10 Terrible

Steven

Business traveller
Disliked: Cleanliness, staff & service, property conditions & facilities
I am writing to formally file a complaint regarding my recent stay at Crown Paradise Club Cancun, which I booked through Expedia.com. The experience was deeply disappointing and marked by misleading practices and unacceptable conditions that compromised my family's vacation. When I made the reservation through Expedia.com, the total price displayed — and confirmed — was $1,332 USD. This price was clearly advertised as "all-inclusive" and inclusive of taxes and fees. During the booking process, I accurately entered the ages of my two children, five and nine years old, and the system confirmed the total price accordingly. However, upon arrival at the hotel, I was unexpectedly charged an additional $400 for my children — despite the fact that their information was correctly input from the start.In addition to this misleading pricing issue, the hotel conditions at Crown Paradise Club Cancun were unacceptable: The beds were visibly dirty upon check-in. We experienced water issues in the room. One of my daughters became seriously ill from food poisoning, suffering for two days with stomach issues and constant trips to the bathroom. This was supposed to be a relaxing family vacation, and instead it turned into a stressful and upsetting experience. I am requesting a full investigation into this matter by both Expedia and Crown Paradise Club. I also expect a partial refund or compensation for both the unexpected $400 charge and the unsanitary hotel conditions.
Stayed 4 nights in Apr 2025

8/10 Good

Shijie

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice experience with children. Lots of activities.
Stayed 8 nights in Feb 2025

8/10 Good

Lawrence

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 7 nights in Apr 2025