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Crown Paradise Club Cancun All Inclusive

3.5 star property

Photo gallery for Crown Paradise Club Cancun All Inclusive

3 outdoor pools, pool loungers
Honeymoon Room
6 restaurants, breakfast, lunch, dinner served; barbecue
Waterslide
4 bars/lounges, 2 poolside bars, swim-up bar, beach bar

Reviews

7.2 out of 10
Good

Popular amenities

  • Spa pool
  • All-inclusive
  • Parking included
  • Free Wi-Fi
The current price is AU$435
includes taxes & fees
1 June - 2 June

Explore the area

View map
Boulevard Kukulcan Km 18.5, Cancun, QROO, 77500
  • Place, Iberostar Cancun Golf Course
    ‪3 min walk‬
  • Place, El Rey Ruins
    ‪5 min walk‬
  • Place, Delfines Beach
    ‪6 min walk‬
  • Airport, Cancun, Quintana Roo (CUN-Cancun Intl.)
    ‪26 min drive‬

Room options

View all photos for Room

Free minibar, in-room safe, blackout curtains, iron/ironing board

Room

8.0 out of 10
Very good
(2 reviews)
  • Sea view
  • 32 sq m
  • Sleeps 5
  • Free Wi-Fi

View all photos for Standard Room (Plus)

Standard Room (Plus)

Standard Room (Plus)

  • 38 sq m
  • Sleeps 5
  • 1 King Bed and 1 Single Bunk Bed
  • Free Wi-Fi

View all photos for Family Suite Paradise

Family Suite Paradise

Family Suite Paradise

7.4 out of 10
Good
(28 reviews)
  • Garden view
  • 61 sq m
  • 2 bedrooms
  • Sleeps 7
  • 1 King Bed, 1 Double Bed and 1 Large Single Bunk Bed
  • Free Wi-Fi

View all photos for Standard Room, 1 King Bed, Ocean View

Standard Room, 1 King Bed, Ocean View

Standard Room, 1 King Bed, Ocean View

7.4 out of 10
Good
(106 reviews)
  • Ocean view
  • 38 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed
  • Free Wi-Fi

View all photos for Family Suite Crown

Family Suite Crown

Family Suite Crown

  • Partial ocean view
  • 2 bedrooms
  • Sleeps 5
  • 1 King Bed and 1 Single Bunk Bed
  • Free Wi-Fi

View all photos for Standard Room, 2 Double Beds, Ocean View

Standard Room, 2 Double Beds, Ocean View

Standard Room, 2 Double Beds, Ocean View

7.4 out of 10
Good
(320 reviews)
  • Ocean view
  • 38 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds
  • Free Wi-Fi

View all photos for Crown Room, Ocean View (Club Level /Tina Hidromasaje)

Crown Room, Ocean View (Club Level /Tina Hidromasaje)

Crown Room, Ocean View (Club Level /Tina Hidromasaje)

8.4 out of 10
Very good
(122 reviews)
  • Ocean view
  • 40 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed
  • Free Wi-Fi

View all photos for Honeymoon Room

Honeymoon Room

Honeymoon Room

  • Sea view
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
  • Free Wi-Fi

View all photos for Room

Free minibar, in-room safe, blackout curtains, iron/ironing board

Room

10.0 out of 10
Exceptional
(1 review)
  • Sea view
  • 30 sq m
  • Sleeps 2
  • Free Wi-Fi

View all photos for Room

Free minibar, in-room safe, blackout curtains, iron/ironing board

Room

9.0 out of 10
Wonderful
(2 reviews)
  • Sea view
  • 26 sq m
  • Sleeps 4
  • Free Wi-Fi

View all photos for Room

Free minibar, in-room safe, blackout curtains, iron/ironing board

Room

  • Sea view
  • 38 sq m
  • Sleeps 2
  • Free Wi-Fi

Room

  • Garden view
  • 41 sq m
  • Sleeps 5
  • Free Wi-Fi

Room

  • 76 sq m
  • Sleeps 7
  • Free Wi-Fi

View all photos for Room

Free minibar, in-room safe, blackout curtains, iron/ironing board

Room

10.0 out of 10
Exceptional
(1 review)
  • Sea view
  • 28 sq m
  • Sleeps 5
  • Free Wi-Fi

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About the area

Cancun

An all-inclusive stay in Cancun awaits you at Crown Paradise Club Cancun All Inclusive. Within just a 10-minute stroll, you'll find popular attractions like Delfines Beach and Iberostar Cancun Golf Course. Highlights at this beachfront property include 6 restaurants, 3 outdoor swimming pools and a full-service spa. .A day of pampering at Spa Acqua Di Mare can include massages, facials and body treatments along with access to the hot tub and steam room. The steakhouse, Wayne's Boots, serves barbecue and is open for dinner. With 2 poolside bars and 4 lounge bars to choose from, you can enjoy a drink at the property. Spend the day at the beach where you'll find sunloungers, and enjoy the 2 outdoor tennis courts and free water park. Plus you'll find a nightclub, free Wi-Fi in public areas and a gym. There's also the convenience of free self parking. .Attractions within a 10-minute drive of this 3.5-property class Zona Hotelera property include La Isla Shopping Mall and West Coast of Isla Mujeres, Punta Cancun, and Punta Nizuc National Park.

What's nearby

  • Iberostar Cancun Golf Course - 3 min walk - 0.3 km
  • El Rey Ruins - 5 min walk - 0.4 km
  • El Rey Ruins Trailhead - 5 min walk - 0.4 km
  • Delfines Beach - 6 min walk - 0.6 km
  • Nichupté Lagoon - 11 min walk - 1.0 km

Getting around

  • Cancun, Quintana Roo (CUN-Cancun Intl.) - 17 min drive

Restaurants

  • ‪Ennea Beach Club - ‬8 min walk
  • ‪Bar Margarita - ‬4 min walk
  • ‪Riu Ventura Pool - ‬3 min walk
  • ‪Zai - ‬4 min walk
  • ‪Marco Polo Restaurante - ‬11 min walk

About this property

Crown Paradise Club Cancun All Inclusive

Crown Paradise Club Cancun All Inclusive is an all-inclusive property. Room rates include meals and beverages at on-site restaurants and bars. Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages and other amenities.

Spend the day at the beach and work on your tan with sunloungers (chaise longues) or relax in the shade with umbrellas. At Crown Paradise Club Cancun All Inclusive, you can cool off in one of the 3 outdoor swimming pools and indulge in a pampering afternoon at the full-service spa.

There are 6 restaurants on site, along with a nearby snack bar/deli. For a drink, you can stop by one of the on-site bars, including 2 poolside bars and 4 bars/lounges. Public spaces have free WiFi. This all-inclusive property also offers a complimentary water park, a complimentary children's club and a children's pool. Free self parking is available.

This 3.5-star Cancun property is smoke free.

  • 617 guestrooms or units
  • 7 levels
  • 2 buildings
  • 6 dining venues
  • 2 bars by the pool
  • 4 bars or lounges
  • 7320 sq ft of conference space
  • 680 sq. m of conference space
  • Nightclub
  • Deli
  • Kid's club (free)
  • Supervised kid's activities (free)
  • Beach lounge chairs
  • Towels for the beach
  • Umbrellas for the beach
  • Poolside lounge chairs
  • Conference centre
  • Business facilities
  • Coffee in lobby
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Staff members are multilingual
  • Storage area for luggage
  • Front desk safe
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Games room or arcade
  • Pool or billiards table
  • Terrace
  • Garden
  • Gift shop
  • Beauty salon
  • ATM
  • On-site shopping
  • Bellhop
  • Lift
  • No smoking on site
  • Bar on the beach
  • Swim-up bar
Crown Paradise Club Cancun All Inclusive offers 617 air-conditioned accommodations with free minibar items and laptop-compatible safes. Rooms open to furnished balconies or patios. LCD televisions come with cable channels. Bathrooms include baths or showers, complimentary toiletries and hairdryers.

Guests can surf the web using complimentary wireless Internet access. Business-friendly amenities include telephones along with free local calls (restrictions may apply). Additionally, rooms include complimentary bottles of water and coffee/tea makers. In-room massages, change of towels and change of bedsheets can be requested. Housekeeping is provided on a daily basis.

Spa Acqua Di Mare has 5 treatment rooms, including rooms for couples. Services include facials, body treatments and manicures and pedicures. The spa is equipped with a hot tub and a steam room. The spa is open daily.

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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Free uncovered self parking on site
  • Limited on-site self parking
  • Wheelchair-accessible parking available

Food and drink

  • 2 poolside bars
  • 4 bars/lounges
  • 6 restaurants
  • A beach bar
  • A swim-up bar
  • Coffee and tea in common areas
  • Snack bar/deli

Restaurants on site

  • Fisherman
  • La Palapa
  • La Piazza
  • The Roosters
  • Wayne's Boots

Things to do

  • 2 outdoor tennis courts
  • 3 outdoor pools
  • Arcade/game room
  • Basketball
  • Beach volleyball
  • Billiards/pool table
  • Children's pool
  • Free children's club
  • Free water park
  • Full-service spa
  • Gym
  • Hot tub
  • Mini golf
  • Nightclub
  • Playground
  • Rock climbing
  • Sauna
  • Shopping
  • Splash pad
  • Steam room
  • Waterslide
  • Yoga classes
  • Ziplining

Family friendly

  • 3 outdoor pools
  • Arcade/game room
  • Children's pool
  • Free children's club
  • Free supervised activities for children
  • Free water park access
  • Laundry facilities
  • Mini golf
  • Playground
  • Snack bar/deli
  • Splash pad
  • Waterslide

Conveniences

  • 24-hour front desk
  • ATM
  • Gift shop/newsstand
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance
  • Wedding services

Business services

  • Business centre
  • Conference centre (7,320 square foot of space)

Outdoors

  • Beach loungers
  • Beach towels
  • Beach umbrellas
  • Garden
  • On the beach
  • Pool loungers
  • Terrace

Full-service spa

  • 5 treatment rooms
  • Couples treatment rooms
  • Facials
  • Hot tub
  • In-room massages
  • Manicures/pedicures
  • Spa open daily
  • Steam room

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Lift
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business centre
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible parking
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant

More

  • 2 buildings
  • 7 floors
  • At least 80% lighting from LEDs
  • At least 80% of food locally-sourced
  • At least 80% organic food
  • Banquet hall
  • Biodegradable coffee stirrers available
  • Biodegradable drinking straws available
  • Comprehensive food waste policy
  • Double-glazed windows
  • No plastic coffee stirrers
  • No plastic drinking straws
  • No plastic soft drink bottles
  • No plastic water bottles
  • Reusable cups
  • Reusable tableware
  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes

Bathroom

  • Bathtub or shower
  • Free toiletries
  • Hair dryer
  • Towels provided

Entertainment

  • LCD TV with cable channels

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Free bottled water
  • Free stocked minibar

More

  • Air conditioning
  • Cleaning products are eco-friendly
  • Eco-friendly toiletries
  • Free local calls
  • Iron/ironing board
  • Laptop-compatible safe
  • LED lighting
  • Phone
  • Water-efficient showers

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: anytime

Minimum check-in age - 21

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival at the property

For any questions, please contact the property using the information on the booking confirmation

Information provided by the property may be translated using automated translation tools

This property offers 4 pools: an outdoor infinity pool, an outdoor family pool (with a children’s pool), a semi-covered family pool, and an outdoor pool with pool bar for adults only.

Connecting rooms are available for bookings of 2 "Standard Room, Ocean View" categories only and are subject to availability.

Renovations and closures

The following facilities or services will be unavailable from September 14 2026 to September 26 2026 (dates subject to change):
  • Children's club
The property will be renovating from 2 May 2026 to 30 May 2026 (completion date subject to change). The following areas are affected:
  • Water park

Guests will have access to the following alternative facilities during the renovation:

  • Outdoor pool

During renovations, the property will make every effort to minimise noise and disturbance.

Access methods

Staffed front desk

Pets

  • Pets and service animals are not allowed at Crown Paradise Club Cancun All Inclusive

Children and extra beds

  • Children are welcome.
  • Cots (infant beds) are not available.

Payment types

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • A tax is imposed by the city: USD 4.93 per accommodation, per night

We've listed all charges provided to us by the property.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and debit cards; cash is not accepted
Safety features at this property include a fire extinguisher, a smoke detector and a first aid kit
This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children; if you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children. If you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room. This property accepts Visa, Mastercard, American Express and debit cards. Cash is not accepted. For guests' safety, the property includes a fire extinguisher, a smoke detector and a first aid kit in all accommodation.

We should mention

  • Reservations are needed for spa treatments. For reservations, contact the property before arrival using the contact information on the booking confirmation.
  • Pets and service animals are not allowed on site.
  • Guests may experience noise disturbance due to nearby construction work.

Property is also known as

Cancun Club Paradise

Cancun Crown Paradise All Inclusive

Cancun Paradise Club All Inclusive

Crown Paradise All Inclusive

Crown Paradise All Inclusive Cancun

Crown Paradise Club Cancun All Inclusive All-inclusive property

Crown Paradise Club Cancun

Crown Paradise Club Cancun All Inclusive

Paradise All Inclusive Cancun

Paradise Cancun All Inclusive

Crown Paradise Club

Crown Paradise Club Cancun All Inclusive Hotel

Crown Paradise Club All Inclusive Hotel

Crown Paradise Club All Inclusive All-inclusive property

Crown Paradise Club Cancun All Inclusive Cancun

Crown Paradise Club Cancun All Inclusive All-inclusive property

Frequently asked questions

What is the cancellation policy at Crown Paradise Club Cancun All Inclusive?

Crown Paradise Club Cancun All Inclusive offers free cancellation on select room rates. Check out the cancellation policy for more info.

How much does it cost to stay at Crown Paradise Club Cancun All Inclusive?

As of 17 May 2026, prices found for a 1-night stay for 2 adults at Crown Paradise Club Cancun All Inclusive on 1 June 2026 start from AU$435, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is parking available at Crown Paradise Club Cancun All Inclusive?

Yep, Crown Paradise Club Cancun All Inclusive has a free self car park.

Are there any beaches close to Crown Paradise Club Cancun All Inclusive?

Yep, Crown Paradise Club Cancun All Inclusive is a short 7-minute walk from Delfines Beach. Fun beach activities include volleyball, windsurfing and parasailing.

Is there a spa on site at Crown Paradise Club Cancun All Inclusive?

Yep, Spa Acqua Di Mare is available for guests. It has a hot tub and a steam room. You'll enjoy heaps of services like facials and body treatments.

Does Crown Paradise Club Cancun All Inclusive have a pool?

Yep, and guests love it! Crown Paradise Club Cancun All Inclusive has 3 outdoor swimming pools and a kids' pool. Grab your bathers and lounge poolside while enjoying on a lounger and with a drink from one of the bars.

Does Crown Paradise Club Cancun All Inclusive have a waterslide?

Yep, this property has a waterslide!

What luxury perks are available at Crown Paradise Club Cancun All Inclusive?

Crown Paradise Club Cancun All Inclusive features 2 poolside bars, 3 outdoor pools and a full-service spa. All guestrooms come with 24-hour room service and free minibar items.

What makes Crown Paradise Club Cancun All Inclusive a romantic place to stay?

1 hot tub and couples spa treatments, as well as private balconies and massage services available in the guestrooms, help set the scene for a romantic weekend at Crown Paradise Club Cancun All Inclusive.

Is Crown Paradise Club Cancun All Inclusive family-friendly?

You bet! With amenities such as a free children's club, a children's pool and free supervised childcare, it's no surprise that Crown Paradise Club Cancun All Inclusive is a hit with families.

Is there a free airport shuttle available at Crown Paradise Club Cancun All Inclusive?

No, Crown Paradise Club Cancun All Inclusive does not offer an airport shuttle service.

Is there a bar or restaurant at Crown Paradise Club Cancun All Inclusive?

Relax with a coldie at the 2 poolside bars or 4 lounge bars, and grab a meal at the onsite restaurant that serves barbecue.

What time are check-in & check-out at Crown Paradise Club Cancun All Inclusive?

Check-in begins at 3:00 PM. Check-out time is noon.

Are pets allowed at Crown Paradise Club Cancun All Inclusive?

No, pets and service animals are not allowed.

Is there a golf course on site at Crown Paradise Club Cancun All Inclusive?

There isn't one on site, but Iberostar Cancun Golf Course is a short 5-minute walk away.

Crown Paradise Club Cancun All Inclusive Reviews

Reviews

7.2

Good

Rating 10 - Excellent. 1202 out of 3467 reviews
Rating 8 - Good. 809 out of 3467 reviews
Rating 6 - Okay. 684 out of 3467 reviews
Rating 4 - Poor. 353 out of 3467 reviews
Rating 2 - Terrible. 419 out of 3467 reviews

7.8/10

Cleanliness

8.0/10

Staff & service

7.4/10

Amenities

7.2/10

Property conditions & facilities

Reviews

6/10 Okay

Lisa Diane

Didn’t care for the food,
Stayed 6 nights in Feb 2026

4/10 Poor

Alex

Liked: Cleanliness, property conditions & facilities
Disliked: Amenities
Pros: All the staff and people were great. Room was clean and had a good view. Beach is nice and simple and there are several bars everywhere around the resort. Quick trip to/from the airport in under 30 minutes, plenty Ubers and other transport around if you want to get somewhere off Res. Cons: All the food options were not great. The restaurants are booked each day within minutes of 8am so it's near impossible to book dinner other than the buffet. Half our party got sick off the food. The bartenders are great but the liquor options are limited and low quality. The check in process can easily take an hour plus. We have a 2yo and 4yo and they were either too young or too old (the childcare area is only for 3 and under) for the various activities at the resort. All the activities at the resort are only open a few hours per day (i.e. rock-climbing, water slides, etc). Beds and pillows suck.
Stayed 8 nights in Feb 2026

4/10 Poor

Jonathan

Travelled with family, Travelled with group
Disliked: Cleanliness, property conditions & facilities
Have stayed at quite a few different places over the years and this was easily our worst all inclusive experience ever. Food was consistently bad, rooms in poor shape, housekeeping wasn’t great(my son’s bed was made without a sheet multiple times, towels removed from room, but not all replaced), lacking in amenities for the number of people staying there and noticed a number of unhygienic practices in regards to the food (all 15 people in our group got sick at some point, as well as most others we met while there). 10 adults in our travel group and we were all very disappointed with our choice of resort.
Stayed 9 nights in Feb 2026

10/10 Excellent

Lusina

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Everything was GREAT me and my husband won’t forget our honeymoon ever! Staff was wonderful, room was clean! We will be back!
Stayed 2 nights in Feb 2026

2/10 Terrible

MAUREEN, Broomfield

Liked: Cleanliness
Disliked: Amenities
The staff was wonderful other than the front desk. I was located on the left side of the hotel next to the RUI. It was so loud for so many hours that you couldn't enjoy yourself. First time at a huge hotel like this.You couldn't get a seat on the beach or the pool.Unless you went out and put your towel down at seven in the morning. The buffet food was the same and was served cold. Again , The buffet staff , the bar staff and the restaurant staff were all wonderful. But I would never recommend this hotel.
Stayed 7 nights in Feb 2026

6/10 Okay

Maribel

Travelled with family and small children
Liked: Amenities, property conditions & facilities
Disliked: Cleanliness
During the 4 nights I was there, they never changed my towels. I put them on the floor for them to change, and they only put 2 folded towels and the others on the shower door. We had to use clean towels from the pool. Everything else was fine.
Stayed 4 nights in Feb 2026

10/10 Excellent

Emanii

Liked: Cleanliness, amenities, property conditions & facilities
8/10 rooms were little cold but other then that it was amazing !
Stayed 3 nights in Feb 2026

8/10 Good

Jason Robert

Stayed 7 nights in Jan 2026

8/10 Good

Tanner

Stayed 5 nights in Feb 2026

6/10 Okay

Danielle

Travelled with family and small children
Room was okay, staff didn’t seem to care to help out at all. We all got sick therefore left the do not disturb sign on our door which stopped water bottle restock, well I called down and asked they come to our room multiple times and it never happened. Pools are freezing (ocean is warmer) and a huge lack of chairs. Overall just okay.
Stayed 8 nights in Jan 2026

6/10 Okay

Anthony

Stayed 6 nights in Feb 2026

10/10 Excellent

Alvaro E Prado

Stayed 3 nights in Feb 2026

6/10 Okay

Rosa Elena

Stayed 3 nights in Jan 2026

4/10 Poor

Hitesh Tarachand

Travelled with family and small children
Liked: Cleanliness, amenities
Disliked: Property conditions & facilities
Food quality was not good for all the days. Even the hash browns were dry and hard.
Stayed 5 nights in Jan 2026

8/10 Good

Kerry

Liked: Cleanliness, amenities, property conditions & facilities
The room was nice and clean. We had fresh flowers, fruit and champagne in the room which was an extra nice touch.
Stayed 3 nights in Jan 2026

6/10 Okay

Avery

Travelled with partner
Liked: Cleanliness
Staff was absolutely wonderful! Very kind and a nice clean place to stay. Unfortunately my wife and I got food poisoning twice from the food. And the hot water broke for 3 days.
Stayed 6 nights in Feb 2026

4/10 Poor

Alexander

Liked: Cleanliness
This hotel is obviously overcrowded. It is very difficult to find a place at the beach and pools. Personal looks tired and not friendly. The lines are everywhere. There are only two elevators in the main building, therefore you need to wait. My wife got a food poisoning I was trying to arrange a meeting with the hotel manager. She obviously ignored me.
Stayed 8 nights in Jan 2026

8/10 Good

Mike

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Great staff and clean grounds. Beach was great
Stayed 7 nights in Jan 2026

8/10 Good

Terry

Stayed 13 nights in Jan 2026

6/10 Okay

Elizabeth

Travelled with partner
Liked: Amenities
Disliked: Cleanliness
I feel that the whole trip was pretty mediocre. I was excited about the great deal, but sometimes you do get what you pay for. If you're looking for a cheap vacation away on a beach, you got it. Good take aways from this stay: the staff was great, everyone was friendly and fun! Shout out to Dr. Gabby, the massage therapists at the spa, and Carlos at aquaworld for saving our vacation after my partners back injury and both of our bouts of food poisoning. That being said, the food was a little sketchy; lots of little kid's hands all over everything at the buffet, quality of the food was iffy, but there was a nice selection of vegetarian and vegan options! The lines for the buffet in the morning were annoying, as well as trying to get a reservation at any of the restaurants. The pools are not heated, but when visiting in February, they're pretty chilly. Even the jacuzzis weren't very warm, and the hot water/water pressure in the room was kind of spotty. In gernal the whole place looks like it needs a good deep clean and a few repairs, but it was a good price. Would I book again here? Probably not.
Stayed 5 nights in Feb 2026

6/10 Okay

Scott

Travelled with partner
Liked: Cleanliness
Disliked: Property conditions & facilities
The staff is amazing. Very friendly and helpful. The resort is old and it shows. However for the price, you get what you pay for.
Stayed 6 nights in Jan 2026

4/10 Poor

Kevin

Travelled with family and small children
Disliked: Amenities, property conditions & facilities
Check in process is something from the dark ages. Count on an hour to get through that mess. 1 of the 3 elevators was shut down the week we were there. One of the operating ones had the grab rails missing with dangerous brackets only sticking out. Everyday was a struggle to find clean beach towels. Terrible exchange system. Kids pools were to cold to use with 70 degrees outside temps. Staff were pleasant enough but English not widely understood.
Stayed 7 nights in Jan 2026

8/10 Good

Doug

Liked: Cleanliness
Room kept clean, staff were all very friendly and great, the food could have been better.
Stayed 7 nights in Jan 2026

10/10 Excellent

Luz

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
The room was clean , the view was amazing ! The bartender luis and server ruby at the main bar by where you check in were such nice people, they were very welcoming ,they remembered our names and our favorite drinks! We would stop by everyday to say hi to them they are very special people . Jesus who helped us with our luggage was awesome , he made sure we knew our way around and answered all our questions.
Stayed 5 nights in Jan 2026

10/10 Excellent

Seyedehtannaz

Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
It was an excellent experience overall. The atmosphere was great, with a nice buffet and very good restaurant food. The staff were amazing—always smiling, happy, and welcoming. The drinks were good, and Dr. Gabriella was very kind. The beach and pools were perfect. Everything was extremely clean: the rooms, sheets, lobby, toilets, showers—everywhere was spotless. There were a few downsides, though. On the first day, beach towels were very limited and we couldn’t find any all day, which was quite awkward. Toothbrushes and toothpaste were not provided, which was unexpected. Restaurant reservations were also inconvenient, as we had to wake up at 8 a.m. to book. The billiard tables were in poor condition and not level. The hotel programs and entertainment were averag and great for kids, but not ideal for adults looking for a more refined or relaxing experience. I would rate it as a 4 star experience but i think the hotel deserves to be in the top rated ones so i will rate it as 5 and hope they will fix the problems!
Stayed 7 nights in Jan 2026