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Crown Paradise Club Cancun All Inclusive

3.5 star property

Photo gallery for Crown Paradise Club Cancun All Inclusive

3 outdoor pools, pool loungers
Waterslide
6 restaurants, breakfast, lunch, dinner served; barbecue
4 bars/lounges, 2 poolside bars, swim-up bar, beach bar
Honeymoon Room

Reviews

7.2 out of 10
Good

Popular amenities

  • Spa pool
  • All-inclusive
  • Parking included
  • Free Wi-Fi
The current price is AU$450
includes taxes & fees
3 May - 4 May

Explore the area

View map
Boulevard Kukulcan Km 18.5, Cancun, QROO, 77500
  • Place, Iberostar Cancun Golf Course
    ‪3 min walk‬
  • Place, El Rey Ruins
    ‪5 min walk‬
  • Place, Delfines Beach
    ‪6 min walk‬
  • Airport, Cancun, Quintana Roo (CUN-Cancun Intl.)
    ‪20 min drive‬

Room options

View all photos for Standard Room (Plus)

Standard Room (Plus)

Standard Room (Plus)

  • 38 sq m
  • Sleeps 5
  • 1 King Bed and 1 Single Bunk Bed

View all photos for Family Suite Paradise

Family Suite Paradise

Family Suite Paradise

7.4 out of 10
Good
(27 reviews)
  • Garden view
  • 61 sq m
  • 2 bedrooms
  • Sleeps 7
  • 1 King Bed, 1 Double Bed and 1 Large Single Bunk Bed

View all photos for Standard Room, 1 King Bed, Ocean View

Standard Room, 1 King Bed, Ocean View

Standard Room, 1 King Bed, Ocean View

7.4 out of 10
Good
(105 reviews)
  • Ocean view
  • 38 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed

View all photos for Family Suite Crown

Family Suite Crown

Family Suite Crown

  • Partial ocean view
  • 2 bedrooms
  • Sleeps 5
  • 1 King Bed and 1 Single Bunk Bed

View all photos for Standard Room, 2 Double Beds, Ocean View

Standard Room, 2 Double Beds, Ocean View

Standard Room, 2 Double Beds, Ocean View

7.4 out of 10
Good
(316 reviews)
  • Ocean view
  • 38 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds

View all photos for Crown Room, Ocean View (Club Level /Tina Hidromasaje)

Crown Room, Ocean View (Club Level /Tina Hidromasaje)

Crown Room, Ocean View (Club Level /Tina Hidromasaje)

8.4 out of 10
Very good
(122 reviews)
  • Ocean view
  • 40 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed

View all photos for Honeymoon Room

Honeymoon Room

Honeymoon Room

  • Sea view
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

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About the area

Cancun

An all-inclusive stay in Cancun awaits you at Crown Paradise Club Cancun All Inclusive. Within just a 10-minute stroll, you'll find popular attractions like Delfines Beach and Iberostar Cancun Golf Course. Highlights at this beachfront property include 6 restaurants, 3 outdoor swimming pools and a full-service spa. .A day of pampering at Spa Acqua Di Mare can include massages, facials and body treatments along with access to the hot tub and steam room. The steakhouse, Wayne's Boots, serves barbecue and is open for dinner. With 2 poolside bars and 4 lounge bars to choose from, you can enjoy a drink at the property. Spend the day at the beach where you'll find sunloungers, and enjoy the 2 outdoor tennis courts and free water park. Plus you'll find a nightclub, free Wi-Fi in public areas and a gym. There's also the convenience of free self parking. .Attractions within a 10-minute drive of this 3.5-property class Zona Hotelera property include La Isla Shopping Mall and West Coast of Isla Mujeres, Punta Cancun, and Punta Nizuc National Park.

What's nearby

  • Iberostar Cancun Golf Course - 3 min walk - 0.3 km
  • El Rey Ruins - 5 min walk - 0.4 km
  • Nichupté Lagoon - 6 min walk - 0.6 km
  • Delfines Beach - 6 min walk - 0.6 km
  • Maya Museum of Cancun - 4 min drive - 2.8 km

Getting around

  • Cancun, Quintana Roo (CUN-Cancun Intl.) - 17 min drive

Restaurants

  • ‪Ennea Beach Club - ‬8 min walk
  • ‪Zai - ‬4 min walk
  • ‪Marco Polo Restaurante - ‬11 min walk
  • ‪Restaurant Las Fuentes - ‬12 min walk
  • ‪Bar Margarita - ‬4 min walk

About this property

Crown Paradise Club Cancun All Inclusive

Crown Paradise Club Cancun All Inclusive is an all-inclusive property. Room rates include meals and beverages at on-site restaurants and bars. Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages and other amenities.

Spend the day at the beach and work on your tan with sunloungers (chaise longues) or relax in the shade with umbrellas. At Crown Paradise Club Cancun All Inclusive, you can cool off in one of the 3 outdoor swimming pools and indulge in a pampering afternoon at the full-service spa.

There are 6 restaurants on site, along with a nearby snack bar/deli. For a drink, you can stop by one of the on-site bars, including 2 poolside bars and 4 bars/lounges. Public spaces have free WiFi. This all-inclusive property also offers a complimentary water park, a complimentary children's club and a children's pool. Free self parking is available.

This 3.5-star Cancun property is smoke free.

  • 617 guestrooms or units
  • 7 levels
  • 2 buildings
  • 6 dining venues
  • 2 bars by the pool
  • 4 bars or lounges
  • 7320 sq ft of conference space
  • 680 sq. m of conference space
  • Nightclub
  • Deli
  • Kid's club (free)
  • Supervised kid's activities (free)
  • Beach lounge chairs
  • Towels for the beach
  • Umbrellas for the beach
  • Poolside lounge chairs
  • Conference centre
  • Business facilities
  • Coffee in lobby
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Staff members are multilingual
  • Storage area for luggage
  • Front desk safe
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Games room or arcade
  • Pool or billiards table
  • Terrace
  • Garden
  • Gift shop
  • Beauty salon
  • ATM
  • On-site shopping
  • Bellhop
  • Lift
  • No smoking on site
  • Bar on the beach
  • Swim-up bar
Crown Paradise Club Cancun All Inclusive offers 617 air-conditioned accommodations with free minibar items and laptop-compatible safes. Rooms open to furnished balconies or patios. LCD televisions come with cable channels. Bathrooms include baths or showers, complimentary toiletries and hairdryers.

Guests can surf the web using complimentary wireless Internet access. Business-friendly amenities include telephones along with free local calls (restrictions may apply). Additionally, rooms include complimentary bottles of water and coffee/tea makers. In-room massages, change of towels and change of bedsheets can be requested. Housekeeping is provided on a daily basis.

Spa Acqua Di Mare has 5 treatment rooms, including rooms for couples. Services include facials, body treatments and manicures and pedicures. The spa is equipped with a hot tub and a steam room. The spa is open daily.

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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Free uncovered self parking on site
  • Limited on-site self parking
  • Wheelchair-accessible parking available

Food and drink

  • 2 poolside bars
  • 4 bars/lounges
  • 6 restaurants
  • A beach bar
  • A swim-up bar
  • Coffee and tea in common areas
  • Snack bar/deli

Restaurants on site

  • Fisherman
  • La Palapa
  • La Piazza
  • The Roosters
  • Wayne's Boots

Things to do

  • 2 outdoor tennis courts
  • 3 outdoor pools
  • Arcade/game room
  • Basketball
  • Beach volleyball
  • Billiards/pool table
  • Children's pool
  • Free children's club
  • Free water park
  • Full-service spa
  • Gym
  • Hot tub
  • Mini golf
  • Nightclub
  • Playground
  • Rock climbing
  • Sauna
  • Shopping
  • Splash pad
  • Steam room
  • Waterslide
  • Yoga classes
  • Ziplining

Family friendly

  • 3 outdoor pools
  • Arcade/game room
  • Children's pool
  • Free children's club
  • Free supervised activities for children
  • Free water park access
  • Laundry facilities
  • Mini golf
  • Playground
  • Snack bar/deli
  • Splash pad
  • Waterslide

Conveniences

  • 24-hour front desk
  • ATM
  • Gift shop/newsstand
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance
  • Wedding services

Business services

  • Business centre
  • Conference centre (7,320 square foot of space)

Outdoors

  • Beach loungers
  • Beach towels
  • Beach umbrellas
  • Garden
  • On the beach
  • Pool loungers
  • Terrace

Full-service spa

  • 5 treatment rooms
  • Couples treatment rooms
  • Facials
  • Hot tub
  • In-room massages
  • Manicures/pedicures
  • Spa open daily
  • Steam room

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Lift
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business centre
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible parking
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant

More

  • 2 buildings
  • 7 floors
  • At least 80% lighting from LEDs
  • At least 80% of food locally-sourced
  • At least 80% organic food
  • Banquet hall
  • Biodegradable coffee stirrers available
  • Biodegradable drinking straws available
  • Comprehensive food waste policy
  • Double-glazed windows
  • No plastic coffee stirrers
  • No plastic drinking straws
  • No plastic soft drink bottles
  • No plastic water bottles
  • Reusable cups
  • Reusable tableware
  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes

Bathroom

  • Bathtub or shower
  • Free toiletries
  • Hair dryer
  • Towels provided

Entertainment

  • LCD TV with cable channels

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Free bottled water
  • Free stocked minibar

More

  • Air conditioning
  • Cleaning products are eco-friendly
  • Eco-friendly toiletries
  • Free local calls
  • Iron/ironing board
  • Laptop-compatible safe
  • LED lighting
  • Phone
  • Water-efficient showers

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: anytime
Minimum check-in age - 21

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival at the property
For any questions, please contact the property using the information on the booking confirmation
Information provided by the property may be translated using automated translation tools
This property offers 4 pools: an outdoor infinity pool, an outdoor family pool (with a children’s pool), a semi-covered family pool, and an outdoor pool with pool bar for adults only.
Connecting rooms are available for bookings of 2 "Standard Room, Ocean View" categories only and are subject to availability.

Access methods

Staffed front desk

Pets

  • Pets and service animals are not allowed at Crown Paradise Club Cancun All Inclusive

Children and extra beds

  • Children are welcome.
  • Cots (infant beds) are not available.

Payment types

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • A tax is imposed by the city: USD 4.78 per accommodation, per night

We've listed all charges provided to us by the property.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and debit cards; cash is not accepted
Safety features at this property include a fire extinguisher, a smoke detector and a first aid kit
This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children; if you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children. If you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room. This property accepts Visa, Mastercard, American Express and debit cards. Cash is not accepted. For guests' safety, the property includes a fire extinguisher, a smoke detector and a first aid kit in all accommodation.

We should mention

  • Reservations are needed for spa treatments. For reservations, contact the property before arrival using the contact information on the booking confirmation.
  • Pets and service animals are not allowed on site.
  • Guests may experience noise disturbance due to nearby construction work.

Property is also known as

Cancun Club Paradise
Cancun Crown Paradise All Inclusive
Cancun Paradise Club All Inclusive
Crown Paradise All Inclusive
Crown Paradise All Inclusive Cancun
Crown Paradise Club Cancun All Inclusive All-inclusive property
Crown Paradise Club Cancun
Crown Paradise Club Cancun All Inclusive
Paradise All Inclusive Cancun
Paradise Cancun All Inclusive
Crown Paradise Club
Crown Paradise Club Cancun All Inclusive Hotel
Crown Paradise Club All Inclusive Hotel
Crown Paradise Club All Inclusive All-inclusive property
Crown Paradise Club Cancun All Inclusive Cancun
Crown Paradise Club Cancun All Inclusive All-inclusive property

Frequently asked questions

What is the cancellation policy at Crown Paradise Club Cancun All Inclusive?

Crown Paradise Club Cancun All Inclusive offers free cancellation on select room rates. Check out the cancellation policy for more info.

How much does it cost to stay at Crown Paradise Club Cancun All Inclusive?

As of 12 Apr 2026, prices found for a 1-night stay for 2 adults at Crown Paradise Club Cancun All Inclusive on 3 May 2026 start from AU$450, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is parking available at Crown Paradise Club Cancun All Inclusive?

Yep, Crown Paradise Club Cancun All Inclusive has a free self car park.

Are there any beaches close to Crown Paradise Club Cancun All Inclusive?

Yep, Crown Paradise Club Cancun All Inclusive is a short 7-minute walk from Delfines Beach. Fun beach activities include volleyball, windsurfing and parasailing.

Is there a spa on site at Crown Paradise Club Cancun All Inclusive?

Yep, Spa Acqua Di Mare is available for guests. It has a hot tub and a steam room. You'll enjoy heaps of services like facials and body treatments.

Does Crown Paradise Club Cancun All Inclusive have a pool?

Yep, and guests love it! Crown Paradise Club Cancun All Inclusive has 3 outdoor swimming pools and a kids' pool. Grab your bathers and lounge poolside while enjoying on a lounger and with a drink from one of the bars.

Does Crown Paradise Club Cancun All Inclusive have a waterslide?

Yep, this property has a waterslide!

What luxury perks are available at Crown Paradise Club Cancun All Inclusive?

Crown Paradise Club Cancun All Inclusive features 2 poolside bars, 3 outdoor pools and a full-service spa. All guestrooms come with 24-hour room service and free minibar items.

What makes Crown Paradise Club Cancun All Inclusive a romantic place to stay?

1 hot tub and couples spa treatments, as well as private balconies and massage services available in the guestrooms, help set the scene for a romantic weekend at Crown Paradise Club Cancun All Inclusive.

Is Crown Paradise Club Cancun All Inclusive family-friendly?

You bet! With amenities such as a free children's club, a children's pool and free supervised childcare, it's no surprise that Crown Paradise Club Cancun All Inclusive is a hit with families.

Is there a free airport shuttle available at Crown Paradise Club Cancun All Inclusive?

No, Crown Paradise Club Cancun All Inclusive does not offer an airport shuttle service.

Is there a bar or restaurant at Crown Paradise Club Cancun All Inclusive?

Relax with a coldie at the 2 poolside bars or 4 lounge bars, and grab a meal at the onsite restaurant that serves barbecue.

What time are check-in & check-out at Crown Paradise Club Cancun All Inclusive?

Check-in begins at 3:00 PM. Check-out time is noon.

Are pets allowed at Crown Paradise Club Cancun All Inclusive?

No, pets and service animals are not allowed.

Is there a golf course on site at Crown Paradise Club Cancun All Inclusive?

There isn't one on site, but Iberostar Cancun Golf Course is a short 5-minute walk away.

Crown Paradise Club Cancun All Inclusive Reviews

Reviews

7.2

Good

Rating 10 - Excellent. 1195 out of 3473 reviews
Rating 8 - Good. 810 out of 3473 reviews
Rating 6 - Okay. 687 out of 3473 reviews
Rating 4 - Poor. 359 out of 3473 reviews
Rating 2 - Terrible. 422 out of 3473 reviews

7.8/10

Cleanliness

8.0/10

Staff & service

7.4/10

Amenities

7.2/10

Property conditions & facilities

Reviews

6/10 Okay

Nathan

Travelled with group
Liked: Cleanliness
A couple of things could be improved to make the stay better. The elevators quit working a couple of times and we were on the 8thfloor, also the showers in our room also stopped working twice. We had great access to an exclusive bar and breakfast on the 8th floor do we highly recommend spending a bit more money as you get better service and food at the exclusive bar. Just a note fir anyone going the alacarts book up very fast everyday so you have to log in right at 8am to get a reservation. If you wait eben a minute or 2 you might not get that restaurant. Also the beach cabanas are first come first serve so fey there for 6 am to secure a spot. Both of these things could be managed better
Stayed 7 nights in Jan 2026

2/10 Terrible

Dacia

Travelled with family and small children
Disliked: Cleanliness, amenities, property conditions & facilities
We waited in line 1.5 hours just to check in. The food was terrible. Not good, cold and not a lot of variety. The staff service was awful. They’re rude and take forever to acknowledge you. The restaurant requires reservations and it’s battle every morning just to try and get a reservation to any restaurant. It’s not guaranteed that you’re going to eat at your preferred restaurant. You end up with whatever is left over. Even if you try right at 8am when they allow you to make your reservation. When you go eat at the restaurant there’s always so many empty tables so idk why they say there’s no tables available every morning when trying to make reservations. They never have towels at the pool area. The pool water is so cold. I don’t mind it being cold for me as an adult but I’m sure a lot of people can’t handle the cold pool. The kids pool is even colder. My kids couldn’t be in the pool as long as they wanted cause they would get really cold. My 3 year old even got a fever cause the water was so cold and we didn’t have a towel cause they didn’t have any available. I will never be coming back to this place.
Stayed 7 nights in Jan 2026

8/10 Good

Ivan

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Jan 2026

8/10 Good

Edgar Enrique

Travelled with family and small children
Liked: Amenities
Great resort. Plenty of fun activities if traveling with children. Great night shows. Food is alright. Several dinning options make sure to make a reservation on time exactly at 8am. If not you can always eat dinner at La Palapa which is the main buffet restaurant for breakfast lunch and dinner. Kid friendly resort.
Stayed 5 nights in Jan 2026

8/10 Good

Abdifatah

Stayed 5 nights in Jan 2026

10/10 Excellent

Kalima

Stayed 3 nights in Jan 2026

10/10 Excellent

UMAR, Piscataway

Liked: Cleanliness, property conditions & facilities
It was a goos stay!!
Stayed 6 nights in Dec 2025

10/10 Excellent

Hilda Gomez

Stayed 3 nights in Jan 2026

10/10 Excellent

Tyler

Stayed 4 nights in Jan 2026

4/10 Poor

syed

Travelled with family
Liked: Amenities
Disliked: Property conditions & facilities
Check in took 1.5hrs with only a handful of people in front of us. Rooms are outdated and had to switch cracked walls and ceilings, chipped tiles, mirrors have spots on themselves , bathtub paint peeling and very bouncy. some staff service isnt friendly, wifi is weak goes in and out , booking a la carte restaurants is difficult and gets booked fast, will be extremely hard for large groups. noisy with rooms in lobby area, can hear into the room beside. Buffet doesn't offer much options and typical from day to day. Short on towels Beach is great but small for the amount of people Good entertainment but is located in a banquet hall type room. Can get hot Close to the airport Needs a lot of updating.
Stayed 7 nights in Jan 2026

10/10 Excellent

Catherine

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Super friendly lots of pools,
Stayed 3 nights in Jan 2026

8/10 Good

Tanya

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
The stay was decent the rooms need to be upgraded and the adult pool needs to stay open longer then 6pm.The food was pretty good and drinks
Stayed 5 nights in Dec 2025

6/10 Okay

Elizabeth

Food could be better,
Stayed 7 nights in Dec 2025

10/10 Excellent

Hysni

Nice place. clean food very good service professional
Stayed 3 nights in Jan 2026

8/10 Good

Sara

Travelled with family, Travelled with family and small children, Travelled with group
Liked: Cleanliness
Disliked: Amenities
Room was clean. Staff was mostly good. We had a couple negative experiences. The front desk wasn't very helpful, and one experience with the towel desk, the staff rolled his eyes at me when I said in then past I was able to get more than 2 towels at once. I don't understand why I couldn't get a towel per person. Food was fine. Nothing special but we had everything we needed.
Stayed 7 nights in Dec 2025

4/10 Poor

monica

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
On average people were waiting 3 hours to check in. Two family members got sick from the food. Getting a seat on the beach was impossible. I would go down around 6 AM and all the chairs would be taken up already, with towels, reserving them. Every single time you would go to get a fresh towel. The guy would always say 10-15 more minutes and they would never be more towels. The thing to make dinner reservations would open up at 8 AM and be all filled up by 8:03 AM. I give everybody who works there a 10 out of 10 except for the pool guy with the towels I give him a zero out of 10 because he was also very rude. Also only two working elevators long ways to go up and down.
Stayed 6 nights in Dec 2025

4/10 Poor

Candace Denise

Travelled with family
Disliked: Staff & service, amenities
First, lets start with check in. We arrived day 1 at the time of check-in. It took us over a hour due to there being only one staff member at the desk. When a second person finally came they checked one person in and left yet again leaving one person checking in people. They never went over the amenities. Restaurant reservations open at 0800 in the morning and when I say of your not on the website at 0800 they all get booked up (no one told us this). Getting a beach towel was impossible they were always out, wake up early to get a spot at the pool people reserve them with towels, and good luck getting ketchup. Only thing was good was the steak at the fish restaurant. I do not recommend this resort find somewhere else to go!
Stayed 3 nights in Jan 2026

2/10 Terrible

Linh

Travelled with family and small children
Disliked: Cleanliness, amenities, property conditions & facilities
Check-in took over 3 hours. Our toilet was blocked for 3 days, the AC didn’t work the first day/night, and the front desk never answered no matter what time we called. Very frustrating experience and poor service overall.
Stayed 3 nights in Jan 2026

2/10 Terrible

Jessica Aparecida

Travelled with family and small children
Disliked: Cleanliness, amenities, property conditions & facilities
We’ve had the worst experience of our lives. First night, we’ve experienced a couple hitting a woman holding a child in the main restaurant. It was terrible and violent. The staff act quick, but still, I had to cover my child’s eyes so he wouldn’t see violence in OUR FIRST HOURS OF VACATION!! Second, the food!!! We noticed that wasn’t that good, not very clean, the staff would mix everything with no gloves and touching other things; we struggled first, but we had to eat, and our entire family was sick of their stomach. We didn’t spend much time there, but was enough time for everyone feel sick and unfortunately have a bad time. We came home sick in the plane, cramping and having diarrhea, it was a sad and horrible experience to start the year. The people working there are very nice and friendly, but we’re sure we ain’t never coming back to this place! I am sure there might be some kind of health surveillance for places that provide food in this quantity that I might be looking to talk about this resort. We’re completely traumatized!! Last: WHY DO YOU GUYS MAKE SUCH BAD FRENCH FRIES?? Why? It’s mainly one thing in the world it such taste good! It tastes terrible!
Stayed 3 nights in Jan 2026

10/10 Excellent

Cristen

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I would definitely stay again.
Stayed 5 nights in Dec 2025

6/10 Okay

John

Liked: Cleanliness
Mexican Transportation Services were spot on both upon arrival & departure. We arrived @ the resort & first impressions were great. The staff were extremely friendly & helpful. The room was spectacular & we were right on the beach, 4th floor suite, spectacular! HUGE private patio area w/ a jacuzzi tub even before we entered the actual room. We were very, very happy about the room, cleanliness & the daily attention from housekeeping. Now, it took 2.5 days for us to get a TV remote that actually worked. That was irritating. Had to make multiple requests daily for our mini refrigerator to be stocked w/ beer & water. That was to be done daily w/o hesitation yet we had to inquire daily sometimes multiple inquiries before anything was done to satisfy. The toilet when flushed made a horrific, loud screech. That was never addressed or fixed however, it did flush. Would wake others up if asleep. The two main complaints were the QR code system to make dinner reservations was not working & was told that we needed to go scan the codes outside of each restaurant to make accommodations. I did that but even then, you may or may not get a reservation. The biggest complaint was that I had to go literally sleep on the beach in order to reserve spots for my wife & I under a cabana. Entirely too many people & definitely not enough seating beach side or pool side. We understand that it is high season in Mexico but still should plan accordingly for what you pay & expect to get.
Stayed 7 nights in Dec 2025

10/10 Excellent

Ali

Stayed 3 nights in Dec 2025

6/10 Okay

Sarais

Liked: Cleanliness
Disliked: Staff & service
Que contraten buenos chefs
Stayed 4 nights in Dec 2025

6/10 Okay

Gustavo

Stayed 4 nights in Dec 2025

2/10 Terrible

Ann

Travelled with family, Travelled with family and small children
Disliked: Cleanliness, property conditions & facilities
This was the worst resort experience we had ever had. The food was not good and they required a reservation for every single restaurant which you can only do through the app for all of 30 seconds before everything is taken. No reservation, Buffett only. It’s the only resort I’ve ever been to that doesn’t allow you to get top shelf liquor without charging you extra. The room service was also an extra charge, which when booking was advertised as included. The mini fridge was only restocked once during our 8 day stay. When asked for water bottles we were told that maid service does this, then maid service stated room service did it. Then we were told it would be an extra charge to get water bottles. Eventually there was a cart in the hallway and we basically had to beg for water. The room was not very clean upon check in. There was mold in the shower and other areas of the bathroom. The floor had sand all over. Maid service never changed the bag in the trash just emptied it. At check in we waited in line for over an hour and no one greeted us or offered any beverages. Then with our party of 9, 4 separate rooms, but all “VIP” status, we were all told different things about which restaurants we could go to for breakfast. One morning one room was allowed to have breakfast at the La Gallos, the next morning another room was told they didn’t have the correct color of wrist bands. The front desk was not very friendly or helpful. We will not be returning.
Stayed 8 nights in Dec 2025