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Crown Paradise Club Cancun All Inclusive

3.5 star property
Family fun on the beach, with 3 outdoor pools, near Iberostar Cancun Golf Course

Photo gallery for Crown Paradise Club Cancun All Inclusive

3 outdoor pools, pool loungers
3 outdoor pools, pool loungers
4 bars/lounges, 2 poolside bars, swim-up bar, beach bar
Mini-golf
6 restaurants, breakfast, lunch, dinner served; barbecue

Reviews

7.4 out of 10
Good

Popular amenities

  • All-inclusive
  • Hot tub
  • Bar
  • Room service
  • Pool
  • Housekeeping
The current price is AU$422
includes taxes & fees
16 Sept - 17 Sept

Explore the area

View map
Boulevard Kukulcan Km 18.5, Cancun, QROO, 77500
  • Iberostar Cancun Golf Course
    ‪2 min walk‬
  • El Rey Ruins
    ‪3 min walk‬
  • Delfines Beach
    ‪5 min walk‬
  • Cancun, Quintana Roo (CUN-Cancun Intl.)
    ‪17 min drive‬

Room options

View all photos for Standard Room, 2 Double Beds, Ocean View

Standard Room, 2 Double Beds, Ocean View

Standard Room, 2 Double Beds, Ocean View

7.6 out of 10
Good
(272 reviews)

Highlights

Furnished balcony or patio
Air conditioning
Free cots/infant beds
Free minibar items
LCD TV
Blackout curtains
Private bathroom
Eco-friendly toiletries
  • 38 sq m
  • Ocean view
  • Sleeps 4
  • 2 Double Beds

View all photos for Crown Room, Ocean View (Club Level /Tina Hidromasaje)

Crown Room, Ocean View (Club Level /Tina Hidromasaje)

Crown Room, Ocean View (Club Level /Tina Hidromasaje)

8.6 out of 10
Excellent
(102 reviews)

Highlights

Furnished balcony or patio
Private hot tub
Air conditioning
Club Lounge
Free minibar items
LCD TV
Blackout curtains
Ceiling fan
  • 42 sq m
  • Ocean view
  • Sleeps 3
  • 1 King Bed

View all photos for Family Suite Crown

Family Suite Crown

Family Suite Crown

Highlights

Furnished balcony or patio
Air conditioning
Free minibar items
LCD TV
Blackout curtains
2 bedrooms
Private bathroom
Eco-friendly toiletries
  • 2 bedrooms
  • Partial ocean view
  • Sleeps 5
  • 1 King Bed and 1 Twin Bunk Bed

View all photos for Standard Room, 1 King Bed, Ocean View

Standard Room, 1 King Bed, Ocean View

Standard Room, 1 King Bed, Ocean View

7.4 out of 10
Good
(97 reviews)

Highlights

Furnished balcony or patio
Air conditioning
Free minibar items
LCD TV
Blackout curtains
Private bathroom
Eco-friendly toiletries
Hairdryer
  • 38 sq m
  • Ocean view
  • Sleeps 3
  • 1 King Bed

View all photos for Family Suite Paradise

Family Suite Paradise

Family Suite Paradise

7.6 out of 10
Good
(19 reviews)

Highlights

Furnished balcony or patio
Air conditioning
Free minibar items
LCD TV
Blackout curtains
2 bedrooms
Private bathroom
Eco-friendly toiletries
  • 61 sq m
  • 2 bedrooms
  • Sleeps 7
  • 1 King Bed, 1 Double Bed and 1 Large Twin Bunk Bed

View all photos for Standard Room (Plus)

Standard Room (Plus)

Standard Room (Plus)

Highlights

Furnished balcony or patio
Air conditioning
Free minibar items
LCD TV
Blackout curtains
Private bathroom
Eco-friendly toiletries
Hairdryer
  • 38 sq m
  • Sleeps 5
  • 1 King Bed and 1 Twin Bunk Bed

View all photos for Honeymoon Room

Honeymoon Room

Honeymoon Room

Highlights

Furnished balcony or patio
Air conditioning
Free minibar items
LCD TV
Blackout curtains
Hairdryer
Eco-friendly toiletries
Free bottled water
  • Sea view
  • Sleeps 2
  • 1 King Bed

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About the area

Cancun

An all-inclusive stay in Cancun awaits you at Crown Paradise Club Cancun All Inclusive. Within just a 10-minute stroll, you'll find popular attractions like Iberostar Cancun Golf Course and Delfines Beach. Highlights at this beachfront property include 6 restaurants, 3 outdoor swimming pools and a full-service spa. .A day of pampering at Spa Acqua Di Mare can include massages, facials and body treatments along with access to the hot tub and steam room. The steakhouse, Wayne's Boots, serves barbecue and is open for dinner. With 2 poolside bars and 4 lounge bars to choose from, you can enjoy a drink at the property. Spend the day at the beach where you'll find sunloungers, and enjoy the 2 outdoor tennis courts and free water park. Plus you'll find a nightclub, free Wi-Fi in public areas and a gym. There's also the convenience of free self parking. .Attractions within a 10-minute drive of this 3.5-property class Zona Hotelera property include La Isla Shopping Mall and West Coast of Isla Mujeres, Punta Cancun, and Punta Nizuc National Park.

What's nearby

  • Iberostar Cancun Golf Course - 2 min walk - 0.2 km
  • El Rey Ruins - 3 min walk - 0.3 km
  • Delfines Beach - 5 min walk - 0.5 km
  • Aquaworld - 4 min drive - 4.6 km
  • La Isla Shopping Mall - 8 min drive - 8.1 km

Getting around

  • Cancun, Quintana Roo (CUN-Cancun Intl.) - 17 min drive

Restaurants

  • ‪Royal Solaris Cancun - ‬11 min walk
  • ‪Starcafé Iberostar Selection Cancún - ‬18 min walk
  • ‪El Maguey, Restaurant - ‬18 min walk
  • ‪Marco Polo Restaurante - ‬10 min walk
  • ‪Km 19.5 - ‬18 min walk

About this property

Crown Paradise Club Cancun All Inclusive

Family fun on the beach, with 3 outdoor pools, near Iberostar Cancun Golf Course
Crown Paradise Club Cancun All Inclusive is an all-inclusive property. Room rates include meals and beverages at on-site restaurants and bars. Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages and other amenities.

Spend the day at the beach and work on your tan with sunloungers (chaise longues) or relax in the shade with umbrellas. At Crown Paradise Club Cancun All Inclusive, you can cool off in one of the 3 outdoor swimming pools and indulge in a pampering afternoon at the full-service spa.

There are 6 restaurants on site, along with a nearby snack bar/deli. For a drink, you can stop by one of the on-site bars, including 2 poolside bars and 4 bars/lounges. Public spaces have free WiFi. This all-inclusive property also offers a complimentary water park, a complimentary children's club and a children's pool. Free self parking is available.

This 3.5-star Cancun property is smoke free.

  • 617 guestrooms or units
  • 7 levels
  • 2 buildings
  • 6 dining venues
  • 2 bars by the pool
  • 4 bars or lounges
  • 7320 sq ft of conference space
  • 680 sq. m of conference space
  • Nightclub
  • Deli
  • Kid's club (free)
  • Supervised kid's activities (free)
  • Beach lounge chairs
  • Towels for the beach
  • Umbrellas for the beach
  • Poolside lounge chairs
  • Conference centre
  • Business facilities
  • Coffee in lobby
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Staff members are multilingual
  • Storage area for luggage
  • Front desk safe
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Games room or arcade
  • Pool or billiards table
  • Terrace
  • Garden
  • Gift shop
  • Beauty salon
  • ATM
  • On-site shopping
  • Bellhop
  • Lift
  • No smoking on site
  • Bar on the beach
  • Swim-up bar
Crown Paradise Club Cancun All Inclusive offers 617 air-conditioned accommodations with free minibar items and laptop-compatible safes. Rooms open to furnished balconies or patios. LCD televisions come with cable channels. Bathrooms include baths or showers, complimentary toiletries and hairdryers.

Guests can surf the web using complimentary wireless Internet access. Business-friendly amenities include telephones along with free local calls (restrictions may apply). Additionally, rooms include complimentary bottles of water and coffee/tea makers. In-room massages, change of towels and change of bedsheets can be requested. Housekeeping is provided on a daily basis.

Spa Acqua Di Mare has 5 treatment rooms, including rooms for couples. Services include facials, body treatments and manicures and pedicures. The spa is equipped with a hot tub and a steam room. The spa is open daily.

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  • All-inclusive
  • Spa
  • Kids pool
3.9 out of 5, Good, 1,500 reviews
The price is AU$417
includes taxes & fees
7 Sept - 8 Sept
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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Free uncovered self parking on site
  • Wheelchair-accessible parking available

Food and drink

  • 2 poolside bars
  • 4 bars/lounges
  • 6 restaurants
  • A beach bar
  • A swim-up bar
  • Coffee and tea in common areas
  • Snack bar/deli

Restaurants on site

  • Fisherman
  • La Palapa
  • La Piazza
  • Los Gallos
  • Wayne's Boots

Things to do

  • 2 outdoor tennis courts
  • 3 outdoor pools
  • Arcade/game room
  • Basketball
  • Beach volleyball
  • Billiards/pool table
  • Children's pool
  • Free children's club
  • Free water park
  • Full-service spa
  • Gym
  • Hot tub
  • Mini golf
  • Nightclub
  • Playground
  • Rock climbing
  • Sauna
  • Shopping
  • Steam room
  • Waterslide
  • Yoga classes
  • Ziplining

Family friendly

  • 3 outdoor pools
  • Arcade/game room
  • Children's pool
  • Free children's club
  • Free supervised activities for children
  • Free water park access
  • Laundry facilities
  • Mini golf
  • Playground
  • Snack bar/deli
  • Waterslide

Conveniences

  • 24-hour front desk
  • ATM
  • Gift shop/newsstand
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance
  • Wedding services

Business services

  • Business centre
  • Conference centre (7,320 square foot of space)

Outdoors

  • Beach loungers
  • Beach towels
  • Beach umbrellas
  • Garden
  • On the beach
  • Pool loungers
  • Terrace

Full-service spa

  • 5 treatment rooms
  • Couples treatment rooms
  • Facials
  • Hot tub
  • In-room massages
  • Manicures/pedicures
  • Spa open daily
  • Steam room

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Lift
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business centre
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible parking
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant

More

  • 2 buildings
  • 7 floors
  • At least 80% lighting from LEDs
  • At least 80% of food locally-sourced
  • At least 80% organic food
  • Banquet hall
  • Biodegradable coffee stirrers available
  • Biodegradable drinking straws available
  • Comprehensive food waste policy
  • Double-glazed windows
  • No plastic coffee stirrers
  • No plastic drinking straws
  • No plastic soft drink bottles
  • No plastic water bottles
  • Reusable cups
  • Reusable tableware
  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes

Bathroom

  • Bathtub or shower
  • Free toiletries
  • Hair dryer
  • Towels provided

Entertainment

  • LCD TV with cable channels

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Free bottled water
  • Free stocked minibar

More

  • Air conditioning
  • Cleaning products are eco-friendly
  • Eco-friendly toiletries
  • Free local calls
  • Iron/ironing board
  • Laptop-compatible safe
  • LED lighting
  • Phone
  • Water-efficient showers

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: anytime
Minimum check-in age - 21

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival at the property
For any questions, please contact the property using the information on the booking confirmation
This property offers 4 pools: an outdoor infinity pool, an outdoor family pool (with a children’s pool), a semi-covered family pool, and an outdoor pool with pool bar for adults only.
Connecting rooms are available for bookings of 2 "Standard Room, Ocean View" categories only and are subject to availability.

Renovations and closures

The following facilities or services will be unavailable from September 17 2025 to September 30 2025 (dates subject to change):
  • Children's club

Access methods

Staffed front desk

Pets

  • Pets and service animals are not allowed at Crown Paradise Club Cancun All Inclusive

Children and extra beds

  • Children are welcome.
  • Cots (infant beds) are not available.

Payment types

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • A tax is imposed by the city: USD 4.22 per accommodation, per night

We've listed all charges provided to us by the property.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and debit cards; cash is not accepted
Safety features at this property include a fire extinguisher, a smoke detector and a first aid kit
This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children; if you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children. If you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room. This property accepts Visa, Mastercard, American Express and debit cards. Cash is not accepted. For guests' safety, the property includes a fire extinguisher, a smoke detector and a first aid kit in all accommodation.

We should mention

  • Reservations are needed for spa treatments. For reservations, contact the property before arrival using the contact information on the booking confirmation.
  • Pets and service animals are not allowed on site.
  • Guests may experience noise disturbance due to nearby construction work.

Property is also known as

Cancun Club Paradise
Cancun Crown Paradise All Inclusive
Cancun Paradise Club All Inclusive
Crown Paradise All Inclusive
Crown Paradise All Inclusive Cancun
Crown Paradise Club Cancun All Inclusive All-inclusive property
Crown Paradise Club Cancun
Crown Paradise Club Cancun All Inclusive
Paradise All Inclusive Cancun
Paradise Cancun All Inclusive
Crown Paradise Club
Crown Paradise Club Cancun All Inclusive Hotel
Crown Paradise Club All Inclusive Hotel
Crown Paradise Club All Inclusive All-inclusive property
Crown Paradise Club Cancun All Inclusive Cancun
Crown Paradise Club Cancun All Inclusive All-inclusive property

Frequently asked questions

What is the cancellation policy at Crown Paradise Club Cancun All Inclusive?

Crown Paradise Club Cancun All Inclusive offers free cancellation on select room rates. Check out the cancellation policy for more info.

How much does it cost to stay at Crown Paradise Club Cancun All Inclusive?

As of 28 Aug 2025, prices found for a 1-night stay for 2 adults at Crown Paradise Club Cancun All Inclusive on 16 Sept 2025 start from AU$415.94, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is parking available at Crown Paradise Club Cancun All Inclusive?

Yep, Crown Paradise Club Cancun All Inclusive has a free self car park.

Are there any beaches close to Crown Paradise Club Cancun All Inclusive?

Yep, Crown Paradise Club Cancun All Inclusive is a short 6-minute walk from Delfines Beach. Fun beach activities include volleyball, windsurfing and parasailing.

Is there a spa on site at Crown Paradise Club Cancun All Inclusive?

Yep, Spa Acqua Di Mare is available for guests. It has a hot tub and a steam room. You'll enjoy heaps of services like facials and body treatments.

Does Crown Paradise Club Cancun All Inclusive have a pool?

Yep, and guests love it! Crown Paradise Club Cancun All Inclusive has 3 outdoor swimming pools and a kids' pool. Grab your bathers and lounge poolside while enjoying on a lounger and with a drink from one of the bars.

Does Crown Paradise Club Cancun All Inclusive have a waterslide?

Yep, this property has a waterslide!

What luxury perks are available at Crown Paradise Club Cancun All Inclusive?

Crown Paradise Club Cancun All Inclusive features 2 poolside bars, 3 outdoor pools and a full-service spa. All guestrooms come with 24-hour room service and free minibar items.

What makes Crown Paradise Club Cancun All Inclusive a romantic place to stay?

1 hot tub and couples spa treatments, as well as private balconies and massage services available in the guestrooms, help set the scene for a romantic weekend at Crown Paradise Club Cancun All Inclusive.

Is Crown Paradise Club Cancun All Inclusive family-friendly?

You bet! With amenities such as a free children's club, a children's pool and free supervised childcare, it's no surprise that Crown Paradise Club Cancun All Inclusive is a hit with families.

Is there a free airport shuttle available at Crown Paradise Club Cancun All Inclusive?

No, Crown Paradise Club Cancun All Inclusive does not offer an airport shuttle service.

Is there a bar or restaurant at Crown Paradise Club Cancun All Inclusive?

Relax with a coldie at the 2 poolside bars or 4 lounge bars, and grab a meal at the onsite restaurant that serves barbecue.

What time are check-in & check-out at Crown Paradise Club Cancun All Inclusive?

Check-in begins at 3:00 PM. Check-out time is noon.

Are pets allowed at Crown Paradise Club Cancun All Inclusive?

No, pets and service animals are not allowed.

Is there a golf course on site at Crown Paradise Club Cancun All Inclusive?

There isn't one on site, but Iberostar Cancun Golf Course is a short 4-minute walk away.

Crown Paradise Club Cancun All Inclusive Reviews

Reviews

7.4

Good

Rating 10 - Excellent. 1169 out of 3350 reviews
Rating 8 - Good. 833 out of 3350 reviews
Rating 6 - Okay. 629 out of 3350 reviews
Rating 4 - Poor. 346 out of 3350 reviews
Rating 2 - Terrible. 373 out of 3350 reviews

7.8/10

Cleanliness

8.0/10

Staff & service

7.6/10

Amenities

7.2/10

Property conditions & facilities

7.8/10

Eco-friendliness

Reviews

10/10 Excellent

Jonathan

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
The entertainment staff was great
Stayed 7 nights in May 2025

10/10 Excellent

Rocio

Travelled with family
Liked: Cleanliness
Nice clean resort
Stayed 5 nights in May 2025

10/10 Excellent

James Bond

Stayed 5 nights in May 2025

10/10 Excellent

marie

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice place
Stayed 5 nights in May 2025

4/10 Poor

Arkadiy

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Stayed 5 nights in May 2025

2/10 Terrible

Preetika

Travelled with family
Disliked: Amenities
Rude staff. Not willing to help
Stayed 5 nights in May 2025

6/10 Okay

Preetika Priya

Travelled with family
Disliked: Staff & service
Rude front desk staff, not willing to help with anything
Stayed 5 nights in May 2025

8/10 Good

Cynthia D

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We were all adults ae range 21-57. we liked the adult sports bar, the adult up stairs pool but the water was freezing and no food offered.
Stayed 5 nights in Mar 2025

8/10 Good

Shanika N

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property was nice and well kept. I liked they had fun stuff for kids to do. The only thing I didnt like was for some of the activities/games at the main pool, they didnt speak in English, only spanish. We wanted to get involved, but we couldn't understand what was going on.
Stayed 3 nights in May 2025

8/10 Good

Brandi

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful atmosphere.
Stayed 2 nights in May 2025

10/10 Excellent

Marco

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent service wonderful hotel
Stayed 4 nights in May 2025

4/10 Poor

ZAIDOON

Liked: Cleanliness, staff & service, property conditions & facilities
Just one restaurant open busy and long waiting so if you want breakfast you get lunch because traffic
Stayed 1 night in May 2025

10/10 Excellent

Rony Emilio

Liked: Cleanliness
Stayed 7 nights in May 2025

8/10 Good

Candace

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Mar 2025

6/10 Okay

John Andrew

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
(1) People with mobility challenges should know that there are a lot of stairs and ramps throughout the property. (2) Buffet was below average for quality and variety compared to other resorts. (3) Room service is not available after 10pm despite advertisements saying it is 24-hour.
Stayed 4 nights in May 2025

4/10 Poor

Isaac

Travelled with partner
Disliked: Staff & service, property conditions & facilities
We came here for our honeymoon super excited to experience what the resort has to offer. We were promised champagne, fruit, robes and slippers and flowers upon arrival. We didn't recieve any of that except for the champagne only after asking for multiple days. We woke up one day to our floors flooded all over our room. We woke up another day to none of the water in our room working. We went to the spa which was beautiful but their cold plunj wasn't working which was one of the things we paid for and were most excited for. We were told we had room credit with our honeymoon package but didnt receive any and when we checked out we were charged extra. We ordered room service one night and it took over 2 hours to get there. We booked an excursion through the resort and didn't get get to see half of what we booked with them. We also were not able to get dinner reservations the first two nights because we were not told how the system worked to book them and they were not willing to help when we asked. The front desk was unwilling to help with any of this. Besides the complaints the beach here is beautiful and we loved Juan in the VIP lounge, he was amazing super friendly and nice and willing to help.
Stayed 6 nights in May 2025

2/10 Terrible

Ramona

Travelled with family
Disliked: Staff & service, amenities, property conditions & facilities
No beach: just full of sea weeds, very dirty, no shallow water for kids to dip in and very deep water. Beach is not accessible. No water activities another big lie. Bad food: lunch and dinner buffet awful plus steak house Elevators too old and slow and only two of them and take forever Noisy A drunk lady walking around in the hallways at 12 midnight yelling and screaming, no one gave a damn she ended up being taken by cops Reception or room service never answer the calls No room service to clean your room, you have to grab them in the hall ways to make sure they come Buffet food is terrible plus steak house and seafood No activity for kids in the pool No good music The show is a joak on weekdays and they kept the good one on weekend only Staff very rude and no one speaks english, no service at the buffet They advertised for kids playroom which is a lie. Only pool tables and ping pong. No night club, another false advertisement.
Stayed 3 nights in May 2025

2/10 Terrible

Seyed Fakher Hashemi

Travelled with family
Disliked: Staff & service, amenities, property conditions & facilities
I am adding this review for the people who decided to go thereYou may want to reconsider your trip to this hotel. Don’t go according to the pictures and all the good reviews. This hotel is full of locals and not good for outsiders/tourist. None of the staff speak english and don’t look at you if you don’t speak spanish. First thing, the food was awful. It did not taste the real food. I got sick the first day bc of the buffet. Steakhouse another problem, the steak as hard as rock. The only thing i found and able toeat was their spaghetti with my 5 years old daughter. Nothing else was eatable. You have to keep asking staff to show up at your table bc they ignore you. Overall behaviour of staff including reception very rude and ignorant. They never smile or look into your requests. Reception never pick up the calls if you call from your room and also room service or hospitality. No one really care if you exist or having an issue. The cleaner never come to check the room or clean. I had to chase them all around the building to find someone to show up. If you are going there to stay at the beach, there is no beach to lay down there. Make sure the pictures won’t fuel you. The beach area is very dirty covered by seaweeds that never cleaned and the water is too deep that it can’t be used. This place is only good for little kids who can enjoy the water park. It is located very far from Cancun just beginning of the strip and very close to airport. Hard to access the town. overall 0.
Stayed 3 nights in May 2025

2/10 Terrible

Lidia

Stayed 1 night in May 2025

10/10 Excellent

Maria Lupita, N Las Vegas

Liked: Cleanliness, property conditions & facilities
It was a g
Stayed 6 nights in May 2025

8/10 Good

VANESSA

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Fun for the kids, good food, friendly staff, comfortable bed ,and pillows!
Stayed 4 nights in May 2025

6/10 Okay

Tiina

Travelled with partner
Liked: Cleanliness, staff & service
What I liked was the people working at La Palapa. Like the other times we were there, people working at La Palapa were great. What I didn't like was the reduction of services, the noise from the construction site right beside the hotel. Also, this time, for our second week, we didn't know who was going to clean our room. We had to ask the front desk who was going to clean our room. Apparently, the lady at the previous week was not working anymore even though the card at the room said otherwise. At the beach, the reduction of these umbrellas was inconvenience because when there's only a certain amount of these umbrellas, you have to go early in the morning if want to get one and be lucky. Also this time the sea had more seaweed and it wasn't as pleasant to swim in. The previous times (4) we always had a great time and had nothing but positive to say about this place. Unfortunately this time it was only okay.
Stayed 14 nights in Apr 2025

6/10 Okay

Ingrid

Disliked: Staff & service
The property is nice I like the rooms, the food the beach, the pools is a little crowded if you are looking for a more quiet place is a family hotel so keep it in mind, also at checking they give me 2 cards for 2 towels when return the towels the staff person did not give me the cards back Well at check out they charge me 25 dollars per card that nobody is responsible for and nobody can look for it in the towel place I felt that it was not my fault also they did not mention that in the check in so keep it in mind to ask for the cards when returning the towels, Also the food need more variety of beef since it is a lot of pork.
Stayed 1 night in May 2025

8/10 Good

Mariely

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Not great giving directions but once settled in staff was amazing yanely server is awesome Mary hostess at Wayne’s boots steakhouse was great too Carlos and Roger bartenders are amazing food is just ok at buffet restaurants are better you have to up on the site at 8am to make reservation the adults only pool and club lounge are the best areas if not traveling with kids beach has lots of waves and seafood best time is morning after they clean it up
Stayed 7 nights in May 2025

10/10 Excellent

Preethi

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff is super friendly and helpful. They maintain the property well and are always ready to assist. Except for the seafood restaurant rest all served really good food and beverages. The reservation to restaurants is not hard like some people mentioned, you just have to be ready at 8.00 AM to make the choice. Just be careful with towel cards, if you loose it you will have to pay $50 per card. But overall beautiful stay, enjoyed every bit. Thanks to the staff and management.
Stayed 6 nights in May 2025