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Crown Paradise Club Cancun All Inclusive

3.5 star property

Photo gallery for Crown Paradise Club Cancun All Inclusive

3 outdoor pools, pool loungers
Waterslide
Honeymoon Room
6 restaurants, breakfast, lunch, dinner served; barbecue
4 bars/lounges, 2 poolside bars, swim-up bar, beach bar

Reviews

7.2 out of 10
Good

Popular amenities

  • Spa pool
  • All-inclusive
  • Parking included
  • Free Wi-Fi
The current price is AU$449
includes taxes & fees
3 May - 4 May

Explore the area

View map
Boulevard Kukulcan Km 18.5, Cancun, QROO, 77500
  • Place, Iberostar Cancun Golf Course
    ‪3 min walk‬
  • Place, El Rey Ruins
    ‪5 min walk‬
  • Place, Delfines Beach
    ‪6 min walk‬
  • Airport, Cancun, Quintana Roo (CUN-Cancun Intl.)
    ‪20 min drive‬

Room options

View all photos for Room Standard with Sea View

Free minibar, in-room safe, blackout curtains, iron/ironing board

Room Standard with Sea View

8.0 out of 10
Very good
(2 reviews)
  • 32 sq m
  • Sleeps 5

View all photos for Standard Room (Plus)

Standard Room (Plus)

Standard Room (Plus)

  • 38 sq m
  • Sleeps 5
  • 1 King Bed and 1 Single Bunk Bed

View all photos for Family Suite Paradise

Family Suite Paradise

Family Suite Paradise

7.4 out of 10
Good
(27 reviews)
  • Garden view
  • 61 sq m
  • 2 bedrooms
  • Sleeps 7
  • 1 King Bed, 1 Double Bed and 1 Large Single Bunk Bed

View all photos for Standard Room, 1 King Bed, Ocean View

Standard Room, 1 King Bed, Ocean View

Standard Room, 1 King Bed, Ocean View

7.4 out of 10
Good
(105 reviews)
  • Ocean view
  • 38 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed

View all photos for Family Suite Crown

Family Suite Crown

Family Suite Crown

  • Partial ocean view
  • 2 bedrooms
  • Sleeps 5
  • 1 King Bed and 1 Single Bunk Bed

View all photos for Standard Room, 2 Double Beds, Ocean View

Standard Room, 2 Double Beds, Ocean View

Standard Room, 2 Double Beds, Ocean View

7.4 out of 10
Good
(314 reviews)
  • Ocean view
  • 38 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds

View all photos for Crown Room, Ocean View (Club Level /Tina Hidromasaje)

Crown Room, Ocean View (Club Level /Tina Hidromasaje)

Crown Room, Ocean View (Club Level /Tina Hidromasaje)

8.4 out of 10
Very good
(121 reviews)
  • Ocean view
  • 40 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed

View all photos for Honeymoon Room

Honeymoon Room

Honeymoon Room

  • Sea view
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Double Room Superior with Sea View

Free minibar, in-room safe, blackout curtains, iron/ironing board

Double Room Superior with Sea View

10.0 out of 10
Exceptional
(1 review)
  • 30 sq m
  • Sleeps 2

View all photos for Room Standard with Sea View

Free minibar, in-room safe, blackout curtains, iron/ironing board

Room Standard with Sea View

9.0 out of 10
Wonderful
(2 reviews)
  • 26 sq m
  • Sleeps 4

View all photos for Room Standard with Sea View

Free minibar, in-room safe, blackout curtains, iron/ironing board

Room Standard with Sea View

  • 38 sq m
  • Sleeps 2

Family Room -5 guests- Standard with Garden View

  • 41 sq m
  • Sleeps 5

Family Room -7 guests- Standard

  • 76 sq m
  • Sleeps 7

View all photos for Family Room -5 guests- Superior with Sea View

Free minibar, in-room safe, blackout curtains, iron/ironing board

Family Room -5 guests- Superior with Sea View

10.0 out of 10
Exceptional
(1 review)
  • 28 sq m
  • Sleeps 5

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About the area

Cancun

An all-inclusive stay in Cancun awaits you at Crown Paradise Club Cancun All Inclusive. Within just a 10-minute stroll, you'll find popular attractions like Delfines Beach and Iberostar Cancun Golf Course. Highlights at this beachfront property include 6 restaurants, 3 outdoor swimming pools and a full-service spa. .A day of pampering at Spa Acqua Di Mare can include massages, facials and body treatments along with access to the hot tub and steam room. The steakhouse, Wayne's Boots, serves barbecue and is open for dinner. With 2 poolside bars and 4 lounge bars to choose from, you can enjoy a drink at the property. Spend the day at the beach where you'll find sunloungers, and enjoy the 2 outdoor tennis courts and free water park. Plus you'll find a nightclub, free Wi-Fi in public areas and a gym. There's also the convenience of free self parking. .Attractions within a 10-minute drive of this 3.5-property class Zona Hotelera property include La Isla Shopping Mall and West Coast of Isla Mujeres, Punta Cancun, and Punta Nizuc National Park.

What's nearby

  • Iberostar Cancun Golf Course - 3 min walk - 0.3 km
  • El Rey Ruins - 5 min walk - 0.4 km
  • Nichupté Lagoon - 6 min walk - 0.6 km
  • Delfines Beach - 6 min walk - 0.6 km
  • Maya Museum of Cancun - 4 min drive - 2.8 km

Getting around

  • Cancun, Quintana Roo (CUN-Cancun Intl.) - 17 min drive

Restaurants

  • ‪Ennea Beach Club - ‬8 min walk
  • ‪Royal Solaris Cancun - ‬12 min walk
  • ‪Zai - ‬4 min walk
  • ‪Marco Polo Restaurante - ‬11 min walk
  • Bar Margarita

About this property

Crown Paradise Club Cancun All Inclusive

Crown Paradise Club Cancun All Inclusive is an all-inclusive property. Room rates include meals and beverages at on-site restaurants and bars. Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages and other amenities.

Spend the day at the beach and work on your tan with sunloungers (chaise longues) or relax in the shade with umbrellas. At Crown Paradise Club Cancun All Inclusive, you can cool off in one of the 3 outdoor swimming pools and indulge in a pampering afternoon at the full-service spa.

There are 6 restaurants on site, along with a nearby snack bar/deli. For a drink, you can stop by one of the on-site bars, including 2 poolside bars and 4 bars/lounges. Public spaces have free WiFi. This all-inclusive property also offers a complimentary water park, a complimentary children's club and a children's pool. Free self parking is available.

This 3.5-star Cancun property is smoke free.

  • 617 guestrooms or units
  • 7 levels
  • 2 buildings
  • 6 dining venues
  • 2 bars by the pool
  • 4 bars or lounges
  • 7320 sq ft of conference space
  • 680 sq. m of conference space
  • Nightclub
  • Deli
  • Kid's club (free)
  • Supervised kid's activities (free)
  • Beach lounge chairs
  • Towels for the beach
  • Umbrellas for the beach
  • Poolside lounge chairs
  • Conference centre
  • Business facilities
  • Coffee in lobby
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Staff members are multilingual
  • Storage area for luggage
  • Front desk safe
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Games room or arcade
  • Pool or billiards table
  • Terrace
  • Garden
  • Gift shop
  • Beauty salon
  • ATM
  • On-site shopping
  • Bellhop
  • Lift
  • No smoking on site
  • Bar on the beach
  • Swim-up bar
Crown Paradise Club Cancun All Inclusive offers 617 air-conditioned accommodations with free minibar items and laptop-compatible safes. Rooms open to furnished balconies or patios. LCD televisions come with cable channels. Bathrooms include baths or showers, complimentary toiletries and hairdryers.

Guests can surf the web using complimentary wireless Internet access. Business-friendly amenities include telephones along with free local calls (restrictions may apply). Additionally, rooms include complimentary bottles of water and coffee/tea makers. In-room massages, change of towels and change of bedsheets can be requested. Housekeeping is provided on a daily basis.

Spa Acqua Di Mare has 5 treatment rooms, including rooms for couples. Services include facials, body treatments and manicures and pedicures. The spa is equipped with a hot tub and a steam room. The spa is open daily.

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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Free uncovered self parking on site
  • Limited on-site self parking
  • Wheelchair-accessible parking available

Food and drink

  • 2 poolside bars
  • 4 bars/lounges
  • 6 restaurants
  • A beach bar
  • A swim-up bar
  • Coffee and tea in common areas
  • Snack bar/deli

Restaurants on site

  • Fisherman
  • La Palapa
  • La Piazza
  • The Roosters
  • Wayne's Boots

Things to do

  • 2 outdoor tennis courts
  • 3 outdoor pools
  • Arcade/game room
  • Basketball
  • Beach volleyball
  • Billiards/pool table
  • Children's pool
  • Free children's club
  • Free water park
  • Full-service spa
  • Gym
  • Hot tub
  • Mini golf
  • Nightclub
  • Playground
  • Rock climbing
  • Sauna
  • Shopping
  • Splash pad
  • Steam room
  • Waterslide
  • Yoga classes
  • Ziplining

Family friendly

  • 3 outdoor pools
  • Arcade/game room
  • Children's pool
  • Free children's club
  • Free supervised activities for children
  • Free water park access
  • Laundry facilities
  • Mini golf
  • Playground
  • Snack bar/deli
  • Splash pad
  • Waterslide

Conveniences

  • 24-hour front desk
  • ATM
  • Gift shop/newsstand
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance
  • Wedding services

Business services

  • Business centre
  • Conference centre (7,320 square foot of space)

Outdoors

  • Beach loungers
  • Beach towels
  • Beach umbrellas
  • Garden
  • On the beach
  • Pool loungers
  • Terrace

Full-service spa

  • 5 treatment rooms
  • Couples treatment rooms
  • Facials
  • Hot tub
  • In-room massages
  • Manicures/pedicures
  • Spa open daily
  • Steam room

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Lift
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business centre
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible parking
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant

More

  • 2 buildings
  • 7 floors
  • At least 80% lighting from LEDs
  • At least 80% of food locally-sourced
  • At least 80% organic food
  • Banquet hall
  • Biodegradable coffee stirrers available
  • Biodegradable drinking straws available
  • Comprehensive food waste policy
  • Double-glazed windows
  • No plastic coffee stirrers
  • No plastic drinking straws
  • No plastic soft drink bottles
  • No plastic water bottles
  • Reusable cups
  • Reusable tableware
  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes

Bathroom

  • Bathtub or shower
  • Free toiletries
  • Hair dryer
  • Towels provided

Entertainment

  • LCD TV with cable channels

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Free bottled water
  • Free stocked minibar

More

  • Air conditioning
  • Cleaning products are eco-friendly
  • Eco-friendly toiletries
  • Free local calls
  • Iron/ironing board
  • Laptop-compatible safe
  • LED lighting
  • Phone
  • Water-efficient showers

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: anytime
Minimum check-in age - 21

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival at the property
For any questions, please contact the property using the information on the booking confirmation
Information provided by the property may be translated using automated translation tools
This property offers 4 pools: an outdoor infinity pool, an outdoor family pool (with a children’s pool), a semi-covered family pool, and an outdoor pool with pool bar for adults only.
Connecting rooms are available for bookings of 2 "Standard Room, Ocean View" categories only and are subject to availability.

Access methods

Staffed front desk

Pets

  • Pets and service animals are not allowed at Crown Paradise Club Cancun All Inclusive

Children and extra beds

  • Children are welcome.
  • Cots (infant beds) are not available.

Payment types

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • A tax is imposed by the city: USD 4.82 per accommodation, per night

We've listed all charges provided to us by the property.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and debit cards; cash is not accepted
Safety features at this property include a fire extinguisher, a smoke detector and a first aid kit
This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children; if you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children. If you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room. This property accepts Visa, Mastercard, American Express and debit cards. Cash is not accepted. For guests' safety, the property includes a fire extinguisher, a smoke detector and a first aid kit in all accommodation.

We should mention

  • Reservations are needed for spa treatments. For reservations, contact the property before arrival using the contact information on the booking confirmation.
  • Pets and service animals are not allowed on site.
  • Guests may experience noise disturbance due to nearby construction work.

Property is also known as

Cancun Club Paradise
Cancun Crown Paradise All Inclusive
Cancun Paradise Club All Inclusive
Crown Paradise All Inclusive
Crown Paradise All Inclusive Cancun
Crown Paradise Club Cancun All Inclusive All-inclusive property
Crown Paradise Club Cancun
Crown Paradise Club Cancun All Inclusive
Paradise All Inclusive Cancun
Paradise Cancun All Inclusive
Crown Paradise Club
Crown Paradise Club Cancun All Inclusive Hotel
Crown Paradise Club All Inclusive Hotel
Crown Paradise Club All Inclusive All-inclusive property
Crown Paradise Club Cancun All Inclusive Cancun
Crown Paradise Club Cancun All Inclusive All-inclusive property

Frequently asked questions

What is the cancellation policy at Crown Paradise Club Cancun All Inclusive?

Crown Paradise Club Cancun All Inclusive offers free cancellation on select room rates. Check out the cancellation policy for more info.

How much does it cost to stay at Crown Paradise Club Cancun All Inclusive?

As of 5 Apr 2026, prices found for a 1-night stay for 2 adults at Crown Paradise Club Cancun All Inclusive on 3 May 2026 start from AU$449, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is parking available at Crown Paradise Club Cancun All Inclusive?

Yep, Crown Paradise Club Cancun All Inclusive has a free self car park.

Are there any beaches close to Crown Paradise Club Cancun All Inclusive?

Yep, Crown Paradise Club Cancun All Inclusive is a short 7-minute walk from Delfines Beach. Fun beach activities include volleyball, windsurfing and parasailing.

Is there a spa on site at Crown Paradise Club Cancun All Inclusive?

Yep, Spa Acqua Di Mare is available for guests. It has a hot tub and a steam room. You'll enjoy heaps of services like facials and body treatments.

Does Crown Paradise Club Cancun All Inclusive have a pool?

Yep, and guests love it! Crown Paradise Club Cancun All Inclusive has 3 outdoor swimming pools and a kids' pool. Grab your bathers and lounge poolside while enjoying on a lounger and with a drink from one of the bars.

Does Crown Paradise Club Cancun All Inclusive have a waterslide?

Yep, this property has a waterslide!

What luxury perks are available at Crown Paradise Club Cancun All Inclusive?

Crown Paradise Club Cancun All Inclusive features 2 poolside bars, 3 outdoor pools and a full-service spa. All guestrooms come with 24-hour room service and free minibar items.

What makes Crown Paradise Club Cancun All Inclusive a romantic place to stay?

1 hot tub and couples spa treatments, as well as private balconies and massage services available in the guestrooms, help set the scene for a romantic weekend at Crown Paradise Club Cancun All Inclusive.

Is Crown Paradise Club Cancun All Inclusive family-friendly?

You bet! With amenities such as a free children's club, a children's pool and free supervised childcare, it's no surprise that Crown Paradise Club Cancun All Inclusive is a hit with families.

Is there a free airport shuttle available at Crown Paradise Club Cancun All Inclusive?

No, Crown Paradise Club Cancun All Inclusive does not offer an airport shuttle service.

Is there a bar or restaurant at Crown Paradise Club Cancun All Inclusive?

Relax with a coldie at the 2 poolside bars or 4 lounge bars, and grab a meal at the onsite restaurant that serves barbecue.

What time are check-in & check-out at Crown Paradise Club Cancun All Inclusive?

Check-in begins at 3:00 PM. Check-out time is noon.

Are pets allowed at Crown Paradise Club Cancun All Inclusive?

No, pets and service animals are not allowed.

Is there a golf course on site at Crown Paradise Club Cancun All Inclusive?

There isn't one on site, but Iberostar Cancun Golf Course is a short 5-minute walk away.

Crown Paradise Club Cancun All Inclusive Reviews

Reviews

7.2

Good

Rating 10 - Excellent. 1188 out of 3454 reviews
Rating 8 - Good. 805 out of 3454 reviews
Rating 6 - Okay. 685 out of 3454 reviews
Rating 4 - Poor. 357 out of 3454 reviews
Rating 2 - Terrible. 419 out of 3454 reviews

7.8/10

Cleanliness

8.0/10

Staff & service

7.4/10

Amenities

7.2/10

Property conditions & facilities

Reviews

10/10 Excellent

Ali

Stayed 3 nights in Dec 2025

6/10 Okay

Sarais

Liked: Cleanliness
Disliked: Staff & service
Que contraten buenos chefs
Stayed 4 nights in Dec 2025

6/10 Okay

Gustavo

Stayed 4 nights in Dec 2025

2/10 Terrible

Ann

Travelled with family, Travelled with family and small children
Disliked: Cleanliness, property conditions & facilities
This was the worst resort experience we had ever had. The food was not good and they required a reservation for every single restaurant which you can only do through the app for all of 30 seconds before everything is taken. No reservation, Buffett only. It’s the only resort I’ve ever been to that doesn’t allow you to get top shelf liquor without charging you extra. The room service was also an extra charge, which when booking was advertised as included. The mini fridge was only restocked once during our 8 day stay. When asked for water bottles we were told that maid service does this, then maid service stated room service did it. Then we were told it would be an extra charge to get water bottles. Eventually there was a cart in the hallway and we basically had to beg for water. The room was not very clean upon check in. There was mold in the shower and other areas of the bathroom. The floor had sand all over. Maid service never changed the bag in the trash just emptied it. At check in we waited in line for over an hour and no one greeted us or offered any beverages. Then with our party of 9, 4 separate rooms, but all “VIP” status, we were all told different things about which restaurants we could go to for breakfast. One morning one room was allowed to have breakfast at the La Gallos, the next morning another room was told they didn’t have the correct color of wrist bands. The front desk was not very friendly or helpful. We will not be returning.
Stayed 8 nights in Dec 2025

2/10 Terrible

Mansour

Travelled with family and small children
Disliked: Cleanliness, amenities, property conditions & facilities
check in took more than 2 hours, room were not ready in the time we were told, food was really really bad , activities were almost none and always late ,they cancelled several kids activities without prior notice, communication and information were bad, house keeping don't answer and you almost have to beg to clean the room, facility was in bad shape.
Stayed 5 nights in Dec 2025

6/10 Okay

Andrea

Travelled with family
If you’re looking for a hotel with all of the traditional amenities decently clean room, buffets, multiple pools and access to the beach then yes this hotel is decent especially traveling with kids. For reference we are a family of 5 with kids 4-7. If you’re not too picky on the quality or variety of food, this hotel is also decent . In terms of burgers and french fries those are available every day at the snack bar and buffet. My kids were very content with that and some carrots. my husband and I on the other hand who are much more particular on our quality and variety of food were very very disappointed by the selection, the buffets, and even the restaurants which you had to make reservations for every day at 8 AM offered. Also, in terms of staff services overall restaurants were slow. The buffet had a line to get seated, and the towels ran out twice and the seating at the pool and beach is very limited. The nightly shows were low budget, but at least they were entertaining. The staff running the shows was always smiling and giving their full 100% commitment. Overall, for the kids, this was enough entertainment to keep them happy. In booking this hotel, there was a price difference between $1000-$2000 in comparison to the hotels in the surrounding area now I truly understand what it means when they say you get what you pay for. We would not return to this particular resort due to the food quality and variety and the service being very slow.
Stayed 7 nights in Dec 2025

2/10 Terrible

Pomelia

Travelled with family and small children
Disliked: Cleanliness, amenities, property conditions & facilities
We had a family Thanksgiving trip to Mexico. We booked this hotel. NEVER stay here. The rooms were dirty, bathrooms old and not suited for older customers. Water park was closed, climbing wall was closed, two pools were closed, adult drinks watered down, juice was watered down, elevator was broken and the food was inedible. We had to switch hotels at our cost. We never received a refund from the hotel or Expedia.
Stayed 7 nights in Nov 2025

10/10 Excellent

Barry

Stayed 2 nights in Dec 2025

4/10 Poor

Reyna, Cudahy

Stayed 4 nights in Dec 2025

2/10 Terrible

DANIELLE, Parker

Travelled with family and small children
Disliked: Cleanliness, amenities, property conditions & facilities
Our stay at Crown Paradise Club Cancun was unfortunately very disappointing, and we would not return. Check-in and check-out were a complete mess. We waited two hours to check in and over an hour just to check out, which is unacceptable for any resort. The front desk was severely understaffed, with only one person per line, making an already frustrating process even worse. Calling for assistance was nearly impossible—no one answered the phone except the bellboy or housekeeping. We ran into a serious issue when our in-room safety deposit box wouldn’t open. Calling the bellboy to relay the issue was confusing, and while security eventually helped, we warned them the battery was nearly dead. Sure enough, the battery died a day later. Instead of simply replacing the battery, we were forced to wait over an hour in our room while they removed the entire safe and installed a new one. Restaurant reservations are another major downside. If you are not online at exactly 8:00 AM, you won’t get a reservation. The buffet and snack options were very limited and uninspiring, which resulted in us eating offsite multiple nights—something we’ve never had to do at an all-inclusive before. The rooms themselves are very outdated, and the in-room hot tub was so dirty that we didn’t even attempt to use it. We usually leave resorts saying, “We’d come back again,” but this is absolutely not one of those places. Crown Paradise Club Cancun is not a resort we would ever return to.
Stayed 7 nights in Dec 2025

4/10 Poor

Yanira Lissette

Stayed 7 nights in Dec 2025

10/10 Excellent

Jose

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Needs more staff on checking and check out
Stayed 3 nights in Dec 2025

2/10 Terrible

Jesse

Stayed 9 nights in Dec 2025

6/10 Okay

Sarah

Stayed 6 nights in Dec 2025

2/10 Terrible

Naveen J

Travelled with family, Travelled with family and small children
Disliked: Cleanliness, amenities, property conditions & facilities
This all-inclusive Cancun hotel delivered the worst vacation experience with terrible service, long lines everywhere, and the most inedible food across many past all-inclusive Cancun stays. Check-in took over an hour with only two staff processing exhausted travelers. The dated property falsely claims 4-star status while unable to handle guest volume, with uncaring staff robotically reciting policies—strict one-towel-per-person rules with extra charges, $50 penalties for lost room keys, and arbitrary policies barring minors from certain restaurants. Club rooms required walking through pool areas with luggage, serviced by only one working elevator for 7 floors (the second had trapped guests the day before), forcing frequent stair climbs to the 5th floor. Every meal disappointed: breakfast, lunch, and dinner buffets offered the same flavorless options with poolside snacks being worst—unidentifiable meats, fries, chips, and inedible veggies. Accessing specialty restaurants required waking at 7:59 AM to book via app at exactly 8:00 AM—not 8:02 AM—competing with members who get advance reservations. Room service took forever with delivery fees even for water and very limited options. Getting staff assistance meant waiting in lines or being told to "check the app." Activities like pool and ping-pong had long waits with staff showing zero enthusiasm. Only positives were the beach and pool facilities themselves. Avoid this hotel entirely and choose literally any other Cancun property
Stayed 5 nights in Dec 2025

6/10 Okay

Alberto

Liked: Cleanliness, amenities
The check in line was too long and no chairs available!
Stayed 5 nights in Dec 2025

4/10 Poor

Dharminder

Disliked: Cleanliness, amenities, property conditions & facilities
The resort was dated - not many food options our room had a shower, which only had cold or lukewarm water - the phone in our room did not work the entire trip time I needed something I had to walk down to the lobby.
Stayed 3 nights in Dec 2025

4/10 Poor

Nayeem

Travelled with family
Disliked: Cleanliness, staff & service
Room was not clean at all. Bathroom door lock was broken resulting in getting locked out. Room service never answers the call
Stayed 5 nights in Dec 2025

6/10 Okay

Gerardo

Stayed 4 nights in Dec 2025

2/10 Terrible

Edward

Travelled with family
Disliked: Cleanliness, amenities, property conditions & facilities
Staff was good but the resort was not. Beach is VERY rough with waves and the swimming area is very small. Pools are ice cold and should be heated. Food was decent but the reservation system is TERRIBLE. Reservations for restaurants open online at 0800am but if you have not made a reservation by 0805, then you are not getting one. Buffet is your only option and it’s not great. Overall value was horrible given the very expensive price for a converted hotel.
Stayed 3 nights in Dec 2025

6/10 Okay

Dhawal

Stayed 4 nights in Dec 2025

10/10 Excellent

Kenneth

Liked: Cleanliness, amenities, property conditions & facilities
An awesome experience for short
Stayed 7 nights in Dec 2025

2/10 Terrible

Terry

Mini fridge wasn’t full at check-in, couldn’t make reservations for the first two days do to capacity issues at the hotel, was told we could eat breakfast at any restaurant from 7-11. On day 3 we went to the sane restaurant to eat breakfast and was told we could only eat there if we bought into their time share. The pool was always out of towels and the buffet ran out of food quickly as well. And every time I went to the front desk all I got was we see at capacity
Stayed 4 nights in Dec 2025

8/10 Good

Lee

Liked: Cleanliness, amenities, property conditions & facilities
Very clean resort, staff were so friendly, food was good, our family had a great time at this resort, improvements would be to improve the functionality of the elevators, stairwells in disrepair and mini fridge did not get restocked everyday as advertised
Stayed 7 nights in Dec 2025

2/10 Terrible

Wai Shan

Travelled with group
Disliked: Cleanliness, amenities, property conditions & facilities
Terrible with everything.
Stayed 5 nights in Dec 2025