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JW Marriott Cancun Resort & Spa

5.0 star property

Photo gallery for JW Marriott Cancun Resort & Spa

On the beach
Property video
4 restaurants, breakfast served
On the beach
On the beach

Reviews

9.4 out of 10
Exceptional

Popular amenities

  • Spa pool
  • Parking included
  • Air-conditioning
The current price is AU$620
includes taxes & fees
1 June - 2 June

Explore the area

View map
Blvd. Kukulcan, Km 14.5, Lote 40-A, Zona Hotelera, Cancun, QROO, 77500
  • Place, Ballenas Beach
    ‪8 min walk‬
  • Place, Aquaworld
    ‪11 min walk‬
  • Place, Oasis Arena
    ‪3 min drive‬
  • Airport, Cancun, Quintana Roo (CUN-Cancun Intl.)
    ‪33 min drive‬

Room options

View all photos for JW Luxury Suite, 1 King Bed, Junior Suite

JW Luxury Suite, 1 King Bed, Junior Suite

JW Luxury Suite, 1 King Bed, Junior Suite

7.8 out of 10
Good
(10 reviews)
  • Ocean view
  • 73 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Caribbean Suite, 1 King Bed, 1 Bedroom Suite

Hypo-allergenic bedding, minibar, in-room safe, desk

Caribbean Suite, 1 King Bed, 1 Bedroom Suite

9.2 out of 10
Wonderful
(7 reviews)
  • Ocean view
  • 89 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Grand Ocean Front Suite, 1 King Bed, 1 Bedroom Suite

Hypo-allergenic bedding, minibar, in-room safe, desk

Grand Ocean Front Suite, 1 King Bed, 1 Bedroom Suite

9.4 out of 10
Exceptional
(3 reviews)
  • Ocean view
  • 125 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 Double Bed

View all photos for Club 91 (2 Adults), Club Level, 1 King Bed, 1 Bedroom Suite

Hypo-allergenic bedding, minibar, in-room safe, desk

Club 91 (2 Adults), Club Level, 1 King Bed, 1 Bedroom Suite

  • Ocean view
  • 89 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 Double Bed

View all photos for Club 91 (2 Adults), Club Level, 1 King Bed, Grand 1 Bedroom Suite

Hypo-allergenic bedding, minibar, in-room safe, desk

Club 91 (2 Adults), Club Level, 1 King Bed, Grand 1 Bedroom Suite

  • Partial ocean view
  • 125 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 Double Bed

View all photos for Club 91 (2 Adults), Club Level, 1 King Bed, Presidential Suite

Club 91 (2 Adults), Club Level, 1 King Bed, Presidential Suite

Club 91 (2 Adults), Club Level, 1 King Bed, Presidential Suite

  • Ocean view
  • 274 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 Double Bed

View all photos for Deluxe Room, 2 Double Beds, Ocean View (Balcony)

Hypo-allergenic bedding, minibar, in-room safe, desk

Deluxe Room, 2 Double Beds, Ocean View (Balcony)

9.2 out of 10
Wonderful
(76 reviews)
  • Ocean view
  • 43 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds

View all photos for Premium Room, 2 Double Beds, Ocean View (Balcony)

Hypo-allergenic bedding, minibar, in-room safe, desk

Premium Room, 2 Double Beds, Ocean View (Balcony)

9.2 out of 10
Wonderful
(11 reviews)
  • Ocean view
  • 43 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds

View all photos for Club 91 (2 Adults), Club Level, 2 Double Beds, Ocean View

Hypo-allergenic bedding, minibar, in-room safe, desk

Club 91 (2 Adults), Club Level, 2 Double Beds, Ocean View

  • Ocean view
  • 43 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 Double Bed

View all photos for Premium Room, 1 King Bed, Ocean View (Balcony)

Hypo-allergenic bedding, minibar, in-room safe, desk

Premium Room, 1 King Bed, Ocean View (Balcony)

9.2 out of 10
Wonderful
(9 reviews)
  • Ocean view
  • 43 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed

View all photos for Deluxe Room, 1 King Bed, Ocean View (Balcony)

Hypo-allergenic bedding, minibar, in-room safe, desk

Deluxe Room, 1 King Bed, Ocean View (Balcony)

9.2 out of 10
Wonderful
(120 reviews)
  • Ocean view
  • 43 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed

View all photos for Club 91 (2 Adults), Club Level, 1 King Bed, Ocean View

Hypo-allergenic bedding, minibar, in-room safe, desk

Club 91 (2 Adults), Club Level, 1 King Bed, Ocean View

10.0 out of 10
Exceptional
(2 reviews)
  • Ocean view
  • 43 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed

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About the area

Cancun

A luxury stay in Cancun awaits you at JW Marriott Cancun Resort & Spa. You'll be 2.8 km (1.7 mi) from La Isla Shopping Mall and 3.5 km (2.2 mi) from Delfines Beach. Highlights at this beachfront resort include 4 restaurants, 3 outdoor swimming pools and a full-service spa. .A day of pampering can include massages, body wraps and body scrubs along with access to the hot tub and steam room. The restaurant, Bravio, is open for breakfast, lunch and dinner. With 3 lounge bars and a poolside bar to choose from, you can enjoy a drink at the resort. Spend the day at the beach and enjoy the on-site indoor swimming pool, 24-hour gym and outdoor tennis court. Meeting rooms, conference space, and a business centre are among the business amenities offered. Other amenities include a Turkish bath/hammam, a hot tub and a sauna. Buffet breakfast is available daily between 8:00 AM and 11:30 AM. There's also free valet parking, along with the convenience of an airport shuttle. .Within a 30-minute walk of this 5-property class Zona Hotelera resort, attractions include Iberostar Cancun Golf Course and Hotel Zone Beaches.
View more Resorts in CancunOpens in a new window

What's nearby

  • Nichupté Lagoon - 3 min walk - 0.3 km
  • Ballenas Beach - 8 min walk - 0.7 km
  • Aquaworld - 11 min walk - 1.0 km
  • Kukulcan Plaza Shopping Mall - 3 min drive - 1.5 km
  • Oasis Arena - 3 min drive - 1.8 km

Getting around

  • Cancun, Quintana Roo (CUN-Cancun Intl.) - 19 min drive

Restaurants

  • ‪Nebbiolo - ‬6 min walk
  • ‪St. Trop - ‬7 min walk
  • ‪Fred's House American Seafood & Oyster Bar - ‬5 min walk
  • ‪Cafetto - ‬5 min walk
  • ‪Casa Madre - ‬3 min walk

About this property

JW Marriott Cancun Resort & Spa

JW Marriott Cancun Resort & Spa offers its guests a full-service spa, 3 outdoor swimming pools, an outdoor tennis court, and an indoor pool. There are 4 restaurants on site, along with a coffee shop/cafΘ. You can enjoy a drink at one of the bars, which include 3 bars/lounges and a poolside bar.

A business centre and meeting rooms are available. A children's pool, a hot tub, and a 24-hour fitness centre are also featured at the luxury JW Marriott Cancun Resort & Spa. An airport shuttle (available 24 hours) is available for a fee. Self parking and valet parking are free.

This 5-star Cancun resort is smoke free.

  • 447 guestrooms or units
  • 14 levels
  • 4 dining venues
  • 3 bars or lounges
  • Conference rooms
  • Business facilities
  • Conference space
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-in
  • Express check-out
  • Staff members are multilingual
  • Storage area for luggage
  • Front desk safe
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Terrace
  • Garden
  • Gift shop
  • Beauty salon
  • Newspapers in lobby (free)
  • ATM
  • On-site shopping
  • Bellhop
  • Lift
  • No smoking on site
  • Coffee shop
  • Bar by the pool
  • Swim-up bar
JW Marriott Cancun Resort & Spa offers 447 accommodations with minibars and a safe. Rooms open to balconies. LED televisions come with premium cable channels and pay-per-view films.

Bathrooms include bathrobes, slippers, complimentary toiletries and hairdryers. Business-friendly amenities include desks, complimentary newspapers and telephones. Additionally, rooms include coffee/tea makers and an iron/ironing board. In-room massages, hypo-allergenic bedding and change of towels can be requested. A nightly turndown service is provided and housekeeping is offered on a daily basis.

The on-site spa has couples treatment room(s). Services include facials, body wraps, body scrubs and body treatments. The spa is equipped with a hot tub, a steam room and Turkish bath/hammam. A variety of treatment therapies are provided, including aromatherapy and Ayurvedic.

Awards and affiliations

This property is affiliated with the International LGBTQ+ Travel Association (IGLTA) and welcomes lesbian, gay, bisexual, transgender, queer, intersex and asexual (LGBTQ+) guests.

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Property amenities

Internet

  • Available in all rooms: Internet access

Parking and transport

  • 24-hour return airport shuttle (surcharge)
  • Free self parking on site
  • Free valet parking on site
  • Limited on-site valet and self parking

Food and drink

  • Daily buffet breakfast available 8:00 AM to 11:30 AM for a fee: USD 40 per person
  • 3 bars/lounges
  • 4 restaurants
  • A coffee shop/cafe
  • A poolside bar
  • A swim-up bar
  • Couples/private dining

Restaurants on site

  • Bravio

Things to do

  • 24-hour gym
  • 3 outdoor pools
  • Children's pool
  • Fitness classes
  • Full-service spa
  • Hot tub
  • Indoor pool
  • Outdoor tennis court
  • Pilates classes
  • Sauna
  • Shopping centre
  • Steam room
  • Yoga classes

Family friendly

  • 3 outdoor pools
  • Children's pool
  • Free rollaway/extra bed
  • In-room cot
  • Indoor pool
  • Laundry facilities

Conveniences

  • 24-hour front desk
  • ATM
  • Free newspapers in lobby
  • Gift shop/newsstand
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Proposal/romance packages
  • Tour and ticket assistance
  • Turndown service
  • Wedding services

Business services

  • Business centre
  • Conference space
  • Meeting rooms

Outdoors

  • Garden
  • On the beach
  • Terrace
  • Vegetable garden

Full-service spa

  • Aromatherapy
  • Ayurvedic treatments
  • Body scrubs
  • Body wraps
  • Couples treatment rooms
  • Facials
  • Hot tub
  • In-room massages
  • Manicures/pedicures
  • Steam room
  • Turkish bath

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Accessible airport shuttle
  • Grab bar near toilet (80 centimetre high)
  • Hand-held showerhead
  • Height-adjustable showerhead
  • Lever door handles
  • Lift (100 centimetre wide door)
  • Low-height door lock
  • Low-height electrical sockets in bathroom
  • Low-height view port in door
  • Stair-free path to entrance
  • Transfer shower
  • Visual alarms in hallways
  • Well-lit path to entrance
  • Wheelchair accessibility
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business centre
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible gym
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible pool
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible registration desk (91 centimetre high)
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible spa

More

  • 14 floors
  • Ballroom
  • Banquet hall
  • Biodegradable coffee stirrers available
  • Comprehensive food waste policy
  • Comprehensive recycling policy
  • Double-glazed windows
  • No plastic coffee stirrers
  • Rooftop garden
  • Smoke-free property
  • Vegan dining options
  • Vegetarian breakfast available
  • Vegetarian dining options

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Free cot
  • Free rollaway/extra bed
  • Hypo-allergenic bedding

Bathroom

  • Dressing gowns
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Slippers
  • Towels provided

Entertainment

  • LED TV with premium cable channels
  • Pay films

Food and drink

  • 24-hour room service
  • Champagne service
  • Coffee/tea maker
  • Minibar

More

  • Air conditioning (climate-controlled)
  • Connecting rooms available
  • Desk
  • Energy-saving switches in guestrooms
  • Free daily newspapers
  • Iron/ironing board
  • LED lighting
  • Phone
  • Recycling
  • Safe
  • Water-efficient showers

Policies

Check-in

Check-in start time: 3 PM; check-in end time: midnight
Contactless check-in and check-out are available
Late check-in subject to availability
Express check-in available

Check-out

Check-out before noon
Contactless check-out
Express check-out available

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • No pets allowed, but service animals are welcome

Children and extra beds

  • Children are welcome.
  • Free rollaway/extra beds!
  • Free cots (infant beds)!

Payment types

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • Resort fee: USD 40.60 per accommodation, per night
The resort fee includes:
  • Additional inclusions
  • Fitness/yoga classes
  • Internet access
  • Sporting facilities or equipment

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: from approximately USD 40 per person
  • Airport shuttle fee: USD 22.00 per person (one-way)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit and window guards
This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children; if you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room
This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Marriott)
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children. If you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room. This property accepts Visa, Mastercard, American Express, Diners Club and JCB International. Cash is not accepted. For guests' safety, the property includes a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit and window guards in all accommodation. This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Marriott) guidelines.

We should mention

  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Cancun JW
Cancun Marriott JW
Cancun Marriott Resort
JW Cancun
JW Cancun Marriott
JW Marriott Cancun
JW Marriott Cancun Resort
JW Marriott Resort Cancun
Marriott Cancun
Marriott Resort Cancun
Jw Marriott Cancun Hotel Cancun
Cancun Marriott
Cancun Marriott
Jw Marriott Cancun Resort
JW Marriott Cancun Resort Spa

Frequently asked questions

What is the cancellation policy at JW Marriott Cancun Resort & Spa?

JW Marriott Cancun Resort & Spa offers free cancellation on select room rates. Check out the cancellation policy for more info.

How much does it cost to stay at JW Marriott Cancun Resort & Spa?

As of 15 May 2026, prices found for a 1-night stay for 2 adults at JW Marriott Cancun Resort & Spa on 1 June 2026 start from AU$620, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is parking available at JW Marriott Cancun Resort & Spa?

Yep, JW Marriott Cancun Resort & Spa has a free self car park and free valet parking.

Are there any beaches close to JW Marriott Cancun Resort & Spa?

Yep, JW Marriott Cancun Resort & Spa is a short 7-minute walk from Ballenas Beach.

Is there a spa on site at JW Marriott Cancun Resort & Spa?

Yep, there is an onsite spa at JW Marriott Cancun Resort & Spa. It has a hot tub and a steam room. You'll enjoy heaps of services like body wraps, body scrubs and facials.

Does JW Marriott Cancun Resort & Spa have a pool?

Yep, and guests love it! Take your pick from 3 outdoor swimming pools, an indoor pool and a kids' pool. Grab your bathers and lounge poolside while enjoying with a coldie from the bar.

What luxury perks are available at JW Marriott Cancun Resort & Spa?

JW Marriott Cancun Resort & Spa features 3 outdoor pools, a full-service spa and an indoor pool.

What makes JW Marriott Cancun Resort & Spa a romantic place to stay?

1 hot tub and couples spa treatments, as well as private balconies and massage services available in the guestrooms, help set the scene for a romantic weekend at JW Marriott Cancun Resort & Spa.

Is JW Marriott Cancun Resort & Spa family-friendly?

You bet! With amenities such as a children's pool and laundry facilities, as well as free infant beds and free extra beds in the guestrooms, it's no surprise that JW Marriott Cancun Resort & Spa is a hit with families.

Does JW Marriott Cancun Resort & Spa serve breakfast?

You bet, buffet brekkie is available daily between 8:00 AM and 11:30 AM.

Is there a free airport shuttle available at JW Marriott Cancun Resort & Spa?

No, but there's an airport shuttle that runs 24 hours a day for a fee.

Is there a bar or restaurant at JW Marriott Cancun Resort & Spa?

Yep, they've got a poolside bar and 4 restaurants. Pre dinner cocktails anyone?

What time are check-in & check-out at JW Marriott Cancun Resort & Spa?

Check-in begins at 3 PM. Check-out time is noon.

Are pets allowed at JW Marriott Cancun Resort & Spa?

No, only service animals are allowed.

JW Marriott Cancun Resort & Spa Reviews

Reviews

9.4

Exceptional

Rating 10 - Excellent. 792 out of 1000 reviews
Rating 8 - Good. 118 out of 1000 reviews
Rating 6 - Okay. 39 out of 1000 reviews
Rating 4 - Poor. 21 out of 1000 reviews
Rating 2 - Terrible. 30 out of 1000 reviews

9.6/10

Cleanliness

9.6/10

Staff & service

9.4/10

Amenities

9.4/10

Property conditions & facilities

Reviews

10/10 Excellent

Kathleen

Liked: Cleanliness, amenities, property conditions & facilities
Everything was perfect
Stayed 6 nights in Feb 2026

10/10 Excellent

Kathleen

Liked: Cleanliness, amenities, property conditions & facilities
The room was Very Clean and the staff is phenomenal. So friendly. Loved this place and will be Back !
Stayed 1 night in Feb 2026

10/10 Excellent

Daryl

Stayed 4 nights in Feb 2026

10/10 Excellent

Anil

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Spotless rooms. Good service.
Stayed 4 nights in Feb 2026

10/10 Excellent

Ari

Liked: Cleanliness, property conditions & facilities
Everything was simply excellent. The property, the room, the beach, the pool, the food, the service. Can’t say enough good things.
Stayed 4 nights in Feb 2026

8/10 Good

Leila

Liked: Cleanliness, amenities, property conditions & facilities
Amazing beach, lovely staff, perfect location
Stayed 7 nights in Feb 2026

10/10 Excellent

Risa

Stayed 7 nights in Nov 2025

10/10 Excellent

Michael Frank

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Excellent everything best resort ever
Stayed 3 nights in Jan 2026

10/10 Excellent

Rachelle

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Clean room, comfortable beds, toilet scented paper smelled like fragrant flowers, helpful staff, beautiful view of beach and pool. Well designed room and lived our stay. We would definitely recommend to all. Area was safe and close by to many excellent restaurants and La Isla shopping mall.
Stayed 3 nights in Jan 2026

8/10 Good

Richard Scott

Stayed 6 nights in Dec 2025

6/10 Okay

Michael

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Pool was cold , not like before . Drinks were very expensive by the pool side . We have been coming here for a long time .
Stayed 5 nights in Jan 2026

10/10 Excellent

John, Fort Worth

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Everything was great
Stayed 4 nights in Jan 2026

10/10 Excellent

Meeta

Liked: Cleanliness, staff & service, amenities
Outstanding beach, elegant hotel. Nice service. Would easily go again.
Stayed 6 nights in Dec 2025

10/10 Excellent

Robert

Stayed 7 nights in Jan 2026

10/10 Excellent

Alfredo

Travelled with family
Liked: Cleanliness, staff & service, amenities
Everything was magical
Stayed 4 nights in Jan 2026

10/10 Excellent

Deserae

Stayed 2 nights in Jan 2026

10/10 Excellent

Garrett

Stayed 7 nights in Jan 2026

10/10 Excellent

Michael

Travelled with partner
Liked: Cleanliness, property conditions & facilities
Friendly staff. Clean room. Nice amenities. Transparent pricing. Easy check in and check out. Easy to uber to and from
Stayed 4 nights in Jan 2026

10/10 Excellent

Susan

Travelled with family
Liked: Cleanliness, staff & service, amenities
beautiful grounds, lovely staff
Stayed 7 nights in Jan 2026

10/10 Excellent

Binh

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The experience was wonderful. Gracias
Stayed 3 nights in Jan 2026

10/10 Excellent

Abhishek

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Amazing property
Stayed 5 nights in Dec 2025

10/10 Excellent

John

Stayed 4 nights in Dec 2025

10/10 Excellent

Jeremiah

Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
A wonderful hotel all around
Stayed 5 nights in Dec 2025

10/10 Excellent

Mohamed Askar

Stayed 4 nights in Nov 2025

10/10 Excellent

Johana citney

Liked: Amenities, property conditions & facilities
The staff was very hospitable and professional
Stayed 6 nights in Dec 2025