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The Pyramid Cancun By Oasis - All Inclusive

4.0 star property
Family fun on the beach, with outdoor pool, near Iberostar Cancun Golf Course

Photo gallery for The Pyramid Cancun By Oasis - All Inclusive

Outdoor pool, open 8:00 AM to 8:00 PM, pool loungers
Creator video
Free minibar, in-room safe, blackout curtains, iron/ironing board
Free minibar, in-room safe, blackout curtains, iron/ironing board
Casino

Reviews

7.2 out of 10
Good

Popular amenities

  • Bar
  • All-inclusive
  • Room service
  • Spa
The current price is AU$499
includes taxes & fees
15 June - 16 June

Explore the area

Map
Blvd. Kukulcan, Km. 16.5, Zona Hotelera, Cancun, QROO, 77500
  • Aquaworld
    ‪10 min walk‬
  • Iberostar Cancun Golf Course
    ‪13 min walk‬
  • Delfines Beach
    ‪2 min drive‬
  • Cancun, Quintana Roo (CUN-Cancun Intl.)
    ‪20 min drive‬

Room options

View all photos for Suite Pyramid Master

Free minibar, in-room safe, blackout curtains, iron/ironing board

Suite Pyramid Master

Highlights

Air conditioning
Free minibar items
Flat-screen TV
Blackout curtains
Bathrobes
Hairdryer
Private bathroom
Free bottled water
  • Sleeps 2
  • 1 King Bed

View all photos for Suite Pyramid Junior

Suite Pyramid Junior

Suite Pyramid Junior

Highlights

Air conditioning
Free minibar items
Flat-screen TV
Blackout curtains
Bathrobes
Hairdryer
Private bathroom
Free bottled water
  • Sleeps 2
  • 1 King Bed

View all photos for Pyramid Standard

Free minibar, in-room safe, blackout curtains, iron/ironing board

Pyramid Standard

Highlights

Air conditioning
Free minibar items
Flat-screen TV
Blackout curtains
Bathrobes
Hairdryer
Private bathroom
Free bottled water
  • Sleeps 4
  • 1 King Bed OR 2 Double Beds

View all photos for Pyramid Ocean Front

Free minibar, in-room safe, blackout curtains, iron/ironing board

Pyramid Ocean Front

Highlights

Air conditioning
Free minibar items
Flat-screen TV
Blackout curtains
Bathrobes
Hairdryer
Private bathroom
Free bottled water
  • Sea view
  • Sleeps 4
  • 1 King Bed OR 2 Double Beds

View all photos for Sian Kaan Standard

Sian Kaan Standard

Sian Kaan Standard

Highlights

Air conditioning
Free minibar items
Flat-screen TV
Blackout curtains
Separate bedroom
Bathrobes
Hairdryer
Private bathroom
  • Sleeps 2
  • 1 King Bed

View all photos for Sian Kaan Master Suite

Free minibar, in-room safe, blackout curtains, iron/ironing board

Sian Kaan Master Suite

Highlights

Air conditioning
Free minibar items
Flat-screen TV
Blackout curtains
Separate bedroom
Bathrobes
Hairdryer
Private bathroom
  • Sleeps 2
  • 1 King Bed

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About the area

Cancun

An all-inclusive stay in Cancun awaits you at The Pyramid Cancun By Oasis - All Inclusive. You'll be 0.8 km (0.5 mi) from Iberostar Cancun Golf Course and 2.2 km (1.4 mi) from Delfines Beach. Highlights at this beachfront property include 13 restaurants, 2 beach bars and a full-service spa. .A relaxing visit to Sensoria Spa can include deep-tissue massages, hot stone massages and aromatherapy along with access to the sauna and hot tub. The fine-dining restaurant, Benazuza Adults Only, serves Mexican cuisine and is open for dinner. With 13 lounge bars and a poolside bar to choose from, you can enjoy a drink at the property. Spend the day at the beach where you'll find free cabanas, and enjoy the on-site outdoor swimming pool and free kids' club. Other amenities include a casino, free Wi-Fi in public areas and a gym. There's also the convenience of free self parking. .Attractions within a 10-minute drive of this 4-property class Zona Hotelera property include La Isla Shopping Mall and West Coast of Isla Mujeres, Punta Cancun, and Punta Nizuc National Park.

What's nearby

  • Maya Museum of Cancun - 9 min walk - 0.8 km
  • Aquaworld - 10 min walk - 0.8 km
  • Iberostar Cancun Golf Course - 13 min walk - 1.1 km
  • Delfines Beach - 2 min drive - 2.5 km
  • La Isla Shopping Mall - 5 min drive - 4.6 km

Getting around

  • Cancun, Quintana Roo (CUN-Cancun Intl.) - 17 min drive

Restaurants

  • ‪Hotel Emporio Cancun - ‬9 min walk
  • ‪Coyote Loco - ‬3 min walk
  • ‪Tun-kul - ‬9 min walk
  • ‪Market Place - ‬1 min walk
  • ‪MakiTaco - ‬1 min walk

About this property

The Pyramid Cancun By Oasis - All Inclusive

Family fun on the beach, with outdoor pool, near Iberostar Cancun Golf Course
The Pyramid Cancun By Oasis - All Inclusive is an all-inclusive property. Room rates include meals and beverages at on-site restaurants and bars. Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages and other amenities.

Spend the day at the beach and work on your tan in the sunloungers (chaise longues) or kick back in the shade with complimentary cabanas and free beach club on site. Pamper yourself with a treatment at the full-service spa and enjoy amenities at The Pyramid Cancun By Oasis - All Inclusive such as a complimentary children's club and an outdoor pool.

There are 13 restaurants and 2 coffee shops/cafes, as well as a nearby snack bar/deli. For a drink, you can stop by one of the on-site bars, including 2 beach bars and 13 bars/lounges. A computer station is on site and WiFi is free in public spaces. This all-inclusive property also offers outdoor tennis courts, a steam room and a fitness centre. Free self parking is available.

Smoking is allowed in designated areas at this 4-star Cancun property.

  • 1 building
  • 320 guestrooms or units
  • 6 levels
  • 13 dining venues
  • 2 bars on the beach
  • 13 bars or lounges
  • 2 coffee shops
  • Conference rooms
  • 6458 sq ft of conference space
  • 600 sq. m of conference space
  • Casino
  • Karaoke
  • Deli
  • Kid's club (free)
  • Childcare (surcharge)
  • Cabanas on the beach (free)
  • Beach lounge chairs
  • Towels for the beach
  • Poolside lounge chairs
  • Conference centre
  • Business facilities
  • Coffee in lobby
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Staff members are multilingual
  • Storage area for luggage
  • Front desk safe
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Games room or arcade
  • Pool or billiards table
  • Corner/local shop
  • Terrace
  • Garden
  • Gift shop
  • Beauty salon
  • ATM
  • On-site shopping
  • Bellhop
  • Lift
  • Smoking in designated areas
  • Bar by the pool
The Pyramid Cancun By Oasis - All Inclusive offers 320 accommodations with iPod docking stations and free minibar items. Flat-screen televisions are featured in guestrooms.

Bathrooms include a shower, bathrobes and hairdryers. Business-friendly amenities include safes and telephones. Additionally, rooms include complimentary bottles of water and coffee/tea makers. An iron/ironing board, change of towels and change of bedsheets can be requested. A nightly turndown service is provided and housekeeping is offered on request.

Sensoria Spa has massage/treatment rooms and couples treatment room(s). Services include deep-tissue massages, hot stone massages, sports massages and Swedish massages. A variety of treatment therapies are provided, including aromatherapy, hydrotherapy and reflexology. The spa is equipped with a sauna, a hot tub and a steam room.

The spa is open daily. Children under 18 years old are not allowed in the spa without adult supervision. Guests under 2 years old are not allowed in the spa.

Languages

English, Spanish

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  • Spa
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3.0 out of 5, 1,593 reviews
The price is AU$425
includes taxes & fees
16 June - 17 June
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Property amenities

Internet

  • Available in some public areas: Free WiFi
  • WiFi in public areas is free with a 4-device limit

Parking and transport

  • Free self parking on site

Food and drink

  • 13 bars/lounges
  • 13 restaurants
  • 2 beach bars
  • 2 coffee shops/cafes
  • A poolside bar
  • Coffee and tea in common areas
  • Snack bar/deli

Restaurants on site

  • Benazuza Adults Only
  • Careyes Adults Only
  • Market Place and Bites
  • The White Box Gastrobar
  • TunKul Food Hall

Things to do

  • 4 gaming tables
  • 6 slot machines
  • Arcade/game room
  • Basketball
  • Beach volleyball
  • Billiards/pool table
  • Casino (538 square foot of space)
  • Concerts/live shows
  • Evening entertainment
  • Fitness classes
  • Free beach club
  • Free children's club
  • Full-service spa
  • Gym
  • Karaoke
  • Outdoor pool
  • Outdoor tennis court
  • Pilates classes
  • Playground
  • Shopping
  • Steam room
  • Yoga classes

Family friendly

  • Arcade/game room
  • Children's games
  • Children's toys
  • Free children's club
  • Grocery/convenience store
  • In-room babysitting
  • Laundry facilities
  • Outdoor pool
  • Playground
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • ATM
  • Gift shop/newsstand
  • Grocery/convenience store
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (on request)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance
  • Turndown service
  • Wedding services

Business services

  • Business centre
  • Computer station
  • Conference centre (6,458 square foot of space)
  • Meeting rooms

Outdoors

  • Beach loungers
  • Beach towels
  • Free beach cabanas
  • Garden
  • On the beach
  • On the waterfront
  • Pool loungers
  • Terrace

Full-service spa

  • Aromatherapy
  • Body scrubs
  • Body wraps
  • Couples treatment rooms
  • Deep-tissue massages
  • Detox wraps
  • Facials
  • Hot stone massages
  • Hot tub
  • Hydrotherapy
  • Manicures/pedicures
  • Reflexology
  • Sauna
  • Spa open daily
  • Spa treatment rooms
  • Sports massages
  • Steam room
  • Swedish massages

Accessibility

  • Lift

More

  • 1 building
  • 6 floors
  • Ballroom
  • Banquet hall
  • Designated smoking areas

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes

Bathroom

  • Dressing gowns
  • Hair dryer
  • Private bathroom
  • Shower
  • Towels provided

Entertainment

  • 50-inch flat-screen TV
  • IPod dock

Food and drink

  • Coffee/tea maker
  • Free bottled water
  • Free stocked minibar
  • Limited room service

More

  • Air conditioning (climate-controlled)
  • Iron/ironing board on request
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: midnight
Late check-in subject to availability
Minimum check-in age - 18

Check-out

Check-out before noon
Contactless check-out
Late check-out subject to availability
A late check-out fee will be charged

Special check-in instructions

Front desk staff will greet guests on arrival at the property
The credit card used to book the reservation must be presented by the cardholder at check-in along with matching photo identification, and other arrangements must be coordinated with the property prior to arrival
For any questions, please contact the property using the information on the booking confirmation
During spring break, this property requires that guests younger than age 25 must be accompanied by a legal guardian or parent.

Access methods

Staffed front desk

Pets

  • No pets allowed

Children and extra beds

  • Children are welcome.
  • Kids stay free! One child 12 years old or younger stays free when using existing bedding.

Payment types

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • Spring Break deposit: USD 30 per stay for guests aged under 25 years old staying between 01 February and 30 April
  • A tax is imposed by the city: USD 4.10 per accommodation, per night

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Late check-out is available for a fee (subject to availability)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Minimum Spring Break check-in age is 25 years old.
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards and debit cards; cash is not accepted
Cashless transactions are available
Safety features at this property include a fire extinguisher, a smoke detector, a security system and a first aid kit
This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children; if you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room
This property affirms that it follows the cleaning and disinfection practices of Cleaning and Health Protocols (Oasis Hotels)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children. If you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room. Minimum Spring Break check-in age is 25 years old. The name on the credit card used at check-in to pay for incidentals must be the primary name on the guest room reservation. This property accepts Visa, Mastercard, American Express and debit cards. Cash is not accepted. For guests' safety, the property includes a fire extinguisher, a smoke detector, a security system and a first aid kit in all accommodation. Cashless payment methods are available for all transactions. This property affirms that it follows the cleaning and disinfection practices of Cleaning and Health Protocols (Oasis Hotels) guidelines.

We should mention

  • Pool access available from 8:00 AM to 8:00 PM
  • Reservations are needed for spa treatments. For reservations, contact the property before arrival using the contact information on the booking confirmation.
  • One child aged 12 years old or younger stays free in the same room as the parent or guardian when using existing bedding.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Free WiFi in public areas has a 4-device limit.

Property is also known as

Pyramid Grand Oasis All Inclusive Cancun
Pyramid Grand Oasis All Inclusive
Pyramid Grand Oasis Cancun
Pyramid Grand Oasis
The Pyramid at Grand Oasis All Inclusive
Pyramid Grand Oasis All Inclusive All-inclusive property Cancun
Pyramid Grand Oasis All Inclusive All-inclusive property
Pyramid Oasis Inclusive inclu

Frequently asked questions

What is the cancellation policy at The Pyramid Cancun By Oasis - All Inclusive?

The Pyramid Cancun By Oasis - All Inclusive offers free cancellation on select room rates. Check out the cancellation policy for more info.

How much does it cost to stay at The Pyramid Cancun By Oasis - All Inclusive?

As of 13 June 2025, prices found for a 1-night stay for 2 adults at The Pyramid Cancun By Oasis - All Inclusive on 15 June 2025 start from AU$493.11, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is parking available at The Pyramid Cancun By Oasis - All Inclusive?

Yep, The Pyramid Cancun By Oasis - All Inclusive has a free self car park.

Are there any beaches close to The Pyramid Cancun By Oasis - All Inclusive?

The closest beach to The Pyramid Cancun By Oasis - All Inclusive is Delfines Beach (1.8 km).

Is there a spa on site at The Pyramid Cancun By Oasis - All Inclusive?

Yep, Sensoria Spa is available for guests. It has a hot tub, a steam room and a sauna. You'll enjoy heaps of services like detox wraps, body wraps and body scrubs, as well as hot stone massages.

Does The Pyramid Cancun By Oasis - All Inclusive have a pool?

The Pyramid Cancun By Oasis - All Inclusive has an outdoor pool. Grab your bathers and lounge poolside while enjoying on a lounger and with a coldie from the bar. The pool is open 8:00 AM to 8:00 PM.

What luxury perks are available at The Pyramid Cancun By Oasis - All Inclusive?

The Pyramid Cancun By Oasis - All Inclusive features 2 beach bars, a full-service spa and an outdoor pool.

Is The Pyramid Cancun By Oasis - All Inclusive family-friendly?

You bet! With amenities such as a free children's club and babysitting services, as well as childcare services in the guestrooms, it's no surprise that The Pyramid Cancun By Oasis - All Inclusive is a hit with families.

Is there a free airport shuttle available at The Pyramid Cancun By Oasis - All Inclusive?

No, The Pyramid Cancun By Oasis - All Inclusive does not offer an airport shuttle service.

Is there a bar or restaurant at The Pyramid Cancun By Oasis - All Inclusive?

Relax with a coldie at the 2 beach bars or 13 lounge bars, and grab a meal at the onsite restaurant that serves Mexican cuisine.

What time are check-in & check-out at The Pyramid Cancun By Oasis - All Inclusive?

Check-in begins at 3:00 PM. Check-out time is noon.

Are pets allowed at The Pyramid Cancun By Oasis - All Inclusive?

No, pets are not allowed.

Is there a golf course on site at The Pyramid Cancun By Oasis - All Inclusive?

There isn't one on site, but Iberostar Cancun Golf Course is a short 10-minute walk away.

The Pyramid Cancun By Oasis - All Inclusive Reviews

Reviews

7.2

Good

Rating 10 - Excellent. 477 out of 1291 reviews
Rating 8 - Good. 278 out of 1291 reviews
Rating 6 - Okay. 206 out of 1291 reviews
Rating 4 - Poor. 138 out of 1291 reviews
Rating 2 - Terrible. 192 out of 1291 reviews

7.6/10

Cleanliness

7.2/10

Staff & service

7.4/10

Amenities

7.2/10

Property conditions & facilities

7.8/10

Eco-friendliness

Reviews

10/10 Excellent

Douglas Myers

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Love the staff and location
Stayed 10 nights in Mar 2025

8/10 Good

Rupinder

Stayed 2 nights in Mar 2025

10/10 Excellent

Leonat

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great experience!
Stayed 4 nights in Feb 2025

6/10 Okay

Arulraj

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A good place to stay, up-sale is one big problem in the entirety of Mexico and this hotel is included.
Stayed 4 nights in Mar 2025

8/10 Good

patrina

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The resort was nice but we were disappointed we couldn’t book at any restaurants and had to eat at the buffet mostly. If you book last Minute and for only two nights like we did, good luck getting dinner reservations in advance. We didn’t enjoy the food and our room was small with two beds together and not separated for our 17 year old son. It was just okay for the two nights we spent there.
Stayed 2 nights in Mar 2025

10/10 Excellent

Patrick

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff is above a ball excellence and the property is massive. The properties full of greens and trees and is paradise. The property is so large. I even got lost almost every day which I enjoyed because every path leads to different water fountains or swimming pool areas and different animals to view Wildlife is amazing.
Stayed 6 nights in Feb 2025

6/10 Okay

Teresa

Stayed 4 nights in Feb 2025

4/10 Poor

Ramesh

Liked: Cleanliness, room comfort
Disliked: Staff & service
Stayed 4 nights in Mar 2025

2/10 Terrible

Ada Mariela

Disliked: Staff & service, property conditions & facilities
Worse place ever.
Stayed 3 nights in Mar 2025

2/10 Terrible

Kesler

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
I’m very disappointed, specially for the food part, I’m vegetarian and they didn’t have many things at the menu and some restaurants didn’t have anything at all. (I know I should have checked the food options, but I’ve been to Cancun 4 times already and never had this problem before) don’t go during spring break, it’s awful and very noise, they do not control their teenagers costumers at all, and the Italian restaurants had the most disgusting food, (olive garde is a five stars next to it) we let them know but again our waiter I guess he was aware of that and apologized to us but it was out of his hands, also restaurants and buffets in general started to close and hour early and by they time the food didn’t even had the name tags next to them and if you just wanted to eat some dessert or fruits and you would go 30 minutes before closing, they wouldn’t let you sit, the bars menu also was limited or perhaps the knowledge of the bartenders still don’t know, the only things that I loved about the experience was the beach(the most turquoise waters I have ever seen) (and my concierge, she tried her best to fix everything but most of the things were out of her hands) by the way if you are not a member of the hotel, get the black bracelet, (thanks god I did) because if you get a color below the black you are gonna have an extremely limited, and if you get a smelling room ( because they are renovation) don’t stay talk to their customer service
Stayed 4 nights in Mar 2025

10/10 Excellent

ELIZABETH

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean property very professional staff
Stayed 6 nights in Mar 2025

10/10 Excellent

Corinthia

Liked: Cleanliness, staff & service, property conditions & facilities
I loved my experience at The Pyramid! As a female solo traveler I felt very safe & lots to do. Highly recommend!
Stayed 2 nights in Mar 2025

4/10 Poor

Deimys

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel was old and it was under construction. The first room we got assigned was clean but we couldn’t stay cause of the smell, since they were painting the rooms on the floor on top of our room and all the smell from the paint was getting into our room. Besides that we had to stay in the room for one night cause after talking to our concierge about the problem she didn’t do anything, after telling os that she will take care of the problem. Then we had to go ourselves to the lobby and solve the problem. The food in the buffet was always the same and 40 minutes before the hours all the employees will start putting the staff away and if you will try to get into the buffer 10 minutes before the closing time they won’t let you go in.For the restaurant we had to make reservations online were you have to wait in a chat for your confirmation, besides most of them were not available for the day or hours we planned to go. Two of the restaurants we try to go to didn’t have reservations available during any hours for any of the days of our stay. One didn’t even have any availability until one week later after our last day staying on the hotel. The show were too early and all the restaurants, food snacks and coffee will close at 10 after that you had to get room service that will cost an extra $15 USD in case you were hungry. One of the Italian restaurants named Dos Lunas was very disgusting we were a group of 6, where each of us ordered different plates and we couldn’t eat it.
Stayed 4 nights in Mar 2025

6/10 Okay

Carlos

Stayed 4 nights in Feb 2025

10/10 Excellent

Cindy

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities
Hhyhgft
Stayed 2 nights in Mar 2025

8/10 Good

Xiomara

Liked: Cleanliness
Stayed 3 nights in Feb 2025

10/10 Excellent

Ericka G Lopez

Stayed 5 nights in Feb 2025

10/10 Excellent

Saskia

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My husband and I stayed here last week for our anniversary and we had an amazing time! The food was good, the service was excellent, the room was clean, absolutely no complaints! We would definitely recommend staying here, despite seeing some bad reviews, I still opted to stay and I don’t regret it!!! There was never a time where we were not taken care of, everyone checked in on us multiple times making sure we were catered to… we even received champagne and chocolate covered strawberries to enjoy our anniversary celebrations. The gesture was sweet. The ambiance is beautiful as well! Definitely coming back!!!
Stayed 3 nights in Feb 2025

10/10 Excellent

Bill

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful location with exceptional customer service.
Stayed 4 nights in Feb 2025

10/10 Excellent

john Christopher

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Feb 2025

8/10 Good

Audory

Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
Property and room was beautiful! Decent food hard to find. Don’t play at the casino, bc you won’t get paid back in US money. Pools were spectacular! No alcohol after 11 PM.
Stayed 4 nights in Feb 2025

8/10 Good

Dayveena

Travelled with family
Liked: Staff & service, amenities
I would definitely come back to visit this property. My daughter and I had such a fabulous time, however it was her birthday and they were supposed to provide a piece of cake and some wine. We never received it.
Stayed 4 nights in Feb 2025

4/10 Poor

William

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
The property is large. We reserved a master suite as part of the Sian Ka'an adults only area offering a Sea View in the description. Our room faced the lagoon and not the ocean. We brought it to management's attention and they did nothing other than possibly moving us the next day. Never heard from anyone. We also could not eat at the Sian Kaan restaurants because reservactions were already booked days in advanced! Food was not great. Just different. We could not find any adults only pools other than beach club area. Will not go back.
Stayed 3 nights in Feb 2025

8/10 Good

Anne

Travelled with family and small children, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We loved that it was both family friendly and offered so much for adults too. Beautiful and clean beach. They have the mist genuinely friendly and helpful staff. I was blown away with the customer service and helpfulness of everyone!
Stayed 5 nights in Feb 2025

10/10 Excellent

Meet

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The Resort was so amazing , the service of staff , amazing sea view Room . i totally recommend to book for your next trip to cancun.
Stayed 4 nights in Feb 2025