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The Pyramid Cancun By Oasis - All Inclusive

4.0 star property
Family fun on the beach, with outdoor pool, near Iberostar Cancun Golf Course

Photo gallery for The Pyramid Cancun By Oasis - All Inclusive

Outdoor pool, open 8:00 AM to 8:00 PM, pool loungers
Creator video
20 restaurants, breakfast, lunch, dinner served; Mexican cuisine
Sian Kaan Master Suite
Lobby

Reviews

7.2 out of 10
Good

Popular amenities

  • All-inclusive
  • Spa
  • Parking included
  • Free Wi-Fi
The current price is AU$625
includes taxes & fees
18 Jan - 19 Jan

Explore the area

View map
Blvd. Kukulcan, Km. 16.5, Zona Hotelera, Cancun, QROO, 77500
  • Place, Oasis Arena
    ‪1 min walk‬
  • Place, Aquaworld
    ‪10 min walk‬
  • Place, Iberostar Cancun Golf Course
    ‪13 min walk‬
  • Airport, Cancun, Quintana Roo (CUN-Cancun Intl.)
    ‪21 min drive‬

Room options

View all photos for Pyramid Ocean Front Room

Shower, hair dryer, bathrobes

Pyramid Ocean Front Room

  • Sleeps 2

View all photos for Pyramid Ocean View King Room

Free minibar, in-room safe, blackout curtains, iron/ironing board

Pyramid Ocean View King Room

  • Sleeps 2

View all photos for Pyramid Sunset View King Room

Free minibar, in-room safe, blackout curtains, iron/ironing board

Pyramid Sunset View King Room

  • Sleeps 2

View all photos for Pyramid Standard

Pyramid Standard

Pyramid Standard

7.0 out of 10
Good
(43 reviews)

Highlights

Air conditioning
Free rollaway/extra beds
Free cots/infant beds
Free minibar items
Flat-screen TV
Blackout curtains
Private bathroom
Bathrobes
  • Sleeps 4
  • 1 King Bed OR 2 Double Beds

View all photos for Pyramid Ocean Front

Pyramid Ocean Front

Pyramid Ocean Front

7.0 out of 10
Good
(32 reviews)

Highlights

Air conditioning
Free rollaway/extra beds
Free cots/infant beds
Free minibar items
Flat-screen TV
Blackout curtains
Private bathroom
Bathrobes
  • Sea view
  • Sleeps 4
  • 1 King Bed OR 2 Double Beds

View all photos for Suite Pyramid Master

Free minibar, in-room safe, blackout curtains, iron/ironing board

Suite Pyramid Master

9.6 out of 10
Exceptional
(4 reviews)

Highlights

Air conditioning
Free rollaway/extra beds
Free cots/infant beds
Free minibar items
Flat-screen TV
Blackout curtains
Private bathroom
Bathrobes
  • Sleeps 3
  • 2 Double Beds OR 1 King Bed

View all photos for Suite Pyramid Junior

Suite Pyramid Junior

Suite Pyramid Junior

7.6 out of 10
Good
(4 reviews)

Highlights

Air conditioning
Free rollaway/extra beds
Free cots/infant beds
Free minibar items
Flat-screen TV
Blackout curtains
Private bathroom
Bathrobes
  • Sleeps 3
  • 1 King Bed

View all photos for Sian Kaan Master Suite

Free minibar, in-room safe, blackout curtains, iron/ironing board

Sian Kaan Master Suite

8.0 out of 10
Very good
(3 reviews)

Highlights

Air conditioning
Free minibar items
Flat-screen TV
Blackout curtains
Separate bedroom
Private bathroom
Bathrobes
Hairdryer
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Sian Kaan Beach Front

Sian Kaan Beach Front

Sian Kaan Beach Front

Highlights

Air conditioning
Free minibar items
Flat-screen TV
Blackout curtains
Separate bedroom
Private bathroom
Bathrobes
Hairdryer
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Pyramid Junior Suite

Free minibar, in-room safe, blackout curtains, iron/ironing board

Pyramid Junior Suite

  • Sleeps 2

View all photos for Pyramid Standard Room

Shower, hair dryer, bathrobes

Pyramid Standard Room

  • Sleeps 3

Pyramid Master Suite

  • Sleeps 2

Sian Kaan Beach Front

  • Sleeps 2

Sian Kaan Master Suite

  • Sleeps 2

About the area

Cancun

An all-inclusive stay in Cancun awaits you at The Pyramid Cancun By Oasis - All Inclusive. You'll be 0.8 km (0.5 mi) from Iberostar Cancun Golf Course and 2.2 km (1.4 mi) from Delfines Beach. Highlights at this beachfront property include 20 restaurants, 2 beach bars and a full-service spa. .A relaxing visit to Sensoria Spa can include deep-tissue massages, hot stone massages and aromatherapy along with access to the sauna and hot tub. The fine-dining restaurant, Benazuza Adults Only, serves Mexican cuisine and is open for dinner. With 15 lounge bars and a poolside bar to choose from, you can enjoy a drink at the property. Spend the day at the beach where you'll find free cabanas, and enjoy the on-site outdoor swimming pool and free kids' club. Other amenities include a casino, free Wi-Fi in public areas and a gym. Free buffet breakfast is available daily between 7:00 AM and 11:00 AM. There's also the convenience of free self parking. .Attractions within a 10-minute drive of this 4-property class Zona Hotelera property include La Isla Shopping Mall and West Coast of Isla Mujeres, Punta Cancun, and Punta Nizuc National Park.

What's nearby

  • Oasis Arena - 1 min walk - 0.0 km
  • Maya Museum of Cancun - 9 min walk - 0.8 km
  • Aquaworld - 10 min walk - 0.8 km
  • Iberostar Cancun Golf Course - 13 min walk - 1.1 km
  • Delfines Beach - 3 min drive - 2.5 km

Getting around

  • Cancun, Quintana Roo (CUN-Cancun Intl.) - 17 min drive

Restaurants

  • ‪Tatish Restaurant - ‬4 min walk
  • ‪Bahia Rodizzio - ‬9 min walk
  • ‪Coyote Loco - ‬3 min walk
  • ‪Piña Colada - ‬10 min walk
  • ‪La Placita - ‬2 min walk

About this property

The Pyramid Cancun By Oasis - All Inclusive

Family fun on the beach, with outdoor pool, near Iberostar Cancun Golf Course
The Pyramid Cancun By Oasis - All Inclusive is an all-inclusive property. Room rates include meals and beverages at on-site restaurants and bars. Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages and other amenities.

Spend the day at the beach and work on your tan in the sunloungers (chaise longues) or kick back in the shade with complimentary cabanas and free beach club on site. Pamper yourself with a treatment at the full-service spa and enjoy amenities at The Pyramid Cancun By Oasis - All Inclusive such as a complimentary children's club and an outdoor pool.

Free breakfast is served daily. There are 20 restaurants and 2 coffee shops/cafes, as well as a nearby snack bar/deli. For a drink, you can stop by one of the on-site bars, including 2 beach bars and 15 bars/lounges. A computer station is on site and WiFi is free in public spaces. This all-inclusive property also offers outdoor tennis courts, a steam room and a fitness centre. Free self parking is available.

Smoking is allowed in designated areas at this 4-star Cancun property.

  • 1 building
  • 320 guestrooms or units
  • 6 levels
  • 20 dining venues
  • 2 bars on the beach
  • 15 bars or lounges
  • 2 coffee shops
  • Conference rooms
  • 6458 sq ft of conference space
  • 600 sq. m of conference space
  • Buffet breakfast (free)
  • Casino
  • Karaoke
  • Deli
  • Kid's club (free)
  • Childcare (surcharge)
  • Cabanas on the beach (free)
  • Beach lounge chairs
  • Towels for the beach
  • Poolside lounge chairs
  • Conference centre
  • Business facilities
  • Coffee in lobby
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Staff members are multilingual
  • Storage area for luggage
  • Front desk safe
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Games room or arcade
  • Pool or billiards table
  • Corner/local shop
  • Terrace
  • Garden
  • Gift shop
  • Beauty salon
  • ATM
  • On-site shopping
  • Bellhop
  • Lift
  • Smoking in designated areas
  • Bar by the pool
The Pyramid Cancun By Oasis - All Inclusive offers 320 accommodations with iPod docking stations and free minibar items. Flat-screen televisions are featured in guestrooms.

Bathrooms include a shower, bathrobes and hairdryers. Business-friendly amenities include safes and telephones. Additionally, rooms include complimentary bottles of water and coffee/tea makers. An iron/ironing board, change of towels and change of bedsheets can be requested. A nightly turndown service is provided and housekeeping is offered on request.

Sensoria Spa has massage/treatment rooms and couples treatment room(s). Services include deep-tissue massages, hot stone massages, sports massages and Swedish massages. A variety of treatment therapies are provided, including aromatherapy, hydrotherapy and reflexology. The spa is equipped with a sauna, a hot tub and a steam room.

The spa is open daily. Children under 18 years old are not allowed in the spa without adult supervision. Guests under 2 years old are not allowed in the spa.

Similar properties

Exterior
The Grand Oasis Cancun - All Inclusive
  • Pool
  • Breakfast included
  • All-inclusive
  • Spa
3.0 out of 5, 1,734 reviews
The price is AU$532
includes taxes & fees
26 Jan - 27 Jan
The Grand Oasis Cancun - All Inclusive

Property amenities

Internet

  • Available in all rooms: Internet access
  • Available in some public areas: Free WiFi
  • WiFi in public areas is free with a 4-device limit

Parking and transport

  • Free self parking on site
  • Limited on-site self parking

Food and drink

  • Free buffet breakfast available daily 7:00 AM to 11:00 AM
  • 15 bars/lounges
  • 2 beach bars
  • 2 coffee shops/cafes
  • 20 restaurants
  • A poolside bar
  • Coffee and tea in common areas
  • Snack bar/deli

Restaurants on site

  • Benazuza Adults Only
  • Careyes Adults Only
  • Market Place and Bites
  • The White Box Gastrobar
  • TunKul Food Hall

Things to do

  • 4 gaming tables
  • 6 slot machines
  • Arcade/game room
  • Basketball
  • Beach volleyball
  • Billiards/pool table
  • Casino (538 square foot of space)
  • Concerts/live shows
  • Evening entertainment
  • Fitness classes
  • Free beach club
  • Free children's club
  • Full-service spa
  • Gym
  • Karaoke
  • Outdoor pool
  • Outdoor tennis court
  • Pilates classes
  • Playground
  • Shopping
  • Steam room
  • Yoga classes

Family friendly

  • Arcade/game room
  • Children's games
  • Children's toys
  • Free children's club
  • Grocery/convenience store
  • In-room babysitting
  • Laundry facilities
  • Outdoor pool
  • Playground
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • ATM
  • Gift shop/newsstand
  • Grocery/convenience store
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping on request
  • Multilingual staff
  • Porter/bellhop
  • Proposal/romance packages
  • Tour and ticket assistance
  • Turndown service
  • Wedding services

Business services

  • Business centre
  • Computer station
  • Conference centre (6,458 square foot of space)
  • Meeting rooms

Outdoors

  • Beach loungers
  • Beach towels
  • Free beach cabanas
  • Garden
  • On the beach
  • On the waterfront
  • Pool loungers
  • Terrace

Full-service spa

  • Aromatherapy
  • Body scrubs
  • Body wraps
  • Couples treatment rooms
  • Deep-tissue massages
  • Detox wraps
  • Facials
  • Hot stone massages
  • Hot tub
  • Hydrotherapy
  • Manicures/pedicures
  • Reflexology
  • Sauna
  • Spa open daily
  • Spa treatment rooms
  • Sports massages
  • Steam room
  • Swedish massages

Accessibility

  • Lift

More

  • 1 building
  • 6 floors
  • Ballroom
  • Banquet hall
  • Designated smoking areas

Room amenities

Bedroom

  • Blackout drapes

Bathroom

  • Dressing gowns
  • Hair dryer
  • Shower

Entertainment

  • 50-inch flat-screen TV with cable/satellite channels
  • IPod dock

Food and drink

  • Coffee/tea maker
  • Free bottled water
  • Free stocked minibar
  • Limited room service

More

  • Air conditioning (climate-controlled)
  • Iron/ironing board on request
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: midnight
Late check-in subject to availability
Minimum check-in age - 18

Check-out

Check-out before noon
Contactless check-out
Late check-out subject to availability
A late check-out fee will be charged

Special check-in instructions

Front desk staff will greet guests on arrival at the property
The credit card used to book the reservation must be presented by the cardholder at check-in along with matching photo identification, and other arrangements must be coordinated with the property prior to arrival
For any questions, please contact the property using the information on the booking confirmation
Information provided by the property may be translated using automated translation tools
During spring break, this property requires that guests younger than age 25 must be accompanied by a legal guardian or parent.

Access methods

Staffed front desk

Pets

  • No pets allowed

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 2 children 12 years old and younger stay free when using existing bedding.

Payment types

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • Spring Break deposit: USD 30 per stay for guests aged under 25 years old staying between 01 February and 30 April
  • A tax is imposed by the city: USD 4.80 per accommodation, per night

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Late check-out is available for a fee (subject to availability)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Minimum Spring Break check-in age is 25 years old.
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards and debit cards; cash is not accepted
Cashless transactions are available
Safety features at this property include a fire extinguisher, a smoke detector, a security system and a first aid kit
This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children; if you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room
This property affirms that it follows the cleaning and disinfection practices of Cleaning and Health Protocols (Oasis Hotels)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children. If you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room. Minimum Spring Break check-in age is 25 years old. The name on the credit card used at check-in to pay for incidentals must be the primary name on the guest room reservation. This property accepts Visa, Mastercard, American Express and debit cards. Cash is not accepted. For guests' safety, the property includes a fire extinguisher, a smoke detector, a security system and a first aid kit in all accommodation. Cashless payment methods are available for all transactions. This property affirms that it follows the cleaning and disinfection practices of Cleaning and Health Protocols (Oasis Hotels) guidelines.

We should mention

  • Pool access available from 8:00 AM to 8:00 PM
  • Reservations are needed for spa treatments. For reservations, contact the property before arrival using the contact information on the booking confirmation.
  • Up to 2 children aged 12 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Free WiFi in public areas has a 4-device limit.

Property is also known as

Pyramid Grand Oasis All Inclusive Cancun
Pyramid Grand Oasis All Inclusive
Pyramid Grand Oasis Cancun
Pyramid Grand Oasis
The Pyramid at Grand Oasis All Inclusive
Pyramid Grand Oasis All Inclusive All-inclusive property Cancun
Pyramid Grand Oasis All Inclusive All-inclusive property
Pyramid Oasis Inclusive inclu

Frequently asked questions

What is the cancellation policy at The Pyramid Cancun By Oasis - All Inclusive?

The Pyramid Cancun By Oasis - All Inclusive offers free cancellation on select room rates. Check out the cancellation policy for more info.

How much does it cost to stay at The Pyramid Cancun By Oasis - All Inclusive?

As of 17 Jan 2026, prices found for a 1-night stay for 2 adults at The Pyramid Cancun By Oasis - All Inclusive on 18 Jan 2026 start from AU$617.98, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is parking available at The Pyramid Cancun By Oasis - All Inclusive?

Yep, The Pyramid Cancun By Oasis - All Inclusive has a free self car park.

Are there any beaches close to The Pyramid Cancun By Oasis - All Inclusive?

The closest beach to The Pyramid Cancun By Oasis - All Inclusive is North Beach (20.5 km).

Is there a spa on site at The Pyramid Cancun By Oasis - All Inclusive?

Yep, Sensoria Spa is available for guests. It has a hot tub, a steam room and a sauna. You'll enjoy heaps of services like detox wraps, body wraps and body scrubs, as well as sports massages.

Does The Pyramid Cancun By Oasis - All Inclusive have a pool?

The Pyramid Cancun By Oasis - All Inclusive has an outdoor pool. Grab your bathers and lounge poolside while enjoying on a lounger and with a coldie from the bar. The pool is open 8:00 AM to 8:00 PM.

What luxury perks are available at The Pyramid Cancun By Oasis - All Inclusive?

The Pyramid Cancun By Oasis - All Inclusive features 2 beach bars, a full-service spa and an outdoor pool.

Is The Pyramid Cancun By Oasis - All Inclusive family-friendly?

You bet! With amenities such as a free children's club and babysitting services, as well as childcare services in the guestrooms, it's no surprise that The Pyramid Cancun By Oasis - All Inclusive is a hit with families.

Does The Pyramid Cancun By Oasis - All Inclusive serve breakfast?

Yep, complimentary buffet breakfast is available daily between 7:00 AM and 11:00 AM.

Is there a free airport shuttle available at The Pyramid Cancun By Oasis - All Inclusive?

No, The Pyramid Cancun By Oasis - All Inclusive does not offer an airport shuttle service.

Is there a bar or restaurant at The Pyramid Cancun By Oasis - All Inclusive?

Relax with a coldie at the 2 beach bars or 15 lounge bars, and grab a meal at the onsite restaurant that serves Mexican cuisine.

What time are check-in & check-out at The Pyramid Cancun By Oasis - All Inclusive?

Check-in begins at 3:00 PM. Check-out time is noon.

Are pets allowed at The Pyramid Cancun By Oasis - All Inclusive?

No, pets are not allowed.

Is there a golf course on site at The Pyramid Cancun By Oasis - All Inclusive?

There isn't one on site, but Iberostar Cancun Golf Course is a short 10-minute walk away.

The Pyramid Cancun By Oasis - All Inclusive Reviews

Reviews

7.2

Good

Rating 10 - Excellent. 613 out of 1612 reviews
Rating 8 - Good. 335 out of 1612 reviews
Rating 6 - Okay. 259 out of 1612 reviews
Rating 4 - Poor. 166 out of 1612 reviews
Rating 2 - Terrible. 239 out of 1612 reviews

7.6/10

Cleanliness

7.2/10

Staff & service

7.6/10

Amenities

7.2/10

Property conditions & facilities

Reviews

4/10 Poor

Anthony Roberto

Travelled with group
Disliked: Staff & service
Plenty to say!!! For starters, You get hounded just like at the airport with people trying to book you for an upgrade(similar to timeshare). Food from restaurants can’t be taken back to room because they don’t have to go paper plates and they won’t let you take the plates they have in the restaurant. Room service is $15. We asked for room to be filled with water 3 times and was never brought. We had to go get it ourselves. They say there’s a full service bar in the room. Only water,coke,and beer. Good luck refilling them. No hard alcohol like other hotels. The hotel is a maze after a few days we got used to the layout. I know there’s more I want to say but I’ll leave it with this. This hotel is about 6.5/7 star.
Stayed 5 nights in Oct 2025

10/10 Excellent

Angel

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Best option ever
Stayed 8 nights in Oct 2025

10/10 Excellent

Viral

Liked: Cleanliness, staff & service, property conditions & facilities
The food is awesome. Service is perfect.
Stayed 5 nights in Oct 2025

10/10 Excellent

Saeid

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice staff, clean room and area and delicious foods
Stayed 7 nights in Oct 2025

6/10 Okay

Sean Paul

Stayed 4 nights in Oct 2025

10/10 Excellent

Kdaing

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean room
Stayed 7 nights in Oct 2025

2/10 Terrible

Bushra

Disliked: Cleanliness, staff & service, property conditions & facilities
Was very unclean bed sheets were not changed. Bugs in the room.
Stayed 4 nights in Oct 2025

6/10 Okay

Nichole Renee

Travelled with partner
Liked: Cleanliness, amenities
Nice property
Stayed 3 nights in Sep 2025

8/10 Good

Kai

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Overall solid recommendation for the pricing
Stayed 4 nights in Oct 2025

2/10 Terrible

Leticia

Disliked: Cleanliness, staff & service, property conditions & facilities
Place is very dirty and they didn't change the bed sheets the whole time we were there. They don't clean the room or change the towels. They don't have enough food or it was very old or dried. We asked for help from the reception área and they had us do their job. I would not recomend yoir hotel to any of my family or friends,,ever.
Stayed 3 nights in Oct 2025

10/10 Excellent

salysha

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Such an amazing time here. Will recommend this place to all of my family and friends. The restaurants were great and the pyramid and sian kaan options were top tier.
Stayed 5 nights in Oct 2025

10/10 Excellent

Hal

Liked: Cleanliness, staff & service, property conditions & facilities
We enjoyed the experience and the staff served us well. It took some time to figure out the show-program schedule. The food was excellent except the steak in the steakhouse was very tough. I would not recommend that restaurant. All of the others were good, especially the Italian restaurant. My wife fell and scrapped her elbow. The staff was very responsive to provide first aide.
Stayed 7 nights in Sep 2025

8/10 Good

Katia

Liked: Cleanliness, staff & service, property conditions & facilities
2
Stayed 4 nights in Aug 2025

10/10 Excellent

Alexia

Stayed 3 nights in Jul 2025

6/10 Okay

Geraldine

Travelled with group
Poor customer service from some staff. Limiting dinning and as well as food.
Stayed 5 nights in Oct 2025

2/10 Terrible

Allen

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
Absolutely do not stay here — health and service concerns, especially for families and pregnant guests. We stayed at this hotel from Saturday to Friday, and I can confidently say this was one of the worst experiences I’ve ever had at any property. I would strongly advise anyone — especially families, young couples, or expectant mothers — to stay far away. From the moment we checked in, the service was dismissive and unwelcoming. It was immediately clear that if you look young or don’t “fit the profile” of their ideal guest, you’re treated as if your presence is an inconvenience. Requests were ignored, questions were met with attitude, and basic hospitality was nonexistent. The situation became even more unacceptable when we noticed an overwhelming musty odor in the room. It wasn’t just unpleasant — it was concerning. We soon discovered mold growing on the towel racks, which had also transferred that foul, moldy smell onto the towels themselves. Imagine trying to dry off with something that smells like it’s been rotting in a damp basement. It's not just gross — it's a serious health hazard, especially for those with allergies, respiratory issues, or in our case, a pregnant guest. Speaking of which, the treatment of my pregnant wife was especially upsetting. On multiple occasions, we requested water or a basic drink service, and we were blatantly ignored — while staff tended to other tables around us. It was dehumanizing to see her sit there, visibly pregnant,
Stayed 6 nights in Oct 2025

8/10 Good

Shaun

Travelled with family
Liked: Cleanliness, staff & service, amenities
While I feel some things need updating over a nice place to stay, the food was okay we found the specialty restaurant were better than the Buffets
Stayed 4 nights in Oct 2025

10/10 Excellent

bryan

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great experience. Wonderful staff
Stayed 3 nights in Oct 2025

10/10 Excellent

Frank

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice place
Stayed 4 nights in Aug 2025

6/10 Okay

Raquel M

Travelled with family and small children, Travelled with partner
Disliked: Staff & service, property conditions & facilities
********I went for a wedding, MY WEDDING. I liked the atmosphere and entertainment but I did not like how we were not able to properly dine not one night because it was impossible to set a reservation with more than 2 guests. I did not like that my whole wedding day was ruined because we did not go for plan B because they only gave us until 11 am that day to choose, even though at that time it was sunny and Didn’t appear that we were going to get a tropical storm! I was upset that the hotel could not figure out where to place us and we were all out in the rain with thunder and lightning (because it was an outside wedding) . They finally gave us a meeting room and did not refund anything that wasn’t used because of the storm including DJ for the first few hours , lit up dance floor and they did not extend our time for atleast another hour due to the inconvenience, they cut us off right at the time they gave us with Dj basically playing for one hour! They refused to refund us and actually tried to make us pay for a chair that broken because of the rain. So they couldn’t refund us but want us to refund a chair that was already probably damaged prior to even getting to us ! I am very dissatisfied with hotel and will never be staying there again! It is beautiful when you go in due to vines and greenery but DEFINITELY NOT WORTH IT! They also give you a hard time with certain wrist bands $$ . We are frequent Cancun visitors but this is one is definitely out of our hotel picks now!
Stayed 3 nights in Oct 2025

2/10 Terrible

Yazan

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
😒
Stayed 3 nights in Oct 2025

2/10 Terrible

sharlette

Business traveller
Disliked: Cleanliness, property conditions & facilities, room comfort

VERY Bad Sian Ka'an Master Suite experience

The first night, the ocean was NOT visible; it was a view of a roof and a distant lagoon. We didn't have a spa/jacuzzi on balcony as we paid for. We were only there for 2 nights for a special anniversary celebration. I wanted my partner to experience the Sian Kaan Master suite to it's fullest. But it didn't work as a first impression. The HVAC had a really bad leak in our bedroom so we had towels all over the floor which saturated the beautiful rose petals I thew down that led to the bed. There was no jacuzzi on the balcony and it was a very small balcony. Lastly our tub did NOT drain so we showered with our feet/ankles remaining in the dirty water that would not drain away. Lastly, there was a male urinal in one bathroom that reeked of urine and I gagged every time I went to that restroom. So I had to resort to using the one in the living room at all times. :( Also, ALL the Si'an Kaan inclusive restraurants were booked and we didn't get the ANY of the ones that we wanted to experience until the last night, they booked us for Careyes, but we were no longer in the positive energy after the aweful first night stay. They finally exchanged our room and we were able to experience what we booked for only 5hrs of daylight. VERY sad.
Stayed 2 nights in Oct 2025

10/10 Excellent

Francisco

Liked: Cleanliness, staff & service, property conditions & facilities
Everything was great
Stayed 8 nights in Sep 2025

10/10 Excellent

Hassan

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice ocean view
Stayed 5 nights in Sep 2025

10/10 Excellent

Vanessa

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Overall, I had an excellent experience. The staff was friendly and the outdoor areas — pool, restaurants, and common spaces — were beautiful and well maintained. However, the interior felt a bit old and in need of maintenance. Some areas smelled slightly of humidity, and when it rained, water came into the hallways. There were quite a few mosquitoes, and many indoor areas, including the casino and some restaurants, had no air conditioning, making them hot and uncomfortable. Still, the service, food, and outdoor atmosphere were great, and I’d stay again if these issues were improved.
Stayed 7 nights in Sep 2025