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"All of the restaurant staff are fantastic. Waited long time in the VIP checkin area to sort of minor issues. Wouldn’t expect to wait for 30+ minutes ... " More

By a verified traveller on Fri 08 Nov 2019

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Hotel Description

An all-inclusive stay in Cancun awaits you at The Pyramid at Grand Oasis. Within just a 15-minute stroll, you'll find popular places like Aquaworld and Maya Cancun Museum. Highlights at this beachfront property include 12 restaurants, 3 beach bars, and a full-service spa.

IPod docks, flat-screen TVs, and in-room childcare are featured in all 323 rooms. Minibars provide free refreshments, and 24-hour room service is also available. You'll find nice touches like bathrobes and slippers to enhance your stay. Additionally, coffee/tea makers, free bottled water, and safes are available.

A relaxing visit to Sensoria Spa can include deep-tissue massages, hot stone massages, and aromatherapy along with access to the sauna and spa tub. The fine-dining restaurant, Benazuza, serves Mexican cuisine and is open for dinner. With 10 bars/lounges to choose from, you can enjoy a drink at the property. Spend the day at the beach where you'll find free cabanas, and enjoy the onsite outdoor swimming pool and nightclub. 6458 square feet (600 square meters) of event facilities include a conference center, and other business amenities include a business center. Other amenities include free WiFi in public areas, a fitness center, and an outdoor tennis court. There's also the convenience of free self parking.

Within a 30-minute walk of this 4-star Zona Hotelera property, attractions include Delfines Beach and El Rey Ruins.

Pyramid Standard Room, kids eat and stay free

Bed Count 2 Full Beds Maximum Occupancy 3 Max
AU$270* Per night/room 24 Jan. - 25 Jan.

Pyramid Ocean View Room, kids eat and stay free

Bed Count 2 Full Beds Maximum Occupancy 3 Max

Sian Kaan Standard

Bed Count 1 King Bed Maximum Occupancy 3 Max

Sian Kaan Junior Suite.

Bed Count 1 King Bed Maximum Occupancy 2 Max

Sian Kaan Master Suite.

Bed Count 1 King Bed Maximum Occupancy 2 Max

Pyramid Sunset View Room, kids eat and stay free

Bed Count 2 Full Beds Maximum Occupancy 3 Max

The Pyramid at Grand Oasis ratings based on 1 Verified Reviews

Review Summary
3.0 out of 5 3.0 out of 5.0
Room cleanliness 4.0 out of 5.0
Service & staff 3.0 out of 5.0
Room comfort 0.0 out of 5.0
Hotel condition 2.0 out of 5.0

Guest reviews for The Pyramid at Grand Oasis

Couples (1)
3 out of 5
All of the restaurant staff are fantastic. Waited long time in the VIP checkin area to sort of minor issues. Wouldn’t expect to wait for 30+ minutes to ask a question. We were on the 5th floor. So so so loud. If you wanna go to bed before 11 forget it. Between the casino and the show and the terribly thin walls between rooms you’ll be up for ages. I’m generally a fantastic sleeper but was woken every night from screaming in the casino. Not something you want when you’ve paid $400 a night. The staff, cleaners, bar staff and the groups are beautiful. I think the rooms need some attendance.

Posted by on 8 Nov. 2019

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Comment from Hotel Management

13 Nov. 2019 by Ricardo de la Paz, Hotel Manager.

Dear Guest, Thank you for taking the time to share your experience about your stay at our resort. We are delighted you have received excellent service from our staff we will congratulate them. On the other hand, we appreciate your comments on the areas we can improve; we always take into account the comments of our guests in order to exceed their expectations in the future. We look forward to welcome you again so you can witness the changes we implemented daily. Best regards,

About the The Pyramid at Grand Oasis

Location Blvd. Kukulcan, Km. 16.5, Cancun, QROO 77500

All-inclusive Details

  • Gratuities included
  • Additional gratuities accepted
  • All food and beverages included
  • Minibar (all beverages included)
  • Meals and drinks at companion properties included
  • All on-site activities, facilities and equipment included
  • Fitness facilities included
  • Tennis included
  • Volleyball included
  • Football included
  • Yoga classes/lessons included
  • Pilates classes/lessons included
  • Aerobics classes/lessons included
  • Dancing classes/lessons included
  • Bartending classes/lessons included
  • Cooking classes/lessons included
  • On-site live performances included
  • Theme parties included
  • Access to on-site clubs included
  • Laundry/dry cleaning services not included
  • Spa/beauty facilities and services not included
  • Transport to off-site activities not included
  • Room service during certain hours
  • Taxes included
  • Buffet and à la carte dining
  • Water fitness classes/lessons included
  • On-site entertainment and activities included
  • Local beverages and soft drinks only
  • Basic alcoholic beverages included

Property Features

The Pyramid at Grand Oasis is an all-inclusive property. Room rates include meals and beverages at onsite restaurants and bars. Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages, and other amenities. Spend the day at the beach and work on your tan in the sun loungers (chaise longues) or kick back in the shade with complimentary cabanas and free beach club on site. Pamper yourself with a treatment at the full-service spa and enjoy amenities at The Pyramid at Grand Oasis like a complimentary children's club and an outdoor pool. There are 12 restaurants and 2 coffee shops/cafés, as well as a snack bar/deli. You can enjoy a drink at one of the bars, which include 3 beach bars, 4 swim-up bars, and 10 bars/lounges. A computer station is on site and WiFi is free in public spaces. This all-inclusive property also offers an outdoor tennis court, a steam room, and a fitness center. Free self parking is available. Smoking is allowed in designated areas at this 4-star Cancun property.

  • 1 building
  • 323 guestrooms or units
  • 6 levels
  • 12 dining venues
  • 3 bars on the beach
  • 4 swim-up bars
  • 10 bars or lounges
  • 2 coffee shops
  • 6458 sq ft of conference space
  • 600 sq m of conference space
  • Dining venue
  • Nightclub
  • Karaoke
  • Deli
  • Kid's club (free)
  • Childcare (surcharge)
  • Cabanas on the beach (free)
  • Beach lounge chairs
  • Towels for the beach
  • Cabanas by the pool (free)
  • Poolside lounge chairs
  • Conference center
  • Business facilities
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-in
  • Staff is multilingual
  • Storage area for luggage
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Pool or billiards table
  • Convenience store
  • Terrace
  • Garden
  • Gift shop
  • Beauty salon
  • ATM
  • Onsite shopping
  • Bellhop
  • Elevator
  • Smoking in designated areas

Family Friendly Amenities

  • Family property
  • Outdoor pool
  • Free WiFi
  • Outdoor tennis court
  • Children's club (free)
  • Grocery/convenience store
  • Snack bar/deli
  • Laundry facilities
  • Babysitting or childcare (surcharge)
  • In-room childcare (surcharge)
  • Playground on site

Internet

Available in some public areas: Free WiFi

Parking

Free self parking

Transport

  • Airport: Cancun Intl. Airport (CUN) (16.9 km / 10.5 mi)
  • Parking: Free self parking

Room Amenities

The Pyramid at Grand Oasis offers 323 accommodations with iPod docking stations and free minibar items. Flat-screen televisions are featured in guestrooms. Bathrooms include showers, bathrobes, slippers, and hair dryers. Business-friendly amenities include safes and phones. Additionally, rooms include complimentary bottled water and coffee/tea makers. A nightly turndown service is provided and housekeeping is offered daily.

  • Stocked minibar (free)
  • IPod dock
  • In-room dining (24 hours)
  • Flat-screen television
  • Coffee maker
  • Shower
  • Housekeeping (daily)
  • Nightly turndown service
  • Childcare in room (surcharge)
  • Hair dryer
  • Safe
  • Bathrobes
  • Slippers
  • Telephone
  • Iron and ironing board
  • Blackout drapes
  • Climate control (air conditioning)
  • Ensuite bathroom

Food & Drink

Benazuza - This fine-dining restaurant specializes in Mexican cuisine and serves dinner only.

Market Place and Bites - This bistro specializes in international cuisine and serves breakfast, lunch, and dinner. Open daily.

The White Box Gastro Bar - This bistro serves lunch only. Open daily.

Makitaco: Mex-Japanese - This fine-dining restaurant specializes in Japanese cuisine and serves lunch and dinner. Open daily.

Careyes - This fine-dining restaurant specializes in Spanish cuisine and serves lunch and dinner. Open daily.

24-hour room service is available.

Spa Services

  • Body treatments
  • Facial treatments
  • Couples treatment rooms
  • Manicures and pedicures
  • Body wraps
  • Body scrubs
  • Aromatherapy treatments
  • Hydrotherapy treatments
  • Sauna in spa
  • Spa tub in spa
  • Massages
  • Minimum age to access spa is 2
  • Hot stone massage
  • Deep tissue massage
  • Swedish massage
  • Steam room in spa
  • Reflexology
  • Sports massage
  • Detoxification wrap

Hotel Policies

Check-in

  • Check-in time starts at 3:00 PM
  • Minimum check-in age is: 18
  • Check-in time ends at midnight

Special check-in instructions:

To make arrangements for check-in please contact the property at least 72 hours before arrival using the information on the booking confirmation. Guests planning to arrive outside of normal check-in hours must contact the property in advance for check-in instructions. Front desk staff will greet guests on arrival. For more details, please contact the property using the information on the booking confirmation.

During spring break, this property requires that guests younger than age 25 must be accompanied by a legal guardian or parent.

The credit card used to book the reservation must be presented by the cardholder at check-in along with matching photo identification. Any other arrangements must be coordinated with the property prior to arrival.

To arrange for check-in, guests must contact the property at least 72 hours prior to arrival using the information on the booking confirmation. Guests planning to arrive outside of normal check-in hours must contact the property in advance for check-in information. Front desk staff will greet guests on arrival. For more details, please contact the property using the information on the booking confirmation.

Check-out

  • Check-out by noon

Payment types

Children and extra beds

  • Children are welcome.
  • Kids stay free! One child stays free when using existing bedding.

Pet Policy

  • No pets allowed

Policies

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

Minimum Spring Break check-in age is 25 years old. The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation. Guests must contact this property in advance to reserve cribs/infant beds and rollaway/extra beds. This property accepts credit cards and debit cards. Cash is not accepted. For guests' safety, the property includes a fire extinguisher, a smoke detector, a security system, and a first aid kit in each accommodation. This property advises that enhanced cleaning and guest safety measures are currently in place. Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F. Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitizer.

  • One child stays free
  • Debit cards
  • Guests will receive an email with special check-in instructions
  • Staffed front desk
  • Security system
  • Property is cleaned with disinfectant
  • Staff wear personal protective equipment
  • Protective clothing is not available for guests
  • Shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitiser
  • Social distancing measures are in place
  • Contactless check-in is available
  • Property confirms they are implementing enhanced cleaning measures
  • Individually wrapped food options are not available
  • gap period enforced between guest stays 24 hours
  • Staff temperature checks are conducted regularly
  • Temperature checks are available to guests
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Commonly touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is available
  • Property follows sanitisation practices of Intertek Cristal (3rd party expert - Global)

Fees

Guests will be asked to pay the following charges at the property:

  • Spring Break deposit: USD 30 per stay for guests under 25 years old staying between 01 February - 30 April
  • A tax is imposed by the city: USD 1.23 per accommodation, per night

We've listed all charges provided to us by the property, but they may vary based on length of stay or the room booked.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Late check-out is available for a fee (subject to availability, amount varies)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Pyramid Grand Oasis All Inclusive Cancun
  • Pyramid Grand Oasis All Inclusive
  • Pyramid Grand Oasis Cancun
  • Pyramid Grand Oasis
  • The Pyramid at Grand Oasis All Inclusive
  • Pyramid Grand Oasis All Inclusive All-inclusive property Cancun
  • Pyramid Grand Oasis All Inclusive All-inclusive property
  • Pyramid Oasis Inclusive inclu
  • The Pyramid At Oasis Inclusive
  • The Pyramid at Grand Oasis Cancun
  • The Pyramid at Grand Cancun by Oasis
  • The Pyramid at Grand Oasis All Inclusive
  • The Pyramid at Grand Oasis All-inclusive property
  • The Pyramid at Grand Oasis All-inclusive property Cancun

You should know

  • Reservations are needed for spa treatments. For reservations, contact the property before arrival using the contact information on the booking confirmation.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Free WiFi in public areas has a 2-device limit.
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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.