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The Pyramid Cancun By Oasis - All Inclusive

4.0 star property
All-inclusive property with 20 restaurants and full-service spa

Photo gallery for The Pyramid Cancun By Oasis - All Inclusive

View from room
Creator video
Children’s activities
Fitness facility
Casino

Reviews

7.2 out of 10
Good

Popular amenities

  • Pool
  • Bar
  • All-inclusive
  • Room service
The current price is AU$503
includes taxes & fees
11 Nov - 12 Nov

Explore the area

View map
Blvd. Kukulcan, Km. 16.5, Zona Hotelera, Cancun, QROO, 77500
  • Place, Aquaworld
    ‪10 min walk‬
  • Place, Iberostar Cancun Golf Course
    ‪13 min walk‬
  • Place, Delfines Beach
    ‪6 min drive‬
  • Airport, Cancun, Quintana Roo (CUN-Cancun Intl.)
    ‪47 min drive‬

Room options

View all photos for Room Standard with Sea View

1 bedroom, free minibar, in-room safe, blackout curtains

Room Standard with Sea View

Air-conditioning
Blackout drapes/curtains
Bathrobes
Hair dryer
Coffee/tea maker
Free bottled water
  • 35 sq m
  • Sleeps 4

View all photos for Double Room Deluxe with Sea View

1 bedroom, free minibar, in-room safe, blackout curtains

Double Room Deluxe with Sea View

Air-conditioning
Blackout drapes/curtains
Bathrobes
Hair dryer
Coffee/tea maker
Free bottled water
  • 25 sq m
  • Sleeps 2

View all photos for Double Room Master with Sea View

1 bedroom, free minibar, in-room safe, blackout curtains

Double Room Master with Sea View

Air-conditioning
Blackout drapes/curtains
Bathrobes
Hair dryer
Coffee/tea maker
Free bottled water
  • 25 sq m
  • Sleeps 2

View all photos for Pyramid Standard

Pyramid Standard

Pyramid Standard

7.2 out of 10
Good
(40 reviews)

Highlights

Air conditioning
Free rollaway/extra beds
Free cots/infant beds
Free minibar items
Flat-screen TV
Blackout curtains
Separate bedroom
Bathrobes
Air-conditioning
Rollaway/extra beds (free)
Free cots/infant beds
Blackout drapes/curtains
Bathrobes
Hair dryer
  • Sleeps 4
  • 1 King Bed OR 2 Double Beds

View all photos for Pyramid Ocean Front

Pyramid Ocean Front

Pyramid Ocean Front

7.0 out of 10
Good
(20 reviews)

Highlights

Air conditioning
Free rollaway/extra beds
Free cots/infant beds
Free minibar items
Flat-screen TV
Blackout curtains
Separate bedroom
Bathrobes
Air-conditioning
Rollaway/extra beds (free)
Free cots/infant beds
Blackout drapes/curtains
Bathrobes
Hair dryer
  • Sea view
  • Sleeps 4
  • 1 King Bed OR 2 Double Beds

View all photos for Suite Pyramid Master

1 bedroom, free minibar, in-room safe, blackout curtains

Suite Pyramid Master

9.4 out of 10
Exceptional
(3 reviews)

Highlights

Air conditioning
Free rollaway/extra beds
Free cots/infant beds
Free minibar items
Flat-screen TV
Blackout curtains
Separate bedroom
Bathrobes
Air-conditioning
Rollaway/extra beds (free)
Free cots/infant beds
Blackout drapes/curtains
Bathrobes
Hair dryer
  • Sleeps 3
  • 2 Double Beds OR 1 King Bed

View all photos for Suite Pyramid Junior

Suite Pyramid Junior

Suite Pyramid Junior

Highlights

Air conditioning
Free rollaway/extra beds
Free cots/infant beds
Free minibar items
Flat-screen TV
Blackout curtains
Separate bedroom
Bathrobes
Air-conditioning
Rollaway/extra beds (free)
Free cots/infant beds
Blackout drapes/curtains
Bathrobes
Hair dryer
  • Sleeps 3
  • 1 King Bed

View all photos for Sian Kaan Master Suite

1 bedroom, free minibar, in-room safe, blackout curtains

Sian Kaan Master Suite

8.0 out of 10
Very good
(3 reviews)

Highlights

Air conditioning
Free minibar items
Flat-screen TV
Blackout curtains
Separate bedroom
Bathrobes
Hairdryer
Private bathroom
Air-conditioning
Blackout drapes/curtains
Bathrobes
Hair dryer
Private bathroom
Coffee/tea maker
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Sian Kaan Beach Front

Sian Kaan Beach Front

Sian Kaan Beach Front

Highlights

Air conditioning
Free minibar items
Flat-screen TV
Blackout curtains
Separate bedroom
Bathrobes
Hairdryer
Private bathroom
Air-conditioning
Blackout drapes/curtains
Bathrobes
Hair dryer
Private bathroom
Coffee/tea maker
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Room Standard

1 bedroom, free minibar, in-room safe, blackout curtains

Room Standard

8.0 out of 10
Very good
(2 reviews)
Air-conditioning
Blackout drapes/curtains
Bathrobes
Hair dryer
Coffee/tea maker
Free bottled water
  • 35 sq m
  • Sleeps 4

View all photos for Room Standard with Lake View

1 bedroom, free minibar, in-room safe, blackout curtains

Room Standard with Lake View

Air-conditioning
Blackout drapes/curtains
Bathrobes
Hair dryer
Coffee/tea maker
Electric kettle
  • 35 sq m
  • Sleeps 4

View all photos for Double Suite Premium with View

1 bedroom, free minibar, in-room safe, blackout curtains

Double Suite Premium with View

Balcony
Air-conditioning
Blackout drapes/curtains
Bathrobes
Hair dryer
Coffee/tea maker
  • 82 sq m
  • Sleeps 2

View all photos for Suite Premium with Sea View

1 bedroom, free minibar, in-room safe, blackout curtains

Suite Premium with Sea View

Balcony
Air-conditioning
Blackout drapes/curtains
Bathrobes
Hair dryer
Jetted bathtub
  • 82 sq m
  • Sleeps 2

View all photos for Room Superior with Sea View

1 bedroom, free minibar, in-room safe, blackout curtains

Room Superior with Sea View

Balcony
Air-conditioning
Heating
Blackout drapes/curtains
Bathrobes
Hair dryer
  • 35 sq m
  • Sleeps 4

View all photos for Suite Standard with View

1 bedroom, free minibar, in-room safe, blackout curtains

Suite Standard with View

Air-conditioning
Heating
Blackout drapes/curtains
Bathrobes
Hair dryer
Coffee/tea maker
  • 64 sq m
  • Sleeps 2

View all photos for Room Premium

1 bedroom, free minibar, in-room safe, blackout curtains

Room Premium

Balcony
Air-conditioning
Heating
Blackout drapes/curtains
Bathrobes
Hair dryer
  • 35 sq m
  • Sleeps 2

View all photos for Room Standard

1 bedroom, free minibar, in-room safe, blackout curtains

Room Standard

Air-conditioning
Blackout drapes/curtains
Bathrobes
Hair dryer
Coffee/tea maker
Free bottled water
  • 35 sq m
  • Sleeps 1

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About the area

Cancun

An all-inclusive stay in Cancun awaits you at The Pyramid Cancun By Oasis - All Inclusive. You'll be 0.8 km (0.5 mi) from Iberostar Cancun Golf Course and 2.2 km (1.4 mi) from Delfines Beach. Highlights at this beachfront property include 20 restaurants, 2 beach bars and a full-service spa. .A relaxing visit to Sensoria Spa can include deep-tissue massages, hot stone massages and aromatherapy along with access to the sauna and hot tub. The fine-dining restaurant, Benazuza Adults Only, serves Mexican cuisine and is open for dinner. With 15 lounge bars and a poolside bar to choose from, you can enjoy a drink at the property. Spend the day at the beach where you'll find free cabanas, and enjoy the on-site outdoor swimming pool and free kids' club. Other amenities include a casino, free Wi-Fi in public areas and a gym. Free buffet breakfast is available daily between 7:00 AM and 11:00 AM. There's also the convenience of free self parking. .Attractions within a 10-minute drive of this 4-property class Zona Hotelera property include La Isla Shopping Mall and West Coast of Isla Mujeres, Punta Cancun, and Punta Nizuc National Park.

What's nearby

  • Oasis Arena - 1 min walk - 0.0 km
  • Aquaworld - 10 min walk - 0.8 km
  • Iberostar Cancun Golf Course - 13 min walk - 1.1 km
  • Delfines Beach - 6 min drive - 1.5 km
  • La Isla Shopping Mall - 12 min drive - 4.0 km

Getting around

  • Cancun, Quintana Roo (CUN-Cancun Intl.) - 17 min drive

Restaurants

  • ‪Tatish Restaurant - ‬4 min walk
  • ‪Coyote Loco - ‬3 min walk
  • ‪Piña Colada - ‬10 min walk
  • ‪Maria Bonita - ‬9 min walk
  • ‪Bahia Rodizzio - ‬9 min walk

About this property

The Pyramid Cancun By Oasis - All Inclusive

All-inclusive property with 20 restaurants and full-service spa
The Pyramid Cancun By Oasis - All Inclusive is an all-inclusive property. Room rates include meals and beverages at on-site restaurants and bars. Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages and other amenities.

Spend the day at the beach and work on your tan in the sunloungers (chaise longues) or kick back in the shade with complimentary cabanas and free beach club on site. Pamper yourself with a treatment at the full-service spa and enjoy amenities at The Pyramid Cancun By Oasis - All Inclusive such as a complimentary children's club and an outdoor pool.

Free breakfast is served daily. There are 20 restaurants and 2 coffee shops/cafes, as well as a nearby snack bar/deli. For a drink, you can stop by one of the on-site bars, including 2 beach bars and 15 bars/lounges. A computer station is on site and WiFi is free in public spaces. This all-inclusive property also offers outdoor tennis courts, a steam room and a fitness centre. Free self parking is available.

Smoking is allowed in designated areas at this 4-star Cancun property.

  • 1 building
  • 320 guestrooms or units
  • 6 levels
  • 20 dining venues
  • 2 bars on the beach
  • 15 bars or lounges
  • 2 coffee shops
  • Conference rooms
  • 6458 sq ft of conference space
  • 600 sq. m of conference space
  • Buffet breakfast (free)
  • Casino
  • Karaoke
  • Deli
  • Kid's club (free)
  • Childcare (surcharge)
  • Cabanas on the beach (free)
  • Beach lounge chairs
  • Towels for the beach
  • Poolside lounge chairs
  • Conference centre
  • Business facilities
  • Coffee in lobby
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Staff members are multilingual
  • Storage area for luggage
  • Front desk safe
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Games room or arcade
  • Pool or billiards table
  • Corner/local shop
  • Terrace
  • Garden
  • Gift shop
  • Beauty salon
  • ATM
  • On-site shopping
  • Bellhop
  • Lift
  • Smoking in designated areas
  • Bar by the pool
The Pyramid Cancun By Oasis - All Inclusive offers 320 accommodations with iPod docking stations and free minibar items. Flat-screen televisions are featured in guestrooms.

Bathrooms include a shower, bathrobes and hairdryers. Business-friendly amenities include safes and telephones. Additionally, rooms include complimentary bottles of water and coffee/tea makers. An iron/ironing board, change of towels and change of bedsheets can be requested. A nightly turndown service is provided and housekeeping is offered on request.

Sensoria Spa has massage/treatment rooms and couples treatment room(s). Services include deep-tissue massages, hot stone massages, sports massages and Swedish massages. A variety of treatment therapies are provided, including aromatherapy, hydrotherapy and reflexology. The spa is equipped with a sauna, a hot tub and a steam room.

The spa is open daily. Children under 18 years old are not allowed in the spa without adult supervision. Guests under 2 years old are not allowed in the spa.

Similar properties

Exterior
The Grand Oasis Cancun - All Inclusive
  • Pool
  • Breakfast included
  • All-inclusive
  • Spa
3.0 out of 5, 1,665 reviews
The price is AU$438
includes taxes & fees
10 Nov - 11 Nov
The Grand Oasis Cancun - All Inclusive

Property amenities

Internet

  • Available in all rooms: Internet access
  • Available in some public areas: Free WiFi
  • WiFi in public areas is free with a 4-device limit

Parking and transport

  • Free self parking on site

Food and drink

  • Free buffet breakfast available daily 7:00 AM to 11:00 AM
  • 15 bars/lounges
  • 2 beach bars
  • 2 coffee shops/cafes
  • 20 restaurants
  • A poolside bar
  • Coffee and tea in common areas
  • Snack bar/deli

Restaurants on site

  • Benazuza Adults Only
  • Careyes Adults Only
  • Market Place and Bites
  • The White Box Gastrobar
  • TunKul Food Hall

Things to do

  • 4 gaming tables
  • 6 slot machines
  • Arcade/game room
  • Basketball
  • Beach volleyball
  • Billiards/pool table
  • Casino (538 square foot of space)
  • Concerts/live shows
  • Evening entertainment
  • Fitness classes
  • Free beach club
  • Free children's club
  • Full-service spa
  • Gym
  • Karaoke
  • Outdoor pool
  • Outdoor tennis court
  • Pilates classes
  • Playground
  • Shopping
  • Steam room
  • Yoga classes

Family friendly

  • Arcade/game room
  • Children's games
  • Children's toys
  • Free children's club
  • Grocery/convenience store
  • In-room babysitting
  • Laundry facilities
  • Outdoor pool
  • Playground
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • ATM
  • Gift shop/newsstand
  • Grocery/convenience store
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (on request)
  • Multilingual staff
  • Porter/bellhop
  • Proposal/romance packages
  • Tour and ticket assistance
  • Turndown service
  • Wedding services

Business services

  • Business centre
  • Computer station
  • Conference centre (6,458 square foot of space)
  • Meeting rooms

Outdoors

  • Beach loungers
  • Beach towels
  • Free beach cabanas
  • Garden
  • On the beach
  • On the waterfront
  • Pool loungers
  • Terrace

Full-service spa

  • Aromatherapy
  • Body scrubs
  • Body wraps
  • Couples treatment rooms
  • Deep-tissue massages
  • Detox wraps
  • Facials
  • Hot stone massages
  • Hot tub
  • Hydrotherapy
  • Manicures/pedicures
  • Reflexology
  • Sauna
  • Spa open daily
  • Spa treatment rooms
  • Sports massages
  • Steam room
  • Swedish massages

Accessibility

  • Lift

More

  • 1 building
  • 6 floors
  • Ballroom
  • Banquet hall
  • Designated smoking areas

Room amenities

Bedroom

  • Blackout drapes

Bathroom

  • Dressing gowns
  • Hair dryer
  • Shower

Entertainment

  • 50-inch flat-screen TV
  • IPod dock

Food and drink

  • Coffee/tea maker
  • Free bottled water
  • Free stocked minibar
  • Limited room service

More

  • Air conditioning (climate-controlled)
  • Iron/ironing board on request
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: midnight
Late check-in subject to availability
Minimum check-in age - 18

Check-out

Check-out before noon
Contactless check-out
Late check-out subject to availability
A late check-out fee will be charged

Special check-in instructions

Front desk staff will greet guests on arrival at the property
The credit card used to book the reservation must be presented by the cardholder at check-in along with matching photo identification, and other arrangements must be coordinated with the property prior to arrival
For any questions, please contact the property using the information on the booking confirmation
During spring break, this property requires that guests younger than age 25 must be accompanied by a legal guardian or parent.

Access methods

Staffed front desk

Pets

  • No pets allowed

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 2 children 12 years old and younger stay free when using existing bedding.

Payment types

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • Spring Break deposit: USD 30 per stay for guests aged under 25 years old staying between 01 February and 30 April
  • A tax is imposed by the city: USD 4.27 per accommodation, per night
  • Resort fee: USD 6 per accommodation, per night

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Late check-out is available for a fee (subject to availability)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Minimum Spring Break check-in age is 25 years old.
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards and debit cards; cash is not accepted
Cashless transactions are available
Safety features at this property include a fire extinguisher, a smoke detector, a security system and a first aid kit
This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children; if you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room
This property affirms that it follows the cleaning and disinfection practices of Cleaning and Health Protocols (Oasis Hotels)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children. If you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room. Minimum Spring Break check-in age is 25 years old. The name on the credit card used at check-in to pay for incidentals must be the primary name on the guest room reservation. This property accepts Visa, Mastercard, American Express and debit cards. Cash is not accepted. For guests' safety, the property includes a fire extinguisher, a smoke detector, a security system and a first aid kit in all accommodation. Cashless payment methods are available for all transactions. This property affirms that it follows the cleaning and disinfection practices of Cleaning and Health Protocols (Oasis Hotels) guidelines.

We should mention

  • Pool access available from 8:00 AM to 8:00 PM
  • Reservations are needed for spa treatments. For reservations, contact the property before arrival using the contact information on the booking confirmation.
  • Up to 2 children aged 12 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Free WiFi in public areas has a 4-device limit.

Property is also known as

Pyramid Grand Oasis All Inclusive Cancun
Pyramid Grand Oasis All Inclusive
Pyramid Grand Oasis Cancun
Pyramid Grand Oasis
The Pyramid at Grand Oasis All Inclusive
Pyramid Grand Oasis All Inclusive All-inclusive property Cancun
Pyramid Grand Oasis All Inclusive All-inclusive property
Pyramid Oasis Inclusive inclu

Frequently asked questions

What is the cancellation policy at The Pyramid Cancun By Oasis - All Inclusive?

The Pyramid Cancun By Oasis - All Inclusive offers free cancellation on select room rates. Check out the cancellation policy for more info.

How much does it cost to stay at The Pyramid Cancun By Oasis - All Inclusive?

As of 9 Nov 2025, prices found for a 1-night stay for 2 adults at The Pyramid Cancun By Oasis - All Inclusive on 11 Nov 2025 start from AU$486.89, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is parking available at The Pyramid Cancun By Oasis - All Inclusive?

Yep, The Pyramid Cancun By Oasis - All Inclusive has a free self car park.

Are there any beaches close to The Pyramid Cancun By Oasis - All Inclusive?

The closest beach to The Pyramid Cancun By Oasis - All Inclusive is Delfines Beach (1.8 km).

Is there a spa on site at The Pyramid Cancun By Oasis - All Inclusive?

Yep, Sensoria Spa is available for guests. It has a hot tub, a steam room and a sauna. You'll enjoy heaps of services like detox wraps, body wraps and body scrubs, as well as sports massages.

Does The Pyramid Cancun By Oasis - All Inclusive have a pool?

The Pyramid Cancun By Oasis - All Inclusive has an outdoor pool. Grab your bathers and lounge poolside while enjoying on a lounger and with a coldie from the bar. The pool is open 8:00 AM to 8:00 PM.

What luxury perks are available at The Pyramid Cancun By Oasis - All Inclusive?

The Pyramid Cancun By Oasis - All Inclusive features 2 beach bars, a full-service spa and an outdoor pool.

Is The Pyramid Cancun By Oasis - All Inclusive family-friendly?

You bet! With amenities such as a free children's club and babysitting services, as well as childcare services in the guestrooms, it's no surprise that The Pyramid Cancun By Oasis - All Inclusive is a hit with families.

Does The Pyramid Cancun By Oasis - All Inclusive serve breakfast?

Yep, complimentary buffet breakfast is available daily between 7:00 AM and 11:00 AM.

Is there a free airport shuttle available at The Pyramid Cancun By Oasis - All Inclusive?

No, The Pyramid Cancun By Oasis - All Inclusive does not offer an airport shuttle service.

Is there a bar or restaurant at The Pyramid Cancun By Oasis - All Inclusive?

Relax with a coldie at the 2 beach bars or 15 lounge bars, and grab a meal at the onsite restaurant that serves Mexican cuisine.

What time are check-in & check-out at The Pyramid Cancun By Oasis - All Inclusive?

Check-in begins at 3:00 PM. Check-out time is noon.

Are pets allowed at The Pyramid Cancun By Oasis - All Inclusive?

No, pets are not allowed.

Is there a golf course on site at The Pyramid Cancun By Oasis - All Inclusive?

There isn't one on site, but Iberostar Cancun Golf Course is a short 10-minute walk away.

The Pyramid Cancun By Oasis - All Inclusive Reviews

Reviews

7.2

Good

Rating 10 - Excellent. 591 out of 1527 reviews
Rating 8 - Good. 314 out of 1527 reviews
Rating 6 - Okay. 237 out of 1527 reviews
Rating 4 - Poor. 159 out of 1527 reviews
Rating 2 - Terrible. 226 out of 1527 reviews

7.6/10

Cleanliness

7.2/10

Staff & service

7.4/10

Amenities

7.2/10

Property conditions & facilities

7.8/10

Eco-friendliness

Reviews

6/10 Okay

Luis

Stayed 2 nights in Aug 2025

4/10 Poor

JESUS, Carolina

Travelled with group
Disliked: Staff & service
Check in process easy. But most of our rooms were with beadsheets dirty and bathrooms dirty. Food quality EXTREMELY POOR for the price of this hotel. Facilities are ok. Service almost inexistent in most parts of the hotel. This is my 7th time in less than 5 years staying between Rivuera Maya and Cancun. And this hotel has SO MUCH to improve, starting with their quality and service. No, this is not a "pay for what you get". This hotel is very expensive.
Stayed 4 nights in Aug 2025

8/10 Good

Kristina

Stayed 2 nights in Jun 2025

2/10 Terrible

Lisbeth Ramirez, San Antonio

Travelled with family and small children
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Nothing
Stayed 5 nights in Aug 2025

6/10 Okay

Ricardo

Did not have a good experience
Stayed 6 nights in Jul 2025

2/10 Terrible

Gustavo

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Horrible service
Stayed 5 nights in Aug 2025

10/10 Excellent

Fernando

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very freindly faculty beautiful fun
Stayed 4 nights in Jul 2025

6/10 Okay

Randy, Miami

Liked: Staff & service
Good
Stayed 3 nights in Jul 2025

8/10 Good

Jason, RIDGEWOOD

Liked: Cleanliness, staff & service, property conditions & facilities
Resort was really nice. Property is very big a little something for all type of age groups would definitely go back here.
Stayed 4 nights in Jul 2025

10/10 Excellent

Ana

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great experience with oasis hotel! Recomended!!
Stayed 5 nights in Aug 2025

2/10 Terrible

Zufan

Travelled with family and small children
Disliked: Staff & service, property conditions & facilities
Very unhelpful stuff when you ask something, they just don’t show you . I travel with my kids, especially if you have allergy problem don’t go there. They don’t know anything about it or they don’t help you with. she’ll be hundred percent in risk.
Stayed 3 nights in Aug 2025

10/10 Excellent

Yasmina

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Jul 2025

8/10 Good

Rolando Alberto Guerra

Travelled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
Hotel is very well located , it’s a nice place to stay couple of days, staff in restaurants is very generous and gentle, bar attendants are horrible, not polite and always in a bad mood.
Stayed 4 nights in Jul 2025

8/10 Good

Jean Marcel Reyes

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 7 nights in Jul 2025

8/10 Good

Nicholas

Travelled with family
Liked: Cleanliness, amenities
Signed up for sián kián package(pearl bands) but wasn’t told that the adult only section was under construction when purchased.
Stayed 6 nights in Jul 2025

4/10 Poor

Nina, Pearland

Liked: Staff & service
Disliked: Property conditions & facilities
Stayed 5 nights in Jul 2025

6/10 Okay

Robert, Eastpointe

Stayed 4 nights in Jul 2025

8/10 Good

Marlene

Stayed 4 nights in Jul 2025

4/10 Poor

KaTiedra

Travelled with family
Disliked: Amenities
The facilities are old. There was a roach on the cereal in the buffet. I have pictures. There was a cockroach on the bar. I face discrimination at the Coyote Bites restaurant by Hector who refused to sit me. He told me my dress was too short and families were inside. I took a picture of a woman that arrived with cut off shorts and a tub top. The shorts were very short and he seated her. Our room had one large bed made of two. The room was not cleaned upon arrival. The room had empty beer bottles on the balcony and opened water in the fridge.
Stayed 4 nights in Jul 2025

2/10 Terrible

Justice

Disliked: Cleanliness, staff & service, property conditions & facilities
Very poor communication. Hidden fees and horrible customer service. I'll never go there again
Stayed 4 nights in Jul 2025

10/10 Excellent

Jiyeob

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The beach was full of algae.
Stayed 3 nights in Jul 2025

2/10 Terrible

Remon

Liked: Cleanliness
Disliked: Staff & service
Stayed 5 nights in Jul 2025

10/10 Excellent

JEONGKEUN

Stayed 3 nights in Jul 2025

2/10 Terrible

Larry, Montgomery

Travelled with family
Liked: Amenities
Disliked: Staff & service
Wow! I don’t usually write bad reviews. It has to be something big for me to do this. Four of us booked a trip 7/26-7/30 to this place which I stay here almost monthly just to add to it. We checked in. No big deal. However my oldest son wasn’t coming and then his prior engagements changed his availability. So I booked a second room for him as there was four of us. I figured we would just split. Anyhow, I messed up and made a mistake. I booked the correct days but wrong month. I tried to get it changed. I offered to pay difference. Offered to cancel and refund and rebook. No no no. So now no place for my son. Ok I get it. I messed the dates up. But can’t we just change the booking? Nope…. Offered to pay fees too. I go to reception because now left with no choices. Book a third reservation. They tell me to wait till end of day in case they resolve it. Nope they didn’t. They did assure me if waited they would let me book a third reservation and there was availability. I listened. Came back that afternoon and nope no rooms. Now WTH am I gonna do. While I sit there them telling me no more rooms. I go on Expedia and book third room. But yep different building than the family. Wow they sure know how to treat guests. Never again.
Stayed 5 nights in Jul 2025

6/10 Okay

Gisselle

Disliked: Staff & service
Food was terrible
Stayed 4 nights in Jul 2025