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Hotel Description

An all-inclusive stay in Cancun awaits you at The Pyramid at Grand Oasis - All Inclusive. Within just a 15-minute stroll, you'll find popular places like Aquaworld and Maya Cancun Museum. Highlights at this beachfront property include 20 restaurants, 3 beach bars, and a full-service spa.

Free WiFi, iPod docks, and flat-screen TVs are featured in all 232 rooms. Minibars provide free refreshments, and 24-hour room service is also available. Pillow menus invite a comfortable night's sleep, and you'll find nice touches like bathrobes and slippers. Additionally, coffee/tea makers, in-room childcare, and free bottled water are available.

A relaxing visit to Sensoria Spa can include deep-tissue massages, hot stone massages, and detox wraps along with access to the sauna and spa tub. The fine-dining restaurant, Maria Bonita, serves Mexican cuisine and is open for dinner. With 20 bars/lounges to choose from, you can enjoy a drink at the property. Spend the day at the beach where you'll find free cabanas, and enjoy the onsite golf course and outdoor swimming pool. 6458 square feet (600 square meters) of event facilities include a conference center, and other business amenities include a business center. Other amenities include a casino, a nightclub, and free WiFi in public areas. There's also the convenience of free valet parking.

Within a 30-minute walk of this 4-star Zona Hotelera property, attractions include Delfines Beach and El Rey Ruins.

Standard Room, 1 Child eats and stays free.

Bed Count 2 Full Beds Maximum Occupancy 3 Max
AU$382* Per night/room 19 Jan. - 20 Jan.

The Pyramid Ocean View, kids eat and stay free

Bed Count 2 Full Beds Maximum Occupancy 3 Max

Sian Kaan Junior Suite.

Bed Count 1 King Bed Maximum Occupancy 2 Max

Sian Kaan Master Suite.

Bed Count 1 King Bed Maximum Occupancy 2 Max

Sunset View, 1 Child eats and stays free

Bed Count 2 Full Beds Maximum Occupancy 3 Max

Sian Kaan Ocean Front.

Bed Count 1 King Bed Maximum Occupancy 2 Max

The Pyramid at Grand Oasis - All Inclusive ratings based on 1 Verified Reviews

Review Summary
3.0 out of 5 3.0 out of 5.0
Room cleanliness 4.0 out of 5.0
Service & staff 3.0 out of 5.0
Room comfort 0.0 out of 5.0
Hotel condition 2.0 out of 5.0

Guest reviews for The Pyramid at Grand Oasis - All Inclusive

Couples (1)
3 out of 5
All of the restaurant staff are fantastic. Waited long time in the VIP checkin area to sort of minor issues. Wouldn’t expect to wait for 30+ minutes to ask a question. We were on the 5th floor. So so so loud. If you wanna go to bed before 11 forget it. Between the casino and the show and the terribly thin walls between rooms you’ll be up for ages. I’m generally a fantastic sleeper but was woken every night from screaming in the casino. Not something you want when you’ve paid $400 a night. The staff, cleaners, bar staff and the groups are beautiful. I think the rooms need some attendance.

Posted by on 8 Nov. 2019

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Comment from Hotel Management

13 Nov. 2019 by Ricardo de la Paz, Hotel Manager.

Dear Guest, Thank you for taking the time to share your experience about your stay at our resort. We are delighted you have received excellent service from our staff we will congratulate them. On the other hand, we appreciate your comments on the areas we can improve; we always take into account the comments of our guests in order to exceed their expectations in the future. We look forward to welcome you again so you can witness the changes we implemented daily. Best regards,

About the The Pyramid at Grand Oasis - All Inclusive

Location Blvd. Kukulcan, Km. 16.5, Cancun, QROO 77500

All-inclusive Details

  • Access to on-site clubs included
  • Taxes included
  • 24-hour room service
  • Buffet and à la carte dining
  • Fitness facilities included
  • Tennis included
  • Water fitness classes/lessons included
  • Volleyball included
  • Laundry/dry cleaning services not included
  • Football included
  • All available beverages included
  • Use of golf equipment not included
  • Spa/beauty facilities and services not included
  • Surcharge for room service
  • Transport to off-site activities not included
  • Golf included
  • Golf - number of holes 9
  • Golf - green fees included
  • Yoga classes/lessons included
  • Pilates classes/lessons included
  • Aerobics classes/lessons included
  • Dancing classes/lessons included
  • On-site entertainment and activities included
  • Bartending classes/lessons included
  • Gratuities included
  • Cooking classes/lessons included
  • All food and beverages included
  • Minibar (all beverages included)
  • Meals and drinks at companion properties included
  • All on-site activities, facilities and equipment included
  • On-site live performances included
  • Theme parties included

Property Features

The Pyramid at Grand Oasis - All Inclusive is an all-inclusive property. Room rates include meals and beverages at onsite restaurants and bars. Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages, and other amenities. Enjoy the complimentary cabanas and sun loungers for a relaxing day at the beach. Enjoy a summer holiday at The Pyramid at Grand Oasis - All Inclusive, where you can work on your swing at the golf course or spend a pampering afternoon at the full-service spa. There are 20 restaurants and 2 coffee shops/cafés, as well as a snack bar/deli. You can enjoy a drink at one of the bars, which include 3 beach bars, 4 swim-up bars, and 20 bars/lounges. A computer station is on site and WiFi is free in public spaces. This all-inclusive property also offers a complimentary children's club, an outdoor pool, and an outdoor tennis court. Self parking and valet parking are free. Smoking is allowed in designated areas at this 4-star Cancun property.

  • 1 building
  • 232 guestrooms or units
  • 6 levels
  • 20 dining venues
  • 3 bars on the beach
  • 4 swim-up bars
  • 20 bars or lounges
  • 2 coffee shops
  • 6458 sq ft of conference space
  • 600 sq m of conference space
  • Casino
  • Nightclub
  • Karaoke
  • Deli
  • Kid's club (free)
  • Childcare (surcharge)
  • Cabanas on the beach (free)
  • Beach lounge chairs
  • Towels for the beach
  • Cabanas by the pool (free)
  • Poolside lounge chairs
  • Conference center
  • Business facilities
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Staff is multilingual
  • Storage area for luggage
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Pool or billiards table
  • Convenience store
  • Terrace
  • Garden
  • Gift shop
  • Beauty salon
  • Newspapers in lobby (free)
  • ATM
  • Onsite shopping
  • Bellhop
  • Elevator
  • Smoking in designated areas

Family Friendly Amenities

  • Family property
  • Outdoor pool
  • Free WiFi
  • Outdoor tennis court
  • Children's club (free)
  • Grocery/convenience store
  • Snack bar/deli
  • Laundry facilities
  • Babysitting or childcare (surcharge)
  • In-room childcare (surcharge)
  • Playground on site

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Parking

Free self parking , Free valet parking

Transport

  • Airport: Cancun, Quintana Roo (CUN-Cancun Intl.) (16.9 km / 10.5 mi)
  • Parking: Free valet parking and self parking

Room Amenities

The Pyramid at Grand Oasis - All Inclusive offers 232 air-conditioned accommodations with iPod docking stations and free minibar items. A pillow menu is available. Flat-screen televisions are featured in guestrooms. Bathrooms include showers, bathrobes, slippers, and hair dryers. This Cancun property provides complimentary wireless Internet access. Business-friendly amenities include safes and phones. Additionally, rooms include complimentary bottled water and coffee/tea makers. A nightly turndown service is provided and housekeeping is offered daily.

  • Stocked minibar (free)
  • IPod dock
  • In-room dining (24 hours)
  • Flat-screen television
  • Coffee maker
  • Pillow options
  • Shower
  • Housekeeping (daily)
  • Nightly turndown service
  • Childcare in room (surcharge)
  • Hair dryer
  • Safe
  • Bathrobes
  • Slippers
  • Telephone
  • Iron and ironing board
  • Climate control (air conditioning)
  • Ensuite bathroom

Food & Drink

Maria Bonita - This fine-dining restaurant specializes in Mexican cuisine and serves dinner only.

Tun-Kul - This fine-dining restaurant specializes in international cuisine and serves breakfast, lunch, and dinner. Open daily.

Vip Lounge Bar - This fine-dining restaurant serves breakfast only. Guests can enjoy drinks at the bar.

Makitaco: Mex-Japanese - This fine-dining restaurant specializes in Japanese cuisine and serves lunch and dinner.

Villa Paola: Tapas & Wine - This fine-dining restaurant specializes in Spanish cuisine and serves dinner only. Guests can enjoy drinks at the bar.

24-hour room service is available.

Spa Services

  • Couples treatment rooms
  • Manicures and pedicures
  • Body wraps
  • Body treatments
  • Body scrubs
  • Facial treatments
  • Aromatherapy treatments
  • Hydrotherapy treatments
  • Hot stone massage
  • Deep tissue massage
  • Swedish massage
  • Sauna in spa
  • Spa tub in spa
  • Steam room in spa
  • Minimum age to access spa is 2
  • Reflexology
  • Sports massage
  • Detoxification wrap
  • Massages

Hotel Policies

Check-in

  • Check-in time starts at 3:00 PM
  • Check-in time ends at midnight
  • Minimum check-in age is 18

Special check-in instructions:

The credit card used to book the reservation must be presented by the cardholder at check-in along with matching photo identification. Any other arrangements must be coordinated with the property prior to arrival. For more details, please contact the office using the information on the reservation confirmation received after booking.

During spring break, this property requires that guests younger than age 25 must be accompanied by a legal guardian or parent.

Check-out

  • Check-out by noon

Payment types

Children and extra beds

  • Children are welcome.
  • Kids stay free! One child stays free when using existing bedding.
  • Rollaway/extra beds are not available.
  • Cribs (infant beds) are not available.

Pets

  • No pets allowed

Policies

Guests must contact this hotel in advance to reserve a crib (infant bed) or rollaway bed. Please contact the office using the information on the reservation confirmation received after booking.

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification are required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges. The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation.

  • One child stays free
  • No rollaway/extra beds available
  • No cots (infant beds) available
  • Debit cards

Fees

Guests will be asked to pay the following charges at the property:

  • Spring Break deposit: USD 30 per stay for guests under 25 years old staying between 01 February - 30 April
  • A tax is imposed by the city: USD 1.30 per accommodation, per night

We've listed all charges provided to us by the property, but they may vary based on length of stay or the room booked.

This property charges a non-refundable deposit of USD 30 per stay to be paid in cash for guests under 25 years old from February 1 - April 30, 2019. For more details, please contact the property using the information on the reservation confirmation received after booking.

Optional extras

Hotel Names

  • Pyramid Grand Oasis All Inclusive Cancun
  • Pyramid Grand Oasis All Inclusive
  • Pyramid Grand Oasis Cancun
  • Pyramid Grand Oasis
  • The Pyramid at Grand Oasis All Inclusive
  • Pyramid Grand Oasis All Inclusive All-inclusive property Cancun
  • Pyramid Grand Oasis All Inclusive All-inclusive property
  • Pyramid Oasis Inclusive inclu
  • The Pyramid at Grand Oasis - All Inclusive Cancun

You should know

  • Reservations are needed for spa treatments. For reservations, contact the property before arrival using the contact information on the booking confirmation.
  • Free WiFi in public areas has a 2-device limit.

Promotions

Grand Oasis Runaway Program
Guests staying in a Pyramid room category can enjoy facilities at ALL Grand Oasis resorts without charge. Guests can experience a collection of resorts and access to over 50 restaurants, 50 bars, activities, and pools.


Full details at check-in. Transportation between properties is not included. Certain restrictions and guidelines apply.

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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.