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The Pyramid Cancun By Oasis - All Inclusive

4.0 star property
Family fun on the beach, with outdoor pool, near Iberostar Cancun Golf Course

Photo gallery for The Pyramid Cancun By Oasis - All Inclusive

Outdoor pool, open 8:00 AM to 8:00 PM, pool loungers
Creator video
1 bedroom, free minibar, in-room safe, blackout curtains
1 bedroom, free minibar, in-room safe, blackout curtains
Exterior

Reviews

7.2 out of 10
Good

Popular amenities

  • Pool
  • Bar
  • All-inclusive
  • Room service
  • Spa
The current price is AU$450
includes taxes & fees
7 July - 8 July

Explore the area

Map
Blvd. Kukulcan, Km. 16.5, Zona Hotelera, Cancun, QROO, 77500
  • Aquaworld
    ‪10 min walk‬
  • Iberostar Cancun Golf Course
    ‪13 min walk‬
  • Delfines Beach
    ‪2 min drive‬
  • Cancun, Quintana Roo (CUN-Cancun Intl.)
    ‪20 min drive‬

Room options

View all photos for Suite Pyramid Master

1 bedroom, free minibar, in-room safe, blackout curtains

Suite Pyramid Master

10.0 out of 10
Exceptional
(2 reviews)

Highlights

Air conditioning
Free minibar items
Flat-screen TV
Blackout curtains
Separate bedroom
Bathrobes
Hairdryer
Free bottled water
  • Sleeps 3
  • 2 Double Beds OR 1 King Bed

Pyramid Standard

Highlights

Air conditioning
Free minibar items
Flat-screen TV
Blackout curtains
Separate bedroom
Bathrobes
Hairdryer
Free bottled water
  • Sleeps 1
  • 1 King Bed OR 2 Double Beds

View all photos for Suite Pyramid Junior

Suite Pyramid Junior

Suite Pyramid Junior

Highlights

Air conditioning
Free minibar items
Flat-screen TV
Blackout curtains
Separate bedroom
Bathrobes
Hairdryer
Free bottled water
  • Sleeps 4
  • 1 King Bed OR 2 Double Beds

View all photos for Pyramid Standard

1 bedroom, free minibar, in-room safe, blackout curtains

Pyramid Standard

7.0 out of 10
Good
(31 reviews)

Highlights

Air conditioning
Free minibar items
Flat-screen TV
Blackout curtains
Separate bedroom
Bathrobes
Hairdryer
Free bottled water
  • Sleeps 4
  • 1 King Bed OR 2 Double Beds

View all photos for Pyramid Ocean Front

1 bedroom, free minibar, in-room safe, blackout curtains

Pyramid Ocean Front

7.2 out of 10
Good
(11 reviews)

Highlights

Air conditioning
Free minibar items
Flat-screen TV
Blackout curtains
Separate bedroom
Bathrobes
Hairdryer
Free bottled water
  • Sea view
  • Sleeps 4
  • 1 King Bed OR 2 Double Beds

View all photos for Sian Kaan Standard

Sian Kaan Standard

Sian Kaan Standard

Highlights

Air conditioning
Free minibar items
Flat-screen TV
Separate bedroom
Blackout curtains
Bathrobes
Hairdryer
Free bottled water
  • Sleeps 2
  • 1 King Bed

View all photos for Sian Kaan Master Suite

1 bedroom, free minibar, in-room safe, blackout curtains

Sian Kaan Master Suite

8.0 out of 10
Very good
(1 review)

Highlights

Air conditioning
Free minibar items
Flat-screen TV
Separate bedroom
Blackout curtains
Bathrobes
Hairdryer
Free bottled water
  • Sleeps 2
  • 1 King Bed

About the area

Cancun

An all-inclusive stay in Cancun awaits you at The Pyramid Cancun By Oasis - All Inclusive. You'll be 0.8 km (0.5 mi) from Iberostar Cancun Golf Course and 2.2 km (1.4 mi) from Delfines Beach. Highlights at this beachfront property include 13 restaurants, 2 beach bars and a full-service spa. .A relaxing visit to Sensoria Spa can include deep-tissue massages, hot stone massages and aromatherapy along with access to the sauna and hot tub. The fine-dining restaurant, Benazuza Adults Only, serves Mexican cuisine and is open for dinner. With 13 lounge bars and a poolside bar to choose from, you can enjoy a drink at the property. Spend the day at the beach where you'll find free cabanas, and enjoy the on-site outdoor swimming pool and free kids' club. Other amenities include a casino, free Wi-Fi in public areas and a gym. There's also the convenience of free self parking. .Attractions within a 10-minute drive of this 4-property class Zona Hotelera property include La Isla Shopping Mall and Hotel Zone Beaches.

What's nearby

  • Aquaworld - 10 min walk - 0.8 km
  • Iberostar Cancun Golf Course - 13 min walk - 1.1 km
  • Delfines Beach - 2 min drive - 2.5 km
  • El Rey Ruins - 3 min drive - 3.2 km
  • La Isla Shopping Mall - 5 min drive - 4.6 km

Getting around

  • Cancun, Quintana Roo (CUN-Cancun Intl.) - 17 min drive

Restaurants

  • ‪Hotel Emporio Cancun - ‬9 min walk
  • ‪Coyote Loco - ‬3 min walk
  • ‪Tun-kul - ‬9 min walk
  • ‪Market Place - ‬1 min walk
  • ‪MakiTaco - ‬1 min walk

About this property

The Pyramid Cancun By Oasis - All Inclusive

Family fun on the beach, with outdoor pool, near Iberostar Cancun Golf Course
The Pyramid Cancun By Oasis - All Inclusive is an all-inclusive property. Room rates include meals and beverages at on-site restaurants and bars. Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages and other amenities.

Spend the day at the beach and work on your tan in the sunloungers (chaise longues) or kick back in the shade with complimentary cabanas and free beach club on site. Pamper yourself with a treatment at the full-service spa and enjoy amenities at The Pyramid Cancun By Oasis - All Inclusive such as a complimentary children's club and an outdoor pool.

There are 13 restaurants and 2 coffee shops/cafes, as well as a nearby snack bar/deli. For a drink, you can stop by one of the on-site bars, including 2 beach bars and 13 bars/lounges. A computer station is on site and WiFi is free in public spaces. This all-inclusive property also offers outdoor tennis courts, a steam room and a fitness centre. Free self parking is available.

Smoking is allowed in designated areas at this 4-star Cancun property.

  • 1 building
  • 320 guestrooms or units
  • 6 levels
  • 13 dining venues
  • 2 bars on the beach
  • 13 bars or lounges
  • 2 coffee shops
  • Conference rooms
  • 6458 sq ft of conference space
  • 600 sq. m of conference space
  • Casino
  • Karaoke
  • Deli
  • Kid's club (free)
  • Childcare (surcharge)
  • Cabanas on the beach (free)
  • Beach lounge chairs
  • Towels for the beach
  • Poolside lounge chairs
  • Conference centre
  • Business facilities
  • Coffee in lobby
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Staff members are multilingual
  • Storage area for luggage
  • Front desk safe
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Games room or arcade
  • Pool or billiards table
  • Corner/local shop
  • Terrace
  • Garden
  • Gift shop
  • Beauty salon
  • ATM
  • On-site shopping
  • Bellhop
  • Lift
  • Smoking in designated areas
  • Bar by the pool
The Pyramid Cancun By Oasis - All Inclusive offers 320 accommodations with iPod docking stations and free minibar items. Flat-screen televisions are featured in guestrooms.

Bathrooms include a shower, bathrobes and hairdryers. Business-friendly amenities include safes and telephones. Additionally, rooms include complimentary bottles of water and coffee/tea makers. An iron/ironing board, change of towels and change of bedsheets can be requested. A nightly turndown service is provided and housekeeping is offered on request.

Sensoria Spa has massage/treatment rooms and couples treatment room(s). Services include deep-tissue massages, hot stone massages, sports massages and Swedish massages. A variety of treatment therapies are provided, including aromatherapy, hydrotherapy and reflexology. The spa is equipped with a sauna, a hot tub and a steam room.

The spa is open daily. Children under 18 years old are not allowed in the spa without adult supervision. Guests under 2 years old are not allowed in the spa.

Languages

English, Spanish

Similar properties

Aerial view

GR Solaris Cancun & Spa - All Inclusive

  • Pool
  • All-inclusive
  • Spa
  • Kids pool
4.0 out of 5, Very good, 4,303 reviews
The price is AU$509
includes taxes & fees
13 July - 14 July
GR Solaris Cancun & Spa - All Inclusive

Property amenities

Internet

  • Available in some public areas: Free WiFi
  • WiFi in public areas is free with a 4-device limit

Parking and transport

  • Free self parking on site

Food and drink

  • 13 bars/lounges
  • 13 restaurants
  • 2 beach bars
  • 2 coffee shops/cafes
  • A poolside bar
  • Coffee and tea in common areas
  • Snack bar/deli

Restaurants on site

  • Benazuza Adults Only
  • Careyes Adults Only
  • Market Place and Bites
  • The White Box Gastrobar
  • TunKul Food Hall

Things to do

  • 4 gaming tables
  • 6 slot machines
  • Arcade/game room
  • Basketball
  • Beach volleyball
  • Billiards/pool table
  • Casino (538 square foot of space)
  • Concerts/live shows
  • Evening entertainment
  • Fitness classes
  • Free beach club
  • Free children's club
  • Full-service spa
  • Gym
  • Karaoke
  • Outdoor pool
  • Outdoor tennis court
  • Pilates classes
  • Playground
  • Shopping
  • Steam room
  • Yoga classes

Family friendly

  • Arcade/game room
  • Children's games
  • Children's toys
  • Free children's club
  • Grocery/convenience store
  • In-room babysitting
  • Laundry facilities
  • Outdoor pool
  • Playground
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • ATM
  • Gift shop/newsstand
  • Grocery/convenience store
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (on request)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance
  • Turndown service
  • Wedding services

Business services

  • Business centre
  • Computer station
  • Conference centre (6,458 square foot of space)
  • Meeting rooms

Outdoors

  • Beach loungers
  • Beach towels
  • Free beach cabanas
  • Garden
  • On the beach
  • On the waterfront
  • Pool loungers
  • Terrace

Full-service spa

  • Aromatherapy
  • Body scrubs
  • Body wraps
  • Couples treatment rooms
  • Deep-tissue massages
  • Detox wraps
  • Facials
  • Hot stone massages
  • Hot tub
  • Hydrotherapy
  • Manicures/pedicures
  • Reflexology
  • Sauna
  • Spa open daily
  • Spa treatment rooms
  • Sports massages
  • Steam room
  • Swedish massages

Accessibility

  • Lift

More

  • 1 building
  • 6 floors
  • Ballroom
  • Banquet hall
  • Designated smoking areas

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes

Bathroom

  • Dressing gowns
  • Hair dryer
  • Shower
  • Towels provided

Entertainment

  • 50-inch flat-screen TV
  • IPod dock

Food and drink

  • Coffee/tea maker
  • Free bottled water
  • Free stocked minibar
  • Limited room service

More

  • Air conditioning (climate-controlled)
  • Iron/ironing board on request
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: midnight
Late check-in subject to availability
Minimum check-in age - 18

Check-out

Check-out before noon
Contactless check-out
Late check-out subject to availability
A late check-out fee will be charged

Special check-in instructions

Front desk staff will greet guests on arrival at the property
The credit card used to book the reservation must be presented by the cardholder at check-in along with matching photo identification, and other arrangements must be coordinated with the property prior to arrival
For any questions, please contact the property using the information on the booking confirmation
During spring break, this property requires that guests younger than age 25 must be accompanied by a legal guardian or parent.

Access methods

Staffed front desk

Pets

  • No pets allowed

Children and extra beds

  • Children are welcome.
  • Kids stay free! One child 12 years old or younger stays free when using existing bedding.
  • Rollaway/extra beds are not available.
  • Cots (infant beds) are not available.

Payment types

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • Spring Break deposit: USD 30 per stay for guests aged under 25 years old staying between 01 February and 30 April
  • A tax is imposed by the city: USD 4.19 per accommodation, per night

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Late check-out is available for a fee (subject to availability)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Minimum Spring Break check-in age is 25 years old.
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards and debit cards; cash is not accepted
Cashless transactions are available
Safety features at this property include a fire extinguisher, a smoke detector, a security system and a first aid kit
This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children; if you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room
This property affirms that it follows the cleaning and disinfection practices of Cleaning and Health Protocols (Oasis Hotels)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children. If you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room. Minimum Spring Break check-in age is 25 years old. The name on the credit card used at check-in to pay for incidentals must be the primary name on the guest room reservation. This property accepts Visa, Mastercard, American Express and debit cards. Cash is not accepted. For guests' safety, the property includes a fire extinguisher, a smoke detector, a security system and a first aid kit in all accommodation. Cashless payment methods are available for all transactions. This property affirms that it follows the cleaning and disinfection practices of Cleaning and Health Protocols (Oasis Hotels) guidelines.

We should mention

  • Pool access available from 8:00 AM to 8:00 PM
  • Reservations are needed for spa treatments. For reservations, contact the property before arrival using the contact information on the booking confirmation.
  • One child aged 12 years old or younger stays free in the same room as the parent or guardian when using existing bedding.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Free WiFi in public areas has a 4-device limit.

Property is also known as

Pyramid Grand Oasis All Inclusive Cancun
Pyramid Grand Oasis All Inclusive
Pyramid Grand Oasis Cancun
Pyramid Grand Oasis
The Pyramid at Grand Oasis All Inclusive
Pyramid Grand Oasis All Inclusive All-inclusive property Cancun
Pyramid Grand Oasis All Inclusive All-inclusive property
Pyramid Oasis Inclusive inclu

Frequently asked questions

What is the cancellation policy at The Pyramid Cancun By Oasis - All Inclusive?

The Pyramid Cancun By Oasis - All Inclusive offers free cancellation on select room rates. Check out the cancellation policy for more info.

How much does it cost to stay at The Pyramid Cancun By Oasis - All Inclusive?

As of 6 July 2025, prices found for a 1-night stay for 2 adults at The Pyramid Cancun By Oasis - All Inclusive on 16 July 2025 start from AU$443.61, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is parking available at The Pyramid Cancun By Oasis - All Inclusive?

Yep, The Pyramid Cancun By Oasis - All Inclusive has a free self car park.

Are there any beaches close to The Pyramid Cancun By Oasis - All Inclusive?

The closest beach to The Pyramid Cancun By Oasis - All Inclusive is Delfines Beach (1.8 km).

Is there a spa on site at The Pyramid Cancun By Oasis - All Inclusive?

Yep, Sensoria Spa is available for guests. It has a hot tub, a steam room and a sauna. You'll enjoy heaps of services like detox wraps, body wraps and body scrubs, as well as sports massages.

Does The Pyramid Cancun By Oasis - All Inclusive have a pool?

The Pyramid Cancun By Oasis - All Inclusive has an outdoor pool. Grab your bathers and lounge poolside while enjoying on a lounger and with a coldie from the bar. The pool is open 8:00 AM to 8:00 PM.

What luxury perks are available at The Pyramid Cancun By Oasis - All Inclusive?

The Pyramid Cancun By Oasis - All Inclusive features 2 beach bars, a full-service spa and an outdoor pool.

Is The Pyramid Cancun By Oasis - All Inclusive family-friendly?

You bet! With amenities such as a free children's club and babysitting services, as well as childcare services in the guestrooms, it's no surprise that The Pyramid Cancun By Oasis - All Inclusive is a hit with families.

Is there a free airport shuttle available at The Pyramid Cancun By Oasis - All Inclusive?

No, The Pyramid Cancun By Oasis - All Inclusive does not offer an airport shuttle service.

Is there a bar or restaurant at The Pyramid Cancun By Oasis - All Inclusive?

Relax with a coldie at the 2 beach bars or 13 lounge bars, and grab a meal at the onsite restaurant that serves Mexican cuisine.

What time are check-in & check-out at The Pyramid Cancun By Oasis - All Inclusive?

Check-in begins at 3:00 PM. Check-out time is noon.

Are pets allowed at The Pyramid Cancun By Oasis - All Inclusive?

No, pets are not allowed.

Is there a golf course on site at The Pyramid Cancun By Oasis - All Inclusive?

There isn't one on site, but Iberostar Cancun Golf Course is a short 10-minute walk away.

The Pyramid Cancun By Oasis - All Inclusive Reviews

Reviews

7.2

Good

Rating 10 - Excellent. 497 out of 1347 reviews
Rating 8 - Good. 288 out of 1347 reviews
Rating 6 - Okay. 218 out of 1347 reviews
Rating 4 - Poor. 145 out of 1347 reviews
Rating 2 - Terrible. 199 out of 1347 reviews

7.6/10

Cleanliness

7.2/10

Staff & service

7.4/10

Amenities

7.2/10

Property conditions & facilities

7.8/10

Eco-friendliness

Reviews

6/10 Okay

Leonel

Disliked: Staff & service
Property is really nice but staff is rude
Stayed 5 nights in Mar 2025

8/10 Good

Nathanael

Liked: Cleanliness
Disliked: Property conditions & facilities
Decent buffet for sian kahn visitors. Facilities were in need of refurbishment. Would have been better if there were more in-resort night life - the surrounding area is crime infested, so having to go else where for night life was not possible for those who are offput by illicit activities.
Stayed 5 nights in Mar 2025

10/10 Excellent

Daniel

Stayed 7 nights in Mar 2025

10/10 Excellent

Eric

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful property
Stayed 6 nights in Mar 2025

8/10 Good

Christian Guadalupe

Stayed 4 nights in Mar 2025

6/10 Okay

Gloria, Eastvale

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Stayed 5 nights in Mar 2025

2/10 Terrible

Patrick

Disliked: Staff & service, amenities, property conditions & facilities
The food was not very good! The bathroom around the resort needed a lot of attention, and the earliest you could get an alcoholic drink was 10am. All the bars were short handed the whole time I was there, you were lucky to have two bartenders at a bar at one time so the line was long waiting to get a drink! The alcohol was cheap as hell! For an all inclusive resort I was expecting it to be a lot better than it was, for sure… there were many guests that we talked with that said the same thing about the food, drinks, and service!
Stayed 7 nights in Mar 2025

10/10 Excellent

Israel, Fontana

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Helpful staff as well
Stayed 6 nights in Mar 2025

2/10 Terrible

Claudia Edith Moreno

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Terrible service
Stayed 4 nights in Mar 2025

10/10 Excellent

Shahidah

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Oasis Cleanliness is a 4/5 Staff is a 5/5 Areas around the property is a 5/5 My honest review upon arrival everyone was gracious. We were extended the black wrist band which was nice I will be back solely on the account of the Black All inclusive access to the Market food hall which was my favorite because of the luxury food items over the other food halls. My own gripe was that I had a two bedroom suite I could only use one bathroom as the main hallway bathroom had yellow water that came out of it everyday. The ocean view suite is nice. The couches could use cleaning however I didn’t spend much time in the hotel but outdoors and the property was well kept there was enough to do and they had a kid zone overall I give the Pyramid oasis a 9/10. God willing, we will be back!
Stayed 4 nights in Apr 2025

10/10 Excellent

Lindsey

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Mar 2025

8/10 Good

Stacy

Travelled with partner
Liked: Cleanliness, staff & service, amenities
Our room had broken bathroom fixures, expresso machine not working, ceiling dripping water onto the floor constantly, sliding doors to balcony, both doors dont close fullu
Stayed 4 nights in Apr 2025

6/10 Okay

Tricia

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is our 4th time at the Oasis. We return for the amazing restaurant staff and the beautiful pool. This time we were not disappointed. Gabriel at Il Forno, Efrain at Dos Lunas, and Wilbert at Careyes are amazing waiters... the best at the resort! Carlos and Francisco at the Marketplace buffet were also awesome! But the bartenders at the far end of pool by Il Forno were not friendly at all, refused to give my 12 year old a virgin daquiri, and never had a working blender for mixed drinks. Rafael at check in was very rude to us about a mistake on our expedia reservation about the age of our 14 year old. We had to pay an extra 861.00 US dollars for 6 nights because our child was 14. He told us to either pay it or go somewhere else, with 0 empathy about the mistake! How do they think a 14 year old should pay over 100 extra a day when they dont even drink alcohol? If we ever go back to the Oasis it will only be because of the amazing waitstaff and the workers, (and the amazing smell of the lobby in the pyramid).
Stayed 6 nights in Mar 2025

8/10 Good

Biljana

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities
We just stayed at Grand Oasis (pyramid bracelet) resort. I was SO skeptical about staying here with my family because of the reviews. But we had a great time! The black bracket gives you much more and it was all wonderful! The restaurants were delicious, the kids club was good and the pools were GREAT!! The only downfall were the rooms, they were a little small but other than that, it was awesome!
Stayed 7 nights in Mar 2025

8/10 Good

Uriel Maximiliano Guzman

Stayed 6 nights in Mar 2025

8/10 Good

Fausto

Travelled with family, Travelled with partner
Liked: Cleanliness, property conditions & facilities
Older but well maintained property. Service lacked but a few people stood out. Friendly staff but not too much of it.
Stayed 9 nights in Mar 2025

10/10 Excellent

Jonida

Liked: Cleanliness, staff & service
Stayed 7 nights in Mar 2025

6/10 Okay

Soney, Victoria

Travelled with family
Liked: Cleanliness, amenities
Disliked: Property conditions & facilities
Overall, we enjoyed our trip, but there are some areas at the resort that require serious attention—particularly the cleanliness of the rooms and bathrooms. Our experience started at the reception, where unfortunately there was no sense of a warm welcome. The staff member who checked us in was quite rude, which set a disappointing tone at the beginning of our stay. The rooms were decent in size, but we were shocked to find ants crawling all over the beds and floor. The bathroom lacked an exhaust fan, and several light bulbs in the room were burnt out. We were there to celebrate my husband's birthday, and I had requested a special delivery to the room to mark the occasion. Despite making this request twice, nothing was ever delivered.
Stayed 3 nights in Mar 2025

6/10 Okay

Alex

Stayed 5 nights in Mar 2025

10/10 Excellent

Arelys

Stayed 5 nights in Mar 2025

10/10 Excellent

Tamera

Stayed 6 nights in Mar 2025

4/10 Poor

ANKITKUMAR

Travelled with family, Travelled with family and small children, Travelled with partner, Travelled with group
Disliked: Staff & service, property conditions & facilities
Food was okay. Staff wasn’t cooperative. Rooms were not ready until 4 pm so we have to wait to check in. Property condition was not good.
Stayed 3 nights in Mar 2025

8/10 Good

Balakrishnan

Travelled with family
Liked: Cleanliness
Great beach view
Stayed 4 nights in Mar 2025

4/10 Poor

shirley, Los Angeles

Travelled with family
Disliked: Amenities, property conditions & facilities
Not the place to be during spring break
Stayed 3 nights in Mar 2025

6/10 Okay

Yana

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful visuals, select few staff members were wonderful and some just didnt care or acted annoyed. Management is radiculous didnt even offer any upgrades and we love to upgarde at any vacation, we found out we could have upgarded by scanning a QR code on their TV on day 3 out of 5. Check in process was horrible, be prepared to not get a room not a second earlier of your check in time, even with a room upgrade and VIP wrist band. Beautiful hotel alot of potential but service needs work. HORRIBLE DRINKS. Bottom shelf everything and no blender to make a frozen margarita. Sad. Buy a bottle if you want to taste good tequila. Beach bar food was better then reserved restaurants. Food needs work...and seasoning.
Stayed 4 nights in Mar 2025