4/10 Poor
Bernice
Travelled with family
16 Feb 2026
Disliked: Cleanliness, property conditions & facilities
When we arrived at the hospitality appeared over the top, however, then we were directed to a marketing person. That was almost insistent on getting me to class to talk about a membership with a hotel. They were persistent. I ended attending. I expended two hours of my vacation time to hear this promotion where they wanted to sell a membership for five and 10 years at 9000 and $14,000 definitely not worth it. Empty bottles and glasses were found on the beach. It was difficult to get towel service. Their bathroom where they meet their prime members didn’t have toilet paper at one point in time at fecal matter on the floor. Their highlighted restaurants had low quality food. The steak definitely not worth it. Empty bottles and glasses were found on the beach. It was difficult to get towel service. Their bathroom where they meet their prime members didn’t have toilet paper at one point in time at fecal matter on the floor. They’re highlighted restaurants had low quality food. The steakhouse called Hunter had a sirloin that was tough to cut that I couldn’t even eat it. And it lacked flavor. There is steamed seafood restaurant was on the rooftop and it looked like a club. The presence in the vibe was very poor and the quality of food was not good. They want to be a high-end hotel and offer VIP services but have a lot of work to do. I decided I won’t even go back. There are plenty of other hotels in Mexico that have lovely people, great restaurants, and are clean.
Bernice
Stayed 4 nights in Feb 2026
