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Royalton CHIC Cancun, An Autograph Collection All-Inclusive Resort - Adults Only

4.5 star property

Photo gallery for Royalton CHIC Cancun, An Autograph Collection All-Inclusive Resort - Adults Only

2 outdoor pools, pool cabanas (surcharge), pool umbrellas
Property video
Premium bedding, free minibar items, in-room safe, desk
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Premium bedding, free minibar items, in-room safe, desk

Reviews

8.4 out of 10
Very good

Popular amenities

  • Parking included
  • Free Wi-Fi
The current price is AU$464
includes taxes & fees
27 Apr - 28 Apr

Explore the area

View map
Km 9.7 Blvd. Kukulcan, Zona Hotel, Cancun, QROO, 77500
  • Place, Chac Mool Beach
    ‪8 min walk‬
  • Place, Forum Beach
    ‪13 min walk‬
  • Place, Cancun Convention Center
    ‪17 min walk‬
  • Airport, Cancun, Quintana Roo (CUN-Cancun Intl.)
    ‪33 min drive‬

Room options

View all photos for Luxury Presidential Two Bedroom Suite Sunset View Diamond club

Premium bedding, free minibar items, in-room safe, desk

Luxury Presidential Two Bedroom Suite Sunset View Diamond club

  • Lagoon view
  • 170 sq m
  • Sleeps 7
  • 1 King Bed, 2 Queen Beds and 1 Double Sofa Bed

View all photos for Luxury Chairmans Two bedroom Suite Ocean Front Diamond Club

Premium bedding, free minibar items, in-room safe, desk

Luxury Chairmans Two bedroom Suite Ocean Front Diamond Club

9.6 out of 10
Exceptional
(4 reviews)
  • Ocean view
  • 303 sq m
  • Sleeps 7
  • 1 King Bed, 2 Queen Beds and 1 Double Sofa Bed

View all photos for Luxury Presidential One Bedroom Suite Sunset View Diamond club

Premium bedding, free minibar items, in-room safe, desk

Luxury Presidential One Bedroom Suite Sunset View Diamond club

10.0 out of 10
Exceptional
(1 review)
  • Lagoon view
  • 114 sq m
  • Sleeps 3
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Luxury suite sunset view

Premium bedding, free minibar items, in-room safe, desk

Luxury suite sunset view

9.0 out of 10
Wonderful
(9 reviews)
  • Lagoon view
  • 67 sq m
  • Sleeps 3
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Luxury Chairmans Three bedroom Suite Ocean Front Diamond Club

Premium bedding, free minibar items, in-room safe, desk

Luxury Chairmans Three bedroom Suite Ocean Front Diamond Club

  • Ocean view
  • 359 sq m
  • 3 bedrooms
  • Sleeps 11
  • 1 King Bed, 4 Queen Beds and 1 Double Sofa Bed

View all photos for Luxury junior suite sunset view Diamond Club

Premium bedding, free minibar items, in-room safe, desk

Luxury junior suite sunset view Diamond Club

9.0 out of 10
Wonderful
(41 reviews)
  • Lagoon view
  • 56 sq m
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed OR 2 Queen Beds and 1 Double Sofa Bed

View all photos for Luxury Junior Suite Ocean Front

Premium bedding, free minibar items, in-room safe, desk

Luxury Junior Suite Ocean Front

8.6 out of 10
Excellent
(119 reviews)
  • Ocean view
  • 56 sq m
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed OR 2 Queen Beds and 1 Double Sofa Bed

View all photos for Luxury Junior Suite Ocean Front Diamond Club

Premium bedding, free minibar items, in-room safe, desk

Luxury Junior Suite Ocean Front Diamond Club

8.6 out of 10
Excellent
(29 reviews)
  • Ocean view
  • 56 sq m
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed OR 2 Queen Beds and 1 Double Sofa Bed

View all photos for Luxury Chairmans Four bedroom Suite Ocean Front Diamond Club

Premium bedding, free minibar items, in-room safe, desk

Luxury Chairmans Four bedroom Suite Ocean Front Diamond Club

  • Ocean view
  • 415 sq m
  • Sleeps 13
  • 2 King Beds, 4 Queen Beds and 1 Double Sofa Bed

View all photos for Luxury junior suite sunset view

Premium bedding, free minibar items, in-room safe, desk

Luxury junior suite sunset view

8.8 out of 10
Excellent
(129 reviews)
  • Lagoon view
  • 56 sq m
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed OR 2 Queen Beds and 1 Double Sofa Bed

View all photos for Luxury Suite Ocean Front

Premium bedding, free minibar items, in-room safe, desk

Luxury Suite Ocean Front

9.0 out of 10
Wonderful
(8 reviews)
  • Ocean view
  • 67 sq m
  • Sleeps 3
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Luxury Presidential Ocean Front Two Bedroom Suite Diamond club

Premium bedding, free minibar items, in-room safe, desk

Luxury Presidential Ocean Front Two Bedroom Suite Diamond club

  • Ocean view
  • 170 sq m
  • Sleeps 7
  • 1 King Bed, 2 Queen Beds and 1 Double Sofa Bed

View all photos for Luxury Presidential Ocean Front One Bedroom Suite Diamond Club

Premium bedding, free minibar items, in-room safe, desk

Luxury Presidential Ocean Front One Bedroom Suite Diamond Club

  • Ocean view
  • 114 sq m
  • Sleeps 3
  • 1 King Bed and 1 Double Sofa Bed

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About the area

Cancun

A luxury stay in Cancun awaits you at Royalton CHIC Cancun, An Autograph Collection All-Inclusive Resort - Adults Only. Within a 5-minute stroll you'll find West Coast of Isla Mujeres, Punta Cancun, and Punta Nizuc National Park and Forum Beach within a 15-minute walk. Highlights at this all-inclusive property include 6 restaurants, 2 outdoor swimming pools and a full-service spa. .A day of pampering can include massages, facials and mani/pedis. With 2 lounge bars and a poolside bar to choose from, you can enjoy a drink at the property. Spend the day at the beach and enjoy the on-site gym, sauna and pool cabanas. Business travelers can take advantage of meeting rooms and a business centre. Additionally, you'll find free Wi-Fi in public areas, a coffee shop/cafe and laundry facilities. Free buffet breakfast is available daily between 7:00 AM and 10:30 AM. There's also the convenience of free self parking. .Attractions within a 20-minute walk of this 4.5-property class Zona Hotelera property include Cancun Convention Center and Gaviota Azul Beach.

What's nearby

  • Nichupté Lagoon - 2 min walk - 0.2 km
  • Chac Mool Beach - 8 min walk - 0.7 km
  • Forum Beach - 13 min walk - 1.1 km
  • Cancun Convention Center - 17 min walk - 1.5 km
  • Gaviota Azul Beach - 3 min drive - 1.8 km

Getting around

  • Cancun, Quintana Roo (CUN-Cancun Intl.) - 26 min drive

Restaurants

  • ‪Snack Grand Park - ‬8 min walk
  • ‪The Surfin Burrito - ‬6 min walk
  • ‪Flor De Sal - ‬8 min walk
  • ‪Coco Bongo Beach Party - ‬12 min walk
  • ‪Häagen-Dazs - ‬11 min walk

About this property

Royalton CHIC Cancun, An Autograph Collection All-Inclusive Resort - Adults Only

Royalton CHIC Cancun, An Autograph Collection All-Inclusive Resort - Adults Only is an all-inclusive property. Room rates include meals and beverages at on-site restaurants and bars. Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages and other amenities.

Royalton CHIC Cancun, An Autograph Collection All-Inclusive Resort - Adults Only offers its guests a full-service spa, 2 outdoor swimming pools, a health club, and a sauna. There are 6 restaurants on site, along with a coffee shop/cafΘ. You can enjoy a drink at one of the bars, which include 2 bars/lounges and a poolside bar. Free breakfast is served daily. WiFi is free in public spaces.

A business centre and meeting rooms are available. A rooftop terrace, multilingual staff, and tour/ticket assistance are also featured at the luxury Royalton CHIC Cancun, An Autograph Collection All-Inclusive Resort - Adults Only. Free self parking is available.

Smoking is allowed in designated areas at this 4.5-star Cancun property.

  • 180 guestrooms or units
  • 6 dining venues
  • 2 bars or lounges
  • Conference rooms
  • Buffet breakfast (free)
  • Terrace on the roof
  • Cabanas by the pool (surcharge)
  • Poolside lounge chairs
  • Umbrellas for the pool
  • Business facilities
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Staff members are multilingual
  • Storage area for luggage
  • Front desk safe
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Garden
  • Beauty salon
  • ATM
  • On-site shopping
  • Lift
  • Smoking in designated areas
  • Coffee shop
  • Bar by the pool
  • Swim-up bar
Royalton CHIC Cancun, An Autograph Collection All-Inclusive Resort - Adults Only offers 180 accommodations with minibars (stocked with some free items) and a safe. Rooms open to furnished balconies. This accommodation offers separate sitting areas. Beds feature premium bedding. A pillow menu is available. Flat-screen televisions come with premium cable channels. Bathrooms include a shower with a rainfall showerhead, bathrobes, slippers and complimentary toiletries.

This Cancun property provides complimentary wireless Internet access. Business-friendly amenities include desks and telephones. Additionally, rooms include complimentary bottles of water and coffee/tea makers. A nightly turndown service is provided and housekeeping is offered on a daily basis.

The on-site spa has 18 treatment rooms, including rooms for couples. Services include facials, body treatments and manicures and pedicures. The spa is equipped with a sauna. The spa is open daily.

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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Free self parking on site
  • Limited on-site self parking

Food and drink

  • Free buffet breakfast available daily 7:00 AM to 10:30 AM
  • 2 bars/lounges
  • 6 restaurants
  • A coffee shop/cafe
  • A poolside bar
  • A swim-up bar
  • Couples/private dining

Restaurants on site

  • Agave - Mexican Cuisine
  • C/X Culinary Experience
  • Gourmet Marché
  • Hunter Steakhouse
  • Jade - Asian Cuisine

Things to do

  • 2 outdoor pools
  • Full-service spa
  • Health club
  • Sauna
  • Shopping

Conveniences

  • 24-hour front desk
  • ATM
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Proposal/romance packages
  • Tour and ticket assistance
  • Turndown service
  • Wedding services

Business services

  • Business centre
  • Meeting rooms

Outdoors

  • Garden
  • On the beach
  • Pool cabanas (surcharge)
  • Pool loungers
  • Pool umbrellas
  • Rooftop terrace

Full-service spa

  • 18 treatment rooms
  • Couples treatment rooms
  • Facials
  • Manicures/pedicures
  • Massage
  • Sauna
  • Spa open daily

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Lift (91 centimetre wide door)
  • Wheelchair accessible (may have limitations)

More

  • Banquet hall
  • Designated smoking areas

Room amenities

Bedroom

  • Pillow menu
  • Premium bedding

Bathroom

  • Dressing gowns
  • Free toiletries
  • Hair dryer
  • Rainfall showerhead
  • Shower
  • Slippers
  • Towels provided

Entertainment

  • Flat-screen TV with premium cable channels
  • IPod dock
  • MP3 dock

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Free bottled water
  • Free minibar (limited items)

More

  • Air conditioning (climate-controlled)
  • Ceiling fan
  • Desk
  • Laptop workspace
  • Phone
  • Safe
  • Separate sitting area

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: midnight
Contactless check-in and check-out are available
Late check-in subject to availability
Minimum check-in age - 18

Check-out

Check-out before noon
Contactless check-out
Late check-out subject to availability
A late check-out fee will be charged

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • Pets and service animals are not allowed at Royalton CHIC Cancun, An Autograph Collection All-Inclusive Resort - Adults Only

Children and extra beds

  • Children younger than 18 are not allowed at this adults-only property. All guests 18 and older are welcome.
  • Rollaway/extra beds are not available.
  • Cots (infant beds) are not available.

Payment types

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • Sanitation services: USD 4.06 per night

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Late check-out is available for a fee (subject to availability)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and cash
This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children; if you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children. If you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room. This property accepts Visa, Mastercard, American Express and cash.

Property Registration Number 005-007-006215/2025

We should mention

  • Reservations are needed for massage services and spa treatments. For reservations, contact the property before arrival using the contact information on the booking confirmation.
  • This is an adults-only property and guests under 18 years old aren't allowed.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Certain facilities might have restricted access. For details, you can contact the property at the number on the booking confirmation.
  • Pets and service animals are not allowed on site.

Property is also known as

Royalton Cancun Resort All Inclusive
Royalton Cancun All Inclusive
Royalton Suites Cancun Resort All Inclusive
Royalton Suites Resort All Inclusive
Royalton Suites All Inclusive
Royalton Suites Cancun Resort & Spa - All Inclusive Cancun
Royalton Suites Cancun Resort Spa All Inclusive
Royalton Suites Cancun All Inclusive
Royalton Cancun Resort Spa All Inclusive
Royalton Suites All Inclusive
Royalton Chic Suites Cancun
Royalton CHIC Suites Cancun Resort Spa
Royalton Suites Cancun Resort Spa All Inclusive
Royalton CHIC Suites Cancun Resort Spa Adults Only All Inclusive

Frequently asked questions

What is the cancellation policy at Royalton CHIC Cancun, An Autograph Collection All-Inclusive Resort - Adults Only?

Royalton CHIC Cancun, An Autograph Collection All-Inclusive Resort - Adults Only offers free cancellation on select room rates. Check out the cancellation policy for more info.

How much does it cost to stay at Royalton CHIC Cancun, An Autograph Collection All-Inclusive Resort - Adults Only?

As of 31 Mar 2026, prices found for a 1-night stay for 2 adults at Royalton CHIC Cancun, An Autograph Collection All-Inclusive Resort - Adults Only on 27 Apr 2026 start from AU$464, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is parking available at Royalton CHIC Cancun, An Autograph Collection All-Inclusive Resort - Adults Only?

Yep, Royalton CHIC Cancun, An Autograph Collection All-Inclusive Resort - Adults Only has a free self car park.

Are there any beaches close to Royalton CHIC Cancun, An Autograph Collection All-Inclusive Resort - Adults Only?

Yep, Royalton CHIC Cancun, An Autograph Collection All-Inclusive Resort - Adults Only is a short 12-minute walk from Forum Beach.

Is there a spa on site at Royalton CHIC Cancun, An Autograph Collection All-Inclusive Resort - Adults Only?

Yep, there is an onsite spa at Royalton CHIC Cancun, An Autograph Collection All-Inclusive Resort - Adults Only. You'll enjoy heaps of services like facials and body treatments.

Does Royalton CHIC Cancun, An Autograph Collection All-Inclusive Resort - Adults Only have a pool?

Yep, and guests love it! Royalton CHIC Cancun, An Autograph Collection All-Inclusive Resort - Adults Only has 2 outdoor swimming pools. Grab your bathers and lounge poolside while enjoying in a cabana and under the shade of an umbrella.

What luxury perks are available at Royalton CHIC Cancun, An Autograph Collection All-Inclusive Resort - Adults Only?

Royalton CHIC Cancun, An Autograph Collection All-Inclusive Resort - Adults Only features 2 outdoor pools, a full-service spa and a health club. All guestrooms come with premium bedding and 24-hour room service.

What makes Royalton CHIC Cancun, An Autograph Collection All-Inclusive Resort - Adults Only a romantic place to stay?

Couples spa treatments and couples dining, as well as rainfall showerheads and premium bedding in the guestrooms, help set the scene for a romantic weekend at Royalton CHIC Cancun, An Autograph Collection All-Inclusive Resort - Adults Only.

Is Royalton CHIC Cancun, An Autograph Collection All-Inclusive Resort - Adults Only family-friendly?

No, Royalton CHIC Cancun, An Autograph Collection All-Inclusive Resort - Adults Only is an adults-only property.

Does Royalton CHIC Cancun, An Autograph Collection All-Inclusive Resort - Adults Only serve breakfast?

Yep, free buffet brekkie is offered daily between 7:00 AM and 10:30 AM.

Is there a free airport shuttle available at Royalton CHIC Cancun, An Autograph Collection All-Inclusive Resort - Adults Only?

No, Royalton CHIC Cancun, An Autograph Collection All-Inclusive Resort - Adults Only does not offer an airport shuttle service.

Is there a bar or restaurant at Royalton CHIC Cancun, An Autograph Collection All-Inclusive Resort - Adults Only?

Yep, they've got a poolside bar and 6 restaurants. Pre dinner cocktails anyone?

What time are check-in & check-out at Royalton CHIC Cancun, An Autograph Collection All-Inclusive Resort - Adults Only?

Check-in begins at 3:00 PM. Check-out time is noon.

Are pets allowed at Royalton CHIC Cancun, An Autograph Collection All-Inclusive Resort - Adults Only?

No, pets and service animals are not allowed.

Royalton CHIC Cancun, An Autograph Collection All-Inclusive Resort - Adults Only Reviews

Reviews

8.4

Very good

Rating 10 - Excellent. 1351 out of 2482 reviews
Rating 8 - Good. 529 out of 2482 reviews
Rating 6 - Okay. 316 out of 2482 reviews
Rating 4 - Poor. 131 out of 2482 reviews
Rating 2 - Terrible. 155 out of 2482 reviews

9.0/10

Cleanliness

8.8/10

Staff & service

8.6/10

Amenities

8.6/10

Property conditions & facilities

Reviews

8/10 Good

Kameron

Stayed 3 nights in Dec 2025

2/10 Terrible

Dhroov

Stayed 2 nights in Dec 2025

8/10 Good

Wilson Badillo

Stayed 5 nights in Dec 2025

10/10 Excellent

Charles

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Everything was 10/10, 100% recommend!
Stayed 5 nights in Dec 2025

10/10 Excellent

AntwaNisha

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
We had an amazing stay at this hotel in Mexico. From the moment we arrived, the service was outstanding and made us feel truly welcome. The staff was always kind, attentive, and ready to help with anything we needed. A special mention goes to our butler Esteban, who provided exceptional service throughout our stay. He were professional, friendly, and always went the extra mile to make sure everything was perfect—from reservations to small personal details that made our experience even more special. The overall atmosphere of the hotel was relaxing and luxurious, and the level of service really stood out. We truly felt taken care of and would highly recommend this hotel to anyone looking for a memorable and stress-free stay in Cancun
Stayed 3 nights in Dec 2025

10/10 Excellent

Sumit

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Very Well maintained property
Stayed 5 nights in Dec 2025

10/10 Excellent

Briana Kerisa

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This was a beautiful property with great staff, and a wide variety of food options. We added the spa hydrotherapy and massage and it was absolutely worth the money.
Stayed 4 nights in Dec 2025

10/10 Excellent

Gwendolyn

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The buffet selection was not as diverse and each day was the same thing. Food was subpar . Stayed there for a week. Other than the long wait times for the elevator, everything else was fantastic.
Stayed 5 nights in Dec 2025

4/10 Poor

Babak, Beverly Hills

Stayed 5 nights in Dec 2025

6/10 Okay

Monica

Stayed 3 nights in Dec 2025

10/10 Excellent

Ramona Elena, Boise

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
We spent 7 days here and everything was great. I was surprised there were not many Christmas decorations at the resort. Overall a great resort!
Stayed 6 nights in Dec 2025

8/10 Good

Ruhani

Stayed 2 nights in Dec 2025

10/10 Excellent

Zack

Stayed 7 nights in Dec 2025

8/10 Good

Stacy

Stayed 4 nights in Dec 2025

8/10 Good

penpa

Room r good
Stayed 6 nights in Dec 2025

8/10 Good

Thaddeus

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Pros. Service location pool beach staff. Cons. Buffet. Room service. Party scene. I stayed at the royalton chic from December 14-20 This was my first ever all inclusive experience so keep that in mind when reading my review. If you want to be pampered and taken care of and enjoy the beach and a great day time party scene at the pool this is the place. The staff was so warm and helpful. Samara and Esteban were my diamond club butlers and were both incredible. They keep you updated and informed about all events and really go above and beyond to make sure you’re having a great stay. Disappointments. The elevator situation can be rough. First day I waited 25 minutes for an elevator. The next few days were smooth but it takes a few minutes when ordering an elevator. The room service options were somewhat limited and I was disappointed with the quality of the food. However, the quality of the food at the on site restaurants were good overall. Bottom line. Staff here is incredible, everyone speaks English and will gladly indulge in your broken Spanish if you so choose. The spa is Devine, the beach is perfection. Both pools are a blast. I was a bit disappointed with the on site activities, tequila tasting and some other events got canceled last minute. And the room service options could improve. Overall I give the property a 7.5/10… diamond club is a must. And the staff is spectacular. Don’t use the tap water. Viva Mexico 🇲🇽
Stayed 6 nights in Dec 2025

10/10 Excellent

Kocsha

Liked: Cleanliness, amenities, property conditions & facilities
Everything was great
Stayed 3 nights in Dec 2025

10/10 Excellent

Ziyad

Anazing
Stayed 8 nights in Dec 2025

8/10 Good

Alesha

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was very friendly. Nice area. Nice pool and beach. Only drawbacks were the waits for the elevators. Overall great resort.
Stayed 3 nights in Dec 2025

10/10 Excellent

Treron

Stayed 4 nights in Dec 2025

6/10 Okay

Ny'Asia

Travelled with partner
Liked: Cleanliness, staff & service, amenities
Diamond club should have more perks. All the main restaurants shouldn’t need reservations . Staff was amazing , efficient and friendly. Drinks were fairly good based off the bartender you had . Room service options could have been better. Housekeeping was very efficient! Overall it’s not a bad resort but my expectations were high based off a family friend experience with diamond club.
Stayed 5 nights in Dec 2025

6/10 Okay

Andre

Stayed 3 nights in Dec 2025

4/10 Poor

Melvin

Stayed 2 nights in Dec 2025

6/10 Okay

Wallace

Travelled with partner
Liked: Cleanliness, property conditions & facilities
Room was nice. Property is beautiful. Food was very mediocre. And at least half of the food service staff was either rude or annoyed that you asked them for anything. We travel to all inclusive resorts every year in Cancun and this is the first place we have experienced this at any resort. They do a relatively good job of trying to provide a party vibe but it comes with a cost. Mediocre food and poor customer service. Our Butler, Diego was excellent however.
Stayed 8 nights in Dec 2025

4/10 Poor

Aashish

Stayed 5 nights in Nov 2025