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Cancun Bay All Inclusive Hotel

3.5 star property

Photo gallery for Cancun Bay All Inclusive Hotel

Exterior
4 restaurants, breakfast, lunch, dinner served; international cuisine
2 outdoor pools, open 8:00 AM to 6:00 PM, pool umbrellas, pool loungers
4 restaurants, breakfast, lunch, dinner served; international cuisine
Master Suite 3 Bedrooms

Reviews

7.8 out of 10
Good

Popular amenities

  • Spa pool
  • Parking included
  • Free Wi-Fi
  • Restaurant

Explore the area

View map
Boulevard Kukulkan KM 3.5, Zona Hotelera, Cancun, QROO, 77500
  • Place, Playa Tortugas
    ‪3 min walk‬
  • Place, Las Perlas Beach
    ‪9 min walk‬
  • Place, Langosta Beach
    ‪2 min drive‬
  • Airport, Cancun, Quintana Roo (CUN-Cancun Intl.)
    ‪32 min drive‬

Room options

View all photos for Standard Room

Standard Room

Standard Room

7.6 out of 10
Good
(75 reviews)
  • 31 sq m
  • Sleeps 4
  • 1 Double Bed

View all photos for Junior Suite, 2 Bedrooms

Junior Suite, 2 Bedrooms

Junior Suite, 2 Bedrooms

7.6 out of 10
Good
(28 reviews)
  • 56 sq m
  • 2 bedrooms
  • Sleeps 5
  • 2 Double Beds and 1 King Bed

View all photos for Master Suite 3 Bedrooms

Master Suite 3 Bedrooms

Master Suite 3 Bedrooms

7.0 out of 10
Good
(13 reviews)
  • 96 sq m
  • 3 bedrooms
  • Sleeps 8
  • 2 Double Beds and 2 King Beds

View all photos for Superior Room, Ocean View

Superior Room, Ocean View

Superior Room, Ocean View

8.0 out of 10
Very good
(32 reviews)
  • Ocean view
  • 31 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 Double Bed

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About the area

Cancun

A family-friendly stay in Cancun awaits you at Cancun Bay All Inclusive Hotel. You'll be 1.7 km (1 mi) from Langosta Beach and 3.1 km (1.9 mi) from Tortuga Beach. Highlights at this beachfront hotel include 4 restaurants, 2 outdoor swimming pools and 2 bars/lounges. .A pampering day can include deep-tissue massages and hot stone massages along with facials, body treatments and aromatherapy. The restaurant, El Faisan, serves international cuisine and is open for breakfast, lunch and dinner. The hotel's own poolside bar is a nice place to enjoy a drink. Spend the day at the beach where you'll find sunloungers, and enjoy the on-site gym and Hot tub. Other amenities include free Wi-Fi in public areas, a free manager's reception and a conference centre. There's also free self parking, along with the convenience of an area shuttle. .Sights within a 10-minute drive of this 3.5-property class Zona Hotelera hotel include Plaza Las Americas and Ultramar Ferry Puerto Juárez.

What's nearby

  • Nichupté Lagoon - 1 min walk - 0.1 km
  • Playa Tortugas - 3 min walk - 0.3 km
  • Las Perlas Beach - 9 min walk - 0.8 km
  • Langosta Beach - 2 min drive - 1.8 km
  • Puerto Cancun Marina Town Center - 3 min drive - 2.8 km

Getting around

  • Cancun, Quintana Roo (CUN-Cancun Intl.) - 22 min drive

Restaurants

  • ‪Restaurant Dos Lunas - ‬12 min walk
  • ‪Starbucks - ‬3 min walk
  • ‪Los Chachalacos - ‬10 min walk
  • ‪Carnitas Michoacán - ‬6 min walk
  • ‪Las Hijas De La Tostada - ‬4 min walk

About this property

Cancun Bay All Inclusive Hotel

Some rates at Cancun Bay All Inclusive Hotel are all-inclusive. These rates include on-site meals and beverages, and may include taxes and gratuities. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages and other amenities.

Lie back and work on your tan with relaxing beach amenities, such as umbrellas and sunloungers. Bring your whole family to Cancun Bay All Inclusive Hotel for summer fun including 2 outdoor swimming pools, a children's pool and volleyball.

A free manager's reception is offered daily. There are 4 restaurants on site, as well as a nearby snack bar/deli and a nearby corner/local shop. You can enjoy a drink at one of the bars, which include 2 bars/lounges and a poolside bar. Public spaces have free WiFi. This Beaux Arts hotel also offers a hot tub, a fitness centre and a garden. Limited free parking is available on a first-come, first-served basis.

Smoking is allowed in designated areas at this 3.5-star Cancun hotel.

  • 132 guestrooms or units
  • 3 levels
  • 5 buildings
  • 4 dining venues
  • 2 bars or lounges
  • Conference rooms
  • 1970 sq ft of conference space
  • 183 sq. m of conference space
  • Built in 1978
  • Manager's reception (free)
  • Deli
  • Beach lounge chairs
  • Towels for the beach
  • Umbrellas for the beach
  • Poolside lounge chairs
  • Umbrellas for the pool
  • Conference centre
  • Coffee in lobby
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Staff members are multilingual
  • Storage area for luggage
  • Front desk safe
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Pool or billiards table
  • Corner/local shop
  • Terrace
  • Garden
  • Gift shop
  • Television in lobby
  • On-site shopping
  • Bellhop
  • Lift
  • Smoking in designated areas
  • Bar by the pool
  • Swim-up bar
Cancun Bay All Inclusive Hotel offers 132 air-conditioned accommodations with laptop-compatible safes and an iron/ironing board. Rooms open to balconies or patios. Each accommodation is individually decorated. LCD televisions come with cable channels. Guests can make use of the in-room coffee/tea makers and minibars. Bathrooms include a shower. Housekeeping is offered on a daily basis and hairdryers can be requested.
Guests can pamper themselves by indulging in the on-site spa services. There are 2 treatment rooms including rooms for couples and outdoor treatment areas. Services include deep-tissue massages, hot stone massages, sports massages and Swedish massages. A variety of treatment therapies are provided, including aromatherapy.

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Property amenities

Internet

  • Available in all rooms: Internet access
  • Available in some public areas: Free WiFi

Parking and transport

  • Area shuttle (surcharge)
  • Free uncovered self parking on site
  • Limited on-site self parking
  • Wheelchair-accessible parking available

Food and drink

  • 2 bars/lounges
  • 4 restaurants
  • A poolside bar
  • A swim-up bar
  • Coffee and tea in common areas
  • Free daily manager's reception
  • Snack bar/deli

Restaurants on site

  • El Faisan
  • La Piña
  • La Vista Sushi Zen
  • Trattoria

Things to do

  • 2 outdoor pools
  • Beach volleyball
  • Billiards/pool table
  • Children's pool
  • Gym
  • Hot tub
  • Shopping
  • Table tennis
  • TV in common areas
  • Yoga classes

Family friendly

  • 2 outdoor pools
  • Children's pool
  • Grocery/convenience store
  • Laundry facilities
  • Lifeguards on site
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • Gift shop/newsstand
  • Grocery/convenience store
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Proposal/romance packages
  • Tour and ticket assistance
  • Wedding services

Business services

  • Conference centre (1,970 square foot of space)
  • Meeting rooms

Outdoors

  • Beach loungers
  • Beach towels
  • Beach umbrellas
  • Garden
  • On the bay
  • On the beach
  • Pool loungers
  • Pool umbrellas
  • Terrace

Spa

  • 2 treatment rooms
  • Aromatherapy
  • Couples treatment rooms
  • Deep-tissue massages
  • Facials
  • Hot stone massages
  • Outdoor treatment areas
  • Sports massages
  • Swedish massages
  • Thai massages

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 10 accessible parking spaces
  • Lift (74 centimetre wide door)
  • Smooth flooring in room
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible parking
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible pool
  • Wheelchair-accessible restaurant
  • Wheelchairs on site

More

  • 3 floors
  • 5 buildings
  • Ballroom
  • Banquet hall
  • Beaux Arts architecture
  • Built in 1978
  • Comprehensive food waste policy
  • Comprehensive recycling policy
  • Designated smoking areas
  • Lifeguards
  • Local artist showcase
  • No plastic coffee stirrers
  • No plastic drinking straws
  • Reception hall
  • Reusable tableware

Room amenities

Bedroom

  • Blackout drapes

Bathroom

  • Hair dryer (on request)
  • Shampoo
  • Shower
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • LCD TV with cable channels

Food and drink

  • Coffee/tea maker
  • Limited room service
  • Minibar
  • Tea bags/instant coffee

More

  • Air conditioning
  • Connecting rooms available
  • Eco-friendly toiletries
  • Individual decor
  • Iron/ironing board
  • Laptop-compatible safe
  • Phone

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: noon
Early check-in subject to availability
Early check-in is available for a fee
Late check-in subject to availability
Minimum check-in age - 18

Check-out

Check-out before noon
Late check-out subject to availability
Late check-out fee: USD 55

Special check-in instructions

Front desk staff will greet guests on arrival at the property
For any questions, please contact the property using the information on the booking confirmation
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • Pets and service animals are not allowed at Cancun Bay All Inclusive Hotel

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Cots (infant beds) are not available.

Payment types

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • A tax is imposed by the city: USD 4.79 per accommodation, per night

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Early check-in is available for a fee (subject to availability)
  • Late check-out fee: USD 55 (subject to availability)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Minimum Spring Break check-in age is 18 years old.
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards, debit cards and cash
Safety features at this property include a fire extinguisher, a smoke detector, a security system, a first aid kit and outdoor lighting
This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children; if you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children. If you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room. Minimum Spring Break check-in age is 18 years old. The name on the credit card used at check-in to pay for incidentals must be the primary name on the guest room reservation. This property accepts Visa, Mastercard, debit cards and cash. For guests' safety, the property includes a fire extinguisher, a smoke detector, a security system, a first aid kit and outdoor lighting in all accommodation.

We should mention

  • Pool access available from 8:00 AM to 6:00 PM
  • Reservations are needed for massage services and spa treatments. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • Pets and service animals are not allowed on site.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Cancun Bay Resort All Inclusive
Qbay Cancun Hotel And Suites
Qbay Cancun Hotel Cancun
Cancun Bay All Inclusive
Cancun Bay Resort

Frequently asked questions

What is the cancellation policy at Cancun Bay All Inclusive Hotel?

Cancun Bay All Inclusive Hotel offers free cancellation on select room rates. Check out the cancellation policy for more info.

Is parking available at Cancun Bay All Inclusive Hotel?

Yep, Cancun Bay All Inclusive Hotel has a free self car park. Onsite parking is limited.

Are there any beaches close to Cancun Bay All Inclusive Hotel?

Yep, Cancun Bay All Inclusive Hotel is a short 3-minute walk from Playa Tortugas. Fun beach activities include volleyball, jet skiing and snorkelling. You can also find motor boats and boat tours.

Is there a spa on site at Cancun Bay All Inclusive Hotel?

There's no onsite spa, but this property does offer services like facials and body treatments, as well as sports massages.

Does Cancun Bay All Inclusive Hotel have a pool?

Yep, and guests recommend it! Cancun Bay All Inclusive Hotel has 2 outdoor swimming pools and a kids' pool. Grab your bathers and lounge poolside while enjoying under the shade of an umbrella and with a coldie from the bar. The pool is open 8:00 AM to 6:00 PM.

What luxury perks are available at Cancun Bay All Inclusive Hotel?

Cancun Bay All Inclusive Hotel features 2 outdoor pools, 1 hot tub and 4 restaurants.

What makes Cancun Bay All Inclusive Hotel a romantic place to stay?

1 hot tub and couples spa treatments, as well as private balconies in the guestrooms, all help set the scene for a romantic weekend at Cancun Bay All Inclusive Hotel.

Is Cancun Bay All Inclusive Hotel family-friendly?

You bet! With amenities such as a children's pool, a corner/local shop and laundry facilities, it's no surprise that Cancun Bay All Inclusive Hotel is a hit with families.

Is there a free airport shuttle available at Cancun Bay All Inclusive Hotel?

No, Cancun Bay All Inclusive Hotel does not offer an airport shuttle service.

Is there a bar or restaurant at Cancun Bay All Inclusive Hotel?

Yep, they've got a poolside bar and 4 restaurants. Pre dinner cocktails anyone?

What time are check-in & check-out at Cancun Bay All Inclusive Hotel?

Check-in begins at 3:00 PM. Check-out time is noon.

Are pets allowed at Cancun Bay All Inclusive Hotel?

No, pets and service animals are not allowed.

Cancun Bay All Inclusive Hotel Reviews

Reviews

7.8

Good

Rating 10 - Excellent. 537 out of 1313 reviews
Rating 8 - Good. 331 out of 1313 reviews
Rating 6 - Okay. 215 out of 1313 reviews
Rating 4 - Poor. 112 out of 1313 reviews
Rating 2 - Terrible. 118 out of 1313 reviews

8.2/10

Cleanliness

8.2/10

Staff & service

7.6/10

Amenities

7.6/10

Property conditions & facilities

Reviews

2/10 Terrible

Chad

Liked: Cleanliness, amenities, property conditions & facilities
They gave away out second room, still waiting to hear back from Expedia, they said they would get ahold of the hotel and send me an email. I never got an email yet.
Stayed 6 nights in Dec 2025

4/10 Poor

Brian

Travelled with partner
Disliked: Amenities
I’m giving this resort 2 stars mainly because most of the staff were kind, the lobby looked nice, and the property was clean. Unfortunately, that’s where the positives ended. The Cons There was no bottled water provided. If you wanted water at night, you had to go to the bar (if it was even open), get a glass of water, and carefully carry it back to your room without spilling it. The room was extremely outdated and very small. Several bruises from bumping the bed frame. Steps down to bedroom were slippery. The bed was very firm. The bedding was terrible — just a sheet — and we had to request a blanket. The shower looked like something out of a high school gym. For dinner, we were forced to use the buffet because restaurant reservations must be made by 8:30 AM and we didn't get to the hotel until 4PM. We arrived for dinner right when the buffet opened and none of the food was even warm. We tried chicken, beef, pork, potatoes — everything was room temperature, which made me afraid to eat. We had booked for 7 nights and left after the first night. No refund was given, but at that point I just needed to get out of there. During checkout, the employee didn’t ask why we were leaving early and didn’t seem to care at all. They also charge a $10 deposit if you need a second room key. and they consider Captain Morgan “top shelf” and charge additional fees for it, which was surprising. No Wi-Fi I do not recommend this hotel. Save your money and go somewhere else.
Stayed 2 nights in Dec 2025

6/10 Okay

Nathan, Edmonds

Travelled with family and small children
Disliked: Staff & service
Food options were lacking. The beach was nice, rooms were dated and had a musky smell. Price is reflective upon that and the hotel worked for a place to sleep… kind of. The pillows and mattresses are very hard
Stayed 7 nights in Dec 2025

6/10 Okay

Florian

Liked: Cleanliness, staff & service
Room and place is ok , food was basic ,no variety every day same deserts ,not even a capucino plus entertainment really is a jock no admosfete no nothing , they need a creavity at the meniu at least once to eat beef ....personal excelent , location and amenities are good
Stayed 3 nights in Dec 2025

8/10 Good

Leo

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
This was our first time at an all inclusive “Hotel”, we usually do resorts. I have to say the hotel was very clean and well maintained. The staff were great. We never waited to get a drink or food. Pizza was really good, all food was good, never had a bad item. The beach is small but they had a system to keep the seaweed away which was really nice. You can also walk down the beach for quite a while which I enjoyed. This is a smaller place than we were used to but we enjoyed our selfs. The only thing I would suggest is the beds. We found them really hard. A mattress topper would go a long way. I was considering ordering one from Walmart and have it delivered. Other than that a great stay.
Stayed 5 nights in Dec 2025

8/10 Good

Clemente, Las Vegas

Travelled with family
Liked: Staff & service, property conditions & facilities
property is outdated and food needs improvement
Stayed 6 nights in Dec 2025

8/10 Good

pranav

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
The room was clean and spacious
Stayed 6 nights in Dec 2025

8/10 Good

Elizabeth

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Room was clean and AC worked. The reception in tv was poor. The staff was friendly and welcoming. The food in the buffet offered a variety of choices.
Stayed 6 nights in Dec 2025

8/10 Good

Jennifer

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely hotel, lovely food and good selection at every meal, attentive staff, great pools and beach access. The ocean view room had a stunning view from the balcony.
Stayed 8 nights in Nov 2025

6/10 Okay

Rebecca

Liked: Staff & service
Stayed 7 nights in Dec 2025

6/10 Okay

Rodrigo

Stayed 8 nights in Dec 2025

2/10 Terrible

Angel Perez

Travelled with partner
Liked: Cleanliness
Disliked: Property conditions & facilities
Food terrible. Service terrible Room uncomfortable and small
Stayed 7 nights in Dec 2025

10/10 Excellent

luis

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Amazing service
Stayed 7 nights in Nov 2025

6/10 Okay

Supreet Kaur

Travelled with family
Disliked: Amenities
There was no beach every inch of ocean is taken by docks (ship docks) I don’t have any complaints about this hotel but Expedia please don’t show me these kind of resorts in my search not worth it 👎
Stayed 4 nights in Nov 2025

6/10 Okay

Baldeep

Travelled with family and small children
Room was clean and staff were very friendly and helpful. Food options were not so good plus very few pool side activities. We will not be coming back.
Stayed 6 nights in Nov 2025

8/10 Good

JOVEN JR JACINTO

Liked: Cleanliness, staff & service, property conditions & facilities
More activities to offer and food options.
Stayed 5 nights in Nov 2025

10/10 Excellent

Alfonso

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Nice, clean, close to the beach. Close to town. Good things around it.
Stayed 4 nights in Nov 2025

10/10 Excellent

Richard

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel is in safe location. The room was adequate and clean. Staff was accommodating and pleasant. A nice variety of food options, breakfast was my favorite! I would stay at Cancun Bay All Inclusive again.
Stayed 3 nights in Nov 2025

6/10 Okay

TEANI

Travelled with family
Liked: Cleanliness, staff & service
the room was good but the food was disapointing
Stayed 4 nights in Nov 2025

8/10 Good

JESSICA

Liked: Cleanliness, property conditions & facilities
Clean room and grounds. Service staff was hustling while front desk staff was not (didn’t seem to care much). In a safe area even though it’s at the end of the hotel zone. Great paved running path right in front of hotel. Food was varied and tasty. Drinks were non stop. Beach was small and there’s not really a place to actually swim…you wade and do more than anything. Nice hammocks both in and out of the water. Swim up bar was advertised as a jacuzzi but was not warm. Overall a great stay.
Lobby
Inside pool
Running path
Dinner
Stayed 3 nights in Nov 2025

10/10 Excellent

srinivasarao, Hamilton

Liked: Cleanliness, amenities, property conditions & facilities
Great place to stay, Staff is very nice and friendly.
Stayed 4 nights in Nov 2025

10/10 Excellent

Tyler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Friendly staff, I didnt use the amenities much but they were really nice. Everything was so clean and a very good vibe. An amazing trip and will definitely come back again! I left to explore the areas mostly but it was really nice to come back to the Amazing food and beverage options! I like how they rotate the food options and restaurants open. Its a super relaxing environment and most helpful staff ive ever experienced! There are plenty of places to go shopping around and many awesome views. The perfect location. The karaoke was fun to listen to a lot of talented people were singing and elevated the experience. I really enjoyed my stay!
Stayed 3 nights in Nov 2025

6/10 Okay

Sophie

Travelled with partner
Liked: Cleanliness
Hotel was clean and facilities were okay, but the food was very average (and there was not much variety), the service was very average, the beach area was very small and the entertainment was, again, very average. Also we’re unsure if it was the food or ice cubes but we both had upset stomachs from about 24 hours after we arrived until when we left (nothing severe but enough to cause discomfort and inconvenience). It wasn’t horrific for a 3 day stay for us but I wouldn’t want to stay any longer, personally. For us, it felt like more of a 3 star than a 4 star resort.
Stayed 3 nights in Nov 2025

2/10 Terrible

Christopher

Travelled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
Terrible accommodations, terrible service, the bed sheets were old, my bed had hair on it when I arrived. Toilet barely flushed. 100% do not recommend. Giving only 1 star because the buffet was nice other than that the food was also not good.
Stayed 1 night in Nov 2025

10/10 Excellent

Dhara

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Amazing stay! Diego from entertainment and the bartenders including Jordan, Marco and Osvaldo gave the best service. Cleanliness was perfect and top class location! Would definitely recommend and visit again soon!!!
Stayed 3 nights in Nov 2025