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Cancun Bay All Inclusive Hotel

3.5 star property
Beach spa retreat, walking distance from Turtle Beach

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Photo gallery for Cancun Bay All Inclusive Hotel

2 outdoor pools, open 8:00 AM to 8:00 PM, pool umbrellas, pool loungers
Exterior
Superior Room, Ocean View | View from room
5 restaurants, breakfast, lunch, dinner served; international cuisine
Interior
Reviews
7.8

Good

Popular amenities

  • Breakfast includedBreakfast includedBreakfast included
  • All-inclusiveAll-inclusiveAll-inclusive
  • Hot tubHot tubHot tub
  • PoolPoolPool
  • BarBarBar
  • SpaSpaSpa

Check-in time

3:00 PM

Check-out time

12:00 PM

Explore the area

Map
Boulevard Kukulkan KM 3.5, Zona Hotelera, Cancun, QROO, 77500
  • Popular LocationTurtle Beach3 min walk
  • Popular LocationLangosta Beach20 min walk
  • Popular LocationPuerto Cancun Marina Town Center2 min drive
  • AirportCancun, Quintana Roo (CUN-Cancun Intl.)22 min drive

Room options

View all photos for Superior Room, Ocean View

Superior Room, Ocean View

Superior Room, Ocean View

8.1/10 Very good

Highlights

Balcony or patio
Soundproofed
Air conditioning
Connecting rooms available
LCD TV
Blackout curtains
Eco-friendly toiletries
Private bathroom
  • 20 sq m
  • Ocean view
  • Sleeps 4

View all photos for Family Suite (3 Bedrooms with dining room)

Family Suite (3 Bedrooms with dining room)

Family Suite (3 Bedrooms with dining room)

Highlights

Balcony or patio
Separate dining area
Separate sitting area
Soundproofed
Air conditioning
Connecting rooms available
LCD TV
3 bedrooms
  • 95 sq m
  • Sleeps 8
  • 2 Double Beds and 1 King Bed

View all photos for Junior Suite, 2 Bedrooms

Junior Suite, 2 Bedrooms | View from room

Junior Suite, 2 Bedrooms

8/10 Very good

Highlights

Balcony or patio
Separate sitting area
Soundproofed
Air conditioning
Connecting rooms available
LCD TV
2 bedrooms
Blackout curtains
  • 65 sq m
  • Sea view
  • Sleeps 5
  • 2 Double Beds and 1 King Bed

View all photos for Standard Room

Minibar, in-room safe, blackout curtains, soundproofing

Standard Room

7.9/10 Good

Highlights

Balcony or patio
Soundproofed
Air conditioning
Connecting rooms available
LCD TV
Blackout curtains
Private bathroom
Designer toiletries
  • 25 sq m
  • Sleeps 4

Similar properties

Exterior
Occidental Costa Cancún All Inclusive
Pool
All-inclusive
Spa
Parking included
3.9 out of 5, Good, (2539)
The price is AU$818
for 1 night
includes taxes & fees
29 June - 30 June
Occidental Costa Cancún All Inclusive

About the area

Cancun

An all-inclusive stay in Cancun awaits you at Cancun Bay All Inclusive Hotel. Within a 5-minute stroll you'll find Turtle Beach and Langosta Beach within a 20-minute walk. Highlights at this beachfront hotel include 5 restaurants, 2 outdoor swimming pools and 2 bars/lounges. .A pampering day can include deep-tissue massages and hot stone massages along with facials, body treatments and aromatherapy. The restaurant, El Faisan, serves international cuisine and is open for breakfast, lunch and dinner. The hotel's own poolside bar is a nice place to enjoy a drink. Spend the day at the beach where you'll find sunloungers, and enjoy the on-site gym and Hot tub. Other amenities include free Wi-Fi in public areas, a free manager's reception and a conference centre. Free buffet breakfast is available daily between 6:30 AM and 11:00 AM. There's also free self parking, along with the convenience of an airport shuttle. .Attractions within a 10-minute drive of this 3.5-property class Zona Hotelera hotel include Puerto Cancun Marina Town Center and Plaza Las Americas.

What's nearby

  • Turtle Beach - 3 min walk
  • Las Perlas Beach - 9 min walk
  • Langosta Beach - 20 min walk
  • Puerto Cancun Marina Town Center - 2 min drive
  • Tortuga Beach - 8 min drive

Getting around

  • Cancun, Quintana Roo (CUN-Cancun Intl.) - 22 min drive

Restaurants

  • ‪Restaurant Gaviota - ‬11 min walk
  • ‪Cancun Mexico - ‬1 min walk
  • ‪Sirenas Raw Bar - ‬11 min walk
  • ‪Los Chachalacos - ‬10 min walk
  • ‪Las Hijas de la Tostada - ‬4 min walk

About this property

Cancun Bay All Inclusive Hotel

Beach spa retreat, walking distance from Turtle Beach
Cancun Bay All Inclusive Hotel is an all-inclusive hotel. Room rates include meals and beverages at on-site restaurants and bars. Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages and other amenities.

Lie back and work on your tan with relaxing beach amenities, such as umbrellas and sunloungers. Bring your whole family to Cancun Bay All Inclusive Hotel for summer fun including 2 outdoor swimming pools, a children's pool and a playground.

Free breakfast is served daily, and guests can also enjoy a free nightly manager's reception. There are 5 restaurants on site, as well as a coffee shop/cafΘ and a nearby snack bar/deli. You can enjoy a drink at one of the bars, which include 2 bars/lounges and a poolside bar. Public spaces have free WiFi. This Beaux Arts hotel also offers a hot tub, a fitness centre and a garden. Limited free parking is available on a first-come, first-served basis.

Smoking is allowed in designated areas at this 3.5-star Cancun hotel.

  • 132 guestrooms or units
  • 3 levels
  • 5 buildings
  • 5 dining venues
  • 2 bars or lounges
  • Conference rooms
  • 1970 sq ft of conference space
  • 183 sq. m of conference space
  • Built in 1978
  • Buffet breakfast (free)
  • Manager's reception (free)
  • Deli
  • Beach lounge chairs
  • Towels for the beach
  • Umbrellas for the beach
  • Poolside lounge chairs
  • Umbrellas for the pool
  • Conference centre
  • Coffee in lobby
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Staff members are multilingual
  • Storage area for luggage
  • Front desk safe
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Pool or billiards table
  • Library
  • Corner/local shop
  • Terrace
  • Garden
  • Gift shop
  • Television in lobby
  • ATM
  • On-site shopping
  • Bellhop
  • Lift
  • Smoking in designated areas
  • Bar by the pool
  • Swim-up bar
Cancun Bay All Inclusive Hotel offers 132 air-conditioned accommodations with minibars and laptop-compatible safes. Rooms open to balconies or patios. LCD televisions come with cable channels.

Bathrooms include a shower and complimentary toiletries. Business-friendly amenities include telephones along with free local calls (restrictions may apply). Additionally, rooms include coffee/tea makers and an iron/ironing board. Housekeeping is offered on a daily basis and hairdryers can be requested.

Guests can pamper themselves by indulging in the on-site spa services. There are 2 treatment rooms including rooms for couples and outdoor treatment areas. Services include deep-tissue massages, hot stone massages, sports massages and Swedish massages. A variety of treatment therapies are provided, including aromatherapy.

Languages

English, Portuguese, Spanish

Property amenities

Internet

  • Available in some public areas: Free WiFi

Parking and transport

  • Return airport shuttle (surcharge)
  • Area shuttle (surcharge)
  • Free uncovered self parking on site
  • Limited on-site parking
  • Wheelchair-accessible parking available

Food and drink

  • Free buffet breakfast available daily 6:30 AM to 11:00 AM
  • 2 bars/lounges
  • 5 restaurants
  • A coffee shop/cafe
  • A poolside bar
  • A swim-up bar
  • Coffee and tea in common areas
  • Free daily manager's reception
  • Private picnics
  • Snack bar/deli

Restaurants on site

  • BBQ Family Style
  • El Faisan
  • La Piña
  • La Vista Sushi Zen
  • Trattoria

Things to do

  • 2 outdoor pools
  • Beach volleyball
  • Billiards/pool table
  • Children's pool
  • Gym
  • Library
  • Playground
  • Shopping
  • Spa tub
  • Table tennis
  • TV in common areas
  • Yoga classes

Family friendly

  • 2 outdoor pools
  • Children's pool
  • Grocery/convenience store
  • Laundry facilities
  • Lifeguards on site
  • Playground
  • Snack bar/deli
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • ATM
  • Gift shop/newsstand
  • Grocery/convenience store
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Daily housekeeping
  • Dry cleaning/laundry service
  • Multilingual staff
  • Porter/bellhop
  • Proposal/romance packages
  • Tour and ticket assistance
  • Wedding services

Business services

  • Conference centre (1,970 square foot of space)
  • Meeting rooms

Outdoors

  • Beach loungers
  • Beach towels
  • Beach umbrellas
  • Garden
  • On the bay
  • On the beach
  • Pool loungers
  • Pool umbrellas
  • Terrace

Spa

  • 2 treatment rooms
  • Aromatherapy
  • Couples treatment rooms
  • Deep-tissue massages
  • Facials
  • Hot stone massages
  • Outdoor treatment areas
  • Sports massages
  • Swedish massages
  • Thai massages

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Grab bar near toilet
  • Lift
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible parking
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible pool
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchairs on site

More

  • 3 floors
  • 5 buildings
  • Ballroom
  • Beaux Arts architecture
  • Built in 1978
  • Comprehensive food waste policy
  • Comprehensive recycling policy
  • Designated smoking areas
  • Lifeguards
  • Local artist showcase
  • No plastic coffee stirrers
  • No plastic drinking straws
  • Reception hall
  • Reusable tableware

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes

Bathroom

  • Free toiletries
  • Hair dryer on request
  • Private bathroom
  • Shower
  • Towels

Entertainment

  • LCD TV with cable channels

Food and drink

  • Coffee/tea maker
  • Limited room service
  • Minibar
  • Tea bags/instant coffee

Outdoor space

  • Balcony/patio

More

  • Air conditioning
  • Connecting rooms available
  • Eco-friendly toiletries
  • Free local calls
  • Iron/ironing board
  • Laptop-compatible safe
  • Phone
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: noon
Early check-in subject to availability
Early check-in is available for a fee
Late check-in subject to availability
Minimum check-in age - 18

Check-out

Check-out before noon
Late check-out subject to availability
Late check-out fee: USD 55

Special check-in instructions

Front desk staff will greet guests on arrival
For more details, please contact the property using the information on the booking confirmation

Access methods

Staffed front desk

Pets

  • Pets and service animals are not allowed at Cancun Bay All Inclusive Hotel

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 5 children 1 year old and younger stay free when using existing bedding.
  • Rollaway/extra beds are not available.

Payment types

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • A tax is imposed by the city: USD 4.57 per accommodation, per night
  • Resort fee: USD 3 per person, per night

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Early check-in is available for a fee (subject to availability)
  • Late check-out fee: USD 55 (subject to availability)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Minimum Spring Break check-in age is 18 years old.
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards, debit cards and cash
Safety features at this property include a fire extinguisher, a security system, a first aid kit and window guards
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. Minimum Spring Break check-in age is 18 years old. The name on the credit card used at check-in to pay for incidentals must be the primary name on the guest room reservation. This property accepts Visa, Mastercard, debit cards and cash. For guests' safety, the property includes a fire extinguisher, a smoke detector, a security system, a first aid kit and window guards in all accommodation. <

We should mention

  • Pool access available from 8:00 AM to 8:00 PM
  • Reservations are needed for massage services and spa treatments. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.
  • Up to 5 children aged 1 year old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • Pets and service animals are not allowed on site.

Property is also known as

Cancun Bay Resort All Inclusive
Qbay Cancun Hotel And Suites
Qbay Cancun Hotel Cancun
Cancun Bay All Inclusive
Cancun Bay Resort

Frequently asked questions

What is the cancellation policy at Cancun Bay All Inclusive Hotel?

Cancun Bay All Inclusive Hotel offers free cancellation on select room rates. Check out the cancellation policy for more info.

How much does it cost to stay at Cancun Bay All Inclusive Hotel?

As of 15 June 2024, prices found for a 1-night stay for 2 adults at Cancun Bay All Inclusive Hotel on 19 June 2024 start from AU$357.26, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is parking available at Cancun Bay All Inclusive Hotel?

Yep, Cancun Bay All Inclusive Hotel has a free self car park. Onsite parking is limited.

Are there any beaches close to Cancun Bay All Inclusive Hotel?

Yep, Cancun Bay All Inclusive Hotel is a short 3-minute walk from Turtle Beach. Fun beach activities include volleyball, snorkelling and windsurfing. You can also find boat tours.

Is there a spa on site at Cancun Bay All Inclusive Hotel?

There's no onsite spa, but this property does offer services like facials and body treatments, as well as Thai massages.

Does Cancun Bay All Inclusive Hotel have a pool?

Cancun Bay All Inclusive Hotel has 2 outdoor swimming pools and a kids' pool. Grab your bathers and lounge poolside while enjoying under the shade of an umbrella and with a coldie from the bar. The pool is open 8:00 AM to 8:00 PM.

What luxury perks are available at Cancun Bay All Inclusive Hotel?

Cancun Bay All Inclusive Hotel features 2 outdoor pools, 1 hot tub and 5 restaurants.

What makes Cancun Bay All Inclusive Hotel a romantic place to stay?

1 hot tub and couples spa treatments, as well as private balconies in the guestrooms, all help set the scene for a romantic weekend at Cancun Bay All Inclusive Hotel.

Is Cancun Bay All Inclusive Hotel family-friendly?

You bet! With amenities such as a children's pool, a playground and a corner/local shop, it's no surprise that Cancun Bay All Inclusive Hotel is a hit with families.

Does Cancun Bay All Inclusive Hotel serve breakfast?

Yeah, our travelers enjoy the free buffet brekkie here! Served daily from 6:30 AM to 11:00 AM, this is the place to fuel up for a day full of adventure.

Is there a free airport shuttle available at Cancun Bay All Inclusive Hotel?

No, but there's an airport shuttle for a fee.

Is there a bar or restaurant at Cancun Bay All Inclusive Hotel?

Yep, they've got a poolside bar and 5 restaurants. Pre dinner cocktails anyone?

What time are check-in & check-out at Cancun Bay All Inclusive Hotel?

Check-in begins at 3:00 PM. Check-out time is noon.

Are pets allowed at Cancun Bay All Inclusive Hotel?

No, pets and service animals are not allowed.

Cancun Bay All Inclusive Hotel Reviews

Reviews

7.8

Good

Rating 10 - Excellent. 426 out of 1006 reviews" "
Rating 8 - Good. 260 out of 1006 reviews" "
Rating 6 - Okay. 152 out of 1006 reviews" "
Rating 4 - Poor. 78 out of 1006 reviews" "
Rating 2 - Terrible. 90 out of 1006 reviews" "

8.4/10

Cleanliness

8.4/10

Staff & service

7.6/10

Amenities

7.8/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

10/10 Excellent

Valeria

Travelled with family and small children
The food was very repetitive, there was never chairs at the pool, people would wake up set their towels down and leave the pool area making it so hard to ever find an open chair, definitely need more pool chairs.
Stayed 6 nights in Feb 2024

8/10 Good

Alyssa

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Mar 2024

6/10 Okay

GABRIEL

Stayed 6 nights in Mar 2024

10/10 Excellent

Irena

Liked: Cleanliness, staff & service, property conditions & facilities
I really enjoyed everything. Everything was very comfortable and clean, very safe. The staff was very polite and helpful in everything.
Stayed 7 nights in Feb 2024

2/10 Terrible

Tajee

Disliked: Cleanliness, staff & service, property conditions & facilities
..
Stayed 3 nights in Mar 2024

6/10 Okay

qiyuan

Travelled with family
Liked: Cleanliness, staff & service
Need serve more food choice
Stayed 7 nights in Mar 2024

10/10 Excellent

Abraham

Travelled with family, Travelled with family and small children, Travelled with partner, Travelled with group
Liked: Amenities
I liked the staff
Stayed 3 nights in Mar 2024

4/10 Poor

Tara, Wonder Lake

Travelled with partner
Disliked: Staff & service, property conditions & facilities
Very limited amenities and dining options. Staff wasn’t friendly or accommodating. Housekeeping was very good. We won’t be back.
Stayed 4 nights in Mar 2024

6/10 Okay

Justine Lydia

Travelled with group
Liked: Cleanliness
Disliked: Amenities, property conditions & facilities
Rooms were slightly outdated and the best thing you had to sleep with was a bed sheet, there were no comforters in any of the rooms. Some of the staff were super nice, but others such as some of the bartenders were crappy. They’d make you tip before they’d even look in your direction. Food wasn’t very good. The only sit down restaurant took an hour before food would come out. Not very many activities going on either. Gift shop was tiny and everything was overpriced.
Stayed 4 nights in Mar 2024

4/10 Poor

Marcella

Travelled with group
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Ivan the event man was awesome and one bartender the rest were very rude and liked to ignore you. There is only 2 bars and basically one restaurant. The buffet was horrible. If you have high expectations this place will crush them.
Stayed 4 nights in Mar 2024