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Krystal Urban Cancun & Beach Club

3.5 star property

Photo gallery for Krystal Urban Cancun & Beach Club

Outdoor pool, pool umbrellas, pool loungers
Restaurant
Altitude Room (Free Beach Club Access) | City view
View from room
Front of property – evening/night

Reviews

8.0 out of 10
Very good

Popular amenities

  • Pool
  • Free Wi-Fi
  • Air-conditioning
  • Gym
The current price is AU$123
includes taxes & fees
10 May - 11 May

Explore the area

View map
Av. Sayil Mz. 1, Lote 4-07, Súper Manzana 4A, Cancun, QROO, 77500
  • Place, Plaza Las Americas
    ‪3 min walk‬
  • Place, Amerimed Hospital
    ‪8 min walk‬
  • Place, Dubai Palace Casino
    ‪14 min walk‬
  • Airport, Cancun, Quintana Roo (CUN-Cancun Intl.)
    ‪31 min drive‬

Room options

View all photos for Standard Room, 1 King Bed (Free Beach Club Access)

In-room safe, desk, laptop workspace, blackout curtains

Standard Room, 1 King Bed (Free Beach Club Access)

8.0 out of 10
Very good
(61 reviews)
  • City view
  • 40 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 2 Double Beds (Free Beach Club Access)

In-room safe, desk, laptop workspace, blackout curtains

Standard Room, 2 Double Beds (Free Beach Club Access)

8.0 out of 10
Very good
(25 reviews)
  • City view
  • 40 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds

View all photos for Krazy Non Refundable (Free Beach Club Access)

Krazy Non Refundable (Free Beach Club Access)

Krazy Non Refundable (Free Beach Club Access)

8.4 out of 10
Very good
(55 reviews)
  • City view
  • 35 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds

View all photos for Altitude Room (Free Beach Club Access)

Altitude Room (Free Beach Club Access) | City view

Altitude Room (Free Beach Club Access)

7.8 out of 10
Good
(7 reviews)
  • City view
  • 39 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Krazy King Non Refundable (Free Beach Club Access)

In-room safe, desk, laptop workspace, blackout curtains

Krazy King Non Refundable (Free Beach Club Access)

8.2 out of 10
Very good
(21 reviews)
  • City view
  • 35 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

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About the area

Cancun

Krystal Urban Cancun & Beach Club places you in the centre of Cancun, within just a 5-minute stroll of Plaza Las Americas and within 15 minutes of Amerimed Hospital. Highlights at this hotel include a nearby private beach, a restaurant and an outdoor swimming pool. .Lobby y Sushi Bar serves sushi. At the hotel's own lounge bar or poolside bar, you can enjoy a drink. Enjoy the gym and pool loungers. Business travelers can take advantage of 9 meeting rooms and a business centre. Additionally, you'll find free Wi-Fi in public areas, concierge services and a 24-hour front desk. Buffet breakfast is available daily between 6:30 AM and 11 AM. There's also self parking, along with the convenience of a free beach shuttle. .Attractions within a 10-minute drive of this 3.5-property class Downtown Cancun hotel include Puerto Cancun Marina Town Center and Ultramar Ferry Puerto Juárez.

What's nearby

  • Plaza Las Americas - 3 min walk - 0.3 km
  • Amerimed Hospital - 8 min walk - 0.7 km
  • Royal Yak Casino and Sports Book - 13 min walk - 1.1 km
  • Dubai Palace Casino - 14 min walk - 1.2 km
  • Las Palapas Park - 19 min walk - 1.6 km

Getting around

  • Cancun, Quintana Roo (CUN-Cancun Intl.) - 17 min drive

Restaurants

  • ‪Arandanos - ‬4 min walk
  • ‪Nantai - ‬3 min walk
  • ‪Tuch Cantina Yucateca - ‬2 min walk
  • ‪Sushi San - ‬3 min walk
  • ‪The Italian Coffee Company - ‬3 min walk

About this property

Krystal Urban Cancun & Beach Club

A private beach is featured. Krystal Urban Cancun & Beach Club offers its guests an outdoor pool and a fitness centre. There's a restaurant on site. You can enjoy a drink at one of the bars, which include a poolside bar and a bar/lounge. Public spaces have free WiFi.

Business amenities include a business centre and 9 meeting rooms. The business-friendly Krystal Urban Cancun & Beach Club also features concierge services, dry cleaning/laundry services, and room service (during limited hours). For a fee, parking is available.

This 3.5-star Cancun hotel is smoke free.

  • 1 building
  • 246 guestrooms or units
  • 16 levels
  • Built in 2009
  • Poolside lounge chairs
  • Umbrellas for the pool
  • Business facilities
  • Breakfast available (surcharge)
  • Dry cleaning
  • Front desk (24 hours)
  • Storage area for luggage
  • Front desk safe
  • Concierge
  • Lift
  • No smoking on site
  • Bar or lounge
  • Bar by the pool
  • Dining venue
Krystal Urban Cancun & Beach Club offers 246 air-conditioned accommodations with espresso makers and a safe. Rooms open to balconies or patios. 32-inch flat-screen televisions come with cable channels.

Bathrooms include a shower, complimentary toiletries and hairdryers. Business-friendly amenities include desks and telephones. Additionally, rooms include complimentary bottles of water and an iron/ironing board. Housekeeping is provided on a daily basis.

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Property amenities

Internet

  • Available in all rooms: Internet access
  • Available in some public areas: Free WiFi

Parking and transport

  • Free beach shuttle
  • Secured, uncovered parking on site (MXN 30 per day)
  • Limited on-site self parking
  • Wheelchair-accessible parking available

Food and drink

  • Daily buffet breakfast available 6:30 AM to 11 AM for a fee: MXN 345 for adults and MXN 173 for children
  • A bar/lounge
  • A poolside bar
  • A restaurant

Restaurants on site

  • Lobby y Sushi Bar
  • Restaurante Aquamarina

Things to do

  • Gym
  • Outdoor pool

Family friendly

  • In-room cot
  • Outdoor pool

Conveniences

  • 24-hour front desk
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)

Business services

  • 9 meeting rooms
  • Business centre

Outdoors

  • Pool loungers
  • Pool umbrellas

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Lift
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel

More

  • 1 building
  • 16 floors
  • At least 80% lighting from LEDs
  • At least 80% of food locally-sourced
  • At least 80% organic food
  • Banquet hall
  • Built in 2009
  • Comprehensive recycling policy
  • Eco-friendly cleaning products used
  • Local culture and ecosystem education
  • Smoke-free property
  • Vegan dining options
  • Vegetarian dining options

Room amenities

Bedroom

  • Blackout drapes
  • Free cot

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower
  • Towels provided

Entertainment

  • 32-inch flat-screen TV with cable channels

Food and drink

  • Espresso maker
  • Free bottled water
  • Limited room service

More

  • Air conditioning
  • Ceiling fan
  • Cleaning products are eco-friendly
  • Desk
  • Iron/ironing board
  • Laptop workspace
  • Phone
  • Recycling
  • Safe

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: midnight
Early check-in subject to availability
Contactless check-in and check-out are available
Late check-in subject to availability
Minimum check-in age - 18

Check-out

Check-out before noon
Contactless check-out
Late check-out subject to availability
A late check-out fee will be charged

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • No pets allowed

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Free cots (infant beds)!

Payment types

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • A tax is imposed by the city: MXN 85.40 per accommodation, per night

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: from approximately MXN 345 for adults and from MXN 173 for children
  • Uncovered self-parking fee: MXN 30 per day
  • Late check-out is available for a fee (subject to availability)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and cash
Cashless transactions are available
This property uses eco-friendly cleaning products
Safety features at this property include a fire extinguisher, a smoke detector and a security system
This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children; if you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children. If you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room. This property accepts Visa, Mastercard, American Express and cash. This property uses eco-friendly cleaning products. For guests' safety, the property includes a fire extinguisher, a smoke detector and a security system in all accommodation. Cashless payment methods are available for all transactions.

Property Registration Number 005-007-006588/2025

We should mention

  • Registered guests are the only ones allowed to be in guestrooms.

Property is also known as

Krystal Urban Cancun Hotel
Krystal Urban Hotel
Krystal Urban Cancun Centro Hotel
Krystal Urban Centro Hotel
Krystal Urban Centro
Hotel Krystal Urban Cancun Centro Cancun
Cancun Krystal Urban Cancun Centro Hotel
Hotel Krystal Urban Cancun Centro
Krystal Urban Cancun Centro Cancun
Krystal Urban Cancun
Krystal Urban Cancun Centro
Krystal Urban Cancun Centro
Krystal Urban Cancun & Cancun
Krystal Urban Cancun Beach Club
Krystal Urban Cancun & Beach Club Hotel
Krystal Urban Cancun & Beach Club Cancun
Krystal Urban Cancun & Beach Club Hotel Cancun

Frequently asked questions

What is the cancellation policy at Krystal Urban Cancun & Beach Club?

Krystal Urban Cancun & Beach Club offers free cancellation on select room rates. Check out the cancellation policy for more info.

How much does it cost to stay at Krystal Urban Cancun & Beach Club?

As of 21 Apr 2026, prices found for a 1-night stay for 2 adults at Krystal Urban Cancun & Beach Club on 10 May 2026 start from AU$123, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is parking available at Krystal Urban Cancun & Beach Club?

Yep, Krystal Urban Cancun & Beach Club has a secured uncovered self car park for MXN 30 per day. A self car park is also available, for a fee.

Are there any beaches close to Krystal Urban Cancun & Beach Club?

The closest beach to Krystal Urban Cancun & Beach Club is Delfines Beach (10.7 km).

Does Krystal Urban Cancun & Beach Club have a pool?

Krystal Urban Cancun & Beach Club has an outdoor pool. Grab your bathers and lounge poolside while enjoying under the shade of an umbrella and with a coldie from the bar.

What makes Krystal Urban Cancun & Beach Club a romantic place to stay?

A lounge bar, plus private balconies in the guestrooms, help set the scene for a romantic weekend at Krystal Urban Cancun & Beach Club.

Is Krystal Urban Cancun & Beach Club family-friendly?

You bet! With amenities such as an outdoor pool, as well as free infant beds in the guestrooms, it's no surprise that Krystal Urban Cancun & Beach Club is a hit with families.

Does Krystal Urban Cancun & Beach Club serve breakfast?

Yep, buffet brekkie is available daily between 6:30 AM and 11 AM.

Is there a free airport shuttle available at Krystal Urban Cancun & Beach Club?

No, Krystal Urban Cancun & Beach Club does not offer an airport shuttle service.

Is there a bar or restaurant at Krystal Urban Cancun & Beach Club?

Yep, they've got a lounge bar and an onsite restaurant.

What time are check-in & check-out at Krystal Urban Cancun & Beach Club?

Check-in begins at 3:00 PM. Check-out time is noon.

Are pets allowed at Krystal Urban Cancun & Beach Club?

No, pets are not allowed.

Krystal Urban Cancun & Beach Club Reviews

Reviews

8.0

Very good

Rating 10 - Excellent. 722 out of 1434 reviews
Rating 8 - Good. 312 out of 1434 reviews
Rating 6 - Okay. 179 out of 1434 reviews
Rating 4 - Poor. 100 out of 1434 reviews
Rating 2 - Terrible. 121 out of 1434 reviews

8.2/10

Cleanliness

8.0/10

Staff & service

7.6/10

Amenities

7.8/10

Property conditions & facilities

Reviews

10/10 Excellent

Manuel

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
All good! great location, nice terrace on room, nice view, clean, breakfast could be better but that's fine, well sorted and clean, dinners are great
Stayed 3 nights in Jan 2026

10/10 Excellent

Jesus

Stayed 7 nights in Dec 2025

8/10 Good

Ahmad Naveed

Stayed 2 nights in Jan 2026

4/10 Poor

Colin, Vernon

Stayed 4 nights in Jan 2026

4/10 Poor

Farah, North Vancouver

Travelled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
The Krystal hotel is in a great location and has great views but the rooms are run down and dark and dingy bathrooms with no hot water. My room was on the 12 floor and was not cleaned properly. I had access to the beach club which is nothing special as the drinks will cost you a lot and there are not enough seats near the pool, as well the service is non existent. This hotel is not worth your 50 to 100 bucks.
Stayed 3 nights in Jan 2026

10/10 Excellent

Ale

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Staff was attentive, had a little problem with the room which was taken care of asap. Room was clean and nice.
Stayed 3 nights in Jan 2026

4/10 Poor

Ana

Travelled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
Unfriendly staff, noisy room, stained towels and blankets, WC light not working.
Stayed 7 nights in Jan 2026

10/10 Excellent

Dominic

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great view.
Stayed 1 night in Jan 2026

6/10 Okay

Partha

Travelled with partner
Liked: Property conditions & facilities
Disliked: Cleanliness
Staff were very friendly. Room was good size but floors were dirty. Did not have a fridge which was inconvenient.
Stayed 1 night in Jan 2026

8/10 Good

Thiago

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Access to beach club is a great perk. Breakfast buffet was complete. Location is convenient for visiting downtown.
Stayed 6 nights in Dec 2025

2/10 Terrible

Yuhong

Travelled with group
Disliked: Amenities, property conditions & facilities
When I made the reservation online, I booked a room that was advertised as “Free Access to the beach.” However, when I checked in, I was informed that free beach access is only available for stays of two nights or more. If this condition applies, why was it not clearly stated in the booking description? I paid a higher price specifically to book this room with free beach access, so this situation is confusing and disappointing.
Stayed 1 night in Jan 2026

10/10 Excellent

Beatriz

Stayed 4 nights in Dec 2025

6/10 Okay

Lilliana

Travelled with family
Liked: Staff & service, amenities
Disliked: Cleanliness
Unfortunately, the room was not clean, which made our stay uncomfortable.
Stayed 4 nights in Dec 2025

8/10 Good

Lourdes

Stayed 6 nights in Dec 2025

4/10 Poor

Jorge

Travelled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
The balcony view was amazing. Breakfast was horrible because we didnt eat. Reason being waiter in charged refused to warm up our kids pizza which we bought there the night before. He said they didnt have a way to warm it up. Camila only person who tried to help us. Need more workers like Camila!!!
Stayed 2 nights in Dec 2025

2/10 Terrible

Refat

Travelled with group
Disliked: Cleanliness, amenities, property conditions & facilities
The room was relatively clean; however, I found long hair on the bed linen upon arrival. After requesting room cleaning the following day, I was told the room had been cleaned, yet the same hair remained on the linen. Additionally, no hand towels were provided after the cleaning, even after I requested them. The hotel advertised a free shuttle service to the beach, but this service was never available. During our four-night stay, we were not able to use the shuttle even once. Staff behavior was also very disappointing. I paid USD $24 per day for breakfast. On the second day, I had an early morning reservation to visit Teotihuacan and requested either a boxed breakfast or for the restaurant to open 15 minutes early so I could eat before leaving. The staff were rude and unhelpful, and my request was refused. I then asked for a refund for that day’s breakfast, which was also denied. Overall, this was a very unpleasant experience, and the service did not meet basic expectations.
Stayed 3 nights in Dec 2025

6/10 Okay

Tetiana

Travelled with partner
Liked: Cleanliness
Overall ok experience. The hotel and amenities are pretty outdated. There is no fridge and iron in the room. Breakfast doesn’t have much to offer, I wish it had more healthy options. The good thing is that there’s a complementary access to the beach club. The staff is nice and the rooms were cleaned daily.
Stayed 7 nights in Dec 2025

8/10 Good

Jessica

Travelled with family
Liked: Staff & service, amenities
Everything was good, the only reason I took off a star was that the bathroom could use a deep cleaning. I saw mold in a couple of places that were probably not visible, but I'm very detailed so I noticed.
Stayed 2 nights in Dec 2025

6/10 Okay

Nagarjunan

Travelled with group
Liked: Cleanliness
Disliked: Amenities
Politeness when we forgot to checkout sooner . The end
Stayed 6 nights in Dec 2025

10/10 Excellent

Dale

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Balcony has a nice view of the city and ocean. The access to the beach club and proximity to the mall for shopping were the main reasons for selecting the Krystal Urban Cancun.
Stayed 5 nights in Dec 2025

6/10 Okay

Ronald Oral Joseph, Brooklyn

Liked: Staff & service, amenities
Property needs maintenance. Room service inconsistent.
Stayed 4 nights in Dec 2025

6/10 Okay

Annie

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Very old
Stayed 2 nights in Dec 2025

8/10 Good

Stacey

Stayed 2 nights in Dec 2025

8/10 Good

Umer

Liked: Cleanliness
Very nice staff ! Rooms were clean.. staff helped out whenever I needed anything. Great location , near restaurants and mall.
Stayed 2 nights in Dec 2025

6/10 Okay

Farhana

Travelled with group
Liked: Amenities, property conditions & facilities
We stayed at Krystal Urban Hotel, Cancun for three nights, and overall, the hotel has both positive and disappointing aspects. On the positive side, the hotel is clean, beautiful, and well located. The surrounding area is convenient, with shops and daily necessities nearby. The hotel zone is about a 15-minute walk to the bus stop, and you can easily reach it using the R1 or R2 bus, which is affordable and frequent. Our room was clean, comfortable, and spacious, with a pool and ocean view, which we really enjoyed. However, there were some service and policy issues that negatively impacted our stay. One major concern was the hotel’s drinking water policy. Complimentary water is not easily provided unless it comes with scheduled room service or is purchased from the hotel restaurant. We stayed for three nights, but room service was provided only once. When we asked about it, we were told we might have left the “Do Not Disturb” sign, which was not the case. Later, we were informed that room service hours were over, yet water would be sent. After calling three times and finally going to the lobby, we eventually received water. This was frustrating, as access to basic necessities should not be so difficult. Another disappointing experience involved the hotel’s beach shuttle service. During the first two days, we asked about using the shuttle and were told it was already fully reserved. On our last day, even though our check-out time was 12:00 PM, we asked at 9:00 AM if we could
Stayed 3 nights in Dec 2025