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Hotel Description

Krystal Urban Cancun Centro places you in the center of Cancun, within just a 15-minute stroll of popular places like Plaza Las Americas and Dubai Palace Casino. Highlights at this hotel include a nearby private beach, a restaurant, and an outdoor swimming pool.

You can enjoy flat-screen TVs with cable channels, and all 246 rooms feature balconies or patios, ceiling fans, and safes. Room service, hair dryers, and phones are also available.

Lobby y Sushi Bar serves sushi. At the hotel's own poolside bar or lounge bar, you can enjoy a drink. Enjoy the fitness center and pool loungers. Additionally, you'll find a business center, a 24-hour front desk, and dry cleaning/laundry services. Buffet breakfast is available daily between 7 AM and 11 AM. There's also self parking, along with the convenience of a free beach shuttle.

This 3.5-star Downtown Cancun hotel is 2.1 km (1.3 mi) from Market 28 and 4.4 km (2.7 mi) from Turtle Beach.

Krazy Non Refundable (Free Beach Club Access)

Bed Count 2 Full Beds Maximum Occupancy 4 Max
AU$74* Per night/room 4 Jun. - 5 Jun.

Standard Room, 2 Double Beds (Free Beach Club Access)

Bed Count 2 Full Beds Maximum Occupancy 4 Max

Standard Room, 1 King Bed (Free Beach Club Access)

Bed Count 1 King Bed Maximum Occupancy 2 Max

Junior Suite, 1 Bedroom (Free Beach Club Access)

Bed Count 1 King Bed Maximum Occupancy 4 Max

Altitude Room (Free Beach Club Access)

Bed Count 1 King Bed Maximum Occupancy 4 Max

About the Krystal Urban Cancun Centro

Location Av. Sayil Mz. 1, Lote 4-07, Cancun, QROO 77500

Property Features

A private beach is featured. Krystal Urban Cancun Centro offers its guests an outdoor pool and a fitness center. There's a restaurant on site. You can enjoy a drink at one of the bars, which include a poolside bar and a bar/lounge. There's an onsite business center. There are 9 meeting rooms available. The business-friendly Krystal Urban Cancun Centro also features dry cleaning/laundry services, room service (during limited hours), and beach/pool umbrellas. For a fee, parking is available. This 3.5-star Cancun hotel is smoke free.

  • 1 building
  • 246 guestrooms or units
  • 16 levels
  • Built in 2009
  • Dining venue
  • Bar by the pool
  • Bar or lounge
  • Poolside lounge chairs
  • Umbrellas for the pool
  • Business facilities
  • Breakfast available (surcharge)
  • Dry cleaning
  • Front desk (24 hours)
  • Storage area for luggage
  • Elevator
  • No smoking on site

Parking

Self parking (surcharge)

Transport

  • Airport: Cancun Intl. Airport (CUN) (16.8 km / 10.4 mi)
  • Property shuttles: Free beach shuttle
  • Parking: Self parking available for a surcharge

Room Amenities

Krystal Urban Cancun Centro offers 246 air-conditioned accommodations with safes and hair dryers. Rooms open to balconies or patios. 32-inch flat-screen televisions come with cable channels. Bathrooms include showers and complimentary toiletries. Business-friendly amenities include desks and phones. Additionally, rooms include irons/ironing boards and ceiling fans. Housekeeping is provided daily.

  • Private balcony or patio
  • In-room dining (limited hours)
  • Flat-screen television
  • Cable channels
  • Shower
  • Housekeeping (daily)
  • Hair dryer
  • Safe
  • Toiletries (free)
  • Telephone
  • Iron and ironing board
  • Desk
  • Blackout drapes
  • Air conditioning
  • Ceiling fan
  • Ensuite bathroom

Food & Drink

For a fee, guests can enjoy buffet breakfast daily from 7 AM to 11 AM.

Restaurante Aquamarina - Onsite restaurant.

Lobby y Sushi Bar - This bar specializes in sushi. Open daily.

Room service (during limited hours) is available.

Nearby Activities

Recreational amenities at the hotel include an outdoor pool and a fitness center.

Hotel Policies

Check-in

  • Check-in time starts at 3:00 PM
  • Minimum check-in age is: 18
  • Check-in time ends at midnight

Special check-in instructions:

Front desk staff will greet guests on arrival.

This property offers onsite health screenings for COVID-19. There is no charge for rapid antigen departure screenings for US citizens (up to 2 guests per booking) staying 3 nights or more. PCR screening for COVID-19 is available for a surcharge. Guests should contact the concierge upon arrival to schedule departure health screenings.

Front desk staff will greet guests on arrival.

Check-out

  • Check-out by noon

Payment types

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.

Pet Policy

  • No pets allowed

Policies

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property accepts credit cards and cash. For guests' safety, the property includes a fire extinguisher, a smoke detector, and a security system in each accommodation. This property advises that enhanced cleaning and guest safety measures are currently in place. Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F; guestroom doors are sealed after cleaning. Personal protective equipment, including masks, will be available to guests. Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitizer; cashless payment methods are available for all transactions; contactless room service is available; masks are required in public areas. Contactless check-in and contactless check-out are available. Enhanced food service safety measures are in place. Individually-wrapped food options are available for breakfast, lunch, and dinner, and also through room service. Each guestroom is kept vacant for a minimum of 72 hours between bookings. This property affirms that it follows the cleaning and disinfection practices of National Guidelines for reopening Tourism (Mexico). This property affirms that it adheres to the cleaning and disinfection practices of Ecolab (3rd party expert - Global).

  • No rollaway/extra beds available
  • Debit cards not accepted
  • Staffed front desk
  • Security system
  • Property is cleaned with disinfectant
  • Staff wear personal protective equipment
  • Protective clothing is available for guests
  • Masks are available for guests
  • Shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitiser
  • Social distancing measures are in place
  • Contactless check-in is available
  • Property follows regional sanitisation guidelines National Guidelines for reopening Tourism (Mexico)
  • Property confirms they are implementing enhanced cleaning measures
  • Individually wrapped food options are available
  • Individually wrapped food options are available for breakfast
  • Individually wrapped food options are available for lunch
  • Individually wrapped food options are available for dinner
  • Individually wrapped food options are available through room service
  • gap period enforced between guest stays 72 hours
  • Staff temperature checks are conducted regularly
  • Temperature checks are available to guests
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Commonly touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is available
  • Guest accommodation is sealed after cleaning
  • Cashless transactions are available
  • Masks are compulsory at the property
  • Contactless food service / room service is available
  • Property follows sanitisation practices of Ecolab (3rd party expert - Global)
  • Food service has been amended for enhanced safety

Fees

Guests will be asked to pay the following charges at the property:

  • A tax is imposed by the city: MXN 26.89 per accommodation, per night

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: MXN 240 for adults and MXN 120 for children (approximately)
  • Self parking fee: MXN 30 per day
  • Late check-out is available for a fee (subject to availability, amount varies)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Krystal Urban Cancun Hotel
  • Krystal Urban Hotel
  • Krystal Urban Cancun Centro Hotel
  • Krystal Urban Centro Hotel
  • Krystal Urban Centro
  • Hotel Krystal Urban Cancun Centro Cancun
  • Cancun Krystal Urban Cancun Centro Hotel
  • Hotel Krystal Urban Cancun Centro
  • Krystal Urban Cancun Centro Cancun
  • Krystal Urban Cancun
  • Krystal Urban Cancun Centro
  • Krystal Urban Cancun Centro Hotel
  • Krystal Urban Cancun Centro Cancun
  • Krystal Urban Cancun Centro Hotel Cancun

You should know

  • Registered guests are the only ones allowed to be in guestrooms.
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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.