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Sun Palace Cancun - Adults Only - All-inclusive

4.5 star property

Photo gallery for Sun Palace Cancun - Adults Only - All-inclusive

Superior Two Bedroom Presidential Suite - Ocean View | Terrace/patio
Property video
4 restaurants, breakfast, lunch, dinner served; Italian cuisine
3 outdoor pools, pool loungers
Superior Two Bedroom Presidential Suite - Ocean View | Terrace/patio

Reviews

9.2 out of 10
Wonderful

Popular amenities

  • Parking included
The current price is AU$814
includes taxes & fees
3 May - 4 May

Explore the area

View map
Blvd Kukulcan Km 20 Hotel Zone, Cancun, QROO, 77500
  • Place, Iberostar Cancun Golf Course
    ‪19 min walk‬
  • Place, El Rey Ruins
    ‪2 min drive‬
  • Place, Delfines Beach
    ‪3 min drive‬
  • Airport, Cancun, Quintana Roo (CUN-Cancun Intl.)
    ‪17 min drive‬

Room options

View all photos for Superior Junior Suite Ocean View - King Size Bed

Superior Junior Suite Ocean View - King Size Bed

Superior Junior Suite Ocean View - King Size Bed

8.4 out of 10
Very good
(5 reviews)
  • Ocean view
  • 53 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Superior Governor Suite Partial Ocean View - King Size Bed

Superior Governor Suite Partial Ocean View - King Size Bed

Superior Governor Suite Partial Ocean View - King Size Bed

  • Partial ocean view
  • 53 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Superior Two Bedroom Presidential Suite - Ocean View

Superior Two Bedroom Presidential Suite - Ocean View

Superior Two Bedroom Presidential Suite - Ocean View

  • Ocean view
  • 53 sq m
  • 2 bedrooms
  • Sleeps 4
  • 2 King Beds

View all photos for Superior Junior Suite Ocean View - Two Double Beds

Superior Junior Suite Ocean View - Two Double Beds

Superior Junior Suite Ocean View - Two Double Beds

  • Ocean view
  • 53 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds

View all photos for Superior Deluxe Ocean View - Book 4 nights, Get 2 Nights at Punta Cana

Hypo-allergenic bedding, down duvets, free minibar, in-room safe

Superior Deluxe Ocean View - Book 4 nights, Get 2 Nights at Punta Cana

  • Ocean view
  • 39 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Superior Honeymoon Suite Ocean View - King Size Bed

Superior Honeymoon Suite Ocean View - King Size Bed

Superior Honeymoon Suite Ocean View - King Size Bed

8.8 out of 10
Excellent
(6 reviews)
  • Ocean view
  • 53 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Superior Deluxe Ocean View

Hypo-allergenic bedding, down duvets, free minibar, in-room safe

Superior Deluxe Ocean View

9.6 out of 10
Exceptional
(67 reviews)
  • Ocean view
  • 40 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed OR 2 Double Beds

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About the area

Cancun

A luxury stay in Cancun awaits you at Sun Palace Cancun - Adults Only - All-inclusive. Within just a 10-minute stroll, you'll find West Coast of Isla Mujeres, Punta Cancun, and Punta Nizuc National Park and Nichupté Lagoon. Highlights at this beachfront property include 4 restaurants, 3 outdoor swimming pools and a full-service spa. .A day of pampering can include massages and body wraps along with aromatherapy and hydrotherapy. The restaurant, La Tratto, serves Italian cuisine and is open for dinner. With 2 poolside bars and 4 lounge bars to choose from, you can enjoy a drink at the property. Spend the day at the beach where you'll find sunloungers, and enjoy the on-site gym and Hot tub. Plus you'll find free Wi-Fi in public areas, a sauna and a coffee shop/cafe. Free full breakfast is available daily between 7 AM and 11:30 AM. There's also free self parking, along with the convenience of an airport shuttle. .Attractions within a 30-minute walk of this 4.5-property class Zona Hotelera property include Delfines Beach and Iberostar Cancun Golf Course.

What's nearby

  • Nichupté Lagoon - 2 min walk - 0.2 km
  • Iberostar Cancun Golf Course - 19 min walk - 1.7 km
  • El Rey Ruins - 2 min drive - 2.5 km
  • El Rey Ruins Trailhead - 2 min drive - 2.5 km
  • Delfines Beach - 3 min drive - 2.8 km

Getting around

  • Cancun, Quintana Roo (CUN-Cancun Intl.) - 13 min drive

Restaurants

  • ‪Arena Sports Bar - ‬6 min walk
  • ‪Royal Solaris Cancun - ‬7 min walk
  • ‪La Estancia - ‬5 min drive
  • ‪Soluna Bar - ‬5 min drive
  • ‪Azvl - ‬2 min walk

About this property

Sun Palace Cancun - Adults Only - All-inclusive

Some rates at Sun Palace Cancun - Adults Only - All-inclusive are all-inclusive. These rates include on-site meals and beverages, and may include taxes and gratuities. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages and other amenities.

Lie back and work on your tan with relaxing beach amenities, such as umbrellas and sunloungers. At Sun Palace Cancun - Adults Only - All-inclusive, you can cool off in one of the 3 outdoor swimming pools and indulge in a pampering afternoon at the full-service spa.

Free breakfast is served daily. There are 4 restaurants on site, as well as a coffee shop/cafΘ and a nearby snack bar/deli. For a drink, you can stop by one of the on-site bars, including 2 poolside bars and 4 bars/lounges. WiFi is free in public spaces. This luxury property also offers a hot tub, a steam room and a fitness centre. You'll have access to the outdoor pool at a partner property. Self parking is free.

This 4.5-star Cancun property is smoke free.

  • 1 building
  • 247 guestrooms or units
  • 8 levels
  • 4 dining venues
  • 2 bars by the pool
  • 4 bars or lounges
  • Full breakfast (free)
  • Deli
  • Beach lounge chairs
  • Towels for the beach
  • Umbrellas for the beach
  • Poolside lounge chairs
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-in
  • Express check-out
  • Staff members are multilingual
  • Storage area for luggage
  • Front desk safe
  • Tour and ticket information
  • Concierge
  • Terrace
  • Gift shop
  • Beauty salon
  • ATM
  • On-site shopping
  • Bellhop
  • Lift
  • No smoking on site
  • Coffee shop
  • Swim-up bar
Sun Palace Cancun - Adults Only - All-inclusive offers 247 accommodations with free minibar items and a safe. Rooms open to balconies. Beds feature down duvets. Smart televisions come with premium satellite channels. Bathrooms include a separate bath and shower with in-room jetted baths, bathrobes, slippers and complimentary toiletries.

Guests can surf the web using the complimentary wireless Internet access (speed: 100+ Mbps (good for 1–2 people or up to 6 devices)). Business-friendly amenities include desks along with free local calls (restrictions may apply). Additionally, rooms include complimentary bottles of water and coffee/tea makers. Housekeeping is offered on a daily basis and hypo-allergenic bedding can be requested.

The on-site spa has massage/treatment rooms. Services include facials, body wraps, body scrubs and body treatments. A variety of treatment therapies are provided, including aromatherapy and hydrotherapy.

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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 100+ Mbps (good for 1–2 people or up to 6 devices)
  • Available in some public areas: Free WiFi

Parking and transport

  • 24-hour return airport shuttle on request for a surcharge
  • Free self parking on site
  • Limited on-site self parking
  • Wheelchair-accessible parking and van parking available

Food and drink

  • Free full breakfast available daily 7 AM to 11:30 AM
  • 2 poolside bars
  • 4 bars/lounges
  • 4 restaurants
  • A coffee shop/cafe
  • A swim-up bar
  • Snack bar/deli

Restaurants on site

  • Aurora
  • Fuego
  • La Tratto
  • Thai

Things to do

  • 3 outdoor pools
  • Full-service spa
  • Gym
  • Hot tub
  • Outdoor pool (guest access)
  • Sauna
  • Shopping
  • Steam room

Conveniences

  • 24-hour front desk
  • ATM
  • Gift shop/newsstand
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Proposal/romance packages
  • Tour and ticket assistance

Outdoors

  • Beach loungers
  • Beach towels
  • Beach umbrellas
  • On the beach
  • Pool loungers
  • Terrace

Full-service spa

  • Aromatherapy
  • Body scrubs
  • Body wraps
  • Facials
  • Hydrotherapy
  • Manicures/pedicures
  • Massage
  • Spa treatment rooms

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 1 accessible parking space
  • Accessible airport shuttle
  • Braille/raised signage
  • Doorbell and phone notification
  • Front entrance ramp
  • Handrails in stairways (100 centimetre high)
  • Lift (89 centimetre wide door)
  • Magnifying mirror
  • Valet for wheelchair-equipped vehicles
  • Visual fire alarm
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible pool
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible spa
  • Wheelchair-accessible van parking
  • Wheelchairs on site

More

  • 1 building
  • 8 floors
  • Banquet hall
  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Down comforter
  • Hypo-allergenic bedding

Bathroom

  • Dressing gowns
  • Free toiletries
  • Hair dryer
  • Jetted bathtub
  • Private bathroom
  • Separate bathtub and shower
  • Slippers
  • Towels provided

Entertainment

  • Smart TV with premium cable/satellite channels

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Free bottled water
  • Free stocked minibar

More

  • Air conditioning (climate-controlled)
  • Connecting rooms available
  • Desk
  • Free local calls
  • Iron/ironing board
  • Safe

Policies

Check-in

Check-in start time: 3 PM; check-in end time: midnight
Express check-in available
Minimum check-in age - 18

Check-out

Check-out before noon
Express check-out available

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • Pets and service animals are not allowed at Sun Palace Cancun - Adults Only - All-inclusive

Children and extra beds

  • Children younger than 18 are not allowed at this adults-only property. All guests 18 and older are welcome.
  • Cots (infant beds) are not available.

Payment types

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Airport shuttle fee: USD 26 per person (return)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards, debit cards and cash
Safety features at this property include a carbon monoxide detector, a smoke detector and a security system
This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children; if you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children. If you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room. The name on the credit card used at check-in to pay for incidentals must be the primary name on the guest room reservation. This property accepts Visa, Mastercard, American Express, debit cards and cash.
    For guests' safety, the property includes a carbon monoxide detector, a smoke detector and a security system in all accommodation.

Property Registration Number 005-007-000965/2025

We should mention

  • Reservations are needed for massage services and spa treatments. For reservations, contact the property before arrival using the contact information on the booking confirmation.
  • This is an adults-only property and guests under 18 years old aren't allowed.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • Pets and service animals are not allowed on site.

Property is also known as

All Inclusive Sun
Sun Couples
Sun Palace Couples
Sun Palace Couples Only
Sun Palace Couples Only All Inclusive
Sun Palace Couples Only All Inclusive Cancun
Sun Palace Couples Only Cancun
Sun Palace Couples All Inclusive Cancun
Sun Palace Couples All Inclusive
Sun Palace Couples Cancun
Sun Palace Couples All Inclusive All-inclusive property Cancun
Sun Palace Couples All Inclusive All-inclusive property
Sun Couples Inclusive inclusi

Frequently asked questions

What is the cancellation policy at Sun Palace Cancun - Adults Only - All-inclusive?

Sun Palace Cancun - Adults Only - All-inclusive offers free cancellation on select room rates. Check out the cancellation policy for more info.

How much does it cost to stay at Sun Palace Cancun - Adults Only - All-inclusive?

As of 4 Apr 2026, prices found for a 1-night stay for 2 adults at Sun Palace Cancun - Adults Only - All-inclusive on 3 May 2026 start from AU$814, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is parking available at Sun Palace Cancun - Adults Only - All-inclusive?

Yep, Sun Palace Cancun - Adults Only - All-inclusive has a free self car park.

Are there any beaches close to Sun Palace Cancun - Adults Only - All-inclusive?

The closest beach to Sun Palace Cancun - Adults Only - All-inclusive is Delfines Beach (2 km).

Is there a spa on site at Sun Palace Cancun - Adults Only - All-inclusive?

Yep, there is an onsite spa at Sun Palace Cancun - Adults Only - All-inclusive. You'll enjoy heaps of services like body wraps, body scrubs and facials.

Does Sun Palace Cancun - Adults Only - All-inclusive have a pool?

Yep, and guests love it! Sun Palace Cancun - Adults Only - All-inclusive has 3 outdoor swimming pools. Grab your bathers and lounge poolside while enjoying on a lounger and with a drink from one of the bars.

What luxury perks are available at Sun Palace Cancun - Adults Only - All-inclusive?

Sun Palace Cancun - Adults Only - All-inclusive features 2 poolside bars, 3 outdoor pools and a full-service spa. All guestrooms come with Private jetted baths, 24-hour room service and free minibar items.

What makes Sun Palace Cancun - Adults Only - All-inclusive a romantic place to stay?

1 hot tub and romance packages, as well as Jetted bath and private balconies in the guestrooms, help set the scene for a romantic weekend at Sun Palace Cancun - Adults Only - All-inclusive.

Is Sun Palace Cancun - Adults Only - All-inclusive family-friendly?

No, Sun Palace Cancun - Adults Only - All-inclusive is an adults-only property.

Are there hot tubs in the rooms at Sun Palace Cancun - Adults Only - All-inclusive?

No, but there are Jetted bath in the guestrooms.

Does Sun Palace Cancun - Adults Only - All-inclusive serve breakfast?

Sure does, complimentary full brekkie is on offer daily between 7 AM and 11:30 AM.

Is there a free airport shuttle available at Sun Palace Cancun - Adults Only - All-inclusive?

No, but there's an airport shuttle that runs 24 hours a day on request for a fee.

Is there a bar or restaurant at Sun Palace Cancun - Adults Only - All-inclusive?

Relax with a coldie at the 2 poolside bars or 4 lounge bars, and grab a meal at the onsite restaurant that serves Italian cuisine.

What time are check-in & check-out at Sun Palace Cancun - Adults Only - All-inclusive?

Check-in begins at 3 PM. Check-out time is noon.

Are pets allowed at Sun Palace Cancun - Adults Only - All-inclusive?

No, pets and service animals are not allowed.

Sun Palace Cancun - Adults Only - All-inclusive Reviews

Reviews

9.2

Wonderful

Rating 10 - Excellent. 743 out of 1003 reviews
Rating 8 - Good. 145 out of 1003 reviews
Rating 6 - Okay. 67 out of 1003 reviews
Rating 4 - Poor. 21 out of 1003 reviews
Rating 2 - Terrible. 27 out of 1003 reviews

9.8/10

Cleanliness

9.6/10

Staff & service

9.2/10

Amenities

9.6/10

Property conditions & facilities

Reviews

10/10 Excellent

Annemarie

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
The room was spotless, the service incredible and the food was great too. We would certainly go back and recommend to anyone who wamts top notch service and great amenities.
Stayed 5 nights in Dec 2025

6/10 Okay

Holly

Room was great. Cleaning and service were superb. Loved the pools and beach. The desk staff was t
Stayed 7 nights in Dec 2025

10/10 Excellent

Victor David

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Superb. Celebrated our Babymoon at this resort. Nice small secluded resort for couples. Even though it's small it still felt very luxurious and never felt crowded at all. We will be back!
Stayed 3 nights in Dec 2025

10/10 Excellent

Rob

Stayed 1 night in Dec 2025

10/10 Excellent

Hammad

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean and spacious room. Friendly staff. Breakfast was awesome. Restaurants were great only complain I have is 2 out of 4 restaurants were closed But overall my wife and I had a great experience! Definitely recommend and come back here again.
Chichen Itza
Ocean view from our room
Stayed 3 nights in Dec 2025

10/10 Excellent

Adriana

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Everything was amazing. I def will be coming back
Stayed 1 night in Dec 2025

2/10 Terrible

Batsheva

Disliked: Staff & service, room comfort
The only person that I really love and help me is Brenda at the front desk she was amazing The tour is terrible don’t believe them I got allergies to onions they told me don’t worry we will have food for you it’s was a Lie no food no towels and no space in the beach to lay down the restaurant that they told me it’s belong to Sun palace. It’s never was belong to Sun Palace. That was a lie. I’m diabetic. It’s was horrible not Relaxing at all it’s was terrible I got so sick plus I’m on vacation the lady called me at 8 am to go downstairs so she can activate all my activities which is crazy it’s to early in the morning specially I’m on vacation so wrong I was thinking emergency I have to answer the phone but no much more to that
Stayed 3 nights in Dec 2025

10/10 Excellent

Rob

Stayed 1 night in Dec 2025

6/10 Okay

Peter

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Check in was an absolute nightmare. Was asked to show the physical card that I booked the room with. When I said I literally had no clue what card I used, they proceeded to ask me if I used someone else’s card to book the room. Was told to show them my bank account statement proving I booked the room(which doesn’t even make sense), and when I finally figured out which card I used, which was the Apple Card that uses a different number to in person transactions and virtual transactions, they made me screenshot the card details and email them to some unsecured email address. Either they don’t know how cc security works, or they’re literally trying to steal cc details. Either way, I had to immediately change my virtual cc number because it was now compromised.
Stayed 6 nights in Oct 2025

10/10 Excellent

Ebony Marie

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
From start to finish we enjoyed the entire resort! The staff, our room, food, and the spa was all excellent! We will definitely be back!
Stayed 3 nights in Dec 2025

10/10 Excellent

Mark

Liked: Cleanliness, amenities, property conditions & facilities
Friendly staff, clean rooms and beautiful beaches. We will definitely be back
Stayed 8 nights in Nov 2025

10/10 Excellent

Nichole

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
The resort was amazing all around.
Stayed 5 nights in Nov 2025

6/10 Okay

Anjay

Room had a humidity and mold issue. Very surprising as this hotel is highly rated. The mold issue seems to be all over the hotel.
Stayed 3 nights in Nov 2025

10/10 Excellent

Darci

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Food was fabulous, service amazing, truly great staff. The room was spacious and what a view!
Stayed 5 nights in Nov 2025

10/10 Excellent

KATHLEEN LORRAINE, OLATHE

Liked: Cleanliness, amenities, property conditions & facilities
Amenities
Stayed 6 nights in Nov 2025

2/10 Terrible

Hasmik

Travelled with partner
Disliked: Cleanliness
The hotel is disgusting. Staff are all bunch of liars
Stayed 4 nights in Nov 2025

10/10 Excellent

Leon D

Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
Service was exceptional
Stayed 5 nights in Nov 2025

10/10 Excellent

Luis

Stayed 4 nights in Nov 2025

10/10 Excellent

Carlton, Seattle

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Always
Stayed 6 nights in Nov 2025

10/10 Excellent

Amparo

Liked: Cleanliness, amenities, property conditions & facilities
Yes!! Excellent service!!
Stayed 3 nights in Sep 2025

10/10 Excellent

Jacob

Liked: Cleanliness, amenities, property conditions & facilities
The room was very clean and cleaned everyday. All the staff were exceptional The beach staff who brought drinks and food were exceptional very thoughtful. From the lifeguards to each server, coming to the beach we knew we would be taken care of. Sweet and Coffee has some of the best staff each and everytime we came there the sated has a smile on their face and was willing to make the drink we wanted. Able from Trattoria was an amazing server he served us 2 times and was always pleasant to talk to -Francisco from Thai was a pleasant server always kind and at service there was never a dirty plate at our table. -Adrian from Trattoria was a very sweet server he asked about our stay and found out it was our honeymoon then made us a special dessert with our names and a heart, made our dinner that bit more special. -Brenda from front desk was always willing to help and answer any questions if we had any. She was very pleasant -Alexis: when we had a slight inconvenience he was there to make sure everything was smooth and our experience stayed top notch, we were taken care
Stayed 9 nights in Oct 2025

10/10 Excellent

Candace

Liked: Amenities
Everything
Stayed 4 nights in Oct 2025

10/10 Excellent

Brenda

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everyone who works there are so friendly and extremely hard workers!
Stayed 4 nights in Oct 2025

10/10 Excellent

Oscar

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Thai Restaurant was amazing
Stayed 4 nights in Sep 2025

10/10 Excellent

Brian Joseph

Travelled with family
Liked: Staff & service, amenities, property conditions & facilities
Loved it! My first time in Cancun was very enjoyable, thanks in part to a very beautiful place called sun palace.
Stayed 3 nights in Sep 2025