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Seadust Cancún All Inclusive Family Resort

3.5 star property
Family fun on the beach, with 3 outdoor pools, near La Isla Shopping Mall

Photo gallery for Seadust Cancún All Inclusive Family Resort

View from property
Premium Suite, 2 Double Beds
3 outdoor pools, pool cabanas (surcharge), pool umbrellas
9 bars/lounges, swim-up bar, beach bar
Grand Suite, 1 King Bed (Master, Sunset View) | Lake view

Reviews

7.8 out of 10
Good

Popular amenities

  • Parking available
  • Bar
  • Room service
  • Spa
The current price is AU$419
includes taxes & fees
19 June - 20 June

Explore the area

Map
Blvd. Kukulcán Km.17, Lote 52-04, Zona Hotelera, Cancun, QROO, 77500
  • Marlin Beach
    ‪5 min walk‬
  • Cancun Interactive Aquarium
    ‪11 min walk‬
  • La Isla Shopping Mall
    ‪13 min walk‬
  • Cancun, Quintana Roo (CUN-Cancun Intl.)
    ‪23 min drive‬

Room options

View all photos for Family Suite, Multiple Beds (King)

Family Suite, Multiple Beds (King)

Family Suite, Multiple Beds (King)

Highlights

Balcony
Air conditioning
Free rollaway/extra beds
Free cots/infant beds
Free minibar items
Smart TV
Blackout curtains
Separate bedroom
  • 55 sq m
  • Partial sea view
  • Sleeps 5
  • 1 Single Bunk Bed and 1 King Bed

View all photos for Deluxe Suite (Double)

Deluxe Suite (Double)

Deluxe Suite (Double)

Highlights

Balcony
Air conditioning
Free rollaway/extra beds
Free cots/infant beds
Free minibar items
Smart TV
Blackout curtains
Separate bedroom
  • Lagoon view
  • Sleeps 4
  • 2 Double Beds

View all photos for Premium Suite, 1 King Bed

Premium Suite, 1 King Bed

Premium Suite, 1 King Bed

Highlights

Balcony
Air conditioning
Free rollaway/extra beds
Free cots/infant beds
Free minibar items
Smart TV
Blackout curtains
Separate bedroom
  • 55 sq m
  • Partial ocean view
  • Sleeps 3
  • 1 King Bed

View all photos for Suite, 1 King Bed, Oceanfront

Suite, 1 King Bed, Oceanfront

Suite, 1 King Bed, Oceanfront

Highlights

Balcony
Air conditioning
Free rollaway/extra beds
Free cots/infant beds
Free minibar items
Smart TV
Blackout curtains
Separate bedroom
  • 60 sq m
  • Hill view
  • Sleeps 3
  • 1 King Bed

View all photos for Suite, 2 Double Beds, Oceanfront

Suite, 2 Double Beds, Oceanfront

Suite, 2 Double Beds, Oceanfront

Highlights

Balcony
Air conditioning
Free rollaway/extra beds
Free cots/infant beds
Free minibar items
Smart TV
Blackout curtains
Separate bedroom
  • 60 sq m
  • Ocean view
  • Sleeps 4
  • 2 Double Beds

View all photos for Premium Suite, 2 Double Beds

Premium Suite, 2 Double Beds

Premium Suite, 2 Double Beds

Highlights

Balcony
Air conditioning
Free rollaway/extra beds
Free cots/infant beds
Free minibar items
Smart TV
Blackout curtains
Separate bedroom
  • 55 sq m
  • Partial ocean view
  • Sleeps 4
  • 2 Double Beds

View all photos for Grand Suite, 1 King Bed (Master, Sunset View)

Grand Suite, 1 King Bed (Master, Sunset View)

Grand Suite, 1 King Bed (Master, Sunset View)

Highlights

Balcony
Air conditioning
Free rollaway/extra beds
Free cots/infant beds
Free minibar items
Smart TV
Blackout curtains
Separate bedroom
  • 62 sq m
  • Lagoon view
  • Sleeps 4
  • 1 King Bed

View all photos for Standard Suite, 1 King Bed

Standard Suite, 1 King Bed

Standard Suite, 1 King Bed

Highlights

Balcony
Air conditioning
Free rollaway/extra beds
Free cots/infant beds
Free minibar items
Smart TV
Sofa bed - king
Ceiling fan
  • 55 sq m
  • Partial sea view
  • Sleeps 3
  • 1 King Bed

View all photos for Standard Suite, 2 Double Beds

Standard Suite, 2 Double Beds | Beach/ocean view

Standard Suite, 2 Double Beds

Highlights

Balcony
Air conditioning
Free rollaway/extra beds
Free cots/infant beds
Free minibar items
Smart TV
Blackout curtains
Separate bedroom
  • 55 sq m
  • Partial sea view
  • Sleeps 4
  • 2 Double Beds

View all photos for Deluxe Suite, 1 King Bed

Deluxe Suite, 1 King Bed

Deluxe Suite, 1 King Bed

Highlights

Balcony
Air conditioning
Free rollaway/extra beds
Free cots/infant beds
Free minibar items
Smart TV
Blackout curtains
Separate bedroom
  • 60 sq m
  • Lagoon view
  • Sleeps 3
  • 1 King Bed

View all photos for Family Suite, Multiple Beds (Double)

Family Suite, Multiple Beds (Double)

Family Suite, Multiple Beds (Double)

Highlights

Balcony
Air conditioning
Free rollaway/extra beds
Free cots/infant beds
Free minibar items
Smart TV
Blackout curtains
Separate bedroom
  • 55 sq m
  • Partial sea view
  • Sleeps 5
  • 1 Single Bunk Bed and 2 Double Beds

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About the area

Cancun

An all-inclusive stay in Cancun awaits you at Seadust Cancún All Inclusive Family Resort. Within just a 15-minute stroll, you'll find popular places like La Isla Shopping Mall and Hotel Zone Beaches. Highlights at this beachfront resort include 9 restaurants, 3 outdoor swimming pools and a full-service spa. .A pampering day can include deep-tissue massages, hot stone massages and aromatherapy along with access to the sauna and hot tub. The restaurant, Florencia, serves Italian cuisine and is open for dinner. With 9 lounge bars and a beach bar to choose from, you can enjoy a drink at the resort. Spend the day at the beach where you'll find sunloungers, and enjoy the on-site free water park and free kids' club. Additionally, you'll find free Wi-Fi in public areas, a gym and a lazy river. There's also the convenience of free self parking. .This 3.5-property class Zona Hotelera resort is 4.9 km (3.1 mi) from Delfines Beach and 3.5 km (2.2 mi) from Iberostar Cancun Golf Course.
View more Resorts in CancunOpens in a new window

What's nearby

  • Kukulcan Plaza Shopping Mall - 1 min walk - 0.0 km
  • Marlin Beach - 5 min walk - 0.4 km
  • Cancun Interactive Aquarium - 11 min walk - 1.0 km
  • La Isla Shopping Mall - 13 min walk - 1.1 km
  • Aquaworld - 2 min drive - 2.5 km

Getting around

  • Cancun, Quintana Roo (CUN-Cancun Intl.) - 19 min drive

Restaurants

  • ‪La Veranda - ‬5 min walk
  • ‪El Fish Fritanga - ‬6 min walk
  • ‪Ilios Restaurant - ‬8 min walk
  • ‪mb Restaurant - ‬9 min walk
  • ‪Taboo Cancun - ‬13 min walk

About this property

Seadust Cancún All Inclusive Family Resort

Family fun on the beach, with 3 outdoor pools, near La Isla Shopping Mall
Seadust Cancún All Inclusive Family Resort is an all-inclusive resort. Room rates include meals and beverages at on-site restaurants and bars. Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages and other amenities.

Spend the day at the beach and work on your tan with sunloungers (chaise longues) or relax in the shade with umbrellas. At Seadust Cancún All Inclusive Family Resort, you can cool off in one of the 3 outdoor swimming pools and indulge in a pampering afternoon at the full-service spa.

There are 9 restaurants on site, as well as a coffee shop/cafΘ and a nearby snack bar/deli. You can enjoy a drink at one of the bars, which include 9 bars/lounges, a beach bar and a swim-up bar. WiFi is free in public spaces. This all-inclusive resort also offers a complimentary water park, a complimentary children's club and a children's pool. Free self parking is available.

Smoking is allowed in designated areas at this 3.5-star Cancun resort.

  • 502 guestrooms or units
  • 12 levels
  • 9 dining venues
  • 9 bars or lounges
  • Built in 2006
  • Deli
  • Kid's club (free)
  • Supervised kid's activities (free)
  • Childcare (surcharge)
  • Beach lounge chairs
  • Towels for the beach
  • Umbrellas for the beach
  • Cabanas by the pool (surcharge)
  • Poolside lounge chairs
  • Umbrellas for the pool
  • Conference centre
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Staff members are multilingual
  • Storage area for luggage
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Games room or arcade
  • Corner/local shop
  • Garden
  • Gift shop
  • Beauty salon
  • Television in lobby
  • ATM
  • On-site shopping
  • Bellhop
  • Lift
  • Smoking in designated areas
  • Water dispenser
  • Bar on the beach
  • Coffee shop
  • Swim-up bar
Seadust Cancún All Inclusive Family Resort offers 502 air-conditioned accommodations with free minibar items and a safe. Rooms open to balconies. 55-inch Smart televisions come with satellite channels.

Bathrooms include a shower with a rainfall showerhead, complimentary toiletries and hairdryers. Guests can surf the web using complimentary wired and wireless Internet access. Additionally, rooms include complimentary bottles of water and coffee/tea makers. Housekeeping is provided on a daily basis.

The on-site spa has 2 treatment rooms, including rooms for couples and outdoor treatment areas. Services include deep-tissue massages, hot stone massages, sports massages and Swedish massages. A variety of treatment therapies are provided, including aromatherapy, Ayurvedic and hydrotherapy. The spa is equipped with a sauna, a hot tub and a steam room.

The spa is open daily. Children under 18 years old are not allowed in the spa without adult supervision. Guests under 6 years old are not allowed in the spa.

Languages

English, Spanish

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Property amenities

Internet

  • Available in all rooms: Free WiFi and wired internet
  • Available in some public areas: Free WiFi

Parking and transport

  • Height restrictions apply for on-site parking
  • Free self parking on site
  • Onsite parking includes off-street options

Food and drink

  • 9 bars/lounges
  • 9 restaurants
  • A beach bar
  • A coffee shop/cafe
  • A swim-up bar
  • Snack bar/deli

Restaurants on site

  • Big Ben
  • Florencia
  • Food Gallery
  • Manhattan
  • Samurai

Things to do

  • 3 outdoor pools
  • Arcade/game room
  • Children's pool
  • Communal pool
  • Fitness classes
  • Free children's club
  • Free water park
  • Full-service spa
  • Gym
  • Hot tub
  • Lazy river
  • Mini golf
  • Playground
  • Sauna
  • Shopping
  • Steam room
  • TV in common areas
  • Waterslide
  • Yoga classes

Family friendly

  • 3 outdoor pools
  • Arcade/game room
  • Babysitting (surcharge)
  • Children's pool
  • Free children's club
  • Free cot
  • Free rollaway/extra bed
  • Free supervised activities for children
  • Free water park access
  • Grocery/convenience store
  • Laundry facilities
  • Lazy river
  • Lifeguards on site
  • Living room
  • Mini golf
  • Playground
  • Snack bar/deli
  • Waterslide

Conveniences

  • 24-hour front desk
  • ATM
  • Gift shop/newsstand
  • Grocery/convenience store
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Water dispenser

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance
  • Wedding services

Business services

  • 7 meeting rooms
  • Conference centre

Outdoors

  • Beach loungers
  • Beach towels
  • Beach umbrellas
  • Garden
  • On the beach
  • Pool cabanas (surcharge)
  • Pool loungers
  • Pool umbrellas

Full-service spa

  • 2 treatment rooms
  • Aromatherapy
  • Ayurvedic treatments
  • Body scrubs
  • Body wraps
  • Couples treatment rooms
  • Deep-tissue massages
  • Facials
  • Hot stone massages
  • Hot tub
  • Hydrotherapy
  • Manicures/pedicures
  • Outdoor treatment areas
  • Prenatal massages
  • Reflexology
  • Sauna
  • Spa open daily
  • Sports massages
  • Steam room
  • Swedish massages
  • Thai massages

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Front entrance ramp
  • Lift (110 centimetre wide door)
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible pool
  • Wheelchair-accessible restaurant

More

  • 12 floors
  • At least 80% lighting from LEDs
  • Banquet hall
  • Built in 2006
  • Comprehensive food waste policy
  • Comprehensive recycling policy
  • Designated smoking areas
  • Eco-friendly cleaning products used
  • Humane treatment of captive wild animals
  • Lifeguards
  • Local artist showcase
  • Local culture and ecosystem education
  • Locally-owned and organised tours and activities
  • Vegan dining options
  • Vegetarian breakfast available
  • Vegetarian dining options
  • Water dispenser usage encouraged

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Free cot
  • Free rollaway/extra bed

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Rainfall showerhead
  • Shampoo
  • Shower
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • 55-inch smart TV with cable/satellite channels

Food and drink

  • Coffee/tea maker
  • Free bottled water
  • Free stocked minibar
  • Limited room service

More

  • Air conditioning
  • Ceiling fan
  • Cleaning products are eco-friendly
  • Eco-friendly toiletries
  • Iron/ironing board
  • LED lighting
  • Living room
  • Phone
  • Recycling
  • Reusable coffee/tea filters
  • Safe
  • Water-efficient showers
  • Water-efficient toilets
  • Window screens

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: 11:30 PM
Early check-in subject to availability
Early check-in is available for a fee
Late check-in subject to availability
Minimum check-in age - 18

Check-out

Check-out before noon
Late check-out subject to availability
A late check-out fee will be charged

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

  • Pets and service animals are not allowed at Seadust Cancún All Inclusive Family Resort

Children and extra beds

  • Children are welcome.
  • Free rollaway/extra beds!
  • Free cots (infant beds)!

Payment types

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards; cash is not accepted
On-site parties or group events are strictly prohibited
This property uses a grey water recycling system and eco-friendly cleaning products
Noise-free guestrooms cannot be guaranteed
Safety features at this property include a fire extinguisher, a smoke detector and a first aid kit
This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children; if you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children. If you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room. The name on the credit card used at check-in to pay for incidentals must be the primary name on the guest room reservation. This property accepts Visa, Mastercard and American Express. Cash is not accepted. On-site parties or group events are strictly prohibited. This property uses a grey water recycling system and eco-friendly cleaning products. Noise-free guestrooms cannot be guaranteed.
    For guests' safety, the property includes a fire extinguisher, a smoke detector and a first aid kit in all accommodation.

We should mention

  • Reservations are needed for massage services and spa treatments. For reservations, contact the resort before arrival using the contact information on the booking confirmation.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Pets and service animals are not allowed on site.

Property is also known as

Seadust Cancun Family Resort All Inclusive
Great Parnassus All Inclusive
Great Parnassus Cancun
Great Parnassus Resort
Great Parnassus Resort All Inclusive
Great Parnassus Resort All Inclusive Cancun
Parnassus All Inclusive Resort
Parnassus Great
Parnassus Resort
Seadust Cancun Family All Inclusive
Seadust Cancun Family Resort
Seadust Family Resort
Great Parnassus Family Resort All Inclusive
Great Parnassus Family Inclus

Frequently asked questions

What is the cancellation policy at Seadust Cancún All Inclusive Family Resort?

Seadust Cancún All Inclusive Family Resort offers free cancellation on select room rates. Check out the cancellation policy for more info.

How much does it cost to stay at Seadust Cancún All Inclusive Family Resort?

As of 16 June 2025, prices found for a 1-night stay for 2 adults at Seadust Cancún All Inclusive Family Resort on 19 June 2025 start from AU$419.29, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is parking available at Seadust Cancún All Inclusive Family Resort?

Yep, Seadust Cancún All Inclusive Family Resort has a free self car park.

Are there any beaches close to Seadust Cancún All Inclusive Family Resort?

Yep, Seadust Cancún All Inclusive Family Resort is a short 6-minute walk from Hotel Zone Beaches.

Is there a spa on site at Seadust Cancún All Inclusive Family Resort?

Yep, there is an onsite spa at Seadust Cancún All Inclusive Family Resort. It has a hot tub, a steam room and a sauna. You'll enjoy heaps of services like body wraps, body scrubs and facials, as well as prenatal massages.

Does Seadust Cancún All Inclusive Family Resort have a pool?

Yep, and guests love it! Take your pick from 3 outdoor swimming pools, a communal pool and a kids' pool. Grab your bathers and lounge poolside while enjoying in a cabana and under the shade of an umbrella.

Does Seadust Cancún All Inclusive Family Resort have a waterslide?

Yep, this property has a waterslide!

What luxury perks are available at Seadust Cancún All Inclusive Family Resort?

Seadust Cancún All Inclusive Family Resort features 3 outdoor pools, a full-service spa and 9 restaurants.

What makes Seadust Cancún All Inclusive Family Resort a romantic place to stay?

A hot tub and couples spa treatments, as well as rainfall showerheads and private balconies in the guestrooms, help set the scene for a romantic weekend at Seadust Cancún All Inclusive Family Resort.

Is Seadust Cancún All Inclusive Family Resort family-friendly?

You bet! With amenities such as a free children's club and a children's pool, as well as free infant beds and free extra beds in the guestrooms, it's no surprise that Seadust Cancún All Inclusive Family Resort is a hit with families.

Is there a free airport shuttle available at Seadust Cancún All Inclusive Family Resort?

No, Seadust Cancún All Inclusive Family Resort does not offer an airport shuttle service.

Is there a bar or restaurant at Seadust Cancún All Inclusive Family Resort?

Yep, they've got a beach bar and 9 restaurants. Pre dinner cocktails anyone?

What time are check-in & check-out at Seadust Cancún All Inclusive Family Resort?

Check-in begins at 3:00 PM. Check-out time is noon.

Are pets allowed at Seadust Cancún All Inclusive Family Resort?

No, pets and service animals are not allowed.

Seadust Cancún All Inclusive Family Resort Reviews

Reviews

7.8

Good

Rating 10 - Excellent. 996 out of 2276 reviews
Rating 8 - Good. 567 out of 2276 reviews
Rating 6 - Okay. 298 out of 2276 reviews
Rating 4 - Poor. 182 out of 2276 reviews
Rating 2 - Terrible. 233 out of 2276 reviews

8.0/10

Cleanliness

8.4/10

Staff & service

7.8/10

Amenities

7.4/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

4/10 Poor

Amanda

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Needs more pool chairs and umbrellas. Bed sheets looked dirty! Amenities under construction. Good service slow!
Stayed 6 nights in Mar 2025

6/10 Okay

Mirce

Travelled with group
Liked: Cleanliness
great for family
Stayed 3 nights in Dec 2024

10/10 Excellent

Fleurdeliz

Liked: Cleanliness, staff & service
Stayed 3 nights in Mar 2025

6/10 Okay

Gillian

Travelled with family
Liked: Cleanliness
Disliked: Property conditions & facilities
The property was clean but looking tired. We found everything was a wait. One staff at each bar meant a line up every time. The restaurants are first come first serve, so we had an hour wait each evening for dinner. The buffet line for breakfast was ridiculous. Food and drinks were fine. Nothing overly memorable.
Stayed 3 nights in Mar 2025

6/10 Okay

Julie Ann, Excelsior Springs

Travelled with partner
Liked: Cleanliness, staff & service, amenities
Room 902: This room had a great view! You do overlook an area of the resort that is no longer ised however. It could use some maintenance, nothing we couldn't handle. One of the jets kept coming out. The housekeeper kept putting it back in. The shower leaked onto the floor behind the door. Ultimately that could create a slip and fall hazard. It would be really nice if privacy tint was put on the glass on the balcony. The refrigerator did not keep things cold. I notified someone the first day and it wasn't resolved. The room did have a few cosmetic issues, but was wonderful overall. We never felt unsafe. I did request a specific pop be restocked in the refrigerator and not the other kinds. That request was said to be accommodated, however never was even after four conversations. All other issues (very minor) we had were quickly resolved. We ate in the buffet several times. The food was great! We did however sit approx seven times with absolutely no server, even helped ourselves to our own napkins and silverware. We were there ten days and never able to eat in the Italian restaurant due to long waits. We did try the other dining options and greatly enjoyed them. All requests (double shots and heavy pours lol) and a whole of my favorite pop were accommodated. There are not enough chairs at the beach or the pool to accommodate the size of the resort. The beach: kept very clean. Was wonderful to listen to the band the couple times they played in the evening!! I have more to say
Stayed 10 nights in Feb 2025

6/10 Okay

Mark

Travelled with family

Not worth the high price

For the price of this hotel I would choose another resort , the food was not very good , the drink are watered down . Only real nice thing about this resort is the location and nice beach
Stayed 4 nights in Mar 2025

10/10 Excellent

Andrei

Travelled with family
Liked: Staff & service, amenities, property conditions & facilities
We really like this resort. It’s a great place for kids but only two pools on Front near the sea was available. Another pool for kids and splash area was closed at this time and was on the reconstruction. Some times we have difficulties with reservation and restaurants due to long waitlist, but the food was really fresh and great. And personal and all the staff was very friendly and professional.
Stayed 4 nights in Mar 2025

6/10 Okay

Jamaal

Liked: Cleanliness
Stayed 3 nights in Mar 2025

2/10 Terrible

Shawna

Travelled with partner, Travelled with group
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
FALSE ADVERTISEMENT!!! We booked this resort through travelocity with the expectation that what was advertised on the site would be what we would be getting when we arrived at our destination. Unfortunately, this was not the case. The amentities advertised when booking were we're hot tub, Swim up bar, adult area, Billiard room, 9 restraunts on site, lounge chair at the pool fitness and yoga classes onsite. Now what we got was no hot tub, no swim up bar, no adult area, no fitness and yoga classes and we did not have access to 9 restraunts. We did have a billiard room however, the pool table ONLY HAD 4 pool balls (not sure how you play pool without all the required game pieces of the game). Also, not one day was i able to have access to a lounge chair at the pool. They did not have nearly enough lounge chaors for the amount of ppl staying at this resort. I can tell you the food was a 5 out of 10 and the drinks were hands down the worst ive ever tasted in my life. We had to hunt down towels and wash clothes daily becaise nobody brought us clean ones. Also, thos can put the cleanliness in to prespective, someone vomitted in the staircase Wednesday (which we had to use because the elevators took forever and half of them were out of order) on Saturday when we left to come home the vomit was still in the staircase. Nobody cleans at the resort!!!! Disgustingly filthy! Also, this resort is very run down and dated! Lots of unsafe situations! HORRIBLE!
Stayed 6 nights in Mar 2025

10/10 Excellent

Hrishikesh

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very good all inclusive resort with a variety of dining options. There are 3 sections pool and beautiful beach that follows
Stayed 4 nights in Dec 2024

8/10 Good

Cristobal

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This property is definitely catered to families and was great for the kids! The food was average and to pool area/beach area was hard to get a spot unless you got up early to reserve a spot by putting your belongings on a chair. We were trying to pick out a place where we didn’t have to leave the resort and this place had a water park the kids enjoyed daily. The staff made us feel welcomed by bringing us a cake for our anniversary. The facility needs some upgrades, our room wall was falling apart and the restrooms were a little outdated. Overall, the stay was a little above average due to the amenities.
Stayed 4 nights in Mar 2025

10/10 Excellent

Felicia

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Great property. It's very child oriented.
Stayed 4 nights in Mar 2025

10/10 Excellent

Edaena

Liked: Cleanliness, staff & service, property conditions & facilities
Great staff
Stayed 1 night in Mar 2025

2/10 Terrible

Wendy

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Save you the headache and go somewhere else if you’re looking for all inclusive this isn’t it unless you’re an infinity member which it’s one of their timeshares club service at the hotel overall worst only good thing they got was the beach and the spa service. Very upset that Expedia doesn’t warned you about this hotel hidden fees and the hotel ask for payments cash and won’t give receipt after payment it’s a back and forth between Expedia and the hotel just pay the extra money and stay else where to enjoy your family vacations
Stayed 5 nights in Mar 2025

2/10 Terrible

Andrea

Travelled with family
Liked: Staff & service
Disliked: Amenities, property conditions & facilities
Zero beach and pool chairs unless you get up at 5am to reserve. If you do get up to reserve other people steal the loungers and move your towels. Limited umbrellas at pool and zero at beach. Buffet food was luke warm. Fruit options were good. Took forever at restaurants to get food and missed most of the shows. House keeping two days out of 6, had to call or take off housekeeping spot for towels and toilet paper three times. Our make up room was hung on door every day. Fridge was not restocked. Most of the bartenders and servers were great. Kids enjoyed ice cream. Had higher hopes and we made best of it but we will not be going back or telling friends/family to go there. Javier was attentive and professional!
Stayed 6 nights in Mar 2025

8/10 Good

Xochitl

Stayed 5 nights in Mar 2025

4/10 Poor

Herbert R

Disliked: Cleanliness, staff & service, property conditions & facilities
The staff was not welcoming.. During open hours the restaurant refuse to serve us because they were at "compacity" even thoigh there were plenty of tables... The bathrooms were old. The food was TERRIBLE
Stayed 1 night in Mar 2025

10/10 Excellent

Anna Lyn

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Mar 2025

10/10 Excellent

Rameez Raja

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Seadust was amazing, lot of options for food round the clock. Very friendly staff.
Stayed 4 nights in Mar 2025

10/10 Excellent

Betty

Travelled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
Room we’re good size
Stayed 5 nights in Mar 2025

8/10 Good

Jino

Stayed 6 nights in Feb 2025

8/10 Good

Carol

Liked: Cleanliness, staff & service
I read some terrible reviews before we left & I was panicking thinking maybe I should cancel? Well I am so glad we did not cancel. We traveled with two little ones (2,4) & we had a blast. Pros: Very kid driven, always a wonderful show at night at 7 pm (early enough for my littles), they had ceramic painting by the pool a few days that was a small extra charge that my kids enjoyed, fun music by the main pool all day & entertainment, pool drink service was good. Our room was very clean and consistent each day. Restaurants were good (def go to the japanese & steak house). Everyone was very friendly & we felt safe at all times. Beach was beautiful. Cons: kids water park is run down & water was freezing, we went for about 15 minutes & never went back. Main pool water is on the colder side as well-I have two littles and often they were shivering even in 85 degree weather. There is no poolside food ordering like we are used to-You have to wait for lunch to open at the poolside buffet and wait in line and choices are limited. Our air conditioner in our room was so loud-we never complained about it, we just shut it off at night and put the fan on but it got warm. The building outside needs some love, chipped paint that could look nicer but not a big deal to us. You have to get pool chairs by 6:15 am the latest if you want shade-im not kidding. All in all we still had an amazing time especially for the value! I would recco if you are on a budget.
Stayed 6 nights in Mar 2025

2/10 Terrible

Jason

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Feb 2025

8/10 Good

Dari

Stayed 3 nights in Mar 2025

10/10 Excellent

Kenia

Stayed 2 nights in Dec 2024