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Altitude at Krystal Grand Cancun - All inclusive

4.5 star property
Luxury property on the beach, with 4 outdoor pools

Photo gallery for Altitude at Krystal Grand Cancun - All inclusive

View from property
4 outdoor pools, pool loungers
Front of property - evening/night
Couples treatment room(s), body treatments, hydrotherapy, aromatherapy
View from property

Reviews

8.0 out of 10
Very good

Popular amenities

  • Bar
  • Room service
The current price is AU$589
includes taxes & fees
18 May - 19 May

Explore the area

Map
Boulevard Kukulcan km 8.5, Cancun, QROO, 77500
  • Gaviota Azul Beach
    ‪1 min walk‬
  • Cancun Convention Center
    ‪5 min walk‬
  • Forum Beach
    ‪6 min walk‬
  • Cancun, Quintana Roo (CUN-Cancun Intl.)
    ‪24 min drive‬

Room options

View all photos for Altitude Corner Suite Ocean Front

Minibar, in-room safe, desk, soundproofing

Altitude Corner Suite Ocean Front

Highlights

Balcony
Soundproofed
Air conditioning
Connecting rooms available
Free cots/infant beds
Flat-screen TV
Pillow menu
Hairdryer
  • 56 sq m
  • Ocean view
  • Sleeps 2
  • 1 King Bed

View all photos for Altitude Suite Ocean Front

Altitude Suite Ocean Front | Living area

Altitude Suite Ocean Front

Highlights

Balcony
Soundproofed
Air conditioning
Connecting rooms available
Free cots/infant beds
Flat-screen TV
Pillow menu
Hairdryer
  • 51 sq m
  • Ocean view
  • Sleeps 2
  • 1 King Bed

View all photos for Altitude Corner Suite Partial View

Altitude Corner Suite Partial View

Altitude Corner Suite Partial View

Highlights

Balcony
Soundproofed
Air conditioning
Connecting rooms available
Free rollaway/extra beds
Free cots/infant beds
Flat-screen TV
Pillow menu
  • 56 sq m
  • Partial ocean view
  • Sleeps 2
  • 1 King Bed

View all photos for Altitude Suite Double

Altitude Suite Double | Living area

Altitude Suite Double

Highlights

Balcony
Soundproofed
Air conditioning
Connecting rooms available
Free cots/infant beds
Flat-screen TV
Pillow menu
Hairdryer
  • 51 sq m
  • City view
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

View all photos for Altitude Master Suite

Altitude Master Suite

Altitude Master Suite

Highlights

Balcony
Separate dining area
Soundproofed
Air conditioning
Connecting rooms available
Free rollaway/extra beds
Free cots/infant beds
Flat-screen TV
  • 98 sq m
  • Ocean view
  • Sleeps 2
  • 1 King Bed

View all photos for Suite Standard With Sea View

Minibar, in-room safe, desk, soundproofing

Suite Standard With Sea View

  • Sea view
  • Sleeps 2
  • 1 King Bed

View all photos for Room Standard

Minibar, in-room safe, desk, soundproofing

Room Standard

  • Sleeps 2
  • 1 King Bed

View all photos for Room Standard With Street View

Minibar, in-room safe, desk, soundproofing

Room Standard With Street View

  • Sleeps 4
  • 2 Double Beds

Suite Standard With Ocean View

  • Ocean view
  • Sleeps 2
  • 1 King Bed

View all photos for Suite Master With Ocean View

Minibar, in-room safe, desk, soundproofing

Suite Master With Ocean View

  • Ocean view
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Suite Standard With Ocean View

Minibar, in-room safe, desk, soundproofing

Suite Standard With Ocean View

  • Ocean view
  • Sleeps 2
  • 1 King Bed

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About the area

Cancun

A luxury stay in Cancun awaits you at Altitude at Krystal Grand Cancun - All inclusive. Within steps you'll find Gaviota Azul Beach and Cancun Convention Center within a short 5-minute stroll. Highlights at this all-inclusive property include 4 restaurants, 4 outdoor swimming pools and a full-service spa. .A day of pampering at BEACH HOUSE SPA can include massages, body wraps and body scrubs along with aromatherapy and hydrotherapy. The restaurant, Risotto, serves Italian cuisine. With 4 lounge bars and a poolside bar to choose from, you can enjoy a drink at the property. Spend the day at the beach and enjoy the on-site free kids' club, gym and steam room. Business amenities include meeting rooms and a business centre. Other amenities include free Wi-Fi in public areas, a children's swimming pool and a coffee shop/cafe. Each morning free cooked-to-order breakfast is offered between 7:00 AM and 11:00 AM. There's also the convenience of free valet parking. .Attractions within a 10-minute drive of this 4.5-property class Zona Hotelera property include La Isla Shopping Mall and Tortuga Beach.

What's nearby

  • Gaviota Azul Beach - 1 min walk - 0.1 km
  • Cancun Convention Center - 5 min walk - 0.4 km
  • Forum Beach - 6 min walk - 0.6 km
  • Caracol Beach - 7 min walk - 0.6 km
  • Hotel Zone Beaches - 13 min drive - 5.8 km

Getting around

  • Cancun, Quintana Roo (CUN-Cancun Intl.) - 24 min drive

Restaurants

  • ‪Hooters - ‬5 min walk
  • ‪Mandala - ‬5 min walk
  • ‪The Moongate - ‬2 min walk
  • ‪Monkey Business - ‬5 min walk
  • ‪El Timón de Cancún Zona Hotelera - ‬6 min walk

About this property

Altitude at Krystal Grand Cancun - All inclusive

Luxury property on the beach, with 4 outdoor pools
Altitude at Krystal Grand Cancun - All inclusive is an all-inclusive property. Room rates include meals and beverages at on-site restaurants and bars. Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages and other amenities.

Altitude at Krystal Grand Cancun - All inclusive offers its guests a full-service spa, 4 outdoor swimming pools, a steam room, and a fitness centre. There are 4 restaurants on site, as well as a coffee shop/cafΘ and a nearby snack bar/deli. You can enjoy a drink at one of the bars, which include 4 bars/lounges and a poolside bar. Free breakfast is available daily. WiFi is free in public spaces.

Business amenities include a business centre and meeting rooms. A children's pool, spa services, and a terrace are also featured at the luxury Altitude at Krystal Grand Cancun - All inclusive. Free valet parking is available.

This 4.5-star Cancun property is smoke free.

  • 100 guestrooms or units
  • 4 dining venues
  • 4 bars or lounges
  • Conference rooms
  • Cooked-to-order breakfast (free)
  • Deli
  • Kid's club (free)
  • Supervised kid's activities (free)
  • Childcare (surcharge)
  • Poolside lounge chairs
  • Business facilities
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Storage area for luggage
  • Front desk safe
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Games room or arcade
  • Pool or billiards table
  • Terrace
  • Garden
  • Outdoor picnic space
  • Newspapers in lobby (free)
  • ATM
  • Lift
  • No smoking on site
  • Coffee shop
  • Bar by the pool
Altitude at Krystal Grand Cancun - All inclusive offers 100 air-conditioned accommodations with minibars and espresso makers. Rooms open to balconies. A pillow menu is available. Flat-screen televisions come with cable channels. Bathrooms include a shower, bathrobes, slippers and complimentary toiletries.

Guests can surf the web using complimentary wireless Internet access. Business-friendly amenities include desks and safes, as well as telephones; free local calls are provided (restrictions may apply). Additionally, rooms include complimentary bottles of water and coffee/tea makers. A nightly turndown service is provided and housekeeping is offered on a daily basis.

BEACH HOUSE SPA has couples treatment room(s). Services include facials, body wraps, body scrubs and body treatments. A variety of treatment therapies are provided, including aromatherapy and hydrotherapy. The spa is open daily.

Languages

English, Spanish

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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Free uncovered valet parking on site

Food and drink

  • Free cooked-to-order breakfast available daily 7:00 AM to 11:00 AM
  • 4 bars/lounges
  • 4 restaurants
  • A coffee shop/cafe
  • A poolside bar
  • Snack bar/deli

Restaurants on site

  • Ayami
  • Risotto
  • Take a Bite
  • Terraza El Mortero
  • The Beach Bar and Grill

Things to do

  • 4 outdoor pools
  • Arcade/game room
  • Billiards/pool table
  • Children's pool
  • Fitness classes
  • Free children's club
  • Full-service spa
  • Gym
  • Playground
  • Steam room
  • Yoga classes

Family friendly

  • 4 outdoor pools
  • Arcade/game room
  • Babysitting (surcharge)
  • Children's pool
  • Free children's club
  • Free supervised activities for children
  • Laundry facilities
  • Playground
  • Snack bar/deli
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • ATM
  • Free newspapers in lobby
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Tour and ticket assistance
  • Turndown service
  • Wedding services

Business services

  • Business centre
  • Meeting rooms

Outdoors

  • Garden
  • On the beach
  • Picnic area
  • Pool loungers
  • Terrace

Full-service spa

  • Aromatherapy
  • Body scrubs
  • Body wraps
  • Couples treatment rooms
  • Facials
  • Hydrotherapy
  • Manicures/pedicures
  • Massage
  • Spa open daily

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Handrails in stairways
  • Lift
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible registration desk

Room amenities

Bedroom

  • Bedsheets provided
  • Pillow menu

Bathroom

  • Dressing gowns
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shampoo
  • Shower
  • Slippers
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • Flat-screen TV with cable channels

Food and drink

  • Coffee/tea maker
  • Espresso maker
  • Free bottled water
  • Minibar
  • Room service

More

  • Air conditioning
  • Connecting rooms available
  • Desk
  • Electrical adapters
  • Free local calls
  • Iron/ironing board
  • Mobile key entry
  • Phone
  • Safe
  • Soundproofed rooms
  • Window screens

Policies

Check-in

Check-in start time: 3 PM; check-in end time: midnight
Late check-in subject to availability
Minimum check-in age - 18

Check-out

Check-out before noon
Late check-out subject to availability
A late check-out fee will be charged

Special check-in instructions

Guests will receive an email 48 hours before arrival with check-in instructions; front desk staff will greet guests on arrival at the property
If you are planning to arrive after midnight please contact the property in advance using the information on the booking confirmation

Access methods

Staffed front desk

Pets

  • Pets and service animals are not allowed at Altitude at Krystal Grand Cancun - All inclusive

Children and extra beds

  • Children are welcome.

Payment types

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • A tax is imposed by the city: MXN 79.20 per accommodation, per night

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Late check-out is available for a fee (subject to availability)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and cash
Cashless transactions are available
Safety features at this property include a fire extinguisher, a smoke detector, a security system and a first aid kit
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. This property accepts Visa, Mastercard, American Express, Discover and cash. For guests' safety, the property includes a fire extinguisher, a smoke detector, a security system and a first aid kit in all accommodation. Cashless payment methods are available for all transactions and guests can access their rooms with a mobile device.

We should mention

  • Reservations are needed for massage services and spa treatments. For reservations, contact the property before arrival using the contact information on the booking confirmation.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • Pets and service animals are not allowed on site.

Property is also known as

Altitude Krystal Grand Punta Cancun All Inclusive
Altitude Krystal Grand Punta All Inclusive
Altitu Krystal Punta Inclusiv

Frequently asked questions

What is the cancellation policy at Altitude at Krystal Grand Cancun - All inclusive?

Altitude at Krystal Grand Cancun - All inclusive offers free cancellation on select room rates. Check out the cancellation policy for more info.

How much does it cost to stay at Altitude at Krystal Grand Cancun - All inclusive?

As of 1 May 2025, prices found for a 1-night stay for 2 adults at Altitude at Krystal Grand Cancun - All inclusive on 18 May 2025 start from AU$583.15, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is parking available at Altitude at Krystal Grand Cancun - All inclusive?

Yep, Altitude at Krystal Grand Cancun - All inclusive has free valet parking.

Are there any beaches close to Altitude at Krystal Grand Cancun - All inclusive?

Yep, Altitude at Krystal Grand Cancun - All inclusive is a short 1-minute walk from Gaviota Azul Beach. Fun beach activities include scuba diving.

Is there a spa on site at Altitude at Krystal Grand Cancun - All inclusive?

Yep, BEACH HOUSE SPA is available for guests. You'll enjoy heaps of services like body wraps, body scrubs and facials.

Does Altitude at Krystal Grand Cancun - All inclusive have a pool?

Altitude at Krystal Grand Cancun - All inclusive has 4 outdoor swimming pools and a kids' pool. Grab your bathers and lounge poolside while enjoying on a lounger and with a coldie from the bar.

What luxury perks are available at Altitude at Krystal Grand Cancun - All inclusive?

Altitude at Krystal Grand Cancun - All inclusive features 4 outdoor pools, a full-service spa and 4 restaurants. All guestrooms come with room service and espresso makers.

What makes Altitude at Krystal Grand Cancun - All inclusive a romantic place to stay?

Couples spa treatments, plus private balconies in the guestrooms, help set the scene for a romantic weekend at Altitude at Krystal Grand Cancun - All inclusive.

Is Altitude at Krystal Grand Cancun - All inclusive family-friendly?

You bet! With amenities such as a free children's club, a children's pool and free supervised childcare, it's no surprise that Altitude at Krystal Grand Cancun - All inclusive is a hit with families.

Does Altitude at Krystal Grand Cancun - All inclusive serve breakfast?

You bet, free cooked-to-order breakfast is on offer daily from 7:00 AM to 11:00 AM.

Is there a free airport shuttle available at Altitude at Krystal Grand Cancun - All inclusive?

No, Altitude at Krystal Grand Cancun - All inclusive does not offer an airport shuttle service.

Is there a bar or restaurant at Altitude at Krystal Grand Cancun - All inclusive?

Yep, they've got a poolside bar and 4 restaurants. Pre dinner cocktails anyone?

What time are check-in & check-out at Altitude at Krystal Grand Cancun - All inclusive?

Check-in begins at 3 PM. Check-out time is noon.

Are pets allowed at Altitude at Krystal Grand Cancun - All inclusive?

No, pets and service animals are not allowed.

Altitude at Krystal Grand Cancun - All inclusive Reviews

Reviews

8.0

Very good

Rating 10 - Excellent. 363 out of 699 reviews
Rating 8 - Good. 144 out of 699 reviews
Rating 6 - Okay. 81 out of 699 reviews
Rating 4 - Poor. 51 out of 699 reviews
Rating 2 - Terrible. 60 out of 699 reviews

9.0/10

Cleanliness

8.6/10

Staff & service

8.4/10

Amenities

8.4/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

8/10 Good

Lisa, Ames

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We stayed in the Altitude Tower at Krystal Grand Cancun, January 2025. Our room was modern and clean. The staff was friendly and helpful. We spent the majority of our days at the beach which was clean and safe. We chose the all-inclusive package and were disappointed in the food at the grill and Italian restaurants, there were approximately 3 menu items included in the all-inclusive package and they were fairly small servings. Food at the Japanese and hibachi restaurants was very good and the buffet was okay. Booking through Expedia allowed us to make supper reservations for the entire stay. Before our stay I reached out to the resort via Expedia and they promptly replied. We’d definitely stay here again.
Stayed 5 nights in Jan 2025

10/10 Excellent

Mahasin Akyree Robin

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything and everyone was amazing.
Stayed 4 nights in Jan 2025

10/10 Excellent

Gary French, Janet, Scott

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful view and Beach. Nice spacious rooms and friendly employees. Buffet employees could’ve been nicer and waiters didn’t care to get you drinks but all other employees went above and beyond. Concierge Janer was the Best! He definitely went above and beyond! Thank you for a wonderful vacation stay!
Stayed 5 nights in Jan 2025

10/10 Excellent

RAUL MEDINA

Travelled with partner
Liked: Cleanliness, amenities
Amazing service, views, food and entertainment
Stayed 4 nights in Jan 2025

8/10 Good

Edward

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The resort is located in an ideal spot. The view of the ocean and the hotel strip is phenomenal. We had the corner suite which is worth it for the view. This was the third time we stayed at the Krystal and we felt that the food was not as good as previously. The Ayami restaurant had less options as well as The Grill for dinner. If you are looking for great food, we have had better at other resorts.
Stayed 7 nights in Jan 2025

2/10 Terrible

Garid

Disliked: Cleanliness, staff & service, property conditions & facilities
Terrible front desk service , terrible food and beverage choices
Stayed 4 nights in Jan 2025

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

All-round fantastic stay.

Had a great stay at the Altitude Tower. Staff were all super friendly and accommodating, beach is fantastic (just need to get there early to claim your spot). Booked the Balinese beds at the Beach and Moskito beach bar, real bliss. Came here for my wife’s birthday and we probably had 5 cakes and celebrations organised by the team without us even asking!
Stayed 8 nights in Jan 2025

10/10 Excellent

Bavanjeet

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Enrique from La Taquira made the last day really enjoyable. The whole staff was amazing! Janer at reception hooked everything up and took care of any questions or reservations! Thank you!
Stayed 4 nights in Jan 2025

8/10 Good

Kyle

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Jan 2025

8/10 Good

MELISSA, Barnesville

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff take pride in the cleanliness of the facilities. Every single day I saw them cleaning and making sure all outdoor areas were cleaned, pained, pressure washed, etc… Very impressed with the upkeep. Pool staff were wonderful! Service was quick and they often checked up on you. Housekeeping was great as well, although our mini bar was not restocked 3 days in a row, which was frustrating. Restaurants were good. I was not able to make reservations because we were a party of 5. Halfway through our stay I asked about it and finally we had assistance making evening reservations. Saw many guests with Altitude beach bags. We were never given any gifts or items at check in. We tipped all services very well.
Stayed 9 nights in Jan 2025

8/10 Good

Jennifer

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Room was great. Food was terrible, except the tower breakfast.
Stayed 1 night in Jan 2025

6/10 Okay

Andrey

Liked: Cleanliness
Disliked: Staff & service
Stayed 7 nights in Dec 2024

8/10 Good

Nicky

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I had a great experience at Krystal Grand Cancun Resort! The location is unbeatable, with stunning beachfront views and easy access to the turquoise waters of the Caribbean. The staff was welcoming and attentive, Mariana and Janer were always going above and beyond, from helping us with transportation from the airport to the resort to ensuring our stay was comfortable and enjoyable, making sure we had dinner reservations and take advantage of our benefits of all inclusive. Our room was spacious, clean, and beautifully decorated, with a balcony that offered breathtaking views of the ocean. The amenities, including the pools and bars, were top-notch. We particularly enjoyed the infinity pool and the lively yet relaxed atmosphere throughout the resort. I highly recommend Krystal Grand Cancun for anyone looking for a stress-free all-inclusive experience. We can’t wait to return to Cancun for another unforgettable vacation!

10/10 Excellent

Ivan

Stayed 4 nights in Dec 2024

8/10 Good

Lindsay

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Beautiful property on a great part of the Cancún beach. The rock barrier prevents big waves making it very family friendly. The Altitude tower was pretty new and well set up. Clean, modern facilities. The restaurants had ok selection - not the best we have seen at 4 star resorts but also not bad. Service on the beach was excellent. Service in the restaurants was very slow. Resort is smaller than others in this area. Fine if you have a palapa or balibed rental on the beach. If not, the crowd at this resort claims every open chair early making it hard to find somewhere to sit until late in the day.

4/10 Poor

Jennifer

Disliked: Staff & service, property conditions & facilities
Not as advertised. There was no night entertainment and nothing to do at the resort for families. The beach was great, the best part. The property and rooms are not maintained, kids were picking up pool tiles off the bottom of the pool for fun. Tiles were chipped and not repaired in our room. Dinner reservations were often not consistent - not uncommon to wait for 2hrs at the restaurants for dinner - does not work with children. There is no steak house. Everything is available for an additional charge, despite the fact that you are all inclusive. Close to downtown so you could walk and explore shops, and restaurants. Bars on the resort do not open until 11am. Service was slow. Buffet is not kid friendly. Room service was a great option. Would not stay here again.
Stayed 7 nights in Dec 2024

10/10 Excellent

Ludimira Fernandes

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved the hotel and it was in the perfect location
Stayed 4 nights in Dec 2024

10/10 Excellent

Alex

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clubs and a few stores are in walking distance. Everyone part of the staff was extremely nice. Would definitely stay there again and would recommend to other people.
Stayed 4 nights in Dec 2024

6/10 Okay

Laura

Stayed 1 night in Nov 2024

6/10 Okay

Lowell, cos cob

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wonderful hotel and the beach. Wonderful room and the view. Great service at reception and restaurants. Altitude breakfast was very nice. The Concierge Janet was excellent, very helpful. 5 stars. Downside - very bad food in buffet and Japanese restaurant that actually is a Thai food restaurant. The best food was in the Grill. We ended up eating in the Grill all the time. Another big downside - very loud music on the beach . Not just loud - extremely loud. We had a cabana in Moskitos and we couldn’t stay there , because of the loudness of music. And the stuff refused to turn it down just a little and it was rude. Because of that we wouldn’t be coming back. It is not my idea of vacation. This hotel is great if you are looking for beautiful beach and really wonderful hotel room , helpful stuff . It is great, if don’t mind the loudness and bad choice of music and if you are not a foodie. to get a bed on the beach you have to get up early. There is very limited amount of beds.
Stayed 5 nights in Dec 2024

10/10 Excellent

Tyler DeWayne

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I loved the concierge, Janer. He gave us lots of perks for our Expedia booking, and we used lots of our all-inclusive perks, including free drinks, meals, and activities. If you get the chance, stay at the best location in Cancun!
Stayed 6 nights in Dec 2024

10/10 Excellent

Armin

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hospitality! Amazing view and very clean. We had a wonderful time there and will definitely go back. Highly recommend going to the beach club since it is more quiet and you have more privacy.

10/10 Excellent

Cylas

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was great!
Stayed 4 nights in Dec 2024

10/10 Excellent

Daniel

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We love coming to Krystal Grand and staying at the Altitude. We have been coming to this resort for 10 years. Jahir in the Altitude bar and Alejo our pool waiter always make us feel at home when we are there and always go out of their way to give us the best service. The rest of the staff is exceptional as well. We will continue to come back.
Stayed 7 nights in Dec 2024

10/10 Excellent

Jarkko, Issaquah

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very friendly personnel for the most part. Altitude tower was a great experience. My daughter loved the kids club! Only time when I felt neglected was restaurant O and sometimes at altitude breakfast lounge the servers did not seem to notice. Beach club was great and all the bars, also altitude lounge!! Rooms were very clean, however coffee and minbar was not filled Up daily. Thank you, hope to be back!
Stayed 3 nights in Dec 2024