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Altitude at Krystal Grand Cancun - All inclusive

4.5 star property

Photo gallery for Altitude at Krystal Grand Cancun - All inclusive

4 outdoor pools, pool umbrellas, pool loungers
Altitude Master Suite | View from room
Altitude Suite Ocean Front | Terrace/patio
Body treatments, aromatherapy, hot stone massages, facials
View from property

Reviews

8.2 out of 10
Very good

Popular amenities

  • Parking included
  • Free Wi-Fi
The current price is AU$550
includes taxes & fees
19 July - 20 July

Explore the area

View map
Boulevard Kukulcan km 8.5, Cancun, QROO, 77500
  • Place, Gaviota Azul Beach
    ‪1 min walk‬
  • Place, West Coast of Isla Mujeres, Punta Cancun, and Punta Nizuc National Park
    ‪1 min drive‬

Room options

View all photos for Altitude Suite Double

Altitude Suite Double | Living area

Altitude Suite Double

8.4 out of 10
Very good
(29 reviews)
  • City view
  • 51 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed
  • Free Wi-Fi

View all photos for Altitude Corner Suite Partial View

Altitude Corner Suite Partial View

Altitude Corner Suite Partial View

7.2 out of 10
Good
(5 reviews)
  • Partial ocean view
  • 56 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
  • Free Wi-Fi

View all photos for Altitude Suite Ocean Front

Altitude Suite Ocean Front | Living area

Altitude Suite Ocean Front

8.8 out of 10
Excellent
(59 reviews)
  • Ocean view
  • 51 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
  • Free Wi-Fi

View all photos for Altitude Corner Suite Ocean Front

Altitude Corner Suite Ocean Front

Altitude Corner Suite Ocean Front

9.2 out of 10
Wonderful
(19 reviews)
  • Ocean view
  • 56 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
  • Free Wi-Fi

View all photos for Altitude Master Suite

Altitude Master Suite

Altitude Master Suite

10.0 out of 10
Exceptional
(1 review)
  • Ocean view
  • 98 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
  • Free Wi-Fi

View all photos for Room Standard

Down duvets, minibar, in-room safe, desk

Room Standard

  • 44 sq m
  • Sleeps 2
  • Free Wi-Fi

View all photos for Suite Standard With Sea View

Down duvets, minibar, in-room safe, desk

Suite Standard With Sea View

  • Sea view
  • 51 sq m
  • Sleeps 2
  • Free Wi-Fi

View all photos for Suite Standard With Ocean View

Down duvets, minibar, in-room safe, desk

Suite Standard With Ocean View

  • Ocean view
  • 51 sq m
  • Sleeps 2
  • Free Wi-Fi

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About the area

Cancun

A luxury stay in Cancun awaits you at Altitude at Krystal Grand Cancun - All inclusive. Within steps you'll find Gaviota Azul Beach and Cancun Convention Center within a short 5-minute stroll. Highlights at this all-inclusive property include 8 restaurants, 4 outdoor swimming pools and a full-service spa. .A day of pampering at The Beach House Spa can include hot stone massages, facials and body treatments along with aromatherapy and mani/pedis. The restaurant, Restaurante O (Buffet), is open for breakfast and lunch. With 5 lounge bars and a beach bar to choose from, you can enjoy a drink at the property. Spend the day at the beach where you'll find sunloungers, and enjoy the on-site free kids' club and gym. Other amenities include free Wi-Fi in public areas, a children's swimming pool and a coffee shop/cafe. There's also the convenience of free self parking. .Attractions within a 10-minute walk of this 4.5-property class Zona Hotelera property include Forum Beach and West Coast of Isla Mujeres, Punta Cancun, and Punta Nizuc National Park.
View more Resorts in CancunOpens in a new window

What's nearby

  • Gaviota Azul Beach - 1 min walk - 0.1 km
  • West Coast of Isla Mujeres, Punta Cancun, and Punta Nizuc National Park - 1 min drive - 0.4 km

Getting around

  • Cancun, Quintana Roo (CUN-Cancun Intl.) - 24 min drive

Restaurants

  • ‪Hooters - ‬5 min walk
  • ‪Mandala - ‬5 min walk
  • ‪Mandala Beach Club - ‬7 min walk
  • ‪Lobby Bar - ‬2 min walk
  • ‪Mediterraneo - ‬2 min walk

About this property

Altitude at Krystal Grand Cancun - All inclusive

Altitude at Krystal Grand Cancun - All inclusive is an all-inclusive property. Room rates include meals and beverages at on-site restaurants and bars. Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages and other amenities.

Spend the day at the beach and work on your tan in the sunloungers (chaise longues) or kick back in the shade with umbrellas and beach club on site (surcharge). At Altitude at Krystal Grand Cancun - All inclusive, you can cool off in one of the 4 outdoor swimming pools and indulge in a pampering afternoon at the full-service spa.

There are 8 restaurants on site, as well as a coffee shop/cafΘ and a nearby snack bar/deli. You can enjoy a drink at one of the bars, which include 5 bars/lounges, a beach bar and a poolside bar. WiFi is free in public spaces. This all-inclusive property also offers a complimentary children's club, a children's pool and a fitness centre. Free self parking is available.

Smoking is allowed in designated areas at this 4.5-star Cancun property.

  • 100 guestrooms or units
  • 8 dining venues
  • 5 bars or lounges
  • Deli
  • Kid's club (free)
  • Childcare (surcharge)
  • Beach lounge chairs
  • Towels for the beach
  • Umbrellas for the beach
  • Poolside lounge chairs
  • Umbrellas for the pool
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Storage area for luggage
  • Front desk safe
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Games room or arcade
  • Pool or billiards table
  • Terrace
  • Garden
  • Outdoor picnic space
  • Gift shop
  • Television in lobby
  • ATM
  • Lift
  • Smoking in designated areas
  • Water dispenser
  • Bar on the beach
  • Coffee shop
  • Bar by the pool
Altitude at Krystal Grand Cancun - All inclusive offers 100 air-conditioned accommodations with minibars and espresso makers. Rooms open to balconies. Beds feature down duvets. A pillow menu is available. Flat-screen televisions come with cable channels. Bathrooms include a shower, bathrobes, slippers and complimentary toiletries.

Guests can surf the web using complimentary wireless Internet access. Business-friendly amenities include desks and safes, as well as telephones; free local calls are provided (restrictions may apply). Additionally, rooms include complimentary bottles of water and coffee/tea makers. A nightly turndown service is provided and housekeeping is offered on a daily basis.

Guests can indulge in a pampering treatment at the property's full-service spa, The Beach House Spa. Services include hot stone massages, facials, body treatments and manicures and pedicures. A variety of treatment therapies are provided, including aromatherapy. The spa is open daily.

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  • Spa
  • All inclusive plans available
  • Kids’ pool
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The price is AU$472
includes taxes & fees
17 July - 18 July
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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Free secured self parking on site
  • Limited on-site self parking

Food and drink

  • 5 bars/lounges
  • 8 restaurants
  • A beach bar
  • A coffee shop/cafe
  • A poolside bar
  • Snack bar/deli

Restaurants on site

  • Ayami
  • Le Délice
  • Restaurante O (Buffet)
  • Risotto
  • The Grill

Things to do

  • 4 outdoor pools
  • Arcade/game room
  • Beach club
  • Billiards/pool table
  • Books
  • Children's pool
  • Free children's club
  • Full-service spa
  • Games
  • Gym
  • TV in common areas

Family friendly

  • 4 outdoor pools
  • Arcade/game room
  • Babysitting (surcharge)
  • Children's games
  • Children's pool
  • Children's toys
  • Free children's club
  • Laundry facilities
  • Snack bar/deli
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • ATM
  • Gift shop/newsstand
  • Laundry facilities
  • Luggage storage
  • Safe at front desk
  • Water dispenser

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Proposal/romance packages
  • Tour and ticket assistance
  • Turndown service
  • Wedding services

Outdoors

  • Beach loungers
  • Beach towels
  • Beach umbrellas
  • Garden
  • On the beach
  • Outdoor furniture
  • Picnic area
  • Pool loungers
  • Pool umbrellas
  • Terrace

Full-service spa

  • Aromatherapy
  • Facials
  • Hot stone massages
  • Manicures/pedicures
  • Spa open daily

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Front entrance ramp
  • Grab bar near toilet
  • Handrails in stairways
  • Lift
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible pool
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible spa

More

  • Banquet hall
  • Designated smoking areas (fines apply)
  • Reception hall

Room amenities

Bedroom

  • Bedsheets provided
  • Down comforter
  • Pillow menu

Bathroom

  • Dressing gowns
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shampoo
  • Shower
  • Slippers
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • Flat-screen TV with cable channels

Food and drink

  • Coffee/tea maker
  • Espresso maker
  • Free bottled water
  • Minibar
  • Room service

More

  • Air conditioning
  • Connecting rooms available
  • Desk
  • Electrical adapters
  • Free local calls
  • Iron/ironing board
  • Mobile key entry
  • Phone
  • Safe
  • Soundproofed rooms
  • Window screens

Policies

Check-in

Check-in start time: 3 PM; check-in end time: anytime
Minimum check-in age - 18

Check-out

Check-out before noon
A late check-out fee will be charged

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • Pets and service animals are not allowed at Altitude at Krystal Grand Cancun - All inclusive

Children and extra beds

  • Children are welcome.

Payment types

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • A tax is imposed by the city: MXN 85.40 per accommodation, per night

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • A late check-out fee will be charged

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and cash
Cashless transactions are available
Safety features at this property include a fire extinguisher, a smoke detector, a security system and a first aid kit
This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children; if you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children. If you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room. This property accepts Visa, Mastercard, American Express, Discover and cash. For guests' safety, the property includes a fire extinguisher, a smoke detector, a security system and a first aid kit in all accommodation. Cashless payment methods are available for all transactions and guests can access their rooms with a mobile device.

We should mention

  • Reservations are needed for massage services and spa treatments. For reservations, contact the property before arrival using the contact information on the booking confirmation.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • Pets and service animals are not allowed on site.

Property is also known as

Altitude Krystal Grand Punta Cancun All Inclusive
Altitude Krystal Grand Punta All Inclusive
Altitu Krystal Punta Inclusiv

Frequently asked questions

What is the cancellation policy at Altitude at Krystal Grand Cancun - All inclusive?

Altitude at Krystal Grand Cancun - All inclusive offers free cancellation on select room rates. Check out the cancellation policy for more info.

How much does it cost to stay at Altitude at Krystal Grand Cancun - All inclusive?

As of 3 July 2026, prices found for a 1-night stay for 2 adults at Altitude at Krystal Grand Cancun - All inclusive on 19 July 2026 start from AU$550, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is parking available at Altitude at Krystal Grand Cancun - All inclusive?

Yep, Altitude at Krystal Grand Cancun - All inclusive has a free self car park.

Are there any beaches close to Altitude at Krystal Grand Cancun - All inclusive?

Yep, Altitude at Krystal Grand Cancun - All inclusive is a short 1-minute walk from Gaviota Azul Beach. Fun beach activities include jet skiing, snorkelling and windsurfing.

Is there a spa on site at Altitude at Krystal Grand Cancun - All inclusive?

Yep, The Beach House Spa is available for guests. You'll enjoy heaps of services like facials and body treatments, as well as hot stone massages.

Does Altitude at Krystal Grand Cancun - All inclusive have a pool?

Altitude at Krystal Grand Cancun - All inclusive has 4 outdoor swimming pools and a kids' pool. Grab your bathers and lounge poolside while enjoying under the shade of an umbrella and with a coldie from the bar.

What luxury perks are available at Altitude at Krystal Grand Cancun - All inclusive?

Altitude at Krystal Grand Cancun - All inclusive features 4 outdoor pools, a full-service spa and 8 restaurants. All guestrooms come with room service and espresso makers.

What makes Altitude at Krystal Grand Cancun - All inclusive a romantic place to stay?

Romance packages, plus private balconies in the guestrooms, help set the scene for a romantic weekend at Altitude at Krystal Grand Cancun - All inclusive.

Is Altitude at Krystal Grand Cancun - All inclusive family-friendly?

You bet! With amenities such as a free children's club, a children's pool and children's meals, it's no surprise that Altitude at Krystal Grand Cancun - All inclusive is a hit with families.

Is there a free airport shuttle available at Altitude at Krystal Grand Cancun - All inclusive?

No, Altitude at Krystal Grand Cancun - All inclusive does not offer an airport shuttle service.

Is there a bar or restaurant at Altitude at Krystal Grand Cancun - All inclusive?

Yep, they've got a beach bar and 8 restaurants. Pre dinner cocktails anyone?

What time are check-in & check-out at Altitude at Krystal Grand Cancun - All inclusive?

Check-in begins at 3 PM. Check-out time is noon.

Are pets allowed at Altitude at Krystal Grand Cancun - All inclusive?

No, pets and service animals are not allowed.

Altitude at Krystal Grand Cancun - All inclusive Reviews

Reviews

8.2

Very good

Rating 10 - Excellent. 456 out of 864 reviews
Rating 8 - Good. 179 out of 864 reviews
Rating 6 - Okay. 97 out of 864 reviews
Rating 4 - Poor. 57 out of 864 reviews
Rating 2 - Terrible. 75 out of 864 reviews

9.0/10

Cleanliness

8.6/10

Staff & service

8.4/10

Amenities

8.4/10

Property conditions & facilities

Reviews

Verified

10/10 Excellent

Carolynn

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean room, nice view, nice staff
Stayed 3 nights in Jan 2026
Verified

10/10 Excellent

Ricardo

Liked: Cleanliness, staff & service, amenities
Room was very clean friendly staff great food
Stayed 4 nights in Feb 2026
Verified

10/10 Excellent

Richard

Liked: Cleanliness, amenities, property conditions & facilities
Great resort. Amazing staff and fantastic beach!
Stayed 3 nights in Jan 2026
Verified

10/10 Excellent

Steven

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great time
Stayed 6 nights in Mar 2026
Verified

10/10 Excellent

Angela

Liked: Cleanliness, staff & service, amenities
Good for families. Hotel was kept clean and staff for the most part were genuinely hospitable. It's not a super big resort compared to the other ones available in Cancun but definitely a nice and clean resort where you can relax and have a good time with family
Stayed 4 nights in Feb 2026
Verified

10/10 Excellent

Ritche

Liked: Cleanliness, amenities, property conditions & facilities
Great customer service! Very clean, beautiful surroundings
Stayed 5 nights in Feb 2026
Verified

10/10 Excellent

Andrew

Liked: Cleanliness, amenities, property conditions & facilities
The staff was very courteous and always available to help as quickly as they could. The food was amazing! The room was spotless, and the bed was so comfortable. We can’t wait to go back!
Stayed 4 nights in Jan 2026
Verified

10/10 Excellent

Mariano

Liked: Cleanliness, amenities, property conditions & facilities
Everything was perfect
Stayed 3 nights in Feb 2026
Verified

10/10 Excellent

Mike

Liked: Cleanliness, property conditions & facilities
The staff was very friendly. The amenities were great and the food was amazing.
Stayed 3 nights in Nov 2025
Verified

10/10 Excellent

Justin

Liked: Cleanliness, amenities, property conditions & facilities
Everything was great
Stayed 4 nights in Jan 2026
Verified

10/10 Excellent

angela

Liked: Cleanliness, amenities, property conditions & facilities
Very nice clean property and great location for calm beach
Stayed 3 nights in Oct 2025
Verified

10/10 Excellent

Jan M

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location and service.
Stayed 2 nights in Oct 2025
Verified

8/10 Good

Rebecca

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Yes amazing beach view from my room.
Stayed 5 nights in Nov 2025
Verified

8/10 Good

Guillermo

Liked: Cleanliness, amenities, property conditions & facilities
The ocean front room and beach are exceptional. Italian and French restaurants are great, friendly staff, had a great vacation. Will return to this Hotel for a longer stay next time
Stayed 7 nights in Dec 2025
Verified

10/10 Excellent

Yarley

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing staff and beautiful hotel and property
Stayed 4 nights in Jul 2025
Verified

8/10 Good

Charles

Liked: Cleanliness, amenities, property conditions & facilities
Facilities are good, the food is iffy.
Stayed 3 nights in Dec 2025
Verified

10/10 Excellent

TOSHIO

Liked: Cleanliness, amenities, property conditions & facilities
Everything was good
Stayed 3 nights in Dec 2025
Verified

10/10 Excellent

Brianna

Liked: Amenities
Such a great all inclusive for Cancun would 100% come back.
Stayed 4 nights in Jul 2025
Verified

10/10 Excellent

Shelonda

Liked: Cleanliness, staff & service, property conditions & facilities
Beach view & location
Stayed 4 nights in Sep 2025
Verified

10/10 Excellent

jeff

Liked: Staff & service, amenities, property conditions & facilities
Great place with a great beach. Stay here!
Stayed 4 nights in Aug 2025
Verified

10/10 Excellent

Ludimira Fernandes

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved the hotel and it was in the perfect location
Stayed 4 nights in Dec 2024
Verified

10/10 Excellent

Andrea

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was perfect. Reyna did a great job.
Stayed 6 nights in Nov 2025
Verified

8/10 Good

SAUL

Liked: Cleanliness, property conditions & facilities
Great location and great service.
Stayed 6 nights in Jun 2025
Verified

2/10 Terrible

JIMMY

It was by far the worst experience I’ve had in an all- inclusive resort. I paid extra to be in
Stayed 4 nights in Feb 2026
Verified

10/10 Excellent

Katrina

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great property, friendly and helpfull staff.
Stayed 5 nights in Mar 2025