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Altitude at Krystal Grand Cancun - All inclusive

4.5 star property
Luxury property on the beach, with 4 outdoor pools

Photo gallery for Altitude at Krystal Grand Cancun - All inclusive

Altitude Corner Suite Ocean Front | Balcony
On the beach
Altitude Corner Suite Partial View
4 outdoor pools, pool loungers
View from property

Reviews

8.2 out of 10
Very good

Popular amenities

  • Spa
  • Parking included
  • Free Wi-Fi
The current price is AU$413
includes taxes & fees
4 Jan - 5 Jan 2026

Explore the area

View map
Boulevard Kukulcan km 8.5, Cancun, QROO, 77500
  • Place, Gaviota Azul Beach
    ‪1 min walk‬
  • Place, Cancun Convention Center
    ‪8 min walk‬
  • Place, Forum Beach
    ‪9 min walk‬
  • Airport, Cancun, Quintana Roo (CUN-Cancun Intl.)
    ‪33 min drive‬

Room options

View all photos for Altitude Suite Double

Altitude Suite Double | Living area

Altitude Suite Double

8.4 out of 10
Very good
(29 reviews)

Highlights

Balcony
Soundproofed
Air conditioning
Connecting rooms available
Free cots/infant beds
Flat-screen TV
Pillow menu
Hairdryer
  • 51 sq m
  • City view
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

View all photos for Altitude Corner Suite Partial View

Altitude Corner Suite Partial View

Altitude Corner Suite Partial View

7.0 out of 10
Good
(4 reviews)

Highlights

Balcony
Soundproofed
Air conditioning
Connecting rooms available
Free rollaway/extra beds
Free cots/infant beds
Flat-screen TV
Pillow menu
  • 56 sq m
  • Partial ocean view
  • Sleeps 2
  • 1 King Bed

View all photos for Altitude Suite Ocean Front

Altitude Suite Ocean Front | Living area

Altitude Suite Ocean Front

8.8 out of 10
Excellent
(54 reviews)

Highlights

Balcony
Soundproofed
Air conditioning
Connecting rooms available
Free cots/infant beds
Flat-screen TV
Pillow menu
Hairdryer
  • 51 sq m
  • Ocean view
  • Sleeps 2
  • 1 King Bed

View all photos for Altitude Corner Suite Ocean Front

Altitude Corner Suite Ocean Front

Altitude Corner Suite Ocean Front

9.0 out of 10
Wonderful
(18 reviews)

Highlights

Balcony
Soundproofed
Air conditioning
Connecting rooms available
Free cots/infant beds
Flat-screen TV
Pillow menu
Hairdryer
  • 56 sq m
  • Ocean view
  • Sleeps 2
  • 1 King Bed

View all photos for Altitude Master Suite

Altitude Master Suite

Altitude Master Suite

10.0 out of 10
Exceptional
(1 review)

Highlights

Balcony
Separate dining area
Soundproofed
Air conditioning
Connecting rooms available
Free rollaway/extra beds
Free cots/infant beds
Flat-screen TV
  • 98 sq m
  • Ocean view
  • Sleeps 2
  • 1 King Bed

View all photos for Room Standard

Minibar, in-room safe, desk, soundproofing

Room Standard

  • 44 sq m
  • Sleeps 2

View all photos for Suite Standard With Sea View

Minibar, in-room safe, desk, soundproofing

Suite Standard With Sea View

  • 51 sq m
  • Sleeps 2

View all photos for Suite Standard With Ocean View

Minibar, in-room safe, desk, soundproofing

Suite Standard With Ocean View

  • 51 sq m
  • Sleeps 2

View all photos for Suite Master With Ocean View

Minibar, in-room safe, desk, soundproofing

Suite Master With Ocean View

  • 51 sq m
  • Sleeps 4

Suite Standard With Ocean View

  • 51 sq m
  • Sleeps 2

View all photos for Room Standard With Street View

Minibar, in-room safe, desk, soundproofing

Room Standard With Street View

  • 44 sq m
  • Sleeps 4

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25 Jan - 26 Jan 2026
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About the area

Cancun

A luxury stay in Cancun awaits you at Altitude at Krystal Grand Cancun - All inclusive. Within steps you'll find Gaviota Azul Beach and Cancun Convention Center within a short 5-minute stroll. Highlights at this all-inclusive property include 8 restaurants, 4 outdoor swimming pools and a full-service spa. .A day of pampering at Beach House Spa can include massages, body wraps and body scrubs along with aromatherapy and hydrotherapy. The restaurant, Risotto, serves Italian cuisine and is open for dinner. With 6 lounge bars and a poolside bar to choose from, you can enjoy a drink at the property. Spend the day at the beach and enjoy the on-site free kids' club, gym and steam room. Business amenities include meeting rooms and a business centre. Other amenities include free Wi-Fi in public areas, a children's swimming pool and a coffee shop/cafe. Each morning free cooked-to-order breakfast is offered between 7:00 AM and 11:00 AM. There's also the convenience of free valet parking. .Attractions within a 10-minute walk of this 4.5-property class Zona Hotelera property include Forum Beach and West Coast of Isla Mujeres, Punta Cancun, and Punta Nizuc National Park.

What's nearby

  • Gaviota Azul Beach - 1 min walk - 0.1 km
  • Cancun Convention Center - 8 min walk - 0.7 km
  • Plaza Caracol Mall - 9 min walk - 0.8 km
  • Forum Beach - 9 min walk - 0.8 km
  • Caracol Beach - 11 min walk - 1.0 km

Getting around

  • Cancun, Quintana Roo (CUN-Cancun Intl.) - 24 min drive

Restaurants

  • ‪Vips - ‬4 min walk
  • ‪Lobby Bar - ‬2 min walk
  • ‪Tradewinds - ‬2 min walk
  • ‪The Club Lounge - ‬2 min walk
  • ‪El Mercado - ‬2 min walk

About this property

Altitude at Krystal Grand Cancun - All inclusive

Luxury property on the beach, with 4 outdoor pools
Altitude at Krystal Grand Cancun - All inclusive is an all-inclusive property. Room rates include meals and beverages at on-site restaurants and bars. Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages and other amenities.

Altitude at Krystal Grand Cancun - All inclusive offers its guests a full-service spa, 4 outdoor swimming pools, a steam room, and a fitness centre. There are 8 restaurants on site, as well as a coffee shop/cafΘ and a nearby snack bar/deli. You can enjoy a drink at one of the bars, which include 6 bars/lounges and a poolside bar. Free breakfast is available daily. WiFi is free in public spaces.

Business amenities include a business centre and meeting rooms. A children's pool, spa services, and a terrace are also featured at the luxury Altitude at Krystal Grand Cancun - All inclusive. Free valet parking is available.

This 4.5-star Cancun property is smoke free.

  • 100 guestrooms or units
  • 8 dining venues
  • 6 bars or lounges
  • Conference rooms
  • Cooked-to-order breakfast (free)
  • Deli
  • Kid's club (free)
  • Supervised kid's activities (free)
  • Childcare (surcharge)
  • Poolside lounge chairs
  • Business facilities
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Storage area for luggage
  • Front desk safe
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Games room or arcade
  • Pool or billiards table
  • Terrace
  • Garden
  • Outdoor picnic space
  • Newspapers in lobby (free)
  • ATM
  • Lift
  • No smoking on site
  • Coffee shop
  • Bar by the pool
Altitude at Krystal Grand Cancun - All inclusive offers 100 air-conditioned accommodations with minibars and espresso makers. Rooms open to balconies. A pillow menu is available. Flat-screen televisions come with cable channels. Bathrooms include a shower, bathrobes, slippers and complimentary toiletries.

Guests can surf the web using complimentary wireless Internet access. Business-friendly amenities include desks and safes, as well as telephones; free local calls are provided (restrictions may apply). Additionally, rooms include complimentary bottles of water and coffee/tea makers. A nightly turndown service is provided and housekeeping is offered on a daily basis.

Beach House Spa has couples treatment room(s). Services include facials, body wraps, body scrubs and body treatments. A variety of treatment therapies are provided, including aromatherapy and hydrotherapy. The spa is open daily.

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The price is AU$566
includes taxes & fees
4 Jan - 5 Jan 2026
Krystal Grand Cancun All Inclusive

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Free uncovered valet parking on site
  • Limited on-site valet parking

Food and drink

  • Free cooked-to-order breakfast available daily 7:00 AM to 11:00 AM
  • 6 bars/lounges
  • 8 restaurants
  • A coffee shop/cafe
  • A poolside bar
  • Snack bar/deli

Restaurants on site

  • Altitude Lounge
  • Ayami
  • Le Délice
  • Risotto
  • Take a Bite

Things to do

  • 4 outdoor pools
  • Arcade/game room
  • Billiards/pool table
  • Children's pool
  • Fitness classes
  • Free children's club
  • Full-service spa
  • Gym
  • Playground
  • Steam room
  • Yoga classes

Family friendly

  • 4 outdoor pools
  • Arcade/game room
  • Babysitting (surcharge)
  • Children's pool
  • Free children's club
  • Free supervised activities for children
  • Laundry facilities
  • Playground
  • Snack bar/deli
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • ATM
  • Free newspapers in lobby
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Tour and ticket assistance
  • Turndown service
  • Wedding services

Business services

  • Business centre
  • Meeting rooms

Outdoors

  • Garden
  • On the beach
  • Picnic area
  • Pool loungers
  • Terrace

Full-service spa

  • Aromatherapy
  • Body scrubs
  • Body wraps
  • Couples treatment rooms
  • Facials
  • Hydrotherapy
  • Manicures/pedicures
  • Massage
  • Spa open daily

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Handrails in stairways
  • Lift
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible registration desk

More

  • Banquet hall
  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided
  • Pillow menu

Bathroom

  • Dressing gowns
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shampoo
  • Shower
  • Slippers
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • Flat-screen TV with cable channels

Food and drink

  • Coffee/tea maker
  • Espresso maker
  • Free bottled water
  • Minibar
  • Room service

More

  • Air conditioning
  • Connecting rooms available
  • Desk
  • Electrical adapters
  • Free local calls
  • Iron/ironing board
  • Mobile key entry
  • Phone
  • Safe
  • Soundproofed rooms
  • Window screens

Policies

Check-in

Check-in start time: 3 PM; check-in end time: midnight
Late check-in subject to availability
Minimum check-in age - 18

Check-out

Check-out before noon
Late check-out subject to availability
A late check-out fee will be charged

Special check-in instructions

Guests will receive an email within 48 hours before arrival with check-in instructions; front desk staff will greet guests on arrival at the property
If you are planning to arrive after midnight please contact the property in advance using the information on the booking confirmation
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • Pets and service animals are not allowed at Altitude at Krystal Grand Cancun - All inclusive

Children and extra beds

  • Children are welcome.

Payment types

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • A tax is imposed by the city: MXN 82.36 per accommodation, per night

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Late check-out is available for a fee (subject to availability)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and cash
Cashless transactions are available
Safety features at this property include a fire extinguisher, a smoke detector, a security system and a first aid kit
This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children; if you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children. If you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room. This property accepts Visa, Mastercard, American Express, Discover and cash. For guests' safety, the property includes a fire extinguisher, a smoke detector, a security system and a first aid kit in all accommodation. Cashless payment methods are available for all transactions and guests can access their rooms with a mobile device.

We should mention

  • Reservations are needed for massage services and spa treatments. For reservations, contact the property before arrival using the contact information on the booking confirmation.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • Pets and service animals are not allowed on site.

Property is also known as

Altitude Krystal Grand Punta Cancun All Inclusive
Altitude Krystal Grand Punta All Inclusive
Altitu Krystal Punta Inclusiv

Frequently asked questions

What is the cancellation policy at Altitude at Krystal Grand Cancun - All inclusive?

Altitude at Krystal Grand Cancun - All inclusive offers free cancellation on select room rates. Check out the cancellation policy for more info.

How much does it cost to stay at Altitude at Krystal Grand Cancun - All inclusive?

As of 29 Dec 2025, prices found for a 1-night stay for 2 adults at Altitude at Krystal Grand Cancun - All inclusive on 4 Jan 2026 start from AU$406.61, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is parking available at Altitude at Krystal Grand Cancun - All inclusive?

Yep, Altitude at Krystal Grand Cancun - All inclusive has free valet parking.

Are there any beaches close to Altitude at Krystal Grand Cancun - All inclusive?

Yep, Altitude at Krystal Grand Cancun - All inclusive is a short 1-minute walk from Gaviota Azul Beach. Fun beach activities include scuba diving.

Is there a spa on site at Altitude at Krystal Grand Cancun - All inclusive?

Yep, Beach House Spa is available for guests. You'll enjoy heaps of services like body wraps, body scrubs and facials.

Does Altitude at Krystal Grand Cancun - All inclusive have a pool?

Altitude at Krystal Grand Cancun - All inclusive has 4 outdoor swimming pools and a kids' pool. Grab your bathers and lounge poolside while enjoying on a lounger and with a coldie from the bar.

What luxury perks are available at Altitude at Krystal Grand Cancun - All inclusive?

Altitude at Krystal Grand Cancun - All inclusive features 4 outdoor pools, a full-service spa and 8 restaurants. All guestrooms come with room service and espresso makers.

What makes Altitude at Krystal Grand Cancun - All inclusive a romantic place to stay?

Couples spa treatments, plus private balconies in the guestrooms, help set the scene for a romantic weekend at Altitude at Krystal Grand Cancun - All inclusive.

Is Altitude at Krystal Grand Cancun - All inclusive family-friendly?

You bet! With amenities such as a free children's club, a children's pool and free supervised childcare, it's no surprise that Altitude at Krystal Grand Cancun - All inclusive is a hit with families.

Does Altitude at Krystal Grand Cancun - All inclusive serve breakfast?

You bet, free cooked-to-order breakfast is on offer daily from 7:00 AM to 11:00 AM.

Is there a free airport shuttle available at Altitude at Krystal Grand Cancun - All inclusive?

No, Altitude at Krystal Grand Cancun - All inclusive does not offer an airport shuttle service.

Is there a bar or restaurant at Altitude at Krystal Grand Cancun - All inclusive?

Yep, they've got a poolside bar and 8 restaurants. Pre dinner cocktails anyone?

What time are check-in & check-out at Altitude at Krystal Grand Cancun - All inclusive?

Check-in begins at 3 PM. Check-out time is noon.

Are pets allowed at Altitude at Krystal Grand Cancun - All inclusive?

No, pets and service animals are not allowed.

Altitude at Krystal Grand Cancun - All inclusive Reviews

Reviews

8.2

Very good

Rating 10 - Excellent. 418 out of 794 reviews
Rating 8 - Good. 164 out of 794 reviews
Rating 6 - Okay. 90 out of 794 reviews
Rating 4 - Poor. 54 out of 794 reviews
Rating 2 - Terrible. 68 out of 794 reviews

9.0/10

Cleanliness

8.6/10

Staff & service

8.4/10

Amenities

8.4/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

8/10 Good

Cisilee A

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was great except a couple things. The hot water in the shower was never warm enough. The food needs ALOT of improvement. I mean ALOT!
Stayed 5 nights in Sep 2025

8/10 Good

Austin

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved it, had a hreat time.
Stayed 4 nights in Sep 2025

8/10 Good

Erin

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Sep 2025

10/10 Excellent

Shelonda

Liked: Cleanliness, staff & service, property conditions & facilities
Beach view & location
Stayed 4 nights in Sep 2025

10/10 Excellent

Kerry

Liked: Cleanliness, staff & service, property conditions & facilities
Loved it!
Stayed 2 nights in Sep 2025

10/10 Excellent

Joy

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was there to greet us with cold drinks as we got there to check in. Everyone was so kind, the food was amazing, pools were clean and our room had the most beautiful view and was so clean and spacious. We will absolutely go again!
Stayed 1 night in Sep 2025

2/10 Terrible

Medoune

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
An error was made on our reservation and they refused to make the change to allow us to stay. Instead, they wanted to charge us an extra $300 per night for 3 nights. Keep in mind we flew from the U.S. and were forced to book a different hotel for the remainder of our stay.They also refused to give us back the deposit we paid. They did not want to work with us at all. They just wanted more money. Terrible service. Zero accomodations made for the mistake made on the reservation.
Stayed 3 nights in Sep 2025

10/10 Excellent

Brianna

Travelled with partner
Liked: Amenities
Such a great all inclusive for Cancun would 100% come back.
Stayed 4 nights in Jul 2025

8/10 Good

Mayra

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff phone
Stayed 4 nights in Sep 2025

10/10 Excellent

Andrea

Stayed 4 nights in Sep 2025

8/10 Good

Szymon

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 6 nights in Aug 2025

8/10 Good

Bethany

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Really good vacation. Alex was awesome getting us on a Chichen Itza excursion. Room keeping was perfect. The place was very clean and kept.
Stayed 4 nights in Aug 2025

10/10 Excellent

Amy, Tyler

Stayed 7 nights in Aug 2025

10/10 Excellent

Gregory

Stayed 4 nights in Aug 2025

10/10 Excellent

Luciana

Stayed 3 nights in Jul 2025

10/10 Excellent

jeff

Liked: Staff & service, amenities, property conditions & facilities
Great place with a great beach. Stay here!
Stayed 4 nights in Aug 2025

10/10 Excellent

Kathleen

Stayed 7 nights in Aug 2025

10/10 Excellent

Arturo

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Food was good and drinks were fair. The pool bar closes at 6pm and the lobby bar won’t let you go in wet or without shirt.
Stayed 3 nights in Aug 2025

2/10 Terrible

Shanties

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
My family observed roaches at the food buffet and when management was notified his customer service was poor . We met with another manager the next day who tried to offer my sister a 25 minute massage but only on the condition she signed a waiver saying she wouldn’t leave a bad comment . I wouldn’t tell anyone to stay here .
Stayed 3 nights in Aug 2025

2/10 Terrible

Yvelle

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
My family had a terrible experience with the hotel management we brought to the attention of two management officials Jenar and a female manager and they played down the fact that my niece observed roaches in the buffet. Jenar attitude was poor and the female manager attempted to offer my sister who treated the entire family to vacation a 25 minute massage for compensation. When my sister arrived to the massage the female manger she spoke to in the hotel lobby was waiting there with a document for my sister to sign stating she wouldn’t leave a review if she took the massage it was actually completely unbelievable. She didn’t sign the form she instead paid full price for a massage and notified their corporate. Don’t stay here .
Stayed 4 nights in Aug 2025

10/10 Excellent

Steven

Liked: Cleanliness, staff & service, property conditions & facilities
I only stayed one night top floor. It was amazing! Couldn't ask for Better exept i didn't see no stairs at the top and that would be a good option in case of emergencies
Stayed 1 night in Aug 2025

10/10 Excellent

Yarley

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing staff and beautiful hotel and property
Stayed 4 nights in Jul 2025

2/10 Terrible

Rushata

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Jul 2025

10/10 Excellent

Ughanmwan

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jul 2025

10/10 Excellent

Ivan

Liked: Cleanliness, staff & service, property conditions & facilities
Cool stay.
Stayed 4 nights in Jul 2025