Emporio Cancun Optional All Inclusive

4.0 star property

Photo gallery for Emporio Cancun Optional All Inclusive

Front of property
3 restaurants, breakfast, lunch, dinner served; international cuisine
Sports bar
3 restaurants, breakfast, lunch, dinner served; international cuisine
3 restaurants, breakfast, lunch, dinner served; international cuisine

Reviews

8.0 out of 10
Very good

Popular amenities

  • Spa
  • Restaurant
  • Air-conditioning
  • Gym
The current price is AU$274
includes taxes & fees
28 May - 29 May

Explore the area

View map
Blvd. Kukulcan, Retorno Gucumatz, Km.17, Lote 49, Segunda Etapa, Zona Htl., Cancun, QROO, 77500
  • Place, Maya Museum of Cancun
    ‪1 min walk‬
  • Place, Iberostar Cancun Golf Course
    ‪9 min walk‬
  • Place, Oasis Arena
    ‪12 min walk‬
  • Airport, Cancun, Quintana Roo (CUN-Cancun Intl.)
    ‪29 min drive‬

Room options

Deluxe Double Room

8.4 out of 10
Very good
(54 reviews)
  • Resort view
  • 35 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds

Deluxe Suite, 1 King Bed with Sofa bed

8.8 out of 10
Excellent
(30 reviews)
  • Resort view
  • 40 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed and 1 Single Sofa Bed

Deluxe Double Room, Partial Ocean View

8.6 out of 10
Excellent
(122 reviews)
  • Ocean view
  • 35 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds

Deluxe Suite, 1 King Bed with Sofa bed, Partial Ocean View

8.8 out of 10
Excellent
(37 reviews)
  • Ocean view
  • 40 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed and 1 Single Sofa Bed

Deluxe Doble Room Oceanfront

8.6 out of 10
Excellent
(47 reviews)
  • Sea view
  • 35 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds

Deluxe Suite, 1 King Bed with Sofa Bed, Oceanfront

8.8 out of 10
Excellent
(33 reviews)
  • Sea view
  • 40 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed and 1 Single Sofa Bed

Swim up Double Oceanfront Only Adults

8.4 out of 10
Very good
(15 reviews)
  • 35 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds

Swim up King Oceanfront Only Adults

7.8 out of 10
Good
(20 reviews)
  • 40 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed and 1 Single Sofa Bed

Room Deluxe

  • 35 sq m
  • Sleeps 4

Suite Deluxe

  • 40 sq m
  • Sleeps 3

Room Deluxe with Partial Sea View

  • Partial sea view
  • 35 sq m
  • Sleeps 4

Suite Deluxe with Partial Sea View

  • Partial sea view
  • 40 sq m
  • Sleeps 3

Super Saver Non Refundable

8.4 out of 10
Very good
(20 reviews)
  • Resort view
  • 35 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds

Room Standard

  • 34 sq m
  • Sleeps 4

Room Premium with Ocean View

  • Ocean view
  • 35 sq m
  • Sleeps 4
  • Free Wi-Fi

Room Deluxe with Beach View

  • Beach view
  • 35 sq m
  • Sleeps 4
  • Free Wi-Fi

Suite Deluxe with Beach View

  • Beach view
  • 40 sq m
  • Sleeps 3
  • Free Wi-Fi

Suite Premium with Ocean View

  • Ocean view
  • 40 sq m
  • Sleeps 3
  • Free Wi-Fi

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About the area

Cancun

At Emporio Cancun Optional All Inclusive you'll be 2 km (1.2 mi) from Delfines Beach and 4.5 km (2.8 mi) from La Isla Shopping Mall. Highlights at this beachfront resort include 3 restaurants, 3 outdoor swimming pools and free self-parking. .The restaurant, CúA Culinary Artisans, serves international cuisine and is open for breakfast, lunch and dinner. Legacy Room is the resort's own sports bar. Spend the day at the beach and enjoy the on-site 24-hour gym, kids' swimming pool and waterslide. Added amenities include Wi-Fi in public areas, a coffee shop/cafe and a snack bar/deli. Buffet breakfast is available daily between 7:00 AM and noon. There's also the convenience of limited parking. .Attractions within a 10-minute drive of this 4-property class Zona Hotelera resort include Iberostar Cancun Golf Course and West Coast of Isla Mujeres, Punta Cancun, and Punta Nizuc National Park.

What's nearby

  • Maya Museum of Cancun - 1 min walk - 0.1 km
  • Iberostar Cancun Golf Course - 9 min walk - 0.8 km
  • Oasis Arena - 12 min walk - 1.0 km
  • Aquaworld - 19 min walk - 1.6 km
  • Delfines Beach - 3 min drive - 1.5 km

Getting around

  • Cancun, Quintana Roo (CUN-Cancun Intl.) - 16 min drive

Restaurants

  • ‪Tun-kul - ‬4 min walk
  • ‪Light House - ‬14 min walk
  • ‪Bahia Rodizzio - ‬4 min walk
  • ‪Dos Lunas - ‬9 min walk
  • ‪Playa - Beach - ‬3 min walk

About this property

Emporio Cancun Optional All Inclusive

Some rates at Emporio Cancun Optional All Inclusive are all-inclusive. These rates include on-site meals and beverages, and may include taxes and gratuities. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages and other amenities.

Emporio Cancun Optional All Inclusive offers its guests 3 outdoor swimming pools, a waterslide, a 24-hour fitness centre, and a children's pool. There are 3 restaurants on site, as well as a coffee shop/cafΘ and a nearby snack bar/deli. You can enjoy a drink at one of the bars, which include a poolside bar and a bar/lounge. Public spaces have WiFi for a fee.

Event space at this resort measures 8288 square feet (770 square metres) and includes conference space. Spa services, a terrace, and an arcade/games room are also featured at Emporio Cancun Optional All Inclusive. Limited free parking is available on a first-come, first-served basis.

This 4-star Cancun resort is smoke free.

  • 545 guestrooms or units
  • 9 levels
  • 12 buildings
  • 3 dining venues
  • 8288 sq ft of conference space
  • 770 sq. m of conference space
  • Built in 1983
  • Deli
  • Towels for the beach
  • Poolside lounge chairs
  • Umbrellas for the pool
  • Conference space
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Storage area for luggage
  • Front desk safe
  • Tour and ticket information
  • Concierge
  • Games room or arcade
  • Pool or billiards table
  • Terrace
  • Garden
  • Gift shop
  • ATM
  • Bellhop
  • Lift
  • No smoking on site
  • Bar or lounge
  • Coffee shop
  • Bar by the pool
  • Swim-up bar
Emporio Cancun Optional All Inclusive offers 545 air-conditioned accommodations with a safe and coffee/tea makers. Televisions come with cable channels.

In-room wireless Internet access (speed: 25+ Mbps) is available for a surcharge. Additionally, rooms include a hairdryer and an iron/ironing board. Housekeeping is provided on a daily basis.

Guests can pamper themselves by indulging in the on-site spa services. Services include massages.

Similar properties

Property amenities

Internet

  • Available in all rooms: WiFi (surcharge)
  • In-room WiFi speed: 25+ Mbps
  • Available in some public areas: WiFi (surcharge)

Parking and transport

  • Free self parking on site
  • Limited on-site self parking
  • Wheelchair-accessible parking available

Food and drink

  • Daily buffet breakfast available 7:00 AM to noon for a fee: MXN 545 for adults and MXN 370 for children
  • 3 restaurants
  • A bar/lounge
  • A coffee shop/cafe
  • A poolside bar
  • A swim-up bar
  • Snack bar/deli

Restaurants on site

  • Bacoli Trattoria
  • CúA Culinary Artisans
  • Legacy Room
  • Sunset Grill

Things to do

  • 24-hour gym
  • 3 outdoor pools
  • Arcade/game room
  • Bicycle rentals
  • Billiards/pool table
  • Children's pool
  • Playground
  • Stereo
  • Waterslide
  • Yoga classes

Family friendly

  • 3 outdoor pools
  • Arcade/game room
  • Children's pool
  • Laundry facilities
  • Playground
  • Snack bar/deli
  • Waterslide

Conveniences

  • 24-hour front desk
  • ATM
  • Gift shop/newsstand
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Porter/bellhop
  • Tour and ticket assistance

Business services

  • 5 meeting rooms
  • 8,288 square feet of conference space

Outdoors

  • Beach towels
  • Garden
  • On the beach
  • Pool loungers
  • Pool umbrellas
  • Terrace

Spa

  • Massage
  • Spa services

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Lift
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible gym
  • Wheelchair-accessible parking
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant

More

  • 12 buildings
  • 9 floors
  • Banquet hall
  • Built in 1983
  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Hair dryer
  • Toothbrush and toothpaste (on request)
  • Towels provided

Entertainment

  • 55-inch TV with cable channels

Food and drink

  • Coffee/tea maker
  • Room service

More

  • Air conditioning
  • Eco-friendly toiletries
  • Iron/ironing board
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: anytime
Contactless check-in and check-out are available
Minimum check-in age - 18

Check-out

Check-out before noon
Contactless check-out
Late check-out subject to availability
Late check-out fee: MXN 1800

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • Pets and service animals are not allowed at Emporio Cancun Optional All Inclusive

Children and extra beds

  • Children are welcome.
  • Kids stay free! Children stay free when using existing bedding.
  • Rollaway/extra beds are not available.
  • Cots (infant beds) are not available.

Payment types

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • A tax is imposed by the city: MXN 85.40 per accommodation, per night

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: from approximately MXN 545 for adults and from MXN 370 for children
  • Late check-out fee: MXN 1800 (subject to availability)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Cashless transactions are available
Safety features at this property include a fire extinguisher, a smoke detector, a security system, a first aid kit and window guards
This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children; if you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children. If you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room. This property accepts Visa, Mastercard and American Express. Cash is not accepted. For guests' safety, the property includes a fire extinguisher, a smoke detector, a security system, a first aid kit and window guards in all accommodation. Cashless payment methods are available for all transactions.

We should mention

  • Pool access available from 8:00 AM to 9:00 PM
  • For stays on 31 December, the total price shown includes a charge for a mandatory New Year's Eve gala dinner.
  • Children stay free in the same room as the parent or guardian when using existing bedding.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Pets and service animals are not allowed on site.

Property is also known as

Cancun Emporio
Emporio Family
Emporio Family Cancun
Emporio Family Suites
Emporio Family Suites Cancun
Emporio Family Suites Condo
Emporio Family Suites Condo Cancun
Emporio Suites Cancun
Emporio Suites Family
Emporio Suites Family Cancun
Emporio Hotel Cancun Condo
Emporio Hotel Condo
Emporio Cancun
Emporio Hotel Cancun
Emporio Hotel Suites Cancun
Emporio Cancun Hotel
Emporio Hotel
Emporio Cancun Resort
Emporio Resort

Frequently asked questions

What is the cancellation policy at Emporio Cancun Optional All Inclusive?

Emporio Cancun Optional All Inclusive offers free cancellation on select room rates. Check out the cancellation policy for more info.

How much does it cost to stay at Emporio Cancun Optional All Inclusive?

As of 4 May 2026, prices found for a 1-night stay for 2 adults at Emporio Cancun Optional All Inclusive on 28 May 2026 start from AU$274, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is parking available at Emporio Cancun Optional All Inclusive?

Yep, Emporio Cancun Optional All Inclusive has a free self car park. Onsite parking is limited.

Are there any beaches close to Emporio Cancun Optional All Inclusive?

The closest beach to Emporio Cancun Optional All Inclusive is Delfines Beach (1.3 km).

Is there a spa on site at Emporio Cancun Optional All Inclusive?

There's no onsite spa, but this property does offer services like massages.

Does Emporio Cancun Optional All Inclusive have a pool?

Yep, and guests love it! Emporio Cancun Optional All Inclusive has 3 outdoor swimming pools and a kids' pool. Grab your bathers and lounge poolside while enjoying under the shade of an umbrella and with a coldie from the bar. The pool is open 8:00 AM to 9:00 PM.

Does Emporio Cancun Optional All Inclusive have a waterslide?

Yep, this property has a waterslide!

Does Emporio Cancun Optional All Inclusive serve breakfast?

You bet, buffet breakfast is offered daily between 7:00 AM and noon.

Is there a free airport shuttle available at Emporio Cancun Optional All Inclusive?

No, Emporio Cancun Optional All Inclusive does not offer an airport shuttle service.

Is there a bar or restaurant at Emporio Cancun Optional All Inclusive?

Yep, they've got a lounge bar and 3 restaurants. Pre dinner cocktails anyone?

What time are check-in & check-out at Emporio Cancun Optional All Inclusive?

Check-in begins at 3:00 PM. Check-out time is noon.

Are pets allowed at Emporio Cancun Optional All Inclusive?

No, pets and service animals are not allowed.

Is there a golf course on site at Emporio Cancun Optional All Inclusive?

There isn't one on site, but Iberostar Cancun Golf Course is a short 7-minute walk away.

Emporio Cancun Optional All Inclusive Reviews

Reviews

8.0

Very good

Rating 10 - Excellent. 1297 out of 2619 reviews
Rating 8 - Good. 568 out of 2619 reviews
Rating 6 - Okay. 350 out of 2619 reviews
Rating 4 - Poor. 169 out of 2619 reviews
Rating 2 - Terrible. 235 out of 2619 reviews

8.6/10

Cleanliness

8.2/10

Staff & service

8.0/10

Amenities

8.0/10

Property conditions & facilities

Reviews

8/10 Good

Thomas

Liked: Cleanliness, amenities, property conditions & facilities
The staff was very helpful and friendly! Food was tasty and good. Nice setup on the beach and by the pools. Overall very good!!
Stayed 7 nights in Jan 2026

10/10 Excellent

Arsenia

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
The staff and room was good, wonderful beaches and scenry, we had a great view as well and response time was quick. Unfortunately however, there was a drain smell coming up which was off putting for 2 days. Overall, I recommend the hotel to others.
Stayed 4 nights in Jan 2026

6/10 Okay

Adrienne

Travelled with group
Liked: Amenities
Disliked: Staff & service
My stay at Emporio Resort came with a mix of highlights and frustrations. The room was clean enough, though not spotless. The bed and linens were genuinely nice, but the resort doesn’t seem to provide hand towels at all—which made basic routines a little confusing. When the temperature dropped outside, the room became chilly, and since there’s no heating system, it never really warmed up. The water only reached a lukewarm temperature, which didn’t help. Our patio door lock was also broken and had to be repaired, costing us about an hour and a half of our plans. Communication throughout the resort was difficult because very minimal English is spoken by staff, which made even simple requests more complicated. Based on my experience, travelers who don’t speak Spanish may feel out of place or struggle to navigate the stay comfortably. On the positive side, the view from our infinity‑pool room was absolutely beautiful. The food was delicious, and the Selena performer was a standout highlight. There are plenty of activities offered, so the resort stays lively. One thing to note: this is not a kid‑free environment in any way. Children and minors are everywhere throughout the property, so if you’re looking for an adults‑only or quiet atmosphere, this won’t be the right fit. Overall, Emporio has some bright spots, but there are several comfort and communication challenges that travelers should be aware of before booking.
Stayed 3 nights in Jan 2026

10/10 Excellent

Nicole

Liked: Cleanliness, amenities, property conditions & facilities
Amazing!
Stayed 7 nights in Jan 2026

4/10 Poor

Adonay

Stayed 3 nights in Dec 2025

8/10 Good

Shafaab

Liked: Cleanliness, staff & service, amenities
It was a good stay. Our oceanfront room had one of the best views for sure. It was an amazing stay but would have loved it even more if the swimming pools were a little warmer and if it had some more activities alongside with some more food options. Overall a good stay.
Stayed 4 nights in Jan 2026

10/10 Excellent

Jamie

Travelled with family
Liked: Cleanliness, staff & service, amenities
It was an amazing place with great service!
Stayed 2 nights in Jan 2026

10/10 Excellent

Emily

Travelled with family, Travelled with family and small children, Travelled with partner, Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
Terrible experience at the airport. Got to the resort to find Shaydi/Sheydi. She out my mind at ease and was just simply amazing. I had 19 people in my party arriving at different times. Anytime she was on shift, she knew they were part of my party by name, or she saw me greeting them and remembered me. Just amazing customer service all around . Otherwise, the pools are too cold and the hot tubs are less than what i would want a pool to be. Besides that, Ivan was an amazing bartender. Myself and my guests had a great time
Stayed 5 nights in Jan 2026

10/10 Excellent

Jasmine

Stayed 4 nights in Jan 2026

10/10 Excellent

Juan

Stayed 4 nights in Jan 2026

10/10 Excellent

Shane

Stayed 5 nights in Dec 2025

6/10 Okay

Camille

Travelled with family
Liked: Property conditions & facilities
The room was decent, I didn’t like the pieces of the mirror chipping. When we walked in we had an open bottle of water. The staff was good especially the guy who brought our luggage to the door. As for the towel lady by the pool, she must of been having bad days for the days we were there. Food was decent, drinks were as well but not strong enough!
Stayed 4 nights in Jan 2026

6/10 Okay

Wayne L., Peoria

Travelled with family
Liked: Cleanliness
Giant all-inclusive resort with only one place to have breakfast. If you enjoy starting your day standing in a long line, waiting to eat mediocre food, this just might be the resort for you. Only one place to eat dinner besides two specialty restaurants, which are always fully booked, so the lines are even longer than for breakfast.☹️☹️☹️
Stayed 7 nights in Jan 2026

10/10 Excellent

Larissa, Newton

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Everything is cleaned daily, amazing staff. Amazing swimming pools - never crowded. Enough beach chairs, clean and safe beach
Stayed 5 nights in Jan 2026

10/10 Excellent

shahzeb

Liked: Cleanliness, amenities, property conditions & facilities
Yes
Stayed 1 night in Jan 2026

2/10 Terrible

James

Stayed 1 night in Jan 2026

10/10 Excellent

wenceslau

Stayed 4 nights in Jan 2026

6/10 Okay

Matthew

Travelled with partner
Liked: Cleanliness, property conditions & facilities
We stayed here because our tour ends here, we booked for 2 extra nights. used all inclusive, super expensive for what you get. The room has a nice view above 4 floor and if you get a larger balcony, it has more room to move around. Had to call each day for maid service. Food is ok, alcohol drinks has barely any alcohol but non alcoholic drinks are good.
Stayed 2 nights in Jan 2026

8/10 Good

Celma R

Travelled with group
Liked: Property conditions & facilities
Disliked: Cleanliness
The cleaning could have been better over the 4 days. The shower was never cleaned, and when we needed something, they would say "I'll bring it in five minutes," but they never did. It wasn't an excellent experience, but it was okay!
Stayed 4 nights in Jan 2026

2/10 Terrible

Jaime

Stayed 6 nights in Jan 2026

8/10 Good

Julio

Stayed 4 nights in Jan 2026

8/10 Good

Patricia

Stayed 5 nights in Jan 2026

10/10 Excellent

Geoffrey

Stayed 6 nights in Jan 2026

10/10 Excellent

Daryeling

Stayed 3 nights in Jan 2026

6/10 Okay

Kelly

Travelled with family, Travelled with family and small children, Travelled with group
The primary staff (bar, food, room service, beach service, etc) were all absolutely amazing!! We felt very welcome and well taken care of by them. When the cleaning service cleaned my room they threw away all my prescription meds. All of them. My guess is they thought the room was being vacated even though it was not. Had to file a security report. We felt the property team did not believe this happened, they ignored the gravity of the situation of all my medications being gone and me being unable to replace them at the local farmacia, and did almost nothing to help solve the issue. It was very disappointing after getting such great vibes everywhere else on the property. Won't return because of this response. We had two rooms there with a total of 6 nights. I went 4 nights without my medications which was pretty awful for me. I tried to make the bets of it though!
Stayed 2 nights in Jan 2026