See all properties
Save

Wyndham Grand Cancun All Inclusive Resort & Villas

4.0 star property
Luxury property on the beach, with 3 outdoor pools

Photo gallery for Wyndham Grand Cancun All Inclusive Resort & Villas

3 outdoor pools, open 11:00 AM to 7:00 PM, pool cabanas (surcharge)
Poolside bar
Exterior
3 outdoor pools, open 11:00 AM to 7:00 PM, pool cabanas (surcharge)
1 bedroom, free minibar, in-room safe, blackout curtains

Reviews

8.4 out of 10
Very good

Popular amenities

  • Parking available
  • Bar
The current price is AU$385
includes taxes & fees
1 Sept - 2 Sept

Explore the area

Map
Blvd. Kukulkan, L-48 KM. 16.5 M.53, Cancun, QROO, 77500
  • Aquaworld
    ‪16 min walk‬
  • Delfines Beach
    ‪18 min walk‬
  • El Rey Ruins
    ‪2 min drive‬
  • Cancun, Quintana Roo (CUN-Cancun Intl.)
    ‪19 min drive‬

Room options

View all photos for Superior Ocean View, 1 King bed or 2 Double Beds, Non-Smoking

1 bedroom, free minibar, in-room safe, blackout curtains

Superior Ocean View, 1 King bed or 2 Double Beds, Non-Smoking

9.2 out of 10
Wonderful
(22 reviews)

Highlights

Balcony
Soundproofed
Air conditioning
Free cots/infant beds
Free minibar items
Smart TV
Blackout curtains
Separate bedroom
  • 45 sq m
  • Ocean view
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

View all photos for Junior Suite

Junior Suite

Junior Suite

8.8 out of 10
Excellent
(12 reviews)

Highlights

Balcony
Soundproofed
Air conditioning
Free cots/infant beds
Free minibar items
Smart TV
Separate bedroom
Blackout curtains
  • 70 sq m
  • 1 bedroom
  • Ocean view
  • Sleeps 2
  • 1 King Bed

View all photos for Deluxe Lagoon View Room 2 Double Beds - Non-smoking

Deluxe Lagoon View Room 2 Double Beds - Non-smoking

Deluxe Lagoon View Room 2 Double Beds - Non-smoking

8.4 out of 10
Very good
(236 reviews)

Highlights

Balcony
Soundproofed
Air conditioning
Free cots/infant beds
Free minibar items
Smart TV
Blackout curtains
Separate bedroom
  • 45 sq m
  • Lagoon view
  • Sleeps 4
  • 2 Double Beds

View all photos for Premier Ocean View Room, 2 Double Beds - Non-Smoking

Premier Ocean View Room, 2 Double Beds - Non-Smoking

Premier Ocean View Room, 2 Double Beds - Non-Smoking

8.2 out of 10
Very good
(71 reviews)

Highlights

Balcony
Soundproofed
Air conditioning
Free cots/infant beds
Free minibar items
Smart TV
Blackout curtains
Separate bedroom
  • 46 sq m
  • Ocean view
  • Sleeps 4
  • 2 Double Beds

View all photos for Villa

1 bedroom, free minibar, in-room safe, blackout curtains

Villa

8.6 out of 10
Excellent
(14 reviews)

Highlights

Patio
Separate dining area
Separate sitting area
Soundproofed
Air conditioning
Free cots/infant beds
Kitchenette
Full-sized fridge/freezer
  • 218 sq m
  • 3 bedrooms
  • Ocean view
  • Sleeps 6
  • 2 Double Beds OR 1 King Bed

View all photos for Superior Lagoon View, 1 King bed or 2 Double Beds, Non-Smoking

Superior Lagoon View, 1 King bed or 2 Double Beds, Non-Smoking

Superior Lagoon View, 1 King bed or 2 Double Beds, Non-Smoking

8.6 out of 10
Excellent
(37 reviews)

Highlights

Balcony
Soundproofed
Air conditioning
Free cots/infant beds
Free minibar items
Smart TV
Blackout curtains
Separate bedroom
  • 45 sq m
  • Lagoon view
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

View all photos for Family Suite, 3 Bedroom, 2 King Beds, 2 Double Beds, Non-Smoking

1 bedroom, free minibar, in-room safe, blackout curtains

Family Suite, 3 Bedroom, 2 King Beds, 2 Double Beds, Non-Smoking

Highlights

Balcony
Separate dining area
Separate sitting area
Soundproofed
Air conditioning
Free cots/infant beds
Kitchenette
Full-sized fridge/freezer
  • 217 sq m
  • 2 bedrooms
  • Ocean view
  • Sleeps 6
  • 2 Double Beds and 1 King Bed

You may also like

Ad
View from property

Seadust Cancún All Inclusive Family Resort

Zona Hotelera
  • Pool
  • All-inclusive
  • Spa
  • Kids pool
3.8 out of 5, Good, 2,454 reviews
The price is AU$466
includes taxes & fees
28 Aug - 29 Aug
Seadust Cancún All Inclusive Family Resort

About the area

Cancun

A luxury stay in Cancun awaits you at Wyndham Grand Cancun All Inclusive Resort & Villas. Within a 30-minute stroll, you'll find Aquaworld and El Rey Ruins. Highlights at this all-inclusive property include 6 restaurants, 3 outdoor swimming pools and a full-service spa. .A pampering day can include deep-tissue massages and hot stone massages along with body wraps, body scrubs and mani/pedis. The restaurant, La Vista, is open for dinner. With 2 beach bars and 2 lounge bars to choose from, you can enjoy a drink at the property. Spend the day at the beach where you'll find cabanas, and enjoy the on-site free kids' club and gym. Plus you'll find free Wi-Fi in public areas, a hot tub and a steam room. Each morning free buffet breakfast is offered between 6:30 AM and 11:00 AM. There's also free valet parking, along with the convenience of an airport shuttle. .Attractions within a 10-minute walk of this 4-property class Zona Hotelera property include Iberostar Cancun Golf Course and within 30 minutes you'll find Delfines Beach.

What's nearby

  • Iberostar Cancun Golf Course - 6 min walk - 0.6 km
  • Aquaworld - 16 min walk - 1.4 km
  • Delfines Beach - 18 min walk - 1.5 km
  • El Rey Ruins - 2 min drive - 2.5 km
  • La Isla Shopping Mall - 6 min drive - 5.3 km

Getting around

  • Cancun, Quintana Roo (CUN-Cancun Intl.) - 16 min drive

Restaurants

  • ‪Hotel Emporio Cancun - ‬2 min walk
  • ‪Coyote Loco - ‬12 min walk
  • ‪Tun-kul - ‬2 min walk
  • ‪Market Place - ‬8 min walk
  • ‪MakiTaco - ‬8 min walk

About this property

Wyndham Grand Cancun All Inclusive Resort & Villas

Luxury property on the beach, with 3 outdoor pools
Wyndham Grand Cancun All Inclusive Resort & Villas is an all-inclusive property. Room rates include meals and beverages at on-site restaurants and bars. Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages and other amenities.

Enjoy the cabanas (surcharge) and sunloungers for a relaxing day at the beach. At Wyndham Grand Cancun All Inclusive Resort & Villas, you can cool off in one of the 3 outdoor swimming pools and indulge in a pampering afternoon at the full-service spa.

Free breakfast is served daily. There are 6 restaurants on site, as well as a coffee shop/cafΘ and a nearby snack bar/deli. For a drink, you can stop by one of the on-site bars, including 2 beach bars and 2 bars/lounges. A computer station is on site and WiFi is free in public spaces. This all-inclusive property also offers a complimentary children's club, a children's pool and a health club. Free self parking and valet parking are available.

This 4-star Cancun property is smoke free.

  • 1 building
  • 348 guestrooms or units
  • 16 levels
  • 6 dining venues
  • 2 bars on the beach
  • 2 bars or lounges
  • Conference rooms
  • Built in 1988
  • Buffet breakfast (free)
  • Deli
  • Kid's club (free)
  • Supervised kid's activities (free)
  • Cabanas on the beach (surcharge)
  • Beach lounge chairs
  • Cabanas by the pool (surcharge)
  • Poolside lounge chairs
  • Umbrellas for the pool
  • Charging station for electric cars
  • Conference centre
  • Business facilities
  • Coffee in lobby
  • Self-service laundry
  • Front desk (24 hours)
  • Storage area for luggage
  • Front desk safe
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Corner/local shop
  • Terrace
  • Garden
  • Gift shop
  • Television in lobby
  • ATM
  • On-site shopping
  • Bellhop
  • Lift
  • No smoking on site
  • Bar by the pool
  • Swim-up bar
Wyndham Grand Cancun All Inclusive Resort & Villas offers 348 accommodations with free minibar items and a safe. 50-inch Smart televisions come with premium cable channels, first-run films and pay-per-view films.

Bathrooms include a shower with a rainfall showerhead, complimentary toiletries and hairdryers. Guests can surf the web using complimentary wireless Internet access. Additionally, rooms include complimentary bottles of water and coffee/tea makers. Change of towels and change of bedsheets can be requested. Housekeeping is provided once per stay.

Guests can pamper themselves with a trip to the on-site spa, which has 3 treatment rooms. Massages are available on the beach and in the spa. Other services include deep-tissue massages, hot stone massages and sports massages. The spa is open daily.

Languages

English, Spanish

Similar properties

Aerial view

GR Solaris Cancun & Spa - All Inclusive

  • Pool
  • All-inclusive
  • Spa
  • Kids pool
4.0 out of 5, Very good, 4,440 reviews
The price is AU$517
includes taxes & fees
9 Aug - 10 Aug
GR Solaris Cancun & Spa - All Inclusive

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Electric car charging station on site
  • 24-hour return airport shuttle on request for a surcharge
  • Free self parking on site
  • Free valet parking on site
  • Wheelchair-accessible parking available

Food and drink

  • Free buffet breakfast available daily 6:30 AM to 11:00 AM
  • 2 bars/lounges
  • 2 beach bars
  • 6 restaurants
  • A coffee shop/cafe
  • A poolside bar
  • A swim-up bar
  • Coffee and tea in common areas
  • Couples/private dining
  • Snack bar/deli

Restaurants on site

  • Da vinci
  • La Vista
  • Pina Colada Restaurant
  • Sushi Bar
  • Viva Mexico Tacos

Things to do

  • 3 outdoor pools
  • Beach volleyball
  • Bingo
  • Children's pool
  • Evening entertainment
  • Fitness classes
  • Free children's club
  • Full-service spa
  • Health club
  • Hot tub
  • Pilates classes
  • Playground
  • Shopping
  • Steam room
  • Tennis
  • Tennis lessons
  • TV in common areas
  • Yoga classes

Family friendly

  • 3 outdoor pools
  • Children's pool
  • Free children's club
  • Free cot
  • Free supervised activities for children
  • Grocery/convenience store
  • Laundry facilities
  • Playground
  • Rollaway/extra bed (surcharge)
  • Snack bar/deli
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • ATM
  • Gift shop/newsstand
  • Grocery/convenience store
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Concierge services
  • Housekeeping (once per stay)
  • Porter/bellhop
  • Proposal/romance packages
  • Tour and ticket assistance
  • Wedding services

Business services

  • Business centre
  • Computer station
  • Conference centre
  • Meeting rooms

Outdoors

  • Beach cabanas (surcharge)
  • Beach loungers
  • Garden
  • On the beach
  • Pool cabanas (surcharge)
  • Pool loungers
  • Pool umbrellas
  • Terrace

Full-service spa

  • 3 treatment rooms
  • Body scrubs
  • Body wraps
  • Deep-tissue massages
  • Facials
  • Hot stone massages
  • Manicures/pedicures
  • Spa open daily
  • Sports massages
  • Swedish massages

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Lift
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible parking
  • Wheelchair-accessible registration desk

More

  • 1 building
  • 100% renewable energy
  • 16 floors
  • At least 10% of profits reinvested in community and sustainability
  • At least 80% lighting from LEDs
  • At least 80% of food locally-sourced
  • At least 80% organic food
  • Ballroom
  • Banquet hall
  • Biodegradable coffee stirrers available
  • Biodegradable drinking straws available
  • Built in 1988
  • Comprehensive food waste policy
  • Double-glazed windows
  • Local artist showcase
  • Local culture and ecosystem education
  • Locally-owned and organised tours and activities
  • No plastic coffee stirrers
  • No plastic drinking straws
  • No plastic soft drink bottles
  • No plastic water bottles
  • Reception hall
  • Reusable cups
  • Reusable tableware
  • Smoke-free property

Room amenities

Bedroom

  • Blackout drapes
  • Free cot
  • Rollaway/extra bed (surcharge)

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Rainfall showerhead
  • Shower
  • Towels provided

Entertainment

  • 50-inch smart TV with premium cable channels
  • First-run films
  • Pay films
  • Streaming services

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Free bottled water
  • Free stocked minibar

More

  • Air conditioning (climate-controlled)
  • Cleaning products are eco-friendly
  • Eco-friendly toiletries
  • Energy-saving switches in guestrooms
  • Iron/ironing board
  • LED lighting
  • Phone
  • Recycling
  • Safe
  • Soundproofed rooms
  • Water-efficient showers

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: 11:30 PM
Early check-in subject to availability
Early check-in is available for a fee
Late check-in subject to availability
Minimum check-in age - 18

Check-out

Check-out before noon
Contactless check-out
Late check-out subject to availability
A late check-out fee will be charged

Special check-in instructions

Front desk staff will greet guests on arrival at the property
If you are planning to arrive after midnight please contact the property in advance using the information on the booking confirmation

Access methods

Staffed front desk

Pets

  • Pets and service animals are not allowed at Wyndham Grand Cancun All Inclusive Resort & Villas

Children and extra beds

  • Children are welcome.
  • Kids stay free! Children stay free when using existing bedding. Children may not be eligible for complimentary breakfast.
  • Rollaway/extra beds are available for USD 50 per night.
  • Free cots (infant beds)!

Payment types

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • A tax is imposed by the city: USD 4.27 per accommodation, per night

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Airport shuttle fee: USD 34 per person (return)
  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)
  • Rollaway bed fee: USD 50 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and debit cards; cash is not accepted
This property reserves the right to pre-authorise the guest's credit card prior to arrival.
This property uses a grey water recycling system
Safety features at this property include a smoke detector and a security system
This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children; if you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Charges for extra guests may apply and vary according to property policy.
A credit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children. If you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room. This property accepts Visa, Mastercard, Union Pay and debit cards. Cash is not accepted. This property reserves the right to pre-authorise the guest's credit card prior to arrival. This property uses a grey water recycling system. For guests' safety, the property includes a smoke detector and a security system in all accommodation.

We should mention

  • Pool access available from 11:00 AM to 7:00 PM
  • Reservations are needed for massage services. For reservations, contact the property before arrival using the contact information on the booking confirmation.
  • Children stay free in the same room as the parent or guardian when using existing bedding. Children may not be eligible for free breakfast.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Pets and service animals are not allowed on site.
  • Guests may experience noise disturbance due to nearby construction work.

Property is also known as

Wyndham Grand Cancun All Inclusive Resort Villas
Wyndham Grand Cancun All Inclusive Resort & Villas Cancun

Frequently asked questions

What is the cancellation policy at Wyndham Grand Cancun All Inclusive Resort & Villas?

Wyndham Grand Cancun All Inclusive Resort & Villas offers free cancellation on select room rates. Check out the cancellation policy for more info.

How much does it cost to stay at Wyndham Grand Cancun All Inclusive Resort & Villas?

As of 5 Aug 2025, prices found for a 1-night stay for 2 adults at Wyndham Grand Cancun All Inclusive Resort & Villas on 1 Sept 2025 start from AU$378.59, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is parking available at Wyndham Grand Cancun All Inclusive Resort & Villas?

Yep, Wyndham Grand Cancun All Inclusive Resort & Villas has a free self car park and free valet parking.

Are there any beaches close to Wyndham Grand Cancun All Inclusive Resort & Villas?

The closest beach to Wyndham Grand Cancun All Inclusive Resort & Villas is Delfines Beach (1.5 km).

Is there a spa on site at Wyndham Grand Cancun All Inclusive Resort & Villas?

Yep, there is an onsite spa at Wyndham Grand Cancun All Inclusive Resort & Villas. You'll enjoy heaps of services like body wraps, body scrubs and facials, as well as Swedish massages.

Does Wyndham Grand Cancun All Inclusive Resort & Villas have a pool?

Yep, and guests love it! Wyndham Grand Cancun All Inclusive Resort & Villas has 3 outdoor swimming pools and a kids' pool. Grab your bathers and lounge poolside while enjoying in a cabana and under the shade of an umbrella. The pool is open 11:00 AM to 7:00 PM.

What luxury perks are available at Wyndham Grand Cancun All Inclusive Resort & Villas?

Wyndham Grand Cancun All Inclusive Resort & Villas features 2 beach bars, 3 outdoor pools and a full-service spa. All guestrooms come with 24-hour room service and free minibar items.

What makes Wyndham Grand Cancun All Inclusive Resort & Villas a romantic place to stay?

1 hot tub and beachfront dining, as well as rainfall showerheads in the guestrooms, all help set the scene for a romantic weekend at Wyndham Grand Cancun All Inclusive Resort & Villas.

Is Wyndham Grand Cancun All Inclusive Resort & Villas family-friendly?

You bet! With amenities such as a free children's club and a children's pool, as well as free infant beds in the guestrooms, it's no surprise that Wyndham Grand Cancun All Inclusive Resort & Villas is a hit with families.

Does Wyndham Grand Cancun All Inclusive Resort & Villas serve breakfast?

You bet, our travelers love the free buffet breakfast here! Offered daily from 6:30 AM to 11:00 AM, this is the spot to fuel up for a day full of adventure.

Is there a free airport shuttle available at Wyndham Grand Cancun All Inclusive Resort & Villas?

No, but there's an airport shuttle that runs 24 hours a day on request for a fee.

Is there a bar or restaurant at Wyndham Grand Cancun All Inclusive Resort & Villas?

Relax with a coldie at the 2 beach bars or 2 lounge bars, and grab a meal at Wyndham Grand Cancun All Inclusive Resort & Villas's 6 restaurants.

What time are check-in & check-out at Wyndham Grand Cancun All Inclusive Resort & Villas?

Check-in begins at 3:00 PM. Check-out time is noon.

Are pets allowed at Wyndham Grand Cancun All Inclusive Resort & Villas?

No, pets and service animals are not allowed.

Is there a golf course on site at Wyndham Grand Cancun All Inclusive Resort & Villas?

There isn't one on site, but Iberostar Cancun Golf Course is a short 6-minute walk away.

Wyndham Grand Cancun All Inclusive Resort & Villas Reviews

Reviews

8.4

Very good

Rating 10 - Excellent. 1689 out of 3289 reviews
Rating 8 - Good. 811 out of 3289 reviews
Rating 6 - Okay. 410 out of 3289 reviews
Rating 4 - Poor. 195 out of 3289 reviews
Rating 2 - Terrible. 184 out of 3289 reviews

8.8/10

Cleanliness

8.8/10

Staff & service

8.4/10

Amenities

8.4/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

2/10 Terrible

Cicy, Naugatuck

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
One of the worse resorts I have ever been!
Stayed 3 nights in Apr 2025

10/10 Excellent

Joice, Toronto

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Apr 2025

10/10 Excellent

Derek

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We enjoyed our stay very much. Staff was tremendous in almost every area. Wait staff were outstanding, especially Enrique. We did have some mold in our bathroom though and the spa services were overpriced and disappointing. Some Food on buffet area was cold and others undercooked but mostly decent especially at Italian Restaurant. Travel staff are somewhat pushy but once they know you aren’t interested they leave you alone.
Stayed 7 nights in Apr 2025

10/10 Excellent

Kari

Liked: Amenities
Amazing!
Stayed 4 nights in Apr 2025

10/10 Excellent

Ramiro

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 6 nights in Apr 2025

8/10 Good

Stefanie

Stayed 5 nights in Apr 2025

8/10 Good

Michael

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very nice resort, staff pretty amazing very friendly and accommodating. The food was pretty good, especially the buffet with a lot of good choices. I wish internet was better to book reservations or look up tours etc. and shower was lukewarm. Otherwise a great place, lots of fun!!!!
Stayed 9 nights in Apr 2025

10/10 Excellent

Justin

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice resort food was not the best at the restaurant. Buffet was better...breakfast was good.. staff super nice.. nice pools and beach. Rooms nice and updated.. would recommend
Stayed 4 nights in Apr 2025

10/10 Excellent

Begzudin

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Everything is good nice hotel good communication with the people. Everything nice.
Stayed 7 nights in Apr 2025

6/10 Okay

Jovanna

Travelled with family, Travelled with group
Liked: Staff & service
Disliked: Property conditions & facilities
In the villas each room has two outlets which the lamps are connected to, we had to disconnect them to be able to charge our phones. One of the AC units was not working and our showers were overflowing out so we had to lay down a lot of towels so that we didn’t slip. We went to ask the front desk to switch rooms and they wanted to charge us a $150 charge per night to switch and then our last night they said that we could switch rooms which was pointless to move all of our stuff. You have to make sure you get your transportation reserved 24 hours prior because when we reserved and got a confirmation email they weren’t at the airport and we had to take a random taxi which being all women was particularly scary. We had Adal help us with cabana rental and he was great and waiter Jesus was amazing and they honestly made our trip 10x better.
Stayed 4 nights in Apr 2025

10/10 Excellent

Brandon

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff made our stay unforgettable.
Stayed 5 nights in Apr 2025

4/10 Poor

magda

Travelled with family and small children
Disliked: Staff & service, amenities, property conditions & facilities
A disappointing experience, very different from previous visitsThis was not the experience we expected. We had visited this resort before when it was Omni, and the service back then was exceptional. Unfortunately, the new policies have changed everything, and our vacation was negatively affected from the moment we arrived. At check-in, a salesperson immediately approached us offering to "make our experience more pleasant." When we declined, the front desk staff’s attitude completely changed—they were rude and made us feel very uncomfortable. We arrived before 3 p.m., and as a VIP Expedia member, I asked about early check-in and the massage voucher, but the receptionist said she didn’t know anything about it. The food is good, but the resort’s new policies are strict and unfriendly. We spoke with the night manager, who gave us an absurd explanation—that eating by the pool was not allowed, although it is permitted for members. My son wanted a pizza, and both the waiter and the head waiter denied it, so I had to order McDonald’s through Uber Eats. What made our stay somewhat enjoyable was the excellent service from Enrique at the sushi restaurant, Mrs. Nely from housekeeping, and Diego, who helped us one day at the pool and another day at the bar. They were kind and professional. However, most of the staff seemed to work in fear, constantly telling guests, “You can’t eat here,” “You can’t do that,” which created a very uncomfortable environment.
Stayed 5 nights in Apr 2025

6/10 Okay

Nelson

Travelled with family
IT IS A OK HOTEL
Stayed 1 night in Apr 2025

10/10 Excellent

PRACHEETA

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good service
Stayed 6 nights in Apr 2025

8/10 Good

Micah

Liked: Staff & service, property conditions & facilities
Stayed 4 nights in Apr 2025

4/10 Poor

Heidi Marie

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Unbelievably NOISY! Sleep was now an option. Constant noise in the hallway. Food was decent, but nothing to come back for. This was our second time at this resort, will definitely look elsewhere for our next Cancun trip.
Stayed 4 nights in Apr 2025

8/10 Good

Alicia

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful view of the ocean, friendly and helpful staff. Breakfas t was fantastic. Dinner options were okay but not great - had a better experience going out. Received a high-pressure sell to sit for a presentation when we arrived. Other than that, we didn't receive any benefit for beinf a VIP.
Stayed 4 nights in Apr 2025

10/10 Excellent

Tina

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Apr 2025

10/10 Excellent

Alexander

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Apr 2025

10/10 Excellent

Sharon

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

10/10 recommend booking

I had a wonderful stay at this resort. It was small, very clean, with upgraded modern rooms. The food & drinks were delicious! Service was excellent. There were tons of loungers all around the resort. There was even a nice deck you could lounge on so you could see and hear the ocean without being in the sand, for those that don’t like the sand. There was a beautiful restaurant on the beach, feet in the sand, with stunning views of the ocean! There was another beautiful restaurant that overlooked the lagoon (sunset views) with delicious food. I had mahi mahi that was freshly caught like an hour before hand. The beach had a cool bar with swings in the sand on one side, and on the other side of it, a big swim up jacuzzi. A unique feature. Renting a beach cabana came with lots of extras - depending on the package you bought. Waiter service with snacks, champagne, chocolate covered strawberries etc There were lots of options for food at the buffets as well, and they had indoor and outdoor seating there. There were lots of pools as well, one had a swim up bar.
Stayed 1 night in Apr 2025

10/10 Excellent

Nelson

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Apr 2025

4/10 Poor

Saikumar

Disliked: Amenities
Too much of Noise outside especially during the nights, Had terrible time sleeping in the room. Some of the staff are was unable to communicate in English and we had difficulty understanding their language and it caused lot of trouble during the trip. One bizzare thing happened to us was initially they have assigned one room to us and shockingly some of the guests were already in the room and we had to go the lobby and after 10-15 minutes, they assigned us another room. During our entire trip we did noy feel like our stuff in the room is safer.
Stayed 6 nights in Apr 2025

10/10 Excellent

Natalia

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was a family trip my kids love it,the food was excellent,everyone was very friendly and nice,we are coming back.
Stayed 5 nights in Apr 2025

10/10 Excellent

Jesus

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice hotel.
Stayed 6 nights in Apr 2025

10/10 Excellent

Geno

Liked: Cleanliness, staff & service, property conditions & facilities
Great stay
Stayed 7 nights in Apr 2025