See all properties
Save

Hyatt Ziva Cancun All Inclusive

4.5 star property
Luxury property on the beach, with 3 outdoor pools

Photo gallery for Hyatt Ziva Cancun All Inclusive

3 outdoor pools, pool loungers
Ocean View Double
8 bars/lounges, poolside bar
View from room
Exterior detail

Reviews

9.2 out of 10
Wonderful

Popular amenities

  • Bar
The current price is AU$817
includes taxes & fees
9 Dec - 10 Dec

Explore the area

View map
Blvd. Kukulcan, Manzana 51, Lote 7, Cancun, QROO, 77500
  • Place, Gaviota Azul Beach
    ‪2 min walk‬
  • Place, Cancun Convention Center
    ‪8 min walk‬
  • Place, Forum Beach
    ‪9 min walk‬
  • Airport, Cancun, Quintana Roo (CUN-Cancun Intl.)
    ‪32 min drive‬

Room options

View all photos for Ocean Front Pyramid Suite (with Sofa Bed)

Premium bedding, free minibar, in-room safe, blackout curtains

Ocean Front Pyramid Suite (with Sofa Bed)

Highlights

Balcony
Air conditioning
Free rollaway/extra beds
Free cots/infant beds
Free minibar items
LED TV
Blackout curtains
Premium bedding
  • 122 sq m
  • Ocean view
  • Sleeps 5
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Dolphin View Master King (with Sofa Bed)

Premium bedding, free minibar, in-room safe, blackout curtains

Dolphin View Master King (with Sofa Bed)

7.6 out of 10
Good
(8 reviews)

Highlights

Balcony
Air conditioning
Free rollaway/extra beds
Free cots/infant beds
Free minibar items
LED TV
Sofa bed - double
Premium bedding
  • 56 sq m
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Resort View Double

Resort View Double

Resort View Double

9.8 out of 10
Exceptional
(10 reviews)

Highlights

Balcony
Air conditioning
Free rollaway/extra beds
Free cots/infant beds
Free minibar items
LED TV
Sofa bed - double
Premium bedding
  • 45 sq m
  • Resort view
  • Sleeps 4
  • 2 Double Beds

View all photos for Turquoize Sky Ocean Front Master King

Premium bedding, free minibar, in-room safe, blackout curtains

Turquoize Sky Ocean Front Master King

9.2 out of 10
Wonderful
(7 reviews)

Highlights

Balcony
Air conditioning
Club Lounge
Free rollaway/extra beds
Free minibar items
LED TV
Blackout curtains
Premium bedding
  • 65 sq m
  • Ocean view
  • Sleeps 3
  • 1 King Bed

View all photos for Turquoize Sky Ocean Front Master Double

Premium bedding, free minibar, in-room safe, blackout curtains

Turquoize Sky Ocean Front Master Double

8.0 out of 10
Very good
(1 review)

Highlights

Balcony
Air conditioning
Club Lounge
Free rollaway/extra beds
Free minibar items
LED TV
Sofa bed
Blackout curtains
  • 65 sq m
  • Ocean view
  • Sleeps 4
  • 2 Double Beds

View all photos for Swim Up King (with Sofa Bed)

View from room

Swim Up King (with Sofa Bed)

10.0 out of 10
Exceptional
(3 reviews)

Highlights

Balcony
Air conditioning
Free rollaway/extra beds
Free minibar items
LED TV
Sofa bed
Blackout curtains
Premium bedding
  • 45 sq m
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Swim Up Double

View from room

Swim Up Double

10.0 out of 10
Exceptional
(2 reviews)

Highlights

Balcony
Air conditioning
Free rollaway/extra beds
Free minibar items
LED TV
Sofa bed
Blackout curtains
Premium bedding
  • 45 sq m
  • Sleeps 4
  • 2 Double Beds

View all photos for Turquoize Sky Swim Up Ocean Front Master Double

View from room

Turquoize Sky Swim Up Ocean Front Master Double

10.0 out of 10
Exceptional
(1 review)

Highlights

Balcony
Air conditioning
Club Lounge
Free rollaway/extra beds
Free minibar items
LED TV
Sofa bed
Blackout curtains
  • 65 sq m
  • Sleeps 4
  • 2 Double Beds

View all photos for Club Ocean Front Double

View from room

Club Ocean Front Double

9.6 out of 10
Exceptional
(12 reviews)

Highlights

Balcony
Air conditioning
Free rollaway/extra beds
Free cots/infant beds
Free minibar items
LED TV
Sofa bed - double
Premium bedding
  • 43 sq m
  • Ocean view
  • Sleeps 4
  • 2 Double Beds

View all photos for Turquoize Sky Swim Up Ocean Front Master King

View from room

Turquoize Sky Swim Up Ocean Front Master King

10.0 out of 10
Exceptional
(2 reviews)

Highlights

Balcony
Air conditioning
Club Lounge
Free rollaway/extra beds
Free minibar items
LED TV
Blackout curtains
Premium bedding
  • 65 sq m
  • Ocean view
  • Sleeps 3
  • 1 King Bed

View all photos for Dolphin View Master Double

Premium bedding, free minibar, in-room safe, blackout curtains

Dolphin View Master Double

8.0 out of 10
Very good
(1 review)

Highlights

Balcony
Air conditioning
Free rollaway/extra beds
Free cots/infant beds
Free minibar items
LED TV
Sofa bed - double
Premium bedding
  • 56 sq m
  • Sleeps 5
  • 2 Double Beds

View all photos for Ocean Front King (with Sofa Bed)

Ocean Front King (with Sofa Bed)

Ocean Front King (with Sofa Bed)

9.0 out of 10
Wonderful
(29 reviews)

Highlights

Balcony
Air conditioning
Free rollaway/extra beds
Free cots/infant beds
Free minibar items
LED TV
Sofa bed - double
Premium bedding
  • 45 sq m
  • Ocean view
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Ocean Front Double

Premium bedding, free minibar, in-room safe, blackout curtains

Ocean Front Double

9.2 out of 10
Wonderful
(43 reviews)

Highlights

Balcony
Air conditioning
Free rollaway/extra beds
Free cots/infant beds
Free minibar items
LED TV
Sofa bed - double
Premium bedding
  • 45 sq m
  • Ocean view
  • Sleeps 4
  • 2 Double Beds

View all photos for Club Ocean Front Corner Suite

Club Ocean Front Corner Suite | Living room

Club Ocean Front Corner Suite

10.0 out of 10
Exceptional
(2 reviews)

Highlights

Balcony
Air conditioning
Free rollaway/extra beds
Free cots/infant beds
Free minibar items
LED TV
Sofa bed - double
Premium bedding
  • 101 sq m
  • Ocean view
  • Sleeps 4
  • 1 King Bed

View all photos for Turquoize Ocean Front Master King

Premium bedding, free minibar, in-room safe, blackout curtains

Turquoize Ocean Front Master King

9.6 out of 10
Exceptional
(19 reviews)

Highlights

Balcony
Air conditioning
Club Lounge
Free rollaway/extra beds
Free minibar items
LED TV
Sofa bed
Blackout curtains
  • 65 sq m
  • Ocean view
  • Sleeps 3
  • 1 King Bed

View all photos for Turquoize Ocean Front Master Double

Premium bedding, free minibar, in-room safe, blackout curtains

Turquoize Ocean Front Master Double

9.4 out of 10
Exceptional
(3 reviews)

Highlights

Balcony
Air conditioning
Club Lounge
Free rollaway/extra beds
Free minibar items
LED TV
Blackout curtains
Premium bedding
  • 65 sq m
  • Ocean view
  • Sleeps 4
  • 2 Double Beds

View all photos for Ocean View King (with Sofa Bed)

Ocean View King (with Sofa Bed)

Ocean View King (with Sofa Bed)

9.2 out of 10
Wonderful
(29 reviews)

Highlights

Balcony
Air conditioning
Free rollaway/extra beds
Free cots/infant beds
Free minibar items
LED TV
Sofa bed - double
Premium bedding
  • 45 sq m
  • Ocean view
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Ocean View Double

Premium bedding, free minibar, in-room safe, blackout curtains

Ocean View Double

8.8 out of 10
Excellent
(19 reviews)

Highlights

Balcony
Air conditioning
Free rollaway/extra beds
Free cots/infant beds
Free minibar items
LED TV
Sofa bed - double
Premium bedding
  • 45 sq m
  • Ocean view
  • Sleeps 4
  • 2 Double Beds

View all photos for Resort View King (with Sofa Bed)

View from room

Resort View King (with Sofa Bed)

9.0 out of 10
Wonderful
(7 reviews)

Highlights

Balcony
Air conditioning
Free rollaway/extra beds
Free cots/infant beds
Free minibar items
LED TV
Sofa bed - double
Premium bedding
  • 45 sq m
  • Resort view
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Club Ocean Front King

Club Ocean Front King

Club Ocean Front King

8.8 out of 10
Excellent
(17 reviews)

Highlights

Balcony
Air conditioning
Free rollaway/extra beds
Free cots/infant beds
Free minibar items
LED TV
Sofa bed - double
Premium bedding
  • 43 sq m
  • Ocean view
  • Sleeps 3
  • 1 King Bed

Room

Highlights

Balcony
Air conditioning
Free minibar items
LED TV
Blackout curtains
Premium bedding
Eco-friendly toiletries
Rainfall showerhead
  • Sleeps 1
  • 1 Twin Bed

You may also like

Ad
2 outdoor pools, pool loungers

Hilton Cancun, an All-Inclusive Resort

Cancun
  • On private beach
  • Pool
  • All-inclusive
  • Pet-friendly
4.3 out of 5, Excellent, 3,264 reviews
The price is AU$651
includes taxes & fees
8 Dec - 9 Dec
Hilton Cancun, an All-Inclusive Resort

About the area

Cancun

A luxury stay in Cancun awaits you at Hyatt Ziva Cancun All Inclusive. Within steps you'll find popular attractions like West Coast of Isla Mujeres, Punta Cancun, and Punta Nizuc National Park and Gaviota Azul Beach. Highlights at this beachfront property include 8 restaurants, 3 outdoor swimming pools and a full-service spa. .A day of pampering can include massages, body wraps and body scrubs along with access to the sauna and steam room. The restaurant, Moongate, serves Asian cuisine and is open for dinner. With 8 lounge bars and a poolside bar to choose from, you can enjoy a drink at the property. Spend the day at the beach and enjoy the on-site free kids' club, 24-hour gym and outdoor tennis court. Other amenities include free Wi-Fi in public areas, a steam room and a children's swimming pool. There's also free valet parking, along with the convenience of an area shuttle. .Within a 15-minute walk of this 4.5-property class Zona Hotelera property, attractions include Cancun Convention Center and Forum Beach.

What's nearby

  • Gaviota Azul Beach - 2 min walk - 0.2 km
  • UltraMar Ferry Terminal - 8 min walk - 0.7 km
  • Cancun Convention Center - 8 min walk - 0.7 km
  • Forum Beach - 9 min walk - 0.8 km
  • Caracol Beach - 11 min walk - 1.0 km

Getting around

  • Cancun, Quintana Roo (CUN-Cancun Intl.) - 24 min drive

Restaurants

  • ‪Lobby Bar - ‬4 min walk
  • ‪Vips - ‬6 min walk
  • ‪Tradewinds - ‬1 min walk
  • ‪Coral Café - ‬4 min walk
  • ‪Mediterraneo - ‬4 min walk

About this property

Hyatt Ziva Cancun All Inclusive

Luxury property on the beach, with 3 outdoor pools
Some rates at Hyatt Ziva Cancun All Inclusive are all-inclusive. These rates include on-site meals and beverages, and may include taxes and gratuities. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages and other amenities.

Hyatt Ziva Cancun All Inclusive offers its guests a full-service spa, 3 outdoor swimming pools, an outdoor tennis court, and a steam room. There are 8 restaurants on site, as well as a coffee shop/cafΘ and a nearby snack bar/deli. You can enjoy a drink at one of the bars, which include 8 bars/lounges and a poolside bar. WiFi is free in public spaces.

A business centre and a meeting room are available. A children's pool, a 24-hour fitness centre, and a rooftop terrace are also featured at the luxury Hyatt Ziva Cancun All Inclusive. Self parking and valet parking are free.

Smoking is allowed in designated areas at this 4.5-star Cancun property.

  • 547 guestrooms or units
  • 3 buildings
  • 8 dining venues
  • 8 bars or lounges
  • Built in 2015
  • Deli
  • Kid's club (free)
  • Childcare (surcharge)
  • Terrace on the roof
  • Poolside lounge chairs
  • Business facilities
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Storage area for luggage
  • Front desk safe
  • Tour and ticket information
  • Concierge
  • Garden
  • Beauty salon
  • ATM
  • Lift
  • Smoking in designated areas
  • Water dispenser
  • Coffee shop
  • 1 conference room
  • Bar by the pool
Hyatt Ziva Cancun All Inclusive offers 547 accommodations with free minibar items and espresso makers. Rooms open to balconies. Beds feature premium bedding. LED televisions come with cable channels.

Bathrooms include a shower with a rainfall showerhead, bathrobes, complimentary toiletries and hairdryers. Business-friendly amenities include safes and telephones. Additionally, rooms include complimentary bottles of water and an iron/ironing board. Change of towels and change of bedsheets can be requested. A nightly turndown service is provided and housekeeping is offered on a daily basis.

The on-site spa has 19 treatment rooms, including rooms for couples. Services include facials, body wraps, body scrubs and body treatments. The spa is equipped with a sauna and a steam room. The spa is open daily.

Awards and affiliations

Eco-certified property
This property participates in Green Globe – a programme that measures the property's impact on one or more of the following: environment, community, cultural heritage and the local economy.

Similar properties

Gazebo
Grand Fiesta Americana Coral Beach Cancun - All Inclusive
  • Pool
  • Breakfast included
  • All-inclusive
  • Spa
4.6 out of 5, Wonderful, 3,916 reviews
The price is AU$924
includes taxes & fees
10 Dec - 11 Dec
Grand Fiesta Americana Coral Beach Cancun - All Inclusive

Property amenities

Internet

  • Available in some public areas: Free WiFi

Parking and transport

  • Area shuttle (surcharge)
  • Free self parking on site
  • Free valet parking on site

Food and drink

  • 8 bars/lounges
  • 8 restaurants
  • A coffee shop/cafe
  • A poolside bar
  • Snack bar/deli

Restaurants on site

  • El Mercado
  • La Bastille
  • Lorenzo's
  • Moongate
  • Tradewinds

Things to do

  • 24-hour gym
  • 3 outdoor pools
  • Basketball
  • Children's pool
  • Free children's club
  • Full-service spa
  • Outdoor tennis court
  • Playground
  • Snorkelling
  • Steam room

Family friendly

  • 3 outdoor pools
  • Babysitting (surcharge)
  • Children's pool
  • Free children's club
  • Laundry facilities
  • Playground
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • ATM
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Safe at front desk
  • Water dispenser

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Tour and ticket assistance
  • Turndown service

Business services

  • Business centre
  • Meeting room

Outdoors

  • Garden
  • On the beach
  • Pool loungers
  • Rooftop terrace

Full-service spa

  • 19 treatment rooms
  • Body scrubs
  • Body wraps
  • Couples treatment rooms
  • Facials
  • Manicures/pedicures
  • Massage
  • Sauna
  • Spa open daily
  • Steam room

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Lift
  • Visual alarms in hallways
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business centre
  • Wheelchair-accessible lounge
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible registration desk

More

  • 3 buildings
  • At least 10% of profits reinvested in community and sustainability
  • At least 80% lighting from LEDs
  • Banquet hall
  • Built in 2015
  • Comprehensive food waste policy
  • Comprehensive recycling policy
  • Designated smoking areas
  • Double-glazed windows
  • Local artist showcase
  • Vegan dining options
  • Vegetarian dining options
  • Water dispenser usage encouraged

Room amenities

Bedroom

  • Blackout drapes
  • Premium bedding

Bathroom

  • Dressing gowns
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Rainfall showerhead
  • Shower
  • Towels provided

Entertainment

  • LED TV with cable channels

Food and drink

  • 24-hour room service
  • Espresso maker
  • Free bottled water
  • Free stocked minibar

More

  • Air conditioning (climate-controlled)
  • Bulk dispensers for toiletries
  • Eco-friendly toiletries
  • Iron/ironing board
  • LED lighting
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 3 PM; check-in end time: anytime
Minimum check-in age - 18

Check-out

Check-out before noon
Contactless check-out

Special check-in instructions

Front desk staff will greet guests on arrival at the property
It is Hyatt's practice to enter any occupied guestroom a minimum of once within a 24-hour period, even if a guest has requested privacy; appropriate efforts are made to provide advance notice to the registered guest before entering an occupied guestroom
The credit card used to book the reservation must be presented by the cardholder at check-in along with matching photo identification, and other arrangements must be coordinated with the property prior to arrival
Information provided by the property may be translated using automated translation tools
All guests, including children, are required to present a valid government-issued ID card at check-in.

Access methods

Staffed front desk

Pets

  • No pets allowed, but service animals are welcome

Children and extra beds

  • Children are welcome.

Payment types

Important information

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards; cash is not accepted
This property reserves the right to pre-authorise the guest's credit card prior to arrival.
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system and a first aid kit
This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children; if you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Charges for extra guests may apply and vary according to property policy.
A credit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children. If you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room. The name on the credit card used at check-in to pay for incidentals must be the primary name on the guest room reservation. This property accepts Visa, Mastercard and American Express. Cash is not accepted. This property reserves the right to pre-authorise the guest's credit card prior to arrival.
    For guests' safety, the property includes a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system and a first aid kit in all accommodation.

We should mention

  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Hyatt Ziva Cancun All Inclusive
Hyatt Ziva Cancun
Hyatt Ziva Cancun All Inclusive All-inclusive property
Hyatt Ziva
Hyatt Ziva Cancun
Hyatt Ziva Cancun All Inclusive Cancun
Hyatt Ziva Cancun All Inclusive All-inclusive property
Hyatt Ziva Cancun All Inclusive All-inclusive property Cancun

Frequently asked questions

What is the cancellation policy at Hyatt Ziva Cancun All Inclusive?

Hyatt Ziva Cancun All Inclusive offers free cancellation on select room rates. Check out the cancellation policy for more info.

How much does it cost to stay at Hyatt Ziva Cancun All Inclusive?

As of 1 Dec 2025, prices found for a 1-night stay for 2 adults at Hyatt Ziva Cancun All Inclusive on 9 Dec 2025 start from AU$817.49, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is parking available at Hyatt Ziva Cancun All Inclusive?

Yep, Hyatt Ziva Cancun All Inclusive has a free self car park and free valet parking.

Are there any beaches close to Hyatt Ziva Cancun All Inclusive?

Yep, Hyatt Ziva Cancun All Inclusive is a short 2-minute walk from Gaviota Azul Beach. Fun beach activities include snorkelling.

Is there a spa on site at Hyatt Ziva Cancun All Inclusive?

Yep, there is an onsite spa at Hyatt Ziva Cancun All Inclusive. It has a steam room and a sauna. You'll enjoy heaps of services like body wraps, body scrubs and facials.

Does Hyatt Ziva Cancun All Inclusive have a pool?

Yep, and guests love it! Hyatt Ziva Cancun All Inclusive has 3 outdoor swimming pools and a kids' pool. Grab your bathers and lounge poolside while enjoying on a lounger and with a coldie from the bar.

What luxury perks are available at Hyatt Ziva Cancun All Inclusive?

Hyatt Ziva Cancun All Inclusive features 3 outdoor pools, a full-service spa and 8 restaurants. All guestrooms come with premium bedding, 24-hour room service and free minibar items.

What makes Hyatt Ziva Cancun All Inclusive a romantic place to stay?

Couples spa treatments and 24-hour room service, as well as rainfall showerheads and premium bedding in the guestrooms, help set the scene for a romantic weekend at Hyatt Ziva Cancun All Inclusive.

Is Hyatt Ziva Cancun All Inclusive family-friendly?

You bet! With amenities such as a free children's club, a children's pool and babysitting services, it's no surprise that Hyatt Ziva Cancun All Inclusive is a hit with families.

Is there a free airport shuttle available at Hyatt Ziva Cancun All Inclusive?

No, Hyatt Ziva Cancun All Inclusive does not offer an airport shuttle service.

Is there a bar or restaurant at Hyatt Ziva Cancun All Inclusive?

Yep, they've got a poolside bar and 8 restaurants. Pre dinner cocktails anyone?

What time are check-in & check-out at Hyatt Ziva Cancun All Inclusive?

Check-in begins at 3 PM. Check-out time is noon.

Are pets allowed at Hyatt Ziva Cancun All Inclusive?

No, only service animals are allowed.

Reviews

Hyatt Ziva Cancun All Inclusive Reviews

9.2

Wonderful

9.6/10

Cleanliness

9.6/10

Staff & service

9.6/10

Amenities

9.4/10

Property conditions & facilities

9.4/10

Eco-friendliness
Rating 10 - Excellent. 1462 out of 1873 reviews
Rating 8 - Good. 236 out of 1873 reviews
Rating 6 - Okay. 66 out of 1873 reviews
Rating 4 - Poor. 37 out of 1873 reviews
Rating 2 - Terrible. 72 out of 1873 reviews

Reviews

10/10 Excellent

Vincent

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Aug 2025

10/10 Excellent

Lisha

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had excellent experience. Great food, service, and facility. We would definitely come back again in the future.
Stayed 4 nights in Aug 2025

10/10 Excellent

Gabriel Antonio

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent
Stayed 6 nights in Aug 2025

4/10 Poor

Raixa

Travelled with family
Liked: Cleanliness, amenities
Disliked: Staff & service, property conditions & facilities
Debo empezar diciendo que el hotel es semi inclusive y no todo inclusion, en todos los restaurants te ofrecian langosta a un precio que empezaba en 129$, el buffet lo estan prepared por lo que no existia, solo disponible un area en el desayuno, en el almuerzo tenias qué conformarte con el restaurant Italiano, el de hamburgers y papas frutas o el de un restringido menu de comida mexicana que se llama cerveza donde la comida es de malisima calidad y pica variedad, el restaurant de mariscos igual de muy mala calidad. En el area de la piscina te niegan traerte un hamburger o algo de comer, tienes que irlo a buscar tu mismo pues solo tienes este beneficio si pagas una cabaña que te Cuesta 183$ el dia, terrible. Para todas las comidas te ofrecen una activists en el area de la playa pero esto también requiere un costo adicional. Pagan con un carrito con agua de coco y cada uno por un precio adicional de 11 dolares. Todo inclusion? Pues no se dejen engañar. Yo pague un costo adicional por una habitacion con vista al mar que incluia una botella gratis, la cual tuve que reclamar en el area del front desk pidiendo que por favor, fuera un Cabernet aunque fuera el mas barata, y la respuesta fue que era imposible pues solo podian ofrecerme un vino espumoso. A pesar de estar alojada en el hotel te cobran por la actividad con los delfines empezando en 112$ por persona, no se me hace justo el precio, deberia ser cuando mas 50$. Y ahora les pregunto: tengo razon o no?
Stayed 6 nights in Aug 2025

10/10 Excellent

yanmei

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything is excellent, staff is very nice and friendly, only thing is the dishes from room service, the miso soup and chicken soup are too salty; salmon is the best!! Have different show every night and activities at pool everyday. Very enjoyable and relax. Good for kids family
Stayed 5 nights in Aug 2025

10/10 Excellent

Emily Zooali

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Aug 2025

10/10 Excellent

Yudeisy

Liked: Cleanliness, staff & service, property conditions & facilities
Awsome experience for all ages.
Stayed 4 nights in Aug 2025

8/10 Good

Malik

Stayed 6 nights in Aug 2025

10/10 Excellent

Gustavo

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
By far the best hotel I’ve been too food was outstanding staff were very kind, location of hotel is close to many activities. Definitely recommend if traveling with family.
Stayed 5 nights in Aug 2025

10/10 Excellent

Miles

Travelled with group
Liked: Cleanliness, staff & service
CLEANNESS, GREAT EATING ...
Stayed 3 nights in Aug 2025

10/10 Excellent

Rafael

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel had amazing service with all their staff. Would highly recommended for vacation with family.
Stayed 5 nights in Aug 2025

6/10 Okay

Daniel

10/10 Excellent

Rita

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Best customer service, incredible delicious food. Super clean and beautiful view, not far away from the airport. Recommend 100%
Stayed 3 nights in Aug 2025

10/10 Excellent

Pilar

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing resort, wonderful people I wiuld come back again
Stayed 3 nights in Aug 2025

10/10 Excellent

Norihito

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Various types of restaurants never bore me.
Stayed 5 nights in Aug 2025

8/10 Good

Deb

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Aug 2025

6/10 Okay

Christine

Not super clean….room wasn’t ready until 3:45 and when we arrived, there weee o
Stayed 4 nights in Aug 2025

10/10 Excellent

Judith

Travelled with family, Travelled with family and small children, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff were really attentive and the food was amazing everything is walkable to the nearest markets and clubs. The hotel is really calm, clean and really family friendly.
Stayed 5 nights in Aug 2025

10/10 Excellent

Margaret Anne

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was above and beyond my expectations. Everyone was so nice and welcoming.we all had a wonderful time!!
Stayed 5 nights in Aug 2025

10/10 Excellent

Kate

Stayed 4 nights in Aug 2025

10/10 Excellent

Andrea

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
This is our second trip to the Hyatt Ziva Cancún and we loved it. The food and drinks are good even though it’s an all inclusive hotel! The Ziva has a variety of different restaurants to choose from. Mostly all employees treated us very nice and were very helpful! Lot of things to do, swimming with the dolphins, dancing and more. I really recommend this hotel!
Stayed 3 nights in Aug 2025

10/10 Excellent

Joven Carl Gail

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The all inclusive, food options, restaurants and staffs was excellent.
Stayed 4 nights in Aug 2025

10/10 Excellent

Stephanie Wolff, Columbus

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is really a lovely hotel. We had the swim up suite which was perfection. The food and drinks are truly wonderful for an all inclusive. The staff was exceedingly friendly.
Stayed 5 nights in Aug 2025

10/10 Excellent

Andy Ray

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
😘
Stayed 2 nights in Aug 2025

10/10 Excellent

Laura

Stayed 4 nights in Aug 2025