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Hyatt Ziva Cancun All Inclusive

4.5 star property
Luxury property on the beach, with 3 outdoor pools

Photo gallery for Hyatt Ziva Cancun All Inclusive

3 outdoor pools, pool loungers
Creator video
Ocean View Double
View from room
Exterior detail

Reviews

9.2 out of 10
Wonderful

Popular amenities

  • Bar
The current price is AU$790
includes taxes & fees
17 July - 18 July

Explore the area

Map
Blvd. Kukulcan, Manzana 51, Lote 7, Cancun, QROO, 77500
  • Gaviota Azul Beach
    ‪2 min walk‬
  • Cancun Convention Center
    ‪8 min walk‬
  • Hotel Zone Beaches
    ‪9 min drive‬
  • Cancun, Quintana Roo (CUN-Cancun Intl.)
    ‪33 min drive‬

Room options

View all photos for Club Ocean Front King

Club Ocean Front King

Club Ocean Front King

8.8 out of 10
Excellent
(16 reviews)

Highlights

Balcony
Air conditioning
Free rollaway/extra beds
Free cots/infant beds
Free minibar items
LED TV
Premium bedding
Blackout curtains
  • 43 sq m
  • Ocean view
  • Sleeps 3
  • 1 King Bed

View all photos for Ocean View Double

Premium bedding, free minibar, in-room safe, blackout curtains

Ocean View Double

8.6 out of 10
Excellent
(17 reviews)

Highlights

Balcony
Air conditioning
Free rollaway/extra beds
Free cots/infant beds
Free minibar items
LED TV
Premium bedding
Blackout curtains
  • 45 sq m
  • Ocean view
  • Sleeps 4
  • 2 Double Beds

View all photos for Resort View King (with Sofa Bed)

View from room

Resort View King (with Sofa Bed)

9.0 out of 10
Wonderful
(7 reviews)

Highlights

Balcony
Air conditioning
Free rollaway/extra beds
Free cots/infant beds
Free minibar items
LED TV
Premium bedding
Blackout curtains
  • 45 sq m
  • Resort view
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Turquoize Ocean Front Master Double

Premium bedding, free minibar, in-room safe, blackout curtains

Turquoize Ocean Front Master Double

9.4 out of 10
Exceptional
(3 reviews)

Highlights

Balcony
Air conditioning
Club Lounge
Free rollaway/extra beds
Free minibar items
LED TV
Premium bedding
Blackout curtains
  • 65 sq m
  • Ocean view
  • Sleeps 4
  • 2 Double Beds

View all photos for Ocean View King (with Sofa Bed)

Ocean View King (with Sofa Bed)

Ocean View King (with Sofa Bed)

9.2 out of 10
Wonderful
(27 reviews)

Highlights

Balcony
Air conditioning
Free rollaway/extra beds
Free cots/infant beds
Free minibar items
LED TV
Premium bedding
Blackout curtains
  • 45 sq m
  • Ocean view
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Club Ocean Front Corner Suite

Club Ocean Front Corner Suite | Living room

Club Ocean Front Corner Suite

10.0 out of 10
Exceptional
(1 review)

Highlights

Balcony
Air conditioning
Free rollaway/extra beds
Free cots/infant beds
Free minibar items
LED TV
Premium bedding
Blackout curtains
  • 101 sq m
  • Ocean view
  • Sleeps 4
  • 1 King Bed

View all photos for Turquoize Ocean Front Master King

Premium bedding, free minibar, in-room safe, blackout curtains

Turquoize Ocean Front Master King

9.6 out of 10
Exceptional
(19 reviews)

Highlights

Balcony
Air conditioning
Club Lounge
Free rollaway/extra beds
Free minibar items
LED TV
Sofa bed
Blackout curtains
  • 65 sq m
  • Ocean view
  • Sleeps 3
  • 1 King Bed

View all photos for Swim Up King (with Sofa Bed)

View from room

Swim Up King (with Sofa Bed)

10.0 out of 10
Exceptional
(3 reviews)

Highlights

Balcony
Air conditioning
Free rollaway/extra beds
Free minibar items
LED TV
Sofa bed
Blackout curtains
Premium bedding
  • 45 sq m
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Swim Up Double

View from room

Swim Up Double

10.0 out of 10
Exceptional
(2 reviews)

Highlights

Balcony
Air conditioning
Free rollaway/extra beds
Free minibar items
LED TV
Sofa bed
Blackout curtains
Premium bedding
  • 45 sq m
  • Sleeps 4
  • 2 Double Beds

View all photos for Turquoize Sky Ocean Front Master King

Premium bedding, free minibar, in-room safe, blackout curtains

Turquoize Sky Ocean Front Master King

9.2 out of 10
Wonderful
(7 reviews)

Highlights

Balcony
Air conditioning
Club Lounge
Free rollaway/extra beds
Free minibar items
LED TV
Premium bedding
Blackout curtains
  • 65 sq m
  • Ocean view
  • Sleeps 3
  • 1 King Bed

View all photos for Turquoize Sky Ocean Front Master Double

Premium bedding, free minibar, in-room safe, blackout curtains

Turquoize Sky Ocean Front Master Double

8.0 out of 10
Very good
(1 review)

Highlights

Balcony
Air conditioning
Club Lounge
Free rollaway/extra beds
Free minibar items
LED TV
Sofa bed
Blackout curtains
  • 65 sq m
  • Ocean view
  • Sleeps 4
  • 2 Double Beds

View all photos for Dolphin View Master King (with Sofa Bed)

Premium bedding, free minibar, in-room safe, blackout curtains

Dolphin View Master King (with Sofa Bed)

7.6 out of 10
Good
(8 reviews)

Highlights

Balcony
Air conditioning
Free rollaway/extra beds
Free cots/infant beds
Free minibar items
LED TV
Premium bedding
Blackout curtains
  • 56 sq m
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Resort View Double

Resort View Double

Resort View Double

9.8 out of 10
Exceptional
(10 reviews)

Highlights

Balcony
Air conditioning
Free rollaway/extra beds
Free cots/infant beds
Free minibar items
LED TV
Premium bedding
Blackout curtains
  • 45 sq m
  • Resort view
  • Sleeps 4
  • 2 Double Beds

View all photos for Ocean Front Pyramid Suite (with Sofa Bed)

Premium bedding, free minibar, in-room safe, blackout curtains

Ocean Front Pyramid Suite (with Sofa Bed)

Highlights

Balcony
Air conditioning
Free rollaway/extra beds
Free cots/infant beds
Free minibar items
LED TV
Blackout curtains
Premium bedding
  • 122 sq m
  • Ocean view
  • Sleeps 5
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Ocean Front King (with Sofa Bed)

Ocean Front King (with Sofa Bed)

Ocean Front King (with Sofa Bed)

9.0 out of 10
Wonderful
(28 reviews)

Highlights

Balcony
Air conditioning
Free rollaway/extra beds
Free cots/infant beds
Free minibar items
LED TV
Premium bedding
Blackout curtains
  • 45 sq m
  • Ocean view
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Ocean Front Double

Premium bedding, free minibar, in-room safe, blackout curtains

Ocean Front Double

9.4 out of 10
Exceptional
(38 reviews)

Highlights

Balcony
Air conditioning
Free rollaway/extra beds
Free cots/infant beds
Free minibar items
LED TV
Premium bedding
Blackout curtains
  • 45 sq m
  • Ocean view
  • Sleeps 4
  • 2 Double Beds

View all photos for Turquoize Sky Swim Up Ocean Front Master King

View from room

Turquoize Sky Swim Up Ocean Front Master King

10.0 out of 10
Exceptional
(2 reviews)

Highlights

Balcony
Air conditioning
Club Lounge
Free rollaway/extra beds
Free minibar items
LED TV
Premium bedding
Blackout curtains
  • 65 sq m
  • Ocean view
  • Sleeps 3
  • 1 King Bed

View all photos for Dolphin View Master Double

Premium bedding, free minibar, in-room safe, blackout curtains

Dolphin View Master Double

8.0 out of 10
Very good
(1 review)

Highlights

Balcony
Air conditioning
Free rollaway/extra beds
Free cots/infant beds
Free minibar items
LED TV
Premium bedding
Blackout curtains
  • 56 sq m
  • Sleeps 5
  • 2 Double Beds

View all photos for Turquoize Sky Swim Up Ocean Front Master Double

View from room

Turquoize Sky Swim Up Ocean Front Master Double

10.0 out of 10
Exceptional
(1 review)

Highlights

Balcony
Air conditioning
Club Lounge
Free rollaway/extra beds
Free minibar items
LED TV
Sofa bed
Blackout curtains
  • 65 sq m
  • Sleeps 4
  • 2 Double Beds

View all photos for Club Ocean Front Double

View from room

Club Ocean Front Double

9.6 out of 10
Exceptional
(12 reviews)

Highlights

Balcony
Air conditioning
Free rollaway/extra beds
Free cots/infant beds
Free minibar items
LED TV
Premium bedding
Blackout curtains
  • 43 sq m
  • Ocean view
  • Sleeps 4
  • 2 Double Beds

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About the area

Cancun

A luxury stay in Cancun awaits you at Hyatt Ziva Cancun All Inclusive. Within steps you'll find popular attractions like Gaviota Azul Beach and Hotel Zone Beaches. Highlights at this all-inclusive property include 8 restaurants, 3 outdoor swimming pools and a full-service spa. .A day of pampering can include massages, body wraps and body scrubs along with access to the sauna and steam room. The restaurant, Moongate, serves Asian cuisine and is open for dinner. With 8 lounge bars and a poolside bar to choose from, you can enjoy a drink at the property. Spend the day at the beach and enjoy the on-site free kids' club, 24-hour gym and outdoor tennis court. Other amenities include free Wi-Fi in public areas, a steam room and a children's swimming pool. There's also free valet parking, along with the convenience of an area shuttle. .Within a 15-minute walk of this 4.5-property class Zona Hotelera property, attractions include Cancun Convention Center and Forum Beach.

What's nearby

  • Gaviota Azul Beach - 2 min walk - 0.2 km
  • Cancun Convention Center - 8 min walk - 0.7 km
  • Forum Beach - 9 min walk - 0.8 km
  • Caracol Beach - 11 min walk - 1.0 km
  • Hotel Zone Beaches - 9 min drive - 5.0 km

Getting around

  • Cancun, Quintana Roo (CUN-Cancun Intl.) - 24 min drive

Restaurants

  • ‪Hooters - ‬7 min walk
  • ‪Mandala - ‬7 min walk
  • ‪The Moongate - ‬1 min walk
  • ‪Monkey Business - ‬6 min walk
  • ‪El Timón de Cancún Zona Hotelera - ‬8 min walk

About this property

Hyatt Ziva Cancun All Inclusive

Luxury property on the beach, with 3 outdoor pools
Hyatt Ziva Cancun All Inclusive is an all-inclusive property. Room rates include meals and beverages at on-site restaurants and bars. Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages and other amenities.

Hyatt Ziva Cancun All Inclusive offers its guests a full-service spa, 3 outdoor swimming pools, an outdoor tennis court, and a steam room. There are 8 restaurants on site, as well as a coffee shop/cafΘ and a nearby snack bar/deli. You can enjoy a drink at one of the bars, which include 8 bars/lounges and a poolside bar. WiFi is free in public spaces.

A business centre and a meeting room are available. A children's pool, a 24-hour fitness centre, and a rooftop terrace are also featured at the luxury Hyatt Ziva Cancun All Inclusive. Self parking and valet parking are free.

Smoking is allowed in designated areas at this 4.5-star Cancun property.

  • 547 guestrooms or units
  • 3 buildings
  • 8 dining venues
  • 8 bars or lounges
  • Built in 2015
  • Deli
  • Kid's club (free)
  • Childcare (surcharge)
  • Terrace on the roof
  • Poolside lounge chairs
  • Business facilities
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Storage area for luggage
  • Front desk safe
  • Tour and ticket information
  • Concierge
  • Garden
  • Beauty salon
  • ATM
  • Lift
  • Smoking in designated areas
  • Water dispenser
  • Coffee shop
  • 1 conference room
  • Bar by the pool
Hyatt Ziva Cancun All Inclusive offers 547 accommodations with free minibar items and espresso makers. Rooms open to balconies. Beds feature premium bedding. LED televisions come with cable channels.

Bathrooms include a shower with a rainfall showerhead, bathrobes, complimentary toiletries and hairdryers. Business-friendly amenities include safes and telephones. Additionally, rooms include complimentary bottles of water and an iron/ironing board. Change of towels and change of bedsheets can be requested. A nightly turndown service is provided and housekeeping is offered on a daily basis.

The on-site spa has 19 treatment rooms, including rooms for couples. Services include facials, body wraps, body scrubs and body treatments. The spa is equipped with a sauna and a steam room. The spa is open daily.

Awards and affiliations

Eco-certified property
This property participates in Green Globe – a programme that measures the property's impact on one or more of the following: environment, community, cultural heritage and the local economy.

Languages

English, Spanish

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Property amenities

Internet

  • Available in some public areas: Free WiFi

Parking and transport

  • Area shuttle (surcharge)
  • Free self parking on site
  • Free valet parking on site

Food and drink

  • 8 bars/lounges
  • 8 restaurants
  • A coffee shop/cafe
  • A poolside bar
  • Snack bar/deli

Restaurants on site

  • El Mercado
  • La Bastille
  • Lorenzo's
  • Moongate
  • Tradewinds

Things to do

  • 24-hour gym
  • 3 outdoor pools
  • Basketball
  • Children's pool
  • Free children's club
  • Full-service spa
  • Outdoor tennis court
  • Playground
  • Snorkelling
  • Steam room

Family friendly

  • 3 outdoor pools
  • Babysitting (surcharge)
  • Children's pool
  • Free children's club
  • Free rollaway/extra bed
  • Laundry facilities
  • Playground
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • ATM
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Safe at front desk
  • Water dispenser

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Tour and ticket assistance
  • Turndown service

Business services

  • Business centre
  • Meeting room

Outdoors

  • Garden
  • On the beach
  • Pool loungers
  • Rooftop terrace

Full-service spa

  • 19 treatment rooms
  • Body scrubs
  • Body wraps
  • Couples treatment rooms
  • Facials
  • Manicures/pedicures
  • Massage
  • Sauna
  • Spa open daily
  • Steam room

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Lift
  • Visual alarms in hallways
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business centre
  • Wheelchair-accessible lounge
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible registration desk

More

  • 3 buildings
  • At least 10% of profits reinvested in community and sustainability
  • At least 80% lighting from LEDs
  • Banquet hall
  • Built in 2015
  • Comprehensive food waste policy
  • Comprehensive recycling policy
  • Designated smoking areas
  • Double-glazed windows
  • Local artist showcase
  • Vegan dining options
  • Vegetarian dining options
  • Water dispenser usage encouraged

Room amenities

Bedroom

  • Blackout drapes
  • Free rollaway/extra bed
  • Premium bedding

Bathroom

  • Dressing gowns
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Rainfall showerhead
  • Shower
  • Towels provided

Entertainment

  • LED TV with cable channels

Food and drink

  • 24-hour room service
  • Espresso maker
  • Free bottled water
  • Free stocked minibar

More

  • Air conditioning (climate-controlled)
  • Bulk dispensers for toiletries
  • Eco-friendly toiletries
  • Iron/ironing board
  • LED lighting
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 3 PM; check-in end time: anytime
Minimum check-in age - 18

Check-out

Check-out before noon
Contactless check-out

Special check-in instructions

Front desk staff will greet guests on arrival at the property
It is Hyatt's practice to enter any occupied guestroom a minimum of once within a 24-hour period, even if a guest has requested privacy; appropriate efforts are made to provide advance notice to the registered guest before entering an occupied guestroom
All guests, including children, are required to present a valid government-issued ID card at check-in.

Access methods

Staffed front desk

Pets

  • No pets allowed, but service animals are welcome

Children and extra beds

  • Children are welcome.
  • Free rollaway/extra beds!

Payment types

Important information

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards; cash is not accepted
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system and a first aid kit
This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children; if you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Charges for extra guests may apply and vary according to property policy.
A credit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children. If you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room. The name on the credit card used at check-in to pay for incidentals must be the primary name on the guest room reservation. This property accepts Visa, Mastercard and American Express. Cash is not accepted. 
    For guests' safety, the property includes a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system and a first aid kit in all accommodation.

We should mention

  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Hyatt Ziva Cancun All Inclusive
Hyatt Ziva Cancun
Hyatt Ziva Cancun All Inclusive All-inclusive property
Hyatt Ziva
Hyatt Ziva Cancun
Hyatt Ziva Cancun All Inclusive Cancun
Hyatt Ziva Cancun All Inclusive All-inclusive property
Hyatt Ziva Cancun All Inclusive All-inclusive property Cancun

Frequently asked questions

What is the cancellation policy at Hyatt Ziva Cancun All Inclusive?

Hyatt Ziva Cancun All Inclusive offers free cancellation on select room rates. Check out the cancellation policy for more info.

How much does it cost to stay at Hyatt Ziva Cancun All Inclusive?

As of 2 July 2025, prices found for a 1-night stay for 2 adults at Hyatt Ziva Cancun All Inclusive on 17 July 2025 start from AU$790.04, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is parking available at Hyatt Ziva Cancun All Inclusive?

Yep, Hyatt Ziva Cancun All Inclusive has a free self car park and free valet parking.

Are there any beaches close to Hyatt Ziva Cancun All Inclusive?

Yep, Hyatt Ziva Cancun All Inclusive is a short 2-minute walk from Gaviota Azul Beach. Fun beach activities include snorkelling.

Is there a spa on site at Hyatt Ziva Cancun All Inclusive?

Yep, there is an onsite spa at Hyatt Ziva Cancun All Inclusive. It has a steam room and a sauna. You'll enjoy heaps of services like body wraps, body scrubs and facials.

Does Hyatt Ziva Cancun All Inclusive have a pool?

Yep, and guests love it! Hyatt Ziva Cancun All Inclusive has 3 outdoor swimming pools and a kids' pool. Grab your bathers and lounge poolside while enjoying on a lounger and with a coldie from the bar.

What luxury perks are available at Hyatt Ziva Cancun All Inclusive?

Hyatt Ziva Cancun All Inclusive features 3 outdoor pools, a full-service spa and 8 restaurants. All guestrooms come with premium bedding, 24-hour room service and free minibar items.

What makes Hyatt Ziva Cancun All Inclusive a romantic place to stay?

Couples spa treatments and 24-hour room service, as well as rainfall showerheads and premium bedding in the guestrooms, help set the scene for a romantic weekend at Hyatt Ziva Cancun All Inclusive.

Is Hyatt Ziva Cancun All Inclusive family-friendly?

You bet! With amenities such as a free children's club and a children's pool, as well as free extra beds in the guestrooms, it's no surprise that Hyatt Ziva Cancun All Inclusive is a hit with families.

Is there a free airport shuttle available at Hyatt Ziva Cancun All Inclusive?

No, Hyatt Ziva Cancun All Inclusive does not offer an airport shuttle service.

Is there a bar or restaurant at Hyatt Ziva Cancun All Inclusive?

Yep, they've got a poolside bar and 8 restaurants. Pre dinner cocktails anyone?

What time are check-in & check-out at Hyatt Ziva Cancun All Inclusive?

Check-in begins at 3 PM. Check-out time is noon.

Are pets allowed at Hyatt Ziva Cancun All Inclusive?

No, only service animals are allowed.

Hyatt Ziva Cancun All Inclusive Reviews

Reviews

9.2

Wonderful

Rating 10 - Excellent. 1482 out of 1880 reviews
Rating 8 - Good. 230 out of 1880 reviews
Rating 6 - Okay. 57 out of 1880 reviews
Rating 4 - Poor. 36 out of 1880 reviews
Rating 2 - Terrible. 75 out of 1880 reviews

9.6/10

Cleanliness

9.6/10

Staff & service

9.6/10

Amenities

9.6/10

Property conditions & facilities

9.4/10

Eco-friendliness

Reviews

2/10 Terrible

Barbara M Villa

Stayed 4 nights in Mar 2025

10/10 Excellent

Hyungjun

Liked: Cleanliness, staff & service, property conditions & facilities
Excellent
Stayed 2 nights in Mar 2025

10/10 Excellent

Trang

10/10 Excellent

Kyou Hee

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
3rd time visit. I had forgotten how amazing this resort was, now I realized nothing comparable.
Stayed 2 nights in Mar 2025

10/10 Excellent

Beth

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very beautiful property and extremely friendly staff!
Stayed 6 nights in Mar 2025

2/10 Terrible

Douglas

Travelled with family
Disliked: Staff & service
Beware of Aggressive Sales Tactics I recently stayed at the Hyatt Ziva and had a very disappointing experience that I feel compelled to share. Upon arrival, while checking in, I was approached by a staff member (Iliana) who engaged in friendly conversation. However, this quickly turned into an aggressive sales pitch for Playa Collection. I was offered massages and cabanas, which I accepted, thinking it was a nice addition to my stay. Little did I know that accepting these offers meant I was signing up for a lengthy and uncomfortable sales meeting with multiple representatives trying to sell me an expensive membership. This meeting lasted over two and a half hours, completely ruining my day and taking away from my vacation. To make matters worse, I was pressured into paying cash, which left me with no proof of payment and no ability to dispute the charges on my credit card. I ended up losing $150 on services that I didn’t even enjoy because the experience was so overwhelming. Additionally, I was disturbed to see dolphins in poor condition, which raised ethical concerns about their treatment. I would strongly advise anyone considering this hotel to be cautious. Do not engage with anyone other than the front desk staff, and be wary of any offers that seem too good to be true. Overall, this experience left a sour taste in my mouth, and I hope my review helps others avoid the same pitfalls.
Stayed 3 nights in Mar 2025

10/10 Excellent

Lawrence

Stayed 5 nights in Mar 2025

8/10 Good

Onkar Singh

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 5 nights in Mar 2025

10/10 Excellent

Keiji

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel staff well trained and very kind, full of hospitality.
Stayed 2 nights in Mar 2025

10/10 Excellent

Julie

Stayed 5 nights in Mar 2025

2/10 Terrible

GuangRong

Stayed 4 nights in Mar 2025

10/10 Excellent

michal, brooklyn

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Highly recommend, definitely going back
Stayed 3 nights in Mar 2025

10/10 Excellent

Cindy J

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Pool area and beaches amazing! Food was great. Always entertainment and customer service outstanding. Turquoise tower was the best. Overall a wonderful vacation. Would definitely return.
Stayed 4 nights in Mar 2025

10/10 Excellent

Cindy J

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Pool areas and beaches were beautiful! Excellent service; great food and entertainment. Loved the turquoise tower. Truly an amazing vacation!

10/10 Excellent

Sophia Feng

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very good
Stayed 1 night in Mar 2025

10/10 Excellent

OUCHI

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
That was all amazing experience for us! I love Hyatt ziva Cancun and Cancun city.
Stayed 1 night in Mar 2025

10/10 Excellent

Agim

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Location
Stayed 4 nights in Mar 2025

10/10 Excellent

daniel

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great resort for familys with kids and babymoon! Lively but not wild. Beautiful beaches and easily accessible to the shopping area in front of hotel
Stayed 3 nights in Mar 2025

8/10 Good

Gulbanu

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Well located hotel with the gorgeous beach, soft white sand, it was a highlight of the trip for the family! No seaweed, not crowded, perfect water temperature! Staff is very well trained, friendly and polite, pleasantly surprised by the coffee shop with great baristas, who made us excellent coffee, it was a favorite routine going there for a coffee enjoying the sea side view. Another nice surprise was a smoothie bar, discovered it a bit late but once I did, it was another well visited spot after breakfast! We were a bit disappointed by the poorly made dessert, looking good but tasted very mediocre, which was we a surprise. Hotel definitely needs a better dessert chef, that’d be a delight. After few disappointing desserts at multiple restaurants, we gave up trying. Though freshly made churros were great. My favorite restaurant was steakhouse with delicious menu (mediocre dessert) and great service! Only be prepared to have over an hour dinner, it’s just slow, idk why, we spent 2 hrs at French restaurant waiting long between the courses, by the time my entree arrived, I was full and wish I skipped it. When leaving the hotel for the airport, our prepaid and arranged through Expedia transportation never showed up. We ended up booking a taxi through the hotel, crammed in a hot small taxi cab and paying additional $50 to take us to the airport, it was such a downer, it almost ruined otherwise great stay at the hotel. If you don’t want to end up like us, please do not book MTS ever!
Stayed 6 nights in Mar 2025

2/10 Terrible

Angie

Stayed 5 nights in Mar 2025

10/10 Excellent

Kuldip

Stayed 7 nights in Mar 2025

10/10 Excellent

Quan

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean public restroom was positive, staff on 1st day was aggressively pushing coupon savings to use at the resort if we attended breakfast meeting next day for 1.5 hr was negative and telling us to deposit $20 USD was negative.
Stayed 3 nights in Mar 2025

10/10 Excellent

Takeshi

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Feb 2025

10/10 Excellent

Kajal

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We stay at this hotel almost every year and nothing to ever complain about! The staff is amazing and the hotel is beautiful.
Stayed 4 nights in Jan 2025

10/10 Excellent

Hyejung

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Safety place and great restaurants
Stayed 3 nights in Feb 2025