Save

Moon Palace Cancun - All Inclusive

Luxury property on the beach, with 7 outdoor pools

VIP Access

Where to?

Dates

September 2025

October 2025

Superior Governor Ocean Front Suite - King Size Bed

16 restaurants, breakfast, dinner served; Asian cuisine

Overview
Rooms
Location
Policies

Very good

Popular amenities

Bar
Pool
All-inclusive
Spa
Room service
Laundry

includes taxes & fees

23 Sept - 24 Sept

Explore the area

Carretera Cancun-Chetumal Km. 340, Cancun, QROO, 77500

Xoximilco
‪10 min walk‬
Moon Palace Golf Club
‪16 min walk‬
Riviera Cancun Golf Resort
‪10 min drive‬
Cancun, Quintana Roo (CUN-Cancun Intl.)
‪9 min drive‬

Room options

Superior Honeymoon Suite - King Size Bed

Very good

Highlights

Balcony

Soundproofed

Private indoor hot tub

Air conditioning

Connecting rooms available

Free rollaway/extra beds

Free minibar items

Smart TV

45 sq m
Partial sea view
Sleeps 2
1 King Bed

2 bedrooms, premium bedding, down duvets, memory-foam beds

Superior Deluxe Garden View

Highlights

Balcony

Soundproofed

Private indoor hot tub

Air conditioning

Connecting rooms available

Free rollaway/extra beds

Free minibar items

Smart TV

45 sq m
Sleeps 2
1 King Bed OR 2 Double Beds

Superior Governor Ocean Front Suite - King Size Bed

Highlights

Balcony

Separate dining area

Separate sitting area

Soundproofed

Private indoor hot tub

Air conditioning

Connecting rooms available

Free rollaway/extra beds

111 sq m
1 bedroom
Ocean view
Sleeps 4
1 King Bed

Superior Two Bedroom Presidential Suite Golf Course - Kids & Teens Free

Highlights

Balcony

Separate dining area

Soundproofed

Private indoor hot tub

Air conditioning

Connecting rooms available

Free rollaway/extra beds

Dining table

90 sq m
2 bedrooms
Golf view
Sleeps 6
1 King Bed and 2 Double Beds

Superior Deluxe Ocean View - Kids & Teens Free

Good

Highlights

Balcony

Soundproofed

Private indoor hot tub

Air conditioning

Connecting rooms available

Free rollaway/extra beds

Free minibar items

Smart TV

45 sq m
Ocean view
Sleeps 4
1 King Bed OR 2 Double Beds

Superior Governor Suite - King Size Bed

Exceptional

Highlights

Balcony

Separate dining area

Separate sitting area

Soundproofed

Private indoor hot tub

Air conditioning

Connecting rooms available

Free rollaway/extra beds

90 sq m
Ocean view
Sleeps 4
1 King Bed

Superior Junior Suite Golf Course - Kids & Teens Free

Exceptional

Highlights

Balcony

Soundproofed

Private indoor hot tub

Air conditioning

Connecting rooms available

Free rollaway/extra beds

Free minibar items

Smart TV

38 sq m
1 bedroom
Golf view
Sleeps 2
1 King Bed

Swim Up Suite Garden View - Kids & Teens Free

Highlights

Balcony

Soundproofed

Private indoor hot tub

Air conditioning

Connecting rooms available

Free rollaway/extra beds

Free minibar items

Smart TV

45 sq m
Sleeps 4
1 King Bed OR 2 Double Beds

Superior Deluxe Ocean View - Book 5 nights, Get 3 Free nights at Punta Cana

Highlights

Balcony

Soundproofed

Private indoor hot tub

Air conditioning

Connecting rooms available

Free rollaway/extra beds

Free minibar items

Smart TV

45 sq m
Ocean view
Sleeps 4
1 King Bed OR 2 Double Beds

Superior Deluxe Garden View - Kids & Teens Free

Good

Highlights

Balcony

Soundproofed

Private indoor hot tub

Air conditioning

Connecting rooms available

Free rollaway/extra beds

Free minibar items

Smart TV

46 sq m
Sleeps 4
1 King Bed OR 2 Double Beds

Superior Family Suite Garden View - Kids & Teens Free

Very good

Highlights

Balcony

Soundproofed

Private indoor hot tub

Air conditioning

Connecting rooms available

Free rollaway/extra beds

Free minibar items

Smart TV

90 sq m
2 bedrooms
Sleeps 6
1 King Bed and 2 Double Beds

Superior Two Bedroom Presidential Suite Ocean View - Kids & Teens Free

Highlights

Balcony

Separate dining area

Soundproofed

Private indoor hot tub

Air conditioning

Connecting rooms available

Free rollaway/extra beds

Dining table

90 sq m
2 bedrooms
Sea view
Sleeps 6
1 King Bed and 2 Double Beds

Superior Deluxe Garden View - Book 5 nights, Get 3 Free nights at Punta Cana

Highlights

Balcony

Soundproofed

Private indoor hot tub

Air conditioning

Connecting rooms available

Free rollaway/extra beds

Free minibar items

Smart TV

45 sq m
Sleeps 4
1 King Bed OR 2 Double Beds

About the area

Cancun

A luxury stay in Cancun awaits you at Moon Palace Cancun - All Inclusive. You'll be 3 km (1.9 mi) from Moon Palace Golf Club and 10.7 km (6.7 mi) from Riviera Cancun Golf Resort. Highlights at this all-inclusive property include 16 restaurants, 7 outdoor swimming pools and a full-service spa. .A pampering day can include deep-tissue massages, hot stone massages and aromatherapy along with access to the sauna and hot tub. The theme restaurant, Momo Teppanyaki, serves Asian cuisine and is open for dinner. With 11 lounge bars and a poolside bar to choose from, you can enjoy a drink at the property. Spend the day at the beach where you'll find sunloungers, and enjoy the 2 outdoor tennis courts and golf course. Plus you'll find a marina, a nightclub and free Wi-Fi in public areas. There's also free valet parking, along with the convenience of an airport shuttle. .Places within a 15-minute drive of this 4.5-property class Cancun property include Puerto Morelos Beach and Delfines Beach.

What's nearby

Xoximilco - 10 min walk - 0.9 km
Moon Palace Golf Club - 16 min walk - 1.3 km
Riviera Cancun Golf Resort - 10 min drive - 7.3 km
Delfines Beach - 19 min drive - 20.7 km
Iberostar Cancun Golf Course - 22 min drive - 20.3 km

Getting around

Cancun, Quintana Roo (CUN-Cancun Intl.) - 8 min drive

Restaurants

‪Lobby Bar - ‬7 min drive
‪Grand Lobby Bar - ‬6 min drive
‪Black Iron - ‬13 min drive
‪Grand Central Buffet - ‬7 min drive
‪Copal - ‬13 min drive

About this property

Moon Palace Cancun - All Inclusive

Luxury property on the beach, with 7 outdoor pools

Moon Palace Cancun - All Inclusive is an all-inclusive property. Room rates include meals and beverages at on-site restaurants and bars. Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages and other amenities.

Spend the day at the beach and work on your tan in the sunloungers (chaise longues) or kick back in the shade with free beach club on site and umbrellas. Summer fun is a breeze at Moon Palace Cancun - All Inclusive, where you can play a round of golf at the golf course, cool off in one of the 7 outdoor swimming pools and enjoy a treatment at the full-service spa.

A free manager's reception is offered daily. There are 16 restaurants and 2 coffee shops/cafes, as well as a nearby snack bar/deli. For a drink, you can stop by one of the on-site bars, including 9 swim-up bars and 11 bars/lounges. Public spaces have free WiFi. This all-inclusive property also offers a complimentary children's club, a children's pool and outdoor tennis courts. Free self parking and valet parking are available. A complete renovation of Moon Palace Cancun - All Inclusive was completed in January 2020.

Smoking is allowed in designated areas at this 4.5-star Cancun property.

1334 guestrooms or units

3 levels

16 buildings

16 dining venues

9 swim-up bars

11 bars or lounges

2 coffee shops

Nightclub

Karaoke

Manager's reception (free)

Deli

Kid's club (free)

Supervised kid's activities (free)

Childcare (surcharge)

Beach lounge chairs

Towels for the beach

Umbrellas for the beach

Poolside lounge chairs

Umbrellas for the pool

Coffee in lobby

Dry cleaning

Self-service laundry

Front desk (24 hours)

Staff members are multilingual

Storage area for luggage

Front desk safe

Tour and ticket information

Concierge

Wedding services available

Games room or arcade

Pool or billiards table

Terrace

Garden

Gift shop

Beauty salon

Television in lobby

On-site shopping

Bellhop

Lift

Smoking in designated areas

Water dispenser

Locker space

Bar by the pool

Moon Palace Cancun - All Inclusive offers 1334 accommodations with indoor private hot tubs and free minibar items. Rooms open to balconies. Memory foam beds feature down duvets and premium bedding. 55-inch Smart televisions come with satellite channels and pay-per-view films. Bathrooms include a separate bath and shower, bathrobes, slippers and complimentary toiletries.

This Cancun property provides complimentary wireless Internet access, with a speed of 50+ Mbps. Business-friendly amenities include desks and desk chairs, as well as telephones; local and long-distance calls are complimentary (restrictions may apply). Additionally, rooms include laptop-compatible safes and espresso makers. A nightly turndown service is provided and housekeeping is offered on a daily basis. Amenities available on request include hypo-allergenic bedding.

The on-site spa has 36 treatment rooms, including rooms for couples. Services include deep-tissue massages, hot stone massages, sports massages and facials. A variety of treatment therapies are provided, including aromatherapy, hydrotherapy and reflexology. The spa is equipped with a sauna, a hot tub, a steam room and Turkish bath/hammam.

The spa is open daily. Guests under 18 years old are not allowed in the spa.

Awards and affiliations

Eco-certified property

This property participates in EarthCheck – a programme that measures the property's impact on one or more of the following: environment, community, cultural heritage and the local economy.

Similar properties

9 outdoor pools, pool umbrellas, pool loungers

On private beach
Pool
Breakfast included
All-inclusive

includes taxes & fees

17 Sept - 18 Sept

Property amenities

Internet

Available in all rooms: Free WiFi
In-room WiFi speed: 50+ Mbps
Available in some public areas: Free WiFi

Parking and transport

24-hour return airport shuttle on request for a surcharge
Free uncovered self parking on site
Free uncovered valet parking on site

Food and drink

11 bars/lounges
16 restaurants
2 coffee shops/cafes
9 swim-up bars
A poolside bar
Coffee and tea in common areas
Free daily manager's reception
Private picnics
Snack bar/deli

Restaurants on site

Agra
Los Caporales
Momo Teppanyaki
Riviera Maya
Trattoria

Things to do

2 outdoor tennis courts
27-hole golf course
7 outdoor pools
Arcade/game room
Basketball
Beach volleyball
Beach yoga
Billiards/pool table
Children's pool
Concerts/live shows
Designer stores
Evening entertainment
Fitness classes
Foosball table
Free beach club
Free children's club
Full-service spa
Games
Golf
Golf carts
Golf clubhouse
Golf driving range
Golf lessons
Gym
Karaoke
Kayaking
Mini golf
Nightclub
Pilates classes
Playground
Pro golf shop
Sauna
Shopping
Steam room
Table tennis
TV in common areas
Water sports equipment
Waterslide
Windsurfing

Family friendly

7 outdoor pools
Arcade/game room
Baby toys
Babysitting (surcharge)
Children's games
Children's pool
Children's toys
Free children's club
Free supervised activities for children
Laundry facilities
Lifeguards on site
Mini golf
Playground
Snack bar/deli
Soundproofed rooms
Waterslide

Conveniences

24-hour front desk
ATM
Gift shop/newsstand
Hair salon
Laundry facilities
Lockers
Luggage storage
Safe at front desk
Water dispenser

Guest services

Concierge services
Dry cleaning/laundry service
Housekeeping (daily)
Multilingual staff
Porter/bellhop
Proposal/romance packages
Tour and ticket assistance
Turndown service
Wedding services

Outdoors

Beach loungers
Beach towels
Beach umbrellas
Garden
Marina
On the beach
Outdoor entertainment area
Outdoor furniture
Pool loungers
Pool umbrellas
Terrace

Full-service spa

36 treatment rooms
Aromatherapy
Body scrubs
Body wraps
Couples treatment rooms
Deep-tissue massages
Detox wraps
Facials
Hot stone massages
Hot tub
Hydrotherapy
Manicures/pedicures
Reflexology
Sauna
Spa open daily
Sports massages
Steam room
Turkish bath

Accessibility

If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
Accessible airport shuttle
Accessible shuttle
Front entrance ramp
Handrails in stairways (60 centimetre high)
Lift (199 centimetre wide door)
Smooth flooring in room
Visual fire alarm
Well-lit path to entrance
Wheelchair accessible (may have limitations)
Wheelchair-accessible concierge desk
Wheelchair-accessible path to lift
Wheelchair-accessible pool
Wheelchair-accessible public bathroom
Wheelchair-accessible restaurant
Wheelchair-accessible spa
Wheelchairs on site

16 buildings
3 floors
Annual offsets purchased for at least 10% of carbon footprint
At least 10% of profits reinvested in community and sustainability
At least 80% lighting from LEDs
At least 80% of food locally-sourced
At least 80% organic food
Banquet hall
Comprehensive food waste policy
Comprehensive recycling policy
Designated smoking areas
Double-glazed windows
Eco-friendly cleaning products used
Humane treatment of captive wild animals
Lifeguards
Living plant wall
Local artist showcase
Local culture and ecosystem education
Locally-owned and organised tours and activities
Renovated entire property - January 2020
Vegan dining options
Vegetarian dining options

Room amenities

Bedroom

Blackout drapes
Down comforter
Hypo-allergenic bedding
Memory foam mattress
Premium bedding

Bathroom

Dressing gowns
Free toiletries
Hair dryer
Separate bathtub and shower
Shampoo
Slippers
Soap
Toilet paper
Toothbrush and toothpaste
Towels provided

Entertainment

55-inch smart TV with cable/satellite channels
Pay films

Food and drink

24-hour room service
Champagne service
Espresso maker
Free bottled water
Free stocked minibar
Meal delivery service
Restaurant dining guides

Air conditioning (climate-controlled)
Connecting rooms available
Desk
Desk chair
Energy-saving switches in guestrooms
Free local calls
Free long-distance calls
Iron/ironing board
Laptop workspace
Laptop-compatible safe
LED lighting
Phone
Recycling
Soundproofed rooms
Water-efficient showers
Water-efficient toilets
Window screens

Policies

Check-in

Check-in time starts at 3 PM

Late check-in subject to availability

Minimum check-in age - 18

Check-out

Check-out before noon

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation

Front desk staff will greet guests on arrival at the property

For any questions, please contact the property using the information on the booking confirmation

This property comprises 2 sections, Moon Palace Nizuc and Moon Palace Sunrise. Guestrooms are assigned in either section prior to check-in and guests will be notified of their room location upon arrival at the resort. Guests have access to facilities and services at both sections of the resort.

Guests must show proof of child age at check-in. In the event the child's age differs from that in the booking reservation, the hotel may charge the difference in rate.

Access methods

Staffed front desk

Pets

No pets allowed, but service animals are welcome

Children and extra beds

Children are welcome.

Kids stay free! Up to 2 children 3 years old and younger stay free when using existing bedding.

Cots (infant beds) are not available.

Payment types

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

Airport shuttle fee: USD 26 per person (return)
Airport shuttle fee per child: USD 26 (return), (up to 17 years old)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation

This property accepts credit cards, debit cards and cash

Cashless transactions are available

This property uses eco-friendly cleaning products

Safety features at this property include a carbon monoxide detector, a smoke detector, a security system and window guards

This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children; if you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room

Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

We should mention

Reservations are needed for golf tee times, massage services, and spa treatments. For reservations, contact the property before arrival using the contact information on the booking confirmation.
Up to 2 children aged 3 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
Registered guests are the only ones allowed to be in guestrooms.
Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.

Property is also known as

Moon Palace Golf Resort All Inclusive

Moon Palace Golf Resort All Inclusive Cancun

Moon Palace Resort All Inclusive

Moon Palace Golf Cancun

Moon Palace Cancún All Inclusive All-inclusive property Cancun

Moon Palace Cancún All Inclusive Cancun

Frequently asked questions

What is the cancellation policy at Moon Palace Cancun - All Inclusive?

Moon Palace Cancun - All Inclusive offers free cancellation on select room rates. Check out the cancellation policy for more info.

How much does it cost to stay at Moon Palace Cancun - All Inclusive?

As of 1 Sept 2025, prices found for a 1-night stay for 2 adults at Moon Palace Cancun - All Inclusive on 23 Sept 2025 start from AU$529.36, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is parking available at Moon Palace Cancun - All Inclusive?

Yep, Moon Palace Cancun - All Inclusive has a free self car park and free valet parking.

Are there any beaches close to Moon Palace Cancun - All Inclusive?

The closest beach to Moon Palace Cancun - All Inclusive is Delfines Beach (11.6 km).

Is there a spa on site at Moon Palace Cancun - All Inclusive?

Yep, there is an onsite spa at Moon Palace Cancun - All Inclusive. It has a hot tub, a steam room and a sauna. You'll enjoy heaps of services like detox wraps, body wraps and body scrubs, as well as hot stone massages.

Does Moon Palace Cancun - All Inclusive have a pool?

Yep, and guests love it! Moon Palace Cancun - All Inclusive has 7 outdoor swimming pools and a kids' pool. Grab your bathers and lounge poolside while enjoying under the shade of an umbrella and with a coldie from the bar.

Does Moon Palace Cancun - All Inclusive have a waterslide?

Yep, this property has a waterslide!

What luxury perks are available at Moon Palace Cancun - All Inclusive?

Moon Palace Cancun - All Inclusive features 7 outdoor pools, a full-service spa and a nightclub. All guestrooms come with Hot tubs, memory foam beds and premium bedding.

What makes Moon Palace Cancun - All Inclusive a romantic place to stay?

A hot tub and couples spa treatments, as well as Hot tubs and memory foam beds in the guestrooms, help set the scene for a romantic weekend at Moon Palace Cancun - All Inclusive.

Is Moon Palace Cancun - All Inclusive family-friendly?

You bet! With amenities such as a free children's club, a children's pool and free supervised childcare, it's no surprise that Moon Palace Cancun - All Inclusive is a hit with families.

Are there hot tubs in the rooms at Moon Palace Cancun - All Inclusive?

Yep, all rooms come with private hot tubs.

Is there a free airport shuttle available at Moon Palace Cancun - All Inclusive?

No, but there's an airport shuttle that runs 24 hours a day on request for a fee.

Is there a bar or restaurant at Moon Palace Cancun - All Inclusive?

Yep, they've got a poolside bar and 16 restaurants. Pre dinner cocktails anyone?

What time are check-in & check-out at Moon Palace Cancun - All Inclusive?

Check-in begins at 3 PM. Check-out time is noon.

Are pets allowed at Moon Palace Cancun - All Inclusive?

No, only service animals are allowed.

Is there a golf course on site at Moon Palace Cancun - All Inclusive?

Yep, Moon Palace Cancun - All Inclusive has a 27-hole golf course. A golf driving range, golf lessons, mini golf and golf carts are also available.

Moon Palace Cancun - All Inclusive Reviews

8.2

Very good

8.6/10

Cleanliness

8.6/10

Staff & service

8.6/10

Amenities

8.4/10

Property conditions & facilities

8.4/10

Eco-friendliness

8/10 Good

Jake

Travelled with group

3 June 2025

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Enjoyed our time

Stayed 6 nights in May 2025

2/10 Terrible

Varun, Marlborough

2 June 2025

Stayed 4 nights in May 2025

6/10 Okay

Catherine

Travelled with family

2 June 2025

Our stay at Moon Palace was only okay. The food was excellent. The room was small, did not have many outlets for charging devices, and the wait times for golf carts to take you around the property were long. Most disappointing was the check-in check-out process. We were told we could have a late check-out time. On our last day they decided there was no availability for late check-out even after speaking with 2 managers…that is until they realized we were wanting to stay late to tour their other property. Suddenly they found availability, but at that point it was too late. It’s all a money grab.

Stayed 4 nights in May 2025

6/10 Okay

Laysen

2 June 2025

Stayed 3 nights in May 2025

4/10 Poor

Darien

Travelled with family, Travelled with family and small children

1 June 2025

Disliked: Cleanliness, staff & service, property conditions & facilities

If you want to have the most stressful vacation of your life, visit Moon Palace. They sell you one thing and deliver something completely different. I traveled with my three young daughters, and even though they knew the elevator was broken, they still put us on the third floor with no solution offered. The staff constantly harasses guests, pushing packages and resort credits that you end up not being able to use as promised. In short: a total disaster of a hotel. I do not recommend it.

Stayed 5 nights in May 2025

6/10 Okay

Sandra

Travelled with family and small children

1 June 2025

Liked: Amenities

Mariela la masajista fue la mejor parte de la estancia.

Stayed 3 nights in May 2025

8/10 Good

Nicole, Woodinville

1 June 2025

Liked: Cleanliness, amenities, property conditions & facilities

Stayed 2 nights in May 2025

4/10 Poor

John

1 June 2025

Liked: Property conditions & facilities

This was definitely NOT a 5 star property. The beach is awful, (dirty, seaweed, no clear water) definitely not what their picture shows. If you want a pool vacation, this might be your cup of tea. We don't go to the beach to swim in pools. The check in was horrendous. Took hours and then they couldn't find our luggage. The resort is huge & you need to take a golf cart everywhere. Lastly, they try to "up sell" you on EVERYTHING. Even after checking out, they wanted to sell you another vacation! We will not be staying at any of their properties again

Stayed 5 nights in May 2025

10/10 Excellent

Tera

Travelled with partner

31 May 2025

Liked: Cleanliness, amenities, property conditions & facilities

Stayed 6 nights in May 2025

10/10 Excellent

Cecilia

Travelled with partner

31 May 2025

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

The food was amazing! So many options for breakfast, lunch and dinner. Everyone is so nice and welcoming and help make your stay one of a kind

Stayed 4 nights in May 2025

10/10 Excellent

Jon

31 May 2025

Liked: Cleanliness, amenities, property conditions & facilities

Stayed 6 nights in May 2025

4/10 Poor

Carlos

31 May 2025

Liked: Cleanliness, staff & service, amenities

The property is ok,

Stayed 3 nights in May 2025

8/10 Good

Kimberly

Travelled with family

31 May 2025

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Moon Palace is a great resort and has so many amenities, especially for families. The kids playroom is the best I’ve seen at any resort. The overall resort service was impeccable. Staff was attentive, pleasant and went out of their way to make sure we had what we needed. Food is pretty good for all inclusive. Our favorite was Asadero Palapa. Steaks were good, nice atmosphere and live music. Gondola and Momo Teppan also very good. If your priority is the white beach and beautiful turquoise ocean water this is not the place. Seaweed bad and water was murky, not clear at all and no sight of turquoise or blue water. Even if it isn’t seaweed season, the water is typically murky. We did not hang at the beach or touch the ocean there. We did make a trip to Isla Mujeres where the beach and water was stunning.

Stayed 4 nights in May 2025

10/10 Excellent

Renee

30 May 2025

Liked: Cleanliness, staff & service, property conditions & facilities

Stayed 3 nights in May 2025

8/10 Good

Nicolas

Business traveller

30 May 2025

Liked: Cleanliness, staff & service, room comfort

Outstanding service, specially being Expedia VIP. But hotel infrastructure is quite old. Even when very clean and in good conditions, should need refresh.

Stayed 3 nights in May 2025

2/10 Terrible

Chaitanya

Travelled with family and small children

30 May 2025

Disliked: Staff & service, amenities

The property is full of people trying to sell you some packages. Even if you provide this feedback, they try to sell you a lower end package. The rooms are not sound proof and there is very loud music until about midnight. Check-in was slow (~1hr). Restaurants are not very flexible with reservations - definitely not suitable for families with kids who need such flexibility. The waterpark in the grand area is good for kids.

Stayed 2 nights in May 2025

10/10 Excellent

Gerardo A

27 May 2025

Stayed 5 nights in Apr 2025

8/10 Good

Veronica

27 May 2025

Stayed 4 nights in Apr 2025

2/10 Terrible

PARTH ALPESH

27 May 2025

Liked: Cleanliness, amenities, property conditions & facilities

Stayed 4 nights in May 2025

10/10 Excellent

Eddie

Travelled with group

25 May 2025

Liked: Cleanliness, amenities, property conditions & facilities

It was good getting away

Stayed 4 nights in May 2025

10/10 Excellent

Tracey

Travelled with family

24 May 2025

Liked: Cleanliness, amenities, property conditions & facilities

Amazing stay! Just wished the seaweed wasn’t as bad!!

Stayed 5 nights in May 2025

6/10 Okay

Francisco Alejandro Ceja

Travelled with family

23 May 2025

Liked: Cleanliness, amenities, property conditions & facilities

Just be safe with their Elite program they promote. You just want some vacations, nothing else!

Stayed 3 nights in May 2025

10/10 Excellent

tiffany

22 May 2025

Stayed 4 nights in May 2025

10/10 Excellent

Oneka

Travelled with family

22 May 2025

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

I enjoyed my stay at Moon Palace

Stayed 3 nights in May 2025

4/10 Poor

Nishank

Travelled with family, Travelled with family and small children

22 May 2025

Liked: Staff & service, amenities

Disliked: Cleanliness

I stayed at this property recently and was extremely disappointed to find a cockroach in my room. This raises serious concerns about cleanliness and overall hygiene standards. I was with my little kid,I expect basic cleanliness when staying anywhere, and this experience was unacceptable. I hope management takes immediate steps to address this issue for future guests.

Stayed 4 nights in May 2025

Wotif's Latest Trends

Hotels

Flights

Packages

Fiji Holiday Packages

Moon Palace Cancun - All Inclusive

Photo gallery for Moon Palace Cancun - All Inclusive

Reviews

Popular amenities

Explore the area

Room options

View all photos for Superior Honeymoon Suite - King Size Bed

Superior Honeymoon Suite - King Size Bed

Highlights

View all photos for Superior Deluxe Garden View

Superior Deluxe Garden View

Highlights

View all photos for Superior Governor Ocean Front Suite - King Size Bed

Superior Governor Ocean Front Suite - King Size Bed

Highlights

View all photos for Superior Two Bedroom Presidential Suite Golf Course - Kids & Teens Free

Superior Two Bedroom Presidential Suite Golf Course - Kids & Teens Free

Highlights

View all photos for Superior Deluxe Ocean View - Kids & Teens Free

Superior Deluxe Ocean View - Kids & Teens Free

Highlights

View all photos for Superior Governor Suite - King Size Bed

Superior Governor Suite - King Size Bed

Highlights

View all photos for Superior Junior Suite Golf Course - Kids & Teens Free

Superior Junior Suite Golf Course - Kids & Teens Free

Highlights

View all photos for Swim Up Suite Garden View - Kids & Teens Free

Swim Up Suite Garden View - Kids & Teens Free

Highlights

View all photos for Superior Deluxe Ocean View - Book 5 nights, Get 3 Free nights at Punta Cana

Superior Deluxe Ocean View - Book 5 nights, Get 3 Free nights at Punta Cana

Highlights

View all photos for Superior Deluxe Garden View - Kids & Teens Free

Superior Deluxe Garden View - Kids & Teens Free

Highlights

View all photos for Superior Family Suite Garden View - Kids & Teens Free

Superior Family Suite Garden View - Kids & Teens Free

Highlights

View all photos for Superior Two Bedroom Presidential Suite Ocean View - Kids & Teens Free

Superior Two Bedroom Presidential Suite Ocean View - Kids & Teens Free

Highlights

View all photos for Superior Deluxe Garden View - Book 5 nights, Get 3 Free nights at Punta Cana

Superior Deluxe Garden View - Book 5 nights, Get 3 Free nights at Punta Cana

Highlights

You may also like

Sensira Resort & Spa Riviera Maya – All Inclusive

About the area

Cancun

What's nearby

Getting around

Restaurants

About this property

Moon Palace Cancun - All Inclusive

Awards and affiliations

Similar properties

Moon Palace The Grand Cancun - All-inclusive

Moon Palace The Grand Cancun - All-inclusive

Property amenities

Internet

Parking and transport

Food and drink

Restaurants on site

Things to do

Family friendly

Conveniences

Guest services

Outdoors

Full-service spa

Accessibility

More

Room amenities

Bedroom

Bathroom

Entertainment

Food and drink

More

Policies

Check-in

Check-out