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Moon Palace Cancun - All-Inclusive

Luxury property on the beach, with 7 outdoor pools

Where to?

Dates

December 2025

January 2026

Couples treatment room(s), sauna, hot tub, steam room

Superior Governor Ocean Front Suite - King Size Bed | View from room

Overview
Rooms
Location
Policies

Very good

Popular amenities

includes taxes & fees

13 Jan - 14 Jan 2026

Explore the area

Carretera Cancun-Chetumal Km. 340, Cancun, QROO, 77500

Place, Go Grand Outlet Riviera Maya
‪2 min walk‬
Place, Xoximilco
‪10 min walk‬
Place, Moon Palace Golf Club
‪16 min walk‬
Airport, Cancun, Quintana Roo (CUN-Cancun Intl.)
‪13 min drive‬

Room options

Superior Governor Suite

Exceptional

Highlights

Balcony

Separate dining area

Separate sitting area

Soundproofed

Private indoor hot tub

Air conditioning

Connecting rooms available

Free rollaway/extra beds

90 sq m
Ocean view
Sleeps 4
1 King Bed

Swim Up Suite

Highlights

Balcony

Soundproofed

Private indoor hot tub

Air conditioning

Connecting rooms available

Free rollaway/extra beds

Free minibar items

Smart TV

45 sq m
Sleeps 4
1 King Bed OR 2 Double Beds

Premium bedding, down duvets, memory-foam beds, free minibar

Superior Two Bedroom Presidential Suite

Highlights

Balcony

Separate dining area

Soundproofed

Private indoor hot tub

Air conditioning

Connecting rooms available

Free rollaway/extra beds

Dining table

90 sq m
2 bedrooms
Sea view
Sleeps 6
1 King Bed and 2 Double Beds

Superior Honeymoon Suite - King Size Bed

Wonderful

Highlights

Balcony

Soundproofed

Private indoor hot tub

Air conditioning

Connecting rooms available

Free rollaway/extra beds

Free minibar items

Smart TV

45 sq m
Partial sea view
Sleeps 2
1 King Bed

Superior Two Bedroom Suite Golf Course View

Highlights

Balcony

Separate dining area

Soundproofed

Private indoor hot tub

Air conditioning

Connecting rooms available

Free rollaway/extra beds

Dining table

90 sq m
2 bedrooms
Golf view
Sleeps 6
1 King Bed and 2 Double Beds

Superior Deluxe Garden View

Very good

Highlights

Balcony

Soundproofed

Private indoor hot tub

Air conditioning

Connecting rooms available

Free rollaway/extra beds

Free minibar items

Smart TV

45 sq m
Sleeps 2
1 King Bed OR 2 Double Beds

Superior Deluxe Garden View (Book 4 nights, Get 2 nights in Punta Cana)

Exceptional

Highlights

Balcony

Soundproofed

Private indoor hot tub

Air conditioning

Connecting rooms available

Free rollaway/extra beds

Free minibar items

Smart TV

45 sq m
Sleeps 4
1 King Bed OR 2 Double Beds

Superior Deluxe Ocean View - Book 4 nights, get 2 free in Punta Cana

Highlights

Balcony

Soundproofed

Private indoor hot tub

Air conditioning

Connecting rooms available

Free rollaway/extra beds

Free minibar items

Smart TV

45 sq m
Ocean view
Sleeps 4
1 King Bed OR 2 Double Beds

Superior Family Deluxe - Kids & Teens Stay Free

Very good

Highlights

Balcony

Soundproofed

Private indoor hot tub

Air conditioning

Connecting rooms available

Free rollaway/extra beds

Free minibar items

Smart TV

90 sq m
2 bedrooms
Sleeps 6
1 King Bed and 2 Double Beds

Superior Deluxe Garden View - Kids & Teens Stay Free

Good

Highlights

Balcony

Soundproofed

Private indoor hot tub

Air conditioning

Connecting rooms available

Free rollaway/extra beds

Free minibar items

Smart TV

46 sq m
Sleeps 4
1 King Bed OR 2 Double Beds

Superior Deluxe Ocean View - Kids & Teens Stay Free

Good

Highlights

Balcony

Soundproofed

Private indoor hot tub

Air conditioning

Connecting rooms available

Free rollaway/extra beds

Free minibar items

Smart TV

45 sq m
Ocean view
Sleeps 4
1 King Bed OR 2 Double Beds

Superior Junior Suite Golf Course View with Golf Cart Included

Exceptional

Highlights

Balcony

Soundproofed

Private indoor hot tub

Air conditioning

Connecting rooms available

Free rollaway/extra beds

Free minibar items

Smart TV

38 sq m
1 bedroom
Golf view
Sleeps 2
1 King Bed

About the area

Cancun

A luxury stay in Cancun awaits you at Moon Palace Cancun - All-Inclusive. You'll be 3 km (1.9 mi) from Moon Palace Golf Club and 10.7 km (6.7 mi) from Riviera Cancun Golf Resort. Highlights at this all-inclusive property include 16 restaurants, 7 outdoor swimming pools and a full-service spa. .A pampering day can include deep-tissue massages, hot stone massages and aromatherapy along with access to the sauna and hot tub. The theme restaurant, Momo Teppanyaki, serves Asian cuisine and is open for dinner. With 11 lounge bars and a poolside bar to choose from, you can enjoy a drink at the property. Spend the day at the beach where you'll find sunloungers, and enjoy the 2 outdoor tennis courts and golf course. Plus you'll find a marina, a nightclub and free Wi-Fi in public areas. There's also free valet parking, along with the convenience of an airport shuttle. .Places within a 15-minute drive of this 4.5-property class Cancun property include Puerto Morelos Beach and Delfines Beach.

What's nearby

Go Grand Outlet Riviera Maya - 2 min walk - 0.2 km
Grand Outlet Riviera Maya - 6 min walk - 0.6 km
Xoximilco - 10 min walk - 0.9 km
Moon Palace Golf Club - 16 min walk - 1.3 km
El Tinto Golf Course - 5 min drive - 3.2 km

Getting around

Cancun, Quintana Roo (CUN-Cancun Intl.) - 8 min drive

Restaurants

‪Grand Lobby Bar - ‬6 min drive
‪Lobby Bar - ‬7 min drive
‪Boulangerie - ‬7 min drive
‪Grand Central Buffet - ‬7 min drive
‪The Grill - ‬9 min drive

About this property

Moon Palace Cancun - All-Inclusive

Luxury property on the beach, with 7 outdoor pools

Moon Palace Cancun - All-Inclusive is an all-inclusive property. Room rates include meals and beverages at on-site restaurants and bars. Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages and other amenities.

Spend the day at the beach and work on your tan in the sunloungers (chaise longues) or kick back in the shade with free beach club on site and umbrellas. Summer fun is a breeze at Moon Palace Cancun - All-Inclusive, where you can play a round of golf at the golf course, cool off in one of the 7 outdoor swimming pools and enjoy a treatment at the full-service spa.

A free manager's reception is offered daily. There are 16 restaurants and 2 coffee shops/cafes, as well as a nearby snack bar/deli. For a drink, you can stop by one of the on-site bars, including 9 swim-up bars and 11 bars/lounges. Public spaces have free WiFi. This all-inclusive property also offers a complimentary children's club, a children's pool and outdoor tennis courts. Free self parking and valet parking are available. A complete renovation of Moon Palace Cancun - All-Inclusive was completed in January 2020.

Smoking is allowed in designated areas at this 4.5-star Cancun property.

1334 guestrooms or units

3 levels

16 buildings

16 dining venues

9 swim-up bars

11 bars or lounges

2 coffee shops

Nightclub

Karaoke

Manager's reception (free)

Deli

Kid's club (free)

Supervised kid's activities (free)

Childcare (surcharge)

Beach lounge chairs

Towels for the beach

Umbrellas for the beach

Poolside lounge chairs

Umbrellas for the pool

Coffee in lobby

Dry cleaning

Self-service laundry

Front desk (24 hours)

Staff members are multilingual

Storage area for luggage

Front desk safe

Tour and ticket information

Concierge

Wedding services available

Games room or arcade

Pool or billiards table

Terrace

Garden

Gift shop

Beauty salon

Television in lobby

On-site shopping

Bellhop

Lift

Smoking in designated areas

Water dispenser

Locker space

Bar by the pool

Moon Palace Cancun - All-Inclusive offers 1334 accommodations with indoor private hot tubs and free minibar items. Rooms open to balconies. Memory foam beds feature down duvets and premium bedding. 55-inch Smart televisions come with satellite channels and pay-per-view films. Bathrooms include a separate bath and shower, bathrobes, slippers and complimentary toiletries.

This Cancun property provides complimentary wireless Internet access, with a speed of 50+ Mbps. Business-friendly amenities include desks and desk chairs, as well as telephones; local and long-distance calls are complimentary (restrictions may apply). Additionally, rooms include laptop-compatible safes and espresso makers. A nightly turndown service is provided and housekeeping is offered on a daily basis. Amenities available on request include hypo-allergenic bedding.

The on-site spa has 36 treatment rooms, including rooms for couples. Services include deep-tissue massages, hot stone massages, sports massages and facials. A variety of treatment therapies are provided, including aromatherapy, hydrotherapy and reflexology. The spa is equipped with a sauna, a hot tub, a steam room and Turkish bath/hammam.

The spa is open daily. Guests under 18 years old are not allowed in the spa.

Awards and affiliations

Eco-certified property

This property participates in EarthCheck – a programme that measures the property's impact on one or more of the following: environment, community, cultural heritage and the local economy.

Similar properties

9 bars/lounges, 5 swim-up bars, beach bar

On private beach
Pool
Breakfast included
All-inclusive

includes taxes & fees

13 Jan - 14 Jan 2026

Property amenities

Internet

Available in all rooms: Free WiFi
In-room WiFi speed: 50+ Mbps
Available in some public areas: Free WiFi

Parking and transport

24-hour return airport shuttle on request for a surcharge
Free uncovered self parking on site
Free uncovered valet parking on site

Food and drink

11 bars/lounges
16 restaurants
2 coffee shops/cafes
9 swim-up bars
A poolside bar
Coffee and tea in common areas
Free daily manager's reception
Private picnics
Snack bar/deli

Restaurants on site

Agra
Los Caporales
Momo Teppanyaki
Riviera Maya
Trattoria

Things to do

2 outdoor tennis courts
27-hole golf course
7 outdoor pools
Arcade/game room
Basketball
Beach volleyball
Beach yoga
Billiards/pool table
Children's pool
Concerts/live shows
Designer stores
Evening entertainment
Fitness classes
Foosball table
Free beach club
Free children's club
Full-service spa
Games
Golf
Golf carts
Golf clubhouse
Golf driving range
Golf lessons
Gym
Karaoke
Kayaking
Mini golf
Nightclub
Pilates classes
Playground
Pro golf shop
Sauna
Shopping
Steam room
Table tennis
TV in common areas
Water sports equipment
Waterslide
Windsurfing

Family friendly

7 outdoor pools
Arcade/game room
Baby toys
Babysitting (surcharge)
Children's games
Children's pool
Children's toys
Free children's club
Free supervised activities for children
Laundry facilities
Lifeguards on site
Mini golf
Playground
Snack bar/deli
Soundproofed rooms
Waterslide

Conveniences

24-hour front desk
ATM
Gift shop/newsstand
Hair salon
Laundry facilities
Lockers
Luggage storage
Safe at front desk
Water dispenser

Guest services

Concierge services
Dry cleaning/laundry service
Housekeeping (daily)
Multilingual staff
Porter/bellhop
Proposal/romance packages
Tour and ticket assistance
Turndown service
Wedding services

Outdoors

Beach loungers
Beach towels
Beach umbrellas
Garden
Marina
On the beach
Outdoor entertainment area
Outdoor furniture
Pool loungers
Pool umbrellas
Terrace

Full-service spa

36 treatment rooms
Aromatherapy
Body scrubs
Body wraps
Couples treatment rooms
Deep-tissue massages
Detox wraps
Facials
Hot stone massages
Hot tub
Hydrotherapy
Manicures/pedicures
Reflexology
Sauna
Spa open daily
Sports massages
Steam room
Turkish bath

Accessibility

If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
Accessible airport shuttle
Accessible shuttle
Front entrance ramp
Handrails in stairways (60 centimetre high)
Lift (199 centimetre wide door)
Smooth flooring in room
Visual fire alarm
Well-lit path to entrance
Wheelchair accessible (may have limitations)
Wheelchair-accessible concierge desk
Wheelchair-accessible path to lift
Wheelchair-accessible pool
Wheelchair-accessible public bathroom
Wheelchair-accessible restaurant
Wheelchair-accessible spa
Wheelchairs on site

16 buildings
3 floors
Annual offsets purchased for at least 10% of carbon footprint
At least 10% of profits reinvested in community and sustainability
At least 80% lighting from LEDs
At least 80% of food locally-sourced
At least 80% organic food
Banquet hall
Comprehensive food waste policy
Comprehensive recycling policy
Designated smoking areas
Double-glazed windows
Eco-friendly cleaning products used
Humane treatment of captive wild animals
Lifeguards
Living plant wall
Local artist showcase
Local culture and ecosystem education
Locally-owned and organised tours and activities
Renovated entire property - January 2020
Vegan dining options
Vegetarian dining options

Room amenities

Bedroom

Blackout drapes
Down comforter
Hypo-allergenic bedding
Memory foam mattress
Premium bedding

Bathroom

Dressing gowns
Free toiletries
Hair dryer
Separate bathtub and shower
Shampoo
Slippers
Soap
Toilet paper
Toothbrush and toothpaste (on request)
Towels provided

Entertainment

55-inch smart TV with cable/satellite channels
Pay films

Food and drink

24-hour room service
Champagne service
Espresso maker
Free bottled water
Free stocked minibar
Meal delivery service
Restaurant dining guides

Air conditioning (climate-controlled)
Connecting rooms available
Desk
Desk chair
Energy-saving switches in guestrooms
Free local calls
Free long-distance calls
Iron/ironing board
Laptop workspace
Laptop-compatible safe
LED lighting
Phone
Recycling
Soundproofed rooms
Water-efficient showers
Water-efficient toilets
Window screens

Policies

Check-in

Check-in start time: 3 PM; check-in end time: anytime

Minimum check-in age - 18

Check-out

Check-out before noon

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation

Front desk staff will greet guests on arrival at the property

The credit card used to book the reservation must be presented by the cardholder at check-in along with matching photo identification, and other arrangements must be coordinated with the property prior to arrival

For any questions, please contact the property using the information on the booking confirmation

Information provided by the property may be translated using automated translation tools

This property comprises 2 sections, Moon Palace Nizuc and Moon Palace Sunrise. Guestrooms are assigned in either section prior to check-in and guests will be notified of their room location upon arrival at the resort. Guests have access to facilities and services at both sections of the resort.

Guests must show proof of child age at check-in. In the event the child's age differs from that in the booking reservation, the hotel may charge the difference in rate.

Access methods

Staffed front desk

Pets

No pets allowed, but service animals are welcome

Children and extra beds

Children are welcome.

Kids stay free! Up to 2 children 3 years old and younger stay free when using existing bedding.

Cots (infant beds) are not available.

Payment types

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

Airport shuttle fee: USD 26 per person (return)
Airport shuttle fee per child: USD 26 (return), (up to 17 years old)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation

This property accepts credit cards, debit cards and cash

Cashless transactions are available

This property uses eco-friendly cleaning products

Safety features at this property include a carbon monoxide detector, a smoke detector, a security system and window guards

This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children; if you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room

Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

Property Registration Number 005-007-000963/2025

We should mention

Reservations are needed for golf tee times, massage services, and spa treatments. For reservations, contact the property before arrival using the contact information on the booking confirmation.
Up to 2 children aged 3 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
Registered guests are the only ones allowed to be in guestrooms.
Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.

Property is also known as

Moon Palace Golf Resort All Inclusive

Moon Palace Golf Resort All Inclusive Cancun

Moon Palace Resort All Inclusive

Moon Palace Golf Cancun

Moon Palace Cancún All Inclusive All-inclusive property Cancun

Moon Palace Cancún All Inclusive Cancun

Frequently asked questions

What is the cancellation policy at Moon Palace Cancun - All-Inclusive?

Moon Palace Cancun - All-Inclusive offers free cancellation on select room rates. Check out the cancellation policy for more info.

How much does it cost to stay at Moon Palace Cancun - All-Inclusive?

As of 16 Dec 2025, prices found for a 1-night stay for 2 adults at Moon Palace Cancun - All-Inclusive on 13 Jan 2026 start from AU$713.70, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is parking available at Moon Palace Cancun - All-Inclusive?

Yep, Moon Palace Cancun - All-Inclusive has a free self car park and free valet parking.

Are there any beaches close to Moon Palace Cancun - All-Inclusive?

The closest beach to Moon Palace Cancun - All-Inclusive is Delfines Beach (11.6 km).

Is there a spa on site at Moon Palace Cancun - All-Inclusive?

Yep, there is an onsite spa at Moon Palace Cancun - All-Inclusive. It has a hot tub, a steam room and a sauna. You'll enjoy heaps of services like detox wraps, body wraps and body scrubs, as well as deep-tissue massages.

Does Moon Palace Cancun - All-Inclusive have a pool?

Yep, and guests love it! Moon Palace Cancun - All-Inclusive has 7 outdoor swimming pools and a kids' pool. Grab your bathers and lounge poolside while enjoying under the shade of an umbrella and with a coldie from the bar.

Does Moon Palace Cancun - All-Inclusive have a waterslide?

Yep, this property has a waterslide!

What luxury perks are available at Moon Palace Cancun - All-Inclusive?

Moon Palace Cancun - All-Inclusive features 7 outdoor pools, a full-service spa and a nightclub. All guestrooms come with Hot tubs, memory foam beds and premium bedding.

What makes Moon Palace Cancun - All-Inclusive a romantic place to stay?

A hot tub and couples spa treatments, as well as Hot tubs and memory foam beds in the guestrooms, help set the scene for a romantic weekend at Moon Palace Cancun - All-Inclusive.

Is Moon Palace Cancun - All-Inclusive family-friendly?

You bet! With amenities such as a free children's club, a children's pool and free supervised childcare, it's no surprise that Moon Palace Cancun - All-Inclusive is a hit with families.

Are there hot tubs in the rooms at Moon Palace Cancun - All-Inclusive?

Yep, all rooms come with private hot tubs.

Is there a free airport shuttle available at Moon Palace Cancun - All-Inclusive?

No, but there's an airport shuttle that runs 24 hours a day on request for a fee.

Is there a bar or restaurant at Moon Palace Cancun - All-Inclusive?

Yep, they've got a poolside bar and 16 restaurants. Pre dinner cocktails anyone?

What time are check-in & check-out at Moon Palace Cancun - All-Inclusive?

Check-in begins at 3 PM. Check-out time is noon.

Are pets allowed at Moon Palace Cancun - All-Inclusive?

No, only service animals are allowed.

Is there a golf course on site at Moon Palace Cancun - All-Inclusive?

Yep, Moon Palace Cancun - All-Inclusive has a 27-hole golf course. A golf driving range, golf lessons, mini golf and golf carts are also available.

Moon Palace Cancun - All-Inclusive Reviews

8.2

Very good

8.6/10

Cleanliness

8.6/10

Staff & service

8.6/10

Amenities

8.4/10

Property conditions & facilities

8.4/10

Eco-friendliness

10/10 Excellent

Behnam

17 Sept 2025

Stayed 6 nights in Sep 2025

6/10 Okay

Katelyn

Travelled with family

16 Sept 2025

Liked: Staff & service, property conditions & facilities

Disliked: Amenities

My family and I stayed at Moon Palace Sunrise for 5 days and did not go into the pool once. The pool was so filthy and there was brown and black build up all alongside the edges of the pool. Buffet was ok - nothing to rave about. We spent most of our time at Nuzuc and The Grand. Food was much better and pools were cleaner. It was nice that we had access to the sister resorts because Sunrise was not cutting it. The staff was kind, but the desk people were very impatient explaining things to us. My family members do have an accent so it was hard to understand them but that doesn’t mean they had to be rude. Whenever we spoke in our language (Vietnamese) to explain and discuss things to each other, multiple workers told us not to and to only speak English. I would not stay here again or recommend it. If you want to stay at a moon palace resort, I’d recommend paying extra to stay at The Grand.

Stayed 4 nights in Aug 2025

4/10 Poor

LaShonda

16 Sept 2025

Stayed 4 nights in Jul 2025

10/10 Excellent

Jose

16 Sept 2025

Stayed 4 nights in Sep 2025

6/10 Okay

Maha

Travelled with family, Travelled with family and small children

16 Sept 2025

Liked: Cleanliness

Disliked: Amenities, property conditions & facilities

Small rooms and huge unnecessary tub in the middle of the room that occupies at least 20%of the space with no couch to sit on roaches in the building entrance food is average at its best! And no swimming or sitting on the beach? What’s the point for ocean front property?

Stayed 4 nights in Sep 2025

10/10 Excellent

Ivet

16 Sept 2025

Stayed 3 nights in Sep 2025

8/10 Good

Kyla

Travelled with family, Travelled with group

15 Sept 2025

Liked: Cleanliness, staff & service, property conditions & facilities

Overall, the stay was okay, but as an all-inclusive resort, we expected more in terms of amenities. The pool options were limited, and the food was average at best. The resort credits offered were underwhelming due to the limited variety and excessive restrictions. We were at the resort for a wedding, and while it was a special occasion, the experience did not meet expectations considering the amount of money spent. The beach wedding venue remained open to other guests, allowing people to walk through during the ceremony instead of being properly blocked off. The décor was just okay, and when we raised concerns or asked the wedding planner to address them, our feedback was ignored. The wedding ceremony ended earlier than expected, but staff did not accommodate starting the cocktail hour a bit sooner, even though they were present and available. This lack of flexibility was disappointing. Additionally, we paid for transfer transportation, but for the return trip, we were left without any reminder or notice about the early pickup time. This resulted in a missed transfer, and there was no effort from the resort to assist with a refund or offer a reasonable solution. We had to spend more money out of pocket, which added unnecessary stress. For a resort that promotes a premium, all-inclusive experience, there are several areas that need serious improvement especially in guest service, event coordination, and follow-through on what is promised.

Stayed 3 nights in Sep 2025

10/10 Excellent

Mohammad Ali

15 Sept 2025

Liked: Cleanliness, staff & service, property conditions & facilities

Everything was good

Stayed 6 nights in Sep 2025

10/10 Excellent

maribel

15 Sept 2025

Stayed 2 nights in Sep 2025

10/10 Excellent

Shamora

15 Sept 2025

Stayed 4 nights in Sep 2025

10/10 Excellent

Heather

Travelled with group

14 Sept 2025

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

GREAT VACATION!

Stayed 4 nights in Jun 2025

10/10 Excellent

Shreesh

Travelled with partner, Travelled with group

14 Sept 2025

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Excellent and a memorable experience

Stayed 4 nights in Sep 2025

10/10 Excellent

Gavino Lel

Travelled with family

13 Sept 2025

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Everything is really good especially the food , service and entertainment, all the employees Thank you

Stayed 7 nights in Aug 2025

10/10 Excellent

Maria De los Angeles

Travelled with family

13 Sept 2025

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Excellent service.Me encantó el hotel,todo el personal muy atento y bondadoso,la comida deliciosa y todas las actividades con muy buena calidad.Lo recomiendo 100%.

Stayed 7 nights in Sep 2025

6/10 Okay

Abdoljavad, Calgary

13 Sept 2025

Liked: Staff & service, property conditions & facilities

They are lying

Stayed 4 nights in Sep 2025

10/10 Excellent

Hayoung

12 Sept 2025

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Stayed 3 nights in Sep 2025

4/10 Poor

Joanse

12 Sept 2025

Stayed 5 nights in Aug 2025

6/10 Okay

Gurpinder

Travelled with family

10 Sept 2025

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

They mislead us by saying presentation but actually they were try to sell us their packages. They wanted next time we should book directly with them. There were so many sales persons try to sell out their packages throughout our vacations. They waste our 4-5hrs. Nothing was good which we can buy with Resort credit $500. West jet’s experience was worst, they gave all of us different seats to sit. Their staff was good. But we were sitting very apart from each other.

Stayed 4 nights in Sep 2025

10/10 Excellent

Antonio Cesar

Travelled with family

10 Sept 2025

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Everything is great and the staff is super friendly

Stayed 1 night in Sep 2025

6/10 Okay

Nida

9 Sept 2025

Stayed 4 nights in Sep 2025

10/10 Excellent

Alberto

Travelled with family

9 Sept 2025

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

We liked the fact that you could be at both hotels. Place is pretty big.

Stayed 4 nights in Aug 2025

10/10 Excellent

Danais

8 Sept 2025

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Service . Beach not good

Stayed 4 nights in Aug 2025

6/10 Okay

Huy

Travelled with family and small children

8 Sept 2025

Disliked: Property conditions & facilities

Long wait for transport to and from the lobby. Mosquitoes get really bad after dark. The worst part was the presentation—over 3 hours with 4 different agents pressuring us to buy a membership (basically a timeshare). Don’t fall for it.

Stayed 2 nights in Sep 2025

10/10 Excellent

Carmen

8 Sept 2025

Liked: Cleanliness, staff & service, property conditions & facilities

Stayed 7 nights in Aug 2025

6/10 Okay

Quynh

Travelled with family, Travelled with family and small children

8 Sept 2025

Liked: Cleanliness

Disliked: Staff & service, amenities, property conditions & facilities

Stayed 2 nights in Sep 2025

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Superior Governor Suite

Highlights

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Swim Up Suite

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View all photos for Superior Two Bedroom Presidential Suite

Superior Two Bedroom Presidential Suite

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View all photos for Superior Honeymoon Suite - King Size Bed

Superior Honeymoon Suite - King Size Bed

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View all photos for Superior Two Bedroom Suite Golf Course View

Superior Two Bedroom Suite Golf Course View

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View all photos for Superior Deluxe Garden View

Superior Deluxe Garden View

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View all photos for Superior Deluxe Garden View (Book 4 nights, Get 2 nights in Punta Cana)

Superior Deluxe Garden View (Book 4 nights, Get 2 nights in Punta Cana)

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View all photos for Superior Deluxe Ocean View - Book 4 nights, get 2 free in Punta Cana

Superior Deluxe Ocean View - Book 4 nights, get 2 free in Punta Cana

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View all photos for Superior Family Deluxe - Kids & Teens Stay Free

Superior Family Deluxe - Kids & Teens Stay Free

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View all photos for Superior Deluxe Garden View - Kids & Teens Stay Free

Superior Deluxe Garden View - Kids & Teens Stay Free

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View all photos for Superior Deluxe Ocean View - Kids & Teens Stay Free

Superior Deluxe Ocean View - Kids & Teens Stay Free

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View all photos for Superior Junior Suite Golf Course View with Golf Cart Included

Superior Junior Suite Golf Course View with Golf Cart Included

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City Express Plus by Marriott Cancún Aeropuerto Riviera

About the area

Cancun

What's nearby

Getting around

Restaurants

About this property

Moon Palace Cancun - All-Inclusive

Awards and affiliations

Similar properties

Moon Palace The Grand Cancun - All-inclusive

Property amenities

Internet

Parking and transport

Food and drink

Restaurants on site

Things to do

Family friendly

Conveniences

Guest services

Outdoors

Full-service spa

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Room amenities

Bedroom

Bathroom

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Check-out

Special check-in instructions

Access methods

Pets

Children and extra beds