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Hotel NYX Cancun All Inclusive

3.5 star property
On beach with outdoor pool, near La Isla Shopping Mall

Photo gallery for Hotel NYX Cancun All Inclusive

Outdoor pool, pool umbrellas, pool loungers
Superior Suite
4 restaurants, breakfast, lunch, dinner served; international cuisine
Front of property - evening/night
Superior Suite | Beach/ocean view

Reviews

8.6 out of 10
Excellent

Popular amenities

  • Bar
  • Room service

Explore the area

Map
Blvd. Kukulkan, Manzana 52, Km 11.5, Zona Hotelera, Cancun, QROO, 77500
  • La Isla Shopping Mall
    ‪6 min walk‬
  • Cancun Interactive Aquarium
    ‪10 min walk‬
  • Cancun Convention Center
    ‪6 min drive‬
  • Cancun, Quintana Roo (CUN-Cancun Intl.)
    ‪26 min drive‬

Room options

View all photos for Suite (Sunset)

Suite (Sunset)

Suite (Sunset)

Highlights

Balcony
Air conditioning
Free rollaway/extra beds
Free cots/infant beds
Flat-screen TV
Blackout curtains
Ceiling fan
Separate bedroom
  • 37 sq m
  • Lagoon view
  • Sleeps 3
  • 1 King Bed

View all photos for Deluxe Room

Deluxe Room

Deluxe Room

Highlights

Balcony
Air conditioning
Free rollaway/extra beds
Free cots/infant beds
Flat-screen TV
Blackout curtains
Ceiling fan
Separate bedroom
  • 37 sq m
  • Lagoon view
  • Sleeps 3
  • 1 King Bed OR 2 Single Beds

View all photos for Junior Room

Junior Room

Junior Room

Highlights

Balcony
Air conditioning
Free rollaway/extra beds
Free cots/infant beds
Flat-screen TV
Blackout curtains
Ceiling fan
Separate bedroom
  • Partial ocean view
  • Sleeps 3
  • 1 King Bed

View all photos for Standard Room

Standard Room | View from room

Standard Room

Highlights

Air conditioning
Flat-screen TV
Ceiling fan
Blackout curtains
Separate bedroom
Private bathroom
Hairdryer
Minibar
  • 25 sq m
  • Resort view
  • Sleeps 2
  • 1 Queen Bed

View all photos for Superior Suite

Superior Suite

Superior Suite

Highlights

Balcony
Air conditioning
Free rollaway/extra beds
Free cots/infant beds
Flat-screen TV
Blackout curtains
Ceiling fan
Separate bedroom
  • 58 sq m
  • Ocean view
  • Sleeps 3
  • 1 King Bed

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About the area

Cancun

An all-inclusive stay in Cancun awaits you at Hotel NYX Cancun All Inclusive. Within just a 10-minute stroll, you'll find popular attractions like West Coast of Isla Mujeres, Punta Cancun, and Punta Nizuc National Park and La Isla Shopping Mall. Highlights at this beachfront property include 4 restaurants, 2 bars/lounges and an outdoor swimming pool. .A day of pampering can include deep-tissue massages, hot stone massages and body scrubs along with aromatherapy and mani/pedis. The restaurant, Deck, serves international cuisine and is open for lunch and dinner. The property's own poolside bar is a nice place to enjoy a drink. Spend the day at the beach where you'll find cabanas, and enjoy the on-site gym and steam room. Additionally, you'll find free Wi-Fi in public areas, a snack bar/deli and laundry facilities. Free buffet breakfast is available daily between 7 AM and 11 AM. There's also the convenience of free self parking. .Attractions within a 10-minute drive of this 3.5-property class Zona Hotelera property include Delfines Beach and Forum Beach.

What's nearby

  • La Isla Shopping Mall - 6 min walk - 0.6 km
  • Cancun Interactive Aquarium - 10 min walk - 0.9 km
  • Forum Beach - 5 min drive - 2.9 km
  • Cancun Convention Center - 6 min drive - 3.2 km
  • Gaviota Azul Beach - 7 min drive - 3.6 km

Getting around

  • Cancun, Quintana Roo (CUN-Cancun Intl.) - 22 min drive

Restaurants

  • ‪Starbucks - ‬7 min walk
  • ‪Duna Pool Bar - ‬12 min walk
  • ‪Andiamo - ‬7 min walk
  • ‪Los Chachalacos - ‬7 min walk
  • ‪Azulinda Cafe & Bar - ‬6 min walk

About this property

Hotel NYX Cancun All Inclusive

On beach with outdoor pool, near La Isla Shopping Mall
Hotel NYX Cancun All Inclusive is an all-inclusive property. Room rates include meals and beverages at on-site restaurants and bars. Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages and other amenities.

Spend the day at the beach and work on your tan in the sunloungers (chaise longues) or kick back in the shade with cabanas (surcharge) and umbrellas. After a day at the beach, enjoy amenities at Hotel NYX Cancun All Inclusive such as an outdoor pool, a fitness centre and a steam room.

Free breakfast is served daily. There are 4 restaurants on site, as well as a nearby snack bar/deli and a nearby corner/local shop. You can enjoy a drink at one of the bars, which include 2 bars/lounges and a poolside bar. WiFi is free in public spaces. Limited free parking is available on a first-come, first-served basis.

Smoking is allowed in designated areas at this 3.5-star Cancun property.

  • 196 guestrooms or units
  • 8 buildings
  • 4 dining venues
  • 2 bars or lounges
  • Buffet breakfast (free)
  • Deli
  • Cabanas on the beach (surcharge)
  • Beach lounge chairs
  • Towels for the beach
  • Umbrellas for the beach
  • Poolside lounge chairs
  • Umbrellas for the pool
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Storage area for luggage
  • Front desk safe
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Corner/local shop
  • Terrace
  • Gift shop
  • Beauty salon
  • Television in lobby
  • ATM
  • On-site shopping
  • Bellhop
  • Lift
  • Smoking in designated areas
  • Water dispenser
  • Bar by the pool
Hotel NYX Cancun All Inclusive offers 196 air-conditioned accommodations with a safe and a hairdryer. This Cancun property provides complimentary wireless Internet access. Guests can make use of the in-room coffee/tea makers and minibars. Bathrooms include a shower and complimentary toiletries. Additionally, rooms include an iron/ironing board and a ceiling fan. Housekeeping is provided on a daily basis.
Guests can pamper themselves by indulging in the on-site spa services. Services include deep-tissue massages, hot stone massages, facials and body scrubs. A variety of treatment therapies are provided, including aromatherapy.

Languages

English, Spanish

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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Free covered self parking on site
  • Limited on-site parking
  • Wheelchair-accessible parking available

Food and drink

  • Free buffet breakfast available daily 7 AM to 11 AM
  • 2 bars/lounges
  • 4 restaurants
  • A poolside bar
  • Snack bar/deli

Restaurants on site

  • Bellavista
  • Chianti
  • Deck
  • Umami

Things to do

  • Beach volleyball
  • Foosball table
  • Gym
  • Outdoor pool
  • Shopping
  • Steam room
  • Table tennis
  • TV in common areas
  • Yoga classes

Family friendly

  • Grocery/convenience store
  • Laundry facilities
  • Outdoor pool
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • ATM
  • Gift shop/newsstand
  • Grocery/convenience store
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Safe at front desk
  • Water dispenser

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Porter/bellhop
  • Proposal/romance packages
  • Tour and ticket assistance
  • Wedding services

Outdoors

  • Beach cabanas (surcharge)
  • Beach loungers
  • Beach towels
  • Beach umbrellas
  • On the beach
  • Outdoor furniture
  • Pool loungers
  • Pool umbrellas
  • Terrace

Spa

  • Aromatherapy
  • Body scrubs
  • Deep-tissue massages
  • Facials
  • Hot stone massages
  • Manicures/pedicures

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Lift
  • Tile flooring in room
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible gym
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant

More

  • 8 buildings
  • Communal living room
  • Designated smoking areas (fines apply)
  • Reception hall

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shampoo
  • Shower
  • Soap
  • Toilet paper
  • Towels provided

Food and drink

  • Coffee/tea maker
  • Limited room service
  • Minibar

More

  • Air conditioning
  • Ceiling fan
  • Iron/ironing board
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: anytime
Minimum check-in age - 18

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival at the property
The credit card used to book the reservation must be presented by the cardholder at check-in along with matching photo identification, and other arrangements must be coordinated with the property prior to arrival
The Chianti restaurant is only available to guests booked for a minimum of 3 nights, and the Umami restaurant is only available to guests booked for a minimum of 5 nights.
Some suites are located on upper floors, accessible only by stairs. Guests who may encounter issues with stairs should contact this property in advance to request a suite on a floor with lift service.

Access methods

Staffed front desk

Pets

  • Pets and service animals are not allowed at Hotel NYX Cancun All Inclusive

Children and extra beds

  • Children are welcome.

Payment types

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • Deposit: USD 150 per accommodation, per stay

We've listed all charges provided to us by the property.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards and cash
Cashless transactions are available
Noise-free guestrooms cannot be guaranteed
Safety features at this property include a smoke detector and outdoor lighting
This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children; if you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Charges for extra guests may apply and vary according to property policy.
A credit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children. If you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room. This property accepts Visa, Mastercard, American Express, debit cards and cash. Noise-free guestrooms cannot be guaranteed. For guests' safety, the property includes a smoke detector and outdoor lighting in all accommodation. Cashless payment methods are available for all transactions.

We should mention

  • Registered guests are the only ones allowed to be in guestrooms.
  • Pets and service animals are not allowed on site.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Hotel Nyx All Inclusive
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Frequently asked questions

What is the cancellation policy at Hotel NYX Cancun All Inclusive?

Hotel NYX Cancun All Inclusive offers free cancellation on select room rates. Check out the cancellation policy for more info.

Is parking available at Hotel NYX Cancun All Inclusive?

Yep, Hotel NYX Cancun All Inclusive has a free self car park. Onsite parking is limited.

Are there any beaches close to Hotel NYX Cancun All Inclusive?

Yep, Hotel NYX Cancun All Inclusive is a short 19-minute walk from Hotel Zone Beaches. Fun beach activities include volleyball.

Is there a spa on site at Hotel NYX Cancun All Inclusive?

There's no onsite spa, but this property does offer services like body scrubs, facials and body treatments, as well as beachside massages.

Does Hotel NYX Cancun All Inclusive have a pool?

Yep, and guests recommend it! Hotel NYX Cancun All Inclusive has an outdoor pool. Grab your bathers and lounge poolside while enjoying under the shade of an umbrella and with a coldie from the bar.

What luxury perks are available at Hotel NYX Cancun All Inclusive?

Hotel NYX Cancun All Inclusive features an outdoor pool, a steam room and 4 restaurants.

Does Hotel NYX Cancun All Inclusive serve breakfast?

Yeah, free buffet breakfast is on offer daily from 7 AM to 11 AM.

Is there a free airport shuttle available at Hotel NYX Cancun All Inclusive?

No, Hotel NYX Cancun All Inclusive does not offer an airport shuttle service.

Is there a bar or restaurant at Hotel NYX Cancun All Inclusive?

Yep, they've got a poolside bar and 4 restaurants. Pre dinner cocktails anyone?

What time are check-in & check-out at Hotel NYX Cancun All Inclusive?

Check-in begins at 3:00 PM. Check-out time is noon.

Are pets allowed at Hotel NYX Cancun All Inclusive?

No, pets and service animals are not allowed.

Hotel NYX Cancun All Inclusive Reviews

Reviews

8.6

Excellent

Rating 10 - Excellent. 766 out of 1306 reviews
Rating 8 - Good. 294 out of 1306 reviews
Rating 6 - Okay. 138 out of 1306 reviews
Rating 4 - Poor. 48 out of 1306 reviews
Rating 2 - Terrible. 60 out of 1306 reviews

9.2/10

Cleanliness

9.0/10

Staff & service

8.6/10

Amenities

8.4/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

10/10 Excellent

Heroina

Travelled with group
Liked: Amenities, property conditions & facilities
Exelente
Stayed 6 nights in Mar 2025

8/10 Good

Lila

Stayed 7 nights in Mar 2025

10/10 Excellent

JINWEI

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We were happy for our stay 😂
Stayed 14 nights in Feb 2025

10/10 Excellent

Gregory

Travelled with partner
There was nothing more that we could have asked for. The property was small enough that the staff would recognize you, but large enough to have some variety with the food. The poolside Bar and Grill had a different theme every night. There was live entertainment in the lobby bar, but not too loud to keep you awake. We will definitely c9me back to this property.
Stayed 8 nights in Mar 2025

10/10 Excellent

Pedro, Hatboro

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel was clean, staff was very crown and helpful! Wonderful atmosphere to be in. Food was very good as well!
Stayed 2 nights in Mar 2025

10/10 Excellent

Hannah

Stayed 5 nights in Mar 2025

10/10 Excellent

Farrah Holder

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is one of the BEST properties for its food, clean and comfortable rooms, and (above all) its staff! The only drawback is the very limited (and often occupied) seating around the pool. We rarely were able to sit or store our towels during our stay there. The staff, though, made up for this minor inconvenience! We will go back! BTW, Ivonne (the concierge) went out of her way to help us, even bringing us a bag of authentic coffee to bring home with us!
Stayed 7 nights in Mar 2025

8/10 Good

Julie

Liked: Cleanliness, staff & service, property conditions & facilities
Everything was great! The only downside is that they have a small pool in relation to hotel size. Not enough lounge chairs.
Stayed 2 nights in Feb 2025

2/10 Terrible

Michael, Alta Loma

Travelled with family, Travelled with partner, Travelled with group
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
DO NOT RECOMMEND! This was the worst hotel experience of my life! I’ve stayed at hostels in developing countries with better customer service and significantly better cleanliness. Our experience at this hotel started off promising but quickly turned into a series of frustrating mishaps. Upselling tactics began immediately, with one staff member attempting to push my friend into a "better" room that was actually worse. Fortunately, there was a helpful staff member who stepped in to provide a proper upgrade. The aggressive upselling continued when we met Alfredo from the concierge team. He made inappropriate comments, admitted to being on drugs, and harassed my friend. He also misled us into attending a vacation club seminar by promising a complimentary hibachi dinner and oceanfront cabanas—none of which were honored. When we tried to redeem these perks, we faced miscommunication and outright denial from the staff, culminating in an embarrassing public confrontation with the Guest Experience Manager, Andrea Ugalde. You are harassed when by the bars and pool to buy club tickets ALL THE TIME. The lack of coordination among staff, broken promises, and poor customer service made our stay incredibly frustrating. Despite an apology from the hotel’s Director, the failures continued, making this one of the most disappointing hotel experiences we’ve had. Rooms were dirty and smelled like mold. Ordered room service that was never delivered. Highly advise to stay elsewhere!
Stayed 4 nights in Feb 2025

2/10 Terrible

JOAOZITO

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
I will never ever recommend this hotel to anyone. I had complaint to the manager Mr. Leonardo about the issue I had in that hotel but he never bothered to take care of the situation. I was threatened by one of their staff , it was very scary. When I complained to the manager he did not take any action. I will never ever go to this hotel again and will not recommend this hotel to anyone. The manager Mr. Leonardo is very unprofessional and doesn’t know to take care of the situation when customer life was threatened. This is ridiculous and very scary. I would like to request Expedia not to have this hotel as your partner.
Stayed 5 nights in Mar 2025

2/10 Terrible

Michael, Alta Loma

Travelled with family, Travelled with partner, Travelled with group
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
DO NOT RECOMMEND! This was the worst hotel experience of my life! I’ve stayed at hostels in developing countries with better customer service and significantly better cleanliness. Our experience at this hotel started off promising but quickly turned into a series of frustrating mishaps. Upselling tactics began immediately, with one staff member attempting to push my friend into a "better" room that was actually worse. Fortunately, there was a helpful staff member who stepped in to provide a proper upgrade. The aggressive upselling continued when we met Alfredo from the concierge team. He made inappropriate comments, admitted to being on drugs, and harassed my friend. He also misled us into attending a vacation club seminar by promising a complimentary hibachi dinner and oceanfront cabanas—none of which were honored. When we tried to redeem these perks, we faced miscommunication and outright denial from the staff, culminating in an embarrassing public confrontation with the Guest Experience Manager, Andrea Ugalde. The lack of coordination among staff, broken promises, and poor customer service made our stay incredibly frustrating. Despite an apology from the hotel’s Director, the failures continued, making this one of the most disappointing hotel experiences we’ve had. Rooms were dirty and smelled like mold. Ordered room service that was never delivered. Highly advise to stay elsewhere!
Stayed 2 nights in Feb 2025

10/10 Excellent

Lala Nacional

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Mar 2025

8/10 Good

Mark

Stayed 5 nights in Mar 2025

10/10 Excellent

Robert, Falmouth

Liked: Cleanliness, staff & service, property conditions & facilities
We had an excellent experience at NYX Cancun. The food was very good in the Italian, Japanese, and the regular restaurant. The service in all of them could not have been better. The facility is right on the beach, and the lounge chairs were available. We would highly recommend this hotel and would like to revisit some day.
Stayed 5 nights in Mar 2025

6/10 Okay

Goldy

Travelled with partner
Liked: Cleanliness, property conditions & facilities
This was our first stay at the NYX. Its a small resort with great food, but not alot of dining options. Only a few bars, but the staff were very friendly and helpful. The thing that we didnt like was constantly being approached in the lobby by staff trying to get us to sit in on a timeshare presentation. This always ruins our experience with hotels in mexico. Especially after a long day of travel and just wanting to get to our room to offload our luggage and get changed. In order to get our cards for the beach towels, they make you meet the timeshare pusher in the lobby, who will give u your cards.
Stayed 3 nights in Mar 2025

10/10 Excellent

Delcia Delena

Stayed 7 nights in Mar 2025

8/10 Good

Michael

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Feb 2025

10/10 Excellent

Arshaan

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 6 nights in Feb 2025

10/10 Excellent

Aline

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great experience at NYX Cancun, all staff very friendly, awesome service and just feels like you're in Paradise. Special shout out to the receptionist Eyjena (not sure if spells like that) but she made sure we had a great experience, thank you very much. I'll definitely recommend to my friends and I look forward to come back to this gorgeous hotel! ⭐⭐⭐⭐⭐
Stayed 5 nights in Feb 2025

10/10 Excellent

Patty

Stayed 3 nights in Nov 2024

8/10 Good

Peyton

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We enjoyed our stay at Hotel NYX. The staff was kind and attentive. Pleasantly surprised with the food, limited dining options with restaurants, but good variety of food as well as safe to eat. Standard room was comfortable and quiet during nighttime hours. We had issues with our safe but security quickly resolved the issue. Beach front was very nice and clean. We got water bottles daily and there was water dispensers around the resort which we appreciated. Only negatives were: smaller room than picture depicted (standard room), cockroach in room (however housekeeping cleaned it up for us), ongoing construction (loud during the day, but ended before dinner), doorman called us a “taxi” however it was unregistered, unmarked, and slightly overpriced compared to registered taxis around the city, outside bar closes at 10pm so not able to stay outside late and drink Tips: get a sunbed on the beach before 10am (guests reserve them early), get dinner reservations early morning as they are limited and fill up fast, resort has lots of stairs, reservable restaurants have a dress code for men that they will enforce
Stayed 6 nights in Feb 2025

6/10 Okay

Linda

Travelled with partner
Liked: Cleanliness, staff & service, amenities
The hotel was pleasant and clean. The staff excellent. The food was fantastic! However, it was extremely noisy. We had to change rooms...deluxe for standard. Noise was still a problem. There wasn't anywhere to get away from it. And, it went on until at least 11:00pm. The excursions were all for young people. The new room involved 100 steps down to get to the restaurant and obviously 100 to get back up. They carried our bags up - but we had to clunk them down 50 steps. We will not be returning - Mexico is delightful - the people are friendly and gracious - but the noise at this hotel was un acceptable. There was a lot of maintenance going on and evidence of disrepair in some areas. The quality of the workmanship left a lot to be desired
Stayed 7 nights in Feb 2025

8/10 Good

Danny Allan

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities
I liked the fact that it was a smaller property where we could find the rest of our group easily. It was difficult booking reservations at the 2 restaurants since we had to book by room and there were 8 of us in total. The Japanese restaurant was fully booked before we even got to the hotel.
Stayed 8 nights in Feb 2025

8/10 Good

Akemi

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Food was excellent. Also, the property was very clean. Overall experience in NYX hotel was wonderful. The only thing that we had an issue with was the transportation between the Cancún airport and the hotel. Before the trip, they sent me an information of the transportation, of which price was US$85 for round trip for max. 5 people. I asked them if the price was for round trip and the hotel confirmed it. I thought it was a better price than other transportation companies so I booked. However, when we talked to a concierge, she insisted it was the price of one way not round trip. I showed the communications between the hotel and myself but she said the communication was sent not from the hotel but from Expedia so we have to pay again for booking the transportation from the hotel to the airport. Anyway we thought that’s absurd so we decided to take a taxi to get to the airport.
Stayed 7 nights in Feb 2025

8/10 Good

Amanda

Liked: Cleanliness, staff & service
Beautiful view of the ocean from our balcony. Noisy the first night from a wedding until late. Food was good. Plenty of choice. Beds were very comfortable. Limited space by the pool. Overall a good place to be on the beach.
Stayed 2 nights in Feb 2025