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The Royal Sands Resort & Spa All Inclusive

4.0 star property
Family fun on the beach, with 4 outdoor pools, near La Isla Shopping Mall

Photo gallery for The Royal Sands Resort & Spa All Inclusive

4 outdoor pools, pool umbrellas, pool loungers
Interior
Billiards
4 restaurants, breakfast, lunch, dinner served; international cuisine
Exterior

Reviews

8.6 out of 10
Excellent

Popular amenities

  • Bar
  • All-inclusive
  • Room service
  • Housekeeping
The current price is AU$543
includes taxes & fees
11 Dec - 12 Dec

Explore the area

View map
Blvd. Kukulcan, Km. 13.5, No. 32, Seccion A, Segunda Etapa, Zona Htl., Cancun, QROO, 77500
  • Place, Kukulcan Plaza Shopping Mall
    ‪3 min walk‬
  • Place, Luxury Avenue Shopping Mall
    ‪3 min walk‬
  • Place, Hotel Zone Beaches
    ‪10 min walk‬
  • Airport, Cancun, Quintana Roo (CUN-Cancun Intl.)
    ‪22 min drive‬

Room options

View all photos for Junior Suite with Ocean View

Premium bedding, pillow-top beds, in-room safe, desk

Junior Suite with Ocean View

  • Sleeps 2

Deluxe Two Bedroom Master Suite with Ocean View

  • Sleeps 6

View all photos for Deluxe One Bedroom Suite with Beach Front

Premium bedding, pillow-top beds, in-room safe, desk

Deluxe One Bedroom Suite with Beach Front

  • Sleeps 4

View all photos for Junior Suite with Beach Front

Premium bedding, pillow-top beds, in-room safe, desk

Junior Suite with Beach Front

  • Sleeps 2

View all photos for Junior Suite, Beachfront

Premium bedding, pillow-top beds, in-room safe, desk

Junior Suite, Beachfront

8.6 out of 10
Excellent
(53 reviews)

Highlights

Soundproofed
Air conditioning
Free cots/infant beds
HDTV
Ceiling fan
Premium bedding
Pillow-top bed
Blackout curtains
  • 40 sq m
  • 1 bedroom
  • Beach view
  • Sleeps 2
  • 2 Double Beds

View all photos for Deluxe Suite, 1 Bedroom, Beachfront

Terrace/patio

Deluxe Suite, 1 Bedroom, Beachfront

9.6 out of 10
Exceptional
(24 reviews)

Highlights

Furnished balcony
Separate dining area
Separate sitting area
Soundproofed
Air conditioning
Free cots/infant beds
Kitchen
Full-sized fridge/freezer
  • 88 sq m
  • 1 bedroom
  • Beach view
  • Sleeps 4
  • 1 King Bed and 2 Twin Murphy Beds

View all photos for Deluxe Suite, 2 Bedrooms, Beachfront

Premium bedding, pillow-top beds, in-room safe, desk

Deluxe Suite, 2 Bedrooms, Beachfront

9.4 out of 10
Exceptional
(9 reviews)

Highlights

Furnished balcony
Separate dining area
Separate sitting area
Soundproofed
Air conditioning
Free cots/infant beds
Kitchen
Full-sized fridge/freezer
  • 128 sq m
  • 2 bedrooms
  • Beach view
  • Sleeps 6
  • 1 King Bed, 2 Double Beds and 2 Twin Murphy Beds

View all photos for Deluxe One Bedroom Suite With Ocean View

Premium bedding, pillow-top beds, in-room safe, desk

Deluxe One Bedroom Suite With Ocean View

  • Sleeps 4

View all photos for Deluxe Two Bedroom Master Suite with Beach Front

Premium bedding, pillow-top beds, in-room safe, desk

Deluxe Two Bedroom Master Suite with Beach Front

  • Sleeps 6

View all photos for Junior Suite - Two Children

Premium bedding, pillow-top beds, in-room safe, desk

Junior Suite - Two Children

8.8 out of 10
Excellent
(3 reviews)

Highlights

Soundproofed
Air conditioning
Free cots/infant beds
HDTV
Blackout curtains
Ceiling fan
Pillow-top bed
Premium bedding
  • 40 sq m
  • Sleeps 4
  • 2 Double Beds

View all photos for Junior Suite, 2 Double Beds, Ocean View

Premium bedding, pillow-top beds, in-room safe, desk

Junior Suite, 2 Double Beds, Ocean View

8.8 out of 10
Excellent
(152 reviews)

Highlights

Soundproofed
Air conditioning
Free cots/infant beds
HDTV
Ceiling fan
Premium bedding
Pillow-top bed
Blackout curtains
  • 40 sq m
  • 1 bedroom
  • Ocean view
  • Sleeps 2
  • 2 Double Beds

Junior Suite-Two Children

  • Sleeps 2

View all photos for Deluxe Suite, 2 Bedrooms

View from room

Deluxe Suite, 2 Bedrooms

9.2 out of 10
Wonderful
(36 reviews)

Highlights

Furnished balcony
Separate dining area
Separate sitting area
Soundproofed
Air conditioning
Free cots/infant beds
Kitchen
Full-sized fridge/freezer
  • 128 sq m
  • 2 bedrooms
  • Ocean view
  • Sleeps 6
  • 1 King Bed, 2 Double Beds and 2 Twin Murphy Beds

View all photos for Deluxe Suite, 1 Bedroom

43-inch flat-screen TV with satellite channels, TV

Deluxe Suite, 1 Bedroom

9.4 out of 10
Exceptional
(87 reviews)

Highlights

Furnished balcony
Separate dining area
Separate sitting area
Soundproofed
Air conditioning
Free cots/infant beds
Kitchen
Full-sized fridge/freezer
  • 88 sq m
  • 1 bedroom
  • Ocean view
  • Sleeps 4
  • 1 King Bed and 2 Twin Murphy Beds

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About the area

Cancun

A family-friendly stay in Cancun awaits you at The Royal Sands Resort & Spa All Inclusive. Within a 20-minute stroll, you'll find popular places like La Isla Shopping Mall and Hotel Zone Beaches. Highlights at this beachfront property include 4 restaurants, 4 outdoor swimming pools and a full-service spa. .A day of pampering can include massages, body wraps and facials along with access to the sauna and hot tub. The family restaurant, La Veranda, serves international cuisine and is open for breakfast, lunch and dinner. Sidelines Sports Bar is the property's own sports bar. Spend the day at the beach where you'll find sunloungers, and enjoy the 4 outdoor tennis courts and marina. Other amenities include free Wi-Fi in public areas, a gym and a free children's club. There's also free extended parking, along with the convenience of a free area shuttle. .This 4-property class Zona Hotelera property is 4.6 km (2.8 mi) from Delfines Beach and 3.2 km (2 mi) from Iberostar Cancun Golf Course.

What's nearby

  • Kukulcan Plaza Shopping Mall - 3 min walk - 0.3 km
  • Luxury Avenue Shopping Mall - 3 min walk - 0.3 km
  • Hotel Zone Beaches - 10 min walk - 0.9 km
  • Marlin Beach - 10 min walk - 0.9 km
  • La Isla Shopping Mall - 18 min walk - 1.5 km

Getting around

  • Cancun, Quintana Roo (CUN-Cancun Intl.) - 18 min drive

Restaurants

  • ‪La Veranda - ‬2 min walk
  • ‪Hacienda Sisal - ‬2 min walk
  • ‪Ilios Restaurant - ‬13 min walk
  • ‪Taboo Cancún - ‬9 min walk
  • ‪Club Bistro - ‬1 min walk

About this property

The Royal Sands Resort & Spa All Inclusive

Family fun on the beach, with 4 outdoor pools, near La Isla Shopping Mall
Some rates at The Royal Sands Resort & Spa All Inclusive are all-inclusive. These rates include on-site meals and beverages, and may include taxes and gratuities. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages and other amenities.

Lie back and work on your tan with relaxing beach amenities, such as umbrellas and sunloungers. At The Royal Sands Resort & Spa All Inclusive, you can cool off in one of the 4 outdoor swimming pools and indulge in a pampering afternoon at the full-service spa.

There are 4 restaurants on site, as well as a coffee shop/cafΘ and a nearby snack bar/deli. You can enjoy a drink at one of the bars, which include 2 poolside bars, a beach bar and a bar/lounge. WiFi is free in public spaces. This beach property also offers a complimentary children's club, a children's pool and outdoor tennis courts.

Smoking is allowed in designated areas at this 4-star Cancun property.

  • 340 guestrooms or units
  • 9 levels
  • 15 buildings
  • 4 dining venues
  • 2 bars by the pool
  • Built in 2000
  • Deli
  • Kid's club (free)
  • Supervised kids' activities (surcharge)
  • Childcare (surcharge)
  • Beach lounge chairs
  • Towels for the beach
  • Umbrellas for the beach
  • Poolside lounge chairs
  • Umbrellas for the pool
  • Coffee in lobby
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-out
  • Staff members are multilingual
  • Storage area for luggage
  • Front desk safe
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Games room or arcade
  • Pool or billiards table
  • Corner/local shop
  • Terrace
  • Garden
  • Gift shop
  • Beauty salon
  • ATM
  • On-site shopping
  • Bellhop
  • Lift
  • Smoking in designated areas
  • Bar or lounge
  • Bar on the beach
  • Swim-up bar
The Royal Sands Resort & Spa All Inclusive offers 340 accommodations with laptop-compatible safes and complimentary bottles of water. Pillowtop beds feature premium bedding. 43-inch flat-screen televisions come with satellite channels. Microwaves and coffee/tea makers are provided. Bathrooms include a combined bath/shower unit, complimentary toiletries and hairdryers.

Guests can surf the web using the complimentary wireless Internet access (speed: 25+ Mbps). Business-friendly amenities include desks along with free local calls (restrictions may apply). Additionally, rooms include an iron/ironing board and a ceiling fan. Housekeeping is offered on a daily basis and in-room massages can be requested.

Guests can indulge in a pampering treatment at the property's full-service spa. Services include facials, body wraps and body treatments. The spa is equipped with a sauna, a hot tub and a steam room. The spa is open daily.

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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 25+ Mbps
  • Available in some public areas: Free WiFi

Parking and transport

  • Free area shuttle
  • Free extended parking on site

Food and drink

  • 2 poolside bars
  • 4 restaurants
  • A bar/lounge
  • A beach bar
  • A coffee shop/cafe
  • A swim-up bar
  • Coffee and tea in common areas
  • Snack bar/deli

Restaurants on site

  • Char Hut
  • Hacienda Sisal
  • La Veranda
  • Sand Dollar
  • Sidelines Sports Bar

Things to do

  • 4 outdoor pools
  • 4 outdoor tennis courts
  • Air hockey
  • Arcade/game room
  • Basketball
  • Beach volleyball
  • Billiards/pool table
  • Children's pool
  • Free bicycle rentals
  • Free children's club
  • Full-service spa
  • Games
  • Health club
  • Paddleboard
  • Playground
  • Shopping
  • Snorkelling
  • Tennis lessons

Family friendly

  • 4 outdoor pools
  • Arcade/game room
  • Babysitting (surcharge)
  • Children's pool
  • Free area shuttle
  • Free children's club
  • Grocery/convenience store
  • In-room microwave
  • Laundry facilities
  • Playground
  • Snack bar/deli
  • Soundproofed rooms
  • Supervised activities for children (surcharge)

Conveniences

  • 24-hour front desk
  • ATM
  • Gift shop/newsstand
  • Grocery/convenience store
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance
  • Wedding services

Outdoors

  • Beach loungers
  • Beach towels
  • Beach umbrellas
  • Garden
  • Marina
  • On the beach
  • Pool loungers
  • Pool umbrellas
  • Terrace

Full-service spa

  • Body wraps
  • Facials
  • Hot tub
  • In-room massages
  • Sauna
  • Spa open daily
  • Steam room

Accessibility

  • Lift

More

  • 15 buildings
  • 9 floors
  • Built in 2000
  • Designated smoking areas
  • Traditional architecture

Room amenities

Bedroom

  • Blackout drapes
  • Pillowtop mattress
  • Premium bedding

Bathroom

  • Free toiletries
  • Hair dryer
  • Shower/bathtub combination
  • Towels provided

Entertainment

  • 43-inch flat-screen TV with cable/satellite channels

Food and drink

  • 24-hour room service
  • Cleaning supplies
  • Coffee/tea maker
  • Free bottled water
  • Microwave

More

  • Air conditioning (climate-controlled)
  • Ceiling fan
  • Desk
  • Free local calls
  • Iron/ironing board
  • Laptop-compatible safe
  • LED lighting
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 4 PM; check-in end time: midnight
Contactless check-in and check-out are available
Minimum check-in age - 25

Check-out

Check-out before 11 AM
Contactless check-out
Late check-out subject to availability
Late check-out fee: USD 500
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools
All guests, including children, are required to present a valid government-issued ID card at check-in.
The credit card used to book the reservation must be presented by the cardholder at check-in.
Guests staying on Saturday night may need to change units. The hotel will work to avoid this scenario, but when necessary, management will work directly with guests to streamline this process.
One registered guest in each villa must be at least 25 years of age and willing to accept responsibility for the actions of all villa occupants.

Access methods

Staffed front desk

Pets

  • Pets and service animals are not allowed at The Royal Sands Resort & Spa All Inclusive

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.

Payment types

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • Deposit: USD 300.00 per accommodation, per stay
  • A tax is imposed by the city: USD 4.36 per accommodation, per night

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Late check-out fee: USD 500 (subject to availability)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Safety features at this property include a fire extinguisher and a smoke detector
This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children; if you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children. If you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room. This property accepts Visa, Mastercard and American Express. Cash is not accepted. For guests' safety, the property includes a fire extinguisher and a smoke detector in all accommodation.

Property Registration Number 005-013-002391/2025

We should mention

  • Registered guests are the only ones allowed to be in guestrooms.
  • Pets and service animals are not allowed on site.

Property is also known as

Royal Sands
Royal Sands All Inclusive
Royal Sands All Inclusive All-inclusive property Cancun
Royal Sands Cancun
Sands All Inclusive
Royal Sands All Inclusive All-inclusive property

Frequently asked questions

What is the cancellation policy at The Royal Sands Resort & Spa All Inclusive?

The Royal Sands Resort & Spa All Inclusive offers free cancellation on select room rates. Check out the cancellation policy for more info.

How much does it cost to stay at The Royal Sands Resort & Spa All Inclusive?

As of 10 Dec 2025, prices found for a 1-night stay for 2 adults at The Royal Sands Resort & Spa All Inclusive on 11 Dec 2025 start from AU$536.84, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is parking available at The Royal Sands Resort & Spa All Inclusive?

Yep, The Royal Sands Resort & Spa All Inclusive has free extended parking.

Are there any beaches close to The Royal Sands Resort & Spa All Inclusive?

Yep, The Royal Sands Resort & Spa All Inclusive is a short 11-minute walk from Hotel Zone Beaches. Fun beach activities include volleyball, snorkelling and kayaking. You can also find boat tours.

Is there a spa on site at The Royal Sands Resort & Spa All Inclusive?

Yep, there is an onsite spa at The Royal Sands Resort & Spa All Inclusive. It has a hot tub, a steam room and a sauna. You'll enjoy heaps of services like body wraps, facials and body treatments.

Does The Royal Sands Resort & Spa All Inclusive have a pool?

Yep, and guests love it! The Royal Sands Resort & Spa All Inclusive has 4 outdoor swimming pools and a kids' pool. Grab your bathers and lounge poolside while enjoying under the shade of an umbrella and with a drink from one of the bars.

What luxury perks are available at The Royal Sands Resort & Spa All Inclusive?

The Royal Sands Resort & Spa All Inclusive features 2 poolside bars, 4 outdoor pools and a full-service spa. All guestrooms come with pillowtop beds, premium bedding and 24-hour room service.

What makes The Royal Sands Resort & Spa All Inclusive a romantic place to stay?

A hot tub and poolside dining, as well as pillowtop beds and massage services available in the guestrooms, help set the scene for a romantic weekend at The Royal Sands Resort & Spa All Inclusive.

Is The Royal Sands Resort & Spa All Inclusive family-friendly?

You bet! With amenities such as a free children's club, a children's pool and supervised childcare, it's no surprise that The Royal Sands Resort & Spa All Inclusive is a hit with families.

Is there a free airport shuttle available at The Royal Sands Resort & Spa All Inclusive?

No, The Royal Sands Resort & Spa All Inclusive does not offer an airport shuttle service.

Is there a bar or restaurant at The Royal Sands Resort & Spa All Inclusive?

Yep, they've got a lounge bar and 4 restaurants. Pre dinner cocktails anyone?

What time are check-in & check-out at The Royal Sands Resort & Spa All Inclusive?

Check-in begins at 4 PM. Check-out time is 11 AM.

Are pets allowed at The Royal Sands Resort & Spa All Inclusive?

No, pets and service animals are not allowed.

Reviews

The Royal Sands Resort & Spa All Inclusive Reviews

8.6

Excellent

9.4/10

Cleanliness

9.0/10

Staff & service

8.4/10

Amenities

9.0/10

Property conditions & facilities

8.8/10

Eco-friendliness
Rating 10 - Excellent. 1593 out of 2765 reviews
Rating 8 - Good. 596 out of 2765 reviews
Rating 6 - Okay. 340 out of 2765 reviews
Rating 4 - Poor. 119 out of 2765 reviews
Rating 2 - Terrible. 117 out of 2765 reviews

Reviews

10/10 Excellent

Edward

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean and well kept.
Stayed 3 nights in Sep 2025

10/10 Excellent

Ana Edna Lara

Stayed 3 nights in Sep 2025

6/10 Okay

DAIJA

Travelled with family and small children
Liked: Cleanliness
This was our second time staying here. The actual property and rooms are beautiful. When we stayed here last year, the food options were great. This year they changed things up a bit. The main dining room last year had great al la carte options to order for dinner. This year it was buffet style all day every day which was mediocre at best. The only other options were the sports bar if you like bar food and a makeshift sushi bar. The rest of the restaurants were reservation only. The only way to get a reservation was to book through a "concierge" and sit through one of their timeshare/membership presentations. We declined several times, and our reservation request were ignored. We were basically told that the other handful of restaurants were for members only. We ate the buffet as much as we could and ate off of the resort several times just so we could get some good food. We were not impressed this time around and will not be back. Very disappointed.
Stayed 5 nights in Jun 2025

10/10 Excellent

Rosa

Liked: Cleanliness, staff & service, property conditions & facilities
Loved the hotel and the food
Stayed 5 nights in Jun 2025

10/10 Excellent

Rodolfo

Liked: Cleanliness, property conditions & facilities
Vigor
Stayed 6 nights in Aug 2025

10/10 Excellent

Erick

Stayed 7 nights in Aug 2025

10/10 Excellent

Laureen

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff were friendly and the pool is clean. It was a perfect weather. I could stay in the pool all day.
Stayed 4 nights in Aug 2025

8/10 Good

LuAnn

Travelled with family
Liked: Staff & service, property conditions & facilities
Miguel, Pedro, Cecilia, and Eusebio were outstanding!
Stayed 5 nights in Aug 2025

8/10 Good

Hector Luis

Stayed 5 nights in Aug 2025

6/10 Okay

Soledad

Stayed 3 nights in Aug 2025

4/10 Poor

Joshua

Disliked: Staff & service
Staff at the front desk was super rude from the moment I arrived on the property. The welcome was: your check outbdate is ABC!!! They also ask you to sign a form authorising the release of personal information, including passport details, to third parties, with no option to opt out of such unnecessary infringement of privacy rights. I asked for a copy of the form, and staff claimed they cannot give clients a copy! I complained about the rude staff and the form to one of the managers, and one of the staff was dismissive and boldly claimed, you're wasting your time, nothing will be done. True, nothing was done!
Stayed 2 nights in Sep 2025

10/10 Excellent

Damian

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Family friendly, extremely convenient. Best pools and great staff
Stayed 4 nights in Aug 2025

8/10 Good

Susan

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Family friendly, staff was extremely nice, lots of food options!
Stayed 3 nights in Aug 2025

6/10 Okay

Richard, LAS VEGAS

Stayed 3 nights in Aug 2025

10/10 Excellent

William S

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wonderful staff and amenities!!
Stayed 4 nights in May 2025

8/10 Good

Joshua

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The resort is nice, two huge pools and access to the beach.
Stayed 3 nights in Aug 2025

10/10 Excellent

Abraham

Liked: Cleanliness, staff & service, property conditions & facilities
Awesome pool services!
Stayed 3 nights in Aug 2025

10/10 Excellent

Edith, odessa

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Love the Royal Sands
Stayed 6 nights in Aug 2025

4/10 Poor

Lilien

Travelled with group
Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities
I would not recommend Royal Sand Resort if you are looking for a fun, lively vacation. The rooms are very old and in need of renovation. There is little to no entertainment, making the atmosphere quite dull. The food options are extremely limited, you need to make reservations far in advance just to get into the restaurants, and some food items even come with an extra charge, which is disappointing for an “all-inclusive” resort. The beverages are poor quality and not enjoyable. The resort seems to be catered mostly to an older crowd, so if you are young and looking for energy, activities, or nightlife, this is not the hotel for you. Overall, it was a disappointing experience and not worth the price.
Stayed 3 nights in Aug 2025

4/10 Poor

Christine

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service, amenities
The food was just ok. The bacon was clumped together in a big pile. I did not enjoy the food. Could have been better. The waiters were inattentive and service was hard to receive by the pool. There was one guy at the bar who was great. All the other waiters were rude or lacked service. Not sure I would come back to this resort.
Stayed 8 nights in Aug 2025

10/10 Excellent

John w, ypsilanti

Travelled with partner
Liked: Cleanliness
First, I want to recognize the bartenders at the main pool bar. They are outstanding bartenders and genuinely kind individuals. They truly care about guests and go above and beyond to make your experience at the Royal Sands memorable. They deserve a raise or promotion. However, I was very disappointed with the persistent attempts to get me to attend your 90-minute presentation for your club or membership. One day, I received a call in my room, and when I didn’t answer, someone knocked on my door while my wife was trying to rest. Later, I was approached again in the pool, even after I had already declined. About an hour later, yet another person came over to speak with me while I was relaxing poolside, followed by a text message to my phone. And this was just one of the seven days of my stay. Is this level of persistence really necessary?
Stayed 7 nights in Aug 2025

10/10 Excellent

AMAR

Liked: Cleanliness, staff & service, property conditions & facilities
N/A
Stayed 10 nights in Aug 2025

6/10 Okay

Karen

Liked: Cleanliness, staff & service, property conditions & facilities
I don’t think this is exclusive to the Royal Sands but every resort in Cancun. They’re much too massive. My room was switched halfway through my vacation and not all elevators lead to the same places so there was lots of getting lost and 25 min treks to said rooms. They claimed to have four restaurants but it’s one with a curtain that includes 2 of the rsvp ones. And the rsvp ones were not ‘available” because members had booked up the spots but when I peaked behind the comical curtain it was also empty. They sell you on a time share to become a member of their hotel club pretty early on with the lure of coupons if you’re in a couple and the presentation was about 90 mins. Also all inclusive is not truly all inclusive, you must have on your red wrist band showing people you aren’t a member at all times and your card key along with your crazy ass room number (P4613A) to eat or drink ANYTHING. It’s very annoying. The food was sad, I had 3 shrimp dishes that had hard overcooked fish and by the end we were leaving to the center of town for real food. Their better items are hidden behind a paywall. Regardless the staff was lovely and overworked, a white man was yelling to them about Tofu and it was rude. This (along with a lot of other resorts here) are catered to retirees or large families and I am neither. The swim up bar was nice. The seaweed made the ocean inaccessible but not their fault. 3/5
Stayed 4 nights in Aug 2025

8/10 Good

Sundus Jalal, Sterling Heights

Stayed 5 nights in Aug 2025

10/10 Excellent

Alicia

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Thanks for the stay, girls were very happy!
Stayed 5 nights in Aug 2025