Fiesta Americana Condesa Cancun All Inclusive

4.5 star property
Luxury property on the beach, with 2 outdoor pools

Photo gallery for Fiesta Americana Condesa Cancun All Inclusive

2 outdoor pools, pool umbrellas, pool loungers
Property video
Outdoor banquet area
Buffet
Premium Room, 2 Double Beds (with Plunge Pool)

Reviews

8.8 out of 10
Excellent

Popular amenities

  • Bar
  • Pool
  • Pet-friendly
  • All-inclusive
  • Spa
  • Room service
The current price is AU$506
includes taxes & fees
21 Aug - 22 Aug

Explore the area

View map
Blvd. Kukulkan km 16.5, Zona Hotelera, Cancun, QROO, 77500
  • Aquaworld
    ‪3 min walk‬
  • Delfines Beach
    ‪3 min drive‬
  • La Isla Shopping Mall
    ‪5 min drive‬
  • Cancun, Quintana Roo (CUN-Cancun Intl.)
    ‪20 min drive‬

Room options

2 Bedroom Master Suite

10.0 out of 10
Exceptional
(2 reviews)

Highlights

Deck/patio
Separate dining area
Private outdoor hot tub
Air conditioning
Free rollaway/extra beds
Free cots/infant beds
Flat-screen TV
Renovated in 2019
  • 114 sq m
  • 2 bedrooms
  • Ocean view
  • Sleeps 8
  • 2 Double Beds and 1 King Bed

Suite (Honey Moon)

7.4 out of 10
Good
(3 reviews)

Highlights

Deck/patio
Separate dining area
Private indoor hot tub
Air conditioning
Free rollaway/extra beds
Free cots/infant beds
Flat-screen TV
Renovated in 2019
  • 60 sq m
  • Ocean view
  • Sleeps 2
  • 1 King Bed

Premium Room, 1 King Bed (Fiesta Club, Ocean Front)

Highlights

Air conditioning
Free rollaway/extra beds
Free cots/infant beds
Flat-screen TV
Renovated in 2019
Down duvet
Pillow-top bed
Blackout curtains
  • 36 sq m
  • Sea view
  • Sleeps 4
  • 1 King Bed

Premium Room, 2 Double Beds (Fiesta Club, Ocean Front)

8.0 out of 10
Very good
(2 reviews)

Highlights

Air conditioning
Free cots/infant beds
Flat-screen TV
Renovated in 2019
Down duvet
Pillow-top bed
Blackout curtains
Premium bedding
  • 36 sq m
  • Ocean view
  • Sleeps 4
  • 2 Double Beds

Premium Room, 1 King Bed, Non Smoking, Oceanfront

8.0 out of 10
Very good
(18 reviews)

Highlights

Air conditioning
Free rollaway/extra beds
Free cots/infant beds
Flat-screen TV
Renovated in 2019
Down duvet
Pillow-top bed
Blackout curtains
  • 36 sq m
  • Ocean view
  • Sleeps 4
  • 1 King Bed

Premium Room, 1 King Bed, Non Smoking, Sunset View

9.0 out of 10
Wonderful
(30 reviews)

Highlights

Air conditioning
Free rollaway/extra beds
Free cots/infant beds
Flat-screen TV
Renovated in 2019
Down duvet
Pillow-top bed
Blackout curtains
  • 36 sq m
  • Lagoon view
  • Sleeps 4
  • 1 King Bed

Premium Room, 1 King Bed, Non Smoking, Garden View

8.6 out of 10
Excellent
(110 reviews)

Highlights

Air conditioning
Free rollaway/extra beds
Free cots/infant beds
Flat-screen TV
Renovated in 2019
Down duvet
Pillow-top bed
Blackout curtains
  • 36 sq m
  • Sleeps 4
  • 1 King Bed

Premium Room, 2 Double Beds, Non Smoking, Ocean View

8.8 out of 10
Excellent
(43 reviews)

Highlights

Air conditioning
Free cots/infant beds
Flat-screen TV
Renovated in 2019
Down duvet
Pillow-top bed
Blackout curtains
Premium bedding
  • 36 sq m
  • Partial ocean view
  • Sleeps 4
  • 2 Double Beds

Premium Room, 2 Double Beds, Non Smoking, Oceanfront

8.4 out of 10
Very good
(39 reviews)

Highlights

Air conditioning
Free cots/infant beds
Flat-screen TV
Renovated in 2019
Down duvet
Pillow-top bed
Blackout curtains
Premium bedding
  • 36 sq m
  • Ocean view
  • Sleeps 4
  • 2 Double Beds

Premium Room, 2 Double Beds, Non Smoking, Sunset View

8.2 out of 10
Very good
(34 reviews)

Highlights

Air conditioning
Free cots/infant beds
Flat-screen TV
Renovated in 2019
Down duvet
Pillow-top bed
Blackout curtains
Premium bedding
  • 36 sq m
  • Lagoon view
  • Sleeps 4
  • 2 Double Beds

Premium Room, 2 Double Beds, Non Smoking, Garden View

8.2 out of 10
Very good
(122 reviews)

Highlights

Air conditioning
Free cots/infant beds
Flat-screen TV
Renovated in 2019
Down duvet
Pillow-top bed
Blackout curtains
Premium bedding
  • 36 sq m
  • Sleeps 4
  • 2 Double Beds

Premium Room, 2 Double Beds (with Plunge Pool)

8.8 out of 10
Excellent
(12 reviews)

Highlights

Deck/patio
Private pool
Air conditioning
Free cots/infant beds
Flat-screen TV
Renovated in 2019
Down duvet
Pillow-top bed
  • 50 sq m
  • Sleeps 4
  • 2 Double Beds

Premium Room, 1 King Bed (with Plunge Pool)

8.2 out of 10
Very good
(21 reviews)

Highlights

Deck/patio
Private pool
Air conditioning
Free rollaway/extra beds
Free cots/infant beds
Flat-screen TV
Renovated in 2019
Down duvet
  • 50 sq m
  • Sleeps 4
  • 1 King Bed

Premium Room, 2 Double Beds (Fiesta Club - Sunset View)

8.0 out of 10
Very good
(7 reviews)

Highlights

Air conditioning
Free cots/infant beds
Flat-screen TV
Renovated in 2019
Down duvet
Pillow-top bed
Blackout curtains
Premium bedding
  • 36 sq m
  • Lagoon view
  • Sleeps 4
  • 2 Double Beds

Premium Room, 1 King Bed (Fiesta Club - Sunset View)

8.6 out of 10
Excellent
(4 reviews)

Highlights

Air conditioning
Free rollaway/extra beds
Free cots/infant beds
Flat-screen TV
Renovated in 2019
Down duvet
Pillow-top bed
Blackout curtains
  • 36 sq m
  • Lagoon view
  • Sleeps 4
  • 1 King Bed

Family Suite

Highlights

Deck/patio
Separate dining area
Private outdoor hot tub
Air conditioning
Free rollaway/extra beds
Free cots/infant beds
Flat-screen TV
Renovated in 2019
  • 78 sq m
  • Ocean view
  • Sleeps 4
  • 2 Double Beds

Premium Suite, 1 King Bed, Non Smoking (Master)

8.4 out of 10
Very good
(9 reviews)

Highlights

Deck/patio
Separate dining area
Private indoor hot tub
Air conditioning
Free rollaway/extra beds
Free cots/infant beds
Flat-screen TV
Renovated in 2019
  • 78 sq m
  • Ocean view
  • Sleeps 4
  • 1 King Bed

Premium Room, 1 King Bed, Non Smoking, Ocean View

8.8 out of 10
Excellent
(62 reviews)

Highlights

Air conditioning
Free rollaway/extra beds
Free cots/infant beds
Flat-screen TV
Renovated in 2019
Down duvet
Pillow-top bed
Blackout curtains
  • 36 sq m
  • Partial ocean view
  • Sleeps 4
  • 1 King Bed

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About the area

Cancun

A luxury stay in Cancun awaits you at Fiesta Americana Condesa Cancun All Inclusive. You'll be 0.3 km (0.2 mi) from Aquaworld and 3.5 km (2.2 mi) from La Isla Shopping Mall. Highlights at this all-inclusive property include 10 restaurants, 2 outdoor swimming pools and a full-service spa. .A day of pampering at Miiluma Spa can include deep-tissue massages, hot stone massages and body wraps along with hydrotherapy and reflexology. The buffet restaurant, Kalmia, serves international cuisine and is open for breakfast, lunch and dinner. With 3 poolside bars and 2 lounge bars to choose from, you can enjoy a drink at the property. Spend the day at the beach where you'll find sunloungers, and enjoy the on-site free kids' club and gym. Other amenities include free Wi-Fi in public areas, a conference centre and a children's swimming pool. Bring your pet along and take advantage of this property's pet-friendly amenities, such as food and water bowls. There's also free self parking, along with the convenience of car rentals on site. .Sights within a 20-minute drive of this 4.5-property class Zona Hotelera property include Cinemex La Isla Cancun and Puerto Cancun Marina Town Center.

What's nearby

  • Aquaworld - 3 min walk - 0.3 km
  • Iberostar Cancun Golf Course - 16 min walk - 1.4 km
  • Delfines Beach - 3 min drive - 3.2 km
  • El Rey Ruins - 4 min drive - 3.9 km
  • La Isla Shopping Mall - 5 min drive - 3.9 km

Getting around

  • Cancun, Quintana Roo (CUN-Cancun Intl.) - 16 min drive

Restaurants

  • ‪Tatish Restaurant - ‬3 min walk
  • ‪La Placita - ‬5 min walk
  • ‪Hacienda Sarape - ‬5 min walk
  • ‪Coyote Loco - ‬4 min walk
  • ‪McDonald's - ‬6 min walk

About this property

Fiesta Americana Condesa Cancun All Inclusive

Luxury property on the beach, with 2 outdoor pools
Fiesta Americana Condesa Cancun All Inclusive is an all-inclusive property. Room rates include meals and beverages at on-site restaurants and bars. Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages and other amenities.

Enjoy the umbrellas and sunloungers for a relaxing day at the beach. At Fiesta Americana Condesa Cancun All Inclusive, you can cool off in one of the 2 outdoor swimming pools and indulge in a pampering afternoon at the full-service spa.

There are 10 restaurants on site, as well as a coffee shop/cafΘ and a nearby snack bar/deli. For a drink, you can stop by one of the on-site bars, including 3 poolside bars and 2 bars/lounges. WiFi is free in public spaces. This Colonial property also offers a complimentary children's club, a children's pool and a health club. Limited free parking is available on a first-come, first-served basis. A complete renovation of Fiesta Americana Condesa Cancun All Inclusive was completed in December 2019.

This 4.5-star Cancun property is smoke free.

  • 507 guestrooms or units
  • 8 levels
  • 3 buildings
  • 10 dining venues
  • 3 bars by the pool
  • 2 bars or lounges
  • Conference rooms
  • 21600 sq ft of conference space
  • 2007 sq. m of conference space
  • Built in 1989
  • Karaoke
  • Deli
  • Kid's club (free)
  • Childcare (surcharge)
  • Beach lounge chairs
  • Towels for the beach
  • Umbrellas for the beach
  • Poolside lounge chairs
  • Umbrellas for the pool
  • Charging station for electric cars
  • Conference centre
  • Coffee in lobby
  • Dry cleaning
  • Front desk (24 hours)
  • Staff members are multilingual
  • Storage area for luggage
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Pool or billiards table
  • Terrace
  • Television in lobby
  • ATM
  • On-site shopping
  • Bellhop
  • Lift
  • No smoking on site
  • Water dispenser
  • Swim-up bar
Fiesta Americana Condesa Cancun All Inclusive offers 507 air-conditioned accommodations, which are accessible via exterior corridors, and features minibars and laptop-compatible safes. Pillowtop beds feature down duvets and premium bedding. 55-inch flat-screen televisions come with premium satellite channels.

Guests can surf the web using the complimentary wireless Internet access (speed: 50+ Mbps). Business-friendly amenities include telephones along with free local calls (restrictions may apply). Additionally, rooms include an iron/ironing board and free toiletries. Hairdryers, change of towels and change of bedsheets can be requested. Housekeeping is provided on a daily basis.

Miiluma Spa has 10 treatment rooms, including rooms for couples and outdoor treatment areas. Services include deep-tissue massages, hot stone massages, Swedish massages and facials. A variety of treatment therapies are provided, including hydrotherapy and reflexology. The spa is equipped with a sauna, a hot tub and a steam room.

The spa is open daily. Guests under 18 years old are not allowed in the spa.

Awards and affiliations

Eco-certified property
This property participates in Green Key (Foundation for Environmental Education) – a programme that measures the property's impact on one or more of the following: environment, community, cultural heritage and the local economy.

Languages

English, Spanish

Similar properties

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 50+ Mbps
  • Available in some public areas: Free WiFi

Parking and transport

  • Electric car charging station on site
  • Free self parking on site
  • Limited on-site parking
  • Wheelchair-accessible parking and van parking available
  • Onsite parking includes off-street options

Food and drink

  • 10 restaurants
  • 2 bars/lounges
  • 3 poolside bars
  • A coffee shop/cafe
  • A swim-up bar
  • Coffee and tea in common areas
  • Snack bar/deli

Restaurants on site

  • El Mexicano
  • Kalmia
  • Rosato
  • San Telmo
  • Thai Kunn

Things to do

  • 2 outdoor pools
  • Billiards/pool table
  • Bingo
  • Children's pool
  • Concerts/live shows
  • Evening entertainment
  • Free children's club
  • Full-service spa
  • Games
  • Health club
  • Karaoke
  • Music library
  • Playground
  • Shopping
  • TV in common areas
  • Waterslide
  • Yoga classes

Family friendly

  • 2 outdoor pools
  • Children's pool
  • Free children's club
  • Free cot
  • In-room babysitting
  • Lifeguards on site
  • Playground
  • Snack bar/deli
  • Waterslide

Conveniences

  • 24-hour front desk
  • ATM
  • Luggage storage
  • Water dispenser

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Proposal/romance packages
  • Tour and ticket assistance
  • Wedding services

Business services

  • 12 meeting rooms
  • Conference centre (21,600 square foot of space)

Outdoors

  • Beach loungers
  • Beach towels
  • Beach umbrellas
  • On the beach
  • Outdoor furniture
  • Pool loungers
  • Pool umbrellas
  • Terrace

Full-service spa

  • 10 treatment rooms
  • Body scrubs
  • Body wraps
  • Couples treatment rooms
  • Deep-tissue massages
  • Facials
  • Hot stone massages
  • Hot tub
  • Hydrotherapy
  • Manicures/pedicures
  • Outdoor treatment areas
  • Reflexology
  • Sauna
  • Spa open daily
  • Steam room
  • Swedish massages

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 2 accessible parking spaces
  • Front entrance ramp
  • Lift (150 centimetre wide door)
  • Low-height electrical sockets in bathroom
  • Smooth flooring in public areas
  • Tile flooring in public areas
  • Tile flooring in room
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible van parking
  • Wheelchairs on site

More

  • 3 buildings
  • 8 floors
  • At least 80% of food locally-sourced
  • Banquet hall
  • Built in 1989
  • Colonial architecture
  • Communal living room
  • Lifeguards
  • Reception hall
  • Renovated entire property - December 2019
  • Smoke-free property
  • Vegan dining options
  • Vegetarian breakfast available
  • Vegetarian dining options
  • Water dispenser usage encouraged

Room amenities

Bedroom

  • Blackout drapes
  • Down comforter
  • Free cot
  • Pillowtop mattress
  • Premium bedding

Bathroom

  • Free toiletries
  • Hair dryer (on request)
  • Shampoo
  • Soap
  • Toilet paper
  • Toothbrush and toothpaste (on request)
  • Towels provided

Entertainment

  • 55-inch flat-screen TV with premium satellite channels

Food and drink

  • 24-hour room service
  • Minibar
  • Restaurant dining guides

More

  • Access via exterior corridors
  • Air conditioning
  • Bulk dispensers for toiletries
  • Eco-friendly toiletries
  • Free local calls
  • Iron/ironing board
  • Laptop workspace
  • Laptop-compatible safe
  • LED lighting
  • Phone

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: midnight
Early check-in subject to availability
Early check-in is available for a fee
Minimum check-in age - 18

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival at the property
This property doesn't offer after-hours check-in

Access methods

Staffed front desk

Pets

  • Pets: USD 89 per pet, per night
  • Only dogs are allowed
  • Maximum 2 (weight limit: 44 lb per pet)
  • Pets cannot be left unattended
  • Food and water bowls are available
  • Service animals are exempt from fees.

Children and extra beds

  • Children are welcome.
  • Kids stay free! One child aged 4 years old or younger stays free per registered adult when using existing bedding.
  • Free cots (infant beds)!

Payment types

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • A tax is imposed by the city: USD 4.25 per accommodation, per night

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Pet fee: USD 89 per pet, per night
  • Service animals are exempt from fees
  • Early check-in is available for a fee (subject to availability)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards, debit cards and cash
On-site parties or group events are strictly prohibited
Safety features at this property include a fire extinguisher, a smoke detector, a security system, a first aid kit and outdoor lighting
This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children; if you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children. If you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room. The name on the credit card used at check-in to pay for incidentals must be the primary name on the guest room reservation. This property accepts Visa, Mastercard, American Express, debit cards and cash. On-site parties or group events are strictly prohibited.
    For guests' safety, the property includes a fire extinguisher, a smoke detector, a security system, a first aid kit and outdoor lighting in all accommodation.

We should mention

  • Reservations are needed for massage services and spa treatments. For reservations, contact the property before arrival using the contact information on the booking confirmation.
  • One child aged 4 years old or younger stays free per registered adult in the same room as the parent or guardian when using existing bedding.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Cancun Condesa Fiesta Americana
Cancun Fiesta Americana Condesa
Fiesta All Inclusive Cancun
Fiesta Americana Condesa
Fiesta Americana Condesa All Inclusive
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Fiesta Americana Condessa Cancun
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Frequently asked questions

What is the cancellation policy at Fiesta Americana Condesa Cancun All Inclusive?

Fiesta Americana Condesa Cancun All Inclusive offers free cancellation on select room rates. Check out the cancellation policy for more info.

How much does it cost to stay at Fiesta Americana Condesa Cancun All Inclusive?

As of 19 Aug 2025, prices found for a 1-night stay for 2 adults at Fiesta Americana Condesa Cancun All Inclusive on 21 Aug 2025 start from AU$499.11, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is parking available at Fiesta Americana Condesa Cancun All Inclusive?

Yep, Fiesta Americana Condesa Cancun All Inclusive has a free self car park. Onsite parking is limited.

Are there any beaches close to Fiesta Americana Condesa Cancun All Inclusive?

Yep, Fiesta Americana Condesa Cancun All Inclusive is a short 16-minute walk from Ballenas Beach. Fun beach activities include jet skiing, surfing and snorkelling. You can also find motor boats.

Is there a spa on site at Fiesta Americana Condesa Cancun All Inclusive?

Yep, Miiluma Spa is available for guests. It has a hot tub, a steam room and a sauna. You'll enjoy heaps of services like body wraps, body scrubs and facials, as well as deep-tissue massages.

Does Fiesta Americana Condesa Cancun All Inclusive have a pool?

Yep, and guests love it! Fiesta Americana Condesa Cancun All Inclusive has 2 outdoor swimming pools and a kids' pool. Grab your bathers and lounge poolside while enjoying under the shade of an umbrella and with a drink from one of the bars.

Does Fiesta Americana Condesa Cancun All Inclusive have a waterslide?

Yep, this property has a waterslide!

What luxury perks are available at Fiesta Americana Condesa Cancun All Inclusive?

Fiesta Americana Condesa Cancun All Inclusive features 3 poolside bars, 2 outdoor pools and a full-service spa. All guestrooms come with pillowtop beds, premium bedding and 24-hour room service.

What makes Fiesta Americana Condesa Cancun All Inclusive a romantic place to stay?

A hot tub and couples spa treatments, as well as pillowtop beds in the guestrooms, all help set the scene for a romantic weekend at Fiesta Americana Condesa Cancun All Inclusive.

Is Fiesta Americana Condesa Cancun All Inclusive family-friendly?

You bet! With amenities such as a free children's club and a children's pool, as well as childcare services and free infant beds in the guestrooms, it's no surprise that Fiesta Americana Condesa Cancun All Inclusive is a hit with families.

Is there a free airport shuttle available at Fiesta Americana Condesa Cancun All Inclusive?

No, Fiesta Americana Condesa Cancun All Inclusive does not offer an airport shuttle service.

Is there a bar or restaurant at Fiesta Americana Condesa Cancun All Inclusive?

Relax with a coldie at the 3 poolside bars or 2 lounge bars, and grab a meal at the onsite restaurant that serves international cuisine.

What time are check-in & check-out at Fiesta Americana Condesa Cancun All Inclusive?

Check-in begins at 3:00 PM. Check-out time is noon.

Are pets allowed at Fiesta Americana Condesa Cancun All Inclusive?

Dogs are welcome at Fiesta Americana Condesa Cancun All Inclusive, with food and water bowls on offer. Just so you know, there's a limit of 2 pets, with a maximum weight of up to 20 kg per pet.

Is there a golf course on site at Fiesta Americana Condesa Cancun All Inclusive?

There isn't one on site, but Iberostar Cancun Golf Course is a short 13-minute walk away.

Fiesta Americana Condesa Cancun All Inclusive Reviews

Reviews

8.8

Excellent

Rating 10 - Excellent. 2442 out of 3924 reviews
Rating 8 - Good. 841 out of 3924 reviews
Rating 6 - Okay. 353 out of 3924 reviews
Rating 4 - Poor. 153 out of 3924 reviews
Rating 2 - Terrible. 135 out of 3924 reviews

9.2/10

Cleanliness

9.4/10

Staff & service

8.8/10

Amenities

8.8/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

8/10 Good

Eduardo, Port St. Lucie

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel, the staff made it worth our while. They were all amazing especially the entertainment crew. They were pretty awesome. The pools are nice but the set up is a little awkward, but it’s fine. We had a great time.
Stayed 3 nights in May 2025

8/10 Good

Karla

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel is really nice with a great view not so far from the airport and nice beach. I did not like that the restaurants did not have the reservation option, we went to the italian one and it was awful over an hour to get our dinner and the waiter attention was even worst. Regarding the VIP experience I thought it was for all the days
Stayed 3 nights in May 2025

2/10 Terrible

Jessika

Travelled with family and small children
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Food was not good service sucked except pool servers overpriced for what it is.
Stayed 3 nights in May 2025

10/10 Excellent

Kevin

Liked: Staff & service, property conditions & facilities, room comfort
Stayed 6 nights in May 2025

8/10 Good

J

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Place was nice, clean and staff was friendly. Drinks were good quality. Food options were okay but not great. The civiche bar was by far the best option.
Stayed 3 nights in May 2025

10/10 Excellent

Cesar

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was nice but the door in our shower did not closed completely. Also the water did not warm up fast and not enough. Other than that everything is perfect and the staff from the restaurants were super nice and friendly. The other part I was not very satisfied is with fiesta rewards, the person who was trying to sell us a membership was nice and friendly until the point we told him that we were not interested. My recommendation for this fiesta rewards program is to give their customers time to think then make a decision otherwise customers feel pressure when you have to tell them an answer right away. Customers go on a vacation the least you want is to feel pressure and then uncomfortable being around sellers.But I will give employees from the restaurants a 10 or more!
Stayed 5 nights in May 2025

10/10 Excellent

Alsides

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice hotel, with nice staff.
Stayed 6 nights in Mar 2025

8/10 Good

Anita

Travelled with family
Liked: Staff & service, amenities
Service and staff were great, food was decent, definitely go for the plunge pool rooms.
Stayed 3 nights in Apr 2025

10/10 Excellent

Paulina

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was good but I did not received any benefit
Stayed 3 nights in May 2025

10/10 Excellent

Sierra

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Service was great! Staff were amazing! It was very clean and appropriate.
Stayed 3 nights in May 2025

10/10 Excellent

Philina

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Food was excellent aside from the steakhouse!!!
Stayed 4 nights in May 2025

10/10 Excellent

Martha, Anaheim

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I have been going here for 5-6 years. My favorite reaort to visit best service and staff they treat you like family and are there 24hrs a day. They are very attentive and have the best service, best resort in Cancun hands down. Thank you Dany and Rebecca for making our experience soo memorable each time. Incredibly grateful!
Stayed 7 nights in May 2025

10/10 Excellent

Shania

Stayed 3 nights in May 2025

4/10 Poor

Hunter

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Overrated hotel, we don't recommend staying here. The food quality was good but the room, lobby, and ambience wasn't really enjoyable.
Stayed 5 nights in May 2025

6/10 Okay

Lawrence

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2025

8/10 Good

Abby

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Overall property was great a few things were broken in our room, room service was kind of none existent but was a good stay
Stayed 7 nights in May 2025

8/10 Good

saurav

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Very limited options for vegetarian food. Buffet was very normal. Restaurants were still ok in terms of food. Staff was friendly
Stayed 6 nights in May 2025

10/10 Excellent

Samuel

Travelled with family, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property was very nice and clean.
Stayed 6 nights in May 2025

8/10 Good

Luis, staten island

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I was helped by Edgar in the front desk, he offer me to upgrade my rooms which I took, however he gave us papers to sign that we got the bottle wine from Expedia, but we never got it. Also the concierge will try to get you to seat for them for membership, I prefer to book with Expedia for more options. The up sale is there so be aware. The travel counselor is good prices are not too far from prices on website like Xcaret. We decided to use Taxi services from this hotel very friendly, not too expensive.
Stayed 4 nights in May 2025

10/10 Excellent

teresita

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 4 nights in May 2025

10/10 Excellent

KEYONIA

Disliked: Cleanliness, amenities
Stayed 4 nights in May 2025

10/10 Excellent

Maria I, Greeley

Stayed 2 nights in May 2025

10/10 Excellent

Nataliia

Liked: Cleanliness, staff & service, property conditions & facilities
I liked the place
Stayed 3 nights in Feb 2025

10/10 Excellent

Isidra

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 6 nights in Apr 2025

10/10 Excellent

Ramon

Stayed 3 nights in May 2025