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Cyan Cancun Resort & Spa

3.5 star property

Photo gallery for Cyan Cancun Resort & Spa

Poolside bar
Property video
Restaurant
Massages on the beach
Outdoor pool, free pool cabanas, pool umbrellas

Reviews

7.6 out of 10
Good

Popular amenities

  • Parking included
  • Free Wi-Fi
  • Restaurant
The current price is AU$112
includes taxes & fees
10 June - 11 June

Explore the area

View map
Km 20.5, Blvd. Kukulcan, Zona Hotelera Cancun, Cancun, QROO, 77500
  • Place, Nichupté Lagoon
    ‪1 min walk‬
  • Place, Iberostar Cancun Golf Course
    ‪3 min drive‬
  • Place, Delfines Beach
    ‪4 min drive‬
  • Airport, Cancun, Quintana Roo (CUN-Cancun Intl.)
    ‪22 min drive‬

Room options

View all photos for Deluxe Room, Sea View

In-room safe, desk, laptop workspace, blackout curtains

Deluxe Room, Sea View

8.0 out of 10
Very good
(80 reviews)
  • Sea view
  • 32 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
  • Free Wi-Fi

View all photos for Deluxe Quadruple Room, Sea View

In-room safe, desk, laptop workspace, blackout curtains

Deluxe Quadruple Room, Sea View

7.6 out of 10
Good
(46 reviews)
  • Sea view
  • 32 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Queen Beds
  • Free Wi-Fi

View all photos for Superior Suite, Sea View

Superior Suite, Sea View

Superior Suite, Sea View

8.0 out of 10
Very good
(29 reviews)
  • Sea view
  • 42 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
  • Free Wi-Fi

View all photos for Superior Suite, Balcony, Sea View

Superior Suite, Balcony, Sea View

Superior Suite, Balcony, Sea View

  • Sea view
  • 42 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
  • Free Wi-Fi

View all photos for Studio Suite

In-room safe, desk, laptop workspace, blackout curtains

Studio Suite

7.6 out of 10
Good
(69 reviews)
  • Lagoon view
  • 32 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
  • Free Wi-Fi

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About the area

Cancun

At Cyan Cancun Resort & Spa you'll be within a 20-minute stroll of popular places like West Coast of Isla Mujeres, Punta Cancun, and Punta Nizuc National Park and Iberostar Cancun Golf Course. Highlights at this beachfront hotel include a private beach, a restaurant and an outdoor swimming pool. .The hotel's own lounge bar and poolside bar are nice places to enjoy a drink. Spend the day at the beach where you'll find sunloungers, and enjoy the on-site free pool cabanas and pool loungers. Additionally, you'll find free Wi-Fi in public areas and spa services. There's also the convenience of free self parking. .Attractions within a 10-minute drive of this 3.5-property class Zona Hotelera hotel include Delfines Beach and La Isla Shopping Mall.

What's nearby

  • Nichupté Lagoon - 1 min walk - 0.1 km
  • Iberostar Cancun Golf Course - 3 min drive - 1.8 km
  • Delfines Beach - 4 min drive - 2.5 km
  • La Isla Shopping Mall - 16 min drive - 10.2 km
  • Langosta Beach - 36 min drive - 18.5 km

Getting around

  • Cancun, Quintana Roo (CUN-Cancun Intl.) - 12 min drive

Restaurants

  • ‪Marco Polo Restaurante - ‬5 min walk
  • ‪Azvl - ‬4 min walk
  • ‪Restaurant Las Fuentes - ‬5 min walk
  • ‪Sun Palace - ‬6 min walk
  • ‪Hakka - ‬4 min walk

About this property

Cyan Cancun Resort & Spa

Step outside to feel the sun on your face and the sand in your toes on the white sand beach. Sit back and relax on the beach with free beach club on site, umbrellas, and sunloungers.

There's a restaurant on site. You can enjoy a drink at one of the bars, which include a poolside bar and a bar/lounge. Public spaces have free WiFi. This beach hotel also offers an outdoor pool, a garden and a terrace. Self parking is free.

Smoking is allowed in designated areas at this 3.5-star Cancun hotel.

  • 155 guestrooms or units
  • Beach lounge chairs
  • Towels for the beach
  • Umbrellas for the beach
  • Cabanas by the pool (free)
  • Poolside lounge chairs
  • Umbrellas for the pool
  • Front desk (24 hours)
  • Express check-out
  • Storage area for luggage
  • Front desk safe
  • Terrace
  • Garden
  • Lift
  • Smoking in designated areas
  • Bar or lounge
  • Bar by the pool
  • Dining venue
Cyan Cancun Resort & Spa offers 155 air-conditioned accommodations with a safe and complimentary slippers. 32-inch flat-screen televisions come with cable channels. Bathrooms include a shower with a rainfall showerhead, and complimentary toiletries.

This Cancun hotel provides complimentary wireless Internet access. Business-friendly amenities include desks and telephones; free local calls are provided (restrictions may apply). Additionally, rooms include an iron/ironing board and blackout curtains. A nightly turndown service is provided and housekeeping is offered on a daily basis.

Guests can pamper themselves by indulging in the on-site spa services.

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  • Pool
  • Spa pool
  • Parking included
  • Free Wi-Fi
4.3 out of 5, Excellent, 3,025 reviews
The price is AU$157
includes taxes & fees
4 June - 5 June
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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Free secured, uncovered self parking on site
  • Limited on-site self parking
  • Wheelchair-accessible parking available

Food and drink

  • A bar/lounge
  • A poolside bar
  • A restaurant

Things to do

  • Free beach club
  • Outdoor pool

Family friendly

  • Outdoor pool

Conveniences

  • 24-hour front desk
  • Luggage storage
  • Safe at front desk

Guest services

  • Housekeeping (daily)
  • Turndown service

Outdoors

  • Beach loungers
  • Beach towels
  • Beach umbrellas
  • Free pool cabanas
  • Garden
  • On a private beach
  • Pool loungers
  • Pool umbrellas
  • Terrace

Spa

  • Spa services

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 1 accessible parking space
  • Front entrance ramp
  • Lift (120 centimetre wide door)
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible parking
  • Wheelchair-accessible pool
  • Wheelchair-accessible registration desk (120 centimetre high)

More

  • Designated smoking areas

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes

Bathroom

  • Free toiletries
  • Private bathroom
  • Rainfall showerhead
  • Shower
  • Slippers
  • Towels provided

Entertainment

  • 32-inch flat-screen TV with cable channels

Food and drink

  • Restaurant dining guides

More

  • Air conditioning
  • Desk
  • Electrical adapters
  • Free local calls
  • Iron/ironing board
  • Laptop workspace
  • Mobile key entry
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: anytime

Early check-in subject to availability

Early check-in is available for a fee

Contactless check-in and check-out are available

Check-out

Check-out before noon

Contactless check-out

Late check-out subject to availability

A late check-out fee will be charged

Express check-out available

Special check-in instructions

Guests will receive an email within 72 hours before arrival with check-in instructions; front desk staff will greet guests on arrival at the property

Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • Pets and service animals are not allowed at Cyan Cancun Resort & Spa

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Cots (infant beds) are not available.

Payment types

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • Service fee: USD 2 per accommodation, per night

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards and cash
Safety features at this property include a smoke detector and a security system
This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children; if you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children. If you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room. This property accepts Visa, Mastercard, debit cards and cash. For guests' safety, the property includes a smoke detector and a security system in all accommodation. Guests can access their rooms with a mobile device.

We should mention

  • Pets and service animals are not allowed on site.

Property is also known as

Cyan Cancun Hotel Spa

Cyan Cancun & Spa Cancun

Distinctive Cancun Hotel Spa

Cyan Cancun Resort & Spa Hotel

Cyan Cancun Resort & Spa Cancun

Cyan Cancun Resort & Spa Hotel Cancun

Frequently asked questions

What is the cancellation policy at Cyan Cancun Resort & Spa ?

Cyan Cancun Resort & Spa offers free cancellation on select room rates. Check out the cancellation policy for more info.

How much does it cost to stay at Cyan Cancun Resort & Spa ?

As of 21 May 2026, prices found for a 1-night stay for 2 adults at Cyan Cancun Resort & Spa on 10 June 2026 start from AU$112, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is parking available at Cyan Cancun Resort & Spa ?

Yep, Cyan Cancun Resort & Spa has a free self car park.

Are there any beaches close to Cyan Cancun Resort & Spa ?

The closest beach to Cyan Cancun Resort & Spa is Delfines Beach (1.7 km).

Is there a spa on site at Cyan Cancun Resort & Spa ?

There's no onsite spa, but this property does offer services like beachside massages.

Does Cyan Cancun Resort & Spa have a pool?

Yep, and guests love it! Cyan Cancun Resort & Spa has an outdoor pool. Grab your bathers and lounge poolside while enjoying in a complimentary pool cabana and under the shade of an umbrella.

What luxury perks are available at Cyan Cancun Resort & Spa ?

Cyan Cancun Resort & Spa features a private beach, an outdoor pool and free pool cabanas.

What makes Cyan Cancun Resort & Spa a romantic place to stay?

A private beach and a lounge bar, as well as rainfall showerheads in the guestrooms, all help set the scene for a romantic weekend at Cyan Cancun Resort & Spa .

Is there a free airport shuttle available at Cyan Cancun Resort & Spa ?

No, Cyan Cancun Resort & Spa does not offer an airport shuttle service.

Is there a bar or restaurant at Cyan Cancun Resort & Spa ?

Yep, they've got a lounge bar and an onsite restaurant.

What time are check-in & check-out at Cyan Cancun Resort & Spa ?

Check-in begins at 3:00 PM. Check-out time is noon.

Are pets allowed at Cyan Cancun Resort & Spa ?

No, pets and service animals are not allowed.

Is there a golf course on site at Cyan Cancun Resort & Spa ?

There isn't one on site, but Iberostar Cancun Golf Course is a short 18-minute walk away.

Cyan Cancun Resort & Spa Reviews

Reviews

7.6

Good

Rating 10 - Excellent. 816 out of 1995 reviews
Rating 8 - Good. 452 out of 1995 reviews
Rating 6 - Okay. 318 out of 1995 reviews
Rating 4 - Poor. 169 out of 1995 reviews
Rating 2 - Terrible. 240 out of 1995 reviews

7.8/10

Cleanliness

8.0/10

Staff & service

7.0/10

Amenities

6.8/10

Property conditions & facilities

Reviews

6/10 Okay

Bev

Travelled with group
Liked: Cleanliness
Disliked: Property conditions & facilities
Beds are comfortable but pillows are very hard. Property in general is showing wear. Patio door for our room was to a shared deck with the room beside us, but it didn’t have a working lock. Not sure why decks with unknown parties would be shared as that is not desirable. Staff were amazing. Nothing but good to say about staff, just property needs maintenance.
Stayed 1 night in Feb 2026

2/10 Terrible

Connie

Stayed 4 nights in Feb 2026

8/10 Good

Cheryl, Delta

Good location.
Stayed 1 night in Feb 2026

6/10 Okay

Duann

Disliked: Cleanliness, amenities
Check-in process was late. Checkout process was straight up rude. Restaurant staff all good The room needs repair. Toilet would not flush. Seat is worn and dirty. Towels did not seem super fresh
Stayed 3 nights in Feb 2026

6/10 Okay

norbert

Liked: Cleanliness
Disliked: Amenities, property conditions & facilities
The rooms were clean, but the hotel and facilities are outdated and require renovation. I would not recommend staying there.
Stayed 2 nights in Feb 2026

10/10 Excellent

Paloma

Liked: Cleanliness, amenities, property conditions & facilities
staff was really nice and everything looked so beautiful and not far from airport
Stayed 4 nights in Feb 2026

2/10 Terrible

Thierno

Travelled with family, Travelled with partner, Travelled with group
Disliked: Cleanliness, amenities, property conditions & facilities
The rooms are neglected specifically the bathroom every time I tried to flush the water pressure was very low you just got to keep flushing. The second worst thing electric keep going out that mean no running water no elevator.
Stayed 4 nights in Feb 2026

6/10 Okay

Anton

I can live with little ants, no room service or phone in room and cheap finish I cannot live without water There is an unmarked step at every porch. I hurt my back so many times there
Stayed 2 nights in Feb 2026

6/10 Okay

Emily Katina

Liked: Cleanliness, property conditions & facilities
Disliked: Amenities
Amenities
Stayed 1 night in Feb 2026

8/10 Good

JOSEPH

Travelled with partner
Liked: Cleanliness
Elevators worked great. Supper pool and nice beach.
Stayed 5 nights in Feb 2026

2/10 Terrible

Travis Conrad

Travelled with partner, Travelled with group
Disliked: Cleanliness, amenities, property conditions & facilities
I would NEVER recommend this hotel to my worst enemy. The condition of this property was 100% falsely advertised in the listing on Expedia. This place was so run down, outdated, the staff didn’t offer a hello, good morning or an FU. They just let us walk past without saying a word. Our room was severely outdated, the only outlet in the entire room was in the bathroom! The sliding door to the balcony wouldn’t close all the way, so we had to listen to the strong winds blow through the crack all night, the bed was uncomfortable. My friend booked a similar room 5 rooms down and his shower didn’t work. Him and his wife had to use a cup to fill hot water in to bathe with. Their air conditioner wouldn’t blow cold air. It was just an over all terrible experience. So much so, that I could go my whole life without returning to Cancun and be perfectly fine with that
Stayed 2 nights in Feb 2026

6/10 Okay

WILLDER

Liked: Amenities
Room needs serious updates such white sofa been stained curtains fauling out
Stayed 2 nights in Feb 2026

2/10 Terrible

Hugo, Dalton

Travelled with group
Disliked: Cleanliness, amenities, property conditions & facilities
Horrible experience!! Never in my whole life going back there. Please do not go there!! You’ll regret it instantly
Stayed 3 nights in Feb 2026

10/10 Excellent

Sabrina

Liked: Cleanliness, amenities, property conditions & facilities
I love the room with the ocean view
Stayed 3 nights in Feb 2026

8/10 Good

Isabel

Liked: Cleanliness, property conditions & facilities
It was
Stayed 4 nights in Feb 2026

2/10 Terrible

Andrew

Stayed 1 night in Feb 2026

2/10 Terrible

Pedro Castillo

Travelled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
The restroom had a sewage smell the power went out twice. It was a terrible time I wish I could get my money back for this stay.
Stayed 4 nights in Feb 2026

6/10 Okay

Nolberto Castillo

Travelled with family
Liked: Cleanliness
Disliked: Amenities
everything was ok except for the continental breakfast!! that was not a continental breakfast!
Stayed 7 nights in Feb 2026

8/10 Good

Lea

Clean room, nice view, staff are friendly,
Stayed 3 nights in Feb 2026

8/10 Good

Helen, Ponca city

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Clean room and great staff. It was my husband’s 62nd birthday and I thought if I asked the front desk, they may do something nice but they didn’t. The shower head had had holes in the top of the pipe so it squirted water all over the ceiling. Other than those two things. It was a great hotel with good food.
Stayed 7 nights in Jan 2026

10/10 Excellent

Volkan

Stayed 4 nights in Feb 2026

8/10 Good

Marybeth

Liked: Cleanliness, amenities
Staff was friendly and hospitable.
Stayed 4 nights in Feb 2026

8/10 Good

Kendria

Liked: Cleanliness, property conditions & facilities
The staff at the Cyan Cancun Resort is warm and friendly. I had a wonderful time there. My room overlooked the ocean and the view was spectacular. I slept one night with the balcony door open and the curtain drawn. The sea lulled me to sleep that night. My only issue is there seems to have be a drain issue inside my bathroom and sometimes it reeked. The toilet was also a little clogged. Regardless, I would stay here again especially for the view and the warm atmosphere but maybe not in the same room.
Stayed 4 nights in Feb 2026

8/10 Good

Mark, Calgary

Liked: Cleanliness, amenities, property conditions & facilities
Clean room, hot water shower, beautiful view of pool and ocean, good amenities on site.
Stayed 1 night in Feb 2026

6/10 Okay

Amy

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
The hotel was good, fantastic view, right on beach, room was clean, restaurant had good food. Problem…the jacuzzi tub in our room didn’t work properly; no hot water and water dribbled out of the faucet. I have reached out to the hotel for some type of compensation, haven’t heard back yet.
Stayed 1 night in Jan 2026