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Cyan Cancun Resort & Spa

3.5 star property

Photo gallery for Cyan Cancun Resort & Spa

Poolside bar
Property video
Restaurant
Massages on the beach
Outdoor pool, free pool cabanas, pool umbrellas

Reviews

7.6 out of 10
Good

Popular amenities

  • Spa
  • Parking included
  • Free Wi-Fi
The current price is AU$113
includes taxes & fees
3 May - 4 May

Explore the area

View map
Km 20.5, Blvd. Kukulcan, Zona Hotelera Cancun, Cancun, QROO, 77500
  • Place, Nichupté Lagoon
    ‪1 min walk‬
  • Place, Delfines Beach
    ‪2 min drive‬
  • Place, La Isla Shopping Mall
    ‪11 min drive‬
  • Airport, Cancun, Quintana Roo (CUN-Cancun Intl.)
    ‪18 min drive‬

Room options

View all photos for Deluxe Room, Sea View

In-room safe, desk, laptop workspace, blackout curtains

Deluxe Room, Sea View

8.0 out of 10
Very good
(74 reviews)
  • Beach view
  • 32 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Deluxe Quadruple Room, Sea View

In-room safe, desk, laptop workspace, blackout curtains

Deluxe Quadruple Room, Sea View

7.6 out of 10
Good
(42 reviews)
  • Sea view
  • 32 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Queen Beds

View all photos for Superior Suite, Sea View

Superior Suite, Sea View

Superior Suite, Sea View

8.0 out of 10
Very good
(26 reviews)
  • Sea view
  • 42 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Superior Suite, Balcony, Sea View

Superior Suite, Balcony, Sea View

Superior Suite, Balcony, Sea View

  • Sea view
  • 42 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Studio Suite

In-room safe, desk, laptop workspace, blackout curtains

Studio Suite

7.6 out of 10
Good
(64 reviews)
  • Lagoon view
  • 32 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

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Zona Hotelera
  • Pool
  • Spa pool
  • Washing machine
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4.5 out of 5, Wonderful, 1,026 reviews
The price is AU$268
includes taxes & fees
27 Apr - 28 Apr
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About the area

Cancun

At Cyan Cancun Resort & Spa you'll be within a 20-minute stroll of popular places like West Coast of Isla Mujeres, Punta Cancun, and Punta Nizuc National Park and Iberostar Cancun Golf Course. Highlights at this beachfront hotel include a private beach, a restaurant and an outdoor swimming pool. .The hotel's own lounge bar and poolside bar are nice places to enjoy a drink. Spend the day at the beach where you'll find sunloungers, and enjoy the on-site free pool cabanas and pool loungers. Additionally, you'll find free Wi-Fi in public areas and spa services. There's also the convenience of free self parking. .Attractions within a 10-minute drive of this 3.5-property class Zona Hotelera hotel include Delfines Beach and La Isla Shopping Mall.

What's nearby

  • Nichupté Lagoon - 1 min walk - 0.1 km
  • Iberostar Cancun Golf Course - 14 min walk - 1.2 km
  • El Rey Ruins - 19 min walk - 1.6 km
  • El Rey Ruins Trailhead - 19 min walk - 1.6 km
  • Delfines Beach - 2 min drive - 2.5 km

Getting around

  • Cancun, Quintana Roo (CUN-Cancun Intl.) - 12 min drive

Restaurants

  • ‪Royal Solaris Cancun - ‬4 min walk
  • ‪Zai - ‬13 min walk
  • ‪Azvl - ‬4 min walk
  • ‪Marco Polo Restaurante - ‬5 min walk
  • ‪Sun Palace - ‬6 min walk

About this property

Cyan Cancun Resort & Spa

Step outside to feel the sun on your face and the sand in your toes on the white sand beach. Sit back and relax on the beach with free beach club on site, umbrellas, and sunloungers.

There's a restaurant on site. You can enjoy a drink at one of the bars, which include a poolside bar and a bar/lounge. Public spaces have free WiFi. This beach hotel also offers an outdoor pool, a garden and a terrace. Self parking is free.

Smoking is allowed in designated areas at this 3.5-star Cancun hotel.

  • 155 guestrooms or units
  • Beach lounge chairs
  • Towels for the beach
  • Umbrellas for the beach
  • Cabanas by the pool (free)
  • Poolside lounge chairs
  • Umbrellas for the pool
  • Front desk (24 hours)
  • Express check-out
  • Storage area for luggage
  • Front desk safe
  • Terrace
  • Garden
  • Lift
  • Smoking in designated areas
  • Bar or lounge
  • Bar by the pool
  • Dining venue
Cyan Cancun Resort & Spa offers 155 air-conditioned accommodations with a safe and complimentary slippers. 32-inch flat-screen televisions come with cable channels. Bathrooms include a shower with a rainfall showerhead, and complimentary toiletries.

This Cancun hotel provides complimentary wireless Internet access. Business-friendly amenities include desks and telephones; free local calls are provided (restrictions may apply). Additionally, rooms include an iron/ironing board and blackout curtains. A nightly turndown service is provided and housekeeping is offered on a daily basis.

Guests can pamper themselves by indulging in the on-site spa services.

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  • Pool
  • Spa pool
  • Parking included
  • Free Wi-Fi
4.3 out of 5, Excellent, 2,876 reviews
The price is AU$189
includes taxes & fees
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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Free secured, uncovered self parking on site
  • Limited on-site self parking
  • Wheelchair-accessible parking available

Food and drink

  • A bar/lounge
  • A poolside bar
  • A restaurant

Things to do

  • Free beach club
  • Outdoor pool

Family friendly

  • Outdoor pool

Conveniences

  • 24-hour front desk
  • Luggage storage
  • Safe at front desk

Guest services

  • Housekeeping (daily)
  • Turndown service

Outdoors

  • Beach loungers
  • Beach towels
  • Beach umbrellas
  • Free pool cabanas
  • Garden
  • On a private beach
  • Pool loungers
  • Pool umbrellas
  • Terrace

Spa

  • Spa services

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 1 accessible parking space
  • Front entrance ramp
  • Lift (120 centimetre wide door)
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible parking
  • Wheelchair-accessible pool
  • Wheelchair-accessible registration desk (120 centimetre high)

More

  • Designated smoking areas

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes

Bathroom

  • Free toiletries
  • Private bathroom
  • Rainfall showerhead
  • Shower
  • Slippers
  • Towels provided

Entertainment

  • 32-inch flat-screen TV with cable channels

Food and drink

  • Restaurant dining guides

More

  • Air conditioning
  • Desk
  • Electrical adapters
  • Free local calls
  • Iron/ironing board
  • Laptop workspace
  • Mobile key entry
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: anytime
Early check-in subject to availability
Early check-in is available for a fee
Contactless check-in and check-out are available

Check-out

Check-out before noon
Contactless check-out
Late check-out subject to availability
A late check-out fee will be charged
Express check-out available

Special check-in instructions

Guests will receive an email within 72 hours before arrival with check-in instructions; front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • No pets allowed, but service animals are welcome

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Cots (infant beds) are not available.

Payment types

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • Service fee: USD 2 per accommodation, per night

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards and cash
Safety features at this property include a smoke detector and a security system
This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children; if you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children. If you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room. This property accepts Visa, Mastercard, debit cards and cash. For guests' safety, the property includes a smoke detector and a security system in all accommodation. Guests can access their rooms with a mobile device.

Property is also known as

Cyan Cancun Hotel Spa
Cyan Cancun & Spa Cancun
Distinctive Cancun Hotel Spa
Cyan Cancun Resort & Spa Hotel
Cyan Cancun Resort & Spa Cancun
Cyan Cancun Resort & Spa Hotel Cancun

Frequently asked questions

What is the cancellation policy at Cyan Cancun Resort & Spa ?

Cyan Cancun Resort & Spa offers free cancellation on select room rates. Check out the cancellation policy for more info.

How much does it cost to stay at Cyan Cancun Resort & Spa ?

As of 6 Apr 2026, prices found for a 1-night stay for 2 adults at Cyan Cancun Resort & Spa on 3 May 2026 start from AU$113, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is parking available at Cyan Cancun Resort & Spa ?

Yep, Cyan Cancun Resort & Spa has a free self car park.

Are there any beaches close to Cyan Cancun Resort & Spa ?

The closest beach to Cyan Cancun Resort & Spa is Delfines Beach (1.7 km).

Is there a spa on site at Cyan Cancun Resort & Spa ?

There's no onsite spa, but this property does offer services like beachside massages.

Does Cyan Cancun Resort & Spa have a pool?

Yep, and guests love it! Cyan Cancun Resort & Spa has an outdoor pool. Grab your bathers and lounge poolside while enjoying in a complimentary pool cabana and under the shade of an umbrella.

What luxury perks are available at Cyan Cancun Resort & Spa ?

Cyan Cancun Resort & Spa features a private beach, an outdoor pool and free pool cabanas.

What makes Cyan Cancun Resort & Spa a romantic place to stay?

A private beach and a lounge bar, as well as rainfall showerheads in the guestrooms, all help set the scene for a romantic weekend at Cyan Cancun Resort & Spa .

Is there a free airport shuttle available at Cyan Cancun Resort & Spa ?

No, Cyan Cancun Resort & Spa does not offer an airport shuttle service.

Is there a bar or restaurant at Cyan Cancun Resort & Spa ?

Yep, they've got a lounge bar and an onsite restaurant.

What time are check-in & check-out at Cyan Cancun Resort & Spa ?

Check-in begins at 3:00 PM. Check-out time is noon.

Are pets allowed at Cyan Cancun Resort & Spa ?

No, only service animals are allowed.

Is there a golf course on site at Cyan Cancun Resort & Spa ?

There isn't one on site, but Iberostar Cancun Golf Course is a short 18-minute walk away.

Cyan Cancun Resort & Spa Reviews

Reviews

7.6

Good

Rating 10 - Excellent. 766 out of 1872 reviews
Rating 8 - Good. 437 out of 1872 reviews
Rating 6 - Okay. 288 out of 1872 reviews
Rating 4 - Poor. 162 out of 1872 reviews
Rating 2 - Terrible. 219 out of 1872 reviews

7.8/10

Cleanliness

7.8/10

Staff & service

7.0/10

Amenities

7.0/10

Property conditions & facilities

Reviews

8/10 Good

Perry

Travelled with family
Liked: Staff & service, amenities
all the amenities were close by, furniture was a little worn but the room was clean and the staff was very helpful
Stayed 3 nights in Jan 2026

2/10 Terrible

CLAUDIA M

Travelled with partner
Disliked: Cleanliness, property conditions & facilities
The room looks and feel not clean. There are old stains in the walls, towels ripping, stained curtains, sofa and toilet it’s not about the cleaning staff, it’s a maintenance problem. I was trying constantly to get a massage or something else in the spa, they just kept telling me to go back another time, after the 4 day front desk finally told me that it’s closed for renovations? But it doesn’t seem like it is. The cabanas and pool bed covers were ripped and stained. They are way under staffed. Restaurant food was super mega impressively delicious; the only complaint staff, only 1 waitress that forgets stuff. Months earlier I stayed at Hyatt Turquoise, it was amazing, but also pricey. I wanted to save this time? And I deeply regret it I can only say that some other hotels like Adhara , are very affordable and very clean. My recommendation, either get a 5 star all inclusive, or a clean modest one. I tried something on the middle, and it was a disaster,
Stayed 9 nights in Dec 2025

4/10 Poor

Fathiat

Travelled with family
Disliked: Cleanliness, amenities, property conditions & facilities
everything about it was horrible. I already contacted support abt the situation
Stayed 6 nights in Dec 2025

10/10 Excellent

MARINA

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely experience
Stayed 1 night in Jan 2026

10/10 Excellent

Jason

Stayed 2 nights in Jan 2026

10/10 Excellent

Carlos

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
The room was great and on the first floor.
Stayed 1 night in Jan 2026

4/10 Poor

Laraina

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Stayed 2 nights in Dec 2025

6/10 Okay

Liliana

Stayed 7 nights in Dec 2025

10/10 Excellent

SHASHIDHAR REDDY

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was quite enjoyed bar by the pool
Stayed 2 nights in Dec 2025

8/10 Good

Alicia

Liked: Cleanliness, staff & service, property conditions & facilities
Great poolside bar
Stayed 5 nights in Dec 2025

6/10 Okay

Lynzy

Pool and beach area were great! Rooms need a bit of a cleanup/reno but overall it was perfect for my one night before flying out!
Stayed 1 night in Dec 2025

10/10 Excellent

Juan

Liked: Cleanliness, amenities, property conditions & facilities
Excellent resort. Great food. Great surface
Stayed 5 nights in Dec 2025

8/10 Good

Mohamad

Business traveller, Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
The hotel was nice and everything I love it but the AC is not working
Stayed 7 nights in Dec 2025

10/10 Excellent

Thaddeus C

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Dec 2025

8/10 Good

Anthony

Liked: Cleanliness, amenities, property conditions & facilities
Couch was dirty, shower seal was leKing and makes floor wet. Biggest disappointment was air condition shuts off every 10 min.
Stayed 3 nights in Dec 2025

8/10 Good

Redeem

Stayed 4 nights in Dec 2025

6/10 Okay

Kathryn

Travelled with partner
Disliked: Property conditions & facilities
The room was basic and it needed a little TLC; the couch was very stained and dirty and the lamp was rusted and just needed paint. The shower head needs to be changed; it shoots water everywhere, this is an easy fix. The patio door was very hard to open inside and I almost got locked out because there’s no handle outside to pull the door open. The beach and pool access is beautiful and if the minor issues are fixed, it will be a very nice property.
Stayed 5 nights in Dec 2025

4/10 Poor

Aaron Taylor

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The property was nothing like the website. It is run down and dirty, and 2/3 of the front desk staff weren’t helpful at all. Biggest issue was that we stayed there for a spa experience, and the spa was shut down with no idea on when it will be open again. We had to make several trips with uber to get spa treatments as it was the whole purpose of our trip. My wife was really looking forward to a beach massage, but the alternate location didn’t have this service. All the surrounding hotels required that you were a guest to use the facilities. The Resteraunt was also out of half of the meal options, all of which were what we wanted to eat. So we had to uber all over for meals as well. I would not recommend, and will never stay at Cyan again.
Stayed 6 nights in Dec 2025

10/10 Excellent

Damaris

Stayed 1 night in Dec 2025

8/10 Good

Angela Maria

Disliked: Amenities
Good staff service. Old building, issues with hot water.
Stayed 9 nights in Dec 2025

10/10 Excellent

Masuma

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great stay
Stayed 5 nights in Dec 2025

8/10 Good

Nuri

Liked: Cleanliness, amenities
La habitación que elegí estaba super linda, amplia y con buena vista, sin embargo el jacuzzi no funcionaba y no abría la ventana. El restaurante tiene muy buen servicio y la comida está muy rica. Adicional el personal que te atiende es super amable. Por el precio está bien la propiedad y cerca hay una parada de camión, sin embargo está muy lejos del centro o de la vida nocturna. Consideren eso.
Habitación con jacuzzi
Habitación con jacuzzi
Entrada habitación con jacuzzi
Stayed 1 night in Aug 2025

10/10 Excellent

Behailu

Liked: Cleanliness, amenities, property conditions & facilities
Great ocean view room, beach access, pool with ocean view, cabana for afternoon cocktails in the shades, great staff, bar and restaurant on site, and they have travel guides on site that can make your day trip arrangement seemless & takes the guesswork out. Local bus will get you to Downtown Cancun, Marina, and night life or shopping mall. Ask the driver to & will tell you si or no.
Stayed 2 nights in Dec 2025

8/10 Good

Brian

The staff were friendly and helpful, but no one checked the room after the previous guest checked out: 1. None of the 2 ceiling lights worked - both had the light bulbs burned out. 2. The Hair Dryer did not work - the heat element worked, but the fan did not. 3. There was no coffee machine available so could at least make hot water for our own tea. It seems this and many other hotels just want us to buy anything from their restaurants, incl
Stayed 3 nights in Dec 2025

8/10 Good

Meenu

Stayed 4 nights in Dec 2025