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Dreams Sands Cancun Resort & Spa - All Inclusive

4.0 star property
On private beach with 4 outdoor pools, near Forum By The Sea Mall

Photo gallery for Dreams Sands Cancun Resort & Spa - All Inclusive

Aerial view
Preferred Club Master Suite
4 outdoor pools, pool umbrellas, pool loungers
Lobby
42-inch LED TV with cable channels, TV

Reviews

8.2 out of 10
Very good

Popular amenities

  • Pet-friendly
The current price is AU$466
includes taxes & fees
14 June - 15 June

Explore the area

Map
Cancun, QROO
  • Cancun Convention Center
    ‪8 min walk‬
  • Tortuga Beach
    ‪3 min drive‬
  • La Isla Shopping Mall
    ‪7 min drive‬
  • Cancun, Quintana Roo (CUN-Cancun Intl.)
    ‪32 min drive‬

Room options

View all photos for Partial Ocean View Double

1 bedroom, free minibar, in-room safe, desk

Partial Ocean View Double

Highlights

Outdoor play area
Air conditioning
Free cots/infant beds
Free minibar items
LED TV
Blackout curtains
Hairdryer
Private bathroom
  • 33 sq m
  • Partial ocean view
  • Sleeps 4
  • 2 Double Beds

View all photos for Deluxe Ocean Front Double

Free toiletries, hair dryer, bathrobes, slippers

Deluxe Ocean Front Double

Highlights

Outdoor play area
Air conditioning
Free cots/infant beds
Free minibar items
LED TV
Blackout curtains
Hairdryer
Private bathroom
  • 33 sq m
  • Ocean view
  • Sleeps 4

View all photos for Deluxe Ocean Front King

1 bedroom, free minibar, in-room safe, desk

Deluxe Ocean Front King

Highlights

Outdoor play area
Air conditioning
Free rollaway/extra beds
Free cots/infant beds
Free minibar items
LED TV
Blackout curtains
Hairdryer
  • 33 sq m
  • Ocean view
  • Sleeps 3

View all photos for Preferred Club Double Balcony Ocean Front

Preferred Club Double Balcony Ocean Front

Preferred Club Double Balcony Ocean Front

Highlights

Outdoor play area
Air conditioning
Free minibar items
LED TV
Blackout curtains
Hairdryer
Private bathroom
Bathrobes
  • 33 sq m
  • Ocean view
  • Sleeps 4
  • 1 Double Bed

View all photos for Deluxe Partial Ocean View King with Balcony

Deluxe Partial Ocean View King with Balcony

Deluxe Partial Ocean View King with Balcony

Highlights

Balcony
Outdoor play area
Air conditioning
Free minibar items
LED TV
Blackout curtains
Hairdryer
Private bathroom
  • 33 sq m
  • Partial ocean view
  • Sleeps 2

View all photos for Partial Ocean View King

Partial Ocean View King

Partial Ocean View King

Highlights

Outdoor play area
Air conditioning
Free rollaway/extra beds
Free cots/infant beds
Free minibar items
LED TV
Blackout curtains
Hairdryer
  • 33 sq m
  • Partial ocean view
  • Sleeps 3
  • 1 King Bed

View all photos for Deluxe Family Connecting Room

Deluxe Family Connecting Room

Deluxe Family Connecting Room

Highlights

Outdoor play area
Air conditioning
Free rollaway/extra beds
Free cots/infant beds
Free minibar items
LED TV
Blackout curtains
Hairdryer
  • 65 sq m
  • Partial ocean view
  • Sleeps 6
  • 1 Double Bed

View all photos for Premium Preferred Club King Balcony Ocean Front

1 bedroom, free minibar, in-room safe, desk

Premium Preferred Club King Balcony Ocean Front

Highlights

Balcony
Outdoor play area
Air conditioning
Free minibar items
LED TV
Blackout curtains
Hairdryer
Private bathroom
  • 33 sq m
  • Ocean view
  • Sleeps 3
  • 1 King Bed

View all photos for Preferred Club King Ocean Front

1 bedroom, free minibar, in-room safe, desk

Preferred Club King Ocean Front

Highlights

Outdoor play area
Air conditioning
Free rollaway/extra beds
Free cots/infant beds
Free minibar items
LED TV
Blackout curtains
Hairdryer
  • 33 sq m
  • Ocean view
  • Sleeps 4

View all photos for Premium Preferred Club King Ocean Front

1 bedroom, free minibar, in-room safe, desk

Premium Preferred Club King Ocean Front

Highlights

Outdoor play area
Air conditioning
Free rollaway/extra beds
Free cots/infant beds
Free minibar items
LED TV
Blackout curtains
Hairdryer
  • 33 sq m
  • Ocean view
  • Sleeps 3
  • 1 King Bed

View all photos for Deluxe Partial Ocean View King

1 bedroom, free minibar, in-room safe, desk

Deluxe Partial Ocean View King

Highlights

Outdoor play area
Air conditioning
Free rollaway/extra beds
Free cots/infant beds
Free minibar items
LED TV
Blackout curtains
Hairdryer
  • 33 sq m
  • Partial ocean view
  • Sleeps 3

View all photos for Premium Preferred Club Double Ocean Front

1 bedroom, free minibar, in-room safe, desk

Premium Preferred Club Double Ocean Front

Highlights

Outdoor play area
Air conditioning
Free cots/infant beds
Free minibar items
LED TV
Blackout curtains
Hairdryer
Private bathroom
  • 33 sq m
  • Ocean view
  • Sleeps 4
  • 1 Double Bed

View all photos for Preferred Club Double Ocean Front

1 bedroom, free minibar, in-room safe, desk

Preferred Club Double Ocean Front

Highlights

Outdoor play area
Air conditioning
Free cots/infant beds
Free minibar items
LED TV
Blackout curtains
Hairdryer
Private bathroom
  • 33 sq m
  • Ocean view
  • Sleeps 4

View all photos for Presidential Suite (Presidential)

Presidential Suite (Presidential)

Presidential Suite (Presidential)

Highlights

Outdoor play area
Separate dining area
Separate sitting area
Air conditioning
Free cots/infant beds
Dining table
Free minibar items
LED TV
  • 132 sq m
  • Ocean view
  • Sleeps 3
  • 1 King Bed

View all photos for Deluxe Partial Ocean View Double

1 bedroom, free minibar, in-room safe, desk

Deluxe Partial Ocean View Double

Highlights

Outdoor play area
Air conditioning
Free cots/infant beds
Free minibar items
LED TV
Blackout curtains
Hairdryer
Private bathroom
  • 33 sq m
  • Partial ocean view
  • Sleeps 4

View all photos for Preferred Club King Balcony Ocean Front

Preferred Club King Balcony Ocean Front

Preferred Club King Balcony Ocean Front

Highlights

Outdoor play area
Balcony
Air conditioning
Free minibar items
LED TV
Blackout curtains
Separate bedroom
Hairdryer
  • 33 sq m
  • Ocean view
  • Sleeps 2
  • 1 King Bed

View all photos for Preferred Club Honeymoon Plunge Pool Suite

Preferred Club Honeymoon Plunge Pool Suite

Preferred Club Honeymoon Plunge Pool Suite

Highlights

Furnished patio
Separate sitting area
Private plunge pool
Air conditioning
Free minibar items
LED TV
Blackout curtains
Separate bedroom
  • 33 sq m
  • Ocean view
  • Sleeps 2
  • 1 King Bed

View all photos for Preferred Club Corner Suite Ocean Front

42-inch LED TV with cable channels, TV

Preferred Club Corner Suite Ocean Front

Highlights

Outdoor play area
Air conditioning
Free minibar items
LED TV
Blackout curtains
Separate bedroom
Hairdryer
Private bathroom
  • 45 sq m
  • Ocean view
  • Sleeps 2
  • 1 King Bed

View all photos for Preferred Club Master Suite

Preferred Club Master Suite

Preferred Club Master Suite

Highlights

Outdoor play area
Separate sitting area
Air conditioning
Free cots/infant beds
Free minibar items
LED TV
Sofa bed - single
Blackout curtains
  • 96 sq m
  • Ocean view
  • Sleeps 4
  • 1 King Bed

View all photos for Premium Double Partial Ocean View

1 bedroom, free minibar, in-room safe, desk

Premium Double Partial Ocean View

Highlights

Outdoor play area
Air conditioning
Free cots/infant beds
Free minibar items
LED TV
Blackout curtains
Hairdryer
Private bathroom
  • 33 sq m
  • Partial ocean view
  • Sleeps 4
  • 1 Double Bed

View all photos for Family Suite

Family Suite

Family Suite

Highlights

Outdoor play area
Air conditioning
Free cots/infant beds
Free minibar items
LED TV
Separate bedroom
Blackout curtains
Hairdryer
  • 65 sq m
  • Partial ocean view
  • Sleeps 6
  • 1 King Bed and 2 Double Beds

View all photos for Premium King Balcony Ocean Front

1 bedroom, free minibar, in-room safe, desk

Premium King Balcony Ocean Front

Highlights

Balcony
Outdoor play area
Air conditioning
Free minibar items
LED TV
Blackout curtains
Hairdryer
Private bathroom
  • 33 sq m
  • Ocean view
  • Sleeps 3
  • 1 King Bed

View all photos for Deluxe Ocean Front King with Balcony

Deluxe Ocean Front King with Balcony

Deluxe Ocean Front King with Balcony

Highlights

Balcony
Outdoor play area
Air conditioning
Free minibar items
LED TV
Blackout curtains
Hairdryer
Private bathroom
  • 33 sq m
  • Ocean view
  • Sleeps 2

View all photos for Premium Double Ocean Front

1 bedroom, free minibar, in-room safe, desk

Premium Double Ocean Front

Highlights

Outdoor play area
Air conditioning
Free cots/infant beds
Free minibar items
LED TV
Blackout curtains
Hairdryer
Private bathroom
  • 33 sq m
  • Ocean view
  • Sleeps 4
  • 1 Double Bed

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About the area

Cancun

A family-friendly stay in Cancun awaits you at Dreams Sands Cancun Resort & Spa - All Inclusive. Within just a 15-minute stroll, you'll find Cancun Convention Center and Forum By The Sea Mall. Highlights at this beachfront property include 6 restaurants, 4 outdoor swimming pools and a full-service spa. .A relaxing visit to Pevonia can include deep-tissue massages and hot stone massages along with body wraps, body scrubs and aromatherapy. The buffet restaurant, World Cafe, serves international cuisine and is open for breakfast, lunch and dinner. With 5 lounge bars and a beach bar to choose from, you can enjoy a drink at the property. Spend the day at the private beach where you'll find umbrellas, and enjoy the on-site free kids' club and gym. Additionally, you'll find free Wi-Fi in public areas, a hot tub and a sauna. Bring your pet along and take advantage of this property's pet-friendly amenities, such as food and water bowls. There's also free valet parking, along with the convenience of an area shuttle. .With a stay at this 4-property class Zona Hotelera property, you'll be 2.2 km (1.4 mi) from Tortuga Beach and 3.3 km (2.1 mi) from Langosta Beach.

What's nearby

  • Cancun Convention Center - 8 min walk - 0.7 km
  • Gaviota Azul Beach - 14 min walk - 1.2 km
  • Tortuga Beach - 3 min drive - 2.5 km
  • Langosta Beach - 4 min drive - 3.5 km
  • La Isla Shopping Mall - 7 min drive - 4.3 km

Getting around

  • Cancun, Quintana Roo (CUN-Cancun Intl.) - 26 min drive

Restaurants

  • ‪Club InterContinental - ‬5 min walk
  • ‪Turquesa Restaurant - ‬5 min walk
  • ‪Kawachi Specialty Restaurant - ‬5 min walk
  • ‪Hotel Miramar - ‬5 min walk
  • ‪Starbucks - ‬5 min walk

About this property

Dreams Sands Cancun Resort & Spa - All Inclusive

On private beach with 4 outdoor pools, near Forum By The Sea Mall
Some rates at Dreams Sands Cancun Resort & Spa - All Inclusive are all-inclusive. These rates include on-site meals and beverages, and may include taxes and gratuities. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages and other amenities.

Simply walk outside to feel the sun on your face at the white sand beach. At Dreams Sands Cancun Resort & Spa - All Inclusive, you can cool off in one of the 4 outdoor swimming pools and indulge in a pampering afternoon at the full-service spa.

There are 6 restaurants on site, as well as a coffee shop/cafΘ and a nearby snack bar/deli. You can enjoy a drink at one of the bars, which include 5 bars/lounges, a beach bar and a poolside bar. Public spaces have free WiFi. This beach property also offers a complimentary children's club, a children's pool and a hot tub. Limited free parking is available on a first-come, first-served basis.

This 4-star Cancun property is smoke free.

  • 414 guestrooms or units
  • 10 levels
  • 4 buildings
  • 6 dining venues
  • 5 bars or lounges
  • Deli
  • Kid's club (free)
  • Supervised kid's activities (free)
  • Childcare (surcharge)
  • Towels for the beach
  • Umbrellas for the beach
  • Poolside lounge chairs
  • Umbrellas for the pool
  • Coffee in lobby
  • Dry cleaning
  • Front desk (24 hours)
  • Storage area for luggage
  • Front desk safe
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Games room or arcade
  • Pool or billiards table
  • Corner/local shop
  • Terrace
  • Gift shop
  • Beauty salon
  • Newspapers in lobby (free)
  • ATM
  • On-site shopping
  • Bellhop
  • Lift
  • No smoking on site
  • Bar on the beach
  • Bar by the pool
  • Swim-up bar
Dreams Sands Cancun Resort & Spa - All Inclusive offers 414 air-conditioned accommodations with free minibar items and a safe. 42-inch LED televisions come with cable channels. Bathrooms include baths or showers, bathrobes, slippers and complimentary toiletries.

Guests can surf the web using complimentary wired and wireless Internet access. Business-friendly amenities include desks, desk chairs and telephones. Additionally, rooms include complimentary bottles of water and coffee/tea makers. A nightly turndown service is provided and housekeeping is offered on a daily basis.

Pevonia has 6 treatment rooms, including rooms for couples and outdoor treatment areas. Massages are available on the beach and in the spa. Other services include deep-tissue massages, hot stone massages and sports massages. The spa is equipped with a sauna and a steam room. A variety of treatment therapies are provided, including aromatherapy, hydrotherapy and reflexology. The spa is open daily.

Languages

English, Spanish

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Property amenities

Internet

  • Available in all rooms: Free WiFi and wired internet
  • Available in some public areas: Free WiFi

Parking and transport

  • Area shuttle (surcharge)
  • Free self parking on site
  • Free valet parking on site
  • Limited on-site parking

Food and drink

  • 5 bars/lounges
  • 6 restaurants
  • A beach bar
  • A coffee shop/cafe
  • A poolside bar
  • A swim-up bar
  • Coffee and tea in common areas
  • Snack bar/deli

Restaurants on site

  • El Patio
  • Gaucho
  • Himitsu
  • Portofino
  • World Cafe

Things to do

  • 4 outdoor pools
  • Arcade/game room
  • Beach volleyball
  • Billiards/pool table
  • Children's pool
  • Fitness classes
  • Free children's club
  • Full-service spa
  • Gym
  • Hot tub
  • Kayaking
  • Sailing
  • Sauna
  • Shopping
  • Steam room
  • Yoga classes

Family friendly

  • 4 outdoor pools
  • Arcade/game room
  • Babysitting (surcharge)
  • Children's pool
  • Free children's club
  • Free supervised activities for children
  • Grocery/convenience store
  • Snack bar/deli
  • Trampoline

Conveniences

  • 24-hour front desk
  • ATM
  • Free newspapers in lobby
  • Gift shop/newsstand
  • Grocery/convenience store
  • Hair salon
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Porter/bellhop
  • Tour and ticket assistance
  • Turndown service
  • Wedding services

Outdoors

  • Beach towels
  • Beach umbrellas
  • On a private beach
  • Pool loungers
  • Pool umbrellas
  • Terrace

Full-service spa

  • 6 treatment rooms
  • Aromatherapy
  • Body scrubs
  • Body wraps
  • Couples treatment rooms
  • Deep-tissue massages
  • Facials
  • Hot stone massages
  • Hydrotherapy
  • Manicures/pedicures
  • Outdoor treatment areas
  • Reflexology
  • Sauna
  • Spa open daily
  • Sports massages
  • Steam room
  • Swedish massages

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Lift
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible registration desk

More

  • 10 floors
  • 4 buildings
  • At least 80% lighting from LEDs
  • Comprehensive recycling policy
  • No plastic drinking straws
  • Reusable cups
  • Smoke-free property
  • Vegetarian dining options

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes

Bathroom

  • Bathtub or shower
  • Dressing gowns
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Slippers
  • Towels provided

Entertainment

  • 42-inch LED TV with cable channels

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Free bottled water
  • Free stocked minibar

More

  • Air conditioning
  • Desk
  • Desk chair
  • Iron/ironing board
  • Laptop workspace
  • LED lighting
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 3 PM; check-in end time: midnight
Late check-in subject to availability
Minimum check-in age - 18

Check-out

Check-out before noon
Late check-out subject to availability
A late check-out fee will be charged

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

  • Pets: USD 65 per pet, per night
  • Only dogs are allowed
  • Maximum 1 (weight limit: 22 lb per pet)
  • Pets cannot be left unattended
  • Food and water bowls are available
  • Certain rooms only, restrictions apply
  • You can request a pet-friendly room by reaching out to the property at the number on the booking confirmation
    • Service animals are exempt from fees.

Children and extra beds

  • Children are welcome.

Payment types

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Pet fee: USD 65 per pet, per night
  • Service animals are exempt from fees
  • Late check-out is available for a fee (subject to availability)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and debit cards; cash is not accepted
Noise-free guestrooms cannot be guaranteed
This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children; if you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children. If you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room. This property accepts Visa, Mastercard, American Express and debit cards. Cash is not accepted. Noise-free guestrooms cannot be guaranteed.

We should mention

  • For stays on 1 January, the total price shown includes a charge for a mandatory New Year's Day gala dinner.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Pets are welcome in certain rooms only; other restrictions apply (please see the Fees section for related charges). To make arrangements for your pet, contact the property directly at the number on your booking confirmation.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Cancun Dreams Sands
Cancun Sands Resort
Dreams Cancun Sands
Dreams Resort Cancun
Dreams Sands
Dreams Sands Cancun
Dreams Sands Cancun Resort
Dreams Sands Resort
Dreams Sands Resort Cancun
Sands Cancun
Dreams Sands Cancun Resort Spa All Inclusive
Dreams Sands Cancun Resort Spa
Dreams Sands Cancun Resort All Inclusive
Dreams Sands Resort All Inclusive
Dreams Sands Cancun All Inclusive
Dreams Sands All Inclusive

Frequently asked questions

What is the cancellation policy at Dreams Sands Cancun Resort & Spa - All Inclusive?

Dreams Sands Cancun Resort & Spa - All Inclusive offers free cancellation on select room rates. Check out the cancellation policy for more info.

How much does it cost to stay at Dreams Sands Cancun Resort & Spa - All Inclusive?

As of 11 June 2025, prices found for a 1-night stay for 2 adults at Dreams Sands Cancun Resort & Spa - All Inclusive on 14 June 2025 start from AU$465.7, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is parking available at Dreams Sands Cancun Resort & Spa - All Inclusive?

Yep, Dreams Sands Cancun Resort & Spa - All Inclusive has a free self car park and free valet parking. Onsite parking is limited.

Are there any beaches close to Dreams Sands Cancun Resort & Spa - All Inclusive?

Yep, Dreams Sands Cancun Resort & Spa - All Inclusive is a short 12-minute walk from Forum Beach. Fun beach activities include volleyball, kayaking and sailing.

Is there a spa on site at Dreams Sands Cancun Resort & Spa - All Inclusive?

Yep, Pevonia is available for guests. It has a steam room and a sauna. You'll enjoy heaps of services like body wraps, body scrubs and facials, as well as Swedish massages.

Does Dreams Sands Cancun Resort & Spa - All Inclusive have a pool?

Yep, and guests love it! Dreams Sands Cancun Resort & Spa - All Inclusive has 4 outdoor swimming pools and a kids' pool. Grab your bathers and lounge poolside while enjoying under the shade of an umbrella and with a coldie from the bar.

What luxury perks are available at Dreams Sands Cancun Resort & Spa - All Inclusive?

Dreams Sands Cancun Resort & Spa - All Inclusive features a private beach, 4 outdoor pools and a full-service spa. All guestrooms come with 24-hour room service and free minibar items.

Is Dreams Sands Cancun Resort & Spa - All Inclusive family-friendly?

You bet! With amenities such as a free children's club, a children's pool and free supervised childcare, it's no surprise that Dreams Sands Cancun Resort & Spa - All Inclusive is a hit with families.

Is there a free airport shuttle available at Dreams Sands Cancun Resort & Spa - All Inclusive?

No, Dreams Sands Cancun Resort & Spa - All Inclusive does not offer an airport shuttle service.

Is there a bar or restaurant at Dreams Sands Cancun Resort & Spa - All Inclusive?

Yep, they've got a beach bar and 6 restaurants. Pre dinner cocktails anyone?

What time are check-in & check-out at Dreams Sands Cancun Resort & Spa - All Inclusive?

Check-in begins at 3 PM. Check-out time is noon.

Are pets allowed at Dreams Sands Cancun Resort & Spa - All Inclusive?

Dogs are welcome at Dreams Sands Cancun Resort & Spa - All Inclusive, with food and water bowls on offer. Just so you know, there's a limit of one pet, with a maximum weight of up to 10 kg per pet.

Is there a golf course on site at Dreams Sands Cancun Resort & Spa - All Inclusive?

There isn't one on site, but Cancun Golf Club at Pok Ta Pok is a short 17-minute walk away.

Dreams Sands Cancun Resort & Spa - All Inclusive Reviews

Reviews

8.2

Very good

Rating 10 - Excellent. 551 out of 1143 reviews
Rating 8 - Good. 287 out of 1143 reviews
Rating 6 - Okay. 176 out of 1143 reviews
Rating 4 - Poor. 58 out of 1143 reviews
Rating 2 - Terrible. 71 out of 1143 reviews

8.6/10

Cleanliness

9.0/10

Staff & service

8.4/10

Amenities

8.0/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

8/10 Good

Paul

Liked: Cleanliness, staff & service
Awesome beach, good food, great staff. Specifically event coordinators, Bryan, Leilani, and Diana. Also, bartender Andy Jesus in particular was fantastic. All the servers in the cafe/buffet were a pleasure including Humberto and Noe. Professional and courteous.
Stayed 7 nights in Feb 2025

4/10 Poor

Bronwyn Taylor

Travelled with partner
Disliked: Cleanliness
Honeymoon Resort Review Cons: • Food quality was hit or miss—some meals were decent, but others were underwhelming. • Inconsistent resort credit policy—other preferred guests received a $200 resort credit for massages without attending a tour, but we were told we had to take a tour of their affiliate resort to qualify. • Mysterious bites issue—my husband woke up with multiple bites on his legs on the first two mornings, despite arriving late and not going outside on our first night. While the hotel manager was apologetic and offered to change our room, they refused to take responsibility, insisting the bites were from mosquitoes. However, once we moved rooms, the bites completely stopped, and a local pharmacy suggested they were likely spider bites—making it clear the issue was tied to our original room. • Inconsistent housekeeping—while room service was generally good, there were small inconsistencies, such as not replacing face or hand towels and leaving behind old bottles. Pros: • Great service at restaurants and poolside—staff was attentive and friendly. • Preferred lounge perks with drinks and snacks were a nice touch. • Evening events were enjoyable and added to the atmosphere. • Wide variety of margaritas to choose from, which we loved. • Beautiful beach and stunning hotel room view—a highlight of our stay. • Convenient location, making it easy to explore the area.
Stayed 10 nights in Feb 2025

10/10 Excellent

Grazvydas

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Perfect place
Stayed 5 nights in Mar 2025

10/10 Excellent

Henry

Liked: Cleanliness, staff & service, property conditions & facilities
Very good place
Stayed 4 nights in Feb 2025

6/10 Okay

Christine

Liked: Staff & service
Stayed 3 nights in Mar 2025

10/10 Excellent

Eric William

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful beach. Great food.
Stayed 6 nights in Feb 2025

6/10 Okay

Verified traveller

Disliked: Staff & service, property conditions & facilities

Horrible hotel experience

It was not what I expected, we paid for a 4stars hotel and I think it wasn’t , the personal trying as bad , just because we bought or hotel with another company.It was or anniversary and we plan this vacation and, then give us a double bed , and they make us pay more to be able to have a king bed. But I so how they took care of their guests just because they booked direct with them. They make me feel cheep because I booked with hotel.com . The hotel was feeling apart
Stayed 7 nights in Feb 2025

6/10 Okay

LADONNA ANN

Travelled with partner, Travelled with group
Disliked: Property conditions & facilities
The beach is beautiful. The pools are ok, one pool had several broken tiles and if you weren't careful you would cut your toes. Sergio the waiter provided amazing pool side service. But other pool side service at best was a two. Only one bartender per bar and no speciality shots. The resort as a whole is ran down and could use some up grades. Also the resort is very loud and if you go to bed early don't expect to get to sleep. If you werent at the à la carte restaurants right when they opened there was an hour or more wait. When checking in they want you to up grade to premier for xx dollars per night. All in all the resort is a 2.5 to 3.
Stayed 11 nights in Feb 2025

10/10 Excellent

Catherine

Travelled with family, Travelled with family and small children, Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Kids enjoyed the atmosphere
Stayed 3 nights in Feb 2025

10/10 Excellent

Jose

Liked: Cleanliness, staff & service, property conditions & facilities
Great customer service and great resort
Stayed 5 nights in Feb 2025

2/10 Terrible

William

Liked: Staff & service
Disliked: Property conditions & facilities
Stayed 5 nights in Feb 2025

10/10 Excellent

Monica

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was nice and clean
Stayed 3 nights in Feb 2025

10/10 Excellent

Israel

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Feb 2025

10/10 Excellent

NATHANIEL

Stayed 3 nights in Feb 2025

2/10 Terrible

Y

Travelled with family, Travelled with family and small children, Travelled with group
Disliked: Amenities
food poisoning at one of the restaurants..confirmed by Doctor and stated in medication prescription. condition of property: Very outdated, very small rooms. Preferred option: SCAM…water treatment plant in hotel not working very well, one night,sewer smell in the property and next morning poop floating by the beach.. many people noticed this and is in social media..At speciality restaurants: waiter rushing for order, instead relaxing we were stressed
Stayed 3 nights in Feb 2025

8/10 Good

Sara

Liked: Cleanliness, staff & service
Stayed 7 nights in Feb 2025

10/10 Excellent

Amy

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The beach is out of this world. The staff are all amazing. The food is great. I would go back tomorrow if I could!
Stayed 4 nights in Feb 2025

10/10 Excellent

manuel

Travelled with family
Liked: Amenities
First time staying here was very enjoyable
Stayed 4 nights in Feb 2025

10/10 Excellent

Becca

Stayed 4 nights in Feb 2025

10/10 Excellent

Jeremy

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Are family had an amazing vacation
Stayed 7 nights in Feb 2025

10/10 Excellent

Tracey-lee Helen

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent resort, great food, amazing staff. Beach was amazing
Stayed 7 nights in Feb 2025

10/10 Excellent

Tonya Judy

Liked: Cleanliness, staff & service, property conditions & facilities
The staff and facility was great
Stayed 7 nights in Feb 2025

10/10 Excellent

Marilyn

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Jan 2025

10/10 Excellent

Wyatt Lee

Liked: Cleanliness, staff & service, property conditions & facilities
Was a perfect getaway in paradise.
Stayed 7 nights in Feb 2025

10/10 Excellent

Paul

Liked: Cleanliness, staff & service, property conditions & facilities
The ocean is PERFECT.. The color the sand it’s pitch perfect. The food was top-notch easy accessible to all the restaurants and the app made it very easy to navigate through the hotel.
Stayed 5 nights in Feb 2025