Dreams Sands Cancun Resort & Spa - All Inclusive

4.0 star property
On private beach with 4 outdoor pools, near Forum By The Sea Mall

Photo gallery for Dreams Sands Cancun Resort & Spa - All Inclusive

4 outdoor pools, pool umbrellas, pool loungers
Creator video
4 outdoor pools, pool umbrellas, pool loungers
1 bedroom, free minibar, in-room safe, desk
Lobby

Reviews

8.2 out of 10
Very good

Popular amenities

  • Pet-friendly
The current price is AU$421
includes taxes & fees
30 Oct - 31 Oct

Explore the area

View map
Cancun, QROO
  • Place, Cancun Convention Center
    ‪8 min walk‬
  • Place, Langosta Beach
    ‪4 min drive‬
  • Place, La Isla Shopping Mall
    ‪7 min drive‬
  • Airport, Cancun, Quintana Roo (CUN-Cancun Intl.)
    ‪32 min drive‬

Room options

Deluxe Partial Ocean View King

7.8 out of 10
Good
(6 reviews)

Highlights

Outdoor play area
Air conditioning
Free rollaway/extra beds
Free cots/infant beds
Free minibar items
LED TV
Blackout curtains
Separate bedroom
  • 33 sq m
  • Partial ocean view
  • Sleeps 3

Deluxe Partial Ocean View King with Balcony

7.0 out of 10
Good
(18 reviews)

Highlights

Balcony
Outdoor play area
Air conditioning
Free minibar items
LED TV
Blackout curtains
Separate bedroom
Bathrobes
  • 33 sq m
  • Partial ocean view
  • Sleeps 2

Deluxe Ocean Front Double

8.6 out of 10
Excellent
(13 reviews)

Highlights

Outdoor play area
Air conditioning
Free cots/infant beds
Free minibar items
LED TV
Blackout curtains
Separate bedroom
Bathrobes
  • 33 sq m
  • Ocean view
  • Sleeps 4

Deluxe Ocean Front King with Balcony

Highlights

Balcony
Outdoor play area
Air conditioning
Free minibar items
LED TV
Blackout curtains
Separate bedroom
Bathrobes
  • 33 sq m
  • Ocean view
  • Sleeps 2

Preferred Club King Ocean Front

Highlights

Outdoor play area
Air conditioning
Free rollaway/extra beds
Free cots/infant beds
Free minibar items
LED TV
Blackout curtains
Separate bedroom
  • 33 sq m
  • Ocean view
  • Sleeps 4

Preferred Club Corner Suite Ocean Front

Highlights

Outdoor play area
Air conditioning
Free minibar items
LED TV
Separate bedroom
Blackout curtains
Bathrobes
Private bathroom
  • 45 sq m
  • 1 bedroom
  • Ocean view
  • Sleeps 2
  • 1 King Bed

Preferred Club Honeymoon Plunge Pool Suite

9.4 out of 10
Exceptional
(3 reviews)

Highlights

Furnished patio
Separate sitting area
Private plunge pool
Air conditioning
Free minibar items
LED TV
Separate bedroom
Blackout curtains
  • 33 sq m
  • 1 bedroom
  • Ocean view
  • Sleeps 2
  • 1 King Bed

Deluxe Partial Ocean View Double

8.2 out of 10
Very good
(23 reviews)

Highlights

Outdoor play area
Air conditioning
Free cots/infant beds
Free minibar items
LED TV
Blackout curtains
Separate bedroom
Bathrobes
  • 33 sq m
  • Partial ocean view
  • Sleeps 4

Deluxe Ocean Front King

8.6 out of 10
Excellent
(22 reviews)

Highlights

Outdoor play area
Air conditioning
Free rollaway/extra beds
Free cots/infant beds
Free minibar items
LED TV
Blackout curtains
Separate bedroom
  • 33 sq m
  • Ocean view
  • Sleeps 3

Preferred Club Double Ocean Front

7.6 out of 10
Good
(8 reviews)

Highlights

Outdoor play area
Air conditioning
Free cots/infant beds
Free minibar items
LED TV
Blackout curtains
Separate bedroom
Bathrobes
  • 33 sq m
  • Ocean view
  • Sleeps 4

Family Suite

Highlights

Outdoor play area
Air conditioning
Free cots/infant beds
Free minibar items
LED TV
Separate bedroom
Blackout curtains
Bathrobes
  • 65 sq m
  • 1 bedroom
  • Partial ocean view
  • Sleeps 6
  • 1 King Bed and 2 Double Beds

Preferred Club King Balcony Ocean Front

Highlights

Balcony or patio
Outdoor play area
Air conditioning
Free minibar items
LED TV
Separate bedroom
Blackout curtains
Bathrobes
  • 33 sq m
  • 1 bedroom
  • Ocean view
  • Sleeps 2
  • 1 King Bed

Deluxe Partial Ocean View King

8.0 out of 10
Very good
(23 reviews)

Highlights

Outdoor play area
Air conditioning
Free rollaway/extra beds
Free cots/infant beds
Free minibar items
LED TV
Blackout curtains
Separate bedroom
  • 33 sq m
  • Partial ocean view
  • Sleeps 3
  • 1 King Bed

Premium Double Partial Ocean View

8.8 out of 10
Excellent
(3 reviews)

Highlights

Outdoor play area
Air conditioning
Free cots/infant beds
Free minibar items
LED TV
Blackout curtains
Separate bedroom
Bathrobes
  • 33 sq m
  • Partial ocean view
  • Sleeps 4
  • 1 Double Bed

Premium Double Ocean Front

8.0 out of 10
Very good
(6 reviews)

Highlights

Outdoor play area
Air conditioning
Free cots/infant beds
Free minibar items
LED TV
Blackout curtains
Separate bedroom
Bathrobes
  • 33 sq m
  • Ocean view
  • Sleeps 4
  • 1 Double Bed

Premium King Balcony Ocean Front

8.8 out of 10
Excellent
(17 reviews)

Highlights

Balcony
Outdoor play area
Air conditioning
Free minibar items
LED TV
Blackout curtains
Separate bedroom
Bathrobes
  • 33 sq m
  • Ocean view
  • Sleeps 3
  • 1 King Bed

Premium Preferred Club Double Ocean Front

7.6 out of 10
Good
(11 reviews)

Highlights

Outdoor play area
Air conditioning
Free cots/infant beds
Free minibar items
LED TV
Blackout curtains
Separate bedroom
Bathrobes
  • 33 sq m
  • Ocean view
  • Sleeps 4
  • 1 Double Bed

Premium Preferred Club King Ocean Front

7.8 out of 10
Good
(7 reviews)

Highlights

Outdoor play area
Air conditioning
Free rollaway/extra beds
Free cots/infant beds
Free minibar items
LED TV
Blackout curtains
Separate bedroom
  • 33 sq m
  • Ocean view
  • Sleeps 3
  • 1 King Bed

Premium Preferred Club King Balcony Ocean Front

8.8 out of 10
Excellent
(8 reviews)

Highlights

Balcony
Outdoor play area
Air conditioning
Free minibar items
LED TV
Blackout curtains
Separate bedroom
Bathrobes
  • 33 sq m
  • Ocean view
  • Sleeps 3
  • 1 King Bed

Preferred Club Master Suite

Highlights

Outdoor play area
Separate sitting area
Air conditioning
Free cots/infant beds
Free minibar items
LED TV
Sofa bed
Separate bedroom
  • 96 sq m
  • Ocean view
  • Sleeps 4
  • 1 King Bed

Presidential Suite (Presidential)

Highlights

Outdoor play area
Separate dining area
Separate sitting area
Air conditioning
Free cots/infant beds
Dining table
Free minibar items
LED TV
  • 132 sq m
  • Ocean view
  • Sleeps 3
  • 1 King Bed

Preferred Club Double Balcony Ocean Front

10.0 out of 10
Exceptional
(3 reviews)

Highlights

Outdoor play area
Air conditioning
Free minibar items
LED TV
Blackout curtains
Separate bedroom
Bathrobes
Private bathroom
  • 33 sq m
  • Ocean view
  • Sleeps 4
  • 1 Double Bed

Deluxe Family Connecting Room

Highlights

Outdoor play area
Air conditioning
Free rollaway/extra beds
Free cots/infant beds
Free minibar items
LED TV
Blackout curtains
Separate bedroom
  • 65 sq m
  • Partial ocean view
  • Sleeps 6
  • 1 Double Bed

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About the area

Cancun

An all-inclusive stay in Cancun awaits you at Dreams Sands Cancun Resort & Spa - All Inclusive. Within just a 15-minute stroll, you'll find Cancun Convention Center and Forum By The Sea Mall. Highlights at this beachfront property include 6 restaurants, 4 outdoor swimming pools and a full-service spa. .A relaxing visit to Pevonia can include deep-tissue massages and hot stone massages along with body wraps, body scrubs and aromatherapy. The buffet restaurant, World Cafe, serves international cuisine and is open for breakfast, lunch and dinner. With 5 lounge bars and a beach bar to choose from, you can enjoy a drink at the property. Spend the day at the private beach where you'll find umbrellas, and enjoy the on-site free kids' club and gym. Additionally, you'll find free Wi-Fi in public areas, a hot tub and a children's swimming pool. Bring your pet along and take advantage of this property's pet-friendly amenities, such as food and water bowls. There's also free valet parking, along with the convenience of an area shuttle. .With a stay at this 4-property class Zona Hotelera property, you'll be 3.3 km (2.1 mi) from Langosta Beach and 3.8 km (2.4 mi) from La Isla Shopping Mall.

What's nearby

  • Cancun Convention Center - 8 min walk - 0.7 km
  • Forum Beach - 11 min walk - 1.0 km
  • Gaviota Azul Beach - 14 min walk - 1.2 km
  • Langosta Beach - 4 min drive - 3.5 km
  • La Isla Shopping Mall - 7 min drive - 4.3 km

Getting around

  • Cancun, Quintana Roo (CUN-Cancun Intl.) - 26 min drive

Restaurants

  • ‪Turquesa Restaurant - ‬5 min walk
  • ‪Miramar - ‬5 min walk
  • ‪Lounge 24 - ‬2 min walk
  • ‪Lobby Bar - ‬2 min walk
  • ‪Casa Rolandi - ‬5 min walk

About this property

Dreams Sands Cancun Resort & Spa - All Inclusive

On private beach with 4 outdoor pools, near Forum By The Sea Mall
Dreams Sands Cancun Resort & Spa - All Inclusive is an all-inclusive property. Room rates include meals and beverages at on-site restaurants and bars. Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages and other amenities.

Simply walk outside to feel the sun on your face at the white sand beach. At Dreams Sands Cancun Resort & Spa - All Inclusive, you can cool off in one of the 4 outdoor swimming pools and indulge in a pampering afternoon at the full-service spa.

There are 6 restaurants on site, as well as a coffee shop/cafΘ and a nearby snack bar/deli. You can enjoy a drink at one of the bars, which include 5 bars/lounges, a beach bar and a poolside bar. Public spaces have free WiFi. This all-inclusive property also offers a complimentary children's club, a children's pool and a hot tub. Limited free parking is available on a first-come, first-served basis.

This 4-star Cancun property is smoke free.

  • 414 guestrooms or units
  • 10 levels
  • 4 buildings
  • 6 dining venues
  • 5 bars or lounges
  • Deli
  • Kid's club (free)
  • Supervised kid's activities (free)
  • Childcare (surcharge)
  • Towels for the beach
  • Umbrellas for the beach
  • Poolside lounge chairs
  • Umbrellas for the pool
  • Coffee in lobby
  • Dry cleaning
  • Front desk (24 hours)
  • Storage area for luggage
  • Front desk safe
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Games room or arcade
  • Corner/local shop
  • Terrace
  • Gift shop
  • Beauty salon
  • Newspapers in lobby (free)
  • ATM
  • On-site shopping
  • Bellhop
  • Lift
  • No smoking on site
  • Bar on the beach
  • Bar by the pool
  • Swim-up bar
Dreams Sands Cancun Resort & Spa - All Inclusive offers 414 air-conditioned accommodations with free minibar items and a safe. 42-inch LED televisions come with cable channels. Bathrooms include baths or showers, bathrobes, slippers and complimentary toiletries.

Guests can surf the web using complimentary wired and wireless Internet access. Business-friendly amenities include desks, desk chairs and telephones. Additionally, rooms include complimentary bottles of water and coffee/tea makers. A nightly turndown service is provided and housekeeping is offered on a daily basis.

Pevonia has 6 treatment rooms, including rooms for couples and outdoor treatment areas. Massages are available on the beach and in the spa. Other services include deep-tissue massages, hot stone massages and sports massages. The spa is equipped with a sauna and a steam room. A variety of treatment therapies are provided, including aromatherapy, hydrotherapy and reflexology. The spa is open daily.

Similar properties

Property amenities

Internet

  • Available in all rooms: Free WiFi and wired internet
  • Available in some public areas: Free WiFi

Parking and transport

  • Area shuttle (surcharge)
  • Free self parking on site
  • Free valet parking on site
  • Limited on-site parking

Food and drink

  • 5 bars/lounges
  • 6 restaurants
  • A beach bar
  • A coffee shop/cafe
  • A poolside bar
  • A swim-up bar
  • Coffee and tea in common areas
  • Snack bar/deli

Restaurants on site

  • El Patio
  • Gaucho
  • Himitsu
  • Portofino
  • World Cafe

Things to do

  • 4 outdoor pools
  • Arcade/game room
  • Beach volleyball
  • Children's pool
  • Fitness classes
  • Free children's club
  • Full-service spa
  • Gym
  • Hot tub
  • Kayaking
  • Sailing
  • Shopping
  • Table tennis
  • Yoga classes

Family friendly

  • 4 outdoor pools
  • Arcade/game room
  • Babysitting (surcharge)
  • Children's pool
  • Free children's club
  • Free supervised activities for children
  • Grocery/convenience store
  • Lifeguards on site
  • Snack bar/deli
  • Trampoline

Conveniences

  • 24-hour front desk
  • ATM
  • Free newspapers in lobby
  • Gift shop/newsstand
  • Grocery/convenience store
  • Hair salon
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Porter/bellhop
  • Tour and ticket assistance
  • Turndown service
  • Wedding services

Outdoors

  • Beach towels
  • Beach umbrellas
  • On a private beach
  • Pool loungers
  • Pool umbrellas
  • Terrace

Full-service spa

  • 6 treatment rooms
  • Aromatherapy
  • Body scrubs
  • Body wraps
  • Couples treatment rooms
  • Deep-tissue massages
  • Facials
  • Hot stone massages
  • Hydrotherapy
  • Manicures/pedicures
  • Outdoor treatment areas
  • Reflexology
  • Sauna
  • Spa open daily
  • Sports massages
  • Steam room
  • Swedish massages

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Lift
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible registration desk

More

  • 10 floors
  • 4 buildings
  • At least 80% lighting from LEDs
  • Comprehensive recycling policy
  • Lifeguards
  • No plastic drinking straws
  • Reusable cups
  • Smoke-free property
  • Vegetarian dining options

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes

Bathroom

  • Bathtub or shower
  • Dressing gowns
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Slippers
  • Towels provided

Entertainment

  • 42-inch LED TV with cable channels

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Free bottled water
  • Free stocked minibar

More

  • Air conditioning
  • Desk
  • Desk chair
  • Iron/ironing board
  • Laptop workspace
  • LED lighting
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 3 PM; check-in end time: midnight
Late check-in subject to availability
Minimum check-in age - 18

Check-out

Check-out before noon
Late check-out subject to availability
A late check-out fee will be charged

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

  • Pets: USD 65 per pet, per night
  • Only dogs are allowed
  • Maximum 1 (weight limit: 22 lb per pet)
  • Pets cannot be left unattended
  • Food and water bowls are available
  • Certain rooms only, restrictions apply
  • You can request a pet-friendly room by reaching out to the property at the number on the booking confirmation
  • Service animals are exempt from fees.

Children and extra beds

  • Children are welcome.

Payment types

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Pet fee: USD 65 per pet, per night
  • Service animals are exempt from fees
  • Late check-out is available for a fee (subject to availability)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and debit cards; cash is not accepted
Noise-free guestrooms cannot be guaranteed
This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children; if you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children. If you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room. This property accepts Visa, Mastercard, American Express and debit cards. Cash is not accepted. Noise-free guestrooms cannot be guaranteed.

We should mention

  • For stays on 1 January, the total price shown includes a charge for a mandatory New Year's Day gala dinner.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Pets are welcome in certain rooms only; other restrictions apply (please see the Fees section for related charges). To make arrangements for your pet, contact the property directly at the number on your booking confirmation.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Cancun Dreams Sands
Cancun Sands Resort
Dreams Cancun Sands
Dreams Resort Cancun
Dreams Sands
Dreams Sands Cancun
Dreams Sands Cancun Resort
Dreams Sands Resort
Dreams Sands Resort Cancun
Sands Cancun
Dreams Sands Cancun Resort Spa All Inclusive
Dreams Sands Cancun Resort Spa
Dreams Sands Cancun Resort All Inclusive
Dreams Sands Resort All Inclusive
Dreams Sands Cancun All Inclusive
Dreams Sands All Inclusive

Frequently asked questions

What is the cancellation policy at Dreams Sands Cancun Resort & Spa - All Inclusive?

Dreams Sands Cancun Resort & Spa - All Inclusive offers free cancellation on select room rates. Check out the cancellation policy for more info.

How much does it cost to stay at Dreams Sands Cancun Resort & Spa - All Inclusive?

As of 28 Oct 2025, prices found for a 1-night stay for 2 adults at Dreams Sands Cancun Resort & Spa - All Inclusive on 30 Oct 2025 start from AU$420.73, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is parking available at Dreams Sands Cancun Resort & Spa - All Inclusive?

Yep, Dreams Sands Cancun Resort & Spa - All Inclusive has a free self car park and free valet parking. Onsite parking is limited.

Are there any beaches close to Dreams Sands Cancun Resort & Spa - All Inclusive?

Yep, Dreams Sands Cancun Resort & Spa - All Inclusive is a short 12-minute walk from Forum Beach. Fun beach activities include volleyball, kayaking and sailing.

Is there a spa on site at Dreams Sands Cancun Resort & Spa - All Inclusive?

Yep, Pevonia is available for guests. It has a steam room and a sauna. You'll enjoy heaps of services like body wraps, body scrubs and facials, as well as hot stone massages.

Does Dreams Sands Cancun Resort & Spa - All Inclusive have a pool?

Yep, and guests love it! Dreams Sands Cancun Resort & Spa - All Inclusive has 4 outdoor swimming pools and a kids' pool. Grab your bathers and lounge poolside while enjoying under the shade of an umbrella and with a coldie from the bar.

What luxury perks are available at Dreams Sands Cancun Resort & Spa - All Inclusive?

Dreams Sands Cancun Resort & Spa - All Inclusive features a private beach, 4 outdoor pools and a full-service spa. All guestrooms come with 24-hour room service and free minibar items.

Is Dreams Sands Cancun Resort & Spa - All Inclusive family-friendly?

You bet! With amenities such as a free children's club, a children's pool and free supervised childcare, it's no surprise that Dreams Sands Cancun Resort & Spa - All Inclusive is a hit with families.

Is there a free airport shuttle available at Dreams Sands Cancun Resort & Spa - All Inclusive?

No, Dreams Sands Cancun Resort & Spa - All Inclusive does not offer an airport shuttle service.

Is there a bar or restaurant at Dreams Sands Cancun Resort & Spa - All Inclusive?

Yep, they've got a beach bar and 6 restaurants. Pre dinner cocktails anyone?

What time are check-in & check-out at Dreams Sands Cancun Resort & Spa - All Inclusive?

Check-in begins at 3 PM. Check-out time is noon.

Are pets allowed at Dreams Sands Cancun Resort & Spa - All Inclusive?

Dogs are welcome at Dreams Sands Cancun Resort & Spa - All Inclusive, with food and water bowls on offer. Just so you know, there's a limit of one pet, with a maximum weight of up to 10 kg per pet.

Is there a golf course on site at Dreams Sands Cancun Resort & Spa - All Inclusive?

There isn't one on site, but Cancun Golf Club at Pok Ta Pok is a short 17-minute walk away.

Reviews

Dreams Sands Cancun Resort & Spa - All Inclusive Reviews

8.2

Very good

8.8/10

Cleanliness

9.0/10

Staff & service

8.4/10

Amenities

8.0/10

Property conditions & facilities

8.4/10

Eco-friendliness
Rating 10 - Excellent. 732 out of 1468 reviews
Rating 8 - Good. 355 out of 1468 reviews
Rating 6 - Okay. 215 out of 1468 reviews
Rating 4 - Poor. 72 out of 1468 reviews
Rating 2 - Terrible. 94 out of 1468 reviews

Reviews

10/10 Excellent

Christine

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Jul 2025

10/10 Excellent

Ashley

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property was excellent and the staff was welcoming everyday.
Stayed 4 nights in Jul 2025

10/10 Excellent

Ronald, Jessup

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Overall, everything was great. The beach was the best in the area.
Stayed 3 nights in Jul 2025

10/10 Excellent

norvinda

Stayed 7 nights in Jul 2025

10/10 Excellent

Derrick

Stayed 3 nights in Jul 2025

10/10 Excellent

Oscar

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The resort was great, saw a fire show the first night and live music the last night, staff was on point with service
Stayed 4 nights in Jul 2025

10/10 Excellent

Alberto

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Jul 2025

10/10 Excellent

Beth

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Highly recommended

Beautiful time, excellent stay, happy with all services. I will recommend you to others!
Stayed 4 nights in Jul 2025

10/10 Excellent

Marcie

Liked: Cleanliness, property conditions & facilities
Stayed 3 nights in Jul 2025

8/10 Good

Andrea

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Stayed 5 nights in Jul 2025

10/10 Excellent

Sharon

Liked: Cleanliness, staff & service, property conditions & facilities
The staff was incredibly helpful and friendly.
Stayed 6 nights in Jul 2025

8/10 Good

Lillie

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Jul 2025

10/10 Excellent

Sandra

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This will be on my top 5 places to stay in Cancun. Repeatedly. The hospitality was amazing. They always greeted you with a smile. all the restaurants and the food were amazing. They always had events that we could hear from the balcony, which was also cool.
Stayed 5 nights in Jul 2025

2/10 Terrible

Yoneidy

Disliked: Staff & service, property conditions & facilities
The food wasn’t that great at all and the property didn’t really match what it looks like in photos. The staff weren’t so great. I paid to upgrade to the “prefer” member status and still got poor customer service
Stayed 3 nights in Jul 2025

10/10 Excellent

Javier

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Jul 2025

10/10 Excellent

Cidi

Stayed 3 nights in Jul 2025

6/10 Okay

Omar Matzumura, Wayne

Travelled with family and small children
Liked: Staff & service
Disliked: Property conditions & facilities
The property needs a major update is super old. The service was great nothing to complain with the service but unfortunately this is just an old location and I don’t recommend it.
Stayed 5 nights in Jun 2025

10/10 Excellent

Anthony Lorenzo

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Jul 2025

8/10 Good

Nancy

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The service is top notch. Great beach and good food options!
Stayed 4 nights in Jul 2025

4/10 Poor

Dinorah

Travelled with family
Liked: Cleanliness, staff & service
Staying at this hotel was a horrible and stressful experience overall. The beach area is terrible, half of their small beach area is full of rocks and you can't even swim there. The food was just ok but I hated that they called pastel de tres leches to a horrible cake that was actually not tres leches. The worst part was when they told us to go to the front desk to receive some coupons. They gave us some useless coupons and insisted that we should attend a presentation, promising us to receive a massage in exchange. Unfortunately, we made a mistake and accepted the invitation. The nightmare began! The sales persons, Daniela and Monse, were trying to sell us a membership to UNLIMITED VACATION CLUB. They made us a lot of promises and they were very persistent. The more we said no, they more they would make promises to convince us to buy the membership. We spent 6 hours there! And we finally bought the membership. Three days later, we realized that they lied to us! Most of their promises were false! I called Daniela and ask for an explanation and she kept assuring that she didn't know that all she promised us was not included in the plan. I requested a cancellation for the membership because they didn't give me what they promised and they refused to give me a full refund, saying that from the $4841 we paid, they would keep $745 dollars for a bottle of wine that we received and the massages! DO NOT ATTEND THE PRESENTATION AND DO NOT BUY THE MEMBERSHIP! Do not let them fool you!!!
Stayed 6 nights in Jun 2025

8/10 Good

Sara

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities
I really enjoyed this place. The beach was spectacular and so great for little kids. The food was good. Staff is amazing. The resort smells amazing. The main pool needs some work. Overall, I’d definitely return.
Stayed 5 nights in Jul 2025

10/10 Excellent

Annalisa

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
Armando from VIP guest services was so accommodating and professional, he went above and beyond to ensure that we were happy and comfortable, he assisted us with everything, he was our go to guy. Excellent, great personality, promt and very caring.
Stayed 6 nights in Jul 2025

8/10 Good

Kimberly

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Perfect for our family trip. Rooms were nice although room smelled musty also smelled sewage pipes and made me sick being there a week. Room service brought in an air purifier which helped. The staff was wonderful!!
Stayed 6 nights in Jul 2025

8/10 Good

Leonel

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
.muy amables las personas que nos atendieron Solamente lo que no me gusto fue que el agua de la llave olia mall pero todo lo demas muy bien muchas gracias
Stayed 4 nights in Jul 2025

8/10 Good

mauricio, El cajon

Stayed 2 nights in Jul 2025