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Krystal Cancun

3.5 star property

Photo gallery for Krystal Cancun

Poolside bar
View from room
Lobby
Outdoor pool, pool umbrellas, pool loungers
5 restaurants; breakfast, lunch, dinner, and brunch served

Reviews

7.6 out of 10
Good

Popular amenities

  • Spa pool
  • Spa
  • Parking included
  • Free Wi-Fi
  • Restaurant
The current price is AU$217
includes taxes & fees
11 June - 12 June

Explore the area

View map
Paseo Kukulcan km 9, lotes 9 y 9A, Zona Hotelera, Cancun, QROO, 77500
  • Place, Gaviota Azul Beach
    ‪3 min walk‬
  • Place, Cancun Convention Center
    ‪5 min walk‬
  • Place, Forum Beach
    ‪6 min walk‬
  • Airport, Cancun, Quintana Roo (CUN-Cancun Intl.)
    ‪50 min drive‬

Room options

View all photos for Standard Room, 1 King Bed, City View

Standard Room, 1 King Bed, City View | View from room

Standard Room, 1 King Bed, City View

7.2 out of 10
Good
(75 reviews)
  • City view
  • 32 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
  • Free Wi-Fi

View all photos for Club Room, 1 King Bed, Balcony, Ocean View

Minibar, in-room safe, blackout curtains, soundproofing

Club Room, 1 King Bed, Balcony, Ocean View

7.8 out of 10
Good
(10 reviews)
  • Ocean view
  • 34 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed
  • Free Wi-Fi

View all photos for Family Studio, 1 King Bed with Sofa bed, Ocean View

Family Studio, 1 King Bed with Sofa bed, Ocean View

Family Studio, 1 King Bed with Sofa bed, Ocean View

9.0 out of 10
Wonderful
(2 reviews)
  • Ocean view
  • 40 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed
  • Free Wi-Fi

View all photos for Romantic Room, 1 King Bed, Balcony, Oceanfront

Minibar, in-room safe, blackout curtains, soundproofing

Romantic Room, 1 King Bed, Balcony, Oceanfront

7.8 out of 10
Good
(16 reviews)
  • Ocean view
  • 34 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
  • Free Wi-Fi

View all photos for Deluxe Room, 1 King Bed, Balcony, Ocean View

Deluxe Room, 1 King Bed, Balcony, Ocean View

Deluxe Room, 1 King Bed, Balcony, Ocean View

7.4 out of 10
Good
(21 reviews)
  • Ocean view
  • 32 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
  • Free Wi-Fi

View all photos for Deluxe Room, 2 Double Beds, Balcony, Ocean View

Deluxe Room, 2 Double Beds, Balcony, Ocean View

Deluxe Room, 2 Double Beds, Balcony, Ocean View

7.4 out of 10
Good
(72 reviews)
  • Ocean view
  • 32 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds
  • Free Wi-Fi

View all photos for Standard Room, 2 Double Beds, City View

Standard Room, 2 Double Beds, City View | View from room

Standard Room, 2 Double Beds, City View

7.8 out of 10
Good
(68 reviews)
  • City view
  • 32 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds
  • Free Wi-Fi

View all photos for Club Room, 2 Double Beds, Balcony, Ocean View

Club Room, 2 Double Beds, Balcony, Ocean View

Club Room, 2 Double Beds, Balcony, Ocean View

  • Ocean view
  • 34 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds
  • Free Wi-Fi

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About the area

Cancun

At Krystal Cancun, you'll be connected to the convention centre and 3.5 km (2.2 mi) from La Isla Shopping Mall. Highlights at this beachfront resort include 5 restaurants, 3 bars/lounges and a full-service spa. .A day of pampering can include massages and body wraps along with aromatherapy and mani/pedis. The theme restaurant, El Mortero, serves Mexican cuisine and is open for brunch and dinner. For a drink, you can stop by the resort's own poolside bar. Spend the day at the beach where you'll find umbrellas, and enjoy the on-site outdoor swimming pool and free kids' club. Additionally, you'll find free Wi-Fi in public areas, a gym and a hot tub. Buffet breakfast is available daily between 6:30 AM and 11:30 AM. There's also free valet parking, along with the convenience of car rentals on site. .Places within a 15-minute drive of this 3.5-property class Zona Hotelera resort include Aquaworld and El Rey Ruins.
View more Resorts in CancunOpens in a new window

What's nearby

  • Gaviota Azul Beach - 3 min walk - 0.3 km
  • Cancun Convention Center - 5 min walk - 0.4 km
  • Plaza Caracol Mall - 6 min walk - 0.6 km
  • Forum Beach - 6 min walk - 0.6 km
  • Caracol Beach - 8 min walk - 0.7 km

Getting around

  • Cancun, Quintana Roo (CUN-Cancun Intl.) - 27 min drive

Restaurants

  • ‪Hooters - ‬3 min walk
  • ‪Mandala - ‬3 min walk
  • ‪Mandala Beach Club - ‬5 min walk
  • ‪Mediterraneo - ‬1 min walk
  • ‪Lobby Bar - ‬1 min walk

About this property

Krystal Cancun

Some rates at Krystal Cancun are all-inclusive. These rates include on-site meals and beverages, and may include taxes and gratuities. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages and other amenities.

Krystal Cancun offers its guests a full-service spa, an outdoor pool, and a health club. There are 5 restaurants on site, along with a nearby snack bar/deli. You can enjoy a drink at one of the bars, which include 3 bars/lounges and a poolside bar. Public spaces have free WiFi.

There are 5 meeting rooms available. A children's pool, a hot tub, and a sauna are also featured at the family-friendly Krystal Cancun. Limited free parking is available on a first-come, first-served basis.

This 3.5-star Cancun resort is smoke free.

  • 502 guestrooms or units
  • 8 levels
  • 4 buildings
  • 5 dining venues
  • 3 bars or lounges
  • Deli
  • Kid's club (free)
  • Childcare (surcharge)
  • Towels for the beach
  • Umbrellas for the beach
  • Poolside lounge chairs
  • Umbrellas for the pool
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Staff members are multilingual
  • Storage area for luggage
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Pool or billiards table
  • Garden
  • Gift shop
  • Beauty salon
  • Television in lobby
  • ATM
  • On-site shopping
  • Lift
  • No smoking on site
  • Water dispenser
  • Bar by the pool
  • Swim-up bar
Krystal Cancun offers 502 accommodations with minibars and laptop-compatible safes. 42-inch LED televisions come with cable channels.

Bathrooms include a shower with a rainfall showerhead, and complimentary toiletries. Guests can surf the web using complimentary wireless Internet access. Additionally, rooms include coffee/tea makers and an iron/ironing board. Housekeeping is provided on a daily basis.

Guests can pamper themselves with a trip to the on-site spa, which has 2 treatment rooms. Services include facials, body wraps, body scrubs and manicures and pedicures. A variety of treatment therapies are provided, including aromatherapy. The spa is open daily.

Similar properties

View from room
Krystal Cancun All Inclusive
Zona Hotelera
  • Pool
  • Spa pool
  • All-inclusive
  • Spa
3.8 out of 5, Good, 1,332 reviews
The price is AU$356
includes taxes & fees
14 June - 15 June
Krystal Cancun All Inclusive

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Free self parking on site
  • Free valet parking on site
  • Limited on-site valet and self parking

Food and drink

  • Daily buffet breakfast available 6:30 AM to 11:30 AM for a fee: MXN 390 for adults and MXN 195 for children
  • 3 bars/lounges
  • 5 restaurants
  • A poolside bar
  • A swim-up bar
  • Snack bar/deli

Restaurants on site

  • Aquamarina
  • El Mortero
  • Fisheria
  • Las Velas
  • Mediterraneo

Things to do

  • Beach volleyball
  • Billiards/pool table
  • Children's pool
  • Free children's club
  • Full-service spa
  • Games
  • Health club
  • Hot tub
  • Outdoor pool
  • Sauna
  • Shopping
  • Steam room
  • TV in common areas
  • Yoga classes

Family friendly

  • Children's books
  • Children's pool
  • Children's toys
  • Dining table
  • Free children's club
  • In-room babysitting
  • Laundry facilities
  • Outdoor pool
  • Snack bar/deli
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • ATM
  • Gift shop/newsstand
  • Guidebooks
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Water dispenser

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Tour and ticket assistance
  • Wedding services

Business services

  • 5 meeting rooms

Outdoors

  • Beach towels
  • Beach umbrellas
  • Garden
  • On the beach
  • On the waterfront
  • Pool loungers
  • Pool umbrellas
  • Vegetable garden

Full-service spa

  • 2 treatment rooms
  • Aromatherapy
  • Body scrubs
  • Body wraps
  • Facials
  • Manicures/pedicures
  • Massage
  • Spa open daily

Accessibility

  • Lift (91 centimetre wide door)

More

  • 4 buildings
  • 8 floors
  • At least 80% lighting from LEDs
  • At least 80% of food locally-sourced
  • At least 80% organic food
  • Banquet hall
  • Comprehensive recycling policy
  • Eco-friendly cleaning products used
  • Local culture and ecosystem education
  • No plastic coffee stirrers
  • No plastic drinking straws
  • No plastic soft drink bottles
  • Reusable cups
  • Reusable tableware
  • Smoke-free property
  • Vegan dining options
  • Vegetarian dining options
  • Water dispenser usage encouraged

Room amenities

Bedroom

  • Blackout drapes

Bathroom

  • Free toiletries
  • Private bathroom
  • Rainfall showerhead
  • Shampoo
  • Shower
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • 42-inch LED TV with cable channels

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Dining table
  • Minibar
  • Restaurant dining guides

More

  • Air conditioning (climate-controlled)
  • Cleaning products are eco-friendly
  • Connecting rooms available
  • Eco-friendly toiletries
  • Heating
  • Iron/ironing board
  • Laptop-compatible safe
  • Phone
  • Recycling
  • Soundproofed rooms
  • Window screens

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: anytime
Contactless check-in and check-out are available
Minimum check-in age - 18

Check-out

Check-out before noon
Contactless check-out
Late check-out subject to availability
A late check-out fee will be charged

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • Pets and service animals are not allowed at Krystal Cancun

Children and extra beds

  • Children are welcome.

Payment types

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • Cash Breakage deposit: MXN 3000 per stay
  • A tax is imposed by the city: MXN 85.40 per accommodation, per night

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: from approximately MXN 390 for adults and from MXN 195 for children
  • Late check-out is available for a fee (subject to availability)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards and cash
Cashless transactions are available
Safety features at this property include a fire extinguisher, a smoke detector and a security system
This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children; if you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Charges for extra guests may apply and vary according to property policy.
A cash deposit or credit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children. If you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room. This property accepts Visa, Mastercard, American Express, debit cards and cash. For guests' safety, the property includes a fire extinguisher, a smoke detector and a security system in all accommodation. Cashless payment methods are available for all transactions.

Property Registration Number 005-007-000112/2025

We should mention

  • Registered guests are the only ones allowed to be in guestrooms.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • Certain facilities might have restricted access. For details, you can contact the property at the number on the booking confirmation.
  • Pets and service animals are not allowed on site.

Property is also known as

Cancun Krystal
Krystal Cancun
Krystal Hotel
Krystal Hotel Cancun
Krystal Cancun Hotel Cancun
Nh Krystal Cancun Hotel
Nh Krystal Hotel Cancun
Krystal Cancun Hotel
Nh Hotels Cancun
Krystal Cancun Resort
Krystal Resort
Nh Hotels Cancun
Krystal Hotel Cancun
Nh Krystal Cancun Hotel
Nh Krystal Hotel Cancun
Krystal Cancun Resort
Krystal Cancun Cancun
Krystal Cancun Resort Cancun

Frequently asked questions

What is the cancellation policy at Krystal Cancun?

Krystal Cancun offers free cancellation on select room rates. Check out the cancellation policy for more info.

How much does it cost to stay at Krystal Cancun?

As of 21 May 2026, prices found for a 1-night stay for 2 adults at Krystal Cancun on 11 June 2026 start from AU$217, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is parking available at Krystal Cancun?

Yep, Krystal Cancun has a free self car park and free valet parking. Onsite parking is limited.

Are there any beaches close to Krystal Cancun?

Yep, Krystal Cancun is a short 3-minute walk from Gaviota Azul Beach. Fun beach activities include volleyball, snorkelling and scuba diving. You can also find boat tours.

Is there a spa on site at Krystal Cancun?

Yep, there is an onsite spa at Krystal Cancun. You'll enjoy heaps of services like body wraps, body scrubs and facials.

Does Krystal Cancun have a pool?

Yep, and guests love it! Krystal Cancun has an outdoor pool and a kids' pool. Grab your bathers and lounge poolside while enjoying under the shade of an umbrella and with a coldie from the bar.

What luxury perks are available at Krystal Cancun?

Krystal Cancun features a full-service spa, a health club and an outdoor pool.

What makes Krystal Cancun a romantic place to stay?

1 hot tub and ocean-view dining, as well as rainfall showerheads in the guestrooms, all help set the scene for a romantic weekend at Krystal Cancun.

Is Krystal Cancun family-friendly?

You bet! With amenities such as a free children's club and a children's pool, as well as children's books and childcare services in the guestrooms, it's no surprise that Krystal Cancun is a hit with families.

Does Krystal Cancun serve breakfast?

Sure does, buffet brekkie is on offer daily between 6:30 AM and 11:30 AM.

Is there a free airport shuttle available at Krystal Cancun?

No, Krystal Cancun does not offer an airport shuttle service.

Is there a bar or restaurant at Krystal Cancun?

Yep, they've got a poolside bar and 5 restaurants. Pre dinner cocktails anyone?

What time are check-in & check-out at Krystal Cancun?

Check-in begins at 3:00 PM. Check-out time is noon.

Are pets allowed at Krystal Cancun?

No, pets and service animals are not allowed.

Krystal Cancun Reviews

Reviews

7.6

Good

Rating 10 - Excellent. 664 out of 1548 reviews
Rating 8 - Good. 351 out of 1548 reviews
Rating 6 - Okay. 235 out of 1548 reviews
Rating 4 - Poor. 136 out of 1548 reviews
Rating 2 - Terrible. 162 out of 1548 reviews

8.0/10

Cleanliness

7.8/10

Staff & service

7.8/10

Amenities

7.2/10

Property conditions & facilities

Reviews

10/10 Excellent

Marlen

Stayed 2 nights in Feb 2026

10/10 Excellent

mark

Stayed 1 night in Oct 2025

10/10 Excellent

Christopher Alan

Stayed 2 nights in Dec 2025

10/10 Excellent

Aakash

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Not bad
Stayed 2 nights in Feb 2026

10/10 Excellent

Janice Marie, West Springfield

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
We love CeCi at Las Velas💗. She was incredibly welcoming and attentive and so kind….we felt like family!! We also loved so may other staff members there throughout the resort!!
Stayed 12 nights in Feb 2026

10/10 Excellent

Mitzi, Seattle

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
The breakfast waitress Cece was excellent! She helped us each day we were there! Bravo!
Stayed 4 nights in Jan 2026

8/10 Good

Nicola

Stayed 2 nights in Feb 2026

10/10 Excellent

Jesus Evaristo Tenorio

Stayed 3 nights in Feb 2026

6/10 Okay

vuyo

Liked: Cleanliness, property conditions & facilities
Clean, annoying staff, decent amenities
Stayed 2 nights in Feb 2026

10/10 Excellent

Maribeth, Huntington Beach

Stayed 1 night in Jan 2026

4/10 Poor

Keshaye Lurri

Stayed 7 nights in Oct 2025

10/10 Excellent

Rita de k

Travelled with family
Liked: Cleanliness, staff & service, amenities
Gostamos muito , a comida maravilhosa , a melhor que já comi em todos hotéis , as bebidas podem melhorar , o ar condicionado na gelava , quarto grande que foi um ponto forte .
Stayed 7 nights in Feb 2026

10/10 Excellent

RICARDO, Fontana

Stayed 4 nights in Feb 2026

10/10 Excellent

Luz Mari

Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
Yes , the room was clean and roomy.
Stayed 8 nights in Feb 2026

10/10 Excellent

Harish

Liked: Cleanliness, staff & service, amenities
Amazing experience for me! Staff were courteous, Housekeeping was very good. Though buffet could have been a little less expensive!
Stayed 5 nights in Feb 2026

10/10 Excellent

Yesuda

Stayed 4 nights in Jan 2026

6/10 Okay

Skyler

Travelled with family
Liked: Cleanliness
Disliked: Staff & service
You get what you pay for and sometimes that’s all you’re looking for. We wanted to stay in Mexico two more nights so we decided to stay at Krystal first. We didn’t do the all inclusive option and still had to eat at the hotel because there isn’t much in walking distance with two small kids. It was fine. The staff is professional, but do not go above and beyond. It did seem like those with all inclusive passes got better service. One waiter tried to accuse me of not paying when I charged to the room. That was awkward. Stayed in a family suite and it had a fridge and a sink but no washcloths, dish rags, dish soap or paper towels. Froze the first night and asked for extra blankets and got a sheet. The pool was so cold that we didn’t get in. The beach is gorgeous!! And the sand is soft.. didn’t see any seaweed issues. We wanted a cheaper hotel for only two nights and that’s what it was. Doable, but nothing extra.
Stayed 2 nights in Feb 2026

10/10 Excellent

Traci

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Staff was very friendly very responsive! We didn't have air conditioning in our room although they were unable to fix it each time we called someone came right away. Resort is very clean and nice! Pool and beach are amazing!! Downside again we didn't have air conditioning thank goodness each night was cool enough to sleep with the sliding glass door open! The food was subpar. 4/5 Will stay here again
Stayed 3 nights in Feb 2026

10/10 Excellent

Vivian

Travelled with family
Liked: Cleanliness, property conditions & facilities
Very clean room
Stayed 1 night in Feb 2026

4/10 Poor

Don

Stayed 2 nights in Jan 2026

10/10 Excellent

oscar ivan

Stayed 3 nights in Feb 2026

8/10 Good

yaxin

Travelled with family
Liked: Cleanliness, amenities
Location is great, and all restaurants, shopping malls are in walking distance. Hotel breakfast is also great
Stayed 4 nights in Feb 2026

10/10 Excellent

Marilyn

Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
All good
Stayed 5 nights in Feb 2026

10/10 Excellent

Elizabeth

Travelled with family
Todo está muy bien lo único que no me gusto mucho fue que en el servicio de habitación hay que pagar es extra por un servicio de te aunque tengas todo incluido y en el restaurante tampoco servían el té caliente en tetera
Stayed 4 nights in Feb 2026

10/10 Excellent

Steven

Liked: Cleanliness, amenities, property conditions & facilities
Clean room. Friendly staff. Great location. Good experience with Expedia and Krystal hotel. Highly recommend
Stayed 3 nights in Feb 2026