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Krystal Cancun

Where to?

Dates

April 2026

May 2026

Outdoor pool, pool umbrellas, pool loungers

5 restaurants, breakfast, lunch, dinner served; Mexican cuisine

Overview
Rooms
Location
Policies

Good

Popular amenities

Spa pool
Spa
Parking included
Free Wi-Fi

includes taxes & fees

23 Apr - 24 Apr

Explore the area

Paseo Kukulcan km 9, lotes 9 y 9A, Zona Hotelera, Cancun, QROO, 77500

Place, Gaviota Azul Beach
‪3 min walk‬
Place, Cancun Convention Center
‪5 min walk‬
Place, Forum Beach
‪6 min walk‬
Airport, Cancun, Quintana Roo (CUN-Cancun Intl.)
‪35 min drive‬

Room options

Standard Room, 1 King Bed, City View

Good

City view
32 sq m
1 bedroom
Sleeps 2
1 King Bed

Minibar, in-room safe, blackout curtains, soundproofing

Club Room, 1 King Bed, Balcony, Ocean View

Very good

Ocean view
34 sq m
1 bedroom
Sleeps 3
1 King Bed

Family Studio, 1 King Bed with Sofa bed, Ocean View

Wonderful

Ocean view
40 sq m
1 bedroom
Sleeps 4
1 King Bed and 1 Double Sofa Bed

Romantic Room, 1 King Bed, Balcony, Oceanfront

Good

Ocean view
34 sq m
1 bedroom
Sleeps 2
1 King Bed

Deluxe Room, 1 King Bed, Balcony, Ocean View

Good

Ocean view
32 sq m
1 bedroom
Sleeps 2
1 King Bed

Deluxe Room, 2 Double Beds, Balcony, Ocean View

Good

Ocean view
32 sq m
1 bedroom
Sleeps 4
2 Double Beds

Standard Room, 2 Double Beds, City View

Good

City view
32 sq m
1 bedroom
Sleeps 4
2 Double Beds

Club Room, 2 Double Beds, Balcony, Ocean View

Ocean view
34 sq m
1 bedroom
Sleeps 4
2 Double Beds

About the area

Cancun

At Krystal Cancun, you'll be connected to the convention centre and 3.5 km (2.2 mi) from La Isla Shopping Mall. Highlights at this beachfront resort include 5 restaurants, 3 bars/lounges and a full-service spa. .A day of pampering can include massages and body wraps along with aromatherapy and mani/pedis. The theme restaurant, El Mortero, serves Mexican cuisine and is open for brunch and dinner. For a drink, you can stop by the resort's own poolside bar. Spend the day at the beach where you'll find umbrellas, and enjoy the on-site outdoor swimming pool and free kids' club. Additionally, you'll find free Wi-Fi in public areas, a gym and a hot tub. Buffet breakfast is available daily between 6:30 AM and 11:30 AM. There's also free valet parking, along with the convenience of car rentals on site. .Places within a 15-minute drive of this 3.5-property class Zona Hotelera resort include Aquaworld and El Rey Ruins.

View more Resorts in Cancun

What's nearby

Gaviota Azul Beach - 3 min walk - 0.3 km
UltraMar Ferry Terminal - 5 min walk - 0.4 km
Cancun Convention Center - 5 min walk - 0.4 km
Forum Beach - 6 min walk - 0.6 km
Caracol Beach - 8 min walk - 0.7 km

Getting around

Cancun, Quintana Roo (CUN-Cancun Intl.) - 27 min drive

Restaurants

‪Hooters - ‬3 min walk
‪Mandala - ‬3 min walk
‪Mandala Beach Club - ‬5 min walk
‪Lobby Bar - ‬1 min walk
‪Vips - ‬2 min walk

About this property

Krystal Cancun

Some rates at Krystal Cancun are all-inclusive. These rates include on-site meals and beverages, and may include taxes and gratuities. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages and other amenities.

Krystal Cancun offers its guests a full-service spa, an outdoor pool, and a health club. There are 5 restaurants on site, along with a nearby snack bar/deli. You can enjoy a drink at one of the bars, which include 3 bars/lounges and a poolside bar. Public spaces have free WiFi.

There are 5 meeting rooms available. A children's pool, a hot tub, and a sauna are also featured at the family-friendly Krystal Cancun. Limited free parking is available on a first-come, first-served basis.

This 3.5-star Cancun resort is smoke free.

502 guestrooms or units

8 levels

4 buildings

5 dining venues

3 bars or lounges

Deli

Kid's club (free)

Childcare (surcharge)

Towels for the beach

Umbrellas for the beach

Poolside lounge chairs

Umbrellas for the pool

Breakfast available (surcharge)

Dry cleaning

Self-service laundry

Front desk (24 hours)

Staff members are multilingual

Storage area for luggage

Tour and ticket information

Concierge

Wedding services available

Pool or billiards table

Garden

Gift shop

Beauty salon

Television in lobby

On-site shopping

Lift

No smoking on site

Water dispenser

Bar by the pool

Swim-up bar

Krystal Cancun offers 502 accommodations with minibars and laptop-compatible safes. 42-inch LED televisions come with cable channels.

Bathrooms include a shower with a rainfall showerhead, and complimentary toiletries. Guests can surf the web using complimentary wireless Internet access. Additionally, rooms include coffee/tea makers and an iron/ironing board. Housekeeping is provided on a daily basis.

Guests can pamper themselves with a trip to the on-site spa, which has 2 treatment rooms. Services include facials, body wraps, body scrubs and manicures and pedicures. A variety of treatment therapies are provided, including aromatherapy. The spa is open daily.

Similar properties

Pool
Spa pool
All-inclusive
Spa

includes taxes & fees

3 May - 4 May

Property amenities

Internet

Available in all rooms: Free WiFi
Available in some public areas: Free WiFi

Parking and transport

Free self parking on site
Free valet parking on site
Limited on-site valet and self parking

Food and drink

Daily buffet breakfast available 6:30 AM to 11:30 AM for a fee: MXN 390 for adults and MXN 195 for children
3 bars/lounges
5 restaurants
A poolside bar
A swim-up bar
Snack bar/deli

Restaurants on site

Aquamarina
El Mortero
Fisheria
Las Velas
Mediterraneo

Things to do

Beach volleyball
Billiards/pool table
Children's pool
Free children's club
Full-service spa
Games
Health club
Hot tub
Outdoor pool
Sauna
Shopping
Steam room
TV in common areas
Yoga classes

Family friendly

Children's books
Children's pool
Children's toys
Dining table
Free children's club
In-room babysitting
Laundry facilities
Outdoor pool
Snack bar/deli
Soundproofed rooms

Conveniences

24-hour front desk
ATM
Gift shop/newsstand
Guidebooks
Hair salon
Laundry facilities
Luggage storage
Water dispenser

Guest services

Concierge services
Dry cleaning/laundry service
Housekeeping (daily)
Multilingual staff
Tour and ticket assistance
Wedding services

Business services

5 meeting rooms

Outdoors

Beach towels
Beach umbrellas
Garden
On the beach
On the waterfront
Pool loungers
Pool umbrellas
Vegetable garden

Full-service spa

2 treatment rooms
Aromatherapy
Body scrubs
Body wraps
Facials
Manicures/pedicures
Massage
Spa open daily

Accessibility

Lift (91 centimetre wide door)

4 buildings
8 floors
At least 80% lighting from LEDs
At least 80% of food locally-sourced
At least 80% organic food
Banquet hall
Comprehensive recycling policy
Eco-friendly cleaning products used
Local culture and ecosystem education
No plastic coffee stirrers
No plastic drinking straws
No plastic soft drink bottles
Reusable cups
Reusable tableware
Smoke-free property
Vegan dining options
Vegetarian dining options
Water dispenser usage encouraged

Room amenities

Bedroom

Blackout drapes

Bathroom

Free toiletries
Private bathroom
Rainfall showerhead
Shampoo
Shower
Soap
Toilet paper
Towels provided

Entertainment

42-inch LED TV with cable channels

Food and drink

24-hour room service
Coffee/tea maker
Dining table
Minibar
Restaurant dining guides

Air conditioning (climate-controlled)
Cleaning products are eco-friendly
Connecting rooms available
Eco-friendly toiletries
Heating
Iron/ironing board
Laptop-compatible safe
Phone
Recycling
Soundproofed rooms
Window screens

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: anytime

Contactless check-in and check-out are available

Minimum check-in age - 18

Check-out

Check-out before noon

Contactless check-out

Late check-out subject to availability

A late check-out fee will be charged

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

Pets and service animals are not allowed at Krystal Cancun

Children and extra beds

Children are welcome.

Payment types

Important information

Fees

Guests will be asked to pay the following charges at the property:

A tax is imposed by the city: MXN 85.40 per accommodation, per night

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

Fee for buffet breakfast: from approximately MXN 390 for adults and from MXN 195 for children
Late check-out is available for a fee (subject to availability)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

This property accepts credit cards, debit cards and cash

Cashless transactions are available

This property uses eco-friendly cleaning products

Safety features at this property include a fire extinguisher, a smoke detector and a security system

This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children; if you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room

Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

Charges for extra guests may apply and vary according to property policy.
A credit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children. If you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room. This property accepts Visa, Mastercard, American Express, debit cards and cash. This property uses eco-friendly cleaning products. For guests' safety, the property includes a fire extinguisher, a smoke detector and a security system in all accommodation. Cashless payment methods are available for all transactions.

Property Registration Number 005-007-000112/2025

We should mention

Registered guests are the only ones allowed to be in guestrooms.
Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
Certain facilities might have restricted access. For details, you can contact the property at the number on the booking confirmation.
Pets and service animals are not allowed on site.

Property is also known as

Cancun Krystal

Krystal Cancun

Krystal Hotel

Krystal Hotel Cancun

Krystal Cancun Hotel Cancun

Nh Krystal Cancun Hotel

Nh Krystal Hotel Cancun

Krystal Cancun Hotel

Nh Hotels Cancun

Krystal Cancun Resort

Krystal Resort

Nh Hotels Cancun

Krystal Hotel Cancun

Nh Krystal Cancun Hotel

Nh Krystal Hotel Cancun

Krystal Cancun Resort

Krystal Cancun Cancun

Krystal Cancun Resort Cancun

Frequently asked questions

What is the cancellation policy at Krystal Cancun?

Krystal Cancun offers free cancellation on select room rates. Check out the cancellation policy for more info.

How much does it cost to stay at Krystal Cancun?

As of 9 Apr 2026, prices found for a 1-night stay for 2 adults at Krystal Cancun on 23 Apr 2026 start from AU$283, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is parking available at Krystal Cancun?

Yep, Krystal Cancun has a free self car park and free valet parking. Onsite parking is limited.

Are there any beaches close to Krystal Cancun?

Yep, Krystal Cancun is a short 3-minute walk from Gaviota Azul Beach. Fun beach activities include volleyball, snorkelling and scuba diving. You can also find boat tours.

Is there a spa on site at Krystal Cancun?

Yep, there is an onsite spa at Krystal Cancun. You'll enjoy heaps of services like body wraps, body scrubs and facials.

Does Krystal Cancun have a pool?

Yep, and guests love it! Krystal Cancun has an outdoor pool and a kids' pool. Grab your bathers and lounge poolside while enjoying under the shade of an umbrella and with a coldie from the bar.

What luxury perks are available at Krystal Cancun?

Krystal Cancun features a full-service spa, a health club and an outdoor pool.

What makes Krystal Cancun a romantic place to stay?

1 hot tub and ocean-view dining, as well as rainfall showerheads in the guestrooms, all help set the scene for a romantic weekend at Krystal Cancun.

Is Krystal Cancun family-friendly?

You bet! With amenities such as a free children's club and a children's pool, as well as children's books and childcare services in the guestrooms, it's no surprise that Krystal Cancun is a hit with families.

Does Krystal Cancun serve breakfast?

Sure does, buffet brekkie is on offer daily between 6:30 AM and 11:30 AM.

Is there a free airport shuttle available at Krystal Cancun?

No, Krystal Cancun does not offer an airport shuttle service.

Is there a bar or restaurant at Krystal Cancun?

Yep, they've got a poolside bar and 5 restaurants. Pre dinner cocktails anyone?

What time are check-in & check-out at Krystal Cancun?

Check-in begins at 3:00 PM. Check-out time is noon.

Are pets allowed at Krystal Cancun?

No, pets and service animals are not allowed.

Krystal Cancun Reviews

7.6

Good

7.8/10

Cleanliness

7.8/10

Staff & service

7.6/10

Amenities

7.2/10

Property conditions & facilities

4/10 Poor

Faiyazmehadi

9 Jan 2026

Disliked: Property conditions & facilities

The tv remote didnt work well, room wasnt clean

Stayed 1 night in Dec 2025

10/10 Excellent

Lhakpa, Somerville

9 Jan 2026

Stayed 4 nights in Jan 2026

6/10 Okay

Kundan

9 Jan 2026

Stayed 4 nights in Jan 2026

10/10 Excellent

Mileide Tainara

Travelled with partner

8 Jan 2026

Liked: Cleanliness, amenities

I love this place!

Stayed 4 nights in Jan 2026

8/10 Good

Karen

Travelled with family

8 Jan 2026

Liked: Cleanliness, amenities, property conditions & facilities

Great location, walkable to Senior Frogs side. The beach and pool are absolutely beautiful. I appreciated that there were plenty of open chairs to sit around the pool. The room which was a deluxe ocean view room, needed updates. Also, beds were hard and pillows were hard and lumpy, so it was not very comfortable sleeping. We chose the all-inclusive option and at the end of every meal, the waiter brought us a folio with a detailed bill reflecting total of zero dollars due. We tried to leave a tip on a line for Service on the copy that we sign, but a waiter told us that we needed to tip in cash or credit card. I found that confusing and unsure of if we could add a tip or not. Good enough place for the price.

View from second floor deluxe ocean view room

Stayed 2 nights in Jan 2026

8/10 Good

Kelsi

7 Jan 2026

Stayed 1 night in Dec 2025

10/10 Excellent

lupita

7 Jan 2026

Stayed 1 night in Jan 2026

6/10 Okay

Farhad

Travelled with family

7 Jan 2026

Disliked: Property conditions & facilities

Elevators had many issues.

Stayed 6 nights in Dec 2025

2/10 Terrible

Tanya

7 Jan 2026

Stayed 6 nights in Dec 2025

6/10 Okay

Hoai-Huong Linda

Travelled with family

6 Jan 2026

Liked: Cleanliness, staff & service

Disliked: Amenities

Beds were old and pillows were so big and hard. Like boulders. There wasn’t a put a charging station between the bed on the nightstand. View was beautiful, buffet looked mediocre. We may look at krystal grande next time to see if more updated and better pricing.

Stayed 1 night in Jan 2026

10/10 Excellent

Robert Scott

6 Jan 2026

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

I like it here cause it has a great beach and it’s close to everything

Stayed 7 nights in Dec 2025

4/10 Poor

Martha Lucia

Travelled with family

6 Jan 2026

Liked: Cleanliness, amenities, property conditions & facilities

There are scammers at the lobby of the hotel. I was looking for someone to help me with information about tours, and they did help me, but first I had to go through the process of buying a vacation club timeshares which I'm currently disputing because I'm finding charges on my credit card that I didn't authorize.

Stayed 5 nights in Dec 2025

4/10 Poor

Milaim

6 Jan 2026

Would not recommend

Stayed 5 nights in Dec 2025

6/10 Okay

Lakshmi

Travelled with family

5 Jan 2026

Liked: Cleanliness, amenities, property conditions & facilities

We had a terrible experience with one of the front desk employees when we checked in. After almost an hour of checking in 4 rooms for 12 people, he had given us the wrong room. We had double all rooms and he had confirmed that they matched our booking. When we went back to check he was very dismissive saying it’s based on availability and lied when I called for supervisor saying he checked with me that he would give a different room. His supervisor was kind enough to give us the room matching our booking. But after a long travel, this exchange was very tiring and frustrating. He didn’t even apologize for the incorrect room allotment and behaving so rudely with us. The supervisor apologized on his behalf. Rest of the stay was great. Rooms were clean and spacious. We had booked ocean front rooms so it was beautiful. There were some minor issues like mirror missing in the room outside of bathroom or bathroom exhaust not working etc. Location, other staff, food was all great. We had a great time for the rest of the duration.

Stayed 6 nights in Dec 2025

8/10 Good

Karen

5 Jan 2026

Stayed 2 nights in Dec 2025

4/10 Poor

Diego

5 Jan 2026

Liked: Staff & service, amenities

Room had a pretty bad smell in the bathroom, room looked decaying, no hot water and no hand towels even though we were told someone will bring them over to our room, it never happened

Stayed 3 nights in Dec 2025

2/10 Terrible

Maria G

Travelled with partner

5 Jan 2026

Disliked: Cleanliness, amenities, property conditions & facilities

One Star - A Nightmare Stay at Krystal Cancun My recent stay at the Krystal Cancun was nothing short of a disaster. From the moment I entered my room, I was assaulted by the overpowering stench of mold, which was rampant in the bathroom. The room was far from clean; the sheets were stained with what appeared to be blood, and I woke up covered in bug bites each morning. Adding to the unpleasantness was a persistent sewer odor emanating from the drains, permeating everything in the restroom. Our belongings, including my husband's sandals which were left in the bathtub area, were tainted with the same foul smell. Sleep was an unattainable luxury, as the resort is situated right next to a club that blasts music until 4:00 a.m. The noise was unbearable and made any attempt to rest futile. To top it all off, we were relentlessly harassed by timeshare employees every single day of our vacation. Their aggressive sales tactics turned what should have been a relaxing getaway into a stressful ordeal. What's worse, all of these issues were reported to a supervisor, who showed complete indifference. There was no apology, and the only offer was to move us to another room for an additional $500.00. I strongly advise anyone considering this resort to look elsewhere. The Krystal Cancun failed to provide even the most basic standards of cleanliness and comfort, and the constant disturbances made it a truly awful experience.

Stayed 7 nights in Dec 2025

8/10 Good

Jody

Travelled with partner

5 Jan 2026

Liked: Cleanliness, property conditions & facilities

Beautiful beach, great location!

Stayed 5 nights in Dec 2025

10/10 Excellent

Wanderson

Travelled with family

5 Jan 2026

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

The breakfast needs more options everything else is wonderful

Stayed 4 nights in Dec 2025

10/10 Excellent

Esther

5 Jan 2026

Everyone was soooo nice!!! The room wasnt fsncy, but it ws

Stayed 1 night in Jan 2026

8/10 Good

Ricardo

Travelled with family

5 Jan 2026

Liked: Cleanliness, amenities, property conditions & facilities

The room had a good size and was clean. The best feature of the hotel was the pool/beach. the location of the hotel is perfect. The bar team at the pool is very polite and make great drinks. The buffet for breakfast or dinner was the weak point of our experience.

Stayed 2 nights in Dec 2025

2/10 Terrible

Anu Roopa

4 Jan 2026

Liked: Amenities

Disliked: Cleanliness, staff & service

They had water supply issues at the hotel which meant we had no hot water on one of the days and very low pressure on the other day. When they eventually fixed the issue the water smelt so so bad that we couldn’t use it. There was a strong sulphur gas smell which was unbearable in the bathroom. When we reported the issue there was no action taken to compensate us, they instead said it would take 4-5 hours for water supply to return. After swimming in the beach and drenched in salt water it was not what we wanted to hear.

Stayed 2 nights in Dec 2025

2/10 Terrible

Christopher

Travelled with family

4 Jan 2026

Disliked: Cleanliness, amenities, property conditions & facilities

Hotel felt like it was in shambles. No hot water for 3 out of 4 days, elevator trapped us and had the controls open for anyone to mess with, and running water in hallways in front of elevator and stairs. The ammenities said the hot tub was adults only, but there were more kids than adults with staff just ignoring it. Tried to order room service multiple times, but ultimately couldnt get ahold of anybody. Staff were friendly to your face, but ultimately didnt care about any of the issues we had. The cleaning lady told us the whole hotel had no hot water, not the front desk. Just a horrible place! Thank goodness we didnt get the all inclusive, the food was mediocre here at best. Simple communication is key, it can really make a bad situation acceptable, and this place has 0 communication or accountability.

Stayed 4 nights in Dec 2025

10/10 Excellent

Tikiea

4 Jan 2026

Liked: Cleanliness, amenities, property conditions & facilities

Absolutely beautiful my favorite hotel in Cancun

Stayed 3 nights in Dec 2025

10/10 Excellent

Daniel L

Travelled with partner

3 Jan 2026

Liked: Cleanliness, property conditions & facilities

Clean room, staff was nice, amenities was nice, beach & pool area was beautiful. The ocean was beautiful

Stayed 7 nights in Dec 2025

Wotif's Latest Trends

Flights

Activities

Krystal Cancun

Photo gallery for Krystal Cancun

Reviews

Popular amenities

Explore the area

Room options

View all photos for Standard Room, 1 King Bed, City View

Standard Room, 1 King Bed, City View

View all photos for Club Room, 1 King Bed, Balcony, Ocean View

Club Room, 1 King Bed, Balcony, Ocean View

View all photos for Family Studio, 1 King Bed with Sofa bed, Ocean View

Family Studio, 1 King Bed with Sofa bed, Ocean View

View all photos for Romantic Room, 1 King Bed, Balcony, Oceanfront

Romantic Room, 1 King Bed, Balcony, Oceanfront

View all photos for Deluxe Room, 1 King Bed, Balcony, Ocean View

Deluxe Room, 1 King Bed, Balcony, Ocean View

View all photos for Deluxe Room, 2 Double Beds, Balcony, Ocean View

Deluxe Room, 2 Double Beds, Balcony, Ocean View

View all photos for Standard Room, 2 Double Beds, City View

Standard Room, 2 Double Beds, City View

View all photos for Club Room, 2 Double Beds, Balcony, Ocean View

Club Room, 2 Double Beds, Balcony, Ocean View

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About the area

Cancun

What's nearby

Getting around

Restaurants

About this property

Krystal Cancun

Similar properties

Krystal Cancun All Inclusive

Property amenities

Internet

Parking and transport

Food and drink

Restaurants on site

Things to do

Family friendly

Conveniences

Guest services

Business services

Outdoors

Full-service spa

Accessibility

More

Room amenities

Bedroom

Bathroom

Entertainment

Food and drink

More

Policies

Check-in

Check-out

Special check-in instructions

Access methods

Pets

Children and extra beds

Payment types

Important information

Fees

Optional extras

You need to know

We should mention

Property is also known as

Frequently asked questions

Krystal Cancun Reviews

Reviews

Good

7.8/10

7.8/10

7.6/10

7.2/10

Reviews

4/10 Poor

Faiyazmehadi

Faiyazmehadi

10/10 Excellent