Sunscape Cancun Resort & Spa - All Inclusive

4.0 star property
Family-friendly slopeside fun with 7 restaurants

Photo gallery for Sunscape Cancun Resort & Spa - All Inclusive

1 bedroom, premium bedding, free minibar, in-room safe
1 bedroom, premium bedding, free minibar, in-room safe
Meeting facility
2 outdoor pools, pool umbrellas, pool loungers
1 bedroom, premium bedding, free minibar, in-room safe

Reviews

8.8 out of 10
Excellent

Popular amenities

  • Parking available
The current price is AU$604
includes taxes & fees
19 July - 20 July

Explore the area

Map
Zona Hotelera, Cancun, QROO, 77500

Room options

Junior Suite, Multiple Beds, Ocean View

Highlights

Balcony or patio
Air conditioning
Fridge
Free minibar items
Plasma TV
Pillow menu
Separate bedroom
Blackout curtains
  • Sleeps 6
  • 1 King Bed, 1 Double Trundle Bed and 1 Double Bunk Bed

Standard Room, 2 Double Beds

Highlights

Balcony or patio
Air conditioning
Fridge
Free minibar items
Plasma TV
Pillow menu
Ceiling fan
Separate bedroom
  • Sleeps 4
  • 2 Double Beds

Junior Suite, 1 King Bed

Highlights

Balcony or patio
Air conditioning
Fridge
Free minibar items
Plasma TV
Pillow menu
Ceiling fan
Separate bedroom
  • Sleeps 3
  • 1 King Bed

Suite, 1 King Bed, Ocean View

Highlights

Balcony or patio
Air conditioning
Fridge
Free minibar items
Plasma TV
Pillow menu
Ceiling fan
Separate bedroom
  • Sleeps 3
  • 1 King Bed

Club Suite, 1 King Bed, Oceanfront (Sun)

Highlights

Balcony or patio
Air conditioning
Fridge
Free minibar items
Plasma TV
Pillow menu
Ceiling fan
Separate bedroom
  • Sleeps 3
  • 1 King Bed

Junior Suite, 2 Double Beds

Highlights

Balcony or patio
Air conditioning
Fridge
Free minibar items
Plasma TV
Pillow menu
Ceiling fan
Separate bedroom
  • Sleeps 4
  • 2 Double Beds

Junior Suite, 2 Double Beds, Ocean View

Highlights

Balcony or patio
Air conditioning
Fridge
Free minibar items
Plasma TV
Pillow menu
Ceiling fan
Separate bedroom
  • Sleeps 4
  • 2 Double Beds

Junior Suite, 1 King Bed, Oceanfront

Highlights

Balcony or patio
Air conditioning
Fridge
Free minibar items
Plasma TV
Pillow menu
Ceiling fan
Separate bedroom
  • Sleeps 3
  • 1 King Bed

Junior Suite, 2 Double Beds, Oceanfront

Highlights

Balcony or patio
Air conditioning
Fridge
Free minibar items
Plasma TV
Pillow menu
Ceiling fan
Separate bedroom
  • Sleeps 4
  • 2 Double Beds

Deluxe Suite, 2 Double Beds, Ocean View

Highlights

Balcony or patio
Air conditioning
Fridge
Free minibar items
Plasma TV
Pillow menu
Ceiling fan
Separate bedroom
  • Sleeps 4
  • 2 Double Beds

Deluxe Suite, 2 Double Beds, Lagoon View

Highlights

Balcony or patio
Air conditioning
Fridge
Free minibar items
Plasma TV
Pillow menu
Ceiling fan
Separate bedroom
  • Sleeps 3
  • 2 Double Beds

Room, 1 King Bed

Highlights

Balcony or patio
Air conditioning
Fridge
Free minibar items
Plasma TV
Pillow menu
Separate bedroom
Blackout curtains
  • Sleeps 2
  • 1 King Bed

Deluxe Suite, 2 Double Beds, Lagoon View

Highlights

Balcony or patio
Air conditioning
Fridge
Free minibar items
Plasma TV
Pillow menu
Ceiling fan
Separate bedroom
  • Sleeps 4
  • 2 Double Beds

Family Suite (Junior, King Bunk and Trundle Bed)

Highlights

Balcony or patio
Air conditioning
Fridge
Free minibar items
Plasma TV
Pillow menu
Separate bedroom
Blackout curtains
  • Sleeps 3
  • 1 King Bed and 1 Double Trundle Bed

Deluxe Suite, 1 King Bed, Ocean View

Highlights

Balcony or patio
Air conditioning
Fridge
Free minibar items
Plasma TV
Pillow menu
Ceiling fan
Separate bedroom
  • Sleeps 3
  • 1 King Bed

Junior Suite, 1 King Bed, Beachfront

Highlights

Balcony or patio
Air conditioning
Fridge
Free minibar items
Plasma TV
Pillow menu
Ceiling fan
Separate bedroom
  • Sleeps 3
  • 1 King Bed

Junior Suite, 2 Double Beds, Beachfront

Highlights

Balcony or patio
Air conditioning
Fridge
Free minibar items
Plasma TV
Pillow menu
Ceiling fan
Separate bedroom
  • Sleeps 4
  • 2 Double Beds

Junior Suite, 1 King Bed, Accessible

Highlights

Balcony or patio
Air conditioning
Fridge
Free minibar items
Plasma TV
Pillow menu
Ceiling fan
Separate bedroom
  • Sleeps 3
  • 1 King Bed

Junior Suite, 2 Double Beds, Accessible

Highlights

Balcony or patio
Air conditioning
Fridge
Free minibar items
Plasma TV
Pillow menu
Ceiling fan
Separate bedroom
  • Sleeps 4
  • 2 Double Beds

Junior Suite, 1 King Bed, Beachfront (Swim up)

Highlights

Balcony or patio
Air conditioning
Fridge
Free minibar items
Plasma TV
Pillow menu
Ceiling fan
Separate bedroom
  • Sleeps 2
  • 1 King Bed

Presidential Suite, 1 King Bed

Highlights

Balcony or patio
Air conditioning
Fridge
Free minibar items
Plasma TV
Pillow menu
Ceiling fan
Separate bedroom
  • Sleeps 2
  • 1 King Bed

Suite, 1 King Bed

Highlights

Balcony or patio
Air conditioning
Fridge
Free minibar items
Plasma TV
Pillow menu
Ceiling fan
Separate bedroom
  • Sleeps 2
  • 1 King Bed

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About the area

Cancun

A family-friendly stay in Cancun awaits you at Sunscape Cancun Resort & Spa - All Inclusive. You'll be 1.5 km (0.9 mi) from La Isla Shopping Mall and 2.4 km (1.5 mi) from Gaviota Azul Beach. Highlights at this beachfront property include 7 restaurants, 2 outdoor swimming pools and a full-service spa. .A day of pampering can include deep-tissue massages, hydrotherapy and reflexology along with access to the sauna and hot tub. With 6 lounge bars and a beach bar to choose from, you can enjoy a drink at the property. Spend the day at the private beach where you'll find cabanas, and enjoy the on-site ski-in/ski-out access and free water park. Other amenities include a nightclub, free Wi-Fi in public areas and a gym. There's also free valet parking, along with the convenience of an airport shuttle. .Attractions within a 30-minute walk of this Zona Hotelera property include Forum Beach and Cancun Convention Center.

Getting around

  • Cancun, Quintana Roo (CUN-Cancun Intl.) - 23 min drive

Restaurants

  • Snack Grand Park
  • El Mirador
  • Lobby Bar
  • Bubba Gump Shrimp Co.
  • Café Solé

About this property

Sunscape Cancun Resort & Spa - All Inclusive

Family-friendly slopeside fun with 7 restaurants
Some rates at Sunscape Cancun Resort & Spa - All Inclusive are all-inclusive. These rates include on-site meals and beverages, and may include taxes and gratuities. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages and other amenities.

Step outside to unwind on the white sand beach. Lie back and work on your tan with relaxing beach amenities, such as cabanas (surcharge) and sunloungers. At Sunscape Cancun Resort & Spa - All Inclusive, you can cool off in one of the 2 outdoor swimming pools and indulge in a pampering afternoon at the full-service spa.

A free manager's reception is offered daily. There are 7 restaurants on site, as well as a coffee shop/cafΘ and a nearby snack bar/deli. You can enjoy a drink at one of the bars, which include 6 bars/lounges, a beach bar and a poolside bar. A computer station is on site and WiFi is free in public spaces. This Mediterranean property also offers a complimentary water park, a complimentary children's club and a children's pool. Free self parking and valet parking are available.

Smoking is allowed in designated areas at this Cancun property.

  • 458 guestrooms or units
  • 6 levels
  • 7 dining venues
  • 6 bars or lounges
  • 5726 sq ft of conference space
  • 532 sq. m of conference space
  • Nightclub
  • Manager's reception (free)
  • Deli
  • Kid's club (free)
  • Childcare (surcharge)
  • Cabanas on the beach (surcharge)
  • Beach lounge chairs
  • Towels for the beach
  • Poolside lounge chairs
  • Umbrellas for the pool
  • Business facilities
  • Conference space
  • Coffee in lobby
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Staff members are multilingual
  • Storage area for luggage
  • Front desk safe
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Games room or arcade
  • Library
  • Terrace
  • Garden
  • BBQ grill(s)
  • Gift shop
  • Beauty salon
  • Newspapers in lobby (free)
  • Television in lobby
  • ATM
  • On-site shopping
  • Bellhop
  • Lift
  • Smoking in designated areas
  • Water dispenser
  • Bar on the beach
  • Bar by the pool
Sunscape Cancun Resort & Spa - All Inclusive offers 458 air-conditioned accommodations, which are accessible via exterior corridors, and features DVD players and free minibar items. Rooms open to balconies or patios. Beds feature premium bedding. A pillow menu is available. 55-inch plasma televisions come with cable channels. Fridges, coffee/tea makers and minibars are provided. Bathrooms include baths or showers, bathrobes, slippers and complimentary toiletries.

This Cancun property provides complimentary wireless Internet access. Business-friendly amenities include safes and telephones. Additionally, rooms include complimentary bottles of water and a hairdryer. Housekeeping is offered on a daily basis and in-room massages can be requested.

The on-site spa has massage/treatment rooms. Services include deep-tissue massages, hot stone massages, sports massages and facials. The spa is equipped with a sauna, a hot tub, a steam room and Turkish bath/hammam. A variety of treatment therapies are provided, including hydrotherapy and reflexology.

Awards and affiliations

Eco-certified property
This property participates in Green Globe – a programme that measures the property's impact on one or more of the following: environment, community, cultural heritage and the local economy.

Languages

English, Spanish

Similar properties

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Return airport shuttle (surcharge)
  • Free self parking on site
  • Free valet parking on site
  • Onsite parking includes off-street options

Food and drink

  • 6 bars/lounges
  • 7 restaurants
  • A beach bar
  • A coffee shop/cafe
  • A poolside bar
  • Coffee and tea in common areas
  • Couples/private dining
  • Free daily manager's reception
  • Snack bar/deli

Restaurants on site

  • At Sunset
  • Azul
  • Casa de Rosa
  • Ventanas
  • Viaggio

Things to do

  • 2 outdoor pools
  • Arcade/game room
  • Beach volleyball
  • Children's pool
  • Designer stores
  • Free children's club
  • Free water park
  • Full-service spa
  • Golf driving range
  • Gym
  • Library
  • Nightclub
  • Personal motorised watercraft
  • Playground
  • Sauna
  • Scuba diving
  • Shopping
  • Ski-in/ski-out access
  • Steam room
  • TV in common areas
  • Waterslide

Family friendly

  • 2 outdoor pools
  • Arcade/game room
  • Baby bath
  • Children's pool
  • DVD player
  • Free children's club
  • Free water park access
  • In-room babysitting
  • In-room refrigerator
  • Laundry facilities
  • Playground
  • Snack bar/deli
  • Waterslide

Conveniences

  • 24-hour front desk
  • ATM
  • Free newspapers in lobby
  • Gift shop/newsstand
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Safe at front desk
  • Water dispenser

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Proposal/romance packages
  • Tour and ticket assistance
  • Wedding services

Business services

  • 5 meeting rooms
  • 5,726 square feet of conference space
  • Business centre
  • Computer station

Outdoors

  • Barbecue grill
  • Beach cabanas (surcharge)
  • Beach loungers
  • Beach towels
  • Garden
  • On a private beach
  • Pool loungers
  • Pool umbrellas
  • Terrace

Full-service spa

  • Body wraps
  • Deep-tissue massages
  • Facials
  • Hot stone massages
  • Hot tub
  • Hydrotherapy
  • In-room massages
  • Manicures/pedicures
  • Prenatal massages
  • Reflexology
  • Sauna
  • Spa treatment rooms
  • Sports massages
  • Steam room
  • Turkish bath

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Lift
  • Wheelchair-accessible path of travel

More

  • 6 floors
  • At least 80% lighting from LEDs
  • Banquet hall
  • Comprehensive recycling policy
  • Designated smoking areas (fines apply)
  • Eco-friendly cleaning products used
  • Humane treatment of captive wild animals
  • Local culture and ecosystem education
  • Mediterranean architecture
  • Vegan dining options
  • Vegetarian dining options
  • Water dispenser usage encouraged

Room amenities

Bedroom

  • Blackout drapes
  • Pillow menu
  • Premium bedding

Bathroom

  • Bathtub or shower
  • Dressing gowns
  • Free toiletries
  • Hair dryer
  • Shower
  • Slippers
  • Towels provided

Entertainment

  • 55-inch plasma TV with cable channels
  • DVD player

Food and drink

  • Coffee/tea maker
  • Free bottled water
  • Free stocked minibar
  • Limited room service
  • Refrigerator

More

  • Access via exterior corridors
  • Air conditioning (climate-controlled)
  • Ceiling fan
  • Cleaning products are eco-friendly
  • Eco-friendly toiletries
  • Iron/ironing board
  • LED lighting
  • Phone
  • Recycling
  • Safe
  • Water-efficient showers
  • Water-efficient toilets

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: midnight
Minimum check-in age - 18

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival at the property
This property doesn't offer after-hours check-in

Access methods

Staffed front desk

Pets

  • No pets allowed

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.

Payment types

Important information

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and debit cards; cash is not accepted
This property uses a grey water recycling system and eco-friendly cleaning products
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system and a first aid kit
This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children; if you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children. If you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room. This property accepts Visa, Mastercard and American Express. Cash is not accepted. This property uses a grey water recycling system and eco-friendly cleaning products. For guests' safety, the property includes a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system and a first aid kit in all accommodation.

Frequently asked questions

What is the cancellation policy at Sunscape Cancun Resort & Spa - All Inclusive?

Sunscape Cancun Resort & Spa - All Inclusive offers free cancellation on select room rates. Check out the cancellation policy for more info.

How much does it cost to stay at Sunscape Cancun Resort & Spa - All Inclusive?

As of 7 July 2025, prices found for a 1-night stay for 2 adults at Sunscape Cancun Resort & Spa - All Inclusive on 19 July 2025 start from AU$604.02, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is parking available at Sunscape Cancun Resort & Spa - All Inclusive?

Yep, Sunscape Cancun Resort & Spa - All Inclusive has a free self car park and free valet parking.

Are there any beaches close to Sunscape Cancun Resort & Spa - All Inclusive?

Yep, Sunscape Cancun Resort & Spa - All Inclusive is a short 17-minute walk from Chac Mool Beach. Fun beach activities include volleyball, snorkelling and scuba diving.

Is there a spa on site at Sunscape Cancun Resort & Spa - All Inclusive?

Yep, there is an onsite spa at Sunscape Cancun Resort & Spa - All Inclusive. It has a hot tub, a steam room and a sauna. You'll enjoy heaps of services like body wraps, facials and body treatments, as well as prenatal massages.

Does Sunscape Cancun Resort & Spa - All Inclusive have a pool?

Yep, and guests love it! Sunscape Cancun Resort & Spa - All Inclusive has 2 outdoor swimming pools and a kids' pool. Grab your bathers and lounge poolside while enjoying under the shade of an umbrella and with a coldie from the bar.

Does Sunscape Cancun Resort & Spa - All Inclusive have a waterslide?

Yep, this property has a waterslide!

What luxury perks are available at Sunscape Cancun Resort & Spa - All Inclusive?

Sunscape Cancun Resort & Spa - All Inclusive features a private beach, 2 outdoor pools and a full-service spa. All guestrooms come with premium bedding, free minibar items and room service.

What makes Sunscape Cancun Resort & Spa - All Inclusive a romantic place to stay?

A hot tub and ocean-view dining, as well as premium bedding and private balconies in the guestrooms, help set the scene for a romantic weekend at Sunscape Cancun Resort & Spa - All Inclusive.

Is Sunscape Cancun Resort & Spa - All Inclusive family-friendly?

You bet! With amenities such as a free children's club and a children's pool, as well as baby baths and childcare services in the guestrooms, it's no surprise that Sunscape Cancun Resort & Spa - All Inclusive is a hit with families.

Is there a free airport shuttle available at Sunscape Cancun Resort & Spa - All Inclusive?

No, but there's an airport shuttle for a fee.

Is there a bar or restaurant at Sunscape Cancun Resort & Spa - All Inclusive?

Yep, they've got a beach bar and 7 restaurants. Pre dinner cocktails anyone?

What time are check-in & check-out at Sunscape Cancun Resort & Spa - All Inclusive?

Check-in begins at 3:00 PM. Check-out time is noon.

Are pets allowed at Sunscape Cancun Resort & Spa - All Inclusive?

No, pets are not allowed.

Sunscape Cancun Resort & Spa - All Inclusive Reviews

Reviews

8.8

Excellent

Rating 10 - Excellent. 3494 out of 5685 reviews
Rating 8 - Good. 1315 out of 5685 reviews
Rating 6 - Okay. 497 out of 5685 reviews
Rating 4 - Poor. 188 out of 5685 reviews
Rating 2 - Terrible. 191 out of 5685 reviews

9.2/10

Cleanliness

9.4/10

Staff & service

8.8/10

Amenities

8.6/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

10/10 Excellent

David Yunior

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent choice
Stayed 3 nights in Apr 2025

10/10 Excellent

Arvind

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had a lot of fun staying at this resort. The staff were extremely friendly and hospitable. Food was great. Something to eat any time of the day. Loads of activities within the resort. Truly 5 star experience. Only thing that we hated was some concierge trying to sell the time share part within the resort. We had to literally run away from those folks. Apart from that there was no negatives on this resort. We would gladly recommend this to all our friends and relatives. Beach was really clean and vip lounge was a lot of fun as well. Great stay overall.
Stayed 3 nights in Apr 2025

4/10 Poor

Toni

Travelled with family and small children
Disliked: Amenities
It was my husband's 50th birthday i specifically asked for an ocean view room instead i received a view of the parking lot. When asked if they could change it they claimed i never made any requests qnd when i showed them the email thread they said sorry but it's too late now. Horrible customer service and constantly harrased by sales staff to book various activities
Stayed 5 nights in Mar 2025

6/10 Okay

Rick

Travelled with family
Liked: Cleanliness
Disliked: Amenities
This resort is more for children 6 years old and under. My 8 and 10 year old were both way over the hieght limit to do any of the water slide stuff. The hours are kind of limiting. For example the pool closes at 8 and there is only bar service between 11am and 11pm. The mexican food was all very good but everything else was more like cafeteria level quality. The drinks are mostly watered down cocktails is tiny plastic cups, which in the hot sun was fine.There were always wyndam time share sales people lurking around agressively trying to get you to sign up for a vacation club. It was overall a fun time but I wouldn't go back.
Stayed 5 nights in Mar 2025

8/10 Good

Alecia

Stayed 7 nights in Mar 2025

10/10 Excellent

Roxanne C., Renton

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property and staff were great! The location was convenient and close to the shopping areas.
Stayed 6 nights in Mar 2025

4/10 Poor

Dina

Disliked: Staff & service, property conditions & facilities
I booked a premium suite with ocean view, upon check in they said my room is partial ocean view and refused to grant me my room without paying extra
Stayed 3 nights in Apr 2025

10/10 Excellent

Eshan

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great resort for families

The resort if
Stayed 2 nights in Apr 2025

10/10 Excellent

Brent

Travelled with family
Liked: Staff & service, amenities
Great customer service
Stayed 4 nights in Mar 2025

10/10 Excellent

Roberto

Liked: Cleanliness, staff & service, property conditions & facilities
It was everything great!
Stayed 6 nights in Mar 2025

10/10 Excellent

Shobna

Liked: Cleanliness
Very good service
Stayed 4 nights in Mar 2025

10/10 Excellent

Chris

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice resort. Food was great, staff were very pleasant. Definitely a good place to bring your family. Very kid friendly.
Stayed 5 nights in Mar 2025

6/10 Okay

Christine

Travelled with family
Liked: Cleanliness
It was clean. Service was ok. I did not appreciate the attitude from the front desk. We booked two rooms together and got placed into different floors and separate wings. The woman the next day said she found a closer room on the same floor but could not tell me what room, or guarantee if it was the same room category. We paid extra for a lagoon view but she lied and said that all these categories- lagoon or “internal” views are the same price. That’s not true even on your own website. Food options were not as tasty as other resorts we have been to. It is a small resort but fit our needs for this trip. I would steer away if you don’t have kids. It was during spring break so kids were everywhere.
Stayed 4 nights in Mar 2025

10/10 Excellent

jonggil

Stayed 2 nights in Apr 2025

10/10 Excellent

Irina

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The rooms are specious and beds were very comfortable. Massage was just amazing, especially with Jasmine. Shows are good, the best that we like was the Before Spain (or something like that). - Pools are quite busy, except very early mornings, and not too much shade around. For cabanas you have to pay to use them. - Always lines to the restaurants, even buffet. And you can’t make a reservation, unless you order some extra food. Actually the extra seafood dish is really nice. But in restaurants you have to wait too long to get served, don’t go there when you already hungry. The staff are very nice, always smiling and working hard. ? Morning exercise couch is quite tough!
Stayed 6 nights in Mar 2025

8/10 Good

Sanghyeon

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
First time in Cancun with All-inclusive experience. It was a great experience overall with my parents! The hotel is a family-friendly environment with kids and sometimes it was a bit overwhelming to endure screaming and yelling both in a public and stateroom. That's the only reason I gave 4 stars here.
Stayed 4 nights in Mar 2025

6/10 Okay

Paulina

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Although I thoroughly enjoyed the food, I didn’t appreciate the front desk staff at all. We were not given any information of what the hotel offered when we checked in. We had electrical outlet issues the first day, no hot water the second day and absolutely no water in our room the 3rd day. I asked that we be moved from the very 1st day because of the electrical issues but they would rather try and fix it and inconvenience the guest than inconvenience themselves. The only reason they moved me from rooms on the 3rd night was because I went to the front desk and demanded we be given another room with running water. We will definitely not be returning to this hotel. On a side note, the caretakers were very kind but the front desk is not helpful. Good luck if you choose to stay there!
Stayed 4 nights in Mar 2025

10/10 Excellent

Jennifer

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The Wyndham Alltra is beautiful, has great amenities, and delicious food! We were pleasantly surprised with the food which is important to my family- it was delicious!! My son loved the kids pool and water slides. The staff were very friendly and accommodating. The beds were REALLY comfortable and the water pressure in the shower was awesome. There was plenty of entertainment throughout the day. We did not like the store (sun screen was $35). We did not like the one gentleman who served tacos by the pool for lunch- he was very grumpy and did not talk. He seemed like he didn’t want to be there. We would definitely stay here again.
Stayed 6 nights in Mar 2025

10/10 Excellent

nemencio

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This property was very nice and friendly the only down fall was there was a LOT of children so when u wanted to relax by the pool it was hard. Maybe next time I will try and adults only. The staff were amazing the food at the resort I have to say was the BEST all inclusive food yet. Drink were great room was very nice and clean. Definitely recommend.
Stayed 4 nights in Mar 2025

10/10 Excellent

John H

Liked: Cleanliness, staff & service, property conditions & facilities
Very nice. The food was awesome, as well as the wait-staff.
Stayed 6 nights in Mar 2025

10/10 Excellent

Mark, Shelby township

Liked: Cleanliness, staff & service, property conditions & facilities
Clean
Stayed 4 nights in Mar 2025

8/10 Good

Talmaridge

Liked: Cleanliness, staff & service
Stayed 7 nights in Mar 2025

10/10 Excellent

Deanna

Liked: Cleanliness, property conditions & facilities
Stayed 3 nights in Mar 2025

6/10 Okay

JI HAE

Disliked: Cleanliness, staff & service
Stayed 2 nights in Mar 2025

10/10 Excellent

John

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Wyndham Alltra Cancun

The Wyndham ALLTRA was amazing. The hotel property is beautiful, clean and the service first class. Numerous options for dinner. Daily pool activities which were fun and entertaining. Would highly recommend
Stayed 8 nights in Mar 2025