Live Aqua Cancun - Adults Only - All-Inclusive

5.0 star property
Adults-only beachfront property with 7 outdoor pools

Photo gallery for Live Aqua Cancun - Adults Only - All-Inclusive

Aerial view
Lobby
Executive lounge
7 outdoor pools, open 8:00 AM to 6:00 PM, pool cabanas (surcharge)
Premium Room, 2 Double Beds, Terrace, Oceanfront | View from room

Reviews

9.2 out of 10
Wonderful

Popular amenities

The current price is AU$779
includes taxes & fees
7 July - 8 July

Explore the area

Map
Blvd. Kukulcan KM.12.5, Zona Hotelera, Cancun, QROO, 77500
  • Cancun Interactive Aquarium
    ‪2 min walk‬
  • La Isla Shopping Mall
    ‪3 min walk‬
  • Marlin Beach
    ‪6 min walk‬
  • Cancun, Quintana Roo (CUN-Cancun Intl.)
    ‪25 min drive‬

Room options

Suite, 1 King Bed, Jetted Tub, Oceanfront (Aqua)

10.0 out of 10
Exceptional
(3 reviews)

Highlights

Furnished balcony
Separate sitting area
Private indoor hot tub
Air conditioning
Club Lounge
Free rollaway/extra beds
Dining table
Free minibar items
  • Ocean view
  • Sleeps 3
  • 1 King Bed

Premium Room, 2 Double Beds, Non Smoking, Oceanfront (Aqua Club)

9.0 out of 10
Wonderful
(4 reviews)

Highlights

Furnished balcony
Air conditioning
Club Lounge
Free rollaway/extra beds
Dining table
Free minibar items
Smart TV
Pillow menu
  • 34 sq m
  • Ocean view
  • Sleeps 3
  • 2 Double Beds

Premium Room, 1 King Bed, Non Smoking, Oceanfront (Aqua Club)

9.8 out of 10
Exceptional
(25 reviews)

Highlights

Furnished balcony
Air conditioning
Club Lounge
Free rollaway/extra beds
Dining table
Free minibar items
Smart TV
Pillow menu
  • 33 sq m
  • Ocean view
  • Sleeps 2
  • 1 King Bed

Premium Room, 1 King Bed, Non Smoking, Ocean View

7.8 out of 10
Good
(20 reviews)

Highlights

Furnished balcony
Air conditioning
Free rollaway/extra beds
Dining table
Free minibar items
Smart TV
Pillow menu
Renovated in 2019
  • 33 sq m
  • Ocean view
  • Sleeps 2
  • 1 King Bed

Premium Room, 2 Double Beds, Non Smoking, Ocean View

8.4 out of 10
Very good
(6 reviews)

Highlights

Furnished balcony
Air conditioning
Free rollaway/extra beds
Dining table
Free minibar items
Smart TV
Pillow menu
Renovated in 2019
  • 34 sq m
  • Ocean view
  • Sleeps 3
  • 2 Double Beds

Premium Room, 2 Double Beds, Non Smoking, Oceanfront

8.0 out of 10
Very good
(19 reviews)

Highlights

Furnished balcony
Air conditioning
Free rollaway/extra beds
Dining table
Free minibar items
Smart TV
Pillow menu
Renovated in 2019
  • 34 sq m
  • Ocean view
  • Sleeps 3
  • 2 Double Beds

Premium Room, 1 King Bed, Non Smoking, Oceanfront

9.8 out of 10
Exceptional
(35 reviews)

Highlights

Furnished balcony
Air conditioning
Free rollaway/extra beds
Dining table
Free minibar items
Smart TV
Pillow menu
Renovated in 2019
  • 33 sq m
  • Ocean view
  • Sleeps 2
  • 1 King Bed

Premium Room, 2 Double Beds, Non Smoking, Garden View

9.6 out of 10
Exceptional
(19 reviews)

Highlights

Furnished balcony
Air conditioning
Free rollaway/extra beds
Dining table
Free minibar items
Smart TV
Pillow menu
Renovated in 2019
  • 34 sq m
  • Sleeps 3
  • 2 Double Beds

Premium Room, 1 King Bed, Non Smoking, Garden View

9.4 out of 10
Exceptional
(41 reviews)

Highlights

Furnished balcony
Air conditioning
Free rollaway/extra beds
Dining table
Free minibar items
Smart TV
Pillow menu
Renovated in 2019
  • 33 sq m
  • Sleeps 2
  • 1 King Bed

Premium Room, 1 King Bed, Terrace, Oceanfront

9.2 out of 10
Wonderful
(10 reviews)

Highlights

Furnished balcony
Air conditioning
Free rollaway/extra beds
Dining table
Free minibar items
Smart TV
Pillow menu
Renovated in 2019
  • 43 sq m
  • Ocean view
  • Sleeps 2
  • 1 King Bed

Premium Room, 2 Double Beds, Terrace, Oceanfront

9.6 out of 10
Exceptional
(10 reviews)

Highlights

Furnished balcony
Air conditioning
Free rollaway/extra beds
Dining table
Free minibar items
Smart TV
Pillow menu
Renovated in 2019
  • 44 sq m
  • Ocean view
  • Sleeps 3
  • 2 Double Beds

Suite (Honey Moon)

Highlights

Furnished balcony
Separate sitting area
Private indoor hot tub
Air conditioning
Club Lounge
Free rollaway/extra beds
Dining table
Free minibar items
  • 60 sq m
  • Ocean view
  • Sleeps 3
  • 1 King Bed

Suite (Tierra)

10.0 out of 10
Exceptional
(2 reviews)

Highlights

Furnished balcony
Separate sitting area
Air conditioning
Club Lounge
Free rollaway/extra beds
Dining table
Free minibar items
Smart TV
  • 70 sq m
  • Ocean view
  • Sleeps 3
  • 1 King Bed

Premium Room, 1 King Bed, Partial Ocean View

9.2 out of 10
Wonderful
(5 reviews)

Highlights

Furnished balcony
Air conditioning
Free rollaway/extra beds
Dining table
Free minibar items
Smart TV
Pillow menu
Renovated in 2019
  • 33 sq m
  • Partial sea view
  • Sleeps 2
  • 1 King Bed

Suite (Viento)

10.0 out of 10
Exceptional
(1 review)

Highlights

Furnished balcony
Separate sitting area
Air conditioning
Club Lounge
Free rollaway/extra beds
Dining table
Free minibar items
Smart TV
  • 60 sq m
  • Ocean view
  • Sleeps 3
  • 1 King Bed

Suite (Wellness Aqua)

Highlights

Furnished balcony
Separate sitting area
Private indoor hot tub
Air conditioning
Club Lounge
Free rollaway/extra beds
Dining table
Free minibar items
  • 60 sq m
  • Ocean view
  • Sleeps 3
  • 1 King Bed

Premium Room, 2 Double Beds, Partial Ocean View

10.0 out of 10
Exceptional
(1 review)

Highlights

Furnished balcony
Air conditioning
Free rollaway/extra beds
Dining table
Free minibar items
Smart TV
Pillow menu
Renovated in 2019
  • 33 sq m
  • Partial sea view
  • Sleeps 3
  • 2 Double Beds

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About the area

Cancun

A luxury stay in Cancun awaits you at Live Aqua Cancun - Adults Only - All-Inclusive. Within just a 10-minute stroll, you'll find popular attractions like La Isla Shopping Mall and Hotel Zone Beaches. Highlights at this all-inclusive property include 8 restaurants, 7 outdoor swimming pools and a full-service spa. .A relaxing visit to Feel Harmony Spa can include deep-tissue massages, hot stone massages and hydrotherapy along with access to the sauna and hot tub. The restaurant, SIE7E, serves Mexican cuisine and is open for breakfast and dinner. With 5 lounge bars and a beach bar to choose from, you can enjoy a drink at the property. Spend the day at the beach where you'll find cabanas, and enjoy the 2 outdoor tennis courts and nightclub. Other amenities include free Wi-Fi in public areas, a gym and a hot tub. Each morning free cooked-to-order breakfast is offered between 7:00 AM and noon. Bring your pet along and take advantage of this property's pet-friendly amenities, such as food and water bowls. There's also the convenience of free valet parking. .With a stay at this 5-property class Zona Hotelera property, you'll be 4 km (2.5 mi) from Gaviota Azul Beach and 4.5 km (2.8 mi) from Iberostar Cancun Golf Course.

What's nearby

  • Cancun Interactive Aquarium - 2 min walk - 0.2 km
  • La Isla Shopping Mall - 3 min walk - 0.3 km
  • Marlin Beach - 6 min walk - 0.6 km
  • Cancun Convention Center - 8 min drive - 3.9 km
  • Gaviota Azul Beach - 8 min drive - 4.3 km

Getting around

  • Cancun, Quintana Roo (CUN-Cancun Intl.) - 20 min drive

Restaurants

  • ‪Duna Pool Bar - ‬4 min walk
  • ‪El Fish Fritanga - ‬7 min walk
  • ‪Andiamo - ‬8 min walk
  • ‪Los Chachalacos - ‬8 min walk
  • ‪Cambalache - ‬3 min walk

About this property

Live Aqua Cancun - Adults Only - All-Inclusive

Adults-only beachfront property with 7 outdoor pools
Live Aqua Cancun - Adults Only - All-Inclusive is an all-inclusive property. Room rates include meals and beverages at on-site restaurants and bars. Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages and other amenities.

Sit back and relax on the beach with cabanas (surcharge), umbrellas, and sunloungers. At Live Aqua Cancun - Adults Only - All-Inclusive, you can cool off in one of the 7 outdoor swimming pools and indulge in a pampering afternoon at the full-service spa.

Free breakfast is served daily. There are 8 restaurants on site, as well as a coffee shop/cafΘ and a nearby snack bar/deli. You can enjoy a drink at one of the bars, which include 5 bars/lounges, a beach bar and a poolside bar. A computer station is on site and WiFi is free in public spaces. This all-inclusive property also offers outdoor tennis courts, a hot tub and a steam room. Free self parking and valet parking are available. A complete renovation of Live Aqua Cancun - Adults Only - All-Inclusive was completed in December 2019.

This 5-star Cancun property is smoke free.

  • 1 building
  • 371 guestrooms or units
  • 9 levels
  • 8 dining venues
  • 5 bars or lounges
  • Conference rooms
  • 14564 sq ft of conference space
  • 1353 sq. m of conference space
  • Built in 2005
  • Cooked-to-order breakfast (free)
  • Nightclub
  • Karaoke
  • Deli
  • Cabanas on the beach (surcharge)
  • Beach lounge chairs
  • Towels for the beach
  • Umbrellas for the beach
  • Cabanas by the pool (surcharge)
  • Poolside lounge chairs
  • Umbrellas for the pool
  • Charging station for electric cars
  • Conference centre
  • Business facilities
  • Dry cleaning
  • Front desk (24 hours)
  • Staff members are multilingual
  • Storage area for luggage
  • Front desk safe
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Pool or billiards table
  • Terrace
  • Garden
  • Gift shop
  • Beauty salon
  • Television in lobby
  • ATM
  • On-site shopping
  • Bellhop
  • Lift
  • No smoking on site
  • Water dispenser
  • Bar on the beach
  • Coffee shop
  • Bar by the pool
  • Swim-up bar
Live Aqua Cancun - Adults Only - All-Inclusive offers 371 air-conditioned accommodations with free minibar items and laptop-compatible safes. Rooms open to furnished balconies. Pillowtop beds feature Egyptian cotton sheets, down duvets and premium bedding. A pillow menu is available. 65-inch Smart televisions come with premium cable channels.

Bathrooms include bathrobes, slippers, designer toiletries and complimentary toiletries. Guests can surf the web using the complimentary wireless Internet access (speed: 50+ Mbps). Additionally, rooms include espresso makers and complimentary bottles of water. Change of towels and change of bedsheets can be requested. A nightly turndown service is provided and housekeeping is offered on a daily basis.

Feel Harmony Spa has 4 treatment rooms. Massages are available on the beach and in the spa. Other services include deep-tissue massages, hot stone massages and Swedish massages. A variety of treatment therapies are provided, including hydrotherapy. The spa is equipped with a sauna, a hot tub and a steam room.

The spa is open daily. Guests under 18 years old are not allowed in the spa.

Awards and affiliations

Eco-certified property
This property participates in Green Key (Foundation for Environmental Education) – a programme that measures the property's impact on one or more of the following: environment, community, cultural heritage and the local economy.
The property is a member of Preferred Hotels & Resorts.

Languages

English, Spanish

Similar properties

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 50+ Mbps
  • Available in some public areas: Free WiFi

Parking and transport

  • Electric car charging station on site
  • Free secured, uncovered self parking on site
  • Free secured, uncovered valet parking on site
  • Wheelchair-accessible parking available

Food and drink

  • Free cooked-to-order breakfast available daily 7:00 AM to noon
  • 5 bars/lounges
  • 8 restaurants
  • A beach bar
  • A coffee shop/cafe
  • A poolside bar
  • A swim-up bar
  • Snack bar/deli

Restaurants on site

  • AZUR
  • Hidden Garden
  • MB
  • SIE7E
  • Varenna

Things to do

  • 2 outdoor tennis courts
  • 7 outdoor pools
  • Archery
  • Beach volleyball
  • Billiards/pool table
  • Books
  • Evening entertainment
  • Full-service spa
  • Gym
  • Hot tub
  • Karaoke
  • Nightclub
  • Sauna
  • Shopping
  • Steam room
  • Table tennis
  • TV in common areas
  • Yoga classes

Conveniences

  • 24-hour front desk
  • ATM
  • Gift shop/newsstand
  • Hair salon
  • Luggage storage
  • Safe at front desk
  • Water dispenser

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Proposal/romance packages
  • Tour and ticket assistance
  • Turndown service
  • Wedding services

Business services

  • 7 meeting rooms
  • Business centre
  • Computer station
  • Conference centre (14,564 square foot of space)
  • Coworking space

Outdoors

  • Beach cabanas (surcharge)
  • Beach loungers
  • Beach towels
  • Beach umbrellas
  • Garden
  • On the beach
  • On the waterfront
  • Pool cabanas (surcharge)
  • Pool loungers
  • Pool umbrellas
  • Terrace

Full-service spa

  • 4 treatment rooms
  • Body scrubs
  • Body wraps
  • Deep-tissue massages
  • Detox wraps
  • Facials
  • Hot stone massages
  • Hot tub
  • Hydrotherapy
  • Manicures/pedicures
  • Prenatal massages
  • Sauna
  • Spa open daily
  • Steam room
  • Swedish massages

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 1 accessible parking space
  • Front entrance ramp
  • Handrails in stairways (99 centimetre high)
  • Lever door handles
  • Lift (99 centimetre wide door)
  • Smooth flooring in public areas
  • Smooth flooring in room
  • Visual fire alarm
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible gym
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible pool
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible registration desk (140 centimetre high)
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible spa
  • Wheelchairs on site

More

  • 1 building
  • 9 floors
  • Banquet hall
  • Built in 2005
  • Communal living room
  • Reception hall
  • Renovated entire property - December 2019
  • Smoke-free property

Room amenities

Bedroom

  • Blackout drapes
  • Down comforter
  • Egyptian cotton sheets
  • Free rollaway/extra bed
  • Pillow menu
  • Pillowtop mattress

Bathroom

  • Designer toiletries
  • Dressing gowns
  • Hair dryer
  • Private bathroom
  • Shampoo
  • Slippers
  • Soap
  • Toilet paper
  • Toothbrush and toothpaste (on request)
  • Towels provided

Entertainment

  • 65-inch smart TV with premium cable channels

Food and drink

  • 24-hour room service
  • Dining table
  • Espresso maker
  • Free bottled water
  • Free stocked minibar
  • Restaurant dining guides

More

  • Air conditioning
  • Iron/ironing board
  • Laptop workspace
  • Laptop-compatible safe
  • LED lighting
  • Phone
  • Recycling

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: 11:00 PM
Contactless check-in and check-out are available
Minimum check-in age - 18

Check-out

Check-out before noon
Contactless check-out

Special check-in instructions

Front desk staff will greet guests on arrival at the property
The credit card used to book the reservation must be presented by the cardholder at check-in along with matching photo identification, and other arrangements must be coordinated with the property prior to arrival

Access methods

Staffed front desk

Pets

  • Pets: USD 100 per pet, per night
  • Only dogs are allowed
  • Maximum 2 (weight limit: 44 lb per pet)
  • Pets cannot be left unattended
  • Food and water bowls are available
  • Restrictions apply
  • For more information, you can reach out to the property at the number on the booking confirmation
  • Service animals are exempt from fees.

Children and extra beds

  • Children younger than 18 are not allowed at this adults-only property. All guests 18 and older are welcome.
  • Free rollaway/extra beds!
  • Cots (infant beds) are not available.

Payment types

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • A tax is imposed by the city: USD 4.19 per accommodation, per night

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Pet fee: USD 100 per pet, per night
  • Service animals are exempt from fees

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards, debit cards and cash
Cashless transactions are available
On-site parties or group events are strictly prohibited
Safety features at this property include a fire extinguisher, a smoke detector, a security system, a first aid kit and outdoor lighting
This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children; if you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children. If you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room. The name on the credit card used at check-in to pay for incidentals must be the primary name on the guest room reservation. This property accepts Visa, Mastercard, American Express, debit cards and cash. On-site parties or group events are strictly prohibited.
    For guests' safety, the property includes a fire extinguisher, a smoke detector, a security system, a first aid kit and outdoor lighting in all accommodation. Cashless payment methods are available for all transactions.

We should mention

  • Pool access available from 8:00 AM to 6:00 PM
  • Reservations are needed for massage services and spa treatments. For reservations, contact the property before arrival using the contact information on the booking confirmation.
  • This is an adults-only property and guests under 18 years old aren't allowed.
  • To make arrangements to bring your pet, contact the property directly at the number on your booking confirmation (please see the Fees section for related charges).
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Aqua All Inclusive
Aqua Cancun All Inclusive
Cancun All Inclusive Live Aqua
Cancun Aqua
Live Aqua Adults Only
Live Aqua Adults Only All Inclusive
Live Aqua Cancun Adults Only
Live Aqua Cancun All Inclusive
Live Cancun All Inclusive
Live Aqua Cancun Adults All Inclusive Hotel
Live Aqua Adults All Inclusive Hotel
Live Aqua Cancun Adults All Inclusive
Live Aqua Adults All Inclusive
Live Aqua Cancun Adults
Live Aqua Beach Resort Cancún Adults Only All Inclusive
Live Aqua Cancun Adults Only All Inclusive
Live Aqua Beach Resort Cancún All Inclusive Adults Cancun
Live Aqua Beach Resort Cancún All Inclusive Adults
Live Aqua Beach Cancún All Inclusive Adults Cancun
Live Aqua Beach Cancún All Inclusive Adults
Live Aqua Cancun Inclusive

Frequently asked questions

What is the cancellation policy at Live Aqua Cancun - Adults Only - All-Inclusive?

Live Aqua Cancun - Adults Only - All-Inclusive offers free cancellation on select room rates. Check out the cancellation policy for more info.

How much does it cost to stay at Live Aqua Cancun - Adults Only - All-Inclusive?

As of 2 July 2025, prices found for a 1-night stay for 2 adults at Live Aqua Cancun - Adults Only - All-Inclusive on 7 July 2025 start from AU$772.15, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is parking available at Live Aqua Cancun - Adults Only - All-Inclusive?

Yep, Live Aqua Cancun - Adults Only - All-Inclusive has a free self car park and free valet parking.

Are there any beaches close to Live Aqua Cancun - Adults Only - All-Inclusive?

Yep, Live Aqua Cancun - Adults Only - All-Inclusive is a short 8-minute walk from Hotel Zone Beaches. Fun beach activities include volleyball.

Is there a spa on site at Live Aqua Cancun - Adults Only - All-Inclusive?

Yep, Feel Harmony Spa is available for guests. It has a hot tub, a steam room and a sauna. You'll enjoy heaps of services like detox wraps, body wraps and body scrubs, as well as deep-tissue massages.

Does Live Aqua Cancun - Adults Only - All-Inclusive have a pool?

Yep, and guests love it! Live Aqua Cancun - Adults Only - All-Inclusive has 7 outdoor swimming pools. Grab your bathers and lounge poolside while enjoying in a cabana and under the shade of an umbrella. The pool is open 8:00 AM to 6:00 PM.

What luxury perks are available at Live Aqua Cancun - Adults Only - All-Inclusive?

Live Aqua Cancun - Adults Only - All-Inclusive features 7 outdoor pools, a full-service spa and a nightclub. All guestrooms come with pillowtop beds, premium bedding and 24-hour room service.

What makes Live Aqua Cancun - Adults Only - All-Inclusive a romantic place to stay?

1 hot tub and ocean-view dining, as well as pillowtop beds and private balconies in the guestrooms, help set the scene for a romantic weekend at Live Aqua Cancun - Adults Only - All-Inclusive.

Is Live Aqua Cancun - Adults Only - All-Inclusive family-friendly?

No, Live Aqua Cancun - Adults Only - All-Inclusive is an adults-only property.

Does Live Aqua Cancun - Adults Only - All-Inclusive serve breakfast?

You bet, free cooked-to-order breakfast is offered daily from 7:00 AM to noon.

Is there a free airport shuttle available at Live Aqua Cancun - Adults Only - All-Inclusive?

No, Live Aqua Cancun - Adults Only - All-Inclusive does not offer an airport shuttle service.

Is there a bar or restaurant at Live Aqua Cancun - Adults Only - All-Inclusive?

Yep, they've got a beach bar and 8 restaurants. Pre dinner cocktails anyone?

What time are check-in & check-out at Live Aqua Cancun - Adults Only - All-Inclusive?

Check-in begins at 3:00 PM. Check-out time is noon.

Are pets allowed at Live Aqua Cancun - Adults Only - All-Inclusive?

Dogs are welcome at Live Aqua Cancun - Adults Only - All-Inclusive, with food and water bowls on offer. Just so you know, there's a limit of 2 pets, with a maximum weight of up to 20 kg per pet.

Live Aqua Cancun - Adults Only - All-Inclusive Reviews

Reviews

9.2

Wonderful

Rating 10 - Excellent. 1301 out of 1775 reviews
Rating 8 - Good. 256 out of 1775 reviews
Rating 6 - Okay. 144 out of 1775 reviews
Rating 4 - Poor. 34 out of 1775 reviews
Rating 2 - Terrible. 40 out of 1775 reviews

9.6/10

Cleanliness

9.4/10

Staff & service

9.2/10

Amenities

9.4/10

Property conditions & facilities

9.2/10

Eco-friendliness

Reviews

4/10 Poor

Irwin Lee, Chino Hills

Travelled with family, Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
We asked for early check in and they said no unless we paid $100 per person. The checkin counter said that they would do it for $50 per person. Such inconsistencies. I’ve travelled all over the world and have used Expedia for hotels dozens of times and this is the first time we got treated this way. We were treated like second class citizens and according to Alex, an employee there, that the reason for this was because we booked through Expedia instead of on the Live Aqua website. I guess booking through Expedia means you don’t get treated as good as guests booking directly with the hotel. I travelled with a group and we booked 4 rooms through Expedia and we were all treated the same way. We even saw other guests being given welcome drinks, towels, welcome massages and a complimentary wrist bands but no one in our group was given any of those. Apparently, Expedia customers are being discriminated upon by Live Aqua.
Stayed 4 nights in Mar 2025

10/10 Excellent

Lisa M

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Mar 2025

6/10 Okay

Jenny

Stayed 3 nights in Mar 2025

10/10 Excellent

Mike

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good overall
Stayed 4 nights in Feb 2025

6/10 Okay

Maral

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Mar 2025

10/10 Excellent

Amanda

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Our stay was very enjoyable. The staff were fabulous and super helpful. The room was fantastic and food was good. Housekeeping took great care of our room and we were never without anything. Great beach and pools as well. The only thing that I didn’t care for were some hidden optional expenses. For example, cabanas must be rented daily and there are a lot of them, which makes finding lawn chairs with shade more difficult than the typical all inclusive. Also, most restaurants had what was included and then optional add-ons like other wines. Lastly, one restaurant isn’t included at all in the all inclusive pricing. I haven’t encountered as much optional additional charges at other all inclusives and wish I had known all that when I booked.
Stayed 5 nights in Mar 2025

6/10 Okay

Nahid Mahmoudian

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Overall I had a good experience since the staff were very friendly and helpful. I wasn’t happy that so many beds by the pool were not free and had to pay 80 dollars every day for it. Additionally, the food was average overall.
Stayed 4 nights in Mar 2025

10/10 Excellent

Monica

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Mar 2025

10/10 Excellent

Jeffrey

Stayed 5 nights in Mar 2025

4/10 Poor

Thomas

Travelled with group
Liked: Cleanliness
The rooms are nice. The drinks are watered down terribly and the food was edible but not that great. The only good meal I had was a lobster tail that I payed 150 dollars for. Unless you eat hotdogs, hamburgers, and grilled chicken everything else was nasty! All I ate while there was chicken legs from the pool grill everyday. No good fruit. They are watering down their alcohol so bad here that by the time you do get a buzz you feel disgusted because of all the mixer you have drank. We had a wonderful experience with the staff at the beach! Ask for David he will take care of you if you sit at beach. He was only good part of this resort. Crowd is very old and entertainment was boring.
Stayed 3 nights in Mar 2025

6/10 Okay

Gerardo

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Stayed 3 nights in Mar 2025

10/10 Excellent

robert

Liked: Cleanliness, staff & service, property conditions & facilities
Beach , pool , food , amazing staff... 5 stars!!
Stayed 3 nights in Mar 2025

10/10 Excellent

Rosa, Greenwood

Liked: Cleanliness, staff & service, property conditions & facilities
Awesome
Stayed 7 nights in Mar 2025

10/10 Excellent

Monica

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Mar 2025

10/10 Excellent

Theresa

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was very accommodating and professional. The property was beautiful and we had a wonderful, relaxing time.
Stayed 4 nights in Mar 2025

10/10 Excellent

Andrew

Liked: Cleanliness, staff & service, property conditions & facilities
Great place, as always.
Stayed 5 nights in Feb 2025

6/10 Okay

Michael

Food wasn’t great and hotel felt like they were trying to save $$$$ in every corners. Didn’t love it.
Stayed 4 nights in Feb 2025

10/10 Excellent

Jeffrey

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing!!
Stayed 5 nights in Mar 2025

10/10 Excellent

Maynard

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great night stay, beautiful beach, fun pool. Reserve your pool chairs and cabana early, but there’s plenty of other options if you don’t want a daybed. We also left a couple valuable items in the hotel room and I reached out a week later after we arrived at home and they were very helpful and getting it back to us.
Stayed 2 nights in Mar 2025

10/10 Excellent

Nicole

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Mar 2025

10/10 Excellent

Jennifer

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
I don’t have anything bad to say about the staff or the resort. It was great. If you are looking to party, this place isn’t for you. It is relaxing and calm.
Stayed 4 nights in Mar 2025

10/10 Excellent

Griselda

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This place is adults only. Very clean. Bed was so comfy. Food is great but best of all the service is excellent!
Stayed 3 nights in Mar 2025

8/10 Good

Stacey M

Travelled with family
Liked: Cleanliness
We appreciated the housekeeping staff and how diligent they were each day to thoroughly clean our rooms. Loved the turn down service each evening and how they would replenish bath towels and tidy the room. The food in the restaurants was good. The breakfast buffet very good and lots of selections. What I believe needs improvement is some of the pools needed attention. Some were not as clean as the others. Limited seating available by the pools unless you were willing to pay for a cabana. I did not like being asked about paying for outside entertainment several times while trying to relax at the property. If you pay for a cabana on the beach, you cannot get or bring food down to the cabana. It seems as if who you know matters so you can get seating in prime locations by the pools. I did not like being able to make reservations for dinner. Two of the 5 nights we were there we opted to eat a late lunch and skip diner since there was a 2 hour wait. Dinners are first come first served. Not something I was used to with a 5-star resort. I felt there was a Suttle hint to tip for everything at this all-inclusive resort which was uncomfortable at times. I was disappointed that we could not use the spa unless we paid for a treatment. No day passes, Spa was limited and could use some enhancements. I paid for 3 facials for myself, and 2 daughters and they were good. The club was fun, but very crowded and had limited seating. Music was way too loud in the club.
Stayed 5 nights in Mar 2025

10/10 Excellent

David

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Great staff and guests. Everyone is so pleasant. Pretty awesome food for an all inclusive. Jose’s ribs on the grill are amazing. Loved the hot dogs too. Lunch at azur was awesome. Our butlers Maggie and Arturo were great. Room was beautiful. I lost my gold necklace while we were there and i didnt realize until the next day. I called the front desk and amazingly, security brought it up to our room. Says a lot about the fellow guests and staff that the necklace was returned to me. Was so happy about that. We will be back.
Stayed 3 nights in Mar 2025

10/10 Excellent

Ann L

Liked: Cleanliness, staff & service, property conditions & facilities
The staff was outstanding, the food, the hospitality was really nice.
Stayed 6 nights in Mar 2025