Live Aqua Cancun - Adults Only - All-Inclusive

5.0 star property
Adults-only beachfront property with 7 outdoor pools

Photo gallery for Live Aqua Cancun - Adults Only - All-Inclusive

Aerial view
Executive lounge
7 outdoor pools, open 8:00 AM to 6:00 PM, pool cabanas (surcharge)
Lobby
8 restaurants, breakfast, lunch, dinner served; Mexican cuisine

Reviews

9.2 out of 10
Wonderful

Popular amenities

The current price is AU$771
includes taxes & fees
22 Sept - 23 Sept

Explore the area

View map
Blvd. Kukulcan KM.12.5, Zona Hotelera, Cancun, QROO, 77500
  • Cancun Interactive Aquarium
    ‪2 min walk‬
  • La Isla Shopping Mall
    ‪3 min walk‬
  • Marlin Beach
    ‪6 min walk‬
  • Cancun, Quintana Roo (CUN-Cancun Intl.)
    ‪25 min drive‬

Room options

Suite, 1 King Bed, Jetted Tub, Oceanfront (Aqua)

10.0 out of 10
Exceptional
(3 reviews)

Highlights

Furnished balcony
Separate sitting area
Private indoor hot tub
Air conditioning
Club Lounge
Free rollaway/extra beds
Dining table
Free minibar items
  • 60 sq m
  • Ocean view
  • Sleeps 3
  • 1 King Bed

Premium Room, 2 Double Beds, Non Smoking, Oceanfront (Aqua Club)

9.0 out of 10
Wonderful
(4 reviews)

Highlights

Furnished balcony
Air conditioning
Club Lounge
Free rollaway/extra beds
Dining table
Free minibar items
Smart TV
Pillow menu
  • 34 sq m
  • Ocean view
  • Sleeps 3
  • 2 Double Beds

Premium Room, 1 King Bed, Non Smoking, Oceanfront (Aqua Club)

9.8 out of 10
Exceptional
(25 reviews)

Highlights

Furnished balcony
Air conditioning
Club Lounge
Free rollaway/extra beds
Dining table
Free minibar items
Smart TV
Pillow menu
  • 33 sq m
  • Ocean view
  • Sleeps 2
  • 1 King Bed

Premium Room, 1 King Bed, Non Smoking, Ocean View

8.0 out of 10
Very good
(22 reviews)

Highlights

Furnished balcony
Air conditioning
Free rollaway/extra beds
Dining table
Free minibar items
Smart TV
Pillow menu
Renovated in 2019
  • 33 sq m
  • Ocean view
  • Sleeps 2
  • 1 King Bed

Premium Room, 2 Double Beds, Non Smoking, Ocean View

8.6 out of 10
Excellent
(7 reviews)

Highlights

Furnished balcony
Air conditioning
Free rollaway/extra beds
Dining table
Free minibar items
Smart TV
Pillow menu
Renovated in 2019
  • 34 sq m
  • Ocean view
  • Sleeps 3
  • 2 Double Beds

Premium Room, 2 Double Beds, Non Smoking, Oceanfront

8.0 out of 10
Very good
(19 reviews)

Highlights

Furnished balcony
Air conditioning
Free rollaway/extra beds
Dining table
Free minibar items
Smart TV
Pillow menu
Renovated in 2019
  • 34 sq m
  • Ocean view
  • Sleeps 3
  • 2 Double Beds

Premium Room, 1 King Bed, Non Smoking, Oceanfront

9.8 out of 10
Exceptional
(36 reviews)

Highlights

Furnished balcony
Air conditioning
Free rollaway/extra beds
Dining table
Free minibar items
Smart TV
Pillow menu
Renovated in 2019
  • 33 sq m
  • Ocean view
  • Sleeps 2
  • 1 King Bed

Premium Room, 2 Double Beds, Non Smoking, Garden View

9.6 out of 10
Exceptional
(21 reviews)

Highlights

Furnished balcony
Air conditioning
Free rollaway/extra beds
Dining table
Free minibar items
Smart TV
Pillow menu
Renovated in 2019
  • 34 sq m
  • Sleeps 3
  • 2 Double Beds

Premium Room, 1 King Bed, Non Smoking, Garden View

9.4 out of 10
Exceptional
(42 reviews)

Highlights

Furnished balcony
Air conditioning
Free rollaway/extra beds
Dining table
Free minibar items
Smart TV
Pillow menu
Renovated in 2019
  • 33 sq m
  • Sleeps 2
  • 1 King Bed

Premium Room, 1 King Bed, Terrace, Oceanfront

9.2 out of 10
Wonderful
(10 reviews)

Highlights

Terrace
Air conditioning
Free rollaway/extra beds
Dining table
Free minibar items
Smart TV
Pillow menu
Renovated in 2019
  • 43 sq m
  • Ocean view
  • Sleeps 2
  • 1 King Bed

Premium Room, 2 Double Beds, Terrace, Oceanfront

9.6 out of 10
Exceptional
(10 reviews)

Highlights

Terrace
Air conditioning
Free rollaway/extra beds
Dining table
Free minibar items
Smart TV
Pillow menu
Renovated in 2019
  • 44 sq m
  • Ocean view
  • Sleeps 3
  • 2 Double Beds

Suite (Honey Moon)

Highlights

Furnished balcony
Separate sitting area
Private indoor hot tub
Air conditioning
Club Lounge
Free rollaway/extra beds
Dining table
Free minibar items
  • 60 sq m
  • Ocean view
  • Sleeps 3
  • 1 King Bed

Suite (Tierra)

10.0 out of 10
Exceptional
(2 reviews)

Highlights

Furnished balcony
Separate sitting area
Air conditioning
Club Lounge
Free rollaway/extra beds
Dining table
Free minibar items
Smart TV
  • 70 sq m
  • Ocean view
  • Sleeps 3
  • 1 King Bed

Premium Room, 1 King Bed, Partial Ocean View

9.0 out of 10
Wonderful
(6 reviews)

Highlights

Furnished balcony
Air conditioning
Free rollaway/extra beds
Dining table
Free minibar items
Smart TV
Pillow menu
Renovated in 2019
  • 33 sq m
  • Partial sea view
  • Sleeps 2
  • 1 King Bed

Suite (Viento)

10.0 out of 10
Exceptional
(1 review)

Highlights

Furnished balcony
Separate sitting area
Air conditioning
Club Lounge
Free rollaway/extra beds
Dining table
Free minibar items
Smart TV
  • 60 sq m
  • Ocean view
  • Sleeps 3
  • 1 King Bed

Suite (Wellness Aqua)

Highlights

Furnished balcony
Separate sitting area
Private indoor hot tub
Air conditioning
Club Lounge
Free rollaway/extra beds
Dining table
Free minibar items
  • 60 sq m
  • Ocean view
  • Sleeps 3
  • 1 King Bed

Premium Room, 2 Double Beds, Partial Ocean View

9.0 out of 10
Wonderful
(2 reviews)

Highlights

Furnished balcony
Air conditioning
Free rollaway/extra beds
Dining table
Free minibar items
Smart TV
Pillow menu
Renovated in 2019
  • 33 sq m
  • Partial sea view
  • Sleeps 3
  • 2 Double Beds

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About the area

Cancun

A luxury stay in Cancun awaits you at Live Aqua Cancun - Adults Only - All-Inclusive. Within just a 10-minute stroll, you'll find popular attractions like La Isla Shopping Mall and West Coast of Isla Mujeres, Punta Cancun, and Punta Nizuc National Park. Highlights at this all-inclusive property include 8 restaurants, 7 outdoor swimming pools and a full-service spa. .A relaxing visit to Feel Harmony Spa can include deep-tissue massages, hot stone massages and hydrotherapy along with access to the sauna and hot tub. The restaurant, SIE7E, serves Mexican cuisine and is open for breakfast and dinner. With 5 lounge bars and a beach bar to choose from, you can enjoy a drink at the property. Spend the day at the beach where you'll find cabanas, and enjoy the 2 outdoor tennis courts and nightclub. Other amenities include free Wi-Fi in public areas, a gym and a hot tub. Each morning free cooked-to-order breakfast is offered between 7:00 AM and noon. Bring your pet along and take advantage of this property's pet-friendly amenities, such as food and water bowls. There's also the convenience of free valet parking. .With a stay at this 5-property class Zona Hotelera property, you'll be 3.7 km (2.3 mi) from Cancun Convention Center and 4 km (2.5 mi) from Gaviota Azul Beach.

What's nearby

  • Cancun Interactive Aquarium - 2 min walk - 0.2 km
  • La Isla Shopping Mall - 3 min walk - 0.3 km
  • Marlin Beach - 6 min walk - 0.6 km
  • Cancun Convention Center - 8 min drive - 3.9 km
  • Gaviota Azul Beach - 8 min drive - 4.3 km

Getting around

  • Cancun, Quintana Roo (CUN-Cancun Intl.) - 20 min drive

Restaurants

  • ‪El Fish Fritanga - ‬6 min walk
  • ‪Starbucks - ‬5 min walk
  • Don Julio Restaurant
  • McDonald's
  • ‪Taco y Tequila - ‬6 min walk

About this property

Live Aqua Cancun - Adults Only - All-Inclusive

Adults-only beachfront property with 7 outdoor pools
Live Aqua Cancun - Adults Only - All-Inclusive is an all-inclusive property. Room rates include meals and beverages at on-site restaurants and bars. Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages and other amenities.

Sit back and relax on the beach with cabanas (surcharge), umbrellas, and sunloungers. At Live Aqua Cancun - Adults Only - All-Inclusive, you can cool off in one of the 7 outdoor swimming pools and indulge in a pampering afternoon at the full-service spa.

Free breakfast is served daily. There are 8 restaurants on site, as well as a coffee shop/cafΘ and a nearby snack bar/deli. You can enjoy a drink at one of the bars, which include 5 bars/lounges, a beach bar and a poolside bar. A computer station is on site and WiFi is free in public spaces. This all-inclusive property also offers outdoor tennis courts, a hot tub and a steam room. Free self parking and valet parking are available. A complete renovation of Live Aqua Cancun - Adults Only - All-Inclusive was completed in December 2019.

This 5-star Cancun property is smoke free.

  • 1 building
  • 371 guestrooms or units
  • 9 levels
  • 8 dining venues
  • 5 bars or lounges
  • Conference rooms
  • 14564 sq ft of conference space
  • 1353 sq. m of conference space
  • Built in 2005
  • Cooked-to-order breakfast (free)
  • Nightclub
  • Karaoke
  • Deli
  • Cabanas on the beach (surcharge)
  • Beach lounge chairs
  • Towels for the beach
  • Umbrellas for the beach
  • Cabanas by the pool (surcharge)
  • Poolside lounge chairs
  • Umbrellas for the pool
  • Charging station for electric cars
  • Conference centre
  • Business facilities
  • Dry cleaning
  • Front desk (24 hours)
  • Staff members are multilingual
  • Storage area for luggage
  • Front desk safe
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Pool or billiards table
  • Terrace
  • Garden
  • Gift shop
  • Beauty salon
  • Television in lobby
  • ATM
  • On-site shopping
  • Bellhop
  • Lift
  • No smoking on site
  • Water dispenser
  • Bar on the beach
  • Coffee shop
  • Bar by the pool
  • Swim-up bar
Live Aqua Cancun - Adults Only - All-Inclusive offers 371 air-conditioned accommodations with free minibar items and laptop-compatible safes. Rooms open to furnished balconies. Pillowtop beds feature Egyptian cotton sheets, down duvets and premium bedding. A pillow menu is available. 65-inch Smart televisions come with premium cable channels.

Bathrooms include bathrobes, slippers, designer toiletries and complimentary toiletries. Guests can surf the web using the complimentary wireless Internet access (speed: 50+ Mbps). Additionally, rooms include espresso makers and complimentary bottles of water. Change of towels and change of bedsheets can be requested. A nightly turndown service is provided and housekeeping is offered on a daily basis.

Feel Harmony Spa has 4 treatment rooms. Massages are available on the beach and in the spa. Other services include deep-tissue massages, hot stone massages and Swedish massages. A variety of treatment therapies are provided, including hydrotherapy. The spa is equipped with a sauna, a hot tub and a steam room.

The spa is open daily. Guests under 18 years old are not allowed in the spa.

Awards and affiliations

Eco-certified property
This property participates in Green Key (Foundation for Environmental Education) – a programme that measures the property's impact on one or more of the following: environment, community, cultural heritage and the local economy.
The property is a member of Preferred Hotels & Resorts.

Similar properties

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 50+ Mbps
  • Available in some public areas: Free WiFi

Parking and transport

  • Electric car charging station on site
  • Free self parking on site
  • Free valet parking on site

Food and drink

  • Free cooked-to-order breakfast available daily 7:00 AM to noon
  • 5 bars/lounges
  • 8 restaurants
  • A beach bar
  • A coffee shop/cafe
  • A poolside bar
  • A swim-up bar
  • Snack bar/deli

Restaurants on site

  • AZUR
  • Hidden Garden
  • MB
  • SIE7E
  • Varenna

Things to do

  • 2 outdoor tennis courts
  • 7 outdoor pools
  • Archery
  • Beach volleyball
  • Billiards/pool table
  • Books
  • Evening entertainment
  • Full-service spa
  • Gym
  • Hot tub
  • Karaoke
  • Nightclub
  • Sauna
  • Shopping
  • Steam room
  • Table tennis
  • TV in common areas
  • Yoga classes

Conveniences

  • 24-hour front desk
  • ATM
  • Gift shop/newsstand
  • Hair salon
  • Luggage storage
  • Safe at front desk
  • Water dispenser

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Proposal/romance packages
  • Tour and ticket assistance
  • Turndown service
  • Wedding services

Business services

  • 7 meeting rooms
  • Business centre
  • Computer station
  • Conference centre (14,564 square foot of space)
  • Coworking space

Outdoors

  • Beach cabanas (surcharge)
  • Beach loungers
  • Beach towels
  • Beach umbrellas
  • Garden
  • On the beach
  • On the waterfront
  • Pool cabanas (surcharge)
  • Pool loungers
  • Pool umbrellas
  • Terrace

Full-service spa

  • 4 treatment rooms
  • Body scrubs
  • Body wraps
  • Deep-tissue massages
  • Detox wraps
  • Facials
  • Hot stone massages
  • Hot tub
  • Hydrotherapy
  • Manicures/pedicures
  • Prenatal massages
  • Sauna
  • Spa open daily
  • Steam room
  • Swedish massages

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Front entrance ramp
  • Handrails in stairways (99 centimetre high)
  • Lever door handles
  • Lift (99 centimetre wide door)
  • Smooth flooring in public areas
  • Smooth flooring in room
  • Visual fire alarm
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible gym
  • Wheelchair-accessible lounge
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible pool
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible registration desk (140 centimetre high)
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible spa
  • Wheelchairs on site

More

  • 1 building
  • 9 floors
  • Banquet hall
  • Built in 2005
  • Communal living room
  • Reception hall
  • Renovated entire property - December 2019
  • Smoke-free property

Room amenities

Bedroom

  • Blackout drapes
  • Down comforter
  • Egyptian cotton sheets
  • Free rollaway/extra bed
  • Pillow menu
  • Pillowtop mattress

Bathroom

  • Designer toiletries
  • Dressing gowns
  • Hair dryer
  • Private bathroom
  • Shampoo
  • Slippers
  • Soap
  • Toilet paper
  • Toothbrush and toothpaste (on request)
  • Towels provided

Entertainment

  • 65-inch smart TV with premium cable channels

Food and drink

  • 24-hour room service
  • Dining table
  • Espresso maker
  • Free bottled water
  • Free stocked minibar
  • Restaurant dining guides

More

  • Air conditioning
  • Iron/ironing board
  • Laptop workspace
  • Laptop-compatible safe
  • LED lighting
  • Phone
  • Recycling

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: 11:00 PM
Contactless check-in and check-out are available
Minimum check-in age - 18

Check-out

Check-out before noon
Contactless check-out

Special check-in instructions

Front desk staff will greet guests on arrival at the property
The credit card used to book the reservation must be presented by the cardholder at check-in along with matching photo identification, and other arrangements must be coordinated with the property prior to arrival

Access methods

Staffed front desk

Pets

  • Pets: USD 100 per pet, per night
  • Only dogs are allowed
  • Maximum 2 (weight limit: 44 lb per pet)
  • Pets cannot be left unattended
  • Food and water bowls are available
  • Restrictions apply
  • For more information, you can reach out to the property at the number on the booking confirmation
  • Service animals are exempt from fees.

Children and extra beds

  • Children younger than 18 are not allowed at this adults-only property. All guests 18 and older are welcome.
  • Free rollaway/extra beds!
  • Cots (infant beds) are not available.

Payment types

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • A tax is imposed by the city: USD 4.29 per accommodation, per night

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Pet fee: USD 100 per pet, per night
  • Service animals are exempt from fees

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards, debit cards and cash
Cashless transactions are available
On-site parties or group events are strictly prohibited
Safety features at this property include a fire extinguisher, a smoke detector, a security system, a first aid kit and outdoor lighting
This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children; if you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children. If you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room. The name on the credit card used at check-in to pay for incidentals must be the primary name on the guest room reservation. This property accepts Visa, Mastercard, American Express, debit cards and cash. On-site parties or group events are strictly prohibited.
    For guests' safety, the property includes a fire extinguisher, a smoke detector, a security system, a first aid kit and outdoor lighting in all accommodation. Cashless payment methods are available for all transactions.

We should mention

  • Pool access available from 8:00 AM to 6:00 PM
  • Reservations are needed for massage services and spa treatments. For reservations, contact the property before arrival using the contact information on the booking confirmation.
  • This is an adults-only property and guests under 18 years old aren't allowed.
  • To make arrangements to bring your pet, contact the property directly at the number on your booking confirmation (please see the Fees section for related charges).
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Aqua All Inclusive
Aqua Cancun All Inclusive
Cancun All Inclusive Live Aqua
Cancun Aqua
Live Aqua Adults Only
Live Aqua Adults Only All Inclusive
Live Aqua Cancun Adults Only
Live Aqua Cancun All Inclusive
Live Cancun All Inclusive
Live Aqua Cancun Adults All Inclusive Hotel
Live Aqua Adults All Inclusive Hotel
Live Aqua Cancun Adults All Inclusive
Live Aqua Adults All Inclusive
Live Aqua Cancun Adults
Live Aqua Beach Resort Cancún Adults Only All Inclusive
Live Aqua Cancun Adults Only All Inclusive
Live Aqua Beach Resort Cancún All Inclusive Adults Cancun
Live Aqua Beach Resort Cancún All Inclusive Adults
Live Aqua Beach Cancún All Inclusive Adults Cancun
Live Aqua Beach Cancún All Inclusive Adults
Live Aqua Cancun Inclusive

Frequently asked questions

What is the cancellation policy at Live Aqua Cancun - Adults Only - All-Inclusive?

Live Aqua Cancun - Adults Only - All-Inclusive offers free cancellation on select room rates. Check out the cancellation policy for more info.

How much does it cost to stay at Live Aqua Cancun - Adults Only - All-Inclusive?

As of 21 Sept 2025, prices found for a 1-night stay for 2 adults at Live Aqua Cancun - Adults Only - All-Inclusive on 22 Sept 2025 start from AU$764.31, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is parking available at Live Aqua Cancun - Adults Only - All-Inclusive?

Yep, Live Aqua Cancun - Adults Only - All-Inclusive has a free self car park and free valet parking.

Are there any beaches close to Live Aqua Cancun - Adults Only - All-Inclusive?

Yep, Live Aqua Cancun - Adults Only - All-Inclusive is a short 8-minute walk from Hotel Zone Beaches. Fun beach activities include volleyball.

Is there a spa on site at Live Aqua Cancun - Adults Only - All-Inclusive?

Yep, Feel Harmony Spa is available for guests. It has a hot tub, a steam room and a sauna. You'll enjoy heaps of services like detox wraps, body wraps and body scrubs, as well as hot stone massages.

Does Live Aqua Cancun - Adults Only - All-Inclusive have a pool?

Yep, and guests love it! Live Aqua Cancun - Adults Only - All-Inclusive has 7 outdoor swimming pools. Grab your bathers and lounge poolside while enjoying in a cabana and under the shade of an umbrella. The pool is open 8:00 AM to 6:00 PM.

What luxury perks are available at Live Aqua Cancun - Adults Only - All-Inclusive?

Live Aqua Cancun - Adults Only - All-Inclusive features 7 outdoor pools, a full-service spa and a nightclub. All guestrooms come with pillowtop beds, premium bedding and 24-hour room service.

What makes Live Aqua Cancun - Adults Only - All-Inclusive a romantic place to stay?

1 hot tub and ocean-view dining, as well as pillowtop beds and private balconies in the guestrooms, help set the scene for a romantic weekend at Live Aqua Cancun - Adults Only - All-Inclusive.

Is Live Aqua Cancun - Adults Only - All-Inclusive family-friendly?

No, Live Aqua Cancun - Adults Only - All-Inclusive is an adults-only property.

Does Live Aqua Cancun - Adults Only - All-Inclusive serve breakfast?

You bet, free cooked-to-order breakfast is offered daily from 7:00 AM to noon.

Is there a free airport shuttle available at Live Aqua Cancun - Adults Only - All-Inclusive?

No, Live Aqua Cancun - Adults Only - All-Inclusive does not offer an airport shuttle service.

Is there a bar or restaurant at Live Aqua Cancun - Adults Only - All-Inclusive?

Yep, they've got a beach bar and 8 restaurants. Pre dinner cocktails anyone?

What time are check-in & check-out at Live Aqua Cancun - Adults Only - All-Inclusive?

Check-in begins at 3:00 PM. Check-out time is noon.

Are pets allowed at Live Aqua Cancun - Adults Only - All-Inclusive?

Dogs are welcome at Live Aqua Cancun - Adults Only - All-Inclusive, with food and water bowls on offer. Just so you know, there's a limit of 2 pets, with a maximum weight of up to 20 kg per pet.

Live Aqua Cancun - Adults Only - All-Inclusive Reviews

Reviews

9.2

Wonderful

Rating 10 - Excellent. 1329 out of 1832 reviews
Rating 8 - Good. 271 out of 1832 reviews
Rating 6 - Okay. 153 out of 1832 reviews
Rating 4 - Poor. 39 out of 1832 reviews
Rating 2 - Terrible. 40 out of 1832 reviews

9.6/10

Cleanliness

9.4/10

Staff & service

9.2/10

Amenities

9.4/10

Property conditions & facilities

9.2/10

Eco-friendliness

Reviews

8/10 Good

Vivian

Stayed 4 nights in May 2025

10/10 Excellent

Oskar

Stayed 6 nights in Jun 2025

10/10 Excellent

Matthew Thomas, Moonachie

Liked: Cleanliness, amenities, property conditions & facilities
Stayed 6 nights in Jun 2025

10/10 Excellent

Traci

Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
Amazing property, great restaurants, great accommodations and amenities but the best thing about this resort is the staff. They go above and beyond to make your stay memorable, relaxing and fun!
Stayed 4 nights in Jun 2025

10/10 Excellent

Ausberto, miami

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Nuestra experiencia en Live Aqua Cancún fue excepcional. El servicio fue atento en todo momento, las áreas siempre limpias y bien cuidadas. La comida, simplemente exquisita, cada restaurante ofrecía opciones de alta calidad. El entretenimiento superó nuestras expectativas, con actividades variadas y bien organizadas. Un lugar al que sin duda queremos volver. Altamente recomendado.
Stayed 3 nights in Jun 2025

10/10 Excellent

Jesus

Liked: Property conditions & facilities
Stayed 6 nights in Jun 2025

10/10 Excellent

Theresa Marie

Liked: Cleanliness, property conditions & facilities
Awesome!! Want to go back!
Stayed 7 nights in Apr 2025

10/10 Excellent

Derrick, Rosemead

Travelled with family, Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
I thought the property was fantastic, the fact that it was adult only with no kids really made my stay with my friends and family quite enjoyable. The facility was fantastic, the food was also fantastic..the selection of restaurants to go and eat from was incredible. Commuting to the mall or downtown was easy and affordable. I honestly have nothing negative to say.
Stayed 4 nights in Jun 2025

10/10 Excellent

Heather

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
My husband and I just wanted a short getaway and came here for a few days. The hotel is beautiful. We enjoyed the smaller pool with the swim up bar but didn’t realize it was there until our third day. The large pool is nice but they don’t play music. The food, overall, was really good. The only restaurant we weren’t fond of was Hidden Garden. Sea Corner definitely has the best view and the food was very good. The room was very nice with a fantastic view. The only issue we had was the smell throughout the halls. I’m not sure what they are using but the smell is overwhelming. It seemed like a combination of ammonia and a room scent. Thankfully it was only on the halls.
Stayed 3 nights in May 2025

8/10 Good

raven

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Jun 2025

8/10 Good

J'Mikel H

Liked: Cleanliness, property conditions & facilities
Stayed 5 nights in Jun 2025

10/10 Excellent

Nicole

Liked: Cleanliness, amenities, property conditions & facilities
From the moment JC greeted me on arrival up until my departure the staff was amazing, kind and thoughtful. Ty!
Stayed 4 nights in Jun 2025

10/10 Excellent

Jennifer Kathleen

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
The resort was clean, well staffed, offered numerous dining options and pools. The food was excellent. The staff was attentive. They offered room service in addition to all the dining options, which is unusual for an all inclusive resort. We did not like the initial push for a time share from the concierge and it took a VERY forceful “no” to make that stop. We found you also couldn’t make dinner reservations without a butler, but we either went very early or very late, which was not an issue, as we weren’t generally hungry until late. There was also a dinner option to order take out sushi which we did a couple of times. We also made friends with the manager of the wait staff and he consistently made reservations for us at our preferred restaurants when we asked. It is located across the street from a large, clean, high end shopping mall which was convenient, and was a short bus ride from other local shopping, and Mercado 28. We really loved every bit of our stay and would highly recommend this resort.
Stayed 10 nights in Jun 2025

10/10 Excellent

Derlin

Stayed 3 nights in Jun 2025

10/10 Excellent

Margaret

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
First time in Mexico, first time @ Live Aqual. Everything was perfect! From the special welcome,to the warm, beautiful Caribbean Sea to the super polite, hardworking staff, amazing food, gorgeous landscape, white sand beach. We had a great time. I felt like I was in heaven & can't wait to go back!
Gorgeous & warm water!
The welcoming committee
Lots of pools!
Amazing habanero soup @ MB restaurant
Stayed 4 nights in Jun 2025

8/10 Good

Christopher Brandon

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
The atmosphere was incredible and the staff very knowledgeable. The food was alright depending upon on what a person likes to eat. As for the activities they had many and kept the guest full of joy and excitement. It’s a great place to go if you just like to relax your worries away. The location is in the right place for those guests who like to have everything close to them. I personally give Live 8/10 stars and will return back to it some years from now.
Stayed 3 nights in Jun 2025

10/10 Excellent

Marcelo

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Our stay was 10/10 and will definitely come back either back with only my wife or with our adult children. Great place!
Stayed 2 nights in Jun 2025

10/10 Excellent

Tucker

Stayed 5 nights in May 2025

4/10 Poor

Jennifer Celina

Stayed 4 nights in May 2025

8/10 Good

Ivette

Travelled with partner
Liked: Cleanliness, staff & service
Enjoyed all inclusive amenities dining options I didn’t like the set up pool area very crowded too many beds take up space
Stayed 5 nights in Jun 2025

10/10 Excellent

Elizabeth

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent resort. Amazing staff. Especially Eli, he has the best customer service.
Stayed 2 nights in Jun 2025

10/10 Excellent

Elliott

Stayed 3 nights in Jun 2025

10/10 Excellent

Chien-Chang Jason, Toronto

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had a fantastic time at Live Aqua. The food and atmosphere are phenomenal. It’s the kind of resort that doesn’t have a lot of restaurants, but the food is great so made us not mind repeating. I highly recommend Hidden Garden and MB. The food at these two restaurants were fantastic. The pool and beach were always kept clean and all the staff were extremely friendly. We stayed a total of 8 days 7 nights and everything was fantastic from start to finish. I very much want to give the resort a 5 star review but opted to give 4 stars because of the attitude of the staff at the gift shop. Her name is Guadalupe. I was standing at the counter waiting to pay for a souvenir. I stood there for 5 minutes waiting for her to come cash me out because she was helping another customer. That’s not what bothered me. I don’t mind waiting. It was her attitude when she cashed me out. I opted to pay in pesos, and had some loose change on me. She rolled her eyes at me and my partner. I asked for our change of 100 pesos to be in two 50 pesos bills. My god. It was as if it was the end of the world. She started pouting, frowning and after we paid she didn’t say a word to us. Should be working at a 3 star hotel. We probably would’ve forgotten about it if it happened in the middle of our trip but unfortunately it happened right after we checked out as we’re waiting for our shuttle to the airport. So it left a bad taste in our mouths. Overall though it was still a fantastic trip.
Stayed 7 nights in Jun 2025

10/10 Excellent

Roberto

Liked: Cleanliness, amenities, property conditions & facilities
Stayed 5 nights in Jun 2025

10/10 Excellent

Ariane, Mill Valley

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Jun 2025