Live Aqua Cancun - Adults Only - All-Inclusive

5.0 star property
Adults-only beachfront property with 7 outdoor pools
VIP Access

Photo gallery for Live Aqua Cancun - Adults Only - All-Inclusive

Aerial view
Property video
Lobby
7 outdoor pools, open 8:00 AM to 6:00 PM, pool cabanas (surcharge)
Executive lounge

Reviews

9.2 out of 10
Wonderful

Popular amenities

  • Pool
  • Bar
  • All-inclusive
  • Hot tub
  • Pet-friendly
The current price is AU$769
includes taxes & fees
21 Sept - 22 Sept

Explore the area

View map
Blvd. Kukulcan KM.12.5, Zona Hotelera, Cancun, QROO, 77500
  • Cancun Interactive Aquarium
    ‪2 min walk‬
  • La Isla Shopping Mall
    ‪3 min walk‬
  • Marlin Beach
    ‪6 min walk‬
  • Cancun, Quintana Roo (CUN-Cancun Intl.)
    ‪25 min drive‬

Room options

Suite, 1 King Bed, Jetted Tub, Oceanfront (Aqua)

10.0 out of 10
Exceptional
(3 reviews)

Highlights

Furnished balcony
Separate sitting area
Private indoor hot tub
Air conditioning
Club Lounge
Free rollaway/extra beds
Dining table
Free minibar items
  • 60 sq m
  • Ocean view
  • Sleeps 3
  • 1 King Bed

Premium Room, 2 Double Beds, Non Smoking, Oceanfront (Aqua Club)

9.0 out of 10
Wonderful
(4 reviews)

Highlights

Furnished balcony
Air conditioning
Club Lounge
Free rollaway/extra beds
Dining table
Free minibar items
Smart TV
Pillow menu
  • 34 sq m
  • Ocean view
  • Sleeps 3
  • 2 Double Beds

Premium Room, 1 King Bed, Non Smoking, Oceanfront (Aqua Club)

9.8 out of 10
Exceptional
(25 reviews)

Highlights

Furnished balcony
Air conditioning
Club Lounge
Free rollaway/extra beds
Dining table
Free minibar items
Smart TV
Pillow menu
  • 33 sq m
  • Ocean view
  • Sleeps 2
  • 1 King Bed

Premium Room, 1 King Bed, Non Smoking, Ocean View

8.0 out of 10
Very good
(22 reviews)

Highlights

Furnished balcony
Air conditioning
Free rollaway/extra beds
Dining table
Free minibar items
Smart TV
Pillow menu
Renovated in 2019
  • 33 sq m
  • Ocean view
  • Sleeps 2
  • 1 King Bed

Premium Room, 2 Double Beds, Non Smoking, Ocean View

8.6 out of 10
Excellent
(7 reviews)

Highlights

Furnished balcony
Air conditioning
Free rollaway/extra beds
Dining table
Free minibar items
Smart TV
Pillow menu
Renovated in 2019
  • 34 sq m
  • Ocean view
  • Sleeps 3
  • 2 Double Beds

Premium Room, 2 Double Beds, Non Smoking, Oceanfront

8.0 out of 10
Very good
(19 reviews)

Highlights

Furnished balcony
Air conditioning
Free rollaway/extra beds
Dining table
Free minibar items
Smart TV
Pillow menu
Renovated in 2019
  • 34 sq m
  • Ocean view
  • Sleeps 3
  • 2 Double Beds

Premium Room, 1 King Bed, Non Smoking, Oceanfront

9.8 out of 10
Exceptional
(36 reviews)

Highlights

Furnished balcony
Air conditioning
Free rollaway/extra beds
Dining table
Free minibar items
Smart TV
Pillow menu
Renovated in 2019
  • 33 sq m
  • Ocean view
  • Sleeps 2
  • 1 King Bed

Premium Room, 2 Double Beds, Non Smoking, Garden View

9.6 out of 10
Exceptional
(20 reviews)

Highlights

Furnished balcony
Air conditioning
Free rollaway/extra beds
Dining table
Free minibar items
Smart TV
Pillow menu
Renovated in 2019
  • 34 sq m
  • Sleeps 3
  • 2 Double Beds

Premium Room, 1 King Bed, Non Smoking, Garden View

9.4 out of 10
Exceptional
(42 reviews)

Highlights

Furnished balcony
Air conditioning
Free rollaway/extra beds
Dining table
Free minibar items
Smart TV
Pillow menu
Renovated in 2019
  • 33 sq m
  • Sleeps 2
  • 1 King Bed

Premium Room, 1 King Bed, Terrace, Oceanfront

9.2 out of 10
Wonderful
(10 reviews)

Highlights

Terrace
Air conditioning
Free rollaway/extra beds
Dining table
Free minibar items
Smart TV
Pillow menu
Renovated in 2019
  • 43 sq m
  • Ocean view
  • Sleeps 2
  • 1 King Bed

Premium Room, 2 Double Beds, Terrace, Oceanfront

9.6 out of 10
Exceptional
(10 reviews)

Highlights

Terrace
Air conditioning
Free rollaway/extra beds
Dining table
Free minibar items
Smart TV
Pillow menu
Renovated in 2019
  • 44 sq m
  • Ocean view
  • Sleeps 3
  • 2 Double Beds

Suite (Honey Moon)

Highlights

Furnished balcony
Separate sitting area
Private indoor hot tub
Air conditioning
Club Lounge
Free rollaway/extra beds
Dining table
Free minibar items
  • 60 sq m
  • Ocean view
  • Sleeps 3
  • 1 King Bed

Suite (Tierra)

10.0 out of 10
Exceptional
(2 reviews)

Highlights

Furnished balcony
Separate sitting area
Air conditioning
Club Lounge
Free rollaway/extra beds
Dining table
Free minibar items
Smart TV
  • 70 sq m
  • Ocean view
  • Sleeps 3
  • 1 King Bed

Premium Room, 1 King Bed, Partial Ocean View

9.2 out of 10
Wonderful
(5 reviews)

Highlights

Furnished balcony
Air conditioning
Free rollaway/extra beds
Dining table
Free minibar items
Smart TV
Pillow menu
Renovated in 2019
  • 33 sq m
  • Partial sea view
  • Sleeps 2
  • 1 King Bed

Suite (Viento)

10.0 out of 10
Exceptional
(1 review)

Highlights

Furnished balcony
Separate sitting area
Air conditioning
Club Lounge
Free rollaway/extra beds
Dining table
Free minibar items
Smart TV
  • 60 sq m
  • Ocean view
  • Sleeps 3
  • 1 King Bed

Suite (Wellness Aqua)

Highlights

Furnished balcony
Separate sitting area
Private indoor hot tub
Air conditioning
Club Lounge
Free rollaway/extra beds
Dining table
Free minibar items
  • 60 sq m
  • Ocean view
  • Sleeps 3
  • 1 King Bed

Premium Room, 2 Double Beds, Partial Ocean View

9.0 out of 10
Wonderful
(2 reviews)

Highlights

Furnished balcony
Air conditioning
Free rollaway/extra beds
Dining table
Free minibar items
Smart TV
Pillow menu
Renovated in 2019
  • 33 sq m
  • Partial sea view
  • Sleeps 3
  • 2 Double Beds

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About the area

Cancun

A luxury stay in Cancun awaits you at Live Aqua Cancun - Adults Only - All-Inclusive. Within just a 10-minute stroll, you'll find popular attractions like La Isla Shopping Mall and West Coast of Isla Mujeres, Punta Cancun, and Punta Nizuc National Park. Highlights at this all-inclusive property include 8 restaurants, 7 outdoor swimming pools and a full-service spa. .A relaxing visit to Feel Harmony Spa can include deep-tissue massages, hot stone massages and hydrotherapy along with access to the sauna and hot tub. The restaurant, SIE7E, serves Mexican cuisine and is open for breakfast and dinner. With 5 lounge bars and a beach bar to choose from, you can enjoy a drink at the property. Spend the day at the beach where you'll find cabanas, and enjoy the 2 outdoor tennis courts and nightclub. Other amenities include free Wi-Fi in public areas, a gym and a hot tub. Each morning free cooked-to-order breakfast is offered between 7:00 AM and noon. Bring your pet along and take advantage of this property's pet-friendly amenities, such as food and water bowls. There's also the convenience of free valet parking. .With a stay at this 5-property class Zona Hotelera property, you'll be 3.7 km (2.3 mi) from Cancun Convention Center and 4 km (2.5 mi) from Gaviota Azul Beach.

What's nearby

  • Cancun Interactive Aquarium - 2 min walk - 0.2 km
  • La Isla Shopping Mall - 3 min walk - 0.3 km
  • Marlin Beach - 6 min walk - 0.6 km
  • Cancun Convention Center - 8 min drive - 3.9 km
  • Gaviota Azul Beach - 8 min drive - 4.3 km

Getting around

  • Cancun, Quintana Roo (CUN-Cancun Intl.) - 20 min drive

Restaurants

  • ‪Park Royal Cancun - ‬8 min walk
  • ‪El Fish Fritanga - ‬6 min walk
  • ‪Los Chachalacos - ‬8 min walk
  • ‪Andiamo - ‬8 min walk
  • ‪Starbucks - ‬5 min walk

About this property

Live Aqua Cancun - Adults Only - All-Inclusive

Adults-only beachfront property with 7 outdoor pools
Live Aqua Cancun - Adults Only - All-Inclusive is an all-inclusive property. Room rates include meals and beverages at on-site restaurants and bars. Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages and other amenities.

Sit back and relax on the beach with cabanas (surcharge), umbrellas, and sunloungers. At Live Aqua Cancun - Adults Only - All-Inclusive, you can cool off in one of the 7 outdoor swimming pools and indulge in a pampering afternoon at the full-service spa.

Free breakfast is served daily. There are 8 restaurants on site, as well as a coffee shop/cafΘ and a nearby snack bar/deli. You can enjoy a drink at one of the bars, which include 5 bars/lounges, a beach bar and a poolside bar. A computer station is on site and WiFi is free in public spaces. This all-inclusive property also offers outdoor tennis courts, a hot tub and a steam room. Free self parking and valet parking are available. A complete renovation of Live Aqua Cancun - Adults Only - All-Inclusive was completed in December 2019.

This 5-star Cancun property is smoke free.

  • 1 building
  • 371 guestrooms or units
  • 9 levels
  • 8 dining venues
  • 5 bars or lounges
  • Conference rooms
  • 14564 sq ft of conference space
  • 1353 sq. m of conference space
  • Built in 2005
  • Cooked-to-order breakfast (free)
  • Nightclub
  • Karaoke
  • Deli
  • Cabanas on the beach (surcharge)
  • Beach lounge chairs
  • Towels for the beach
  • Umbrellas for the beach
  • Cabanas by the pool (surcharge)
  • Poolside lounge chairs
  • Umbrellas for the pool
  • Charging station for electric cars
  • Conference centre
  • Business facilities
  • Dry cleaning
  • Front desk (24 hours)
  • Staff members are multilingual
  • Storage area for luggage
  • Front desk safe
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Pool or billiards table
  • Terrace
  • Garden
  • Gift shop
  • Beauty salon
  • Television in lobby
  • ATM
  • On-site shopping
  • Bellhop
  • Lift
  • No smoking on site
  • Water dispenser
  • Bar on the beach
  • Coffee shop
  • Bar by the pool
  • Swim-up bar
Live Aqua Cancun - Adults Only - All-Inclusive offers 371 air-conditioned accommodations with free minibar items and laptop-compatible safes. Rooms open to furnished balconies. Pillowtop beds feature Egyptian cotton sheets, down duvets and premium bedding. A pillow menu is available. 65-inch Smart televisions come with premium cable channels.

Bathrooms include bathrobes, slippers, designer toiletries and complimentary toiletries. Guests can surf the web using the complimentary wireless Internet access (speed: 50+ Mbps). Additionally, rooms include espresso makers and complimentary bottles of water. Change of towels and change of bedsheets can be requested. A nightly turndown service is provided and housekeeping is offered on a daily basis.

Feel Harmony Spa has 4 treatment rooms. Massages are available on the beach and in the spa. Other services include deep-tissue massages, hot stone massages and Swedish massages. A variety of treatment therapies are provided, including hydrotherapy. The spa is equipped with a sauna, a hot tub and a steam room.

The spa is open daily. Guests under 18 years old are not allowed in the spa.

Awards and affiliations

Eco-certified property
This property participates in Green Key (Foundation for Environmental Education) – a programme that measures the property's impact on one or more of the following: environment, community, cultural heritage and the local economy.
The property is a member of Preferred Hotels & Resorts.

Similar properties

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 50+ Mbps
  • Available in some public areas: Free WiFi

Parking and transport

  • Electric car charging station on site
  • Free self parking on site
  • Free valet parking on site

Food and drink

  • Free cooked-to-order breakfast available daily 7:00 AM to noon
  • 5 bars/lounges
  • 8 restaurants
  • A beach bar
  • A coffee shop/cafe
  • A poolside bar
  • A swim-up bar
  • Snack bar/deli

Restaurants on site

  • AZUR
  • Hidden Garden
  • MB
  • SIE7E
  • Varenna

Things to do

  • 2 outdoor tennis courts
  • 7 outdoor pools
  • Archery
  • Beach volleyball
  • Billiards/pool table
  • Books
  • Evening entertainment
  • Full-service spa
  • Gym
  • Hot tub
  • Karaoke
  • Nightclub
  • Sauna
  • Shopping
  • Steam room
  • Table tennis
  • TV in common areas
  • Yoga classes

Conveniences

  • 24-hour front desk
  • ATM
  • Gift shop/newsstand
  • Hair salon
  • Luggage storage
  • Safe at front desk
  • Water dispenser

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Proposal/romance packages
  • Tour and ticket assistance
  • Turndown service
  • Wedding services

Business services

  • 7 meeting rooms
  • Business centre
  • Computer station
  • Conference centre (14,564 square foot of space)
  • Coworking space

Outdoors

  • Beach cabanas (surcharge)
  • Beach loungers
  • Beach towels
  • Beach umbrellas
  • Garden
  • On the beach
  • On the waterfront
  • Pool cabanas (surcharge)
  • Pool loungers
  • Pool umbrellas
  • Terrace

Full-service spa

  • 4 treatment rooms
  • Body scrubs
  • Body wraps
  • Deep-tissue massages
  • Detox wraps
  • Facials
  • Hot stone massages
  • Hot tub
  • Hydrotherapy
  • Manicures/pedicures
  • Prenatal massages
  • Sauna
  • Spa open daily
  • Steam room
  • Swedish massages

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Front entrance ramp
  • Handrails in stairways (99 centimetre high)
  • Lever door handles
  • Lift (99 centimetre wide door)
  • Smooth flooring in public areas
  • Smooth flooring in room
  • Visual fire alarm
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible gym
  • Wheelchair-accessible lounge
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible pool
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible registration desk (140 centimetre high)
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible spa
  • Wheelchairs on site

More

  • 1 building
  • 9 floors
  • Banquet hall
  • Built in 2005
  • Communal living room
  • Reception hall
  • Renovated entire property - December 2019
  • Smoke-free property

Room amenities

Bedroom

  • Blackout drapes
  • Down comforter
  • Egyptian cotton sheets
  • Free rollaway/extra bed
  • Pillow menu
  • Pillowtop mattress

Bathroom

  • Designer toiletries
  • Dressing gowns
  • Hair dryer
  • Private bathroom
  • Shampoo
  • Slippers
  • Soap
  • Toilet paper
  • Toothbrush and toothpaste (on request)
  • Towels provided

Entertainment

  • 65-inch smart TV with premium cable channels

Food and drink

  • 24-hour room service
  • Dining table
  • Espresso maker
  • Free bottled water
  • Free stocked minibar
  • Restaurant dining guides

More

  • Air conditioning
  • Iron/ironing board
  • Laptop workspace
  • Laptop-compatible safe
  • LED lighting
  • Phone
  • Recycling

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: 11:00 PM
Contactless check-in and check-out are available
Minimum check-in age - 18

Check-out

Check-out before noon
Contactless check-out

Special check-in instructions

Front desk staff will greet guests on arrival at the property
The credit card used to book the reservation must be presented by the cardholder at check-in along with matching photo identification, and other arrangements must be coordinated with the property prior to arrival

Access methods

Staffed front desk

Pets

  • Pets: USD 100 per pet, per night
  • Only dogs are allowed
  • Maximum 2 (weight limit: 44 lb per pet)
  • Pets cannot be left unattended
  • Food and water bowls are available
  • Restrictions apply
  • For more information, you can reach out to the property at the number on the booking confirmation
  • Service animals are exempt from fees.

Children and extra beds

  • Children younger than 18 are not allowed at this adults-only property. All guests 18 and older are welcome.
  • Free rollaway/extra beds!
  • Cots (infant beds) are not available.

Payment types

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • A tax is imposed by the city: USD 4.22 per accommodation, per night

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Pet fee: USD 100 per pet, per night
  • Service animals are exempt from fees

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards, debit cards and cash
Cashless transactions are available
On-site parties or group events are strictly prohibited
Safety features at this property include a fire extinguisher, a smoke detector, a security system, a first aid kit and outdoor lighting
This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children; if you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children. If you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room. The name on the credit card used at check-in to pay for incidentals must be the primary name on the guest room reservation. This property accepts Visa, Mastercard, American Express, debit cards and cash. On-site parties or group events are strictly prohibited.
    For guests' safety, the property includes a fire extinguisher, a smoke detector, a security system, a first aid kit and outdoor lighting in all accommodation. Cashless payment methods are available for all transactions.

We should mention

  • Pool access available from 8:00 AM to 6:00 PM
  • Reservations are needed for massage services and spa treatments. For reservations, contact the property before arrival using the contact information on the booking confirmation.
  • This is an adults-only property and guests under 18 years old aren't allowed.
  • To make arrangements to bring your pet, contact the property directly at the number on your booking confirmation (please see the Fees section for related charges).
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Aqua All Inclusive
Aqua Cancun All Inclusive
Cancun All Inclusive Live Aqua
Cancun Aqua
Live Aqua Adults Only
Live Aqua Adults Only All Inclusive
Live Aqua Cancun Adults Only
Live Aqua Cancun All Inclusive
Live Cancun All Inclusive
Live Aqua Cancun Adults All Inclusive Hotel
Live Aqua Adults All Inclusive Hotel
Live Aqua Cancun Adults All Inclusive
Live Aqua Adults All Inclusive
Live Aqua Cancun Adults
Live Aqua Beach Resort Cancún Adults Only All Inclusive
Live Aqua Cancun Adults Only All Inclusive
Live Aqua Beach Resort Cancún All Inclusive Adults Cancun
Live Aqua Beach Resort Cancún All Inclusive Adults
Live Aqua Beach Cancún All Inclusive Adults Cancun
Live Aqua Beach Cancún All Inclusive Adults
Live Aqua Cancun Inclusive

Frequently asked questions

What is the cancellation policy at Live Aqua Cancun - Adults Only - All-Inclusive?

Live Aqua Cancun - Adults Only - All-Inclusive offers free cancellation on select room rates. Check out the cancellation policy for more info.

How much does it cost to stay at Live Aqua Cancun - Adults Only - All-Inclusive?

As of 2 Sept 2025, prices found for a 1-night stay for 2 adults at Live Aqua Cancun - Adults Only - All-Inclusive on 21 Sept 2025 start from AU$762.89, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is parking available at Live Aqua Cancun - Adults Only - All-Inclusive?

Yep, Live Aqua Cancun - Adults Only - All-Inclusive has a free self car park and free valet parking.

Are there any beaches close to Live Aqua Cancun - Adults Only - All-Inclusive?

Yep, Live Aqua Cancun - Adults Only - All-Inclusive is a short 8-minute walk from Hotel Zone Beaches. Fun beach activities include volleyball.

Is there a spa on site at Live Aqua Cancun - Adults Only - All-Inclusive?

Yep, Feel Harmony Spa is available for guests. It has a hot tub, a steam room and a sauna. You'll enjoy heaps of services like detox wraps, body wraps and body scrubs, as well as hot stone massages.

Does Live Aqua Cancun - Adults Only - All-Inclusive have a pool?

Yep, and guests love it! Live Aqua Cancun - Adults Only - All-Inclusive has 7 outdoor swimming pools. Grab your bathers and lounge poolside while enjoying in a cabana and under the shade of an umbrella. The pool is open 8:00 AM to 6:00 PM.

What luxury perks are available at Live Aqua Cancun - Adults Only - All-Inclusive?

Live Aqua Cancun - Adults Only - All-Inclusive features 7 outdoor pools, a full-service spa and a nightclub. All guestrooms come with pillowtop beds, premium bedding and 24-hour room service.

What makes Live Aqua Cancun - Adults Only - All-Inclusive a romantic place to stay?

1 hot tub and ocean-view dining, as well as pillowtop beds and private balconies in the guestrooms, help set the scene for a romantic weekend at Live Aqua Cancun - Adults Only - All-Inclusive.

Is Live Aqua Cancun - Adults Only - All-Inclusive family-friendly?

No, Live Aqua Cancun - Adults Only - All-Inclusive is an adults-only property.

Does Live Aqua Cancun - Adults Only - All-Inclusive serve breakfast?

You bet, free cooked-to-order breakfast is offered daily from 7:00 AM to noon.

Is there a free airport shuttle available at Live Aqua Cancun - Adults Only - All-Inclusive?

No, Live Aqua Cancun - Adults Only - All-Inclusive does not offer an airport shuttle service.

Is there a bar or restaurant at Live Aqua Cancun - Adults Only - All-Inclusive?

Yep, they've got a beach bar and 8 restaurants. Pre dinner cocktails anyone?

What time are check-in & check-out at Live Aqua Cancun - Adults Only - All-Inclusive?

Check-in begins at 3:00 PM. Check-out time is noon.

Are pets allowed at Live Aqua Cancun - Adults Only - All-Inclusive?

Dogs are welcome at Live Aqua Cancun - Adults Only - All-Inclusive, with food and water bowls on offer. Just so you know, there's a limit of 2 pets, with a maximum weight of up to 20 kg per pet.

Live Aqua Cancun - Adults Only - All-Inclusive Reviews

Reviews

9.2

Wonderful

Rating 10 - Excellent. 1310 out of 1801 reviews
Rating 8 - Good. 265 out of 1801 reviews
Rating 6 - Okay. 150 out of 1801 reviews
Rating 4 - Poor. 37 out of 1801 reviews
Rating 2 - Terrible. 39 out of 1801 reviews

9.6/10

Cleanliness

9.4/10

Staff & service

9.2/10

Amenities

9.4/10

Property conditions & facilities

9.2/10

Eco-friendliness

Reviews

10/10 Excellent

Robin

Stayed 6 nights in May 2025

10/10 Excellent

samantha

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Perfect, relaxing stay! Rooms were quiet and comfortable, pool and beach were immaculate, and the service from the staff was the best I've ever experienced. Will be back soon!
Stayed 5 nights in May 2025

10/10 Excellent

Latasha

Liked: Cleanliness, amenities, property conditions & facilities
Stayed 4 nights in Apr 2025

8/10 Good

Nicholas Warren

Liked: Cleanliness, property conditions & facilities
Stayed 4 nights in May 2025

10/10 Excellent

Victor

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
All beautiful!
Stayed 3 nights in May 2025

10/10 Excellent

Dervis

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Best hotel in Cancun
Stayed 2 nights in May 2025

6/10 Okay

Anthony

Travelled with partner
Liked: Cleanliness
Disliked: Staff & service, amenities
This property severly lacks employees to keep up with everything. The night life is not inpressive at all. Most of the food is terrible at the "nice" restaurants and especially the room service. They're very pushy to get you to attend a 45 minute sales pitch to go through fiesta rewards instead of expedia or costco etc. This place is at best a badly run 4 star hotel. Our room had a broken bathroom door and the thermostat wouldnt change from celcius to farenhieght. We werent the only peiple there with the same opinoins. There were atleast 3 other couples we spoke with and had the exact same complaints and more. When checking in we got there around 115pm and were told our room should be rrady by 3pm and they would let us know. 330 comes around and others are having the exact same issue. One couple was checked in at 11am and was just told to check back every hour. Then meraculously our room and 2 other couples room were all ready at the same time when 10 mins sooner they were not. All different style rooms and floors. So its no excuse. Id recommend staying away from the place unless you want to over pay for a pretty decent beach with a great veiw but inadequate space to sit with shade and almost 0 night life at the hotel. Ricky and lunid were the best 2 there. They would put a smile on our face everytime we saw them.
Stayed 5 nights in May 2025

10/10 Excellent

Marcela

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Nice staff. Some memorable names, Andreas serving drinks by the pool! Great food, amenities.
Stayed 4 nights in May 2025

10/10 Excellent

Paul

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Live Aqua was amazing! The facility is very clean and quiet. No loud party groups and tons of seating by the pool. All of the restaurants we tried were great too. Would highly recommend if looking for an all inclusive getaway!
Stayed 5 nights in May 2025

10/10 Excellent

David Michael, BARRIE

Liked: Staff & service, amenities, property conditions & facilities
The staff were amazing
Stayed 5 nights in May 2025

10/10 Excellent

Jennifer

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing stay at Live Aqua with our family. The staff is so very friendly and accommodating. There is always something to do if you want to participate by the pool or after dark. Food was amazing! Don’t hesitate to book a stay. You won’t be disappointed. We will be back!
Stayed 4 nights in May 2025

6/10 Okay

Christine, Millsboro

Travelled with family, Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service, amenities
Overall condition of this roperty is average. The hall our room was off of had a leak in the ceiling which ran all the way down the hall. We were a group of 9 guests and one of the rooms the air didn’t work. They moved them to another room and the ceiling was falling down on them. Was there 11 years ago and the overall vibe, service, and condition of the property was much better back then.
Stayed 5 nights in May 2025

10/10 Excellent

Corey Allen, Sanford

Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
Went down this past weekend with two friends and had a great time. The resort is the perfect size and if you're looking for relaxation, this place is the perfect fit. Rooms are nice, beds are comfortable, and we all agreed the food was great. My only complaints would be: 1) You have to reserve cabanas, but none with the canopies are ever available despite being there right at 8am to reserve for the next day. Then, when you hang at the pool all day, the "reserved" ones are never touched. My guess is there is a special "club". The staff also says the poolside beds with the umbrellas are first come/first serve, but (while we got lucky), we watched several people get asked to move by the staff because they were also reserved. 2) Italian restaurant was the best for us. The thai place was good, but likely our least favorite dinner spot. The only issue we really had is we would show up right at the start of dinner time and get put on a one-hour wait list (when there were very few people in the restaurant). All good: we just put our name down and found a bar until it was time. 3) The first morning we went to breakfast, the hostess was trying to discreetly film us on her personal phone. Kind of odd, but oh well. Don't be afraid to venture out. The mall across the street is super cool. The part in front of the resort is all upscale, but if you keep walking further down, you get to a really cool and massive outdoor shopping area with different restaurants and bars.
Stayed 4 nights in May 2025

10/10 Excellent

Roxman Alexander

Liked: Cleanliness, amenities, property conditions & facilities
Nice place to relax and enjoy the be
Stayed 3 nights in May 2025

8/10 Good

Theo, Eatontown

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Overall it was a great way to unwind and not worry about anything. Everyone very friendly and helpful. Concerns handled immediately.
Stayed 4 nights in May 2025

8/10 Good

Elaine

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Food was okay at best except breakfast was excellent with lots of choice. Wait times for dinner were extremely long mostly 1 hour on average. Plus one restaurant required men in pants. Overall I LOVE it but food and wait times need improvement.
Stayed 3 nights in May 2025

10/10 Excellent

Alfredo

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Excellent Hotel, great customer attention.
Stayed 4 nights in May 2025

10/10 Excellent

Jeronimo, Grand Prairie

Stayed 2 nights in May 2025

8/10 Good

Cynthia

Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
Loved the Aqua club bar area - food was ok. Did not like that you had to pay for the cabanas. Had a butler but only saw him once after checking in and was there 6 night
Stayed 6 nights in May 2025

10/10 Excellent

Aidan, New York

Liked: Cleanliness, amenities, property conditions & facilities
Stayed 3 nights in Apr 2025

10/10 Excellent

Peter

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent Service, great hotel and food - thoroughly worth it
Stayed 9 nights in May 2025

10/10 Excellent

veronica

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Treated like a queen

This place is awesome, the friendliness of the staff, the food, as well as the spa was amazing. The drinks were a little watered down but I cannot wait to return to this place. They treat you like royalty!!
Stayed 6 nights in May 2025

10/10 Excellent

Michael

Stayed 3 nights in May 2025

10/10 Excellent

Josefina, Caracas

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location!
Stayed 3 nights in May 2025

10/10 Excellent

Niravkumar

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Live Aqua an amazing choice for our 6 days of relaxation vacation just what we needed, this place is full of life the resort wont let you get bored they have activities every hr, there staff is amazing
Stayed 5 nights in May 2025