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Palette Hotel Batab

Property class: 3

Photo gallery for Palette Hotel Batab

A hotel lobby with a reception desk, a potted plant, a glass door leading to a dining area, and a chair with a floral arrangement.
A multi-story hotel with a yellow and red facade, named "HOTEL BATAB."
A hotel room with two beds, a wooden headboard, a wall-mounted telephone, and a framed butterfly artwork.
A hallway leading to a hotel entrance with a sign reading "HOTEL BATAB".
A wooden shelf unit with folded towels and a metal rod.

Reviews

7.8 out of 10
Good

Popular amenities

  • Parking included
  • Free Wi-Fi
  • Restaurant
  • Air-conditioning
  • Business services
  • Room service

Explore the area

View map
Av. Chichen Itza No. 52 SM 23, Cancun, QROO, 77500
  • Place, Mercado 23
    ‪5 min walk‬
  • Place, Las Palapas Park
    ‪10 min walk‬
  • Place, Plaza 28
    ‪16 min walk‬
  • Airport, Cancun, Quintana Roo (CUN-Cancun Intl.)
    ‪35 min drive‬

Room options

Standard Room, 2 Double Beds

  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds
  • Free Wi-Fi

Standard Double Room, 2 Double Beds

  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds
  • Free Wi-Fi

View all photos for Quadruple Room Standard

1 bedroom, iron/ironing board (on request), free WiFi, bed sheets

Quadruple Room Standard

  • 20 sq m
  • Sleeps 4
  • 2 Double Beds
  • Free Wi-Fi

Room

  • Sleeps 4
  • Free Wi-Fi

Room

  • Sleeps 4
  • Free Wi-Fi

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About the area

Cancun

Hotel Batab places you in the centre of Cancun, within just a 5-minute stroll of Mercado 23 and within 15 minutes of Las Palapas Park. Highlights at this hotel include a restaurant, free self-parking and a conference centre. .The restaurant, Lol-Ha, serves Mexican cuisine and is open for breakfast, lunch and dinner. Added amenities include free Wi-Fi in public areas, a 24-hour front desk and express check-out. There's also the convenience of free RV/bus/truck parking. .Attractions within a 10-minute drive of this 3-property class Downtown Cancun hotel include Ultramar Ferry Puerto Juárez and Plaza Las Americas.

What's nearby

  • Mercado 23 - 5 min walk - 0.4 km
  • Las Palapas Park - 10 min walk - 0.8 km
  • Benito Juarez Municipal Building - 13 min walk - 1.1 km
  • Plaza 28 - 16 min walk - 1.4 km
  • La Sagrada Familia Parish - 4 min drive - 2.1 km

Getting around

  • Cancun, Quintana Roo (CUN-Cancun Intl.) - 22 min drive

Restaurants

  • ‪La Parrilla - ‬8 min walk
  • ‪Subway - ‬9 min walk
  • ‪El Paisano Del 23 - ‬3 min walk
  • ‪McDonald's - ‬10 min walk
  • ‪KFC - ‬5 min walk

About this property

Palette Hotel Batab

There's a restaurant on site. WiFi is free in public spaces. Event space at this hotel measures 689 square feet (64 square metres) and includes a conference centre. Multilingual staff, tour/ticket assistance, and room service (during limited hours) are also featured at Hotel Batab. Free self parking is available.

Smoking is allowed in designated areas at this 3-star Cancun hotel.

  • 1 building
  • 68 guestrooms or units
  • 4 levels
  • 689 sq ft of conference space
  • 64 sq. m of conference space
  • Built in 1985
  • Conference centre
  • Front desk (24 hours)
  • Express check-out
  • Staff members are multilingual
  • Storage area for luggage
  • Front desk safe
  • Tour and ticket information
  • Lift
  • Smoking in designated areas
  • Water dispenser
  • Dining venue
Hotel Batab offers 68 accommodations with air conditioning. Flat-screen televisions come with satellite channels.

Bathrooms include a shower. Guests can surf the web using complimentary wireless Internet access. An iron/ironing board, change of towels and change of bedsheets can be requested. Housekeeping is provided on a daily basis.

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  • Parking included
  • Free Wi-Fi
  • Air-conditioning
  • Housekeeping
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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Height restrictions apply for on-site parking
  • Street parking available
  • Free self parking on site
  • Free RV/bus/lorry parking on site
  • Limited on-site self parking

Food and drink

  • A restaurant

Restaurants on site

  • Lol-Ha

Family friendly

  • Separate bedroom

Conveniences

  • 24-hour front desk
  • Luggage storage
  • Safe at front desk
  • Water dispenser

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Housekeeping (daily)
  • Multilingual staff
  • Tour and ticket assistance

Business services

  • Conference centre (689 square foot of space)
  • Meeting room

Accessibility

  • Lift

More

  • 1 building
  • 4 floors
  • Banquet hall
  • Built in 1985
  • Designated smoking areas (fines apply)
  • Mosquito nets
  • Traditional architecture

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Private bathroom
  • Shampoo
  • Shower
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • Flat-screen TV with satellite channels

Food and drink

  • Limited room service

More

  • Air conditioning
  • Iron/ironing board on request
  • Phone
  • Window screens

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: anytime
Minimum check-in age - 18

Check-out

Check-out before 1 PM
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • No pets allowed

Children and extra beds

  • Children are welcome.
  • Kids stay free! One child 11 years old or younger stays free when using existing bedding.
  • Cots (infant beds) are not available.

Payment types

Important information

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards and cash
Cashless transactions are available
Safety features at this property include a fire extinguisher, a smoke detector, a security system, a first aid kit and window guards
This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children; if you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children. If you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room. This property accepts Visa, Mastercard, American Express, Discover, Diners Club, JCB International, Union Pay, Carte Blanche, debit cards and cash. For guests' safety, the property includes a fire extinguisher, a smoke detector, a security system, a first aid kit and window guards in all accommodation. Cashless payment methods are available for all transactions.

We should mention

  • There is limited hot water on site.
  • One child aged 11 years old or younger stays free in the same room as the parent or guardian when using existing bedding.

Property is also known as

Batab
Batab Cancun
Batab Hotel
Hotel Batab
Hotel Batab Cancun
Batab Hotel Cancun
Capital O Batab
Hotel Batab Hotel
Hotel Batab Cancun
Hotel Batab Hotel Cancun

Frequently asked questions

What is the cancellation policy at Hotel Batab?

Hotel Batab offers free cancellation on select room rates. Check out the cancellation policy for more info.

Is parking available at Hotel Batab?

Yep, Hotel Batab has a free self car park and free RV/bus/truck parking.

Are there any beaches close to Hotel Batab?

The closest beach to Hotel Batab is Delfines Beach (13 km).

Is there a free airport shuttle available at Hotel Batab?

No, Hotel Batab does not offer an airport shuttle service.

Is there a bar or restaurant at Hotel Batab?

Yep, you can grab a meal at Hotel Batab's onsite restaurant that serves Mexican cuisine.

What time are check-in & check-out at Hotel Batab?

Check-in begins at 3:00 PM. Check-out time is 1 PM.

Are pets allowed at Hotel Batab?

No, pets are not allowed.

Hotel Batab Reviews

Reviews

7.8

Good

Rating 10 - Excellent. 88 out of 220 reviews
Rating 8 - Good. 61 out of 220 reviews
Rating 6 - Okay. 42 out of 220 reviews
Rating 4 - Poor. 13 out of 220 reviews
Rating 2 - Terrible. 16 out of 220 reviews

8.0/10

Cleanliness

8.2/10

Staff & service

7.6/10

Amenities

7.4/10

Property conditions & facilities

Reviews

Verified review

10/10 Excellent

Gerhard

Liked: Cleanliness, amenities, property conditions & facilities
Clean and comfortable room and good staff
Stayed 1 night in Feb 2026
Verified review

10/10 Excellent

George

Liked: Cleanliness, property conditions & facilities
It was clean, comfortable and economical. The on-site restaurant is good, as well.
Stayed 3 nights in Jun 2025
Verified review

10/10 Excellent

Ferita

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
It was very nice, cleaning every day, very friendly people, Breakfast good, i like this hotel, thanks a lot
Stayed 3 nights in Dec 2024
Verified review

10/10 Excellent

Manon

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very good room and clean, people are nice.
Stayed 7 nights in Jan 2025
Verified review

10/10 Excellent

Mike

Breakfast very good. Staff excellent. Building is old but okay. Only complaint: they could maintain the outside cleanliness better, but hey, this is real Cancun, not the hotel zone. In comparison to the general neighborhood it’s much better.
Stayed 2 nights in Feb 2026
Verified review

10/10 Excellent

Gregory

Great value for Downtown Cancun I have stayed at comparable hotels there costing twice as much.
Stayed 1 night in Feb 2023
Verified review

8/10 Good

Carolina

Liked: Cleanliness, staff & service, amenities
It was very convenient for the price. We only stayed one night and it was fine. It's a very basic accommodation, but it's ok for a short stay.
Stayed 1 night in Oct 2025
Verified review

10/10 Excellent

Antonio

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The ac could have been better but overall great option
Stayed 5 nights in Jun 2024
Verified review

6/10 Okay

Vinod

Liked: Cleanliness, staff & service
Disliked: Amenities
Yes. You get what you pay.
Stayed 2 nights in Jan 2026
Verified review

10/10 Excellent

SHAWN

Liked: Staff & service, amenities, property conditions & facilities
Really everything no complain
Verified review

10/10 Excellent

NAKETA

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I like
Stayed 6 nights in Jan 2023
Verified review

8/10 Good

Ivanov

Liked: Cleanliness, staff & service, property conditions & facilities
Breakfast included was a big plus, walking distance to market 23 and ADO central bus station and all Colectivos, R1 rides. Staff is very friendly, wish it had a pool but we traded that perk for the breakfast included.Its a good choice if you want to explore more real local lifestyle and not go for the all inclusive hotels. It's a 10 min ride to Playa El Nino and a 20-30 min ride to Playas in the hotel zone.
Stayed 7 nights in Feb 2023
Verified review

6/10 Okay

Gladys

I was only at this hotel for few hours as I had an early flight. Has a good parking. It is old and for this reason I believe, has a particular smell. Good AC. Good price.
Stayed 1 night in Aug 2024
Verified review

8/10 Good

George Warren

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel Batab offers a clean, comfortable and cheap place to stay. The rooms are somewhat spartan - no mini fridge, no safe in room, no desk with chair, etc. However, you get a complimentary breakfast each morning and the on-site restaurant is really good and very affordable. Finally, the staff at Hotel Batab were friendly, helpful and really a pleasure to deal with. I would stay here again.
Stayed 3 nights in Jan 2023
Verified review

4/10 Poor

Candace

Liked: Cleanliness, staff & service
The bed was comfortable and the staff was helpful and friendly. But the hotel is on a very busy, noisy street. It’s also very bare-bones for the price - $70/night - no bath mat, two towels, no coffee in room. Only 1 chair for the balcony. Water was easily accessible.
Stayed 1 night in Feb 2023
Verified review

10/10 Excellent

Diego

Liked: Cleanliness, staff & service, property conditions & facilities
Like
Stayed 1 night in Apr 2024
Verified review

4/10 Poor

Gregory

Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
Mar.31/23 room #206 had no internet access through the entire stay. That floor had a multiple room group of older kids very noisy to past 11PM! 4th floor previous stay on Feb.11/23 was great, quiet and with good internet.
Stayed 1 night in Mar 2023
Verified review

10/10 Excellent

Olayida

Liked: Cleanliness, staff & service, property conditions & facilities
The room is good but the internet is not strong enough 😕
Verified review

6/10 Okay

Ricardo Mauricio Merazo

Liked: Cleanliness
Every day we had a bad experience with the room, our toilet did not work well even when we reported
Stayed 3 nights in Mar 2023
Verified review

6/10 Okay

J

Liked: Cleanliness, staff & service
I couldn't connect to the wifi in my room
Stayed 1 night in Jan 2024
Verified review

8/10 Good

J

Liked: Cleanliness, staff & service, property conditions & facilities
Wifi not Working
Stayed 2 nights in Jan 2024
Verified review

10/10 Excellent

Patricia

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Es una ventaja que incluye un desayuno completo. , guardan eEn recepción guardan el equipaje antes de la hora del check in y despues de check out.
Stayed 1 night in Mar 2026
Verified review

10/10 Excellent

Ivan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Todo exelente, muy rico los desayunos y la limpieza diaria a la habitacion
Stayed 3 nights in Dec 2025
Verified review

10/10 Excellent

Denice

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lo usamos solo para pasar la noche lo cual lo que me gusto que si traes 3 niños no tuvimos problema en ser una familia de 5 ya que en otros hoteles no nos dejan solo quieren 4
Stayed 1 night in Sep 2025
Verified review

6/10 Okay

Elizabeth

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Cucarachas en la habitación
Stayed 1 night in Sep 2025