Beach Palace Family Resort & Spa

4.0 star property
Family fun on the beach, with 3 outdoor pools, near La Isla Shopping Mall

Photo gallery for Beach Palace Family Resort & Spa

Waterslide
View from room
5 restaurants, breakfast, lunch, dinner served; international cuisine
View from room
On the beach, white sand, sun-loungers, beach umbrellas

Reviews

8.6 out of 10
Excellent

Popular amenities

  • Bar
  • Hot tub

Explore the area

View map
Blvd Kukulcan Km 11.5, Hotelera Zone, Cancun, QROO, 77500
  • Place, La Isla Shopping Mall
    ‪6 min walk‬
  • Place, Cancun Interactive Aquarium
    ‪10 min walk‬
  • Place, Cancun Convention Center
    ‪6 min drive‬
  • Airport, Cancun, Quintana Roo (CUN-Cancun Intl.)
    ‪26 min drive‬

Room options

Superior Two Bedroom Presidential Suite Ocean View - Kids & Teens Free

Highlights

Balcony
Soundproofed
Air conditioning
Connecting rooms available
Free rollaway/extra beds
Free minibar items
Smart TV
Hypo-allergenic bedding
  • 99 sq m
  • 2 bedrooms
  • Ocean view
  • Sleeps 6
  • 1 King Bed and 2 Double Beds

Superior Honeymoon Suite Ocean View - King Size Bed

10.0 out of 10
Exceptional
(1 review)

Highlights

Balcony
Soundproofed
Air conditioning
Connecting rooms available
Free rollaway/extra beds
Free minibar items
Smart TV
Hypo-allergenic bedding
  • 41 sq m
  • Ocean view
  • Sleeps 2
  • 1 King Bed

Superior Governor Suite Ocean View - King Size Bed

Highlights

Balcony
Soundproofed
Air conditioning
Connecting rooms available
Free rollaway/extra beds
Free minibar items
Smart TV
Hypo-allergenic bedding
  • 59 sq m
  • 1 bedroom
  • Ocean view
  • Sleeps 4
  • 1 King Bed

Superior Deluxe Lagoon View

Highlights

Balcony
Soundproofed
Air conditioning
Connecting rooms available
Free rollaway/extra beds
Free minibar items
Smart TV
Hypo-allergenic bedding
  • 41 sq m
  • Lagoon view
  • Sleeps 2
  • 1 King Bed OR 2 Double Beds

Superior Family Deluxe - Kids & Teens Free

9.0 out of 10
Wonderful
(4 reviews)

Highlights

Balcony
Soundproofed
Air conditioning
Connecting rooms available
Free rollaway/extra beds
Free minibar items
Smart TV
Hypo-allergenic bedding
  • 82 sq m
  • 2 bedrooms
  • Lagoon view
  • Sleeps 6
  • 1 King Bed and 2 Double Beds

Superior Deluxe Lagoon View - Kids & Teens Free

8.8 out of 10
Excellent
(82 reviews)

Highlights

Balcony
Soundproofed
Air conditioning
Connecting rooms available
Free rollaway/extra beds
Free minibar items
Smart TV
Hypo-allergenic bedding
  • 40 sq m
  • Lagoon view
  • Sleeps 4
  • 1 King Bed OR 2 Double Beds

Superior Deluxe Ocean View - Kids & Teens Free

8.2 out of 10
Very good
(17 reviews)

Highlights

Balcony
Soundproofed
Air conditioning
Connecting rooms available
Free rollaway/extra beds
Free minibar items
Smart TV
Hypo-allergenic bedding
  • 41 sq m
  • Ocean view
  • Sleeps 4
  • 1 King Bed OR 2 Double Beds

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About the area

Cancun

An all-inclusive stay in Cancun awaits you at Beach Palace - All Inclusive. Within steps you'll find West Coast of Isla Mujeres, Punta Cancun, and Punta Nizuc National Park and La Isla Shopping Mall within a 10-minute stroll. Highlights at this beachfront property include 5 restaurants, 3 outdoor swimming pools and a full-service spa. .A day of pampering can include massages and body scrubs along with access to the sauna. The restaurant, Tequila, serves international cuisine and is open for breakfast, lunch and dinner. With 2 poolside bars and 4 lounge bars to choose from, you can enjoy a drink at the property. Spend the day at the beach where you'll find sunloungers, and enjoy the 3 hot tubs and free kids' club. Plus you'll find free Wi-Fi in public areas, a gym and a sauna. Free full breakfast is available daily between 7 AM and 11:30 AM. There's also free valet parking, along with the convenience of an airport shuttle. .You'll be 2.9 km (1.8 mi) from Cancun Convention Center and 3.1 km (2 mi) from Gaviota Azul Beach with a stay at this 4-property class Zona Hotelera property.

What's nearby

  • La Isla Shopping Mall - 6 min walk - 0.6 km
  • Cancun Interactive Aquarium - 10 min walk - 0.9 km
  • Forum Beach - 5 min drive - 2.9 km
  • Cancun Convention Center - 6 min drive - 3.2 km
  • Gaviota Azul Beach - 7 min drive - 3.6 km

Getting around

  • Cancun, Quintana Roo (CUN-Cancun Intl.) - 22 min drive

Restaurants

  • ‪Park Royal Cancun - ‬6 min walk
  • ‪Starbucks - ‬6 min walk
  • ‪Los Chachalacos - ‬6 min walk
  • ‪Andiamo - ‬6 min walk
  • ‪Sonora Grill - Cancún - ‬5 min walk

About this property

Beach Palace Family Resort & Spa

Family fun on the beach, with 3 outdoor pools, near La Isla Shopping Mall
Beach Palace - All Inclusive is an all-inclusive property. Room rates include meals and beverages at on-site restaurants and bars. Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages and other amenities.

Lie back and work on your tan with relaxing beach amenities, such as umbrellas and sunloungers. At Beach Palace - All Inclusive, you can cool off in one of the 3 outdoor swimming pools and indulge in a pampering afternoon at the full-service spa.

Free breakfast is available daily. There are 5 restaurants on site, as well as a coffee shop/cafΘ and a nearby snack bar/deli. For a drink, you can stop by one of the on-site bars, including 2 poolside bars and 4 bars/lounges. WiFi is free in public spaces. This all-inclusive property also offers a complimentary children's club, a children's pool and a steam room. Self parking and valet parking are free.

This 4-star Cancun property is smoke free.

  • 1 building
  • 287 guestrooms or units
  • 15 levels
  • 5 dining venues
  • 2 bars by the pool
  • 4 bars or lounges
  • Full breakfast (free)
  • Deli
  • Kid's club (free)
  • Childcare (surcharge)
  • Terrace on the roof
  • Beach lounge chairs
  • Towels for the beach
  • Umbrellas for the beach
  • Poolside lounge chairs
  • Umbrellas for the pool
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Staff members are multilingual
  • Storage area for luggage
  • Front desk safe
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Games room or arcade
  • Gift shop
  • Beauty salon
  • ATM
  • On-site shopping
  • Bellhop
  • Lift
  • No smoking on site
  • Coffee shop
Beach Palace - All Inclusive offers 287 accommodations with free minibar items and a safe. Rooms open to balconies or patios. Beds feature down duvets and premium bedding. Smart televisions come with premium satellite channels.

Bathrooms include a separate bath and shower with in-room jetted baths, complimentary toiletries and hairdryers. Guests can surf the web using complimentary wireless Internet access. Additionally, rooms include complimentary bottles of water and coffee/tea makers. A nightly turndown service is provided and housekeeping is offered on a daily basis. Amenities available on request include hypo-allergenic bedding.

Guests can indulge in a pampering treatment at the property's full-service spa. Services include facials, body scrubs and body treatments. The spa is equipped with a sauna.

The spa is open daily. Guests under 18 years old are not allowed in the spa.

Similar properties

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • 24-hour return airport shuttle on request for a surcharge
  • Free self parking on site
  • Free valet parking on site

Food and drink

  • Free full breakfast available daily 7 AM to 11:30 AM
  • 2 poolside bars
  • 4 bars/lounges
  • 5 restaurants
  • A coffee shop/cafe
  • Snack bar/deli

Restaurants on site

  • Bocelli
  • Smokehouse
  • Tavola
  • Tequila
  • Wok / Agra

Things to do

  • 3 hot tubs
  • 3 outdoor pools
  • Arcade/game room
  • Beach volleyball
  • Children's pool
  • Fitness classes
  • Free children's club
  • Full-service spa
  • Gym
  • Playground
  • Sauna
  • Shopping
  • Steam room
  • Waterslide
  • Yoga classes

Family friendly

  • 3 outdoor pools
  • Arcade/game room
  • Babysitting (surcharge)
  • Children's pool
  • Free children's club
  • Free rollaway/extra bed
  • Laundry facilities
  • Playground
  • Snack bar/deli
  • Soundproofed rooms
  • Waterslide

Conveniences

  • 24-hour front desk
  • ATM
  • Gift shop/newsstand
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance
  • Turndown service
  • Wedding services

Outdoors

  • Beach loungers
  • Beach towels
  • Beach umbrellas
  • On the beach
  • Pool loungers
  • Pool umbrellas
  • Rooftop terrace

Full-service spa

  • Body scrubs
  • Facials
  • Massage
  • Sauna
  • Spa open daily

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Accessible airport shuttle
  • Braille/raised signage
  • Doorbell and phone notification
  • Handrails in stairways (100 centimetre high)
  • Lift (90 centimetre wide door)
  • Magnifying mirror
  • Stair-free path to entrance
  • Visual fire alarm
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible lounge
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible pool
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible spa
  • Wheelchairs on site

More

  • 1 building
  • 15 floors
  • Banquet hall
  • Smoke-free property

Room amenities

Bedroom

  • Blackout drapes
  • Down comforter
  • Free rollaway/extra bed
  • Hypo-allergenic bedding
  • Premium bedding

Bathroom

  • Bathtub or shower
  • Free toiletries
  • Hair dryer
  • Jetted bathtub
  • Towels provided

Entertainment

  • Smart TV with premium cable/satellite channels

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Free bottled water
  • Free stocked minibar

More

  • Air conditioning (climate-controlled)
  • Connecting rooms available
  • Free local calls
  • Iron/ironing board
  • Safe
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 3 PM; check-in end time: midnight
Minimum check-in age - 18

Check-out

Check-out before noon

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival at the property
For any questions, please contact the property using the information on the booking confirmation
Guests must show proof of child age at check-in. In the event the child's age differs from that in the booking reservation, the hotel may charge the difference in rate.

Renovations and closures

This property is closed from 15 August 2025 to 31 December 2026 (dates subject to change).

Access methods

Staffed front desk

Pets

  • Pets and service animals are not allowed at Beach Palace - All Inclusive

Children and extra beds

  • Children are welcome.
  • Free rollaway/extra beds!

Payment types

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Airport shuttle fee: USD 26 per person (return)
  • Airport shuttle fee per child: USD 26 (return), (up to 17 years old)
  • Laundry fee: USD 315 per day

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards, debit cards and cash
Safety features at this property include a carbon monoxide detector, a smoke detector, a security system and window guards
This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children; if you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children. If you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room. The name on the credit card used at check-in to pay for incidentals must be the primary name on the guest room reservation. This property accepts Visa, Mastercard, American Express, debit cards and cash.
    For guests' safety, the property includes a carbon monoxide detector, a smoke detector, a security system and window guards in all accommodation.

We should mention

  • Reservations are needed for massage services and spa treatments. For reservations, contact the property before arrival using the contact information on the booking confirmation.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • Pets and service animals are not allowed on site.

Property is also known as

Beach Palace
Beach Palace Cancun
Beach Palace Resort
Beach Palace Resort All Inclusive
Beach Palace Resort All Inclusive Cancun
Beach Palace Hotel Cancun
Beach Palace Resort All Inclusive All-inclusive property Cancun
Beach Palace Resort All Inclusive All-inclusive property

Frequently asked questions

What is the cancellation policy at Beach Palace - All Inclusive?

Beach Palace - All Inclusive offers free cancellation on select room rates. Check out the cancellation policy for more info.

Is parking available at Beach Palace - All Inclusive?

Yep, Beach Palace - All Inclusive has a free self car park and free valet parking.

Are there any beaches close to Beach Palace - All Inclusive?

Yep, Beach Palace - All Inclusive is a short 18-minute walk from Hotel Zone Beaches. Fun beach activities include volleyball, snorkelling and scuba diving.

Is there a spa on site at Beach Palace - All Inclusive?

Yep, there is an onsite spa at Beach Palace - All Inclusive. It has 3 hot tubs and a sauna. You'll enjoy heaps of services like body scrubs, facials and body treatments.

Does Beach Palace - All Inclusive have a pool?

Yep, and guests love it! Beach Palace - All Inclusive has 3 outdoor swimming pools and a kids' pool. Grab your bathers and lounge poolside while enjoying under the shade of an umbrella and with a drink from one of the bars.

Does Beach Palace - All Inclusive have a waterslide?

Yep, this property has a waterslide!

What luxury perks are available at Beach Palace - All Inclusive?

Beach Palace - All Inclusive features 2 poolside bars, 3 outdoor pools and 3 hot tubs. All guestrooms come with Private jetted baths, premium bedding and 24-hour room service.

What makes Beach Palace - All Inclusive a romantic place to stay?

24-hour room service, plus Jetted bath in the guestrooms, help set the scene for a romantic weekend at Beach Palace - All Inclusive.

Is Beach Palace - All Inclusive family-friendly?

You bet! With amenities such as a free children's club and a children's pool, as well as free extra beds in the guestrooms, it's no surprise that Beach Palace - All Inclusive is a hit with families.

Are there hot tubs in the rooms at Beach Palace - All Inclusive?

No, but there are Jetted bath in the guestrooms.

Does Beach Palace - All Inclusive serve breakfast?

Yep, complimentary full brekkie is available daily between 7 AM and 11:30 AM.

Is there a free airport shuttle available at Beach Palace - All Inclusive?

No, but there's an airport shuttle that runs 24 hours a day on request for a fee.

Is there a bar or restaurant at Beach Palace - All Inclusive?

Relax with a coldie at the 2 poolside bars or 4 lounge bars, and grab a meal at the onsite restaurant that serves international cuisine.

What time are check-in & check-out at Beach Palace - All Inclusive?

Check-in begins at 3 PM. Check-out time is noon.

Are pets allowed at Beach Palace - All Inclusive?

No, pets and service animals are not allowed.

Reviews

Beach Palace Family Resort & Spa Reviews

8.6

Excellent

8.6/10

Cleanliness

9.0/10

Staff & service

8.4/10

Amenities

8.0/10

Property conditions & facilities

8.4/10

Eco-friendliness
Rating 10 - Excellent. 642 out of 1149 reviews
Rating 8 - Good. 270 out of 1149 reviews
Rating 6 - Okay. 125 out of 1149 reviews
Rating 4 - Poor. 67 out of 1149 reviews
Rating 2 - Terrible. 45 out of 1149 reviews

Reviews

10/10 Excellent

Pooya Voosoogh

Liked: Cleanliness, amenities
It was very good
Stayed 7 nights in Jul 2025

8/10 Good

Patrice

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Family vacation

We recently stayed 5 days and 4 nights and overall the resort was very nice. We enjoyed the pool area a couple of days, which was not very crowded. The beach was ok. We ate at each of the restaurants and the staff throughout the resort was great. Our favorite restaurant Tavola and we ate there twice. We went to the sports bar a few nights and enjoyed the atmosphere and live entertainment. The downside...we did not enjoy the buffet food (room service was better) and there weren't many options/activities for our teens. Also, the vacant resort right next door was a serious eyesore.
Stayed 4 nights in Jul 2025

10/10 Excellent

Tina

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wonderful!
Stayed 5 nights in Jul 2025

10/10 Excellent

Luis

Very nice place the people that work there are really nice.
Stayed 6 nights in Jul 2025

10/10 Excellent

Miriam

Liked: Cleanliness
Great Service, Food was great, beach is beautiful !
Stayed 6 nights in Jun 2025

10/10 Excellent

Samantha

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Food was delicious and plentiful! Service was wonderful. Activities and location to beach were perfect!
Stayed 4 nights in Jul 2025

10/10 Excellent

Jose Cardona

Stayed 4 nights in Jul 2025

10/10 Excellent

Bin

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Our recent visit was met by wonderful hospitality, great food and services.
Stayed 5 nights in Jun 2025

10/10 Excellent

Grace

Travelled with family, Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
everyone was very nice. My family and I had a blast.
Stayed 7 nights in Jul 2025

10/10 Excellent

Gregory

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This property was a great experience. Staff was extremely friendly and helpful. Rooms were nice. Overall a great vacation. The food was average quality. Some meals were very good while others were average. This hotel is a bit older. Needs updates in some areas.
Stayed 7 nights in Jul 2025

10/10 Excellent

Maria

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Small but very nice It's a shame the beach is bot the same, i jnow it's not there fault But love the Palace resorts
Stayed 3 nights in Jul 2025

10/10 Excellent

Mwenge Binti

Travelled with family
Liked: Cleanliness, amenities
I know they will be closing to renovate please upgrade the showers i wish they were a little bit more clean
Stayed 4 nights in Jul 2025

10/10 Excellent

Jay

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Ok - I was extremely cautious about all inclusive in general prior to my experience with Beach Palace and moon palace resorts. This was among my best vacations ever. Food and desserts were excellent. I am definitely going back!
Stayed 4 nights in Jul 2025

10/10 Excellent

Jacqueline

Stayed 3 nights in Jun 2025

6/10 Okay

Chris

Travelled with family
Liked: Cleanliness
Property really needs updating. Food tasted great, but got very sick the last day there
Stayed 2 nights in Jun 2025

8/10 Good

Jinhwan

Liked: Cleanliness
Stayed 3 nights in Jul 2025

8/10 Good

Genice Maria Amaral

Travelled with family
Liked: Cleanliness, amenities
Atendimento muito bom. Hotel precisa de renovação urgente.
Stayed 7 nights in Jun 2025

10/10 Excellent

Jennifer

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
To our surprise, we got access to the beach beds for booking through Expedia! Great surprise and an amazing perk!
Stayed 7 nights in Jun 2025

10/10 Excellent

Teresa Luisa

Stayed 4 nights in Jun 2025

10/10 Excellent

Mohammad

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was amazing
Stayed 7 nights in Jun 2025

6/10 Okay

Will

Travelled with family, Travelled with group
Liked: Cleanliness
Disliked: Amenities
Good was great. We didn't enjoy being harrssed with buying memberships to the other resorts. We were also upset that our kids didn't get to participate in karaoke or a few of the other night items because they made it adult only.
Stayed 4 nights in Jun 2025

8/10 Good

Teodor

Travelled with family and small children
Liked: Cleanliness, amenities
Great friendly service Very good food The place itself needs renovation
Stayed 4 nights in Jun 2025

6/10 Okay

John

Stayed 7 nights in Jun 2025

10/10 Excellent

Rigo

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing staff
Stayed 6 nights in Jun 2025

8/10 Good

David

Travelled with family
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
overall is good bud the building needs a lot of renovation. the service and the staff was amazing.
Stayed 5 nights in Jun 2025