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Beach Palace - All Inclusive

4.0 star property
Family fun on the beach, with 3 outdoor pools, near La Isla Shopping Mall

Photo gallery for Beach Palace - All Inclusive

Waterslide
Property video
Sauna, body treatments, body scrubs, facials, massages
5 restaurants, breakfast, lunch, dinner served; international cuisine
Superior Two Bedroom Presidential Suite Ocean View - Kids & Teens Free

Reviews

8.6 out of 10
Excellent

Popular amenities

  • Bar
The current price is AU$581
includes taxes & fees
30 July - 31 July

Explore the area

Map
Blvd Kukulcan Km 11.5, Hotelera Zone, Cancun, QROO, 77500
  • La Isla Shopping Mall
    ‪6 min walk‬
  • Cancun Interactive Aquarium
    ‪10 min walk‬
  • Gaviota Azul Beach
    ‪7 min drive‬
  • Cancun, Quintana Roo (CUN-Cancun Intl.)
    ‪26 min drive‬

Room options

View all photos for Superior Deluxe Lagoon View

1 bedroom, premium bedding, down duvets, free minibar

Superior Deluxe Lagoon View

Highlights

Balcony or patio
Soundproofed
Air conditioning
Connecting rooms available
Free rollaway/extra beds
Free minibar items
Smart TV
Hypo-allergenic bedding
  • 41 sq m
  • Lagoon view
  • Sleeps 2
  • 1 King Bed OR 2 Double Beds

View all photos for Superior Two Bedroom Presidential Suite Ocean View - Kids & Teens Free

1 bedroom, premium bedding, down duvets, free minibar

Superior Two Bedroom Presidential Suite Ocean View - Kids & Teens Free

Highlights

Balcony or patio
Soundproofed
Air conditioning
Connecting rooms available
Free rollaway/extra beds
Free minibar items
Smart TV
Hypo-allergenic bedding
  • 99 sq m
  • Ocean view
  • Sleeps 6
  • 1 King Bed and 2 Double Beds

View all photos for Superior Deluxe Lagoon View - Kids & Teens Free

1 bedroom, premium bedding, down duvets, free minibar

Superior Deluxe Lagoon View - Kids & Teens Free

8.6 out of 10
Excellent
(81 reviews)

Highlights

Balcony or patio
Soundproofed
Air conditioning
Connecting rooms available
Free rollaway/extra beds
Free minibar items
Smart TV
Hypo-allergenic bedding
  • 41 sq m
  • Lagoon view
  • Sleeps 4
  • 1 King Bed OR 2 Double Beds

View all photos for Superior Honeymoon Suite Ocean View - King Size Bed

Superior Honeymoon Suite Ocean View - King Size Bed

Superior Honeymoon Suite Ocean View - King Size Bed

10.0 out of 10
Exceptional
(1 review)

Highlights

Balcony or patio
Soundproofed
Air conditioning
Connecting rooms available
Free rollaway/extra beds
Free minibar items
Smart TV
Hypo-allergenic bedding
  • 41 sq m
  • Ocean view
  • Sleeps 2
  • 1 King Bed

View all photos for Superior Family Deluxe - Kids & Teens Free

Superior Family Deluxe - Kids & Teens Free

Superior Family Deluxe - Kids & Teens Free

9.0 out of 10
Wonderful
(4 reviews)

Highlights

Balcony or patio
Soundproofed
Air conditioning
Connecting rooms available
Free rollaway/extra beds
Free minibar items
Smart TV
Hypo-allergenic bedding
  • 82 sq m
  • Lagoon view
  • Sleeps 6
  • 1 King Bed and 2 Double Beds

View all photos for Superior Governor Suite Ocean View - King Size Bed

Safe

Superior Governor Suite Ocean View - King Size Bed

Highlights

Balcony or patio
Soundproofed
Air conditioning
Connecting rooms available
Free rollaway/extra beds
Free minibar items
Smart TV
Hypo-allergenic bedding
  • 59 sq m
  • Ocean view
  • Sleeps 4
  • 1 King Bed

View all photos for Superior Deluxe Ocean View - Kids & Teens Free

Superior Deluxe Ocean View - Kids & Teens Free

Superior Deluxe Ocean View - Kids & Teens Free

8.2 out of 10
Very good
(16 reviews)

Highlights

Balcony or patio
Soundproofed
Air conditioning
Connecting rooms available
Free rollaway/extra beds
Free minibar items
Smart TV
Hypo-allergenic bedding
  • 41 sq m
  • Ocean view
  • Sleeps 4
  • 1 King Bed OR 2 Double Beds

View all photos for Family Suite -6 guests- Standard with Lake View

1 bedroom, premium bedding, down duvets, free minibar

Family Suite -6 guests- Standard with Lake View

  • Lake view
  • Sleeps 6
  • 2 Double Beds and 1 King Bed

Suite with Ocean View

  • Ocean view
  • Sleeps 4
  • 2 Single Beds and 1 King Bed

View all photos for Suite Junior with Sea View

1 bedroom, premium bedding, down duvets, free minibar

Suite Junior with Sea View

  • Sea view
  • Sleeps 2
  • 1 King Bed

View all photos for Room Standard with Sea View

1 bedroom, premium bedding, down duvets, free minibar

Room Standard with Sea View

  • Sea view
  • Sleeps 4
  • 2 Double Beds

View all photos for Room Standard with Lake View

1 bedroom, premium bedding, down duvets, free minibar

Room Standard with Lake View

  • Lake view
  • Sleeps 4
  • 2 Double Beds

View all photos for Suite Presidential with Sea View

1 bedroom, premium bedding, down duvets, free minibar

Suite Presidential with Sea View

  • Sea view
  • Sleeps 6
  • 1 King Bed and 2 Double Beds

About the area

Cancun

An all-inclusive stay in Cancun awaits you at Beach Palace - All Inclusive. Within a 20-minute stroll, you'll find popular places like La Isla Shopping Mall and Hotel Zone Beaches. Highlights at this beachfront property include 5 restaurants, 3 outdoor swimming pools and a full-service spa. .A day of pampering can include massages and body scrubs along with access to the sauna. The restaurant, Tequila, serves international cuisine and is open for breakfast, lunch and dinner. With 2 poolside bars and 4 lounge bars to choose from, you can enjoy a drink at the property. Spend the day at the beach where you'll find sunloungers, and enjoy the 3 hot tubs and free kids' club. Plus you'll find free Wi-Fi in public areas, a gym and a sauna. Free full breakfast is available daily between 7 AM and 11:30 AM. There's also free valet parking, along with the convenience of an airport shuttle. .Attractions within a 10-minute drive of this 4-property class Zona Hotelera property include Forum Beach and Cancun Convention Center.

What's nearby

  • La Isla Shopping Mall - 6 min walk - 0.6 km
  • Cancun Interactive Aquarium - 10 min walk - 0.9 km
  • Forum Beach - 5 min drive - 2.9 km
  • Cancun Convention Center - 6 min drive - 3.2 km
  • Gaviota Azul Beach - 7 min drive - 3.6 km

Getting around

  • Cancun, Quintana Roo (CUN-Cancun Intl.) - 22 min drive

Restaurants

  • ‪Starbucks - ‬6 min walk
  • ‪Duna Pool Bar - ‬11 min walk
  • ‪Andiamo - ‬6 min walk
  • ‪Los Chachalacos - ‬6 min walk
  • ‪Azulinda Cafe & Bar - ‬5 min walk

About this property

Beach Palace - All Inclusive

Family fun on the beach, with 3 outdoor pools, near La Isla Shopping Mall
Beach Palace - All Inclusive is an all-inclusive property. Room rates include meals and beverages at on-site restaurants and bars. Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages and other amenities.

Lie back and work on your tan with relaxing beach amenities, such as umbrellas and sunloungers. At Beach Palace - All Inclusive, you can cool off in one of the 3 outdoor swimming pools and indulge in a pampering afternoon at the full-service spa.

Free breakfast is available daily. There are 5 restaurants on site, as well as a coffee shop/cafΘ and a nearby snack bar/deli. For a drink, you can stop by one of the on-site bars, including 2 poolside bars and 4 bars/lounges. WiFi is free in public spaces. This all-inclusive property also offers a complimentary children's club, a children's pool and a steam room. Self parking and valet parking are free.

This 4-star Cancun property is smoke free.

  • 1 building
  • 287 guestrooms or units
  • 15 levels
  • 5 dining venues
  • 2 bars by the pool
  • 4 bars or lounges
  • Full breakfast (free)
  • Deli
  • Kid's club (free)
  • Childcare (surcharge)
  • Terrace on the roof
  • Beach lounge chairs
  • Towels for the beach
  • Umbrellas for the beach
  • Poolside lounge chairs
  • Umbrellas for the pool
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Staff members are multilingual
  • Storage area for luggage
  • Front desk safe
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Games room or arcade
  • Gift shop
  • Beauty salon
  • ATM
  • On-site shopping
  • Bellhop
  • Lift
  • No smoking on site
  • Coffee shop
Beach Palace - All Inclusive offers 287 accommodations with free minibar items and a safe. Rooms open to balconies or patios. Beds feature down duvets and premium bedding. Smart televisions come with premium satellite channels.

Bathrooms include a separate bath and shower with in-room jetted baths, complimentary toiletries and hairdryers. Guests can surf the web using complimentary wireless Internet access. Additionally, rooms include complimentary bottles of water and coffee/tea makers. A nightly turndown service is provided and housekeeping is offered on a daily basis. Amenities available on request include hypo-allergenic bedding.

Guests can indulge in a pampering treatment at the property's full-service spa. Services include facials, body scrubs and body treatments. The spa is equipped with a sauna.

The spa is open daily. Guests under 18 years old are not allowed in the spa.

Languages

English, Spanish

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The price is AU$936
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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • 24-hour return airport shuttle on request for a surcharge
  • Free self parking on site
  • Free valet parking on site

Food and drink

  • Free full breakfast available daily 7 AM to 11:30 AM
  • 2 poolside bars
  • 4 bars/lounges
  • 5 restaurants
  • A coffee shop/cafe
  • Snack bar/deli

Restaurants on site

  • Bocelli
  • Smokehouse
  • Tavola
  • Tequila
  • Wok / Agra

Things to do

  • 3 hot tubs
  • 3 outdoor pools
  • Arcade/game room
  • Beach volleyball
  • Children's pool
  • Fitness classes
  • Free children's club
  • Full-service spa
  • Gym
  • Playground
  • Sauna
  • Shopping
  • Steam room
  • Waterslide
  • Yoga classes

Family friendly

  • 3 outdoor pools
  • Arcade/game room
  • Babysitting (surcharge)
  • Children's pool
  • Free children's club
  • Free rollaway/extra bed
  • Laundry facilities
  • Playground
  • Snack bar/deli
  • Soundproofed rooms
  • Waterslide

Conveniences

  • 24-hour front desk
  • ATM
  • Gift shop/newsstand
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance
  • Turndown service
  • Wedding services

Outdoors

  • Beach loungers
  • Beach towels
  • Beach umbrellas
  • On the beach
  • Pool loungers
  • Pool umbrellas
  • Rooftop terrace

Full-service spa

  • Body scrubs
  • Facials
  • Massage
  • Sauna
  • Spa open daily

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Accessible airport shuttle
  • Braille/raised signage
  • Doorbell and phone notification
  • Handrails in stairways (100 centimetre high)
  • Lift (90 centimetre wide door)
  • Magnifying mirror
  • Stair-free path to entrance
  • Visual fire alarm
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible lounge
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible pool
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible spa
  • Wheelchairs on site

More

  • 1 building
  • 15 floors
  • Banquet hall
  • Smoke-free property

Room amenities

Bedroom

  • Blackout drapes
  • Down comforter
  • Free rollaway/extra bed
  • Hypo-allergenic bedding
  • Premium bedding

Bathroom

  • Bathtub or shower
  • Free toiletries
  • Hair dryer
  • Jetted bathtub
  • Towels provided

Entertainment

  • Smart TV with premium cable/satellite channels

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Free bottled water
  • Free stocked minibar

More

  • Air conditioning (climate-controlled)
  • Connecting rooms available
  • Free local calls
  • Iron/ironing board
  • Safe
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 3 PM; check-in end time: midnight
Minimum check-in age - 18

Check-out

Check-out before noon

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival at the property
For any questions, please contact the property using the information on the booking confirmation
Guests must show proof of child age at check-in. In the event the child's age differs from that in the booking reservation, the hotel may charge the difference in rate.

Access methods

Staffed front desk

Pets

  • Pets and service animals are not allowed at Beach Palace - All Inclusive

Children and extra beds

  • Children are welcome.
  • Free rollaway/extra beds!

Payment types

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Airport shuttle fee: USD 26 per person (return)
  • Airport shuttle fee per child: USD 26 (return), (up to 17 years old)
  • Laundry fee: USD 315 per day

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards, debit cards and cash
Safety features at this property include a carbon monoxide detector, a smoke detector, a security system and window guards
This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children; if you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children. If you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room. The name on the credit card used at check-in to pay for incidentals must be the primary name on the guest room reservation. This property accepts Visa, Mastercard, American Express, debit cards and cash.
    For guests' safety, the property includes a carbon monoxide detector, a smoke detector, a security system and window guards in all accommodation.

We should mention

  • Reservations are needed for massage services and spa treatments. For reservations, contact the property before arrival using the contact information on the booking confirmation.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • Pets and service animals are not allowed on site.

Property is also known as

Beach Palace
Beach Palace Cancun
Beach Palace Resort
Beach Palace Resort All Inclusive
Beach Palace Resort All Inclusive Cancun
Beach Palace Hotel Cancun
Beach Palace Resort All Inclusive All-inclusive property Cancun
Beach Palace Resort All Inclusive All-inclusive property

Frequently asked questions

What is the cancellation policy at Beach Palace - All Inclusive?

Beach Palace - All Inclusive offers free cancellation on select room rates. Check out the cancellation policy for more info.

How much does it cost to stay at Beach Palace - All Inclusive?

As of 30 June 2025, prices found for a 1-night stay for 2 adults at Beach Palace - All Inclusive on 30 July 2025 start from AU$580.57, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is parking available at Beach Palace - All Inclusive?

Yep, Beach Palace - All Inclusive has a free self car park and free valet parking.

Are there any beaches close to Beach Palace - All Inclusive?

Yep, Beach Palace - All Inclusive is a short 18-minute walk from Hotel Zone Beaches. Fun beach activities include volleyball, snorkelling and scuba diving.

Is there a spa on site at Beach Palace - All Inclusive?

Yep, there is an onsite spa at Beach Palace - All Inclusive. It has 3 hot tubs and a sauna. You'll enjoy heaps of services like body scrubs, facials and body treatments.

Does Beach Palace - All Inclusive have a pool?

Yep, and guests love it! Beach Palace - All Inclusive has 3 outdoor swimming pools and a kids' pool. Grab your bathers and lounge poolside while enjoying under the shade of an umbrella and with a drink from one of the bars.

Does Beach Palace - All Inclusive have a waterslide?

Yep, this property has a waterslide!

What luxury perks are available at Beach Palace - All Inclusive?

Beach Palace - All Inclusive features 2 poolside bars, 3 outdoor pools and 3 hot tubs. All guestrooms come with Private jetted baths, premium bedding and 24-hour room service.

What makes Beach Palace - All Inclusive a romantic place to stay?

24-hour room service, plus Jetted bath in the guestrooms, help set the scene for a romantic weekend at Beach Palace - All Inclusive.

Is Beach Palace - All Inclusive family-friendly?

You bet! With amenities such as a free children's club and a children's pool, as well as free extra beds in the guestrooms, it's no surprise that Beach Palace - All Inclusive is a hit with families.

Are there hot tubs in the rooms at Beach Palace - All Inclusive?

No, but there are Jetted bath in the guestrooms.

Does Beach Palace - All Inclusive serve breakfast?

Yep, complimentary full brekkie is available daily between 7 AM and 11:30 AM.

Is there a free airport shuttle available at Beach Palace - All Inclusive?

No, but there's an airport shuttle that runs 24 hours a day on request for a fee.

Is there a bar or restaurant at Beach Palace - All Inclusive?

Relax with a coldie at the 2 poolside bars or 4 lounge bars, and grab a meal at the onsite restaurant that serves international cuisine.

What time are check-in & check-out at Beach Palace - All Inclusive?

Check-in begins at 3 PM. Check-out time is noon.

Are pets allowed at Beach Palace - All Inclusive?

No, pets and service animals are not allowed.

Beach Palace - All Inclusive Reviews

Reviews

8.6

Excellent

Rating 10 - Excellent. 630 out of 1153 reviews
Rating 8 - Good. 278 out of 1153 reviews
Rating 6 - Okay. 133 out of 1153 reviews
Rating 4 - Poor. 70 out of 1153 reviews
Rating 2 - Terrible. 42 out of 1153 reviews

8.6/10

Cleanliness

9.0/10

Staff & service

8.4/10

Amenities

8.0/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

10/10 Excellent

Tara

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great service, friendly staff, excellent food!
Stayed 4 nights in Mar 2025

6/10 Okay

Tracy

Travelled with family
Liked: Staff & service
As soon as you check in they try to upsell you. The staff was great and accommodating. We were unable to easily get reservations for the sit down dining options.
Stayed 3 nights in Mar 2025

8/10 Good

Rachel Renee

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The property overall was great. Wish it had more kids activities. Food and drinks were great. Staff was very kind and attentive. Overall would recommend.
Stayed 6 nights in Mar 2025

8/10 Good

Sokol

Stayed 6 nights in Mar 2025

10/10 Excellent

Ashley

Stayed 3 nights in Jun 2024

10/10 Excellent

Ling

Liked: Cleanliness, staff & service, property conditions & facilities
Friendly staff
Stayed 4 nights in Mar 2025

8/10 Good

Ramesh

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Mar 2025

10/10 Excellent

Jazmin, North Hollywood

Travelled with family, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel offers variety of food options, beach is so nice, plenty of space outside with lots of chairs. Shows every night was cool.
Stayed 4 nights in Mar 2025

10/10 Excellent

Kristen

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities
Amazing location. Amazing staff and services. We loved the pools and beach and facility layout. The shows were great. Awesome food. Very clean! Largest issues we had were with some of the dated aspects of the room. Our plumbing had a couple of issues. (That were sorted very quickly through the great staff and quick maitenence)
Stayed 8 nights in Mar 2025

10/10 Excellent

Scott

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location. Beach was great and accessible and pool area was great as well. Need to arrive early to get pool side chairs.
Stayed 5 nights in Mar 2025

8/10 Good

Erin

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Beach Palace had a beautiful beach. The property was very tight with not trees or greenary, however, they make very good use of the space they have. The pools are very run down. Great staff, great entertainment, very clean. Good was pretty good, not many choices for restaurants.
Stayed 10 nights in Mar 2025

6/10 Okay

Christopher

Stayed 1 night in Mar 2025

6/10 Okay

Justin K, Lakewood

Travelled with family and small children
Liked: Cleanliness, staff & service
The huge abandoned resort next door is an eye sore. It needs more dining options and updates
Stayed 7 nights in Mar 2025

10/10 Excellent

JENNIFER LYNN

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
2nd time…will come back!
Stayed 6 nights in Mar 2025

8/10 Good

Erich Giovanni

Stayed 6 nights in Mar 2025

10/10 Excellent

Kelly

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I was a little nervous given some of the reviews, but it was great! Food and service were excellent. The entertainment staff did a great job getting people involved in daily activities on the beach and at the pool - it was a great vacation!
Stayed 3 nights in Mar 2025

10/10 Excellent

Devi Kiran

Travelled with family
Liked: Cleanliness, staff & service, amenities
Excellent experience
Stayed 6 nights in Mar 2025

4/10 Poor

Michael

Travelled with family
Liked: Amenities, property conditions & facilities
The staff at check in tell you the room is not ready but if you upgrade at a cost of $75.00 you can get a better room right away. It was actually $75.00 a night and was not ready any early then attempted to sell a time share. When trying to just get into our booked room and not upgrade, they already charge our card and the manager refused to speak to us. This happened to several people during our stay.
Stayed 2 nights in Mar 2025

10/10 Excellent

Pavel

Stayed 6 nights in Mar 2025

8/10 Good

alfredo

Travelled with family
Liked: Cleanliness, staff & service, amenities
I stayed at the Beach Palace for 7 days and 6 nights with my wife and 2 teenagers. I didn’t know when we booked this property that it is a timeshare property, so they’ll try to get you in a 90 minute presentation right off the bat. The property was clean, staff were friendly and the location is great. The hotel is on the smaller side but I liked that because the kids were able to walk back and forth to the restaurants, room etc without us worrying they’d get lost. The beach is great at this location. The food is good but nothing great. The smokehouse restaurant was the best in my opinion. I read people complaining about the doors slamming and the doors were loud but nothing that kept us up at night. Every night they had entertainment, which was fun. There was a fire show and the Michael Jackson show was great. I would recommend this hotel to families with teens because they can’t venture off too far. The hotel also has a coffee/dessert shop open all day, which the kids liked.
Stayed 6 nights in Mar 2025

10/10 Excellent

APARNA

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Mar 2025

10/10 Excellent

Octavio Saucedo

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
As usual the service at Palace is unparalleled. The animation team at the pool was amazing. Yesenia, Roxanna and Vania in the playroom were wonderful to our children in the playroom. Misael and all of the bardtenders by the pool were incredible. Every employee we encountered was beyond fantastic. Our family had the best time.
Stayed 6 nights in Mar 2025

8/10 Good

Ramesh

Travelled with family and small children, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was great experience with staff and overall facility felt safe. While room service was available, reservations for dining options were hardly available during our stay. So felt like we are stuck with only 2 options that have dining and are walk-in. Surprisingly no real mexican food options even in room service, seemed too american.
Stayed 4 nights in Mar 2025

10/10 Excellent

ANETTA, Centennial

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 6 nights in Mar 2025

2/10 Terrible

Michael

Travelled with family and small children
Liked: Amenities, property conditions & facilities
I haven't gotten any good sleep at all. The mattress was all extremely soft and my back was aching the whole time. I told the staff this and the staff told me to talk to their PR department... I even asked whether they could provide some beach chair coushions as they would be better than sleeping on the bed, and they didn't make any efforts to correct the situation for me. Out of 20 years of staying at various hotels, the bed at this hotel was the worst...
Stayed 5 nights in Mar 2025