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Villa Palmeras

3.5 star property

Photo gallery for Villa Palmeras

Interior
Junior Studio Suite | Terrace/patio
Interior
Junior Studio Suite
Interior

Reviews

8.4 out of 10
Very good

Popular amenities

  • Parking included
  • Air-conditioning
  • Bar
  • Housekeeping
The current price is AU$71
includes taxes & fees
14 May - 15 May

Explore the area

View map
Sergio Butrón Casas Mz 402 Lt 1-C, Cancun, QROO, 77560
  • Place, Parish of the Risen Christ
    ‪5 min drive‬
  • Place, Plaza La Roca Shopping Center
    ‪9 min drive‬
  • Place, Pabellón Cumbres Shopping Center
    ‪9 min drive‬
  • Airport, Cancun, Quintana Roo (CUN-Cancun Intl.)
    ‪16 min drive‬

Room options

View all photos for Standard Room

Standard Room

Standard Room

8.0 out of 10
Very good
(28 reviews)
  • 20 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 Double Bed

View all photos for Superior Room

Superior Room

Superior Room

9.2 out of 10
Wonderful
(14 reviews)
  • 30 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Junior Studio Suite

Junior Studio Suite

Junior Studio Suite

10.0 out of 10
Exceptional
(1 review)
  • 36 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed and 1 Large Single Sofa Bed

View all photos for Family Room

Family Room

Family Room

8.8 out of 10
Excellent
(6 reviews)
  • 37 sq m
  • 2 bedrooms
  • Sleeps 4
  • 1 King Bed and 1 Double Bed

View all photos for Standard double room

Standard double room

Standard double room

8.0 out of 10
Very good
(10 reviews)
  • 20 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds

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About the area

Cancun

At Villa Palmeras you'll be 2.7 km (1.7 mi) from Nichupté Lagoon and 3 km (1.9 mi) from Parish of the Risen Christ. Highlights at this hotel include a restaurant, an outdoor swimming pool and free self-parking. .At the hotel's own lounge bar, you can stop for a drink. Additionally, you'll find free Wi-Fi in public areas, a games room and a terrace. .Within a 15-minute drive of this 3.5-property class Alfredo V. Bonfil hotel, attractions include Moon Palace Golf Club and Xoximilco.

What's nearby

  • Parish of the Risen Christ - 5 min drive - 3.2 km
  • Plaza La Roca Shopping Center - 9 min drive - 5.7 km
  • Pabellón Cumbres Shopping Center - 9 min drive - 6.4 km
  • El Tinto Golf Course - 13 min drive - 8.9 km
  • Xoximilco - 14 min drive - 11.3 km

Getting around

  • Cancun, Quintana Roo (CUN-Cancun Intl.) - 9 min drive

Restaurants

  • ‪Restaurante Mito - ‬3 min drive
  • ‪Barbacoa Los magueyes y minisuper Caballito - ‬17 min walk
  • ‪EL 5ABOR UMAMI - ‬4 min drive
  • ‪McDonald's - ‬4 min drive
  • ‪Little Caesars Pizza - ‬4 min drive

About this property

Villa Palmeras

There's a restaurant on site. You can enjoy a drink at the bar/lounge. Public spaces have free WiFi. An outdoor pool, a terrace, and an arcade/games room are also featured at Villa Palmeras. Free self parking is available.

This 3.5-star Cancun hotel is smoke free.

  • 17 guestrooms or units
  • Poolside lounge chairs
  • Games room or arcade
  • Pool or billiards table
  • Terrace
  • Garden
  • No smoking on site
  • Bar or lounge
  • Dining venue
Villa Palmeras offers 17 air-conditioned accommodations, with free toiletries. 32-inch LED televisions come with cable channels.

Bathrooms include a shower. This Cancun hotel provides complimentary wired Internet access. Housekeeping is provided on a daily basis.

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Property amenities

Internet

  • Available in all rooms: Free wired internet
  • Available in some public areas: Free WiFi

Parking and transport

  • Free self parking on site
  • Limited on-site self parking

Food and drink

  • A bar/lounge
  • A restaurant

Things to do

  • Arcade/game room
  • Billiards/pool table
  • Outdoor pool

Family friendly

  • Arcade/game room
  • Outdoor pool

Conveniences

  • Virtual front desk

Guest services

  • Housekeeping (daily)

Outdoors

  • Garden
  • Pool loungers
  • Terrace

Accessibility

  • No lift

More

  • Smoke-free property

Room amenities

Bathroom

  • Free toiletries
  • Shower
  • Towels provided

Entertainment

  • 32-inch LED TV with cable channels

More

  • Air conditioning

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: midnight
Early check-in subject to availability
Early check-in is available for a fee
Contactless check-in and check-out are available
Late check-in fee for check-in between 6:00 AM and 2:30 PM
Minimum check-in age - 18

Check-out

Check-out before noon
Contactless check-out
Late check-out subject to availability
Late check-out fee: MXN 350

Special check-in instructions

There is no front desk at this property
Guests planning to arrive outside of normal check-in hours will receive an email with special check-in instructions and an access code; access will be through a private entrance
To make arrangements for check-in please contact the property at least 24 hours before arrival using the information on the booking confirmation
A virtual front desk provides assistance to guests
Information provided by the property may be translated using automated translation tools

Access methods

Access code, private entrance

Pets

  • No pets allowed, but service animals are welcome

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Cots (infant beds) are not available.

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Early check-in is available for a fee (subject to availability)
  • Late check-in fee for check-in between 6:00 AM and 2:30 PM
  • Late check-out fee: MXN 350 (subject to availability)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property only accepts cash
Safety features at this property include a fire extinguisher
This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children; if you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room
This property is professionally cleaned
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children. If you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room. This property only accepts cash. For guests' safety, the property includes a fire extinguisher in all accommodation. The property is professionally cleaned.

Property Registration Number HBC220406314

We should mention

  • Pool access available from 7 AM to 9 PM

Property is also known as

Villa Palmeras Cancun
Palmeras Cancun
Villa Palmeras Hotel
Villa Palmeras Cancun
Villa Palmeras Hotel Cancun

Frequently asked questions

What is the cancellation policy at Villa Palmeras?

Villa Palmeras offers free cancellation on select room rates. Check out the cancellation policy for more info.

How much does it cost to stay at Villa Palmeras?

As of 10 May 2026, prices found for a 1-night stay for 2 adults at Villa Palmeras on 14 May 2026 start from AU$71, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is parking available at Villa Palmeras?

Yep, Villa Palmeras has a free self car park.

Are there any beaches close to Villa Palmeras?

The closest beach to Villa Palmeras is Delfines Beach (8 km).

Does Villa Palmeras have a pool?

Villa Palmeras has an outdoor pool. Grab your bathers and lounge poolside while enjoying on a lounger. The pool is open 7 AM to 9 PM.

Is Villa Palmeras family-friendly?

You bet! With amenities such as an arcade and an outdoor pool, it's no surprise that Villa Palmeras is a hit with families.

Is there a free airport shuttle available at Villa Palmeras?

No, Villa Palmeras does not offer an airport shuttle service.

Is there a bar or restaurant at Villa Palmeras?

Yep, they've got a lounge bar and an onsite restaurant.

What time are check-in & check-out at Villa Palmeras?

Check-in begins at 3:00 PM. Check-out time is noon.

Are pets allowed at Villa Palmeras?

No, only service animals are allowed.

Villa Palmeras Reviews

Reviews

8.4

Very good

Rating 10 - Excellent. 553 out of 1006 reviews
Rating 8 - Good. 217 out of 1006 reviews
Rating 6 - Okay. 109 out of 1006 reviews
Rating 4 - Poor. 48 out of 1006 reviews
Rating 2 - Terrible. 79 out of 1006 reviews

8.8/10

Cleanliness

8.6/10

Staff & service

7.8/10

Amenities

8.4/10

Property conditions & facilities

Reviews

8/10 Good

Victoria

Stayed 1 night in Jan 2026

10/10 Excellent

Pedro

Liked: Cleanliness, amenities, property conditions & facilities
Excelente
Stayed 3 nights in Feb 2026

8/10 Good

Leanne

Travelled with group
Liked: Cleanliness, staff & service, amenities
Beautiful pool area and grounds
Stayed 2 nights in Jan 2026

10/10 Excellent

Valery

Stayed 6 nights in Dec 2025

2/10 Terrible

Tryphana

Travelled with family
Disliked: Cleanliness, property conditions & facilities
This hotel is in the worst part of Cancun, when I arrived it was people standing outside with aggressive dogs. Way too much going on the place doesn’t look like the pictures.
Stayed 2 nights in Jan 2026

10/10 Excellent

Stephen

Stayed 1 night in Jan 2026

10/10 Excellent

Jose Felix

Stayed 1 night in Jan 2026

8/10 Good

Paula

Stayed 3 nights in Jan 2026

2/10 Terrible

john

Disliked: Cleanliness, amenities, property conditions & facilities
Room wasn’t ready, had to leave cause the code only works on one room, bed was a shambles, towels all over
Stayed 1 night in Jan 2026

10/10 Excellent

Richard, Kelowna

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
All was as per advertised. There were some technology challenge's but not from the hotel side that can pivot and assist. I would stay at this casa again.
Stayed 1 night in Jan 2026

10/10 Excellent

Kawall

Liked: Cleanliness, property conditions & facilities
Room was very clean. The outside section with pool and lounge are is very peaceful, the game room was good to pass some time. Highly recommended. Staff were very nice.
Stayed 1 night in Jan 2026

6/10 Okay

Khrissa

Travelled with partner
Liked: Cleanliness, property conditions & facilities
The room itself was not bad. I loved the location. The kitchen staff was really nice. I liked that you had a code to get in and out of the room and main door. My biggest issue with this location is the WiFi. WiFi barely worked and tv did not work. Also, it was almost as if they had up a scrambler because my cell phone would work just fine until I would get back to the hotel then it would go completely out. I have AT&T and Verizon and neither service would work. I had to drive to the nearest 7-11 just to be able to complete some work on my laptop. I even tried hooking up my hotspot and that did not work. The booking agent was very helpful and stayed in communication with me via WhatsApp’s the entire time. She did state that the internet was out and with no estimate time of restoration. I think that was true for my last day but not the others. The shower head was semi damaged so the water was not coming out of the actual head but in fact it was coming from behind the head. I got this hotel last minute because originally where I was staying turned out to be trash so I needed someone last minute as I was already on the island. Overall I do not think i would stay here again just off the internet connection alone. If they would fix that and the shower head I would recommend this place to anyone that does not want to stay in hotel zone and wants to experience playa del Carmen.
Stayed 2 nights in Jan 2026

10/10 Excellent

Beverly

Stayed 1 night in Jan 2026

2/10 Terrible

Latisha, columbus

Disliked: Cleanliness, amenities
Upon booking, It was not clear that there was not a human on the property. I was traveling with another female and we DID NOT feel safe! We did not get the code to get in, couldn’t get the WiFi to work, the room was very hot, no elevators for heavy luggage.. etc. we did enter the room in hopes of it being up to our standards according to the Expedia app. But it definitely was not! Very disappointed. I messaged the property and they denied a refund when we weren’t even there 30 min…
This is the door they have to get into the property and into where the rooms are. Very sketch
Stayed 1 night in Jan 2026

10/10 Excellent

Adelis

Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
This is a great place if you’re looking to be close to the airport. The place is clean, and the communication is excellent.
Stayed 1 night in Jan 2026

4/10 Poor

Dimitrios, Hamden

Disliked: Cleanliness, amenities, property conditions & facilities
The hotel feels a bit neglected. The pool was dirty and so where the bed sheets, the towels were old and torn, and the wifi didn’t work 90% of the time.
Stayed 1 night in Jan 2026

6/10 Okay

Billie

Stayed 2 nights in Dec 2025

8/10 Good

gonzalo

Liked: Cleanliness, staff & service, amenities
Was a good location and price for us
Stayed 3 nights in Jan 2026

10/10 Excellent

Juliet Kirstie

Stayed 5 nights in Jan 2026

10/10 Excellent

William

Liked: Cleanliness, staff & service, property conditions & facilities
The staff was so nice and friendly!!!
Stayed 7 nights in Dec 2025

10/10 Excellent

Michele

Stayed 1 night in Jan 2026

10/10 Excellent

Ana Luiza

Liked: Cleanliness, amenities, property conditions & facilities
Very clean room
Stayed 1 night in Dec 2025

10/10 Excellent

aaron

Stayed 1 night in Jan 2026

4/10 Poor

Amelia Casmira

Travelled with partner
Disliked: Amenities
Staff support is lacking. Room smells like sewage and they refused to let us switch rooms or get money back. They refused to let us bring food in because they have a restaurant. The restaurant food is lacking and not good. No mini fridge in rooms to prevent us from going out and bringing good food back.
Stayed 8 nights in Dec 2025

10/10 Excellent

Joshua

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great spot for an overnight.
Stayed 1 night in Dec 2025