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Turquoize at Hyatt Ziva Cancun - Adults Only - All Inclusive

5.0 star property
Adults-only beachfront property with outdoor pool

Photo gallery for Turquoize at Hyatt Ziva Cancun - Adults Only - All Inclusive

View from room
Outdoor pool, pool umbrellas, pool loungers
Outdoor pool, pool umbrellas, pool loungers
View from room
On the beach, beach cabanas, sun-loungers, beach umbrellas

Reviews

9.4 out of 10
Exceptional

Popular amenities

  • Bar
  • Hot tub
The current price is AU$1,623
includes taxes & fees
10 May - 11 May

Explore the area

Map
Blvd. Kukulcan, Manzana 51, Lote. 7, Hotel Zone, Cancun, QROO, 77500
  • Gaviota Azul Beach
    ‪2 min walk‬
  • Cancun Convention Center
    ‪7 min walk‬
  • Hotel Zone Beaches
    ‪18 min drive‬
  • Cancun, Quintana Roo (CUN-Cancun Intl.)
    ‪28 min drive‬

Room options

View all photos for Turquoize Sky Swim Up Ocean Front Master King

Free minibar, in-room safe, desk, blackout curtains

Turquoize Sky Swim Up Ocean Front Master King

Highlights

Furnished balcony
Soundproofed
Private outdoor hot tub
Air conditioning
Free minibar items
Flat-screen TV
Blackout curtains
Eco-friendly toiletries
  • Ocean view
  • 64 sq m
  • Sleeps 3

View all photos for Turquoize Ocean Front Master King

Free minibar, in-room safe, desk, blackout curtains

Turquoize Ocean Front Master King

Highlights

Furnished balcony
Soundproofed
Private outdoor hot tub
Air conditioning
Free minibar items
Flat-screen TV
Blackout curtains
Eco-friendly toiletries
  • Ocean view
  • 64 sq m
  • Sleeps 3

View all photos for Turquoize Sky Ocean Front Master Double

Free minibar, in-room safe, desk, blackout curtains

Turquoize Sky Ocean Front Master Double

Highlights

Furnished balcony
Soundproofed
Private outdoor hot tub
Air conditioning
Free minibar items
Flat-screen TV
Blackout curtains
Eco-friendly toiletries
  • Ocean view
  • 64 sq m
  • Sleeps 4

View all photos for Turquoize Ocean Front Master Double

Free minibar, in-room safe, desk, blackout curtains

Turquoize Ocean Front Master Double

Highlights

Furnished balcony
Soundproofed
Private outdoor hot tub
Air conditioning
Free minibar items
Flat-screen TV
Blackout curtains
Eco-friendly toiletries
  • Ocean view
  • 64 sq m
  • Sleeps 4

View all photos for Turquoize Sky Swim Up Ocean Front Master Double

Free minibar, in-room safe, desk, blackout curtains

Turquoize Sky Swim Up Ocean Front Master Double

Highlights

Furnished balcony
Soundproofed
Private outdoor hot tub
Air conditioning
Free minibar items
Flat-screen TV
Blackout curtains
Eco-friendly toiletries
  • Ocean view
  • 64 sq m
  • Sleeps 4

View all photos for Turquoize Sky Ocean Front Master King

Free minibar, in-room safe, desk, blackout curtains

Turquoize Sky Ocean Front Master King

Highlights

Furnished balcony
Soundproofed
Private outdoor hot tub
Air conditioning
Free minibar items
Flat-screen TV
Blackout curtains
Eco-friendly toiletries
  • Ocean view
  • 64 sq m
  • Sleeps 3

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About the area

Cancun

A luxury stay in Cancun awaits you at Turquoize at Hyatt Ziva Cancun - Adults Only - All Inclusive. Within steps you'll find Gaviota Azul Beach and Forum Beach within a 10-minute stroll. Highlights at this all-inclusive property include 8 restaurants, 2 poolside bars and a full-service spa. .A relaxing day at Zen Spa can include massages, body wraps and body scrubs along with hydrotherapy and mani/pedis. The restaurant, Lorenzo's, serves Italian cuisine and is open for lunch and dinner. Punta Vista is the property's own bar. Spend the day at the beach where you'll find cabanas, and enjoy the on-site outdoor swimming pool and gym. A meeting room and a business centre are among the business amenities offered. Plus you'll find free Wi-Fi in public areas, an outdoor tennis court and a hot tub. There's also the convenience of free valet parking. .Attractions within a 10-minute drive of this 5-property class Zona Hotelera property include La Isla Shopping Mall and Cancun Convention Center.

What's nearby

  • Gaviota Azul Beach - 2 min walk - 0.2 km
  • Cancun Convention Center - 7 min walk - 0.7 km
  • Forum Beach - 8 min walk - 0.8 km
  • Caracol Beach - 9 min walk - 0.8 km
  • Hotel Zone Beaches - 18 min drive - 5.7 km

Getting around

  • Cancun, Quintana Roo (CUN-Cancun Intl.) - 28 min drive

Restaurants

  • ‪Hooters - ‬7 min walk
  • ‪Mandala - ‬7 min walk
  • ‪The Moongate - ‬1 min walk
  • ‪Monkey Business - ‬6 min walk
  • ‪El Timón de Cancún Zona Hotelera - ‬8 min walk

About this property

Turquoize at Hyatt Ziva Cancun - Adults Only - All Inclusive

Adults-only beachfront property with outdoor pool
Turquoize at Hyatt Ziva Cancun - Adults Only - All Inclusive is an all-inclusive property. Room rates include meals and beverages at on-site restaurants and bars. Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages and other amenities.

Hit the beach and work on your tan in the sunloungers (chaise longues) or relax in the shade with cabanas (surcharge) and umbrellas. Pamper yourself with a treatment at the full-service spa and enjoy amenities at Turquoize at Hyatt Ziva Cancun - Adults Only - All Inclusive such as an outdoor pool and an outdoor tennis court.

There are 8 restaurants on site, as well as a coffee shop/cafΘ and a nearby snack bar/deli. For a drink, you can stop by one of the on-site bars, including 2 poolside bars and 5 bars/lounges. WiFi is free in public spaces. This all-inclusive property also offers a hot tub, a steam room and a fitness centre. Self parking and valet parking are free.

Smoking is allowed in designated areas at this 5-star Cancun property.

  • 160 guestrooms or units
  • 8 dining venues
  • 2 bars by the pool
  • 5 bars or lounges
  • Deli
  • Terrace on the roof
  • Cabanas on the beach (surcharge)
  • Beach lounge chairs
  • Towels for the beach
  • Umbrellas for the beach
  • Poolside lounge chairs
  • Umbrellas for the pool
  • Business facilities
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Storage area for luggage
  • Front desk safe
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Pool or billiards table
  • Corner/local shop
  • Garden
  • Gift shop
  • Beauty salon
  • Newspapers for purchase
  • ATM
  • Lift
  • Smoking in designated areas
  • Water dispenser
  • Coffee shop
  • 1 conference room
Turquoize at Hyatt Ziva Cancun - Adults Only - All Inclusive offers 160 air-conditioned accommodations with outdoor private hot tubs and MP3 docking stations. Rooms open to furnished balconies. 48-inch flat-screen televisions come with digital channels. Guests can make use of the in-room coffee/tea makers and free minibar items. Bathrooms include a shower with a rainfall showerhead, bathrobes, slippers and designer toiletries.

This Cancun property provides complimentary wireless Internet access. Business-friendly amenities include desks and complimentary newspapers, as well as telephones; free local calls are provided (restrictions may apply). Additionally, rooms include laptop-compatible safes and complimentary bottles of water. Change of towels and change of bedsheets can be requested. Housekeeping is provided on a daily basis.

Zen Spa has massage/treatment rooms and couples treatment room(s). Services include facials, body wraps, body scrubs and body treatments. A variety of treatment therapies are provided, including hydrotherapy. The spa is equipped with a sauna, a hot tub and a steam room.

The spa is open daily. Guests under 17 years old are not allowed in the spa.

Languages

English, Korean, Spanish

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4.7 out of 5, Exceptional, 1,907 reviews
The price is AU$935
includes taxes & fees
30 Apr - 1 May
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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Free self parking on site
  • Free valet parking on site

Food and drink

  • 2 poolside bars
  • 5 bars/lounges
  • 8 restaurants
  • A coffee shop/cafe
  • Snack bar/deli

Restaurants on site

  • Bastille - Adults only
  • Lorenzo's
  • Punta Vista
  • The Moongate
  • Tradewinds

Things to do

  • Beach volleyball
  • Billiards/pool table
  • Fitness classes
  • Full-service spa
  • Gym
  • Hot tub
  • Outdoor pool
  • Outdoor tennis court
  • Parasailing
  • Sauna
  • Scuba diving
  • Snorkelling
  • Steam room
  • Yoga classes

Conveniences

  • 24-hour front desk
  • ATM
  • Gift shop/newsstand
  • Grocery/convenience store
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Newspapers in lobby
  • Safe at front desk
  • Water dispenser

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Tour and ticket assistance
  • Wedding services

Business services

  • Business centre
  • Meeting room

Outdoors

  • Beach cabanas (surcharge)
  • Beach loungers
  • Beach towels
  • Beach umbrellas
  • Garden
  • On the beach
  • Pool loungers
  • Pool umbrellas
  • Rooftop terrace

Full-service spa

  • Body scrubs
  • Body wraps
  • Couples treatment rooms
  • Facials
  • Hot tub
  • Hydrotherapy
  • Manicures/pedicures
  • Massage
  • Sauna
  • Spa open daily
  • Spa treatment rooms
  • Steam room

Accessibility

  • Lift

Room amenities

Bedroom

  • Blackout drapes

Bathroom

  • Designer toiletries
  • Dressing gowns
  • Hair dryer
  • Private bathroom
  • Rainfall showerhead
  • Shower
  • Slippers
  • Towels provided

Entertainment

  • 48-inch flat-screen TV with digital channels
  • MP3 dock

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Free bottled water
  • Free stocked minibar

More

  • Air conditioning
  • Bulk dispensers for toiletries
  • Desk
  • Eco-friendly toiletries
  • Free daily newspapers
  • Free local calls
  • Iron/ironing board
  • Laptop-compatible safe
  • LED lighting
  • Phone
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 3 PM; check-in end time: midnight
Minimum check-in age - 18

Check-out

Check-out before noon
Contactless check-out

Special check-in instructions

Front desk staff will greet guests on arrival at the property
It is Hyatt's practice to enter any occupied guestroom a minimum of once within a 24-hour period, even if a guest has requested privacy; appropriate efforts are made to provide advance notice to the registered guest before entering an occupied guestroom
This adults-only property is located within the all-ages Hyatt Ziva Cancun resort; common areas and some facilities are shared.

Access methods

Staffed front desk

Pets

  • No pets allowed

Children and extra beds

  • Children younger than 18 are not allowed at this adults-only property. All guests 18 and older are welcome.
  • Rollaway/extra beds are not available.
  • Cots (infant beds) are not available.

Payment types

Important information

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
This property reserves the right to pre-authorise the guest's credit card prior to arrival.
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system and a first aid kit
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Charges for extra guests may apply and vary according to property policy.
A credit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. This property accepts Visa, Mastercard and American Express. Cash is not accepted. This property reserves the right to pre-authorise the guest's credit card prior to arrival. For guests' safety, the property includes a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system and a first aid kit in all accommodation.

We should mention

  • Reservations are needed for massage services and spa treatments. For reservations, contact the property before arrival using the contact information on the booking confirmation.
  • This is an adults-only property and guests under 18 years old aren't allowed.

Property is also known as

Turquoize Hyatt Ziva Cancun Resort
Turquoize Hyatt Ziva Resort
Turquoize Hyatt Ziva Cancun
Turquoize Hyatt Ziva
Turquoize Hyatt Ziva Adults All Inclusive All-inclusive property
Turquoize Hyatt Ziva Cancun Adults All Inclusive
Turquoize Hyatt Ziva Adults All Inclusive
Turquoize at Hyatt Ziva Cancun Adults Only
Turquoize at Hyatt Ziva Cancun Adults Only All Inclusive
Turquoize at Hyatt Ziva Cancun
Turquoize Hyatt Ziva Adults I
Turquoize at Hyatt Ziva Cancun Adults Only All Inclusive

Frequently asked questions

What is the cancellation policy at Turquoize at Hyatt Ziva Cancun - Adults Only - All Inclusive?

Turquoize at Hyatt Ziva Cancun - Adults Only - All Inclusive offers free cancellation on select room rates. Check out the cancellation policy for more info.

How much does it cost to stay at Turquoize at Hyatt Ziva Cancun - Adults Only - All Inclusive?

As of 28 Apr 2025, prices found for a 1-night stay for 2 adults at Turquoize at Hyatt Ziva Cancun - Adults Only - All Inclusive on 10 May 2025 start from AU$1,623.12, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is parking available at Turquoize at Hyatt Ziva Cancun - Adults Only - All Inclusive?

Yep, Turquoize at Hyatt Ziva Cancun - Adults Only - All Inclusive has a free self car park and free valet parking.

Are there any beaches close to Turquoize at Hyatt Ziva Cancun - Adults Only - All Inclusive?

Yep, Turquoize at Hyatt Ziva Cancun - Adults Only - All Inclusive is a short 2-minute walk from Gaviota Azul Beach. Fun beach activities include volleyball, snorkelling and scuba diving.

Is there a spa on site at Turquoize at Hyatt Ziva Cancun - Adults Only - All Inclusive?

Yep, Zen Spa is available for guests. It has a hot tub, a steam room and a sauna. You'll enjoy heaps of services like body wraps, body scrubs and facials.

Does Turquoize at Hyatt Ziva Cancun - Adults Only - All Inclusive have a pool?

Turquoize at Hyatt Ziva Cancun - Adults Only - All Inclusive has an outdoor pool. Grab your bathers and lounge poolside while enjoying under the shade of an umbrella and with a drink from one of the bars.

What luxury perks are available at Turquoize at Hyatt Ziva Cancun - Adults Only - All Inclusive?

Turquoize at Hyatt Ziva Cancun - Adults Only - All Inclusive features 2 poolside bars, a full-service spa and an outdoor pool. All guestrooms come with Hot tubs, 24-hour room service and free minibar items.

What makes Turquoize at Hyatt Ziva Cancun - Adults Only - All Inclusive a romantic place to stay?

1 hot tub and couples spa treatments, as well as Hot tubs and rainfall showerheads in the guestrooms, help set the scene for a romantic weekend at Turquoize at Hyatt Ziva Cancun - Adults Only - All Inclusive.

Is Turquoize at Hyatt Ziva Cancun - Adults Only - All Inclusive family-friendly?

No, Turquoize at Hyatt Ziva Cancun - Adults Only - All Inclusive is an adults-only property.

Are there hot tubs in the rooms at Turquoize at Hyatt Ziva Cancun - Adults Only - All Inclusive?

Yep, all rooms come with private hot tubs.

Is there a free airport shuttle available at Turquoize at Hyatt Ziva Cancun - Adults Only - All Inclusive?

No, Turquoize at Hyatt Ziva Cancun - Adults Only - All Inclusive does not offer an airport shuttle service.

Is there a bar or restaurant at Turquoize at Hyatt Ziva Cancun - Adults Only - All Inclusive?

Relax with a coldie at the 2 poolside bars or 5 lounge bars, and grab a meal at the onsite restaurant that serves Italian cuisine.

What time are check-in & check-out at Turquoize at Hyatt Ziva Cancun - Adults Only - All Inclusive?

Check-in begins at 3 PM. Check-out time is noon.

Are pets allowed at Turquoize at Hyatt Ziva Cancun - Adults Only - All Inclusive?

No, pets are not allowed.

Turquoize at Hyatt Ziva Cancun - Adults Only - All Inclusive Reviews

Reviews

9.4

Exceptional

Rating 10 - Excellent. 815 out of 1001 reviews
Rating 8 - Good. 101 out of 1001 reviews
Rating 6 - Okay. 34 out of 1001 reviews
Rating 4 - Poor. 21 out of 1001 reviews
Rating 2 - Terrible. 30 out of 1001 reviews

9.8/10

Cleanliness

9.6/10

Staff & service

9.6/10

Amenities

9.6/10

Property conditions & facilities

9.6/10

Eco-friendliness

Reviews

10/10 Excellent

David

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 4 nights in Feb 2025

10/10 Excellent

ZONG YUAN

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good service, good foods and staff are friendly
Stayed 5 nights in Mar 2025

10/10 Excellent

ZONG YUAN

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good service, good foods and staff are very friendly!
Stayed 1 night in Apr 2025

10/10 Excellent

Nicholas

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Excellent stay. I am giving Ziva Adults 5 stars only because the competition in all inclusives is generally weak. I’ve stayed up and down both coasts of Mexico for almost 30 years. While Ziva definitely has room for improvement it is superior to the other all inclusives. Especially when comparing to the larger all inclusives. I find the smaller, boutique all inclusives to be better than the larger ones. Why did I like Ziva? Outstanding service. The staff are fabulous! Tip these people well. They are awesome. The beaches. The beach to the left of the lighthouse might be the nicest beach on the Cancun hotel strip. The adults only rooftop pool is wonderful. Great views. The drinks are strong. Lots of good brands of liquor available. The food is better than at most all inclusives. Great variety at the breakfast buffet. Don’t expect dining on par with the best restaurants in North America. You won’t find that at any all inclusive. But, the food is fine. One downer is that because they don’t accept reservations, there can be a long wait. They have no system to be able to tell you how long the wait will be. This is unacceptable and needs to change. It also would be nice if they offered more than one adults only restaurant. They advertise kayaks and paddle boards being available for the guests. I own two boards and always board at whatever resort. Well, their one and only board had no fin and looked like it had survived the Mexican revolution. But, all things considered, I’ll be back
Stayed 3 nights in Mar 2025

10/10 Excellent

Solmaz

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Feb 2025

10/10 Excellent

Kostyantyn

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 4 nights in Mar 2025

10/10 Excellent

Jin Bong

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Mar 2025

8/10 Good

mark

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property is advertised as adults only. While this may be true as far as the turquoise building, it is not anywhere near adults only in any other areas of the complex. It is an attempt to market the property to those who do not want to be around kids. The hotel building does not qualify the property to list as adults only. its misleading on purpose.
Stayed 6 nights in Feb 2025

10/10 Excellent

Makeitha Jonyae, Eastover

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This was the best experience ever. My husband and I went for my birthday and had an amazing and wonderful time!! Everyone was so courteous, generous, and kind. Their bestie of love by placing their hand over their heart when walking by or near you was so amicable. Everywhere you at our drank they were catering. The hotel was clean, updated, and lovely throughout. The pills and jacuzzi were amazing. Our view of the ocean from our room was tranquilizing. We truly did not want to leave. Our butlers were so catering, brought whatever we needed, filled our jacuzzi when asked, brought a bottle of champagne fault, and decorated our door and room with roses and balloons. We loved it so much there and did not want to leave and can't wait to come back! We will not stay anywhere else. The view of the ocean was perfect and going from restaurant to bar and having access to drinks within reach really made this the BEST BIRTHDAY TRIP EVER!!
Stayed 3 nights in Feb 2025

10/10 Excellent

Robert Michael, Livonia

Liked: Cleanliness, staff & service, property conditions & facilities
Our butler, David, was amazing. And so is this resort. We celebrated our 29th anniversary here this month and we couldn't have asked for a better experience.
Stayed 4 nights in Feb 2025

4/10 Poor

Sung Wook

Travelled with partner
Liked: Staff & service, amenities
This is my 5th or 6th time going to a 5-star rated all-inclusive resort in Cancun Mexico, and actually my second time going to Turquoize at Hyatt Ziva Cancun (last time was 2 years ago). For reference, our room was "Sky Ocean Front Master King" so not the cheapest option. No arrival champagne or drinks for us which I find is pretty basic starting point at most resorts in Cancun (although some do seem to get it so unsure selection criteria). Out of all these times it was my first time getting food poisoning despite taking the usual precautions. Had very bad food poisoning that lasted 2-3 days, after eating at their Moongate restaurant regular menu. Mentioned it to them during check-out and they didn't seem very concerned by it and seemed dismissive of the feedback. I don't think they even bothered reporting or writing it down. Maybe we got unlucky but I'd try my luck elsewhere - why risk it. Concierge service through WhatsApp is convenient though. And their facility is clean aside from the washrooms closest to the main pool.
Stayed 5 nights in Feb 2025

10/10 Excellent

Jennifer Lynn

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 6 nights in Feb 2025

10/10 Excellent

Steven

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place to stay! Loved it
Stayed 3 nights in Feb 2025

10/10 Excellent

Juhee

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean and quite.
Stayed 7 nights in Nov 2024

10/10 Excellent

Ku

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
All step very friendly and nice.
Stayed 10 nights in Feb 2025

10/10 Excellent

Sohyeon

Liked: Cleanliness, staff & service, property conditions & facilities
Everything was awesome except pool cloeses little early than i thought
Stayed 3 nights in Feb 2025

10/10 Excellent

Rayan

Stayed 4 nights in Jan 2025

10/10 Excellent

Hany

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 4 nights in Jan 2025

10/10 Excellent

Kunark

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Truly all inclusive!

Visited Cancun for the first time for an all-inclusive experience. What you see is what you get and more! Everything was flawless from our check-in to our check-out. The property is well maintained, the service was impeccable, and the overall experience amazing. So much so that we considered making this an annual trip. We had butler service as part of the turquoise stay - both Diego and Dario did a fantastic job taking care of our stay/requests. Overall, the Staff (too many to name) were friendly and the smallest details were taken care of. 5 stars to the service. We highly recommend …. :)
Stayed 7 nights in Jan 2025

8/10 Good

Alice Sommers

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Unfortunately the weather for 5 of the 7 days we were there was rainy, very windy, uncontrollable! But we were not informed of the use of the spa indoor pool; a person we met on our last day told us how that was a saving for them during the bad weather. This was our 4th stay at this resort, we found the "adult only" applied only to our hotel, not to any of the pools. The cabanas seem to get preferential service so we went to the bar to get our drinks. We were disappointed in what appear to be corporate changes in policy. We were told none of the pools were heated, not Hyatt policy. The one by Turquoise always was and is one of the reasons we have come back. It was heated, at least the last couple days. I am a lap swimmer making that very important to me. The upstairs bar and infinity pool are fun and a nice perk but the wind was howling and made it not a good spot...again, mention of the indoor spa pool would have been good. The spa coupons were confusing. Upon asking what it cost for a specific treatment, I was given a coupon listing bundles. It was a good break, all staff were nice and friendly but needs a bit of tweaking.
Stayed 7 nights in Jan 2025

10/10 Excellent

Casey

Stayed 2 nights in Jan 2025

10/10 Excellent

Humberto

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Jan 2025

8/10 Good

Jessica

Stayed 3 nights in Jan 2025

10/10 Excellent

scott

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
nice service
Stayed 3 nights in Dec 2024

10/10 Excellent

Anthony

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 5 nights in Dec 2024