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All 1316 rooms feature Smart televisions with cable channels, and you can enjoy free WiFi, furnished balconies and MP3 docks. Minibars provide free refreshments, and 24-hour room service makes dining in an option. Premium linens invite a comfortable night's sleep, and you'll find nice touches like jetted tubs and bathrobes. Additionally, separate bathtubs and showers, coffee/tea makers and free international calls are available.
With 6 bars/lounges and a poolside bar to choose from, you can enjoy a drink at the hotel. Spend the day at the beach and enjoy the on-site free water park, nightclub and free kids' club. 32630 square feet (3031 square metres) of event facilities include conference rooms, and other business amenities include a business centre. Other amenities include free WiFi in public areas, a fitness centre and a lazy river. There's also the convenience of free valet parking.
Attractions within a 30-minute drive of this 5-star Cancun hotel include El Rey Ruins and Aquaworld.
Reviews from Trip Advisor
% of guests recommend out of 7407 reviews
About the The Grand at Moon Palace - All InclusiveLocation Carretera Cancun-Chetumal Km. 36.5, Cancun, QROO 77500
- Gratuities included
- Additional gratuities accepted
- All on-site activities, facilities and equipment included
- Airport transfers not included
The Grand at Moon Palace - All Inclusive is an all-inclusive hotel. Room rates include meals and beverages at on-site restaurants and bars. Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages and other amenities. As a guest of The Grand at Moon Palace - All Inclusive, you'll find a golf course, a complimentary water park, and 7 the outdoor swimming pools. There are 10 restaurants on site, as well as a coffee shop/cafΘ and a nearby snack bar/deli. For a drink, you can stop by one of the onsite bars, including 4 swim-up bars and 6 bars/lounges. A computer station is on site and WiFi is free in public spaces. You'll find a business centre on site. Event space at this hotel measures 32630 square feet (3031 square metres) and includes conference rooms. A kid's pool, a nightclub, and a fitness centre are also featured at the luxury The Grand at Moon Palace - All Inclusive. Free self parking and valet parking are available. Smoking is allowed in designated areas at this 5-star Cancun hotel.
- 1316 guestrooms or units
- 3 levels
- 10 dining venues
- 4 swim-up bars
- 6 bars or lounges
- 32630 sq ft of conference space
- 3031 sq. m of conference space
- Built in 2017
- Bar by the pool
- Coffee shop
- Kid's club (free)
- Supervised kid's activities (free)
- Childcare (surcharge)
- Poolside lounge chairs
- Umbrellas for the pool
- Business facilities
- Conference space
- Dry cleaning
- Front desk (24 hours)
- Storage area for luggage
- Front desk safe
- Tour and ticket information
- Wedding services available
- Beauty salon
- On-site shopping
- Smoking in designated areas
Family Friendly Amenities
- Family property
- Free water park access
- Number of outdoor pools - 7
- Children's pool
- Lazy river
- Supervised childcare/activities (free)
- Free WiFi
- Outdoor tennis court
- Children's club (free)
- Snack bar/deli
- Babysitting or childcare (surcharge)
- Playground on site
- Free cribs/infant beds
Available in all rooms: Free WiFi
Available in some public areas: Free WiFi
Free self parking , Free valet parking
- Parking: Free valet parking and self parking
The Grand at Moon Palace - All Inclusive offers 1316 forms of air-conditioned accommodation with MP3 docking stations and free minibar items. Rooms open to furnished balconies. Beds feature premium bedding. 42-inch Smart televisions come with premium cable channels. Bathrooms include a separate bath and shower with a jetted bath, a complimentary bathrobe, complimentary slippers and designer toiletries. This Cancun hotel provides complimentary wireless Internet access. Business-friendly amenities include desks and laptop-compatible safes, as well as telephones; local, long-distance and international calls are all complimentary (restrictions may apply). Additionally, rooms include complimentary bottles of water and coffee/tea makers. A nightly turndown service is provided and housekeeping is offered on a daily basis.
- Private balcony (furnished)
- Jetted tub
- Stocked minibar (free)
- MP3 dock
- In-room dining (24 hours)
- Smart television
- Cable channels
- Premium channels
- Coffee maker
- Luxury bedding
- Separate shower and tub
- Cribs (free)
- Housekeeping (daily)
- Nightly turndown service
- International calls (free)
- Long distance calls (free)
- Local calls (free)
- Laptop safe
- Designer toiletries
- Iron and ironing board
- Air conditioning
- Ensuite bathroom
Food & Drink
The Grand at Moon Palace - All Inclusive has 10 restaurants on site.
24-hour room service is available.
- Check-in time starts at 3 PM
- Minimum check-in age is 18
- Check-out by noon
Children and extra beds
- Children are welcome.
- Free cribs (infant beds)!
- No pets allowed
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification are required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges. For guests' safety, the property includes carbon monoxide detector, a fire extinguisher, a smoke detector and a first aid kit in all accommodation.
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You should know
- Guests may experience noise disturbance due to nearby construction work.
Awards & Affiliations
This property participates in EarthCheck, a programme that measures the property's impact on one or more of the following: The Environment, the community, the cultural heritage and the local economy.