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Moon Palace The Grand Cancun - All-inclusive

5.0 star property

Photo gallery for Moon Palace The Grand Cancun - All-inclusive

9 bars/lounges, 5 swim-up bars, beach bar
Property video
Lobby
Exterior
12 restaurants, breakfast, lunch, dinner served; Italian cuisine

Reviews

8.6 out of 10
Excellent

Popular amenities

  • On private beach
  • Parking included
The current price is AU$1,364
includes taxes & fees
28 Feb - 1 Mar

Explore the area

View map
Carretera Cancun-Chetumal Km. 36.5, Riviera Maya, Cancun, QROO, 77500
  • Place, Arrecife de Puerto Morelos National Park
    ‪8 min walk‬
  • Place, Moon Palace Golf Club
    ‪3 min drive‬
  • Place, Delfines Beach
    ‪24 min drive‬
  • Airport, Cancun, Quintana Roo (CUN-Cancun Intl.)
    ‪17 min drive‬

Room options

View all photos for Grand Deluxe Garden View

Premium bedding, free minibar, in-room safe, desk

Grand Deluxe Garden View

8.6 out of 10
Excellent
(103 reviews)
  • Garden view
  • 77 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed OR 2 Double Beds

View all photos for Grand Swim Up Suite Garden View

Grand Swim Up Suite Garden View

Grand Swim Up Suite Garden View

  • 79 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

View all photos for Grand Presidential Suite

Grand Presidential Suite

Grand Presidential Suite

  • Garden view
  • 232 sq m
  • 2 bedrooms
  • Sleeps 6
  • 1 King Bed and 2 Double Beds

View all photos for Grand Family Suite Garden View

Grand Family Suite Garden View

Grand Family Suite Garden View

9.4 out of 10
Exceptional
(3 reviews)
  • Garden view
  • 154 sq m
  • 2 bedrooms
  • Sleeps 6
  • 1 King Bed and 2 Double Beds

View all photos for Grand Honeymoon Suite - King Size Bed

Grand Honeymoon Suite - King Size Bed

Grand Honeymoon Suite - King Size Bed

7.6 out of 10
Good
(7 reviews)
  • Garden view
  • 77 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Grand Governor Suite - King Size Bed

Grand Governor Suite - King Size Bed

Grand Governor Suite - King Size Bed

10.0 out of 10
Exceptional
(1 review)
  • Garden view
  • 151 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed

View all photos for Grand Deluxe Garden View - Book 4 nights, Get 2 Free nights at Punta Cana

Premium bedding, free minibar, in-room safe, desk

Grand Deluxe Garden View - Book 4 nights, Get 2 Free nights at Punta Cana

  • Garden view
  • 77 sq m
  • Sleeps 4
  • 1 King Bed OR 2 Double Beds

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Hilton Cancun, an All-Inclusive Resort

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  • On private beach
  • Pool
  • All-inclusive
  • Pet-friendly
4.3 out of 5, Excellent, 3,321 reviews
The price is AU$738
includes taxes & fees
12 Mar - 13 Mar
Hilton Cancun, an All-Inclusive Resort

About the area

Cancun

A luxury stay in Cancun awaits you at Moon Palace The Grand Cancun - All-inclusive. Within just a 15-minute stroll, you'll find West Coast of Isla Mujeres, Punta Cancun, and Punta Nizuc National Park and Arrecife de Puerto Morelos National Park. Highlights at this all-inclusive property include 12 restaurants, 9 outdoor swimming pools and a golf course. .A day of pampering can include deep-tissue massages, hot stone massages and body wraps along with aromatherapy and hydrotherapy. The steakhouse, JC Steakhouse, is open for dinner. With 9 lounge bars and a beach bar to choose from, you can enjoy a drink at the property. Spend the day at the private beach where you'll find free cabanas, and enjoy the 4 outdoor tennis courts and free water park. 32630 square feet (3031 square metres) of event facilities include 10 meeting rooms and conference space. Other amenities include a marina, a nightclub and free Wi-Fi in public areas. Free full breakfast is available daily between 7:00 AM and 11:00 AM. There's also free valet parking, along with the convenience of an airport shuttle. .Attractions within a 10-minute drive of this 5-property class Cancun property include Moon Palace Golf Club and Xoximilco.

What's nearby

  • Arrecife de Puerto Morelos National Park - 8 min walk - 0.7 km
  • Moon Palace Golf Club - 3 min drive - 2.5 km
  • Riviera Cancun Golf Resort - 9 min drive - 6.7 km
  • Delfines Beach - 24 min drive - 19.6 km
  • La Isla Shopping Mall - 34 min drive - 27.0 km

Getting around

  • Cancun, Quintana Roo (CUN-Cancun Intl.) - 15 min drive

Restaurants

  • Grand Lobby Bar
  • ‪The Grill - ‬11 min walk
  • ‪Lobby Bar - ‬19 min walk
  • ‪Boulangerie - ‬10 min walk
  • ‪Grand Central Buffet - ‬8 min walk

About this property

Moon Palace The Grand Cancun - All-inclusive

Moon Palace The Grand Cancun - All-inclusive is an all-inclusive property. Room rates include meals and beverages at on-site restaurants and bars. Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages and other amenities.

Simply walk outside to feel the sun on your face at the white sand beach. Sit back and relax on the beach with complimentary cabanas, free beach club on site, and umbrellas. Summer fun is a breeze at Moon Palace The Grand Cancun - All-inclusive, where you can play a round of golf at the golf course and cool off in one of the 9 outdoor swimming pools.

Free breakfast is served daily. There are 12 restaurants on site, as well as a coffee shop/cafΘ and a nearby snack bar/deli. For a drink, you can stop by one of the on-site bars, including 5 swim-up bars and 9 bars/lounges. A computer station is on site and WiFi is free in public spaces. This Art Deco property also offers a complimentary water park, a complimentary children's club and a children's pool. Free self parking and valet parking are available.

Smoking is allowed in designated areas at this 5-star Cancun property.

  • 1304 guestrooms or units
  • 3 levels
  • 9 buildings
  • 12 dining venues
  • 5 swim-up bars
  • 9 bars or lounges
  • 32630 sq ft of conference space
  • 3031 sq. m of conference space
  • Built in 2017
  • Full breakfast (free)
  • Nightclub
  • Deli
  • Kid's club (free)
  • Supervised kid's activities (free)
  • Terrace on the roof
  • Cabanas on the beach (free)
  • Beach lounge chairs
  • Towels for the beach
  • Umbrellas for the beach
  • Poolside lounge chairs
  • Umbrellas for the pool
  • Conference space
  • Coffee in lobby
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Storage area for luggage
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Games room or arcade
  • Pool or billiards table
  • Garden
  • Gift shop
  • Beauty salon
  • Computer for guest use
  • ATM
  • On-site shopping
  • Bellhop
  • Lift
  • Smoking in designated areas
  • Locker space
  • Bar on the beach
Moon Palace The Grand Cancun - All-inclusive offers 1304 accommodations with indoor private hot tubs and free minibar items. Rooms open to furnished balconies. Beds feature premium bedding. A pillow menu is available. 42-inch Smart televisions come with premium cable channels. Bathrooms include a shower with a rainfall showerhead, bathrobes, slippers and designer toiletries.

Guests can surf the web using complimentary wireless Internet access. Business-friendly amenities include desks and laptop-compatible safes, as well as telephones; local, long-distance and international calls are all complimentary (restrictions may apply). Additionally, rooms include espresso makers and complimentary bottles of water. A nightly turndown service is provided and housekeeping is offered on a daily basis.

Guests can pamper themselves by indulging in the on-site spa services. Services include deep-tissue massages, hot stone massages, sports massages and facials. A variety of treatment therapies are provided, including aromatherapy, hydrotherapy and reflexology.

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Moon Palace Cancun - All-Inclusive
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  • All-inclusive
  • Spa
  • Kids’ pool
4.1 out of 5, Very good, 3,012 reviews
The price is AU$797
includes taxes & fees
27 Feb - 28 Feb
Moon Palace Cancun - All-Inclusive

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • 24-hour return airport shuttle on request for a surcharge
  • Free self parking on site
  • Free valet parking on site
  • Limited on-site valet and self parking

Food and drink

  • Free full breakfast available daily 7:00 AM to 11:00 AM
  • 12 restaurants
  • 5 swim-up bars
  • 9 bars/lounges
  • A beach bar
  • A coffee shop/cafe
  • Coffee and tea in common areas
  • Snack bar/deli

Restaurants on site

  • Casa Mia
  • Habibi - Lebanese Cuisine
  • Jade
  • JC Steakhouse
  • Tavola

Things to do

  • 27-hole golf course
  • 4 outdoor tennis courts
  • 9 outdoor pools
  • Air hockey
  • Arcade/game room
  • Basketball
  • Billiards/pool table
  • Bowling alley
  • Children's pool
  • Ecotours
  • Evening entertainment
  • Fitness classes
  • Free beach club
  • Free children's club
  • Free water park
  • Gym
  • Hiking/biking trails
  • Lazy river
  • Mini golf
  • Nightclub
  • Pilates classes
  • Playground
  • Shopping
  • Steam room
  • Waterslide
  • Yoga classes

Family friendly

  • 9 outdoor pools
  • Arcade/game room
  • Baby toys
  • Bowling alley
  • Children's games
  • Children's pool
  • Children's toys
  • Free children's club
  • Free supervised activities for children
  • Free water park access
  • In-room babysitting
  • Laundry facilities
  • Lazy river
  • Mini golf
  • Playground
  • Snack bar/deli
  • Soundproofed rooms
  • Trampoline
  • Waterslide

Conveniences

  • 24-hour front desk
  • ATM
  • Gift shop/newsstand
  • Hair salon
  • Laundry facilities
  • Lockers
  • Luggage storage

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Porter/bellhop
  • Tour and ticket assistance
  • Turndown service
  • Wedding services

Business services

  • 10 meeting rooms
  • 32,630 square feet of conference space
  • Computer station

Outdoors

  • Beach loungers
  • Beach towels
  • Beach umbrellas
  • Free beach cabanas
  • Garden
  • Marina
  • On a private beach
  • Outdoor furniture
  • Pool loungers
  • Pool umbrellas
  • Rooftop terrace

Spa

  • Aromatherapy
  • Body scrubs
  • Body wraps
  • Deep-tissue massages
  • Facials
  • Hot stone massages
  • Hydrotherapy
  • Manicures/pedicures
  • Reflexology
  • Sports massages

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Accessible airport shuttle
  • Braille/raised signage
  • Handrails in hallways
  • Handrails in stairways
  • Lift
  • Stair-free path to entrance
  • Visual fire alarm
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible path to lift

More

  • 3 floors
  • 9 buildings
  • Art Deco architecture
  • Ballroom
  • Banquet hall
  • Built in 2017
  • Designated smoking areas
  • Reception hall

Room amenities

Bedroom

  • Blackout drapes
  • Pillow menu
  • Premium bedding

Bathroom

  • Designer toiletries
  • Dressing gowns
  • Hair dryer
  • Rainfall showerhead
  • Shampoo
  • Shower
  • Slippers
  • Soap
  • Toilet paper
  • Toothbrush and toothpaste (on request)
  • Towels provided

Entertainment

  • 42-inch smart TV with premium cable channels
  • MP3 dock

Food and drink

  • 24-hour room service
  • Espresso maker
  • Free bottled water
  • Free stocked minibar

More

  • Air conditioning (climate-controlled)
  • Desk
  • Free international calls
  • Free local calls
  • Free long-distance calls
  • Iron/ironing board
  • Laptop-compatible safe
  • Phone
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 3 PM; check-in end time: midnight
Minimum check-in age - 18

Check-out

Check-out before noon

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • No pets allowed, but service animals are welcome

Children and extra beds

  • Children are welcome.

Payment types

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Airport shuttle fee: USD 26 per person (return)
  • Airport shuttle fee per child: USD 26 (return), (up to 17 years old)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards, debit cards and cash
Cashless transactions are available
Safety features at this property include a carbon monoxide detector, a smoke detector, a security system and window guards
This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children; if you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children. If you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room. The name on the credit card used at check-in to pay for incidentals must be the primary name on the guest room reservation. This property accepts Visa, Mastercard, American Express, debit cards and cash.
    For guests' safety, the property includes a carbon monoxide detector, a smoke detector, a security system and window guards in all accommodation. Cashless payment methods are available for all transactions.

Property Registration Number 005-007-001007/2025

We should mention

  • Guests may experience noise disturbance due to nearby construction work.

Property is also known as

Moon Palace Grand All Inclusive Cancun
Grand Moon Palace All Inclusive All-inclusive property Cancun
Grand Moon Palace All Inclusive Hotel Cancun
Grand Moon Palace All Inclusive Hotel
Grand Moon Palace All Inclusive Cancun
Grand Moon Palace All Inclusive
Hotel The Grand at Moon Palace - All Inclusive
The Grand at Moon Palace - All Inclusive Cancun
Moon Palace Grand All Inclusive
Hotel The Grand at Moon Palace - All Inclusive Cancun
Cancun The Grand at Moon Palace - All Inclusive Hotel
The Grand at Moon Palace – All Inclusive
The Grand at Moon Palace All Inclusive
Grand Moon Inclusive Cancun

Frequently asked questions

What is the cancellation policy at Moon Palace The Grand Cancun - All-inclusive?

Moon Palace The Grand Cancun - All-inclusive offers free cancellation on select room rates. Check out the cancellation policy for more info.

How much does it cost to stay at Moon Palace The Grand Cancun - All-inclusive?

As of 25 Feb 2026, prices found for a 1-night stay for 2 adults at Moon Palace The Grand Cancun - All-inclusive on 28 Feb 2026 start from 1364.27, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is parking available at Moon Palace The Grand Cancun - All-inclusive?

Yep, Moon Palace The Grand Cancun - All-inclusive has a free self car park and free valet parking.

Are there any beaches close to Moon Palace The Grand Cancun - All-inclusive?

The closest beach to Moon Palace The Grand Cancun - All-inclusive is Delfines Beach (10.9 km).

Is there a spa on site at Moon Palace The Grand Cancun - All-inclusive?

There's no onsite spa, but this property does offer services like body wraps, body scrubs and facials, as well as hot stone massages.

Does Moon Palace The Grand Cancun - All-inclusive have a pool?

Yep, and guests love it! Moon Palace The Grand Cancun - All-inclusive has 9 outdoor swimming pools and a kids' pool. Grab your bathers and lounge poolside while enjoying under the shade of an umbrella.

Does Moon Palace The Grand Cancun - All-inclusive have a waterslide?

Yep, this property has a waterslide!

What luxury perks are available at Moon Palace The Grand Cancun - All-inclusive?

Moon Palace The Grand Cancun - All-inclusive features a private beach, 9 outdoor pools and a nightclub. All guestrooms come with Hot tubs, premium bedding and 24-hour room service.

What makes Moon Palace The Grand Cancun - All-inclusive a romantic place to stay?

A private beach and free beach cabanas, as well as Hot tubs and rainfall showerheads in the guestrooms, help set the scene for a romantic weekend at Moon Palace The Grand Cancun - All-inclusive.

Is Moon Palace The Grand Cancun - All-inclusive family-friendly?

You bet! With amenities such as a free children's club and a children's pool, as well as childcare services in the guestrooms, it's no surprise that Moon Palace The Grand Cancun - All-inclusive is a hit with families.

Are there hot tubs in the rooms at Moon Palace The Grand Cancun - All-inclusive?

Yep, all rooms come with private hot tubs.

Does Moon Palace The Grand Cancun - All-inclusive serve breakfast?

You bet, free full breakfast is offered daily from 7:00 AM to 11:00 AM.

Is there a free airport shuttle available at Moon Palace The Grand Cancun - All-inclusive?

No, but there's an airport shuttle that runs 24 hours a day on request for a fee.

Is there a bar or restaurant at Moon Palace The Grand Cancun - All-inclusive?

Yep, they've got a beach bar and 12 restaurants. Pre dinner cocktails anyone?

What time are check-in & check-out at Moon Palace The Grand Cancun - All-inclusive?

Check-in begins at 3 PM. Check-out time is noon.

Are pets allowed at Moon Palace The Grand Cancun - All-inclusive?

No, only service animals are allowed.

Is there a golf course on site at Moon Palace The Grand Cancun - All-inclusive?

Yep, Moon Palace The Grand Cancun - All-inclusive has a 27-hole golf course. You will also find mini golf.

Moon Palace The Grand Cancun - All-inclusive Reviews

Reviews

8.6

Excellent

Rating 10 - Excellent. 1168 out of 1895 reviews
Rating 8 - Good. 336 out of 1895 reviews
Rating 6 - Okay. 181 out of 1895 reviews
Rating 4 - Poor. 90 out of 1895 reviews
Rating 2 - Terrible. 120 out of 1895 reviews

9.0/10

Cleanliness

8.8/10

Staff & service

9.0/10

Amenities

8.8/10

Property conditions & facilities

Reviews

10/10 Excellent

Jeremy

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was an amazing time for us and our 5 and 7 year old. The Activity Staff at both the Fun and Kids pool were nothing short of amazing. Shout to to Tony, Benji, Luigi, Job and the rest of the team.
Stayed 7 nights in Nov 2025

10/10 Excellent

Mekhroj

Stayed 5 nights in Nov 2025

10/10 Excellent

Yun Jie

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very good
Stayed 5 nights in Nov 2025

8/10 Good

Yu-Jen

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
This family-friendly resort offers a variety of activities for children. The rooms are clean, but if you stay in certain buildings, the water smell pretty bad during showers. The resort is unable to address this issue unless you move to a newer building with a new water filtration system.
Stayed 6 nights in Nov 2025

8/10 Good

Ehsun

Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
Everything was good
Stayed 4 nights in Nov 2025

6/10 Okay

Kentrell

Travelled with family
Liked: Amenities, property conditions & facilities
The room was decent but the rugs were dirty in the room. Also, for some reason we had a hard time getting small towels. Even after the room was cleaned we were only given 2 small towels to bath with, there were 4 of us. One night it took 2 hours to get towels. We put in 3 request and still had to wave a staff member down to bring us towels. The waiter at the Jade restaurant ignored my sister after she complained about not receiving her food. We were intial told that only the credits given to us by expedia expired but were later told that all credits expire at the end of stay. We missed out on a lot of activities. The presentations that they offer take up majority of your trip.
Stayed 4 nights in Nov 2025

10/10 Excellent

Calvin, Euless

Travelled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
Staff was incredible. They went above and beyond to make our trip great.
Stayed 6 nights in Nov 2025

10/10 Excellent

Roberto, Markham

Stayed 5 nights in Nov 2025

6/10 Okay

James Michael

Liked: Cleanliness, amenities
Positives: We enjoyed our family time, the wait staff were wonderful and very accommodating, great pools, food and variety. Room was very clean when we requested service. Throughout our stay we experienced many issues with our room. Our room safe wouldn’t open on two separate occasions which required attention by security and us having to be in the room. Electrical smoke in our room on day 2. This required a visit from staff with a fire extinguisher and subsequent replacement of the AC motor. Another day of dealing with issues. The smoke detector malfunctioned on another morning waking us at 4:00 am. It rang for 20 minutes before someone came to turn it off. A new detector was never reinstalled. We were awakened at 8:15 on multiple morning by time share sales staff called a Concierge. We just wanted to enjoy our sleep. Our adult son attempted to get some form of compensation for these terrible experiences and really the ruining of the first 3 days of our vacation but after a further 2 days spent negotiating we were offered a couples massage and $200 hotel credit. Not close to what we would have expected. They had also offered a room change on day 3 but we were convinced that nothing else could possibly go wrong and didn’t want to waste another day away from our groups vacation We chose to be close to our son and family.
Stayed 9 nights in Nov 2025

8/10 Good

Eyitemi

Liked: Cleanliness, staff & service, property conditions & facilities
Great stay
Stayed 5 nights in Nov 2025

10/10 Excellent

Inderpaul

Travelled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
Morgan was the best
Stayed 5 nights in Nov 2025

8/10 Good

Tasha

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Fun activities for the kids
Stayed 5 nights in Nov 2025

10/10 Excellent

Jillian Leigh

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Their app works great, staff were almost exclusively awesome, and the food was good. Our daughter loved the kids club (she is 4.5) which made going to dinner with my husband easy. Minor annoyances on occasion (yes the resort credits feel like a scam, but I did get a lovely spa experience with just $46 owing). Drinks are great, wine is actually good, loved it. Chairs by the pools were easy to come by. Yes, there is a lot of walking, but we’re mobile and could use the exercise from all the food! My only knock is the lobby area isn’t the prettiest place I’ve been. It’s not open air and feels like a Vegas hotel. The grounds make up for it though.
Stayed 10 nights in Nov 2025

8/10 Good

Enrico

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Nov 2025

4/10 Poor

suping

Disliked: Cleanliness, property conditions & facilities
The hotel room is very old, the water smells bad, and the AC is extremely noisy. It’s also very inconvenient that we have to make reservations just to have dinner.
Stayed 5 nights in Nov 2025

4/10 Poor

Ning

Travelled with family, Travelled with family and small children
Disliked: Cleanliness, amenities, property conditions & facilities
We are a family of five who stayed at The Grand for seven nights. Unfortunately, our experience was disappointing. On the second night, we found a cockroach in our room. The hotel arranged fumigation but refused our request to switch rooms, and we could not access the room for part of the day. The property feels outdated. The elevator in Building 94 was broken for our entire stay and was never fixed. The shuttle layout is also inconvenient, with the main hub located at the back of the lobby while all external transfers depart from the front, requiring unnecessary walking. Dining was average at best. We tried Habibi, Casa Mia, Jade, The Grill, Cusco, Tavola, MOMO, Caribeno, Grand Buffet, and Circus. Circus is friendly to kids, but the food is poor. Alcoholic drinks are extremely weak. Service was inconsistent, and at Casa Mia a server broke a glass and did not apologize even though shards flew near our feet. The only standout was the dessert shop behind the lobby. The positive side: the waterpark, Bounce Zone, Playroom, and arcade areas kept the kids happy and busy throughout the trip. Overall, great for children but not a resort we would return to or recommend.
Stayed 7 nights in Nov 2025

10/10 Excellent

Tiffany

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We were upgraded upon arrival! Everyone we encountered were nice, friendly, respectful, and helpful! My kids loved the water park and pools! If you are looking to hang by the beach, this is not the place as the seaweed is there.
Stayed 6 nights in Nov 2025

6/10 Okay

Neesha

Stayed 5 nights in Nov 2025

10/10 Excellent

Amy

Stayed 5 nights in Nov 2025

4/10 Poor

AMANDA S PEARS, MERCER

Stayed 4 nights in Nov 2025

10/10 Excellent

Ramya

Travelled with family and small children, Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
The Best All-Inclusive Stay Ever! Exceptional Service and Attention to Detail Our stay at Moon Palace The Grand was easily the best all-inclusive vacation we've ever had. Everything was fantastic: the hospitality, service, accommodation, cleanliness, and food all exceeded our expectations. They truly pay attention to detail and go above and beyond for their guests. Upon arrival, they noted it was my birthday and, as an Expedia VIP, upgraded us to a Governor Suite. Concierge Cecilia was incredibly thoughtful, swapping the standard wine for sparkling apple cider when she learned I don't drink, and the next day we had a lovely room surprise with balloons. The service was exceptional everywhere. The concierge team on chat efficiently arranged early-morning packed lunches for our tour, and pool/water park servers checked on us constantly. Dining was a treat; the dinner at Circus included a special birthday celebration, and the chef at Riviera Maya prepared special vegetarian dishes for us. The breakfast buffet options were great, and all staff were friendly and attentive. The only minor critique is the frequency of the golf carts. If you're far from the main lobby, you rely on them often, so improved frequency would be ideal. Overall, we absolutely loved our stay at this property and will definitely be back again!
Stayed 3 nights in Nov 2025

10/10 Excellent

Quynh Thi Ngoc

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Very nice room
Stayed 3 nights in Nov 2025

8/10 Good

Qing

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Good stuff and comfortable room and bed Just too many Sunrise and other hotel guests get free day pass com Grand doing eating and diner lunch , so Grand any where much people and game play room too many other hotel guests....... we paying more but can't get good time diner space and lunch waiting time too long ,
Stayed 2 nights in Nov 2025

10/10 Excellent

Brinderjit

Liked: Cleanliness, amenities, property conditions & facilities
Amazing
Stayed 8 nights in Nov 2025

10/10 Excellent

Magdalena

Stayed 7 nights in Oct 2025