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Moon Palace The Grand Cancun - All-inclusive

Property class: 5 and above

Photo gallery for Moon Palace The Grand Cancun - All-inclusive

A swimming pool with a thatched roof structure, palm trees, and a bar area.
Property video
A modern lobby with a reception desk, seating area, and decorative lighting.
A beach with lounge chairs and palm trees.
A restaurant with multiple dining tables and booths, a patterned wall, and hanging pendant lights.

Reviews

8.6 out of 10
Excellent

Popular amenities

  • On private beach
  • Breakfast included
  • Parking included
The current price is AU$905
includes taxes & fees
25 Oct - 26 Oct

Explore the area

View map
Carretera Cancun-Chetumal Km. 36.5, Riviera Maya, Cancun, QROO, 77500
  • Place, Moon Palace Golf Club
    ‪3 min walk‬
  • Place, Arrecife de Puerto Morelos National Park
    ‪14 min walk‬
  • Place, Delfines Beach
    ‪25 min drive‬
  • Airport, Cancun, Quintana Roo (CUN-Cancun Intl.)
    ‪16 min drive‬

Room options

View all photos for Grand Deluxe Garden View

A hotel room with two beds, a desk, a chair, a dresser, and a large window with a view of greenery.

Grand Deluxe Garden View

8.6 out of 10
Excellent
(124 reviews)
  • Garden view
  • 77 sq m
  • 1 bedroom
  • Sleeps 5
  • 1 King Bed OR 2 Double Beds

View all photos for Grand Swim Up Suite Garden View

A hotel room with two beds, a desk, a chair, a lamp, and a view of a pool.

Grand Swim Up Suite Garden View

  • 79 sq m
  • 1 bedroom
  • Sleeps 5
  • 2 Double Beds OR 1 King Bed

View all photos for Grand Presidential Suite

A modern hotel room with a large bed, a bench, a TV, and a view of the ocean.

Grand Presidential Suite

  • Garden view
  • 232 sq m
  • 2 bedrooms
  • Sleeps 6
  • 1 King Bed and 2 Double Beds

View all photos for Grand Family Suite Garden View

A hotel room with two beds, a desk, a chair, a TV, and a balcony with a view of the hotel and greenery.

Grand Family Suite Garden View

8.8 out of 10
Excellent
(5 reviews)
  • Garden view
  • 154 sq m
  • 2 bedrooms
  • Sleeps 6
  • 1 King Bed and 2 Double Beds

View all photos for Grand Honeymoon Suite - King Size Bed

A spacious hotel room with a large bed, a sitting area with a table and chairs, a small desk with a lamp, and a view of a garden through a sliding door.

Grand Honeymoon Suite - King Size Bed

7.6 out of 10
Good
(7 reviews)
  • Garden view
  • 77 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Grand Governor Suite - King Size Bed

A modern hotel room with a large bed, a TV, a dining area, and a view of the outdoors.

Grand Governor Suite - King Size Bed

10.0 out of 10
Exceptional
(1 review)
  • Garden view
  • 151 sq m
  • 1 bedroom
  • Sleeps 5
  • 1 King Bed

View all photos for Grand Deluxe Garden View - Book 4 nights, Get 2 Free nights at Punta Cana

A modern hotel room with a large bed, a desk, a chair, and a view of the outside.

Grand Deluxe Garden View - Book 4 nights, Get 2 Free nights at Punta Cana

  • Garden view
  • 77 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed OR 2 Double Beds

View all photos for Grand Villa Three Bedroom

A hotel room with a large bed, a bathroom, a balcony with a view of the ocean, and a desk with a chair.

Grand Villa Three Bedroom

  • 3 bedrooms
  • Sleeps 10
  • 2 King Beds and 2 Double Beds

View all photos for Grand Villa Pool Three Bedroom

A swimming pool with lounge chairs, a building with balconies, and palm trees.

Grand Villa Pool Three Bedroom

  • 3 bedrooms
  • Sleeps 8
  • 2 King Beds and 2 Double Beds

View all photos for Grand Villa Sunset View Three Bedroom

A modern interior with a sofa, coffee table, and a large abstract painting.

Grand Villa Sunset View Three Bedroom

  • 3 bedrooms
  • Sleeps 8
  • 2 King Beds and 2 Double Beds

View all photos for Grand Villa Four Bedroom

A hotel room with a large bed, a TV, a painting, and a view of the ocean.

Grand Villa Four Bedroom

  • 4 bedrooms
  • Sleeps 12
  • 3 King Beds and 2 Double Beds

View all photos for Grand Villa Pool Four Bedroom

A poolside area with wicker furniture, a pool, and a view of tropical vegetation.

Grand Villa Pool Four Bedroom

  • 4 bedrooms
  • Sleeps 12
  • 3 King Beds and 2 Double Beds

View all photos for Grand Villa Sunset View Four Bedroom

A modern hotel room with a dining area, a bed with a blue and white bedspread, a round coffee table with a flower vase, and a large painting on the wall.

Grand Villa Sunset View Four Bedroom

  • 4 bedrooms
  • Sleeps 12
  • 3 King Beds and 2 Double Beds

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About the area

Cancun

A luxury stay in Cancun awaits you at Moon Palace The Grand Cancun - All-inclusive. Within just a 15-minute stroll, you'll find popular places like Moon Palace Golf Club and West Coast of Isla Mujeres, Punta Cancun, and Punta Nizuc National Park. .A day of pampering can include deep-tissue massages, hot stone massages and body wraps along with aromatherapy and hydrotherapy. The steakhouse, JC Steakhouse, is open for dinner. Spend the day at the private beach where you'll find free cabanas, and enjoy the 9 outdoor swimming pools and 4 outdoor tennis courts. 32630 square feet (3031 square metres) of event facilities include 10 meeting rooms and conference space. Other amenities include a golf course, a free water park and a marina. Free full breakfast is available daily between 7:00 AM and 11:00 AM. There's also free valet parking, along with the convenience of an airport shuttle.
View more Resorts in CancunOpens in a new window

What's nearby

  • Moon Palace Golf Club - 3 min walk - 0.3 km
  • Arrecife de Puerto Morelos National Park - 14 min walk - 1.2 km
  • Riviera Cancun Golf Resort - 10 min drive - 5.3 km
  • Delfines Beach - 25 min drive - 24.5 km
  • Playa Tortugas - 44 min drive - 33.1 km

Getting around

  • Cancun, Quintana Roo (CUN-Cancun Intl.) - 15 min drive

Restaurants

  • ‪Lobby Bar - ‬19 min walk
  • ‪Lobby Bar - ‬15 min drive
  • ‪Digit Bar - ‬17 min drive
  • Grand Lobby Bar
  • ‪Aroma Café - ‬18 min drive

About this property

Moon Palace The Grand Cancun - All-inclusive

Moon Palace The Grand Cancun - All-inclusive is an all-inclusive property. Room rates include meals and beverages at on-site restaurants and bars. Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages and other amenities.

Simply walk outside to feel the sun on your face at the white sand beach. Sit back and relax on the beach with complimentary cabanas, free beach club on site, and umbrellas. Summer fun is a breeze at Moon Palace The Grand Cancun - All-inclusive, where you can play a round of golf at the golf course and cool off in one of the 9 outdoor swimming pools.

Free breakfast is served daily. There are 12 restaurants on site, as well as a coffee shop/cafΘ and a nearby snack bar/deli. For a drink, you can stop by one of the on-site bars, including 5 swim-up bars and 9 bars/lounges. A computer station is on site and WiFi is free in public spaces. This Art Deco property also offers a complimentary water park, a complimentary children's club and a children's pool. Free self parking and valet parking are available.

Smoking is allowed in designated areas at this 5-star Cancun property.

  • 1304 guestrooms or units
  • 3 levels
  • 9 buildings
  • 12 dining venues
  • 5 swim-up bars
  • 9 bars or lounges
  • 32630 sq ft of conference space
  • 3031 sq. m of conference space
  • Built in 2017
  • Full breakfast (free)
  • Nightclub
  • Karaoke
  • Deli
  • Kid's club (free)
  • Supervised kid's activities (free)
  • Terrace on the roof
  • Cabanas on the beach (free)
  • Beach lounge chairs
  • Towels for the beach
  • Umbrellas for the beach
  • Poolside lounge chairs
  • Umbrellas for the pool
  • Conference space
  • Coffee in lobby
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Storage area for luggage
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Games room or arcade
  • Pool or billiards table
  • Garden
  • Gift shop
  • Beauty salon
  • Computer for guest use
  • ATM
  • On-site shopping
  • Bellhop
  • Lift
  • Smoking in designated areas
  • Locker space
  • Bar on the beach
Moon Palace The Grand Cancun - All-inclusive offers 1304 accommodations with indoor private hot tubs and free minibar items. Rooms open to furnished balconies. Beds feature premium bedding. A pillow menu is available. 42-inch Smart televisions come with premium cable channels. Bathrooms include a shower with a rainfall showerhead, bathrobes, slippers and designer toiletries.

Guests can surf the web using complimentary wireless Internet access. Business-friendly amenities include desks and laptop-compatible safes, as well as telephones; local, long-distance and international calls are all complimentary (restrictions may apply). Additionally, rooms include espresso makers and complimentary bottles of water. A nightly turndown service is provided and housekeeping is offered on a daily basis.

Guests can pamper themselves by indulging in the on-site spa services. Services include deep-tissue massages, hot stone massages, sports massages and facials. A variety of treatment therapies are provided, including aromatherapy, hydrotherapy and reflexology.

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Moon Palace Cancun - All-Inclusive
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  • Pool
  • Breakfast included
  • All-inclusive
  • Spa
4.2 out of 5, Very good, 3,126 reviews
The price is AU$584
includes taxes & fees
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Moon Palace Cancun - All-Inclusive

Property amenities

Restaurants on site

  • Casa Mia
  • Habibi - Lebanese Cuisine
  • Jade
  • JC Steakhouse
  • Tavola

Policies

Check-in

Check-in start time: 3 PM; check-in end time: midnight
Minimum check-in age - 18

Check-out

Check-out before noon
Late check-out subject to availability
A late check-out fee will be charged

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • No pets allowed, but service animals are welcome

Children and extra beds

  • Children are welcome.

Payment types

  • American Express
  • Mastercard
  • Visa

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Airport shuttle fee: USD 26 per person (return)
  • Airport shuttle fee per child: USD 26 (return), (up to 17 years old)
  • Late check-out is available for a fee (subject to availability)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards, debit cards and cash
Cashless transactions are available
Safety features at this property include a carbon monoxide detector, a smoke detector, a security system and window guards
This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children; if you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children. If you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room. The name on the credit card used at check-in to pay for incidentals must be the primary name on the guest room reservation. This property accepts Visa, Mastercard, American Express, debit cards and cash.
    For guests' safety, the property includes a carbon monoxide detector, a smoke detector, a security system and window guards in all accommodation. Cashless payment methods are available for all transactions.

Property Registration Number 005-007-001007/2025

We should mention

  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • Guests may experience noise disturbance due to nearby construction work.

Property is also known as

Moon Palace Grand All Inclusive Cancun
Grand Moon Palace All Inclusive All-inclusive property Cancun
Grand Moon Palace All Inclusive Hotel Cancun
Grand Moon Palace All Inclusive Hotel
Grand Moon Palace All Inclusive Cancun
Grand Moon Palace All Inclusive
Hotel The Grand at Moon Palace - All Inclusive
The Grand at Moon Palace - All Inclusive Cancun
Moon Palace Grand All Inclusive
Hotel The Grand at Moon Palace - All Inclusive Cancun
Cancun The Grand at Moon Palace - All Inclusive Hotel
The Grand at Moon Palace – All Inclusive
The Grand at Moon Palace All Inclusive
Grand Moon Inclusive Cancun

Frequently asked questions

What is the cancellation policy at Moon Palace The Grand Cancun - All-inclusive?

Moon Palace The Grand Cancun - All-inclusive offers free cancellation on select room rates. Check out the cancellation policy for more info.

How much does it cost to stay at Moon Palace The Grand Cancun - All-inclusive?

As of 14 Oct 2026, prices found for a 1-night stay for 2 adults at Moon Palace The Grand Cancun - All-inclusive on 25 Oct 2026 start from AU$905, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is parking available at Moon Palace The Grand Cancun - All-inclusive?

Yep, Moon Palace The Grand Cancun - All-inclusive has a free self car park and free valet parking.

Are there any beaches close to Moon Palace The Grand Cancun - All-inclusive?

The closest beach to Moon Palace The Grand Cancun - All-inclusive is Delfines Beach (10.9 km).

Is there a spa on site at Moon Palace The Grand Cancun - All-inclusive?

There's no onsite spa, but this property does offer services like body wraps, body scrubs and facials, as well as deep-tissue massages.

Does Moon Palace The Grand Cancun - All-inclusive have a pool?

Yep, and guests love it! Moon Palace The Grand Cancun - All-inclusive has 9 outdoor swimming pools and a kids' pool. Grab your bathers and lounge poolside while enjoying under the shade of an umbrella.

Does Moon Palace The Grand Cancun - All-inclusive have a waterslide?

Yep, this property has a waterslide!

What luxury perks are available at Moon Palace The Grand Cancun - All-inclusive?

Moon Palace The Grand Cancun - All-inclusive features a private beach, 9 outdoor pools and a nightclub. All guestrooms come with Hot tubs, premium bedding and 24-hour room service.

What makes Moon Palace The Grand Cancun - All-inclusive a romantic place to stay?

A private beach and free beach cabanas, as well as Hot tubs and rainfall showerheads in the guestrooms, help set the scene for a romantic weekend at Moon Palace The Grand Cancun - All-inclusive.

Is Moon Palace The Grand Cancun - All-inclusive family-friendly?

You bet! With amenities such as a free children's club and a children's pool, as well as childcare services in the guestrooms, it's no surprise that Moon Palace The Grand Cancun - All-inclusive is a hit with families.

Are there hot tubs in the rooms at Moon Palace The Grand Cancun - All-inclusive?

Yep, all rooms come with private hot tubs.

Does Moon Palace The Grand Cancun - All-inclusive serve breakfast?

You bet, free full breakfast is offered daily from 7:00 AM to 11:00 AM.

Is there a free airport shuttle available at Moon Palace The Grand Cancun - All-inclusive?

No, but there's an airport shuttle that runs 24 hours a day on request for a fee.

Is there a bar or restaurant at Moon Palace The Grand Cancun - All-inclusive?

Yep, they've got a beach bar and 12 restaurants. Pre dinner cocktails anyone?

What time are check-in & check-out at Moon Palace The Grand Cancun - All-inclusive?

Check-in begins at 3 PM. Check-out time is noon.

Are pets allowed at Moon Palace The Grand Cancun - All-inclusive?

No, only service animals are allowed.

Is there a golf course on site at Moon Palace The Grand Cancun - All-inclusive?

Yep, Moon Palace The Grand Cancun - All-inclusive has a 27-hole golf course. You will also find mini golf.

Moon Palace The Grand Cancun - All-inclusive Reviews

Reviews

8.6

Excellent

Rating 10 - Excellent. 1357 out of 2179 reviews
Rating 8 - Good. 380 out of 2179 reviews
Rating 6 - Okay. 216 out of 2179 reviews
Rating 4 - Poor. 98 out of 2179 reviews
Rating 2 - Terrible. 128 out of 2179 reviews

9.0/10

Cleanliness

8.8/10

Staff & service

9.0/10

Amenities

8.8/10

Property conditions & facilities

Reviews

Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent Family Vacation
Stayed 3 nights in Jul 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great staff, clean rooms, family-friendly atmosphere, and excellent amenities.
Stayed 6 nights in Apr 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing property, staff and location.
Stayed 4 nights in Mar 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Really good place. All the kids enjoyed it.
Stayed 6 nights in Jul 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
If you are traveling with kids. this is the best place to stay.
Stayed 4 nights in Jun 2026
Verified review

8/10 Good

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great family friendly property. I love the fact that you can use an app to plan your whole itinerary at the resort. There are a ton of options for activities for all ages. Also the food was great! I would definitely stay here again!
Stayed 5 nights in Jul 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Rooms were a great size, and the roll-a-way bed was very comfortable. The food was great, and I suggest booking your dinner plans on day 1 as time slots fill up quickly.
Stayed 4 nights in Jul 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The service was impeccable and facilities were super clean. The amenities were top notch and the food options were great! We I’ll absolutely go back.
Stayed 5 nights in Jun 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great resort for families
Stayed 5 nights in Apr 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Food is excellent, fun for kids
Stayed 3 nights in May 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
everything is greattt
Stayed 5 nights in Jun 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Our family enjoyed an amazing time. Our teenage kids loved the arcade, jumping room and cafe. My husband and I appreciated the cleanliness of this resort with the excellent restaurants and entertainment. We will definitely put this on our return list of places to go.
Stayed 2 nights in Jun 2026
Verified review

8/10 Good

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property is maintained and the room was clean. Staff very helpful. There’s lots of family activities. Restaurants and snack bars were also very good.
Stayed 4 nights in Jun 2026
Verified review

6/10 Okay

Liked: Cleanliness, staff & service, amenities
This hôtel is really nice! The pools need maintenance Out of 6 nights we had 3 cleaning services come Hardest part was the gluten free options.
Stayed 6 nights in Jun 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities
A wonderful place to spend spring vacation for family!
Stayed 3 nights in Mar 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Super for kids
Stayed 4 nights in May 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything is good
Stayed 4 nights in Jul 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing hotel and perfect food and location
Stayed 6 nights in Mar 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wonderful resort with even more extras than you would expect, always something to do.
Stayed 5 nights in May 2026
Verified review

8/10 Good

Liked: Cleanliness, staff & service, property conditions & facilities
Very nice staf, loved the hotel, but the watar park was not the best, 1 of the slides were close, i have seen better water parks in others hotels.
Stayed 5 nights in Jul 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Family friendly and lots to do for all ages
Stayed 9 nights in Apr 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great family resort. So much to do and so many restaurants. How many pool and beach was nice. I recommend this place.
Stayed 7 nights in May 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great resort Lots of things to do Tavola and habibi restaurants were too good. Must recommend
Stayed 3 nights in May 2026
Verified review

8/10 Good

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had a good stay. The sales people are annoying and the a/c system didn’t work that great. The kids loved the water park. Good place if you you’re bringing kids. I wouldn’t go here if just adults.
Stayed 5 nights in Jul 2026
Verified review

8/10 Good

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean, friendly staff, family friendly.
Stayed 3 nights in Mar 2026

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