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Moon Palace The Grand Cancun - All-inclusive

5.0 star property
Luxury property on the beach, with 9 outdoor pools

Photo gallery for Moon Palace The Grand Cancun - All-inclusive

9 outdoor pools, pool umbrellas, pool loungers
Property video
Grand Presidential Suite | View from room
Sun deck
Aerial view

Reviews

8.6 out of 10
Excellent

Popular amenities

  • Bar
  • On private beach
  • All-inclusive
The current price is AU$869
includes taxes & fees
23 Sept - 24 Sept

Explore the area

View map
Carretera Cancun-Chetumal Km. 36.5, Riviera Maya, Cancun, QROO, 77500
  • Moon Palace Golf Club
    ‪3 min drive‬
  • Xoximilco
    ‪5 min drive‬
  • Riviera Cancun Golf Resort
    ‪10 min drive‬
  • Cancun, Quintana Roo (CUN-Cancun Intl.)
    ‪13 min drive‬

Room options

View all photos for Grand Swim Up Suite Garden View

Grand Swim Up Suite Garden View

Grand Swim Up Suite Garden View

Highlights

Furnished balcony
Soundproofed
Private indoor hot tub
Air conditioning
Free rollaway/extra beds
Free cots/infant beds
Mini-fridge
Free minibar items
  • 79 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

View all photos for Grand Deluxe Garden View

1 bedroom, premium bedding, free minibar, in-room safe

Grand Deluxe Garden View

8.6 out of 10
Excellent
(99 reviews)

Highlights

Furnished balcony
Soundproofed
Private indoor hot tub
Air conditioning
Free rollaway/extra beds
Free cots/infant beds
Mini-fridge
Free minibar items
  • 77 sq m
  • Sleeps 4
  • 1 King Bed OR 2 Double Beds

View all photos for Grand Deluxe Garden View - Book 5 nights, Get 3 Free nights at Punta Cana

1 bedroom, premium bedding, free minibar, in-room safe

Grand Deluxe Garden View - Book 5 nights, Get 3 Free nights at Punta Cana

Highlights

Furnished balcony
Soundproofed
Private indoor hot tub
Air conditioning
Free rollaway/extra beds
Free cots/infant beds
Mini-fridge
Free minibar items
  • 77 sq m
  • Sleeps 4
  • 1 King Bed OR 2 Double Beds

View all photos for Grand Family Suite Garden View

Grand Family Suite Garden View

Grand Family Suite Garden View

9.4 out of 10
Exceptional
(3 reviews)

Highlights

Furnished balcony
Soundproofed
Private indoor hot tub
Air conditioning
Free cots/infant beds
Mini-fridge
Free minibar items
Smart TV
  • 154 sq m
  • 2 bedrooms
  • Sleeps 6
  • 1 King Bed and 2 Double Beds

View all photos for Grand Presidential Suite

Grand Presidential Suite

Grand Presidential Suite

Highlights

Furnished balcony
Soundproofed
Private indoor hot tub
Air conditioning
Free rollaway/extra beds
Free cots/infant beds
Mini-fridge
Free minibar items
  • 232 sq m
  • 2 bedrooms
  • Sleeps 6
  • 1 King Bed and 2 Double Beds

View all photos for Grand Honeymoon Suite - King Size Bed

Grand Honeymoon Suite - King Size Bed

Grand Honeymoon Suite - King Size Bed

7.8 out of 10
Good
(6 reviews)

Highlights

Furnished balcony
Soundproofed
Private indoor hot tub
Air conditioning
Mini-fridge
Free minibar items
Smart TV
Pillow menu
  • 77 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Grand Governor Suite - King Size Bed

Grand Governor Suite - King Size Bed

Grand Governor Suite - King Size Bed

10.0 out of 10
Exceptional
(1 review)

Highlights

Furnished balcony
Soundproofed
Private indoor hot tub
Air conditioning
Free cots/infant beds
Mini-fridge
Free minibar items
Smart TV
  • 151 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed

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The Royal Cancun All Villas Resort - All Inclusive

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  • Breakfast included
  • All-inclusive
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4.4 out of 5, Excellent, 1,152 reviews
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About the area

Cancun

A luxury stay in Cancun awaits you at Moon Palace The Grand Cancun - All-inclusive. Within just a 15-minute stroll, you'll find West Coast of Isla Mujeres, Punta Cancun, and Punta Nizuc National Park and Arrecife de Puerto Morelos National Park. Highlights at this all-inclusive property include 12 restaurants, 9 outdoor swimming pools and a golf course. .A day of pampering can include deep-tissue massages, hot stone massages and body wraps along with aromatherapy and hydrotherapy. The steakhouse, JC Steakhouse, is open for dinner. With 9 lounge bars and a beach bar to choose from, you can enjoy a drink at the property. Spend the day at the private beach where you'll find free cabanas, and enjoy the 4 outdoor tennis courts and free water park. 32630 square feet (3031 square metres) of event facilities include 10 meeting rooms and conference space. Other amenities include a marina, a nightclub and free Wi-Fi in public areas. Free full breakfast is available daily between 7:00 AM and 11:00 AM. There's also free valet parking, along with the convenience of an airport shuttle. .Attractions within a 10-minute drive of this 5-property class Cancun property include Moon Palace Golf Club and Xoximilco.

What's nearby

  • Moon Palace Golf Club - 3 min drive - 2.5 km
  • Xoximilco - 5 min drive - 4.6 km
  • Riviera Cancun Golf Resort - 10 min drive - 4.6 km
  • Iberostar Cancun Golf Course - 23 min drive - 23.8 km
  • Delfines Beach - 23 min drive - 24.5 km

Getting around

  • Cancun, Quintana Roo (CUN-Cancun Intl.) - 15 min drive

Restaurants

  • ‪Lobby Bar - ‬19 min walk
  • Grand Lobby Bar
  • ‪Boulangerie - ‬10 min walk
  • ‪Grand Central Buffet - ‬8 min walk
  • ‪Sky Bar - ‬19 min walk

About this property

Moon Palace The Grand Cancun - All-inclusive

Luxury property on the beach, with 9 outdoor pools
Moon Palace The Grand Cancun - All-inclusive is an all-inclusive property. Room rates include meals and beverages at on-site restaurants and bars. Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages and other amenities.

Simply walk outside to feel the sun on your face at the white sand beach. Sit back and relax on the beach with complimentary cabanas, free beach club on site, and umbrellas. Summer fun is a breeze at Moon Palace The Grand Cancun - All-inclusive, where you can play a round of golf at the golf course and cool off in one of the 9 outdoor swimming pools.

Free breakfast is served daily. There are 12 restaurants on site, as well as a coffee shop/cafΘ and a nearby snack bar/deli. For a drink, you can stop by one of the on-site bars, including 5 swim-up bars and 9 bars/lounges. A computer station is on site and WiFi is free in public spaces. This Art Deco property also offers a complimentary water park, a complimentary children's club and a children's pool. Free self parking and valet parking are available.

Smoking is allowed in designated areas at this 5-star Cancun property.

  • 1304 guestrooms or units
  • 3 levels
  • 9 buildings
  • 12 dining venues
  • 5 swim-up bars
  • 9 bars or lounges
  • 32630 sq ft of conference space
  • 3031 sq. m of conference space
  • Built in 2017
  • Full breakfast (free)
  • Nightclub
  • Deli
  • Kid's club (free)
  • Supervised kid's activities (free)
  • Terrace on the roof
  • Cabanas on the beach (free)
  • Beach lounge chairs
  • Towels for the beach
  • Umbrellas for the beach
  • Poolside lounge chairs
  • Umbrellas for the pool
  • Conference space
  • Coffee in lobby
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Storage area for luggage
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Games room or arcade
  • Pool or billiards table
  • Garden
  • Gift shop
  • Beauty salon
  • Computer for guest use
  • ATM
  • On-site shopping
  • Bellhop
  • Lift
  • Smoking in designated areas
  • Locker space
  • Bar on the beach
Moon Palace The Grand Cancun - All-inclusive offers 1304 air-conditioned accommodations with indoor private hot tubs and MP3 docking stations. Rooms open to furnished balconies. Beds feature premium bedding. A pillow menu is available. 42-inch Smart televisions come with premium cable channels. Guests can make use of the in-room espresso makers and free minibar items. Bathrooms include a shower with a rainfall showerhead, bathrobes, slippers and designer toiletries.

Guests can surf the web using complimentary wireless Internet access. Business-friendly amenities include desks and laptop-compatible safes, as well as telephones; local, long-distance and international calls are all complimentary (restrictions may apply). Additionally, rooms include complimentary bottles of water and a hairdryer. A nightly turndown service is provided and housekeeping is offered on a daily basis.

Guests can pamper themselves by indulging in the on-site spa services. Services include deep-tissue massages, hot stone massages, sports massages and facials. A variety of treatment therapies are provided, including aromatherapy, hydrotherapy and reflexology.

Similar properties

Aerial view

Moon Palace Cancun - All Inclusive

  • Pool
  • All-inclusive
  • Spa
  • Kids pool
4.1 out of 5, Very good, 2,870 reviews
The price is AU$553
includes taxes & fees
23 Sept - 24 Sept
Moon Palace Cancun - All Inclusive

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • 24-hour return airport shuttle on request for a surcharge
  • Free self parking on site
  • Free valet parking on site

Food and drink

  • Free full breakfast available daily 7:00 AM to 11:00 AM
  • 12 restaurants
  • 5 swim-up bars
  • 9 bars/lounges
  • A beach bar
  • A coffee shop/cafe
  • Coffee and tea in common areas
  • Snack bar/deli

Restaurants on site

  • Casa Mia
  • Habibi - Lebanese Cuisine
  • Jade
  • JC Steakhouse
  • Tavola

Things to do

  • 27-hole golf course
  • 4 outdoor tennis courts
  • 9 outdoor pools
  • Air hockey
  • Arcade/game room
  • Basketball
  • Billiards/pool table
  • Bowling alley
  • Children's pool
  • Ecotours
  • Evening entertainment
  • Fitness classes
  • Free beach club
  • Free children's club
  • Free water park
  • Gym
  • Hiking/biking trails
  • Lazy river
  • Mini golf
  • Nightclub
  • Pilates classes
  • Playground
  • Shopping
  • Steam room
  • Waterslide
  • Yoga classes

Family friendly

  • 9 outdoor pools
  • Arcade/game room
  • Baby toys
  • Bowling alley
  • Children's games
  • Children's pool
  • Children's toys
  • Free children's club
  • Free supervised activities for children
  • Free water park access
  • In-room babysitting
  • Laundry facilities
  • Lazy river
  • Mini golf
  • Playground
  • Snack bar/deli
  • Soundproofed rooms
  • Trampoline
  • Waterslide

Conveniences

  • 24-hour front desk
  • ATM
  • Gift shop/newsstand
  • Hair salon
  • Laundry facilities
  • Lockers
  • Luggage storage

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Porter/bellhop
  • Tour and ticket assistance
  • Turndown service
  • Wedding services

Business services

  • 10 meeting rooms
  • 32,630 square feet of conference space
  • Computer station

Outdoors

  • Beach loungers
  • Beach towels
  • Beach umbrellas
  • Free beach cabanas
  • Garden
  • Marina
  • On a private beach
  • Outdoor furniture
  • Pool loungers
  • Pool umbrellas
  • Rooftop terrace

Spa

  • Aromatherapy
  • Body scrubs
  • Body wraps
  • Deep-tissue massages
  • Facials
  • Hot stone massages
  • Hydrotherapy
  • Manicures/pedicures
  • Reflexology
  • Sports massages

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Accessible airport shuttle
  • Braille/raised signage
  • Handrails in hallways
  • Handrails in stairways
  • Lift
  • Stair-free path to entrance
  • Visual fire alarm
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible path to lift

More

  • 3 floors
  • 9 buildings
  • Art Deco architecture
  • Ballroom
  • Banquet hall
  • Built in 2017
  • Designated smoking areas
  • Reception hall

Room amenities

Bedroom

  • Blackout drapes
  • Pillow menu
  • Premium bedding

Bathroom

  • Designer toiletries
  • Dressing gowns
  • Hair dryer
  • Rainfall showerhead
  • Shampoo
  • Shower
  • Slippers
  • Soap
  • Toilet paper
  • Toothbrush and toothpaste (on request)
  • Towels provided

Entertainment

  • 42-inch smart TV with premium cable channels
  • MP3 dock

Food and drink

  • 24-hour room service
  • Espresso maker
  • Free bottled water
  • Free stocked minibar

More

  • Air conditioning
  • Desk
  • Free international calls
  • Free local calls
  • Free long-distance calls
  • Iron/ironing board
  • Laptop-compatible safe
  • Phone
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 3 PM; check-in end time: midnight
Minimum check-in age - 18

Check-out

Check-out before noon

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

  • No pets allowed, but service animals are welcome

Children and extra beds

  • Children are welcome.

Payment types

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Airport shuttle fee: USD 26 per person (return)
  • Airport shuttle fee per child: USD 26 (return), (up to 17 years old)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards, debit cards and cash
Cashless transactions are available
Safety features at this property include a carbon monoxide detector, a smoke detector, a security system and window guards
This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children; if you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children. If you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room. The name on the credit card used at check-in to pay for incidentals must be the primary name on the guest room reservation. This property accepts Visa, Mastercard, American Express, debit cards and cash.
    For guests' safety, the property includes a carbon monoxide detector, a smoke detector, a security system and window guards in all accommodation. Cashless payment methods are available for all transactions.

We should mention

  • Guests may experience noise disturbance due to nearby construction work.

Property is also known as

Moon Palace Grand All Inclusive Cancun
Grand Moon Palace All Inclusive All-inclusive property Cancun
Grand Moon Palace All Inclusive Hotel Cancun
Grand Moon Palace All Inclusive Hotel
Grand Moon Palace All Inclusive Cancun
Grand Moon Palace All Inclusive
Hotel The Grand at Moon Palace - All Inclusive
The Grand at Moon Palace - All Inclusive Cancun
Moon Palace Grand All Inclusive
Hotel The Grand at Moon Palace - All Inclusive Cancun
Cancun The Grand at Moon Palace - All Inclusive Hotel
The Grand at Moon Palace – All Inclusive
The Grand at Moon Palace All Inclusive
Grand Moon Inclusive Cancun

Frequently asked questions

What is the cancellation policy at Moon Palace The Grand Cancun - All-inclusive?

Moon Palace The Grand Cancun - All-inclusive offers free cancellation on select room rates. Check out the cancellation policy for more info.

How much does it cost to stay at Moon Palace The Grand Cancun - All-inclusive?

As of 20 Sept 2025, prices found for a 1-night stay for 2 adults at Moon Palace The Grand Cancun - All-inclusive on 23 Sept 2025 start from AU$869.01, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is parking available at Moon Palace The Grand Cancun - All-inclusive?

Yep, Moon Palace The Grand Cancun - All-inclusive has a free self car park and free valet parking.

Are there any beaches close to Moon Palace The Grand Cancun - All-inclusive?

The closest beach to Moon Palace The Grand Cancun - All-inclusive is Delfines Beach (10.9 km).

Is there a spa on site at Moon Palace The Grand Cancun - All-inclusive?

There's no onsite spa, but this property does offer services like body wraps, body scrubs and facials, as well as deep-tissue massages.

Does Moon Palace The Grand Cancun - All-inclusive have a pool?

Yep, and guests love it! Moon Palace The Grand Cancun - All-inclusive has 9 outdoor swimming pools and a kids' pool. Grab your bathers and lounge poolside while enjoying under the shade of an umbrella.

Does Moon Palace The Grand Cancun - All-inclusive have a waterslide?

Yep, this property has a waterslide!

What luxury perks are available at Moon Palace The Grand Cancun - All-inclusive?

Moon Palace The Grand Cancun - All-inclusive features a private beach, 9 outdoor pools and a nightclub. All guestrooms come with Hot tubs, premium bedding and 24-hour room service.

What makes Moon Palace The Grand Cancun - All-inclusive a romantic place to stay?

A private beach and free beach cabanas, as well as Hot tubs and rainfall showerheads in the guestrooms, help set the scene for a romantic weekend at Moon Palace The Grand Cancun - All-inclusive.

Is Moon Palace The Grand Cancun - All-inclusive family-friendly?

You bet! With amenities such as a free children's club and a children's pool, as well as childcare services in the guestrooms, it's no surprise that Moon Palace The Grand Cancun - All-inclusive is a hit with families.

Are there hot tubs in the rooms at Moon Palace The Grand Cancun - All-inclusive?

Yep, all rooms come with private hot tubs.

Does Moon Palace The Grand Cancun - All-inclusive serve breakfast?

You bet, free full breakfast is offered daily from 7:00 AM to 11:00 AM.

Is there a free airport shuttle available at Moon Palace The Grand Cancun - All-inclusive?

No, but there's an airport shuttle that runs 24 hours a day on request for a fee.

Is there a bar or restaurant at Moon Palace The Grand Cancun - All-inclusive?

Yep, they've got a beach bar and 12 restaurants. Pre dinner cocktails anyone?

What time are check-in & check-out at Moon Palace The Grand Cancun - All-inclusive?

Check-in begins at 3 PM. Check-out time is noon.

Are pets allowed at Moon Palace The Grand Cancun - All-inclusive?

No, only service animals are allowed.

Is there a golf course on site at Moon Palace The Grand Cancun - All-inclusive?

Yep, Moon Palace The Grand Cancun - All-inclusive has a 27-hole golf course. You will also find mini golf.

Moon Palace The Grand Cancun - All-inclusive Reviews

Reviews

8.6

Excellent

Rating 10 - Excellent. 1050 out of 1722 reviews
Rating 8 - Good. 313 out of 1722 reviews
Rating 6 - Okay. 170 out of 1722 reviews
Rating 4 - Poor. 79 out of 1722 reviews
Rating 2 - Terrible. 110 out of 1722 reviews

9.0/10

Cleanliness

8.8/10

Staff & service

9.0/10

Amenities

8.8/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

6/10 Okay

Yasser Zamora

Liked: Cleanliness
Poor attention , at restaurants we wait long time for food to arrive.
Stayed 6 nights in Jun 2025

6/10 Okay

Ronel

No lleno mis expectativas un hotel demasiado caro con pocas aten
Stayed 6 nights in Jun 2025

10/10 Excellent

Diana

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
No need to leave hotel. Variety of food, fun for all ages.
Stayed 4 nights in Jun 2025

8/10 Good

Melody

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
We loved all of the amenities but the smell the day we arrived by the beach was awful! Loved all the other perks water park, kids club for our older kids was great! Excellent would give 5 of the beach wasn’t so bad. Got upgraded to a suite due to Expedia gold member. Book a trip to beach palace if you are a beach person as we enjoyed the day trip but have to get arranged early for availability. Overall great time for me my husband and two kids (8 and 12)
Stayed 5 nights in Jun 2025

6/10 Okay

Dayana

Travelled with family
Liked: Property conditions & facilities
Disliked: Amenities
Decoration
Stayed 6 nights in Jun 2025

6/10 Okay

Sawir

Stayed 3 nights in Jun 2025

10/10 Excellent

Israel

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Best experience
Stayed 4 nights in Jun 2025

10/10 Excellent

JOSE LUIS

Stayed 3 nights in Jun 2025

6/10 Okay

AJAY

Liked: Cleanliness, amenities, property conditions & facilities
Stayed 5 nights in Jun 2025

10/10 Excellent

Erick

Travelled with family, Travelled with family and small children, Travelled with partner, Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
This is an awesome all inclusive resort, everyone is so welcoming, helpful and kind! We had a great 9 day vacation! Dining options at the 3 resorts are exceptional, installations are luxurious and comfortable at its best. Plenty of pools, bars, shows and activities all day long! The only downside is the beach but with your stay you get the opportunity to go to the other sister hotels at the hotel zone to enjoy a better beach at no cost.
Stayed 9 nights in Jun 2025

10/10 Excellent

Jonathon Michael

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved the 24/7 room service, golf cart transportation/lobby to lobby buses, and the staff and workers were amazing! Only thing we disliked was the other guests ignoring the signs saying not to reserve chairs and lounges especially at the water park.
Stayed 6 nights in Jun 2025

10/10 Excellent

Monique, bROOKLYN

Travelled with family, Travelled with family and small children, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property was amazing, beautiful clean and luxurious
Stayed 4 nights in Jun 2025

10/10 Excellent

Javier

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
beeautiful definitely recommended if you've never been
Stayed 5 nights in May 2025

2/10 Terrible

Alicia

Stayed 4 nights in Apr 2025

10/10 Excellent

Jessica Marie

Stayed 3 nights in Jun 2025

2/10 Terrible

A

Stayed 3 nights in Jun 2025

6/10 Okay

Loveneet

Stayed 3 nights in Jun 2025

10/10 Excellent

LUIS

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Best experience ever!!!!!
Stayed 6 nights in Jun 2025

10/10 Excellent

Jill

Stayed 5 nights in May 2025

10/10 Excellent

jaime

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
beautiful hotel food is excellent and personal very kind
Stayed 4 nights in May 2025

6/10 Okay

MANUEL ALEJANDRO SANCHEZ, Jacksonville

Travelled with family and small children
Liked: Amenities, property conditions & facilities
My stay started off on the wrong foot. when I got to my room, it wasn't ready. There was even a note left behind (likely from a supervisor) outlining issues that still needed to be addressed in the room. To make matters worse, my room keys didn’t work, so I had to walk back to the front desk to get them reprogrammed. A few days later, I received an email from the hotel offering two complimentary massages as an apology. At first, I appreciated the gesture until I saw the catch. They required me to sign a contract agreeing not to post any negative reviews about the hotel on social media in order to redeem the offer. In other words, they weren’t offering an apology they were trying to buy my silence. This completely changed my impression of the hotel’s management. An apology should be sincere, not conditional. It was no longer a genuine apology it became a transactional attempt to silence feedback. I declined the offer. Here are the Pros and Cons. Pros: Great drinks, Very clean hotel, Family-friendly amenities, (arcade, water park, Flow Rider, playground) No pressure from hotel staff regarding the membership program. Friendly staff across the resort. JC Steakhouse was a genuinely enjoyable experience. Cons: Check in process was frustrating, food was a huge letdown for a high end resort, the buffet served roughly 85% of the same food every day. Unfortunately, what could have been a great stay was tainted by questionable management decisions and underwhelming dining experiences.
Stayed 8 nights in May 2025

6/10 Okay

kalyani srinivas

Stayed 2 nights in Jun 2025

2/10 Terrible

Young Hee, Little Neck

Liked: Cleanliness
Stayed 3 nights in Jun 2025

10/10 Excellent

Juan Antonio

Stayed 4 nights in May 2025

2/10 Terrible

Mohammad

Travelled with family
Disliked: Cleanliness, amenities, property conditions & facilities
Found a lizard, cockroach in my room and to top it off ants all over my food service when they dropped it off!! Air conditioning did not work 2 out of the 5 days. Not a great vacation
Stayed 5 nights in Jun 2025