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The Royal Haciendas All Inclusive

4.0 star property
Family-friendly fun on the beach, with 6 outdoor pools

Photo gallery for The Royal Haciendas All Inclusive

Surrounded by lush greenery, this resort offers a large pool, a smaller pool, and a tennis court, with the beach just steps away.
Relax by the resort's pool surrounded by palm trees and lounge chairs.
Surrounded by lush gardens and overlooking the sea, this resort offers a tranquil retreat with a pool, tennis courts, and a central courtyard.
Relax in a stylish space with pendant lights, a large pot, and wooden furniture.
Enjoy ocean views from the balcony, featuring a seating area with a table and chairs.

Popular amenities

  • Bar
The current price is AU$465
includes taxes & fees
7 Aug - 8 Aug

Explore the area

Map
Playa del Carmen, QROO
  • Playa Xcalacoco
    ‪3 min drive‬
  • Playa del Carmen Main Beach
    ‪7 min drive‬
  • Punta Esmeralda Beach
    ‪7 min drive‬
  • Cancun, Quintana Roo (CUN-Cancun Intl.)
    ‪57 min drive‬

Room options

View all photos for Deluxe Suite, 1 Bedroom, Beach View, Beachfront

In-room dining

Deluxe Suite, 1 Bedroom, Beach View, Beachfront

9.6 out of 10
Exceptional
(10 reviews)

Highlights

Balcony
Separate dining area
Separate sitting area
Soundproofed
Individually furnished
Individually decorated
Air conditioning
Free cots/infant beds
  • 97 sq m
  • Beach view
  • Sleeps 4
  • 1 King Bed and 2 Single Murphy Beds

View all photos for Deluxe Suite, 2 Bedrooms, Beach View, Beachfront

1 bedroom, pillow-top beds, in-room safe, individually decorated

Deluxe Suite, 2 Bedrooms, Beach View, Beachfront

9.4 out of 10
Exceptional
(3 reviews)

Highlights

Balcony
Separate dining area
Separate sitting area
Soundproofed
Individually furnished
Individually decorated
Air conditioning
Free cots/infant beds
  • 134 sq m
  • Beach view
  • Sleeps 6
  • 1 King Bed, 2 Double Beds and 2 Single Murphy Beds

View all photos for Deluxe Room, 2 Double Beds, Beachfront

1 bedroom, pillow-top beds, in-room safe, individually decorated

Deluxe Room, 2 Double Beds, Beachfront

9.0 out of 10
Wonderful
(27 reviews)

Highlights

Balcony
Soundproofed
Individually furnished
Individually decorated
Air conditioning
Free cots/infant beds
Kitchenette
HDTV
  • 37 sq m
  • Beach view
  • Sleeps 2
  • 2 Double Beds

View all photos for Deluxe Junior Suite

1 bedroom, pillow-top beds, in-room safe, individually decorated

Deluxe Junior Suite

8.6 out of 10
Excellent
(62 reviews)

Highlights

Balcony
Soundproofed
Individually furnished
Individually decorated
Air conditioning
Free cots/infant beds
Kitchenette
HDTV
  • 37 sq m
  • Ocean view
  • Sleeps 4
  • 2 Double Beds

View all photos for Deluxe Suite, 1 Bedroom, Ocean View

43-inch plasma TV with satellite channels, TV

Deluxe Suite, 1 Bedroom, Ocean View

9.8 out of 10
Exceptional
(46 reviews)

Highlights

Balcony
Separate dining area
Separate sitting area
Soundproofed
Individually furnished
Individually decorated
Air conditioning
Free cots/infant beds
  • 97 sq m
  • Ocean view
  • Sleeps 4
  • 1 King Bed and 2 Single Murphy Beds

View all photos for Run of the House

1 bedroom, pillow-top beds, in-room safe, individually decorated

Run of the House

9.0 out of 10
Wonderful
(63 reviews)

Highlights

Balcony
Soundproofed
Individually furnished
Individually decorated
Air conditioning
Kitchenette
HDTV
Ceiling fan
  • 37 sq m
  • Sleeps 2
  • 2 Double Beds

View all photos for Deluxe Villa

1 bedroom, pillow-top beds, in-room safe, individually decorated

Deluxe Villa

9.8 out of 10
Exceptional
(23 reviews)

Highlights

Balcony
Separate dining area
Separate sitting area
Soundproofed
Individually furnished
Individually decorated
Air conditioning
Free cots/infant beds
  • 134 sq m
  • Ocean view
  • Sleeps 6
  • 1 King Bed, 2 Double Beds and 2 Single Murphy Beds

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About the area

Playa del Carmen

An all-inclusive stay in Playa del Carmen awaits you at The Royal Haciendas All Inclusive. You'll be 4.8 km (3 mi) from Playa del Carmen Main Beach and 3.9 km (2.4 mi) from Quinta Avenida. Highlights at this beachfront property include 5 restaurants, 6 outdoor swimming pools and a full-service spa. .A day of pampering can include massages, body wraps and facials along with access to the sauna and hot tub. The diner, Kinokó, is open for dinner. With 2 poolside bars and 3 lounge bars to choose from, you can enjoy a drink at the property. Spend the day at the beach where you'll find sunloungers, and enjoy the 4 hot tubs and 2 outdoor tennis courts. Plus you'll find free Wi-Fi in public areas, a gym and a Turkish bath/hammam. There's also the convenience of free valet parking. .Attractions within a 15-minute drive of this 4-property class Corasol property include Mamitas Beach and Tres Rios Ecopark.

What's nearby

  • Playa Xcalacoco - 3 min drive - 1.8 km
  • Gran Coyote Golf - 4 min drive - 2.1 km
  • Quinta Avenida - 6 min drive - 4.3 km
  • Playa del Carmen Main Beach - 7 min drive - 4.3 km
  • Punta Esmeralda Beach - 7 min drive - 2.1 km

Getting around

  • Cancun, Quintana Roo (CUN-Cancun Intl.) - 42 min drive

Restaurants

  • ‪The Fives Plaza - ‬5 min drive
  • ‪La Laguna - ‬14 min walk
  • ‪Arezzo - ‬5 min drive
  • ‪Breeze Pool Bar - ‬5 min drive
  • ‪Lizards Pool Bar & Terrace - ‬5 min drive

About this property

The Royal Haciendas All Inclusive

Family-friendly fun on the beach, with 6 outdoor pools
The Royal Haciendas All Inclusive is an all-inclusive property. Room rates include meals and beverages at on-site restaurants and bars. Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages and other amenities.

Spend the day at the beach and work on your tan with sunloungers (chaise longues) or relax in the shade with umbrellas. At The Royal Haciendas All Inclusive, you can cool off in one of the 6 outdoor swimming pools and indulge in a pampering afternoon at the full-service spa.

There are 5 restaurants on site, as well as a coffee shop/cafΘ and a nearby snack bar/deli. For a drink, you can stop by one of the on-site bars, including 2 poolside bars and 3 bars/lounges. Public spaces have free WiFi. This all-inclusive property also offers a complimentary children's club, a children's pool and outdoor tennis courts. Free valet parking is available.

Smoking is allowed in designated areas at this 4-star Playa del Carmen property.

  • 252 guestrooms or units
  • 4 levels
  • 18 buildings
  • 5 dining venues
  • 2 bars by the pool
  • 3 bars or lounges
  • Built in 2006
  • Deli
  • Kid's club (free)
  • Supervised kid's activities (free)
  • Childcare (surcharge)
  • Beach lounge chairs
  • Towels for the beach
  • Umbrellas for the beach
  • Poolside lounge chairs
  • Umbrellas for the pool
  • Coffee in lobby
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-out
  • Staff members are multilingual
  • Storage area for luggage
  • Front desk safe
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Games room or arcade
  • Corner/local shop
  • Terrace
  • Garden
  • Gift shop
  • Beauty salon
  • ATM
  • On-site shopping
  • Bellhop
  • Lift
  • Smoking in designated areas
  • Swim-up bar
The Royal Haciendas All Inclusive offers 252 air-conditioned accommodations, which are accessible via exterior corridors, and features laptop-compatible safes and complimentary bottles of water. Rooms open to balconies. Each accommodation is individually furnished and decorated. Beds feature pillowtop mattresses. 43-inch plasma televisions come with satellite channels. Guests can make use of the in-room microwaves and coffee/tea makers. Bathrooms include bathrobes, complimentary toiletries and hairdryers.

This Playa del Carmen property provides complimentary wireless Internet access. Business-friendly amenities include desks and desk chairs, as well as telephones; free local calls are provided (restrictions may apply). Additionally, rooms include an iron/ironing board and a ceiling fan. Housekeeping is provided on a daily basis.

Guests can indulge in a pampering treatment at the property's full-service spa. Services include facials, body wraps and body treatments. The spa is equipped with a sauna, a hot tub, a steam room and Turkish bath/hammam. The spa is open daily.

Languages

English, Spanish

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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Free uncovered valet parking on site

Food and drink

  • 2 poolside bars
  • 3 bars/lounges
  • 5 restaurants
  • A coffee shop/cafe
  • A swim-up bar
  • Coffee and tea in common areas
  • Snack bar/deli

Restaurants on site

  • Kinokó
  • La Palapa del Sol
  • Los Murales
  • Pizza Luna
  • Sol y Luna Grill

Things to do

  • 2 outdoor tennis courts
  • 4 hot tubs
  • 6 outdoor pools
  • Arcade/game room
  • Basketball
  • Beach volleyball
  • Children's pool
  • Fitness classes
  • Free bicycle rentals
  • Free children's club
  • Full-service spa
  • Health club
  • Kayaking
  • Playground
  • Sailing
  • Sauna
  • Shopping
  • Snorkelling
  • Yoga classes

Family friendly

  • 6 outdoor pools
  • Arcade/game room
  • Babysitting (surcharge)
  • Children's games
  • Children's pool
  • Free children's club
  • Free supervised activities for children
  • Grocery/convenience store
  • In-room microwave
  • Laundry facilities
  • Lifeguards on site
  • Playground
  • Snack bar/deli
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • ATM
  • Gift shop/newsstand
  • Grocery/convenience store
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance
  • Wedding services

Outdoors

  • Beach loungers
  • Beach towels
  • Beach umbrellas
  • Garden
  • On the beach
  • Pool loungers
  • Pool umbrellas
  • Terrace

Full-service spa

  • Body wraps
  • Facials
  • Hot tub
  • Massage
  • Sauna
  • Spa open daily
  • Steam room
  • Turkish bath

Accessibility

  • Lift

More

  • 18 buildings
  • 4 floors
  • Built in 2006
  • Designated smoking areas
  • Lifeguards
  • Traditional architecture

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Pillowtop mattress

Bathroom

  • Dressing gowns
  • Free toiletries
  • Hair dryer
  • Shampoo
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • 43-inch HDTV with satellite channels

Food and drink

  • 24-hour room service
  • Cleaning supplies
  • Coffee/tea maker
  • Free bottled water
  • Microwave

More

  • Access via exterior corridors
  • Air conditioning
  • Ceiling fan
  • Desk
  • Desk chair
  • Free local calls
  • Individual decor
  • Individual furnishings
  • Iron/ironing board
  • Laptop-compatible safe
  • Mobile key entry
  • Phone
  • Recycling
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 4:00 PM; check-in end time: midnight
Contactless check-in and check-out are available
Minimum check-in age - 25

Check-out

Check-out before 11 AM
Contactless check-out
Late check-out subject to availability
Late check-out fee: USD 600
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
All guests, including children, are required to present a valid government-issued ID card at check-in.
The credit card used to book the reservation must be presented by the cardholder at check-in.
Guests staying on a Saturday may need to change units. The hotel will try to avoid this scenario, but, when necessary, management will work to streamline this process and minimize inconvenience for guests.

Access methods

Staffed front desk

Pets

  • Pets and service animals are not allowed at The Royal Haciendas All Inclusive

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 2 children 12 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are not available.

Payment types

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • Deposit: USD 300.00 per accommodation, per stay
  • A tax is imposed by the city: USD 2.71 per accommodation, per night

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Late check-out fee: USD 600 (subject to availability)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Cashless transactions are available
Safety features at this property include a fire extinguisher, a smoke detector and window guards
This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children; if you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children. If you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room. This property accepts Visa, Mastercard and American Express. Cash is not accepted. For guests' safety, the property includes a fire extinguisher, a smoke detector and window guards in all accommodation. Cashless payment methods are available for all transactions and guests can access their rooms with a mobile device.

We should mention

  • Up to 2 children aged 12 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Pets and service animals are not allowed on site.

Property is also known as

Royal Haciendas
Royal Haciendas All Inclusive
Royal Haciendas All Inclusive Playa del Carmen
Royal Haciendas Playa del Carmen
Royal Haciendas Hotel
The Royal Haciendas Hotel Playa Del Carmen
Royal Haciendas All Inclusive All-inclusive property

Frequently asked questions

What is the cancellation policy at The Royal Haciendas All Inclusive?

The Royal Haciendas All Inclusive offers free cancellation on select room rates. Check out the cancellation policy for more info.

How much does it cost to stay at The Royal Haciendas All Inclusive?

As of 26 July 2025, prices found for a 1-night stay for 2 adults at The Royal Haciendas All Inclusive on 7 Aug 2025 start from AU$461.22, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is parking available at The Royal Haciendas All Inclusive?

Yep, The Royal Haciendas All Inclusive has free valet parking.

Are there any beaches close to The Royal Haciendas All Inclusive?

The closest beach to The Royal Haciendas All Inclusive is Playa del Carmen Main Beach (4.2 km).

Is there a spa on site at The Royal Haciendas All Inclusive?

Yep, there is an onsite spa at The Royal Haciendas All Inclusive. It has 4 hot tubs, a steam room and a sauna. You'll enjoy heaps of services like body wraps, facials and body treatments.

Does The Royal Haciendas All Inclusive have a pool?

Yep, and guests love it! The Royal Haciendas All Inclusive has 6 outdoor swimming pools and a kids' pool. Grab your bathers and lounge poolside while enjoying under the shade of an umbrella and with a drink from one of the bars.

What luxury perks are available at The Royal Haciendas All Inclusive?

The Royal Haciendas All Inclusive features 2 poolside bars, 6 outdoor pools and 4 hot tubs. All guestrooms come with pillowtop beds and 24-hour room service.

What makes The Royal Haciendas All Inclusive a romantic place to stay?

A hot tub and beachfront dining, as well as pillowtop beds and private balconies in the guestrooms, help set the scene for a romantic weekend at The Royal Haciendas All Inclusive.

Is The Royal Haciendas All Inclusive family-friendly?

You bet! With amenities such as a free children's club, a children's pool and free supervised childcare, it's no surprise that The Royal Haciendas All Inclusive is a hit with families.

Is there a free airport shuttle available at The Royal Haciendas All Inclusive?

No, The Royal Haciendas All Inclusive does not offer an airport shuttle service.

Is there a bar or restaurant at The Royal Haciendas All Inclusive?

Relax with a coldie at the 2 poolside bars or 3 lounge bars, and grab a meal at The Royal Haciendas All Inclusive's 5 restaurants.

What time are check-in & check-out at The Royal Haciendas All Inclusive?

Check-in begins at 4:00 PM. Check-out time is 11 AM.

Are pets allowed at The Royal Haciendas All Inclusive?

No, pets and service animals are not allowed.

The Royal Haciendas All Inclusive Reviews

Reviews

8.6

Excellent

Rating 10 - Excellent. 1046 out of 1834 reviews
Rating 8 - Good. 436 out of 1834 reviews
Rating 6 - Okay. 212 out of 1834 reviews
Rating 4 - Poor. 79 out of 1834 reviews
Rating 2 - Terrible. 61 out of 1834 reviews

9.4/10

Cleanliness

9.0/10

Staff & service

8.6/10

Amenities

9.0/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

8/10 Good

Christine

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved how family friendly the property was. Even though adults were drinking all day noone got super sloppy and the activities were appropriate around kids. The service was also excellent. Only complaint was the lack of ability to get a meal reservation. Members were able to book 3 days in advance, everyone else had to wait until morning of and we never were able to actually get one.
Stayed 7 nights in Apr 2025

10/10 Excellent

Angela Marie

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 7 nights in Apr 2025

8/10 Good

Latosha

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We just came back from an amazing vacation. The hotel was pretty perfect for our little family with our 4 year old. It’s not close to any stores so bring your necessities and toys. My only complaint is the mattresses are hard. We are already planning a trip back to stay at the Royal Hacienda.
Stayed 4 nights in Apr 2025

8/10 Good

Lisa Marie

Stayed 7 nights in Apr 2025

10/10 Excellent

Mallory

Stayed 1 night in Apr 2025

8/10 Good

ATHIRAYAN

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Property was great but its in the middle of no where. Not much to do outside of the resort
Stayed 6 nights in Apr 2025

10/10 Excellent

filipy goncalves

Travelled with family and small children
Liked: Staff & service, amenities, property conditions & facilities
Had a great stay there. Family of 4. Staff was great
Stayed 5 nights in Apr 2025

10/10 Excellent

Olivia

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great stay, great value.
Stayed 7 nights in Apr 2025

10/10 Excellent

Debra

Travelled with family
Liked: Staff & service, amenities, property conditions & facilities
Enjoyed
Stayed 5 nights in Apr 2025

6/10 Okay

Rossini Adrian

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We enjoyed our stay in this property. The villa room that we have which was upgraded facing the beach on the top floor. The villa was amazing, and the cleaning ladies are the best. The food on the restaurants are also great, both the asian restaurant and steakhouse. There are 3 main things i did not like about this stay. 1. it is an RCI property, so prepare for people encouraging you to sit in for the Time share presentation; which our concierge kept asking for it. Our concierge is good, so i went, but otherwise it would be a waste of time during my vacation. 2. the beach isnt that amazing as its not well kept at this time; they said as the government handles it for now. Although the pool is actually amazing. 3. This one i am pretty upset; is that i called a week before our vacation and asked for reservations, they told me they can do that when I get there in person. When the day came and i asked for reservation, there was none. I booked this hotel specifically because of the restaurants; and now they cant accommodate me on any nights neither the steak house nor the asian place. I had to ask my concierge for favors to get me in. And when we are finally on the restaurant; its not even full. So, its like the reservations has been manipulated. Otherwise, the stay had been great. The staff on every restaurants are remarkable, and the cleaning ladies. they re so good, we kept giving them tips. We still had a great stay!
Stayed 4 nights in Mar 2025

10/10 Excellent

Sophie

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Feb 2025

10/10 Excellent

Jon

Travelled with family
Liked: Cleanliness
Na
Stayed 6 nights in Apr 2025

6/10 Okay

Evelia

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The Propery was large and had several poor choose from which made it nice and not crowded. There were several choices for food but the best part was the staff, all the staff was always Courteous
Stayed 4 nights in Apr 2025

8/10 Good

Galina

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities
The hotel was nice and clean. The food was delicious. Drinks and service were great. The pools were warm. The one downside for me was the beach. It is very small and rocky in the water. If you are a beach lover this is not the place for you. I did not know that this was a time share place, so there will be people trying to sell you a time share. You can say no to the meeting. I didnt know that there is a daily tax you pay at the end. About 56 pesos a day. The restaurants were great, there are options to pay for premium things but even without these everything was great.
Stayed 7 nights in Apr 2025

8/10 Good

Raul

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good overall experience. Only downside was that it felt like the staff service was extremely reliant on the tipping amount… most employees were on top of things but those few leave a lasting impression.
Stayed 4 nights in Apr 2025

10/10 Excellent

Troy R

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had a beachfront room, and that is the way to go. It was a 10 out of 10 for the whole week the raccoons and birds, awesome and of course I fed them quite a bit to sleep on the beach, but the critters ran me off. I loved my time there and will go back next year. If you’re looking to chill, it is the place.
Stayed 5 nights in Apr 2025

10/10 Excellent

rafael

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property itself was amazing; my only complaint is that they don’t have much beachfront area, it’s not safe to swim or go into the ocean because there are so many rocks in the area… but the pools were excellent and they have several of them.
Stayed 5 nights in Apr 2025

8/10 Good

Christian

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great staff
Stayed 8 nights in Apr 2025

10/10 Excellent

Jason

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It’s a very quiet family friendly property, nice staff.
Stayed 5 nights in Apr 2025

10/10 Excellent

Hilary

Stayed 4 nights in Apr 2025

10/10 Excellent

Hilary

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property was immaculate. Staff was friendly and helpful

6/10 Okay

Thoai Loan

Travelled with family
Liked: Amenities, property conditions & facilities
Disliked: Staff & service
Disappointing Experience – Beware of Timeshare Pressure Our stay at the Royal Haciendas All-Inclusive Resort was unfortunately overshadowed by a very pushy and unhelpful concierge. From the moment we checked in, it felt like the main priority wasn't our comfort or experience, but rather getting us to attend a timeshare sales pitch. The concierge repeatedly pressured us to join a “brief informational breakfast,” which we quickly realized was just a ploy to rope us into a lengthy and aggressive timeshare presentation. When we politely declined, the tone shifted—suddenly it felt like we were being ignored or given the bare minimum help. Requests for local recommendations or help with bookings were met with vague answers or rerouted to other staff. It’s a shame, because the property itself is beautiful and had the potential for a relaxing vacation, but the constant pressure and lack of genuine hospitality really soured the experience. We came here to unwind, not to be sold something we didn’t want. I wouldn’t recommend this resort unless you’re ready to deal with high-pressure sales tactics and lackluster service from those who are supposed to help you make the most of your trip. BEWARE OF GUSTAV
Stayed 2 nights in Apr 2025

4/10 Poor

Ramie

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
The resort is huge and nothing is convenient. I went with my friend and her kids. We could not get rooms close to one another, as management stated that it’s a time share hotel and most rooms are reserved for that reason even though half the resort was empty. We felt uncomfortable as I was asked multiple times by the green polo wearing sales reps where my husband was or if I was single. There was not much options of dining, the breakfast buffet was ok, overall food was mediocre. The rooms were dated, there was a horrible musty, moldy old smell. The bathroom ceiling looked like it had mold, it was black. The vents were blowing a musty smell as well. The cleaning crew only fixed the beds, no mopping of the floors or actually cleaning of the bathroom was done. We could not go in the water at the beach due to the erosion, beach had too much rocks and the sand was dirty. The only good thing was the service by the pool. Our server by the pool was Carlos and he was great, friendly, kind and fast. All the other resort workers (besides the sales reps, green and blue polo wearing reps) were great and friendly.
Stayed 4 nights in Apr 2025

10/10 Excellent

Yoslaine, North lauderdale

Travelled with family
Liked: Cleanliness, staff & service, amenities
Stayed 3 nights in Apr 2025

8/10 Good

Evan Charles

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Property was very family friendly. Beach had sustained the same damage as other resorts in the area, and lots of vegetation washing up. Older resort, but well kept with very large one bedroom (king) rooms. The Murphy beds were great for the kids. Breakfast and dinner was great, but reduced seating for lunch. 4th time in Mexico, and we would come back to the Royal Haciendas.
Stayed 8 nights in Apr 2025