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The Royal Haciendas All Inclusive

Property class: 4

Photo gallery for The Royal Haciendas All Inclusive

On the beach, white sand, sun-loungers, beach umbrellas
Aerial view
6 outdoor pools, pool umbrellas, pool loungers
5 restaurants, breakfast, lunch, dinner served; Asian cuisine
Balcony view

Reviews

8.6 out of 10
Excellent

Popular amenities

  • Parking included
  • Free Wi-Fi
The current price is AU$401
includes taxes & fees
8 May - 9 May

Explore the area

View map
Playa del Carmen, QROO
  • Place, Playa Xcalacoco
    ‪5 min drive‬
  • Place, Playa 88
    ‪5 min drive‬
  • Place, Gran Coyote Golf
    ‪6 min drive‬
  • Airport, Cancun, Quintana Roo (CUN-Cancun Intl.)
    ‪53 min drive‬

Room options

View all photos for Deluxe Junior Suite

Pillow-top beds, in-room safe, individually decorated

Deluxe Junior Suite

8.8 out of 10
Excellent
(72 reviews)
  • Ocean view
  • 37 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds

View all photos for Deluxe Room, 2 Double Beds, Beachfront

Pillow-top beds, in-room safe, individually decorated

Deluxe Room, 2 Double Beds, Beachfront

9.0 out of 10
Wonderful
(28 reviews)
  • Beach view
  • 37 sq m
  • Sleeps 2
  • 2 Double Beds

View all photos for Deluxe Suite, 1 Bedroom, Beach View, Beachfront

In-room dining

Deluxe Suite, 1 Bedroom, Beach View, Beachfront

9.6 out of 10
Exceptional
(10 reviews)
  • Beach view
  • 97 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed and 2 Single Murphy Beds

View all photos for Deluxe Suite, 2 Bedrooms, Beach View, Beachfront

Pillow-top beds, in-room safe, individually decorated

Deluxe Suite, 2 Bedrooms, Beach View, Beachfront

9.6 out of 10
Exceptional
(4 reviews)
  • Beach view
  • 134 sq m
  • 2 bedrooms
  • Sleeps 6
  • 1 King Bed, 2 Double Beds and 2 Single Murphy Beds

View all photos for Deluxe Suite, 1 Bedroom, Ocean View

43-inch plasma TV with satellite channels, TV

Deluxe Suite, 1 Bedroom, Ocean View

9.8 out of 10
Exceptional
(61 reviews)
  • Ocean view
  • 97 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed and 2 Single Murphy Beds

View all photos for Deluxe Villa

Pillow-top beds, in-room safe, individually decorated

Deluxe Villa

9.4 out of 10
Exceptional
(28 reviews)
  • Ocean view
  • 134 sq m
  • 2 bedrooms
  • Sleeps 6
  • 1 King Bed, 2 Double Beds and 2 Single Murphy Beds

View all photos for Run of the House

Pillow-top beds, in-room safe, individually decorated

Run of the House

9.0 out of 10
Wonderful
(69 reviews)
  • 37 sq m
  • Sleeps 2
  • 2 Double Beds

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About the area

Playa del Carmen

An all-inclusive stay in Playa del Carmen awaits you at The Royal Haciendas All Inclusive. You'll be 3.9 km (2.4 mi) from Quinta Avenida and 4.8 km (3 mi) from Playa del Carmen Main Beach. Highlights at this beachfront property include 5 restaurants, 6 outdoor swimming pools and a full-service spa. .A day of pampering can include massages, body wraps and facials along with access to the sauna and hot tub. The diner, Kinokó, is open for dinner. With 2 poolside bars and 3 lounge bars to choose from, you can enjoy a drink at the property. Spend the day at the beach where you'll find sunloungers, and enjoy the 4 hot tubs and 2 outdoor tennis courts. Plus you'll find free Wi-Fi in public areas, a gym and a Turkish bath/hammam. There's also the convenience of free valet parking. .Attractions within a 15-minute drive of this 4-property class Corasol property include El Camaleón Mayakoba Golf Course and Mamitas Beach.

What's nearby

  • Playa Xcalacoco - 5 min drive - 1.8 km
  • Playa 88 - 5 min drive - 2.5 km
  • Gran Coyote Golf - 6 min drive - 2.1 km
  • Mamitas Beach - 7 min drive - 3.9 km
  • Quinta Avenida - 8 min drive - 4.3 km

Getting around

  • Cancun, Quintana Roo (CUN-Cancun Intl.) - 48 min drive

Restaurants

  • ‪La Laguna - ‬15 min walk
  • ‪El Templo - ‬14 min walk
  • ‪Las Máscaras - ‬15 min walk
  • ‪Bar L'Elefant - ‬12 min walk
  • ‪Snack El nido - ‬14 min walk

About this property

The Royal Haciendas All Inclusive

The Royal Haciendas All Inclusive is an all-inclusive property. Room rates include meals and beverages at on-site restaurants and bars. Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages and other amenities.

Spend the day at the beach and work on your tan with sunloungers (chaise longues) or relax in the shade with umbrellas. At The Royal Haciendas All Inclusive, you can cool off in one of the 6 outdoor swimming pools and indulge in a pampering afternoon at the full-service spa.

There are 5 restaurants on site, as well as a coffee shop/cafΘ and a nearby snack bar/deli. For a drink, you can stop by one of the on-site bars, including 2 poolside bars and 3 bars/lounges. Public spaces have free WiFi. This all-inclusive property also offers a complimentary children's club, a children's pool and outdoor tennis courts. Free valet parking is available.

Smoking is allowed in designated areas at this 4-star Playa del Carmen property.

  • 252 guestrooms or units
  • 4 levels
  • 18 buildings
  • 5 dining venues
  • 2 bars by the pool
  • 3 bars or lounges
  • Built in 2006
  • Deli
  • Kid's club (free)
  • Supervised kid's activities (free)
  • Childcare (surcharge)
  • Beach lounge chairs
  • Towels for the beach
  • Umbrellas for the beach
  • Poolside lounge chairs
  • Umbrellas for the pool
  • Coffee in lobby
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-out
  • Staff members are multilingual
  • Storage area for luggage
  • Front desk safe
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Games room or arcade
  • Corner/local shop
  • Terrace
  • Garden
  • Gift shop
  • Beauty salon
  • ATM
  • On-site shopping
  • Bellhop
  • Lift
  • Smoking in designated areas
  • Swim-up bar
The Royal Haciendas All Inclusive offers 252 air-conditioned accommodations, which are accessible via exterior corridors, and features laptop-compatible safes and complimentary bottles of water. Rooms open to balconies. Each accommodation is individually furnished and decorated. Beds feature pillowtop mattresses. 43-inch plasma televisions come with satellite channels. Guests can make use of the in-room microwaves and coffee/tea makers. Bathrooms include bathrobes, complimentary toiletries and hairdryers.

This Playa del Carmen property provides complimentary wireless Internet access. Business-friendly amenities include desks and desk chairs, as well as telephones; free local calls are provided (restrictions may apply). Additionally, rooms include an iron/ironing board and a ceiling fan. Housekeeping is provided on a daily basis.

Guests can indulge in a pampering treatment at the property's full-service spa. Services include facials, body wraps and body treatments. The spa is equipped with a sauna, a hot tub, a steam room and Turkish bath/hammam. The spa is open daily.

Similar properties

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Ocean Riviera Paradise All Inclusive
Playa del Carmen
  • Pool
  • All-inclusive
  • Spa
  • Kids’ pool
4.2 out of 5, Very good, 2,950 reviews
The price is AU$318
includes taxes & fees
11 May - 12 May
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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Free uncovered valet parking on site
  • Limited on-site valet parking

Food and drink

  • 2 poolside bars
  • 3 bars/lounges
  • 5 restaurants
  • A coffee shop/cafe
  • A swim-up bar
  • Coffee and tea in common areas
  • Snack bar/deli

Restaurants on site

  • Kinokó
  • La Palapa del Sol
  • Los Murales
  • Pizza Luna
  • Sol y Luna Grill

Things to do

  • 2 outdoor tennis courts
  • 4 hot tubs
  • 6 outdoor pools
  • Arcade/game room
  • Basketball
  • Beach volleyball
  • Children's pool
  • Fitness classes
  • Free bicycle rentals
  • Free children's club
  • Full-service spa
  • Health club
  • Kayaking
  • Playground
  • Sailing
  • Sauna
  • Shopping
  • Snorkelling
  • Yoga classes

Family friendly

  • 6 outdoor pools
  • Arcade/game room
  • Babysitting (surcharge)
  • Children's games
  • Children's pool
  • Free children's club
  • Free supervised activities for children
  • Grocery/convenience store
  • In-room microwave
  • Laundry facilities
  • Lifeguards on site
  • Playground
  • Snack bar/deli
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • ATM
  • Gift shop/newsstand
  • Grocery/convenience store
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance
  • Wedding services

Outdoors

  • Beach loungers
  • Beach towels
  • Beach umbrellas
  • Garden
  • On the beach
  • Pool loungers
  • Pool umbrellas
  • Terrace

Full-service spa

  • Body wraps
  • Facials
  • Hot tub
  • Massage
  • Sauna
  • Spa open daily
  • Steam room
  • Turkish bath

Accessibility

  • Lift

More

  • 18 buildings
  • 4 floors
  • Built in 2006
  • Designated smoking areas
  • Lifeguards
  • Traditional architecture

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Pillowtop mattress

Bathroom

  • Dressing gowns
  • Free toiletries
  • Hair dryer
  • Shampoo
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • 43-inch HDTV with satellite channels

Food and drink

  • 24-hour room service
  • Cleaning supplies
  • Coffee/tea maker
  • Free bottled water
  • Microwave

More

  • Access via exterior corridors
  • Air conditioning
  • Ceiling fan
  • Desk
  • Desk chair
  • Free local calls
  • Individual decor
  • Individual furnishings
  • Iron/ironing board
  • Laptop-compatible safe
  • Mobile key entry
  • Phone
  • Recycling
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 4:00 PM; check-in end time: midnight
Contactless check-in and check-out are available
Minimum check-in age - 25

Check-out

Check-out before 11 AM
Contactless check-out
Late check-out subject to availability
Late check-out fee: USD 600
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools
All guests, including children, are required to present a valid government-issued ID card at check-in.
The credit card used to book the reservation must be presented by the cardholder at check-in.
Guests staying on a Saturday may need to change units. The hotel will try to avoid this scenario, but, when necessary, management will work to streamline this process and minimize inconvenience for guests.

Access methods

Staffed front desk

Pets

  • Pets and service animals are not allowed at The Royal Haciendas All Inclusive

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 2 children 12 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are not available.

Payment types

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • Deposit: USD 300.00 per accommodation, per stay
  • A tax is imposed by the city: USD 3.40 per accommodation, per night

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Late check-out fee: USD 600 (subject to availability)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Cashless transactions are available
Safety features at this property include a fire extinguisher, a smoke detector and window guards
This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children; if you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children. If you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room. This property accepts Visa, Mastercard and American Express. Cash is not accepted. For guests' safety, the property includes a fire extinguisher, a smoke detector and window guards in all accommodation. Cashless payment methods are available for all transactions and guests can access their rooms with a mobile device.

Property Registration Number 008-013-002459/2025

We should mention

  • Up to 2 children aged 12 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Pets and service animals are not allowed on site.

Property is also known as

Royal Haciendas
Royal Haciendas All Inclusive
Royal Haciendas All Inclusive Playa del Carmen
Royal Haciendas Playa del Carmen
Royal Haciendas Hotel
The Royal Haciendas Hotel Playa Del Carmen
Royal Haciendas All Inclusive All-inclusive property

Frequently asked questions

What is the cancellation policy at The Royal Haciendas All Inclusive?

The Royal Haciendas All Inclusive offers free cancellation on select room rates. Check out the cancellation policy for more info.

How much does it cost to stay at The Royal Haciendas All Inclusive?

As of 24 Apr 2026, prices found for a 1-night stay for 2 adults at The Royal Haciendas All Inclusive on 8 May 2026 start from AU$401, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is parking available at The Royal Haciendas All Inclusive?

Yep, The Royal Haciendas All Inclusive has free valet parking.

Are there any beaches close to The Royal Haciendas All Inclusive?

The closest beach to The Royal Haciendas All Inclusive is Playa del Carmen Main Beach (4.1 km).

Is there a spa on site at The Royal Haciendas All Inclusive?

Yep, there is an onsite spa at The Royal Haciendas All Inclusive. It has 4 hot tubs, a steam room and a sauna. You'll enjoy heaps of services like body wraps, facials and body treatments.

Does The Royal Haciendas All Inclusive have a pool?

Yep, and guests love it! The Royal Haciendas All Inclusive has 6 outdoor swimming pools and a kids' pool. Grab your bathers and lounge poolside while enjoying under the shade of an umbrella and with a drink from one of the bars.

What luxury perks are available at The Royal Haciendas All Inclusive?

The Royal Haciendas All Inclusive features 2 poolside bars, 6 outdoor pools and 4 hot tubs. All guestrooms come with pillowtop beds and 24-hour room service.

What makes The Royal Haciendas All Inclusive a romantic place to stay?

A hot tub and beachfront dining, as well as pillowtop beds and private balconies in the guestrooms, help set the scene for a romantic weekend at The Royal Haciendas All Inclusive.

Is The Royal Haciendas All Inclusive family-friendly?

You bet! With amenities such as a free children's club, a children's pool and free supervised childcare, it's no surprise that The Royal Haciendas All Inclusive is a hit with families.

Is there a free airport shuttle available at The Royal Haciendas All Inclusive?

No, The Royal Haciendas All Inclusive does not offer an airport shuttle service.

Is there a bar or restaurant at The Royal Haciendas All Inclusive?

Relax with a coldie at the 2 poolside bars or 3 lounge bars, and grab a meal at The Royal Haciendas All Inclusive's 5 restaurants.

What time are check-in & check-out at The Royal Haciendas All Inclusive?

Check-in begins at 4:00 PM. Check-out time is 11 AM.

Are pets allowed at The Royal Haciendas All Inclusive?

No, pets and service animals are not allowed.

The Royal Haciendas All Inclusive Reviews

Reviews

8.6

Excellent

Rating 10 - Excellent. 1101 out of 1941 reviews
Rating 8 - Good. 462 out of 1941 reviews
Rating 6 - Okay. 238 out of 1941 reviews
Rating 4 - Poor. 76 out of 1941 reviews
Rating 2 - Terrible. 64 out of 1941 reviews

9.4/10

Cleanliness

9.0/10

Staff & service

8.6/10

Amenities

9.0/10

Property conditions & facilities

Reviews

8/10 Good

Georgie Adrianna

Travelled with family
Liked: Cleanliness, property conditions & facilities
I personally had an amazing time overall. The room was spotless, the food was great, and getting restaurant reservations was easy. What made me uncomfortable was the repeated pressure to attend a timeshare meeting. Even after I said no multiple times, it wasn’t respected. The employee emphasized that this was how he makes his living and attempted to guilt-trip us into attending the meeting. There was also a heavy emphasis on members, which made it confusing why non-members are allowed to book. That part took away from an otherwise great experience.
Stayed 4 nights in Jan 2026

10/10 Excellent

Sheri Jo-Anne

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
The room was spotless and beautiful. The staff was amazing and the food was good. We enjoyed the yoga classes, the gym and the pool.
Stayed 14 nights in Nov 2025

10/10 Excellent

Denise De La Garza, Corpus Christi

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice relaxing resort.
Stayed 7 nights in Jan 2026

10/10 Excellent

Francisco

Travelled with family, Travelled with family and small children, Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Very clean, well maintained property. The staff and the restaurants were amazing!
Stayed 3 nights in Jan 2026

8/10 Good

TAMARA

Liked: Property conditions & facilities
Room was wonderful. Staff friendly. Wonderful “Kellerman’s type resort from Dirty Dancing. Lots of adult and kids activities daily which are really a lot of fun. Archery, trivia, water polo, dancing, arts and crafts!
Stayed 3 nights in Jan 2026

10/10 Excellent

darcy

Liked: Cleanliness
Stayed 7 nights in Jan 2026

10/10 Excellent

Trevor G

Travelled with family, Travelled with family and small children, Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
Food was great. Clean and beautiful hotel and hotel grounds. Beach isn’t the best, but they are in the process of fixing it. No night life, only one bar open at night and closes 11 pm.
Stayed 7 nights in Jan 2026

10/10 Excellent

Bo

Stayed 6 nights in Jan 2026

6/10 Okay

Mo

Liked: Cleanliness
Disliked: Amenities
The good: site was very clean. Phase 2 pool was pleasant and relatively quiet. The two speciality restaurants (kinoko and los murales) were reasonably good but avoid the tacky “teppanyaki” tables at kinoko. Desserts were consistently (weirdly) good. Water is safe to drink (filtered) and they were generous with handing out bottles of water as well. The bad: staff were mostly pretty unfriendly and only motivated by tips. Food was just awful at the buffet and poolside restaurants: cold, greasy, flavorless. Constantly asked about food allergies (twice per meal) but people who actually did have allergies said they didn’t really do anything anyway and had to ask for help figuring out what was safe for them to eat at the buffet and from the menus. You can order off a menu instead of eating from the buffet but they don’t make it easy to find out what they have - menus aren’t offered and you kind of just had to gradually figure it out. There was no bar with a pleasant ambience to relax in (poolside restaurants ONLY have swim-up bars, Rotonda is loud and uninviting). Phase 1 pool had horrible loud activities all day. “Ocean view” rooms showed a microscopic sliver of ocean and were far away. The beach is non-existent due to erosion. Two-class society with timeshare people getting treated better than casual vacationers. We tried to move to a different hotel after the first day but they denied us any refund at all. I would have paid a one day penalty but not the entire week.
Stayed 8 nights in Jan 2026

8/10 Good

Sheree Julie

Travelled with family, Travelled with family and small children
Liked: Amenities, property conditions & facilities
Clean rooms, great food
Stayed 4 nights in Dec 2025

8/10 Good

Tammy Kay

Stayed 8 nights in Dec 2025

10/10 Excellent

Jose

Liked: Cleanliness, amenities, property conditions & facilities
Yes very clean the staff was great 😀
Stayed 4 nights in Jan 2026

10/10 Excellent

Rigoberto

Great
Stayed 19 nights in Dec 2025

6/10 Okay

xiaofang

Travelled with family
This all-inclusive resort offers a convenient location for visiting Xcaret Group parks, making it easy to explore those attractions without much travel hassle. However, the restaurant selection is very limited, and securing reservations is extremely difficult unless you're a member of the property. Entertainment options and kids club activities are also quite sparse, leaving little for families to enjoy on-site.
Stayed 7 nights in Dec 2025

6/10 Okay

BRITTANY, Columbia

Travelled with family, Travelled with family and small children
Liked: Cleanliness
We had to move rooms, which we knew was a possibility. But it was a cluster. The front desk told us one thing, the luggage people told us another, and it seemed like no one really knew what was going on with that. In addition, dinner reservations were stupid. And another thing that everyone we talked to had a different answer. One person told us we could only make a reservation for that day (not future days), and we couldn’t get anything until 9pm. Then we couldn’t even get a reservation one day, even though we called as soon as the desk opened. And the person said: why didn’t you make reservations for every day you’re here on the first day? But we couldn’t! The lack of communication/different info was very frustrating to us.
Stayed 4 nights in Dec 2025

10/10 Excellent

Paulette

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Our room was spotless and the staff was courteous. The all inclusive package included all meals from any of the restaurants. We will definitely recommend to friends and family.
Stayed 6 nights in Jan 2026

8/10 Good

Lori

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
This is more of a family resort. We’ve stayed at many AI in many areas of Mexico & Caribbean. Is very clean & the staff are all very friendly. Our 1 BR villa was spacious w/OV. Full room service pretty much anytime of the day; enjoyed ordering breakfast & eating on our deck. We had full kitchen so could heat up anything. Staff go above & beyond to make sure you’re having a great time. During the day, guests are having a great time, however it shuts down at night. Not much to do at night. There are a few early shows but nothing open late. The sports bar area is open until 11pm, but still very quiet. The area around the hotel seems very safe. There are nice sidewalks to walk/run outside of the resort. The Gran Coyote golf course nearby is beautiful. Book through the concierge at the hotel there is a significant savings to golf $160/18 holes plus they have clubs to check out at the hotel & save $75/person for rentals at the golf course. They also pick up & return from the golf course. We found this to be great in comparison to other places we’ve stayed/played. The food is okay. Reservations at the restaurants are not guaranteed at all. Very few top-shelf liquors on AI package but they have a big drink menu if you don’t mind cheap liquors. No one under 18 allowed at any of the bars (which was nice for us adults). Can walk the beach in both directions but is a bit of maneuvering around rocks/sand bags, etc. They’re trying to preserve the beach with huge, unsightly sand bags
Stayed 5 nights in Dec 2025

10/10 Excellent

Gjon

Travelled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
We were worried we had booked at the last minute. But when we arrived, we were really impressed by how clean the rooms and the hotel were. They definitely have it dialed in.
Stayed 6 nights in Dec 2025

10/10 Excellent

Martin

Travelled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
Hotel was great, very quiet and it felt almost empty even though they said was at 75% capacity. plenty of swimming options. 2 food bars by each pool and the waiters were very fast and always available. Great for kids. Keep in mind they close down everything by 10 pm every night and there is nothing to do but its very quiet.
Stayed 8 nights in Dec 2025

2/10 Terrible

Shannan

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The Royal Hacindas presents itself as an all-inclusive beachfront resort, but the reality was completely different. However, upon arrival and during my stay, it became clear that these claims were materially false and misleading, including but not limited to: • The beach front did not exist • Advertised amenities were unavailable or often not available • Photos did not reflect the actual condition of the property Amenities were catered more for kids, and even those were frequently closed. Cleaning staff had to be asked for clean towels, toilet paper, and basic supplies. The all inclusive did not include all, and the food was not the best. Staff were very rude, were adamant on tips despite tipping already being included, and lacked acknowledgement to be served at the restaurants. The room condition was decent and spacious, however the toilet was not sealed to the floor and hot water was limited. For the price charged, this stay was unacceptable. I would advise others to avoid this place until major improvements are made.
Stayed 9 nights in Dec 2025

10/10 Excellent

Navreet Kaur

Liked: Cleanliness, staff & service, property conditions & facilities
So comfortable. We had great time here.
Stayed 6 nights in Dec 2025

6/10 Okay

Ermandi

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Dec 2025

6/10 Okay

Kelly

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
This is a very large resort. Two “phases” with two pool areas and two hot tubs on each side. Food was fine, typical all inclusive. We did hibachi and didn’t love it. Overcooked steak and chicken. Salmon was great though! Not sure why they put bean sprouts in everything. Palapa buffet was good for breakfast. Service is always great here. Very clean resort. Wish the hot tubs would actually be hot. They are only warm. Or turn up the heat from 7-10pm and have it be adults only at that time or something. Beach (although I know this isn’t just a problem for this resort) is an issue. Beach is almost non existent. If you are looking for a big beautiful beach, this is not the place. This is a family friendly resort with activities going all day.
Fish Tacos
Fruit Plate
Stayed 3 nights in Dec 2025

10/10 Excellent

Alain

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Beach needs TLC
Stayed 4 nights in Dec 2025

4/10 Poor

Guarionex

Travelled with family
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
This is a time share. Upon checking in, the concierge will try to convince you to attend their information session, and will offer you all sorts of discounts. Be careful not to sign anything without reading the fine print as there are charges if you do not attend their session. The all-inclusive package is not worth the over inflated cost. You will spend money anyhow on tips. A-la-carte you'll have more control and spend less. Most of the food is appalling and you will wait a while for service. Only the two main restaurants were good, but again, the "premium plates" had additional exaggerated costs. The beach is mostly unusable as erosion is eating up the shore, but we keep denying climate change so this is what happens. We had a good time regardless since we don't let marketing schemes spoil our fun. Rooms are clean and pools are ok. Just know this is a time share, which we didn't know and we wished someone would have told us before hand.
Stayed 4 nights in Dec 2025