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4.4 out of 5

"Location excellent. Bed excellent. Could use some easily accessible power sockets. Could use updated plumbing. Water didn’t mix well. Water pressure i ... " More

By a verified traveller on Sun 20 Dec 2020

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Hotel Description

Hotel Frangos puts you in the heart of Daylesford, within steps of Daylesford Regional Visitor Information Centre and Daylesford Museum and Cultural Centre. Highlights at this boutique hotel include a restaurant and in-room free WiFi.

Flat-screen TVs with DVD players are featured in all 15 soundproofed rooms, and you can enjoy iPod docks, coffee/tea makers, and hair dryers. Minibars provide refreshments, and room service is also available. Select Comfort beds and premium bedding invite a comfortable night's sleep, and you'll find nice touches like bathrobes and slippers. Down comforters and designer toiletries are also available.

The café, Koukla Cafe, serves local cuisine and is open for breakfast, brunch, lunch, and dinner. At the hotel's own lounge bar, you can stop for a drink. Other amenities include free WiFi in public areas, a coffee shop/cafe, and a snack bar/deli. Each morning cooked-to-order breakfast is served between 7 AM and 11:30 AM.

Places within a 15-minute walk of this 4-star Daylesford hotel include Wombat Hill Botanic Gardens and Lake Daylesford.

Nest

Bed Count 1 Queen Bed Maximum Occupancy 2 Max
AU$236* Per night/room 24 May - 25 May

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Bed Count 1 King Bed Maximum Occupancy 2 Max

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Hotel Frangos ratings based on 219 Verified Reviews

Review Summary
4.4 out of 5 4.5 out of 5.0
Room cleanliness 4.5 out of 5.0
Service & staff 4.5 out of 5.0
Room comfort 4.0 out of 5.0
Hotel condition 4.0 out of 5.0

Guest reviews for Hotel Frangos

Everyone (83) Couples (132) Family (5)
5 out of 5
Perfect location.

Posted by on 24 Apr. 2022

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2 out of 5
Starting very pleasantly with checkin after 5 and after a relaxing cocktail the power dropped out and we’re left dark in our room. Had to use phone light to get down stairs as no contact from staff after about 10 minutes. Told the power is out from 3 hrs and kitchen now close. As only there for one night and there for dinner we advised we did not wish to stay. A call was made to owner, does not meet cancellation policy and why “can’t we just sit quietly for 2 hrs (down from 3 now) and wait.” The tone and attitude was offensive. Barman did not want to provide owner contacts as they had left for the day. Not impressed that owner left clients in dark rooms, no call out from staff to see if others ok. 30 mins later a message comes through. Power comes on after 30mins as we were leaving. So we stay. Go to fulfill our dinner reservation. Sorry, kitchen now closed for the night. We go to the Royal Hotel! Great food and wonderful service from all! Next morning….fan in bathroom screeching and not sounding in good shape, hot and cold taps plumbed backwards (could easily scald someone)..by now our planned dinner and over night at what was always to us an institution was so disappointing. Most disappointing was the attitude of staff. No feedback was actively sought as we checked out, so we provided it and got a ……oh, well, sorry about that type palm off. Will continue to visit Daylesford. Would love to see them turn this around as it so reflects on the town.

Posted by on 6 Jan. 2022

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Comment from Hotel Management

7 Jan. 2022 by Owner

We have been awaiting your review and are not the least bit surprised by your comments, which are not reflective of your behaviour throughout your stay. It is unfortunate that there was a 40 minute regional power blackout throughout your stay. Towns beyond Daylesford were also impacted by the storms and subsequent outages. Sadly these outages are becoming a frequent occurrence, and we have no control over this. Sometimes they are brief and the power is reinstated immediately, other times it can be out for longer. Please understand that we had a restaurant full of guests and we were doing our best to take care of all these guests in addition to our in-house guests. The owner was also fielding calls from other in-house guests, explaining there was an outage, as well as dealing with a storm related leak in the building. Your unrelenting demands and abuse of our team member in front of all of our restaurant guests in not behaviour that we tolerate. Our team are working extremely hard under challenging circumstances due to widespread staff shortages. Abusing and demanding a refund, then writing a poor review because you didn’t get your way is nothing short of a temper tantrum one would expect from a delinquent, self entitled teenager. It’s also tone deaf in the current climate. Furthermore there was no rationale to your decision to leave when we were mid storm and we advised you that it was dangerous to do so. There was a severe weather warning issued for flooding and fallen/falling trees, which we also warned you about. We closed our kitchen because it’s near impossible to pack down in the dark and we decided it was the best course of action to keep our team safe. It’s great to hear that you enjoyed your meal at another venue, we can only hope you remembered your manners whilst you were there. Judging our business on the unfortunate sequence of events that were beyond our control and the cause of the high stress levels of our team is poor form. Your review is written to inflict maximum pain on a small family owned and operated business that works hard, employs 40 people in a small community and operates 7 days a week, 364 days a year. We wish you a happy 2022 and hope that on your next vacation the hospitality professionals that take care of you are not subject to the same abuse.

5 out of 5

Posted by on 28 Dec. 2020

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3 out of 5
Location excellent. Bed excellent. Could use some easily accessible power sockets. Could use updated plumbing. Water didn’t mix well. Water pressure in shower not good. Tiles in shower showing their age. I can put up with anything if you feel the staff are doing their genuine best. At times some staff could be slightly off putting with a little attitude that reminded me more of Paris not Daylesford!

Posted by on 20 Dec. 2020

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Comment from Hotel Management

21 Dec. 2020 by Hotel Frangos

Thank you for your feedback back Ellie. Constructive criticism is always appreciated. Regards Hotel Frangos

2 out of 5
Found the rooms uncleared with dirty walls and floors, staff in down stairs restaurant not very helpful will never stay here again

Posted by , from Tatura on 2 Aug. 2020

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Comment from Hotel Management

26 Sep. 2020 by Hotel Frangos

We are disappointed you did not enjoy your stay.

2 out of 5
While the hotel is in a central spot on the Main Street and the bed was very comfortable, you can find much better places in the area for the price. There was significant soundbleed from the next room - we could hear them showering and playing music at 7am on a Sunday morning. The cleaners also started vacuuming the halls at 8am... again on a Sunday. The wifi and Bluetooth speakers also didn’t work - which isn’t the end of the world for a country hotel but again, not great for the amount of money we paid to stay. Disappointing experience.

Posted by on 9 Jul. 2020

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Comment from Hotel Management

10 Jul. 2020 by Hotel Frangos

Thank you for taking the time to review our property as we do appreciate constructive criticism so we can enhance the experience for our future guests. Unfortunately, our property is over 150 years old so it's out of our control to have all our rooms totally sound proofed. We also know some guests get disappointed with the wifi infrastructure in country Victoria when the guests are from major cities and most weekends due to the high demand this infrastructure suffers. I do apologise for the early start for housekeeping but due to the extra cleaning regime from COVID 19 our team needs to start at this time.

5 out of 5

Posted by on 25 Jan. 2020

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Comment from Hotel Management

14 Feb. 2020 by Hotel Frangos

Thank for reviewing our property.

5 out of 5
Fantastic and comfortable hotel with unique decor and rooms. Highlights include the comfortable beds and the unique bathroom with a lovely spa.

Posted by on 12 Jan. 2020

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Comment from Hotel Management

16 Jan. 2020 by Hotel Frangos

Thank you for taking the time to review our property. It's great when the feedback to our staff is on positive note.

2 out of 5
Nice location.. room lacked a lot of thought. Lack of power points.. WiFi wasn’t working, at first. Only one bedside lamp .. and you couldnt read by it. Window wouldn’t close

Posted by on 2 Dec. 2019

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Comment from Hotel Management

2 Dec. 2019 by Hotel Frangos

Thank you for taking the time to review our property. We always appreciate constructive criticism as it helps with future stays. Unfortunately with the building being over 100 years old it is not always easy to add more power points.. apologies for that!

5 out of 5
Beautiful rooms comfortable beds and lovely n warm hotel on a cold weekend in Daylesford

Posted by on 10 Nov. 2019

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Comment from Hotel Management

15 Nov. 2019 by Hotel Frangos

Sounds like you got the perfect weekend in Daylesford! We appreciate your feedback.

Property Features

Along with a restaurant and a coffee shop/cafe, there's a snack bar/deli on site. You can enjoy a drink at the bar/lounge. Public spaces have free WiFi. A terrace, tour/ticket assistance, and a garden are also featured at the boutique Hotel Frangos. The hotel can provide concierge services and wedding services. This Belle Époque Daylesford hotel is smoke free.

  • 15 guestrooms or units
  • 2 levels
  • 2 buildings
  • Built in 1900
  • Deli
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (limited hours)
  • Storage area for luggage
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Terrace
  • Garden
  • No smoking on site
  • Bar or lounge
  • Coffee shop
  • Dining venue

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Transport

  • Train station: Daylesford Station (1.3 km / 0.8 mi)

Room Amenities

Hotel Frangos offers 15 accommodations with iPod docking stations and DVD players. Each accommodation is individually furnished and decorated. Select Comfort beds feature down comforters and premium bedding. Coffee/tea makers and minibars are provided. Bathrooms include bathrobes, slippers, designer toiletries, and hair dryers. This Daylesford hotel provides complimentary wireless Internet access. Flat-screen televisions are featured in guestrooms. Housekeeping is offered daily and irons/ironing boards can be requested.

  • Select Comfort beds
  • Minibar
  • IPod dock
  • In-room dining
  • Flat-screen television
  • DVD player
  • Coffee maker
  • Luxury bedding
  • Down blanket
  • Housekeeping (daily)
  • Hair dryer
  • Bathrobes
  • Slippers
  • Designer toiletries
  • Iron and ironing board available
  • Sound-insulated rooms
  • Climate control (air conditioning)
  • Unique furnishings
  • Unique decor

Food & Drink

For a fee, guests can enjoy cooked-to-order breakfast daily from 7 AM to 11:30 AM.

Koukla Cafe - This café specializes in local cuisine and serves breakfast, brunch, lunch, and dinner. Guests can order drinks at the bar and enjoy alfresco dining (weather permitting).

Room service is available.

Hotel Policies

Check-in

  • Check-in time starts at 3:00 PM
  • Minimum check-in age is: 18
  • Check-in time ends at 8 PM

Special check-in instructions:

The front desk is open daily from 10:00 AM - 7:00 PM. If you are planning to arrive after 8:00 PM please contact the property in advance using the information on the booking confirmation. Guests will receive an email 24 hours before arrival with check-in instructions. Front desk staff will greet guests on arrival.

The front desk at this property is open daily from 10:00 AM - 7:00 PM.
Guests arriving after 8:00 PM must make advance arrangements by contacting the property using the information on the booking confirmation. Guests will receive an email 24 hours before arrival with check-in information. Front desk staff will greet guests on arrival.

Check-out

  • Check-out by 11 AM

Payment types

Children and extra beds

  • Children younger than 18 are not allowed at this adults-only property. All guests 18 and older are welcome.
  • Cribs (infant beds) are not available.

Pet Policy

  • No pets allowed, but service animals are welcome

Policies

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property accepts Visa, Mastercard, and American Express. Cash is not accepted. For guests' safety, the property includes a fire extinguisher and a smoke detector in each accommodation. This property advises that enhanced cleaning and guest safety measures are currently in place. Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F; the property is cleaned and disinfected with electrostatic spray. Personal protective equipment, including masks, will be available to guests. Social distancing measures are in place; staff at the property wear personal protective equipment; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitizer; cashless payment methods are available for all transactions; masks are required in public areas. Contactless check-out is available. Enhanced food service safety measures are in place. Each guestroom is kept vacant for a minimum of 24 hours between bookings.

  • No cots (infant beds) available
  • No lifts
  • Minimum guest age is 18
  • Caters to adults only
  • Service animals are allowed
  • Service animals are exempt from fees/restrictions
  • Guests will receive an email with special check-in instructions
  • Debit cards not accepted
  • Staffed front desk
  • Property is cleaned with disinfectant
  • Staff wear personal protective equipment
  • Protective clothing is available for guests
  • Masks are available for guests
  • No shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitiser
  • Social distancing measures are in place
  • Contactless check-in is not available
  • Property confirms they are implementing enhanced cleaning measures
  • Individually wrapped food options are not available
  • gap period enforced between guest stays 24 hours
  • Staff temperature checks are conducted regularly
  • Temperature checks are available to guests
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Commonly touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is available
  • Property does not follow sanitisation practices of any association
  • Guest accommodation is not sealed after cleaning
  • Electrostatic spray is used for disinfection
  • Cashless transactions are available
  • Masks are compulsory at the property
  • Contactless food service / room service is not available
  • Mobile key entry is not available
  • Food service has been amended for enhanced safety
  • Property does not offer on-site COVID-19 testing

Fees

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Breakfast fee: between AUD 15 and AUD 29 for adults, AUD 15 and AUD 29 for children (approximately)
  • Credit card charges are subject to a surcharge of 1 percent

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Frangos Daylesford
  • Frangos Hotel
  • Hotel Frangos
  • Hotel Frangos Daylesford
  • Hotel Frangos Daylesford, Victoria
  • Victoria
  • Hotel Frangos Hotel
  • Hotel Frangos Daylesford
  • Hotel Frangos Hotel Daylesford

You should know

  • This is an adults-only property and guests under 18 years old aren't allowed.

National Rating

This property has been awarded a star rating from the Australian Star Ratings Agency, Star Ratings Australia.

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Frequently Asked Questions

*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.