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4.6 out of 5

"Clean, modern, good location close to town. Friendly reception staff. " More

By a verified traveller on Thu 09 Jul 2020

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Hotel Description

Mercure Warragul puts you in the heart of Warragul, within just a 10-minute stroll of Warragul Museum and West Gippsland Arts Centre. Highlights at this hotel include a restaurant, free self parking, and a 24-hour health club.

TVs with satellite channels are featured in all 47 rooms, and you can enjoy free WiFi, sitting areas, and in-room massages. Refrigerators and room service make in-room dining convenient. Nice touches to enhance your stay include free toiletries and premium bedding. Additionally, safes, hair dryers, and phones are available.

Newmason Bistro serves international cuisine and is open for breakfast, lunch, and dinner. Newmason Lounge Bar is the hotel's own bar, serving drinks along with light fare. 1399 square feet (130 square meters) of event facilities include conference space, and other business amenities include a business center. Other amenities include free WiFi in public areas, a coffee shop/café, and a snack bar/deli. Cooked-to-order breakfast is available daily. There's also the convenience of an airport shuttle.

Sights within a 10-minute drive of this 4-star Warragul hotel include Darnum Musical Village and Warragul Country Club.

Superior Room, 1 King Bed

Bed Count 1 King Bed Maximum Occupancy 2 Max
AU$136* Per night/room 1 Oct. - 2 Oct.

Superior Room, 2 Queen Beds

Bed Count 2 Queen Beds Maximum Occupancy 4 Max

Premier Suite, 1 King Bed, Jetted Tub

Bed Count 1 King Bed Maximum Occupancy 3 Max

Privilege, Premier Room, 1 King Bed

Bed Count 1 King Bed Maximum Occupancy 3 Max

Mercure Warragul ratings based on 128 Verified Reviews

Review Summary
4.6 out of 5 4.5 out of 5.0
Room cleanliness 4.5 out of 5.0
Service & staff 4.5 out of 5.0
Room comfort 4.5 out of 5.0
Hotel condition 4.5 out of 5.0

Guest reviews for Mercure Warragul

Everyone (100) Couples (12) Family (16)
5 out of 5
Clean, modern, good location close to town. Friendly reception staff.

Posted by , from Bendigo on 9 Jul. 2020

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Comment from Hotel Management

13 Jul. 2020 by Vic Pahwa

Dear Andrew, We're very delighted to see you had a good time. We appreciate your kind feedback and look forward to welcoming you in the near future. Best wishes from Warragul,

5 out of 5

Posted by on 21 Jun. 2020

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Comment from Hotel Management

24 Jun. 2020 by Vic Pahwa

Dear Guest, Thank you for your kind feedback. We look forward to welcoming you in the near future. Best wishes from Warragul

3 out of 5
We were excited to get back to the Mercure for the night away and decided to upgrade to the suite. Whilst the room was clean, a burn mark right in the middle of the carpet was unsightly. Again, whilst clean, the doona was heavily stained. There was no exhaust fan in the bathroom. We did appreciate the balcony and it was lovely to sit out and enjoy the sun over a glass of wine. The staff were helpful and accommodating of our request for crockery and cutlery as we brought lunch in.

Posted by , from Melbourne on 21 Jun. 2020

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Comment from Hotel Management

24 Jun. 2020 by Vic Pahwa

Dear Steph, Thank you very much for you feedback. Our linens and furnishings goes thorough industrial commercial cleaning after every usage and we can assure they match the standards . With regard to exhaust fan, each bathroom is connected with industrial strength fan thus eliminating noisy fan in each bathroom. We all appreciate your regular patronage to our hotel and hope to welcome you again in the near future. Warm regards, Vic

4 out of 5

Posted by on 12 Jun. 2020

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Comment from Hotel Management

20 Jun. 2020 by Vic Pahwa

Dear guest, Thank you very much for your feedback. We look forward to welcoming you in the near future. Warm regards, Vic

5 out of 5
Well situated, beautifully clean and warm,convenient to restaurant, and the staff were very accommodating and helpful.

Posted by , from Metung on 7 Jun. 2020

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Comment from Hotel Management

11 Jun. 2020 by Vic Pahwa

Dear Edward, Thank you for your kindness. We look forward to welcoming you in the near future Warm regards, Vic

5 out of 5

Posted by on 22 Mar. 2020

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Comment from Hotel Management

26 Mar. 2020 by Vic

Dear guest, Thank you for this great feedback. We hope to welcome you in the near future. Warm regards,

5 out of 5

Posted by on 20 Mar. 2020

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Comment from Hotel Management

26 Mar. 2020 by Vic

Dear guest, Thank you for this great feedback. We hope to welcome you in the near future. Warm regards,

5 out of 5
Clean and comfy. Would stay again if we needed accommodation in the area.

Posted by on 14 Mar. 2020

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Comment from Hotel Management

15 Mar. 2020 by Vic

Dear guest, A big thank you for the entire team! We all look forward to welcoming you the near future. Warm regards, Vic Pahwa

5 out of 5

Posted by on 1 Mar. 2020

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Comment from Hotel Management

1 Mar. 2020 by Vic Pahwa

Dear guest, Thank you for your feedback. We hope to welcome you again. Warm regards, Vic

5 out of 5
No dislikes. Everything okay. We will return. Could do with a bit more milk. Staff were most helpful. We booked through Wotif. They were also very helpful. .

Posted by , from Pakenham on 20 Feb. 2020

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Comment from Hotel Management

24 Feb. 2020 by Vic

Dear Paul, Thank you for your lovely feedback. We look forward to welcoming you in the near future. Warm regards, Vic

Property Features

Along with a restaurant and a coffee shop/café, there's a snack bar/deli on site. You can enjoy a drink at the bar/lounge. You'll find a business center on site. WiFi is free in public spaces. Event space at this hotel measures 1399 square feet (130 square meters) and includes conference space. A 24-hour health club, tour/ticket assistance, and coffee/tea in a common area are also featured at the business-friendly Mercure Warragul. Self parking is free. Smoking is allowed in designated areas at this 4-star Warragul hotel.

  • 1 building
  • 47 guestrooms or units
  • 3 levels
  • 1399 sq ft of conference space
  • 130 sq m of conference space
  • Built in 2015
  • Dining venue
  • Bar or lounge
  • Coffee shop
  • Deli
  • Business facilities
  • Conference space
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Express check-in
  • Express check-out
  • Storage area for luggage
  • Tour and ticket information
  • Concierge
  • Newspapers in lobby (free)
  • Elevator
  • Smoking in designated areas

Family Friendly Amenities

  • Family property
  • Free WiFi
  • Snack bar/deli
  • Laundry facilities
  • Refrigerator
  • Microwave (on request)
  • Free cribs/infant beds

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Parking

Free self parking

Transport

  • Airport: Tullamarine Airport (MEL) (125.3 km / 77.9 mi)
  • Train station: Drouin Station (7.8 km / 4.9 mi)
  • Property shuttles: Airport shuttle
  • Parking: Free self parking

Room Amenities

Mercure Warragul offers 47 accommodations with safes and hair dryers. Accommodations offer separate sitting areas. Beds feature premium bedding. Televisions come with premium satellite channels. Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks and phones. Additionally, rooms include irons/ironing boards and complimentary toiletries. Microwaves and in-room massages can be requested. Housekeeping is provided daily.

  • Sitting area
  • In-room dining (limited hours)
  • Television
  • Satellite channels
  • Premium channels
  • Refrigerator
  • Microwave available
  • Luxury bedding
  • Cribs (free)
  • Rollaway beds (surcharge)
  • Housekeeping (daily)
  • Massage in room (surcharge)
  • Hair dryer
  • Safe
  • Toiletries (free)
  • Telephone
  • Iron and ironing board
  • Desk
  • Climate control (air conditioning)
  • Connecting rooms available

Food & Drink

For a fee, guests can enjoy cooked-to-order breakfast daily.

Newmason Bistro - This bar specializes in international cuisine and serves breakfast, lunch, and dinner.

Newmason Lounge Bar - This bar specializes in pizza and serves light fare only. Open daily.

Newmason Cafe - This café serves breakfast, brunch, lunch, and light fare. A children's menu is available. Open daily.

Room service (during limited hours) is available.

Nearby Activities

Recreational amenities at the hotel include a 24-hour health club.

Hotel Policies

Check-in

  • Check-in time starts at 2 PM
  • Check-in time ends at 9 PM
  • Minimum check-in age is: 18

Special check-in instructions:

The front desk is open during the following times:

  • Monday - Saturday: 7 AM - 9 PM
  • Sunday - Sunday: 8 AM - 6 PM
If you are planning to arrive after 9 PM please contact the property in advance using the information on the booking confirmation. Front desk staff will greet guests on arrival.

This property's front desk is open during the following times:

  • Monday - Saturday: 7 AM - 9 PM
  • Sunday - Sunday: 8 AM - 6 PM
Guests arriving after 9 PM must make advance arrangements by contacting the property using the information on the booking confirmation. Front desk staff will greet guests on arrival.

Check-out

  • Check-out by 11 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are available for AUD 35.0 per stay.
  • Free cribs (infant beds)!

Pet Policy

  • No pets allowed, but service animals are welcome

Policies

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges. The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation. This property advises that enhanced cleaning and guest safety measures are currently in place.Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F.Social distancing measures are in place; staff at the property wear personal protective equipment; guests are provided with hand sanitizer.Contactless check-in and contactless check-out are available.The property affirms that it follows sanitization practices of ALLSAFE (Accor Hotels) guidelines.

  • Service animals are allowed
  • Service animals are exempt from fees/restrictions
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Commonly touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is available
  • Property is cleaned with disinfectant
  • Staff wear personal protective equipment
  • Protective clothing is not available for guests
  • Property does not follow sanitisation practices of any association
  • Guests are provided with free hand sanitiser
  • Staffed front desk
  • Social distancing measures are in place
  • Contactless check-in is available
  • Property follows a brand or regulatory agency's sanitisation guidelines ALLSAFE (Accor Hotels)
  • Property confirms they are implementing enhanced cleaning measures
  • Debit cards

Fees

Guests will be asked to pay the following charges at the property:

  • Deposit: AUD 300 per stay

We've listed all charges provided to us by the property, but they may vary based on length of stay or the room booked.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Breakfast fee: between AUD 5.50 and AUD 21 per person (approximately)
  • Rollaway bed fee: AUD 35.0 per stay
  • Credit card charges are subject to a surcharge of 1.3 percent

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Mercure Warragul Hotel
  • Mercure Warragul
  • Mercure Warragul Hotel
  • Mercure Warragul Warragul
  • Mercure Warragul Hotel Warragul

You should know

  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.