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4.6 out of 5

"We had an awesome time. Staff was very friendly and helpful " More

By a verified traveller on Sun 02 Apr 2023

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Hotel Description

Mercure Warragul puts you in the heart of Warragul, within just a 10-minute stroll of Warragul Museum and West Gippsland Arts Centre. Highlights at this hotel include a restaurant, free self parking, and a 24-hour gym.

Newmason Bistro serves international cuisine and is open for breakfast, lunch, and dinner. Newmason Lounge Bar is the hotel's own bar, serving drinks along with light fare. Other amenities include a gym, a coffee shop/cafe, and a snack bar/deli. Cooked-to-order breakfast is available on weekdays between 7:00 AM and 10:30 AM and on weekends between 8:00 AM and 10:30 AM. There's also the convenience of an airport shuttle.

Places within a 30-minute walk of this 4-star Warragul hotel include The Linear Park Arts Discovery Trail and Warragul Country Club.

Superior Room, 1 King Bed

Bed Count 1 King Bed Maximum Occupancy 2 Max
AU$155* Per night/room 14 Jun. - 15 Jun.

Superior Room, 2 Queen Beds

Bed Count 2 Queen Beds Maximum Occupancy 4 Max

Premier Suite, 1 King Bed, Jetted Tub

Bed Count 1 King Bed Maximum Occupancy 3 Max

Privilege, Room, 1 King Bed

Bed Count 1 King Bed Maximum Occupancy 3 Max

Mercure Warragul ratings based on 175 Verified Reviews

Review Summary
4.6 out of 5 4.5 out of 5.0
Room cleanliness 4.5 out of 5.0
Service & staff 4.5 out of 5.0
Room comfort 4.5 out of 5.0
Hotel condition 4.5 out of 5.0

Guest reviews for Mercure Warragul

Everyone (117) Couples (28) Family (24)
4 out of 5

Posted by on 10 Apr. 2023

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5 out of 5
We had an awesome time. Staff was very friendly and helpful

Posted by on 2 Apr. 2023

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Comment from Hotel Management

26 Apr. 2023 by Anna

Thank you for taking the time to review Mercure Warragul. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.We hope to welcome you back in the near future. Warm regards,Anna CoffeyGeneral ManagerMercure Warragul

2 out of 5
The cleanliness of the rooms is well down on what it used to be. also, why have 2 small tables in a room and only 2 chairs these used be a study type desk that was much better for corporate travellers

Posted by on 2 Apr. 2023

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Comment from Hotel Management

26 Apr. 2023 by Anna

Dear Wayne,Thank you for taking the time to review Mercure Warragul. At Mercure Warragul, we strive to provide a superior service experience for every customer; therefore, your feedback is very important to us. Please rest assured your feedback will be passed on to the relative department. We hope to welcome you back in the near future. Warm regards,Anna CoffeyGeneral ManagerMercure Warragul

5 out of 5
Great location, easy access, best breakfast ever

Posted by on 11 Mar. 2023

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Comment from Hotel Management

26 Apr. 2023 by Anna

Dear Sharleen,Thank you for taking the time to review Mercure Warragul. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.We hope to welcome you back in the near future. Warm regards,Anna CoffeyGeneral ManagerMercure Warragul

5 out of 5
Very central to CBD. Staff very friendly and helpful. Room very clean and comfortable

Posted by on 2 Mar. 2023

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Comment from Hotel Management

2 Mar. 2023 by Anna

Dear Graeme,Thank you for taking the time to review Mercure Warragul. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.We hope to welcome you back in the near future. Warm regards,Anna CoffeyGeneral ManagerMercure Warragul

4 out of 5

Posted by on 12 Feb. 2023

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Comment from Hotel Management

22 Feb. 2023 by Anna

Dear Kristin,Thank you for taking the time to review Mercure Warragul. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.We hope to welcome you back in the near future. Warm regards,Anna CoffeyGeneral ManagerMercure Warragul

4 out of 5
All good

Posted by on 5 Feb. 2023

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Comment from Hotel Management

22 Feb. 2023 by Anna

Dear Anne,Thank you for taking the time to review Mercure Warragul. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.We hope to welcome you back in the near future. Warm regards,Anna CoffeyGeneral ManagerMercure Warragul

4 out of 5

Posted by on 25 Sep. 2022

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Comment from Hotel Management

22 Feb. 2023 by Anna

Thank you for taking the time to review Mercure Warragul. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.We hope to welcome you back in the near future. Warm regards,Anna CoffeyGeneral ManagerMercure Warragul

5 out of 5
Great Friday staff member at the desk who was run off her feet but positive and helpful.

Posted by on 18 Sep. 2022

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Comment from Hotel Management

22 Feb. 2023 by Anna

Dear Bianca,Thank you for taking the time to review Mercure Warragul. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.We hope to welcome you back in the near future. Warm regards,Anna CoffeyGeneral ManagerMercure Warragul

5 out of 5
Staff were terrific in accommodating my very early check in; very appreciated.

Posted by on 17 Sep. 2022

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Comment from Hotel Management

22 Feb. 2023 by Anna

Dear Melissa,Thank you for taking the time to review Mercure Warragul. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.We hope to welcome you back in the near future. Warm regards,Anna CoffeyGeneral ManagerMercure Warragul

Property Features

Along with a restaurant and a coffee shop/cafe, there's a snack bar/deli on site. You can enjoy a drink at the bar/lounge. You'll find a business center on site. Event space at this hotel measures 1399 square feet (130 square meters) and includes conference space. A 24-hour health club, tour/ticket assistance, and coffee/tea in a common area are also featured at Mercure Warragul. Self parking is free. Smoking is allowed in designated areas at this 4-star Warragul hotel.

  • 1 building
  • 47 guestrooms or units
  • 3 levels
  • 1399 sq ft of conference space
  • 130 sq m of conference space
  • Built in 2015
  • Deli
  • Business facilities
  • Conference space
  • Breakfast available (surcharge)
  • Coffee in lobby
  • Dry cleaning
  • Self-service laundry
  • Express check-out
  • Storage area for luggage
  • Front-desk safe
  • Tour and ticket information
  • Concierge
  • Newspapers in lobby (free)
  • ATM
  • Elevator
  • Smoking in designated areas
  • Bar or lounge
  • Dining venue

Family Friendly Amenities

  • Family property
  • Free WiFi
  • Soundproofed rooms
  • Snack bar/deli
  • Laundry facilities
  • Refrigerator
  • Microwave (on request)
  • Free cribs/infant beds

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Parking

Free self parking

Transport

  • Train station: Drouin Station (7.8 km / 4.8 mi)
  • Property shuttles: Airport shuttle
  • Parking: Free self parking

Room Amenities

Mercure Warragul offers 47 accommodations with safes and hair dryers. Accommodations offer separate sitting areas. Beds feature Egyptian cotton sheets and premium bedding. Televisions come with premium digital channels. Business-friendly amenities include desks and phones. Additionally, rooms include irons/ironing boards and complimentary toiletries. Microwaves and in-room massages can be requested. Housekeeping is provided daily.

  • Sitting area
  • In-room dining (limited hours)
  • Television
  • Digital channels
  • Premium channels
  • Refrigerator
  • Microwave available
  • Egyptian cotton linens
  • Cribs (free)
  • Rollaway beds (surcharge)
  • Housekeeping (daily)
  • Massage in room (surcharge)
  • Hair dryer
  • Safe
  • Toiletries (free)
  • Telephone
  • Iron and ironing board
  • Desk
  • Sound-insulated rooms
  • Climate control (air conditioning)
  • Connecting rooms available

Food & Drink

For a fee, guests can enjoy cooked-to-order breakfast on weekdays from 7:00 AM to 10:30 AM and on weekends from 8:00 AM to 10:30 AM.

Newmason Bistro - This bar specializes in international cuisine and serves breakfast, lunch, and dinner.

Newmason Lounge Bar - This bar specializes in pizza and serves light fare only. Open daily.

Newmason Cafe - This café serves breakfast, brunch, lunch, and light fare. A children's menu is available. Open daily.

Room service (during limited hours) is available.

Nearby Activities

Recreational amenities at the hotel include a 24-hour health club.

Hotel Policies

Check-in

  • Check-in time starts at 2 PM
  • Minimum check-in age is: 18
  • Check-in time ends at 9 PM

Special check-in instructions:

The front desk is open during the following times:

  • Monday - Saturday: 8:00 AM - 6:00 PM
  • Sunday - Sunday: 8 AM - 6 PM
To make arrangements for check-in please contact the property at least 24 hours before arrival using the information on the booking confirmation. If you are planning to arrive after 6:00 PM please contact the property in advance using the information on the booking confirmation. Guests planning to arrive outside of normal check-in hours must contact the property in advance for check-in instructions and lockbox information. Front desk staff will greet guests on arrival.

This property's front desk is open during the following times:

  • Monday - Saturday: 8:00 AM - 6:00 PM
  • Sunday - Sunday: 8 AM - 6 PM
To arrange for check-in, guests must contact the property at least 24 hours prior to arrival using the information on the booking confirmation. Guests arriving after 6:00 PM must make advance arrangements by contacting the property using the information on the booking confirmation. Guests planning to arrive outside of normal check-in hours must contact the property in advance for check-in information and lockbox information. Front desk staff will greet guests on arrival.

Check-out

  • Check-out by 11 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are available for AUD 40.0 per night.
  • Free cribs (infant beds)!

Pet Policy

  • No pets allowed, but service animals are welcome

Policies

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation. This property accepts Visa, Mastercard, American Express, Diners Club, and debit cards. Cash is not accepted.

This property advises that enhanced cleaning and guest safety measures are currently in place. Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F. Social distancing measures are in place; staff at the property wear personal protective equipment; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitizer; contactless room service is available; masks are required in public areas; reservations are required for some onsite facilities. Contactless check-in and contactless check-out are available. Enhanced food service safety measures are in place. This property affirms that it follows the cleaning and disinfection practices of ALLSAFE (Accor Hotels).

  • Service animals are allowed
  • Service animals are exempt from fees/restrictions
  • Debit cards
  • Staffed front desk
  • Property is cleaned with disinfectant
  • Staff wear personal protective equipment
  • Protective clothing is not available for guests
  • No shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitiser
  • Social distancing measures are in place
  • Contactless check-in is available
  • Property follows a brand or regulatory agency's sanitisation guidelines ALLSAFE (Accor Hotels)
  • Property confirms they are implementing enhanced cleaning measures
  • Staff temperature checks are conducted regularly
  • Temperature checks are available to guests
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Commonly touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is available
  • Property does not follow sanitisation practices of any association
  • Guest accommodation is not sealed after cleaning
  • Electrostatic spray is not used for disinfection
  • Cashless transactions are not available
  • Masks are compulsory at the property
  • Contactless food service / room service is available
  • Reservation might be required for some facilities on site
  • Mobile key entry is not available
  • Food service has been amended for enhanced safety

Fees

Guests will be asked to pay the following charges at the property:

  • Deposit: AUD 100 per accommodation, per stay

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for cooked-to-order breakfast: approximately AUD 5.50–27.00 per person
  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)
  • Rollaway bed fee: AUD 40.0 per night
  • Credit card charges are subject to a surcharge of 1.3 percent

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Mercure Warragul Hotel
  • Mercure Warragul
  • Mercure Warragul Hotel
  • Mercure Warragul Warragul
  • Mercure Warragul Hotel Warragul

You should know

  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
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Frequently Asked Questions

*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.