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4.8 out of 5

"We concluded our Great Ocean Road trip by spending a few days relaxing in the is resort. It is a first rate resort and we enjoyed the facilities provi ... " More

By a verified traveller on Thu 17 Feb 2022

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Hotel Description

A luxury stay in Jan Juc awaits you at RACV Torquay Resort. Within steps you'll find Torquay Golf Club and Front Beach within a 20-minute stroll. Highlights at this beach hotel include a full-service spa, a golf course, and a restaurant.

Free WiFi, balconies, and flat-screen TVs are featured in all 92 soundproofed rooms. Dining in is an option with 24-hour room service, and minibars provide refreshments. Separate bathtubs and showers, coffee/tea makers, and safes are also available.

A relaxing day at One Spa can include massages, body wraps, and facials along with hydrotherapy and mani/pedis. The restaurant, Number One, serves local cuisine and is open for breakfast, lunch, and dinner. At the hotel's own lounge bar, you can stop for a drink. Enjoy the 2 outdoor tennis courts, indoor swimming pool and gym plus access to a driving range. Business travelers can take advantage of a conference center, a meeting room, and a business center. Additionally, you'll find free WiFi in public areas, a Turkish bath/hammam, and a spa tub. There's also the convenience of free self parking.

With a stay at this 5-star Jan Juc hotel, you'll be 7.2 km (4.4 mi) from Great Otway National Park.

Golf View Room

Bed Count 1 King Bed Maximum Occupancy 3 Max
AU$182* Per night/room 13 Jun. - 14 Jun.

Ocean Spa Suite

Bed Count 1 King Bed Maximum Occupancy 4 Max

Ocean View Room

Bed Count 1 King Bed Maximum Occupancy 3 Max

Premium Ocean View Room

Bed Count 1 King Bed Maximum Occupancy 3 Max

RACV Torquay Resort ratings based on 211 Verified Reviews

Review Summary
4.8 out of 5 5.0 out of 5.0
Room cleanliness 5.0 out of 5.0
Service & staff 4.5 out of 5.0
Room comfort 4.5 out of 5.0
Hotel condition 5.0 out of 5.0

Guest reviews for RACV Torquay Resort

Everyone (77) Couples (98) Family (30)
5 out of 5
We concluded our Great Ocean Road trip by spending a few days relaxing in the is resort. It is a first rate resort and we enjoyed the facilities provided. The check in was quick and efficient and the staff are friendly. Highly recommend!

Posted by on 17 Feb. 2022

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Comment from Hotel Management

22 Feb. 2022 by Miki Monahan

Dear Julie, Thank you for taking the time to provide feedback following your recent stay with us at the RACV Torquay Resort. It is very pleasing to read such a positive review and that you experienced great service from our Resort team. I will be sure to share your feedback with the team. We look forward to welcoming you back to the RACV Torquay Resort in the near future. Kind regards, Miki Monahan Duty Manager

5 out of 5
The property is huge! It’s an excellent resort, has indoor pool and spa, gym, wellness. The room service was amazing, food was delicious you don’t need to worry about going out to find a restaurant. Pricing was decent. Staff are helpful. Got quit few hiccups, but all attended by staff. Only complaint was the cleanliness our room was huge, only complain was that the carpet floor seems like it wasn’t vacuumed. Tables and side tables still have food marks on it. Toilet floor was quiet dirty with all markings of something sticky, same with the sink, you can see all the marks of glasses or whatever sticky stuff was put on top. Also be careful going to the pool, watch your child, one kid slipped and bump her head, my daughter trip on the mat placed in front of the entry door to the pool and hit her face on the door. Otherwise it was a great place to stay.

Posted by on 14 Feb. 2022

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Comment from Hotel Management

22 Feb. 2022 by Miki Monahan

Dear Amor, Thank you for taking the time to provide feedback following your recent stay with us at the RACV Torquay Resort. It is pleasing to read a mostly positive review, however I will address your comments with the appropriate teams. We look forward to welcoming you back to the RACV Torquay Resort in the near future. Kind regards, Miki Monahan Duty Manager

5 out of 5
Staff were wonderful. Room a little dusty

Posted by on 13 Dec. 2021

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Comment from Hotel Management

9 Jan. 2022 by Miki Monahan

Dear Daniella, Thank you for your review. We are pleased to hear that you enjoyed your stay with us at RACV Torquay Resort, and particularly the service from our wonderful team. We are sorry that you found your room to be a little dusty and will address this concern with the appropriate team. We look forward to welcoming you back to the resort in the near future. kind regards, Miki Monahan Duty Manager

5 out of 5
Great facilities, large room, very relaxing

Posted by on 12 Jul. 2021

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Comment from Hotel Management

27 Jul. 2021 by Miki Monahan

Thank you for taking the time to provide feedback following your recent stay at the RACV Torquay Resort. It is wonderful to hear that you were able to enjoy a relaxing stay with us. We look forward to welcoming your family back in the near future. Kind regards, Miki Monahan Duty Manager

5 out of 5
A Everything excellent

Posted by on 13 May 2021

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Comment from Hotel Management

20 May 2021 by Dean Newell

Thank you for taking the time to provide feedback following your recent experience at the RACV Torquay Resort. Kind regards, Dean Newell Resort Manager

4 out of 5

Posted by on 31 Jan. 2021

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Comment from Hotel Management

15 Feb. 2021 by Rowena Collings

Thank you for taking the time to provide a review following your recent experience at the RACV Torquay Resort. Kind regards, Rowena Collings Front Office Manager

5 out of 5
Overall very nice accommodation. Spacious room & within walking distance to shops.

Posted by , from Melbourne on 25 Jan. 2021

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Comment from Hotel Management

27 Jan. 2021 by Rowena Collings

Dear Karen, Thank you for taking the time to provide feedback following your recent stay at the RACV Torquay Resort. We are delighted to hear that you had a memorable experience. Kind regards, Rowena Collings Front Office Manager

5 out of 5

Posted by on 3 Jan. 2021

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Comment from Hotel Management

4 Jan. 2021 by Rowena Collings

Dear Michelle, Thank you for taking the time to provide feedback regarding your recent experience here at the RACV Torquay Resort. We look forward to welcoming you back in the near future. Kind regards, Rowena Collings Front Office Manager

3 out of 5
Was very convenient and nice large facility. Rooms large and confortable

Posted by on 1 Jan. 2021

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Comment from Hotel Management

4 Jan. 2021 by Rowena Collings

Dear Guest, Thank you for taking the time to provide feedback regarding your recent experience here at the RACV Torquay Resort. We look forward to welcoming you back in the near future. Kind regards, Rowena Collings Front Office Manager

5 out of 5
Amazing views from ocean view room. Resort well located next to Jan Juc. Easy walk into Torquay.

Posted by , from Melbourne on 14 Dec. 2020

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Comment from Hotel Management

15 Dec. 2020 by Rowena Collings

Dear Ian, Thank you for taking the time to provide feedback following your recent stay. We are delighted you had an enjoyable stay and look forward to welcoming you back in the near future. Kind regards, Rowena Collings Front Office Manager

Property Features

RACV Torquay Resort offers its guests a full-service spa, a golf course, and outdoor tennis courts. There's a restaurant on site. You can enjoy a drink at the bar/lounge. Public spaces have free WiFi. Business amenities include a business center and a meeting room. An indoor pool, a children's pool, and a health club are also featured at the luxury RACV Torquay Resort. Self parking is free. This 5-star Jan Juc hotel is smoke free.

  • 92 guestrooms or units
  • 5 levels
  • Built in 2013
  • Supervised childcare (surcharge)
  • Charging station for electric cars
  • Conference center
  • Business facilities
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-out
  • Staff is multilingual
  • Storage area for luggage
  • Front-desk safe
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Game room or arcade
  • Pool or billiards table
  • Terrace
  • Garden
  • Gift shop
  • Elevator
  • No smoking on site
  • Bar or lounge
  • Dining venue

Family Friendly Amenities

  • Family property
  • Number of indoor pools - 1
  • Children's pool
  • Free WiFi
  • Soundproofed rooms
  • Outdoor tennis courts - 2
  • Laundry facilities
  • Arcade/game room
  • Playground on site

Internet

Available in all rooms: Free WiFi , High-speed internet access

Available in some public areas: Free WiFi , Internet access in public areas - high speed

Parking

Free self parking

Transport

  • Parking: Free self parking

Room Amenities

RACV Torquay Resort offers 92 air-conditioned accommodations with minibars and safes. Rooms open to balconies. 42-inch flat-screen televisions come with pay movies. Bathrooms include separate bathtubs and showers and complimentary toiletries. Guests can surf the web using the complimentary wireless Internet access. Additionally, rooms include coffee/tea makers and irons/ironing boards. Housekeeping is offered daily and hair dryers can be requested.

  • Private balcony
  • Minibar
  • In-room dining (24 hours)
  • Flat-screen television
  • Movies for purchase
  • Coffee maker
  • Separate shower and tub
  • Housekeeping (daily)
  • Hair dryer available
  • Safe
  • Toiletries (free)
  • Telephone
  • Iron and ironing board
  • Sound-insulated rooms
  • Air conditioning
  • Ensuite bathroom
  • Connecting rooms available

Food & Drink

Number One - Overlooking the golf course, this restaurant specializes in local cuisine and serves breakfast, lunch, and dinner.

Whites Paddock - Overlooking the golf course, this bistro serves lunch and dinner.

24-hour room service is available.

Spa Services

  • Body treatments
  • Facial treatments
  • Manicures and pedicures
  • Body wraps
  • Hydrotherapy treatments
  • Massages
  • Steam room in spa

Hotel Policies

Check-in

  • Check-in time starts at 2:00 PM
  • Minimum check-in age is: 18
  • Check-in time ends at 10:00 PM

Special check-in instructions:

Front desk staff will greet guests on arrival.

Front desk staff will greet guests on arrival.

Check-out

  • Check-out by 10 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are available for AUD 60.0 per day.

Pet Policy

  • No pets allowed, but service animals are welcome

Policies

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property accepts Visa and Mastercard. Cash is not accepted. For guests' safety, the property includes a smoke detector in each accommodation. This property advises that enhanced cleaning and guest safety measures are currently in place. Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F. Social distancing measures are in place; periodic temperature checks are conducted on staff; guests are provided with hand sanitizer. Contactless check-out is available. Individually-wrapped food options are available.

  • Service animals are allowed
  • Service animals are exempt from fees/restrictions
  • Debit cards not accepted
  • Staffed front desk
  • Property is cleaned with disinfectant
  • Staff do not wear personal protective equipment
  • Protective clothing is not available for guests
  • No shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitiser
  • Social distancing measures are in place
  • Contactless check-in is not available
  • Property confirms they are implementing enhanced cleaning measures
  • Individually wrapped food options are available
  • No gap period between guests' stays
  • Staff temperature checks are conducted regularly
  • Temperature checks are not available to guests
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Commonly touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is available

Fees

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Rollaway bed fee: AUD 60.0 per day

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • RACV Resort Torquay
  • RACV Torquay Resort Jan Juc
  • RACV Torquay Resort
  • Resort Torquay
  • Torquay RACV
  • Torquay RACV Resort
  • Torquay Resort
  • Torquay Resort RACV
  • RACV Torquay Resort Victoria
  • RACV Resort
  • RACV Torquay Jan Juc
  • RACV Torquay Resort Hotel
  • RACV Torquay Resort Jan Juc
  • RACV Torquay Resort Hotel Jan Juc

You should know

  • Reservations are needed for massage services and spa treatments. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.

National Rating

This property has been awarded a star rating from the Australian Star Ratings Agency, Star Ratings Australia.

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Frequently Asked Questions

*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.