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4.8 out of 5

"First stay at this facility and it was amazing. We stayed in a ocean view room and both of us where extremely happy with the views, staff and room ser ... " More

By a verified traveller on Mon 17 Oct 2022

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Hotel Description

A luxury stay in Jan Juc awaits you at RACV Torquay Resort. Within steps you'll find Torquay Golf Club and Front Beach within a 20-minute stroll. Highlights at this beach hotel include a full-service spa, a golf course, and a restaurant.

A relaxing day at One Spa can include massages, body wraps, and facials along with hydrotherapy and mani/pedis. The restaurant, Number One, serves local cuisine and is open for breakfast, lunch, and dinner. At the hotel's own lounge bar, you can stop for a drink. Enjoy the 2 outdoor tennis courts, indoor swimming pool and gym plus access to a driving range. Business travelers can take advantage of a conference center, a meeting room, and a business center. Additionally, you'll find free WiFi in public areas, a Turkish bath/hammam, and a spa tub. There's also the convenience of free self parking.

Sights within a 20-minute walk of this 5-star Jan Juc hotel include Jan Juc Beach and Point Danger Marine Sanctuary.

RACV Torquay Resort ratings based on 219 Verified Reviews

Review Summary
4.8 out of 5 5.0 out of 5.0
Room cleanliness 5.0 out of 5.0
Service & staff 4.5 out of 5.0
Room comfort 4.5 out of 5.0
Hotel condition 5.0 out of 5.0

Guest reviews for RACV Torquay Resort

Everyone (79) Couples (101) Family (32)
5 out of 5
First stay at this facility and it was amazing. We stayed in a ocean view room and both of us where extremely happy with the views, staff and room service. Will definitely come back.

Posted by on 17 Oct. 2022

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5 out of 5
Staff were friendly and eager to help if needed. Views were breathtakingly beautiful, great facilities and a breakfast buffet that satisfied fussy teenagers....thoroughly enjoyable stay!!!

Posted by on 5 Oct. 2022

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5 out of 5

Posted by on 17 Aug. 2022

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5 out of 5

Posted by on 14 Aug. 2022

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4 out of 5
The pool spa and gym are first class facilities

Posted by on 26 Jul. 2022

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4 out of 5
Nice facility but it can be pricey

Posted by on 20 Jul. 2022

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5 out of 5
We absolutely LOVED staying here. It was spacious, backed onto the beautiful greenery of the golf course, was a short walk to the beach and so we’ll set up with buffet breakfast, gym space, lap pool, exercise classes and everything you could want. Amazing!!

Posted by on 7 Jul. 2022

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5 out of 5
It was such a nice place, staff were amazing

Posted by on 6 Jun. 2022

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5 out of 5
We concluded our Great Ocean Road trip by spending a few days relaxing in the is resort. It is a first rate resort and we enjoyed the facilities provided. The check in was quick and efficient and the staff are friendly. Highly recommend!

Posted by on 17 Feb. 2022

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Comment from Hotel Management

22 Feb. 2022 by Miki Monahan

Dear Julie, Thank you for taking the time to provide feedback following your recent stay with us at the RACV Torquay Resort. It is very pleasing to read such a positive review and that you experienced great service from our Resort team. I will be sure to share your feedback with the team. We look forward to welcoming you back to the RACV Torquay Resort in the near future. Kind regards, Miki Monahan Duty Manager

5 out of 5
The property is huge! It’s an excellent resort, has indoor pool and spa, gym, wellness. The room service was amazing, food was delicious you don’t need to worry about going out to find a restaurant. Pricing was decent. Staff are helpful. Got quit few hiccups, but all attended by staff. Only complaint was the cleanliness our room was huge, only complain was that the carpet floor seems like it wasn’t vacuumed. Tables and side tables still have food marks on it. Toilet floor was quiet dirty with all markings of something sticky, same with the sink, you can see all the marks of glasses or whatever sticky stuff was put on top. Also be careful going to the pool, watch your child, one kid slipped and bump her head, my daughter trip on the mat placed in front of the entry door to the pool and hit her face on the door. Otherwise it was a great place to stay.

Posted by on 14 Feb. 2022

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Comment from Hotel Management

22 Feb. 2022 by Miki Monahan

Dear Amor, Thank you for taking the time to provide feedback following your recent stay with us at the RACV Torquay Resort. It is pleasing to read a mostly positive review, however I will address your comments with the appropriate teams. We look forward to welcoming you back to the RACV Torquay Resort in the near future. Kind regards, Miki Monahan Duty Manager

Property Features

RACV Torquay Resort offers its guests a full-service spa, a golf course, and outdoor tennis courts. There's a restaurant on site. You can enjoy a drink at the bar/lounge. Public spaces have free WiFi. Business amenities include a business center and a meeting room. An indoor pool, a children's pool, and a health club are also featured at the luxury RACV Torquay Resort. Self parking is free. This 5-star Jan Juc hotel is smoke free.

  • 92 guestrooms or units
  • 5 levels
  • Built in 2013
  • Supervised childcare (surcharge)
  • Charging station for electric cars
  • Conference center
  • Business facilities
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-out
  • Staff is multilingual
  • Storage area for luggage
  • Front-desk safe
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Game room or arcade
  • Pool or billiards table
  • Terrace
  • Garden
  • Gift shop
  • Elevator
  • No smoking on site
  • Bar or lounge
  • Dining venue

Family Friendly Amenities

  • Family property
  • Number of indoor pools - 1
  • Children's pool
  • Free WiFi
  • Soundproofed rooms
  • Outdoor tennis courts - 2
  • Laundry facilities
  • Arcade/game room
  • Playground on site

Internet

Available in all rooms: Free WiFi , High-speed internet access

Available in some public areas: Free WiFi , Internet access in public areas - high speed

Parking

Free self parking

Transport

  • Parking: Free self parking

Room Amenities

RACV Torquay Resort offers 92 air-conditioned accommodations with minibars and safes. Rooms open to balconies. 42-inch flat-screen televisions come with pay movies. Bathrooms include separate bathtubs and showers and complimentary toiletries. Guests can surf the web using the complimentary wireless Internet access. Additionally, rooms include coffee/tea makers and irons/ironing boards. Housekeeping is offered daily and hair dryers can be requested.

  • Private balcony
  • Minibar
  • In-room dining (24 hours)
  • Flat-screen television
  • Movies for purchase
  • Coffee maker
  • Separate shower and tub
  • Rollaway beds (surcharge)
  • Housekeeping (daily)
  • Hair dryer available
  • Safe
  • Toiletries (free)
  • Telephone
  • Iron and ironing board
  • Sound-insulated rooms
  • Air conditioning
  • Ensuite bathroom
  • Connecting rooms available

Food & Drink

Number One - Overlooking the golf course, this restaurant specializes in local cuisine and serves breakfast, lunch, and dinner.

Whites Paddock - Overlooking the golf course, this bistro serves lunch and dinner.

24-hour room service is available.

Spa Services

  • Body treatments
  • Facial treatments
  • Manicures and pedicures
  • Body wraps
  • Hydrotherapy treatments
  • Massages
  • Steam room in spa

Hotel Policies

Check-in

  • Check-in time starts at 2:00 PM
  • Minimum check-in age is: 18
  • Check-in time ends at 10:00 PM

Special check-in instructions:

Front desk staff will greet guests on arrival.

Front desk staff will greet guests on arrival.

Check-out

  • Check-out by 10 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are available for AUD 60.0 per day.

Pet Policy

  • No pets allowed, but service animals are welcome

Policies

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property accepts Visa and Mastercard. Cash is not accepted. For guests' safety, the property includes a smoke detector in each accommodation. This property advises that enhanced cleaning and guest safety measures are currently in place. Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F. Social distancing measures are in place; periodic temperature checks are conducted on staff; guests are provided with hand sanitizer. Contactless check-out is available. Individually-wrapped food options are available.

  • Service animals are allowed
  • Service animals are exempt from fees/restrictions
  • Debit cards not accepted
  • Staffed front desk
  • Smoke detector
  • Property is cleaned with disinfectant
  • Staff do not wear personal protective equipment
  • Protective clothing is not available for guests
  • No shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitiser
  • Social distancing measures are in place
  • Contactless check-in is not available
  • Property confirms they are implementing enhanced cleaning measures
  • Individually wrapped food options are available
  • No gap period between guests' stays
  • Staff temperature checks are conducted regularly
  • Temperature checks are not available to guests
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Commonly touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is available

Fees

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Rollaway bed fee: AUD 60.0 per day

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • RACV Resort Torquay
  • RACV Torquay Resort Jan Juc
  • RACV Torquay Resort
  • Resort Torquay
  • Torquay RACV
  • Torquay RACV Resort
  • Torquay Resort
  • Torquay Resort RACV
  • RACV Torquay Resort Victoria
  • RACV Resort
  • RACV Torquay Jan Juc
  • RACV Torquay Resort Hotel
  • RACV Torquay Resort Jan Juc
  • RACV Torquay Resort Hotel Jan Juc

You should know

  • Reservations are needed for massage services and spa treatments. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.

National Rating

This property has been awarded a star rating from the Australian Star Ratings Agency, Star Ratings Australia.

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Frequently Asked Questions

*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.