4.8 out of 5

"Great resort, can’t fault it. The hot buffet breakfast options were minimal, but not worth a complaint. Planning to come back again in the future, we ... " More

By a verified traveller on Mon 03 Sep 2018

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Hotel Description

A luxury stay in Surf Coast awaits you at RACV Torquay Resort. Within steps you'll find Torquay Golf Club and Front Beach within a 20-minute stroll. Highlights at this beach hotel include a full-service spa, a golf course and a restaurant.

Free WiFi, balconies and flat-screen TVs are featured in all 92 rooms. Dining in is an option with 24-hour room service, and minibars provide refreshments. Additionally, separate bathtubs and showers, coffee/tea makers and safes are available.

A relaxing day at One Spa can include massages, body wraps and facials along with hydrotherapy and mani/pedis. The restaurant, Number One, serves local cuisine and is open for breakfast, lunch and dinner. At the hotel's own bar/lounge, you can stop for a drink. Enjoy the 2 outdoor tennis courts, indoor swimming pool and health club plus access to a driving range. Business travellers can take advantage of a conference centre, a meeting room and a business centre. Plus you'll find free WiFi in public areas, a Turkish bath/hammam and a spa tub. Buffet breakfast is available for free. There's also the convenience of free self parking.

Attractions within a 20-minute drive of this 5-star Surf Coast hotel include Bell's Beach and Barwon Heads Golf Club.

Golf View Room

Bed Count 1 King Bed Maximum Occupancy 3 Max
AU$179 per night

Ocean Spa Suite

Bed Count 1 King Bed Maximum Occupancy 3 Max

Ocean View Room

Bed Count 1 King Bed Maximum Occupancy 3 Max

Premium Ocean View Room

Bed Count 1 King Bed Maximum Occupancy 3 Max

RACV Torquay Resort ratings based on 182 Verified Reviews

Review Summary
4.8 out of 5 5.0 out of 5.0
Room cleanliness 5.0 out of 5.0
Service & staff 4.5 out of 5.0
Room comfort 4.5 out of 5.0
Hotel condition 5.0 out of 5.0

Guest reviews for RACV Torquay Resort

Everyone (66) Couples (87) Family (27)
5 out of 5

Posted by on 17 Jul. 2019

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Comment from Hotel Management

18 Jul. 2019 by Dean Newell

Thank you for taking the time to provide feedback following your recent experience here at RACV Torquay Resort. Kind regards, Dean Newell Resort Manager

5 out of 5
great trip and great service and everything was fantastic

Posted by on 14 Jul. 2019

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Comment from Hotel Management

16 Jul. 2019 by Dean Newell – Resort Manager

Thank you for taking the time to provide feedback following your recent stay with us at the RACV Torquay Resort. It is very pleasing to read such a positive review and I will be sure to share your feedback with the team. We look forward to welcoming you back to the RACV Torquay Resort in the near future. Kind regards, Dean Newell – Resort Manager

5 out of 5
Very comfortable room size and very quiet, quality bathroom.

Posted by on 11 Jul. 2019

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Comment from Hotel Management

12 Jul. 2019 by Dean Newell

Thank you for taking the time to provide feedback regarding your recent stay at RACV Torquay Resort. It is wonderful to read such a positive review and that you enjoyed your stay. We look forward to welcoming you back in the near future. Kind regards, Dean Newell Resort Manager

3 out of 5

Posted by on 3 Jul. 2019

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Comment from Hotel Management

4 Jul. 2019 by Dean Newell

Thank you for taking the time to provide feedback following your recent experience here at RACV Torquay Resort. Kind regards, Dean Newell - Resort Manager

5 out of 5
We have stayes here now for the 2nd time and absolutely love it. The service is phenominal. Accommodation is next to none. There was abit of confusion between what was bookes through wotif compared to the room that was given to us but the guys were quick to fix this and in no time we had one of the best views. We will be going back again reall soon.

Posted by on 23 Jun. 2019

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Comment from Hotel Management

23 Jun. 2019 by Dean Newell – Resort Manager

Thank you for taking the time to provide feedback following your recent stay with us at the RACV Torquay Resort. It is very pleasing to read such a positive review and I will be sure to share your feedback with the team. We look forward to welcoming you back to the RACV Torquay Resort in the near future. Kind regards, Dean Newell – Resort Manager

5 out of 5

Posted by on 20 Jun. 2019

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Comment from Hotel Management

21 Jun. 2019 by Dean Newell

Thank you for taking the time to provide feedback regarding your recent experience here at RACV Torquay Resort. We look forward to welcoming you back in the near future. Kind regards, Dean Newell Resort Manager

5 out of 5

Posted by on 12 Jun. 2019

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Comment from Hotel Management

12 Jun. 2019 by Dean Newell – Resort Manager

Thank you for taking the time to provide feedback following your recent stay with us at the RACV Torquay Resort. We look forward to welcoming you back to the RACV Torquay Resort in the near future. Kind regards, Dean Newell – Resort Manager

2 out of 5
The rooms were big and very beautifully set up. Loved the wide spread at the buffet breakfast. Lovely setting too. My bed was unfortunately gave me great back pain and discomfort throughout the night. The bed was sunken in in the middle. Its 2 single beds shipped together into a king size bed. My side of the bed was sunk very badly in the the middle. Work up at 6 am with a sore back. Called the reception and was asked .." So what do you what me do to? Change the mattress or are you just informing me" I told him I do not want him to change the mattress. My wife was still sleep at that time and did not want to disturb her sleep. It was our anniversary celebration and I read the reviews and went for the best. Apparently RACV was rated 4.8/5. We had stayed with peppers and have been very happy. But they were only rated 4.4/5. Thinking I am going for a better accommodation, I booked RACV. That kind of mattress has no place in a hotel like RAVC. Its a disgrace. We tried explaining to the receptionist. He was defensive and unfriendly. It made it all look that I am unreasoble in my complaint. I told him I might stay for an additional night and if he could do something special, he said he can offer a 50% discount on the room rates. It was a joke - the discounted rate was exactly the same rate I paid for the room when I booked through WOTIF !! I struggle to find out what special he was offering. When the rates in your website were of the same price.

Posted by , from Canberra on 26 May 2019

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Comment from Hotel Management

30 May 2019 by Dean Newell

Thank you for taking the time to provide feedback regarding your recent stay here at RACV Torquay Resort. Naturally, I was concerned to learn of your experiences during your recent stay which do not meet the exceptional standards we pride ourselves upon. We would appreciate the opportunity to discuss your stay in further detail. If you have the time, please contact our Hotel Duty Manager on +61 3 5261 1600. Kind regards, Dean Newell Resort Manager

5 out of 5
What's not to like? Place was spotless, staff friendly and room was huge and surprisingly silent. Breakfast was ample. Great resort facilities for a loner or a family.

Posted by on 28 Apr. 2019

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Comment from Hotel Management

2 May 2019 by Dean Newell

Thank you for taking the time to provide feedback regarding your recent stay here at RACV Torquay Resort. It is wonderful to read such a positive review and that you had such a memorable experience. We look forward to welcoming you back to RACV Torquay Resort in the near future. Kind regards, Dean Newell Resort Manager

5 out of 5
The rooms were very spacious and facilities were great - loved the big pool and spa.. Service was very slow in lounge area but other than that we enjoyed the stay

Posted by on 28 Apr. 2019

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Comment from Hotel Management

2 May 2019 by Dean Newell

Thank you for taking the time to provide feedback regarding your recent stay here at RACV Torquay Resort. It is wonderful to read that you enjoyed the facilities we have on offer. It is disappointing that the service you encountered at Harding's Lounge did not meet expectations. I will be sure to share this feedback with the respective teams. We look forward to welcoming you back to RACV Torquay Resort in the near future. Kind regards, Dean Newell Resort Manager

Property Features

RACV Torquay Resort offers its guests a full-service spa, a golf course, and outdoor tennis courts. There's a restaurant on site. You can enjoy a drink at the bar/lounge. Free breakfast is available. Public spaces have free WiFi. Business amenities include a business centre and a meeting room. An indoor pool, a kid's pool, and a health club are also featured at the luxury RACV Torquay Resort. Self parking is free. This 5-star Surf Coast hotel is smoke free.

  • 92 guestrooms or units
  • 5 levels
  • Built in 2013
  • Buffet breakfast (free)
  • Dining venue
  • Bar or lounge
  • Supervised kids' activities (surcharge)
  • Conference centre
  • Business facilities
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-out
  • Staff members are multilingual
  • Storage area for luggage
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Games room or arcade
  • Pool or billiards table
  • Gift shop
  • Lift
  • No smoking on site

Family Friendly Amenities

  • Family property
  • Indoor pool
  • Children's pool
  • Free WiFi
  • Outdoor tennis courts - 2
  • Laundry facilities
  • Arcade/game room
  • Playground on site

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Parking

Free self parking

Transport

  • Airport: Melbourne, VIC (MEL-Tullamarine) (115.4 km / 71.7 mi)
  • Parking: Free self parking

Room Amenities

RACV Torquay Resort offers 92 forms of air-conditioned accommodation with minibars and a safe. Rooms open to balconies. 42-inch Flat-screen televisions come with pay-per-view films. Bathrooms include a separate bath and shower and complimentary toiletries. Guests can surf the web using complimentary wireless Internet access. Additionally, rooms include coffee/tea makers and an iron/ironing board. Housekeeping is offered on a daily basis and hairdryers can be requested.

  • Private balcony
  • Minibar
  • In-room dining (24 hours)
  • Flat-screen television
  • Films for purchase
  • Coffee maker
  • Separate shower and tub
  • Housekeeping (daily)
  • Hairdryer available
  • Safe
  • Toiletries (free)
  • Telephone
  • Iron and ironing board
  • Air conditioning
  • Ensuite bathroom
  • Connecting rooms available

Food & Drink

Guests are served a free buffet breakfast.

Number One – Overlooking the golf course, this restaurant specialises in local cuisine and serves breakfast, lunch and dinner.

Whites Paddock – Overlooking the golf course, this bistro serves lunch and dinner.

24-hour room service is available.

Spa Services

  • Steam room in spa
  • Manicures and pedicures
  • Body wraps
  • Body treatments
  • Facial treatments
  • Hydrotherapy treatments
  • Massages

Hotel Policies

Check-in

  • Check-in time starts at 2 PM
  • Check-in time ends at 9 PM
  • Minimum check-in age is 18

Check-out

  • Check-out by 10 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are available for AUD 60.0 per day.
  • Cribs (infant beds) are not available.

Pets

  • No pets allowed, but service animals are welcome

Policies

Guests booked Auto Club Member room types must present valid RACV membership ID at check-in.

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card or debit card for incidental charges and government-issued photo identification are required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

  • No rollaway/extra beds available
  • No cots (infant beds) available
  • Only service animals are allowed

Fees

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Rollaway bed fee: AUD 60.0 per day

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • RACV Torquay Resort
  • RACV Resort
  • RACV Torquay Resort Jan Juc
  • RACV Torquay Resort Victoria
  • RACV Torquay Jan Juc

You should know

  • Reservations are needed for massage services and spa treatments. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.

National Rating

This property has been awarded a star rating from the Australian star ratings agency, Star Ratings Australia.

*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.