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4.8 out of 5

"Great facilities, large room, very relaxing " More

By a verified traveller on Mon 12 Jul 2021

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Hotel Description

A luxury stay in Jan Juc awaits you at RACV Torquay Resort. Within steps you'll find Torquay Golf Club and Front Beach within a 20-minute stroll. Highlights at this beach hotel include a full-service spa, a golf course, and a restaurant.

Free WiFi, balconies, and flat-screen TVs are featured in all 92 soundproofed rooms. Dining in is an option with 24-hour room service, and minibars provide refreshments. Separate bathtubs and showers, coffee/tea makers, and safes are also available.

A relaxing day at One Spa can include massages, body wraps, and facials along with hydrotherapy and mani/pedis. The restaurant, Number One, serves local cuisine and is open for breakfast, lunch, and dinner. At the hotel's own lounge bar, you can stop for a drink. Enjoy the 2 outdoor tennis courts, indoor swimming pool and health club plus access to a driving range. Business travelers can take advantage of a conference center, a meeting room, and a business center. Additionally, you'll find free WiFi in public areas, a Turkish bath/hammam, and a spa tub. There's also the convenience of free self parking.

Sights within a 20-minute walk of this 5-star Jan Juc hotel include Jan Juc Beach and Point Danger Marine Sanctuary.

Golf View Room

Bed Count 1 King Bed Maximum Occupancy 3 Max
AU$256* Per night/room 26 Oct. - 27 Oct.

Ocean Spa Suite

Bed Count 1 King Bed Maximum Occupancy 4 Max

Ocean View Room

Bed Count 1 King Bed Maximum Occupancy 3 Max

Premium Ocean View Room

Bed Count 1 King Bed Maximum Occupancy 3 Max

RACV Torquay Resort ratings based on 208 Verified Reviews

Review Summary
4.8 out of 5 5.0 out of 5.0
Room cleanliness 5.0 out of 5.0
Service & staff 4.5 out of 5.0
Room comfort 4.5 out of 5.0
Hotel condition 5.0 out of 5.0

Guest reviews for RACV Torquay Resort

Everyone (76) Couples (98) Family (29)
5 out of 5
Great facilities, large room, very relaxing

Posted by on 12 Jul. 2021

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Comment from Hotel Management

27 Jul. 2021 by Miki Monahan

Thank you for taking the time to provide feedback following your recent stay at the RACV Torquay Resort. It is wonderful to hear that you were able to enjoy a relaxing stay with us. We look forward to welcoming your family back in the near future. Kind regards, Miki Monahan Duty Manager

5 out of 5
A Everything excellent

Posted by on 13 May 2021

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Comment from Hotel Management

20 May 2021 by Dean Newell

Thank you for taking the time to provide feedback following your recent experience at the RACV Torquay Resort. Kind regards, Dean Newell Resort Manager

4 out of 5

Posted by on 31 Jan. 2021

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Comment from Hotel Management

15 Feb. 2021 by Rowena Collings

Thank you for taking the time to provide a review following your recent experience at the RACV Torquay Resort. Kind regards, Rowena Collings Front Office Manager

5 out of 5
Overall very nice accommodation. Spacious room & within walking distance to shops.

Posted by , from Melbourne on 25 Jan. 2021

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Comment from Hotel Management

27 Jan. 2021 by Rowena Collings

Dear Karen, Thank you for taking the time to provide feedback following your recent stay at the RACV Torquay Resort. We are delighted to hear that you had a memorable experience. Kind regards, Rowena Collings Front Office Manager

5 out of 5

Posted by on 3 Jan. 2021

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Comment from Hotel Management

4 Jan. 2021 by Rowena Collings

Dear Michelle, Thank you for taking the time to provide feedback regarding your recent experience here at the RACV Torquay Resort. We look forward to welcoming you back in the near future. Kind regards, Rowena Collings Front Office Manager

3 out of 5
Was very convenient and nice large facility. Rooms large and confortable

Posted by on 1 Jan. 2021

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Comment from Hotel Management

4 Jan. 2021 by Rowena Collings

Dear Guest, Thank you for taking the time to provide feedback regarding your recent experience here at the RACV Torquay Resort. We look forward to welcoming you back in the near future. Kind regards, Rowena Collings Front Office Manager

5 out of 5
Amazing views from ocean view room. Resort well located next to Jan Juc. Easy walk into Torquay.

Posted by , from Melbourne on 14 Dec. 2020

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Comment from Hotel Management

15 Dec. 2020 by Rowena Collings

Dear Ian, Thank you for taking the time to provide feedback following your recent stay. We are delighted you had an enjoyable stay and look forward to welcoming you back in the near future. Kind regards, Rowena Collings Front Office Manager

5 out of 5
Excellent views. Quiet spacious comfy rooms. Close to town and beaches . Great amenities such as pool and gym

Posted by , from Kialla on 4 Dec. 2020

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Comment from Hotel Management

15 Dec. 2020 by Rowena Collings

Dear Rob, Thank you for taking the time to provide feedback following your recent stay. We are delighted you had an enjoyable stay and look forward to welcoming you back in the near future. Kind regards, Rowena Collings Front Office Manager

5 out of 5
Friendly Customer Service, spacious rooms with modern amenities, good food. Pool & Gym, underground parking.

Posted by , from Melbourne on 20 Feb. 2020

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Comment from Hotel Management

20 Feb. 2020 by General Manager

Dear Kerry, Thank you for taking the time to provide feedback following your stay with us at the RACV Torquay Resort. It's very pleasing to read such a positive review. We hope to welcome you back to the RACV Torquay Resort in the near future. Kind regards, Dean Newell Resort Manager

5 out of 5
Love RACV, staff are amazing, spa incredible - highly recommend!

Posted by , from Melbourne on 12 Feb. 2020

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Comment from Hotel Management

13 Feb. 2020 by General Manager

Dear Stephanie, Thank you for taking the time to provide feedback following your recent stay with us at the RACV Torquay Resort. We’re delighted that your stay has exceeded your expectations, we will be sure to pass your feedback onto the relevant teams. We look forward to welcoming you back to the RACV Torquay Resort in the near future. Kind regards, Dean Newell Resort Manager

Property Features

RACV Torquay Resort offers its guests a full-service spa, a golf course, and outdoor tennis courts. There's a restaurant on site. You can enjoy a drink at the bar/lounge. Public spaces have free WiFi. Business amenities include a business center and a meeting room. An indoor pool, a children's pool, and a health club are also featured at the luxury RACV Torquay Resort. Self parking is free. This 5-star Jan Juc hotel is smoke free.

  • 92 guestrooms or units
  • 5 levels
  • Built in 2013
  • Dining venue
  • Bar or lounge
  • Supervised kid's activities (surcharge)
  • Charging station for electric cars
  • Conference center
  • Business facilities
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-out
  • Staff is multilingual
  • Storage area for luggage
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Game room or arcade
  • Pool or billiards table
  • Terrace
  • Garden
  • Gift shop
  • Elevator
  • No smoking on site

Family Friendly Amenities

  • Family property
  • Indoor pool
  • Children's pool
  • Free WiFi
  • Soundproofed rooms
  • Outdoor tennis courts - 2
  • Laundry facilities
  • Arcade/game room
  • Playground on site

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Parking

Free self parking

Transport

  • Parking: Free self parking

Room Amenities

RACV Torquay Resort offers 92 air-conditioned accommodations with minibars and safes. Rooms open to balconies. 42-inch flat-screen televisions come with pay movies. Bathrooms include separate bathtubs and showers and complimentary toiletries. Guests can surf the web using the complimentary wireless Internet access. Additionally, rooms include coffee/tea makers and irons/ironing boards. Housekeeping is offered daily and hair dryers can be requested.

  • Private balcony
  • Minibar
  • In-room dining (24 hours)
  • Flat-screen television
  • Movies for purchase
  • Coffee maker
  • Separate shower and tub
  • Housekeeping (daily)
  • Hair dryer available
  • Safe
  • Toiletries (free)
  • Telephone
  • Iron and ironing board
  • Sound-insulated rooms
  • Air conditioning
  • Ensuite bathroom
  • Connecting rooms available

Food & Drink

Number One - Overlooking the golf course, this restaurant specializes in local cuisine and serves breakfast, lunch, and dinner.

Whites Paddock - Overlooking the golf course, this bistro serves lunch and dinner.

24-hour room service is available.

Spa Services

  • Body treatments
  • Facial treatments
  • Manicures and pedicures
  • Body wraps
  • Hydrotherapy treatments
  • Massages
  • Steam room in spa

Hotel Policies

Check-in

  • Check-in time starts at 2:00 PM
  • Minimum check-in age is: 18
  • Check-in time ends at 10:00 PM

Special check-in instructions:

Front desk staff will greet guests on arrival.

Front desk staff will greet guests on arrival.

Check-out

  • Check-out by 10 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are available for AUD 60.0 per day.
  • Cribs (infant beds) are not available.

Pet Policy

  • No pets allowed, but service animals are welcome

Policies

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property accepts Visa and Mastercard. Cash is not accepted. For guests' safety, the property includes a smoke detector in each accommodation. This property advises that enhanced cleaning and guest safety measures are currently in place. Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F. Social distancing measures are in place; periodic temperature checks are conducted on staff; guests are provided with hand sanitizer. Contactless check-out is available. Individually-wrapped food options are available.

  • No cots (infant beds) available
  • Service animals are allowed
  • Service animals are exempt from fees/restrictions
  • Debit cards not accepted
  • Staffed front desk
  • Property is cleaned with disinfectant
  • Staff do not wear personal protective equipment
  • Protective clothing is not available for guests
  • No shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitiser
  • Social distancing measures are in place
  • Contactless check-in is not available
  • Property confirms they are implementing enhanced cleaning measures
  • Individually wrapped food options are available
  • No gap period between guests' stays
  • Staff temperature checks are conducted regularly
  • Temperature checks are not available to guests
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Commonly touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is available

Fees

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Rollaway bed fee: AUD 60.0 per day

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • RACV Resort Torquay
  • RACV Torquay Resort Jan Juc
  • RACV Torquay Resort
  • Resort Torquay
  • Torquay RACV
  • Torquay RACV Resort
  • Torquay Resort
  • Torquay Resort RACV
  • RACV Torquay Resort Victoria
  • RACV Resort
  • RACV Torquay Jan Juc
  • RACV Torquay Resort Hotel
  • RACV Torquay Resort Jan Juc
  • RACV Torquay Resort Hotel Jan Juc

You should know

  • Reservations are needed for massage services and spa treatments. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.

National Rating

This property has been awarded a star rating from the Australian Star Ratings Agency, Star Ratings Australia.

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Frequently asked questions

*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.