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3.9 out of 5

"Nice place to stay but the room was pretty dirty, bug, dirt, cobwebs all over the floor and benches, just needed to be cleaned prior to arrival " More

By a verified traveller on Fri 02 Jul 2021

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Hotel Description

A family-friendly stay in Torquay awaits you at Beachfront Resort Torquay. Within steps you'll find Torquay Beach and Front Beach within a 15-minute stroll. Highlights at this resort include an outdoor swimming pool, an indoor swimming pool, and in-room kitchens.

Flat-screen TVs with digital channels are featured in all 80 individually decorated rooms, and you can enjoy free WiFi, balconies or patios, and DVD players. Kitchens come with microwaves, stovetops, and dishwashers, making in-room dining convenient. Free bottled water, hair dryers, and irons/ironing boards are also available.

Enjoy the gym, outdoor tennis court, kids' swimming pool, and pool loungers. Additionally, you'll find a snack bar/deli and laundry facilities. There's also the convenience of limited parking.

Sights within a 20-minute walk of this 4-star Torquay resort include Torquay Central Farmers Market and Surf World Museum.

Standard Double Room

Bed Count 1 Full Bed Maximum Occupancy 2 Max
AU$205* Per night/room 3 Nov. - 4 Nov.

Deluxe Family Apartment

Bed Count 2 Queen Beds Maximum Occupancy 6 Max

Executive Studio, Jetted Tub, Resort View

Bed Count 1 King Bed Maximum Occupancy 2 Max

Deluxe Two Bedroom Apartment

Bed Count 2 Queen Beds Maximum Occupancy 4 Max

Deluxe Queen Hotel Room

Bed Count 1 Full Bed Maximum Occupancy 2 Max

One Bedroom Honeymoon Apartment

Bed Count 1 King Bed Maximum Occupancy 2 Max

Beachfront Resort Torquay ratings based on 473 Verified Reviews

Review Summary
3.9 out of 5 4.0 out of 5.0
Room cleanliness 3.5 out of 5.0
Service & staff 3.5 out of 5.0
Room comfort 3.0 out of 5.0
Hotel condition 4.0 out of 5.0

Guest reviews for Beachfront Resort Torquay

Everyone (147) Couples (182) Family (140)
4 out of 5

Posted by on 14 Jul. 2021

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Comment from Hotel Management

1 Sep. 2021 by Surf Coast Rentals

Thank you for your stay. Look forward to having you stay again.

3 out of 5
Nice place to stay but the room was pretty dirty, bug, dirt, cobwebs all over the floor and benches, just needed to be cleaned prior to arrival

Posted by on 2 Jul. 2021

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Comment from Hotel Management

21 Jul. 2021 by Surf coast rentals

Thank you for your message, we have passed on your comments to the housekeeping team. Stay safe. Regards, Surf coast rentals Team

3 out of 5
proximity to beach and CBD, Though Sauna was not in operation , no indoor kids pool Only 1.7m depth, no SPA available, only outside which is not ideal for VIC Winter holidays

Posted by on 2 Jul. 2021

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Comment from Hotel Management

2 Jul. 2021 by SCHR

Hello, Thank you for your feedback. Kind regards, Surf Coast Holiday Rentals

2 out of 5
You may not get access to the outdoor pool - this depends on your booking. The TV is in an awkward position which makes it difficult to watch.

Posted by on 11 May 2021

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Comment from Hotel Management

11 May 2021 by Ashlea

Hi Rebecca, Everyone has access to the pool unless there was a maintenance issue. The swipe card is what gives you access to the amenities. As for the television I have taken that on board and sent the review to our property manager. Thank you for taking the time out to write a review. we hope to see you again. kind Regards Ashlea- Surf Coast Holiday Rentals

4 out of 5
Great location

Posted by on 25 Apr. 2021

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Comment from Hotel Management

4 May 2021 by SCHR

Great to hear! Than you, Surf Coast Holiday Rentals

3 out of 5
There were used ear buds in the bathroom drain!

Posted by on 25 Apr. 2021

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Comment from Hotel Management

4 May 2021 by SCHR

Hello, Thank you for your feedback, we will address these issues. Thank you Surf Coast Holiday Rentals

3 out of 5
The location is very good, close to beach, rooms are big, comfortable, large shower. Our booking was managed by Surf Coast Rentals, in our room there were stickers everywhere saying what you can or can not do! Didn’t like that there was no linen change, cleaning your room or replenishing the amenities and NO wifi! There were strict instructions to wash the dishes before you leave, but no detergent provided. I thought especially these days with COVID, this should have left to the staff to do, to be sure that everything is properly cleaned and sanitised. The key card for the garage didn’t always worked , others, like us, had to reverse back up and swipe again.

Posted by on 16 Apr. 2021

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Comment from Hotel Management

16 Apr. 2021 by Surf Coast Holiday Rentals.

Hello, Thank you for your review and feedback, We will definitely take any feedback onboard to review. As for the Wi-Fi all rooms we manage at the resort do actually have free Wi-Fi generally there is a sign in the room with the details however if you called our office we would've been able to provide these for you. Again thank you for providing this feedback, should you have any questions please let our office know. Kind regards, Surf Coast Holiday Rentals.

2 out of 5
The apartment was very dusty. It looked like no one cleaned in a long time. Not happy with the service too, we left a message that the apartment need it a dust , no one took attention of that , but they told us: Oh you should have called us!

Posted by on 6 Mar. 2021

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Comment from Hotel Management

16 Mar. 2021 by India

Hi, I am very sorry to hear the room wasn't up to standard. Thank you for letting us know, we take this review seriously and will pass this information onto our cleaning team. Kind regards, Surf Coast Holiday Rentals

4 out of 5
pools are amazing, outdoor heated pool was the best and the ocean directly across the road was ideal. Highly recommend the calamari from the onsite bar/ restaurant. Thats where the good review finishes, so now the rooms. The carpets are filthy and the bathroom had cobwebs. Balcony also had cobwebs and needed a good sweep.

Posted by on 14 Feb. 2021

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Comment from Hotel Management

8 Mar. 2021 by SCHR

Hello, We are so glad you enjoyed your stay, thank you for your feedback regarding the carpets and cobweb situation.

5 out of 5
My daughter and I loved the outdoor pools. Great facilities all round

Posted by on 11 Feb. 2021

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Comment from Hotel Management

15 Feb. 2021 by Surf Coast Rentals

Thank you for your review. We hope to see you again. Regards, Surf Coast Rentals

About the Beachfront Resort Torquay

Location 100A The Esplanade, Torquay, VIC 3228

Property Features

There's a snack bar/deli on site. Beachfront Resort Torquay offers its guests an indoor pool, an outdoor pool, an outdoor tennis court, and a fitness center. A children's pool, tour/ticket assistance, and barbecue grills are also featured at the family-friendly Beachfront Resort Torquay. Smoking is allowed in designated areas at this 4-star Torquay resort.

  • 1 building
  • 80 guestrooms or units
  • 3 levels
  • Deli
  • Towels for the beach
  • Poolside lounge chairs
  • Umbrellas for the pool
  • Self-service laundry
  • Tour and ticket information
  • Garden
  • BBQ grill(s)
  • Gift shop
  • Fireplace in lobby
  • Television in lobby
  • Elevator
  • Smoking in designated areas

Family Friendly Amenities

  • Family property
  • Outdoor pool
  • Indoor pool
  • Children's pool
  • Free WiFi
  • Outdoor tennis court
  • Kitchen
  • Snack bar/deli
  • Laundry facilities
  • Playground on site
  • Microwave
  • DVD player

Internet

Available in all rooms: Free WiFi

Parking

Parking (limited spaces) , Free parking nearby

Room Amenities

Beachfront Resort Torquay offers 80 air-conditioned accommodations, which are accessible via exterior corridors and feature DVD players and complimentary bottled water. Rooms open to balconies or patios. Each accommodation is individually furnished and decorated. Accommodations at this 4-star resort have kitchens with stovetops, microwaves, cookware/dishes/utensils, and dishwashers. Bathrooms include shower/tub combinations, complimentary toiletries, and hair dryers. Guests can surf the web using the complimentary wireless Internet access (speed: 25+ Mbps). 32-inch flat-screen televisions come with digital channels. Additionally, rooms include irons/ironing boards and blackout drapes/curtains.

  • In-room kitchen
  • Private balcony or patio
  • Flat-screen television
  • Digital channels
  • DVD player
  • Microwave
  • Oven
  • Stove
  • Dishwasher
  • Electric kettle
  • Kitchenware
  • Shower and tub combination
  • Hair dryer
  • Toiletries (free)
  • Iron and ironing board
  • Blackout drapes
  • Exterior corridor access
  • Air conditioning
  • Ensuite bathroom
  • Unique furnishings
  • Unique decor
  • Free tea bags/instant coffee
  • Wardrobe or closet

Hotel Policies

Check-in

  • Check-in time starts at 2 PM
  • Minimum check-in age is: 18
  • Check-in time ends at anytime

Special check-in instructions:

There is no front desk at this property. The check-in location differs from the property location. To check in, go to 20 Pearl St, Torquay VIC To make arrangements for check-in please contact the property at least 24 hours before arrival using the information on the booking confirmation. Guests will receive an email 48 hours before arrival with check-in instructions. The host will greet guests on arrival.

This property does not have a front desk. The check-in location differs from the property location. To check in, guests will need to go to 20 Pearl St, Torquay VIC
To arrange for check-in, guests must contact the property at least 24 hours prior to arrival using the information on the booking confirmation. Guests will receive an email 48 hours before arrival with check-in information. The host will greet guests on arrival.

Check-out

  • Check-out by 10 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Cribs (infant beds) are not available.

Pet Policy

  • No pets allowed, but service animals are welcome

Policies

Charges for extra guests may apply and vary according to property policy.

A credit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation. This property accepts Visa, Mastercard, and American Express. Cash is not accepted.

For guests' safety, the property includes a smoke detector in each accommodation. This property advises that enhanced cleaning and guest safety measures are currently in place. Disinfectant is used to clean the property. Social distancing measures are in place; staff at the property wear personal protective equipment; guests are provided with hand sanitizer.

  • No rollaway/extra beds available
  • No cots (infant beds) available
  • Parking height restrictions apply
  • Service animals are allowed
  • Service animals are exempt from fees/restrictions
  • Guests will receive an email with special check-in instructions
  • Debit cards not accepted
  • Host will greet you
  • Property is cleaned with disinfectant
  • Staff wear personal protective equipment
  • Protective clothing is not available for guests
  • No shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitiser
  • Social distancing measures are in place
  • Contactless check-in is not available
  • Property confirms they are implementing enhanced cleaning measures
  • Individually wrapped food options are not available
  • No gap period between guests' stays
  • Property confirms they are implementing guest safety measures

Fees

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • A late check-out fee will be charged

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Beachfront Resort Torquay
  • Torquay Beachfront Resort
  • Beachfront Resort Torquay Victoria
  • Beachfront Torquay
  • Beachfront Torquay Torquay
  • Beachfront Resort Torquay Resort
  • Beachfront Resort Torquay Torquay
  • Beachfront Resort Torquay Resort Torquay
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Frequently asked questions

*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.