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4.0 out of 5

"Very clean rooms & friendly staff " More

By a verified traveller on Tue 19 Apr 2022

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Hotel Description

At The Sands Torquay, you'll be 0.1 km (0.1 mi) from Torquay Sands Golf Club and 9.7 km (6 mi) from Bellbrae Estate Winery. Highlights at this hotel include a golf course, a restaurant, and an indoor swimming pool.

Shirley's is the hotel's own bar. Enjoy the gym and outdoor tennis court as well as access to golf lessons and a driving range. Added amenities include a coffee shop/cafe and laundry facilities. Each morning continental breakfast is served between 7:00 AM and 11:00 AM. Bring your pet along and take advantage of this property's pet-friendly amenities including food and water bowls and litter boxes. There's also the convenience of free self parking.

Sights within a 20-minute drive of this 4-star Torquay hotel include Geelong Waurn Ponds Campus and Bell's Beach.

Urban Classic Accessible Twin

Bed Count 2 Twin Beds Maximum Occupancy 2 Max
AU$157* Per night/room 14 Jul. - 15 Jul.

Urban View Junior 2 Bedroom Suite

Bed Count 2 King Beds Maximum Occupancy 4 Max

Urban Classic Family

Bed Count 1 King Bed Maximum Occupancy 4 Max

Urban View Junior Suite

Bed Count 1 King Bed Maximum Occupancy 2 Max

Golf View Junior Suite

Bed Count 1 King Bed Maximum Occupancy 2 Max

Golf Classic Family

Bed Count 1 King Bed Maximum Occupancy 4 Max

The Sands Torquay ratings based on 11 Verified Reviews

Review Summary
4.0 out of 5 4.0 out of 5.0
Room cleanliness 4.5 out of 5.0
Service & staff 4.5 out of 5.0
Room comfort 0.0 out of 5.0
Hotel condition 4.5 out of 5.0

Guest reviews for The Sands Torquay

Everyone (4) Couples (5) Family (2)
2 out of 5
Hotel asked for a $250 pre authorisation deposit, an that it won’t be coming out of my account, an I am still waiting for it to be returned to me. Limited menu at venue dinning, surrounding area is expensive for minimum food, McDonald’s was a better option.

Posted by on 5 Jun. 2022

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4 out of 5
Very clean rooms & friendly staff

Posted by on 19 Apr. 2022

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5 out of 5
Noice

Posted by , from melbourne on 18 Apr. 2022

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4 out of 5
Very clean and tidy, relaxing atmosphere, 24 reception service, pool and gym

Posted by on 3 Apr. 2022

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Comment from Hotel Management

7 Apr. 2022 by John and The Sands Team

Dear Elena Thank you for your positive feedback, we are happy that you enjoyed your time with us and look forward to hosting you again soon. Kind regards

4 out of 5

Posted by on 15 Mar. 2022

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4 out of 5
Lovely staff

Posted by on 9 Mar. 2022

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Comment from Hotel Management

7 Apr. 2022 by John and The Sands Team

Dear Rick Thank you for your feedback, I'm happy to hear that the team looked after you. Looking forward to seeing you again soon. Kind regards

3 out of 5
Mould on the shower floor. Dripping tap in the bathroom. Poor breakfast menu.

Posted by on 6 Mar. 2022

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Comment from Hotel Management

7 Apr. 2022 by John and The Sands Team

Dear Colin Thank you for bringing the bathroom issues and to my attention. I will certainly pass these on to the housekeeping team. We are in the process of reviewing our menu offerings and trust the choices will be more to your liking when you have opportunity to visit us again. Kind regards

5 out of 5
Excellent on every way.

Posted by on 5 Mar. 2022

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Comment from Hotel Management

7 Apr. 2022 by John and The Sands Team

Dear Britt Happy to hear that you enjoyed your time with us and look forward to hosting you again soon. Kind regards

4 out of 5
There was no room service . The morning we were leaving the smoke alarm had gone off in another room. Very noisy in the early morning , kids running up and down . No spa . Wasn’t told when l asked over the phone l had to leave my credit card details in case we left damage in the room another $250 Probably wouldn’t stay again very expensive $375 a night with no real extras but a single bed to sleep in , booked. Twin share room

Posted by on 28 Feb. 2022

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Comment from Hotel Management

7 Apr. 2022 by John and The Sands Team

Dear Allyson Thank you for your feedback. I'm sorry to hear of the disturbance you experienced with the smoke alarm and the children running in the passage - I understand that it is not the the ideal start to the day when you get away to relax. Unfortunately our food and beverage services have been limited since the re-opening, however we hope to have room service up and running again soon. I am happy to advise that we also have plans to open an in-house spa in the not too distant future. Kind regards

4 out of 5

Posted by on 13 Feb. 2022

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Property Features

The Sands Torquay offers its guests a golf course, an outdoor tennis court, and an indoor pool. There's a restaurant on site, as well as a coffee shop/cafe. You can enjoy a drink at the bar/lounge. A fitness center, a terrace, and a garden are also featured at the business-friendly The Sands Torquay. Self parking is free. This 4-star Torquay hotel is smoke free.

  • 112 guestrooms or units
  • 3 levels
  • Breakfast available (surcharge)
  • Self-service laundry
  • Front desk (24 hours)
  • Storage area for luggage
  • Terrace
  • Garden
  • No smoking on site
  • Bar or lounge
  • Coffee shop
  • Dining venue

Family Friendly Amenities

  • Number of indoor pools - 1
  • Free WiFi
  • Outdoor tennis courts - 1
  • Laundry facilities

Internet

Available in all rooms: Free WiFi , Wireless internet access

Parking

Free self parking

Transport

  • Parking: Free self parking

Room Amenities

The Sands Torquay offers 112 air-conditioned accommodations with minibars and safes. 65-inch Smart televisions come with premium cable channels. This Torquay hotel provides complimentary wireless Internet access. Business-friendly amenities include desks, desk chairs, and phones. Additionally, rooms include complimentary bottled water and hair dryers. Housekeeping is offered daily and change of bedsheets can be requested.

  • Minibar
  • Smart television
  • Cable channels
  • Premium channels
  • Electric kettle
  • Rollaway beds (surcharge)
  • Housekeeping (daily)
  • Hair dryer
  • Safe
  • Telephone
  • Iron and ironing board
  • Desk
  • Air conditioning
  • Connecting rooms available
  • Free tea bags/instant coffee
  • Wardrobe or closet
  • Change of bedsheets (on request)
  • Desk chair

Food & Drink

For a fee, guests can enjoy continental breakfast daily from 7:00 AM to 11:00 AM.

Bunker - Onsite café.

Shirley's - Onsite bar. Open daily.

Hotel Policies

Check-in

  • Check-in time starts at 2:00 PM
  • Minimum check-in age is: 18
  • Check-in time ends at anytime

Special check-in instructions:

Guests will receive an email 72 hours before arrival with check-in instructions. Front desk staff will greet guests on arrival. At check-in, guests must provide a record of full COVID-19 vaccination.

Guests will receive an email 72 hours before arrival with check-in information. Front desk staff will greet guests on arrival.

Check-out

  • Check-out by 10:00 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are available for AUD 90.0 per night.
  • Cribs (infant beds) are not available.

Pet Policy

  • Pets are welcome and stay free
  • Only dogs are allowed
  • Maximum 1 per room (weight limit: 40 lbs)
  • Food and water bowls and litter boxes are available
  • Certain rooms only
  • You can request a pet-friendly room by reaching out to the property at the number on the booking confirmation

Policies

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property accepts Visa, Mastercard, American Express, and debit cards. Cash is not accepted. For guests' safety, the property includes a smoke detector in each accommodation. This property advises that enhanced cleaning and guest safety measures are currently in place. Disinfectant is used to clean the property and commonly-touched surfaces are cleaned with disinfectant between stays. Personal protective equipment, including masks, will be available to guests. Social distancing measures are in place; staff at the property wear personal protective equipment; guests are provided with hand sanitizer; cashless payment methods are available for all transactions. Enhanced food service safety measures are in place. At check-in, guests must provide a record of full COVID-19 vaccination. This property affirms that it adheres to the cleaning and disinfection practices of COVID-19 Guidelines (CDC).

  • No cots (infant beds) available
  • No lifts
  • Pets allowed in specific rooms only
  • Service animals are allowed
  • Service animals are exempt from fees/restrictions
  • Debit cards
  • Pets allowed (no fees)
  • Guests will receive an email with special check-in instructions
  • Staffed front desk
  • Property is cleaned with disinfectant
  • Staff wear personal protective equipment
  • Protective clothing is available for guests
  • Masks are available for guests
  • No shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitiser
  • Social distancing measures are in place
  • Contactless check-in is not available
  • Property confirms they are implementing enhanced cleaning measures
  • No gap period between guests' stays
  • Commonly touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is not available
  • Guest accommodation is not sealed after cleaning
  • Electrostatic spray is not used for disinfection
  • Cashless transactions are available
  • Masks are not compulsory at the property
  • Reservation is not required for facilities on site
  • Mobile key entry is not available
  • Food service has been amended for enhanced safety
  • Property follows sanitisation practices of COVID-19 Guidelines (CDC)
  • Guests must provide health documentation
  • Guests must provide proof of COVID-19 vaccination
  • Property does not offer on-site COVID-19 testing

Fees

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for continental breakfast: AUD 30 for adults and AUD 30 for children (approximately)
  • Late check-out fee: AUD 60 (subject to availability)
  • Rollaway bed fee: AUD 90.0 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • The Sands Torquay Hotel
  • The Sands Torquay Torquay
  • The Sands Torquay Hotel Torquay

You should know

  • Pool access available from 6:00 AM to 9:00 PM.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • Pets are welcome in specific rooms only, which can be requested by contacting the property directly at the number on your booking confirmation.
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Frequently Asked Questions

*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.