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The Sands Torquay

0-star property
2 Sands Boulevarde, Torquay, VIC 1800 796 370
Choose Dates
4.2 out of 5
Very good!
See all 61 wotif Reviews

"The customer service is good. " More

By a verified traveller on Sun 28 May 2023

Points Of Interest

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Hotel Description

At The Sands Torquay you'll be within just a 5-minute stroll of Torquay Sands Golf Club and within 30 minutes of Point Impossible Nudist Beach. Highlights at this hotel include a golf course, a restaurant, and an indoor swimming pool.

Shirley's is the hotel's own bar. Enjoy the gym and outdoor tennis court as well as access to golf lessons and a driving range. Added amenities include a coffee shop/cafe and laundry facilities. Each morning continental breakfast is served between 7:00 AM and 11:00 AM. Bring your pet along and take advantage of this property's pet-friendly amenities including food and water bowls, an off-leash area, and litter boxes. There's also the convenience of free self parking.

Places within a 15-minute drive of this 4-star Torquay hotel include Bellbrae Estate Winery and Bell's Beach.

Urban Classic King

Bed Count 1 King Bed Maximum Occupancy 2 Max
AU$209* Per night/room 1 Jun. - 2 Jun.

Urban View Junior 2 Bedroom Suite

Bed Count 2 King Beds Maximum Occupancy 4 Max

Urban Classic Family

Bed Count 1 King Bed Maximum Occupancy 4 Max

Urban View Junior Suite

Bed Count 1 King Bed Maximum Occupancy 2 Max

Golf View Junior Suite

Bed Count 1 King Bed Maximum Occupancy 2 Max

Golf Classic Family

Bed Count 1 King Bed Maximum Occupancy 4 Max

The Sands Torquay ratings based on 61 Verified Reviews

Review Summary
4.2 out of 5 4.0 out of 5.0
Room cleanliness 4.5 out of 5.0
Service & staff 4.5 out of 5.0
Room comfort 0.0 out of 5.0
Hotel condition 4.5 out of 5.0

Guest reviews for The Sands Torquay

Everyone (24) Couples (27) Family (6)
5 out of 5
The customer service is good.

Posted by on 28 May 2023

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5 out of 5

Posted by on 24 Apr. 2023

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5 out of 5

Posted by on 15 Apr. 2023

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4 out of 5
Dirty windows and floors

Posted by on 9 Apr. 2023

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Comment from Hotel Management

18 Apr. 2023 by Kerstin Grant

Dear Guest,Thank you for taking time to share your comments following your recent stay.We complete routine cleaning on our balconies and while we are in a beautiful sandy part of rural Victoria this does mean that our balconies are prone to quick dust accumulation. We hope we can welcome you back sometime in the not-too-distant future. kind regards,Kerstin GrantGeneral Manager

5 out of 5
Lovely staff, room and breakfast

Posted by on 3 Apr. 2023

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Comment from Hotel Management

3 Apr. 2023 by David G A Perry

Dear Sal,Thank you so much for sharing your positive feedback with both the team at The Sands and with prospective guests.We're delighted that you had an enjoyable stay.Until next time, our very best wishes,DavidDavid G A PerryGeneral Manager

4 out of 5
Was expensive and whilst I will pay premium for quality, I would probably look at more affordable solutions offering near equivalent benefits

Posted by on 3 Apr. 2023

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4 out of 5
Very clean and quiet with all amenities.

Posted by on 27 Mar. 2023

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Comment from Hotel Management

27 Mar. 2023 by David G A Perry

Dear Donna,The pleasure of your company was ours.Thank you for sharing your feedback with readers.Until next time, my thanks and very best wishes,DavidDavid G A PerryGeneral Manager

5 out of 5
Excellent front desk service and the king room overlooking the golf course was wonderful. Really enjoyed staying at The Sands and would stay there again. Recommend.

Posted by on 22 Mar. 2023

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Comment from Hotel Management

22 Mar. 2023 by David G A Perry

Dear Sue,Our reception team is amazing. We are most fortunate.You meanwhile chose your room well. Our recently refurbished Golf King Classic rooms offer beautiful views.Hoping to have the pleasure of your company again soon and thank you for so kindly sharing your feedback with readers.With very best wishesDavidDavid G A PerryGeneral Manager

5 out of 5
Everything was great. Staff were friendly and helpful. And rooms were clean and comfy! We had a Relaxing overnight stay.

Posted by on 13 Mar. 2023

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Comment from Hotel Management

13 Mar. 2023 by David G A Perry

Dear Tania,Wonderful news.Delighted that your stay was so enjoyable.Until next time, our thanks and very best wishes,DavidDavid G A PerryGeneral Manager

5 out of 5

Posted by on 10 Mar. 2023

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Comment from Hotel Management

2 Apr. 2023 by David G A Perry

Dear Peter,Thanks for the Five Star review.Most kind.With thanks and best wishes,DavidDavid G A PerryGeneral Manager

About the The Sands Torquay

Location 2 Sands Boulevarde, Torquay, VIC 3228

Property Features

The Sands Torquay offers its guests a golf course, an outdoor tennis court, and an indoor pool. There's a restaurant on site, as well as a coffee shop/cafe. You can enjoy a drink at the bar/lounge. A fitness center, a terrace, and a garden are also featured at the business-friendly The Sands Torquay. Self parking is free. This 4-star Torquay hotel is smoke free.

  • 112 guestrooms or units
  • 3 levels
  • Breakfast available (surcharge)
  • Self-service laundry
  • Front desk (24 hours)
  • Storage area for luggage
  • Terrace
  • Garden
  • No smoking on site
  • Bar or lounge
  • Coffee shop
  • Dining venue

Family Friendly Amenities

  • Number of indoor pools - 1
  • Free WiFi
  • Outdoor tennis courts - 1
  • Laundry facilities

Internet

Available in all rooms: Free WiFi , Wireless internet access

Parking

Free self parking

Transport

  • Parking: Free self parking

Room Amenities

The Sands Torquay offers 112 air-conditioned accommodations with minibars and safes. 65-inch Smart televisions come with premium cable channels. This Torquay hotel provides complimentary wireless Internet access. Business-friendly amenities include desks, desk chairs, and phones. Additionally, rooms include complimentary bottled water and hair dryers. Change of towels and change of bedsheets can be requested. Housekeeping is provided daily.

  • Minibar
  • Smart television
  • Cable channels
  • Premium channels
  • Electric kettle
  • Rollaway beds (surcharge)
  • Housekeeping (daily)
  • Hair dryer
  • Safe
  • Telephone
  • Iron and ironing board
  • Desk
  • Air conditioning
  • Connecting rooms available
  • Free tea bags/instant coffee
  • Wardrobe or closet
  • Change of towels (on request)
  • Change of bedsheets (on request)
  • Desk chair

Food & Drink

For a fee, guests can enjoy continental breakfast daily from 7:00 AM to 11:00 AM.

Bunker - Onsite café.

Shirley's - Onsite bar. Open daily.

Hotel Policies

Check-in

  • Check-in time starts at 2:00 PM
  • Minimum check-in age is: 18
  • Check-in time ends at anytime

Special check-in instructions:

Guests will receive an email 72 hours before arrival with check-in instructions. Front desk staff will greet guests on arrival. At check-in, guests must provide a record of full COVID-19 vaccination.

Guests will receive an email 72 hours before arrival with check-in information. Front desk staff will greet guests on arrival.

Check-out

  • Check-out by 10:00 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are available for AUD 90.0 per night.
  • Cribs (infant beds) are not available.

Pet Policy

  • Pets: AUD 115 per accommodation, per night
  • Only dogs are allowed
  • Maximum 1 per room (weight limit: 40 lbs per pet)
  • Pets cannot be left unattended
  • Food and water bowls, an off-leash area, and litter boxes are available
  • Certain rooms only, restrictions apply
  • You can request a pet-friendly room by reaching out to the property at the number on the booking confirmation
  • Service animals are exempt from fees

Policies

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property is managed by a private host, not a professional engaged in trade or business. This property accepts Visa, Mastercard, American Express, and debit cards. Cash is not accepted. For guests' safety, the property includes a smoke detector in each accommodation. This property advises that enhanced cleaning and guest safety measures are currently in place. Disinfectant is used to clean the property and commonly-touched surfaces are cleaned with disinfectant between stays. Personal protective equipment, including masks, will be available to guests. Social distancing measures are in place; staff at the property wear personal protective equipment; guests are provided with hand sanitizer; cashless payment methods are available for all transactions. Enhanced food service safety measures are in place. At check-in, guests must provide a record of full COVID-19 vaccination. This property affirms that it adheres to the cleaning and disinfection practices of COVID-19 Guidelines (CDC).

  • No cots (infant beds) available
  • No lifts
  • Pets allowed in specific rooms only
  • Service animals are allowed
  • Service animals are exempt from fees/restrictions
  • Debit cards
  • Guests will receive an email with special check-in instructions
  • Staffed front desk
  • Smoke detector
  • Pets cannot be left unattended
  • Property is cleaned with disinfectant
  • Staff wear personal protective equipment
  • Protective clothing is available for guests
  • Masks are available for guests
  • No shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitiser
  • Social distancing measures are in place
  • Contactless check-in is not available
  • Property confirms they are implementing enhanced cleaning measures
  • No gap period between guests' stays
  • Commonly touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is not available
  • Guest accommodation is not sealed after cleaning
  • Electrostatic spray is not used for disinfection
  • Cashless transactions are available
  • Masks are not compulsory at the property
  • Reservation is not required for facilities on site
  • Mobile key entry is not available
  • Food service has been amended for enhanced safety
  • Property follows sanitisation practices of COVID-19 Guidelines (CDC)
  • Guests must provide health documentation
  • Guests must provide proof of COVID-19 vaccination
  • Property does not offer on-site COVID-19 testing

Fees

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for continental breakfast: approximately AUD 30 for adults and AUD 30 for children
  • Pet fee: AUD 115 per accommodation, per night
  • Service animals are exempt from fees
  • Late check-out fee: AUD 60 (subject to availability)
  • Rollaway bed fee: AUD 90.0 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • The Sands Torquay Hotel
  • The Sands Torquay Torquay
  • The Sands Torquay Hotel Torquay

You should know

  • Pool access available from 6:00 AM to 9:00 PM.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • Pets are welcome in certain rooms only; other restrictions apply (please see the Fees section for related charges). To make arrangements for your pet, contact the property directly at the number on your booking confirmation.
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Frequently Asked Questions

Destinations For You

*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.