6/10 Okay
Kerry
Travelled with partner
2 Oct 2025
The venue itself is beautiful, clean, easily accessible, plenty of parking.
The staff however ruin the venue. Almost all staff are unfriendly, lazy it honestly felt we were an inconvenience.
Bar in venue upstairs is rarely open and the staff have no idea about the alcoholic beverages. Ale and Larger are completely different they are made different and taste nothing alike. Bar staff act like they know everything but don’t know the basics. This particular barman was too busy worry about having shots himself and encouraging another staff member who declined. Staff in the Virgin Kitchen simply ignore you when you are standing there to order. 5 minutes before I had to ask if they were going to take my breakfast order. No mention of concierge options, no mention they have games available for their guests to enjoy.,
Truthfully the rooms and venue is wonderful but new staff required as they bring the place down.
One gentleman in reception Paul was wonderful and friendly and when leaving an older staff member lady smiled and said hello. Wish they had been in more.
Kerry
Stayed 2 nights in Sep 2025