"Service from Darren was amazing.
Young man with beard was extremely rude and we changed our dinner reservation because of him. TV didn’t work and fac
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A luxury stay in Hepburn Springs awaits you at Hotel Bellinzona. Within a 5-minute stroll you'll find Portal 108 and Hepburn Bathhouse & Spa within a 15-minute walk. Highlights at this boutique hotel include an indoor swimming pool, free self parking, and a bar/lounge.
The restaurant, The Virgin, is open for breakfast, brunch, lunch, and dinner. The Lobby Bar is the hotel's own bar. Business amenities include a conference center and a business center. Other amenities include free WiFi in public areas, a sauna, and a coffee shop/cafe. Each morning local cuisine breakfast is served between 7:00 AM and 1:00 PM.
Places within a 15-minute walk of this 4.5-star Hepburn Springs hotel include Hepburn Mineral Springs Reserve and Hepburn Springs Golf Course.
Hotel Bellinzona ratings based on 574 Verified Reviews
Review Summary
4.5
out of 5
4.5 out of 5.0
Room cleanliness4.5 out of 5.0
Service & staff4.5 out of 5.0
Room comfort4.0 out of 5.0
Hotel condition4.0 out of 5.0
Guest reviews for Hotel Bellinzona
Everyone (232)Couples (288)Family (53)
5 out of 5
Posted by Jillian on 29 Aug. 2022
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5 out of 5
Service from Darren was amazing.
Young man with beard was extremely rude and we changed our dinner reservation because of him. TV didn’t work and facilities old when based on price paid.
Posted by Matt on 27 Aug. 2022
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Comment from Hotel Management
12 Oct. 2022
by Nicole
Hello Matt,Thank you for your comprehensive and thoughtful review. We are delighted that you enjoyed your stay experience with us and your interactions with our wonderful team member Darren. We were dismayed to read of your other experience and have referred your comments on to the Manager of the department.We very much look forward to welcoming you back to the property again one day.Best wishes and safe travels.NicoleGuest Experience Manager
5 out of 5
Has a great warm feel
Posted by Joe on 8 Aug. 2022
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Comment from Hotel Management
11 Aug. 2022
by Nicole
Hello Joe, it was such a pleasure to read your kind words and lovely review. We are delighted that you enjoyed your stay experience with us and we hope to have the pleasure of welcoming you back to the Hotel again soon.
Kind regards,
Nicole
Guest Experience Manager
4 out of 5
Restaurant and lobby bar were not always open. No breakfast was available on the Monday as the restaurant was closed.
Posted by george on 10 May 2022
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Comment from Hotel Management
15 May 2022
by Nicole
Hello George, thank you for taking the time to leave a review. It was our pleasure to have you stay with us.
Thank you also for your invaluable feedback regarding the restaurant closures. Regrettably, similar to the industry in general, we are experiencing staff shortages and Covid impacts on staff availability at this time.
We regret that this impacted your experience in terms of the restaurant and we hope you enjoyed the remainder of your stay.
Warm regards,
Nicole
Hotel Bellinzona Guest Experience Manager
4 out of 5
Noisy airconditioner and pump outside room 108
Posted by Richard on 26 Apr. 2022
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Comment from Hotel Management
5 May 2022
by Nicole
Hello Richard,
Thank you for taking the time to leave your review. We are delighted that you enjoyed your stay with us and we very much appreciate the invaluable feedback regarding the pump noise and will notify our maintenance team immediately. We hope to welcome you back again to the hotel in the future and in the interim, safe travels and our best wishes.
Kind regards,
Nicole
Hotel Bellinzona Guest Experience Manager
2 out of 5
The balcony room was disappointing. It was small and looked out onto the road from ground floor. I expected a private balcony with a view. The room was expensive for what we got. The food at the restaurant was also very disappointing, below standard, and also expensive for what we received. The restaurant service was below par as well. It is a beautiful hotel with wonderful facilities but overall I was disappointed.
Posted by Lawrence on 28 Mar. 2022
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Comment from Hotel Management
5 May 2022
by Nicole
Hello Lawrence,
Thank you for taking the time to leave such a comprehensive and thoughtful review. We very much appreciate your feedback, as it provides us with the opportunity to refer it on to the appropriate department to improve our guest experience. I am dismayed to read your comments regarding your stay and invite you to contact myself directly at the Hotel to expand on your comments. The experience of our valued guests is of the utmost importance to us and I look forward to hearing from you.
Warm regards,
Nicole
Hotel Bellinzona Guest Experience Manager
2 out of 5
Posted by Ray on 12 Jan. 2022
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3 out of 5
Posted by Michael on 9 Jan. 2022
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4 out of 5
Quiet, lovely rooms, setting.
In room bar facilities paltry. not even a biscuit to have with the thimble sized tea cups.
bar service ?? How can the same two drinks vary in price by $32 from one day to the next??
Posted by Paul L on 4 Jan. 2022
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5 out of 5
Lovely boutique hotel with gorgeous gardens and rooms. It was great to have a café and bar on site. We really loved breakfast in the garden of the cafe and drinks on the deck late afternoon. The staff were friendly and efficient. There was an indoor pool with spa but we didn’t use as we had booked in to Hepburn Bathhouse which was only a few hundred meters away. Very relaxing time away.
Hotel Bellinzona offers its guests an indoor pool and a sauna. There's a coffee shop/cafe on site. You can enjoy a drink at the bar/lounge. Public spaces have free WiFi. You'll find a business center on site. A terrace, tour/ticket assistance, and a garden are also featured at the luxury Hotel Bellinzona. Self parking is free. A complete renovation of Hotel Bellinzona was completed in August 2020. This 4.5-star Hepburn Springs hotel is smoke free.
43 guestrooms or units
Conference center
Business facilities
Breakfast available (surcharge)
Front desk (limited hours)
Storage area for luggage
Tour and ticket information
Wedding services available
Terrace
Garden
Outdoor picnic space
Fireplace in lobby
Television in lobby
No smoking on site
Bar or lounge
Coffee shop
Family Friendly Amenities
Family property
Number of indoor pools - 1
Free WiFi
Internet
Available in all rooms:
Free WiFi
Available in some public areas:
Free WiFi
Parking
Free self parking
Transport
Train station: Daylesford Station (3.8 km / 2.4 mi)
Parking: Free self parking
Room Amenities
Hotel Bellinzona offers 43 accommodations with bathrobes and designer toiletries. Televisions come with digital channels. Bathrooms include complimentary toiletries and hair dryers. This Hepburn Springs hotel provides complimentary wireless Internet access. Housekeeping is offered daily and irons/ironing boards can be requested.
Television
Digital channels
Housekeeping (daily)
Hair dryer
Bathrobes
Designer toiletries
Telephone
Iron and ironing board available
Climate control (air conditioning)
Wardrobe or closet
Toothbrush and toothpaste available
Food & Drink
For a fee, guests can enjoy local cuisine breakfast daily from 7:00 AM to 1:00 PM.
The Virgin - Overlooking the garden, this restaurant serves breakfast, brunch, lunch, and dinner. Guests can enjoy alfresco dining (weather permitting). Reservations are required.
The Lobby Bar - Onsite bar. Open daily.
Hotel Policies
Check-in
Check-in time starts at 3:00 PM
Minimum check-in age is: 18
Check-in time ends at 10:00 PM
Special check-in instructions:
The front desk is open daily from 7:00 AM - 10:00 PM. This property doesn't offer after-hours check-in. To make arrangements for check-in please contact the property at least 72 hours before arrival using the information on the booking confirmation. Guests will receive an email 72 hours before arrival with check-in instructions. Front desk staff will greet guests on arrival. At check-in, guests must provide a record of full COVID-19 vaccination. The COVID-19 vaccination record requirement applies to all guests aged 16 and up; guests must have received complete COVID-19 vaccination at least 1 days prior to check-in.
The front desk at this property is open daily from 7:00 AM - 10:00 PM. This property doesn't offer after-hours check-in. To arrange for check-in, guests must contact the property at least 72 hours prior to arrival using the information on the booking confirmation. Guests will receive an email 72 hours before arrival with check-in information. Front desk staff will greet guests on arrival.
Check-out
Check-out by 10 AM
Payment types
Children and extra beds
Children are welcome.
Rollaway/extra beds are not available.
Pet Policy
No pets allowed, but service animals are welcome
Policies
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. This property accepts Visa, Mastercard, American Express, and Diners Club. Cash is not accepted. Noise-free guestrooms cannot be guaranteed. This property advises that enhanced cleaning and guest safety measures are currently in place. Disinfectant is used to clean the property and commonly-touched surfaces are cleaned with disinfectant between stays. Social distancing measures are in place; staff at the property wear personal protective equipment; guests are provided with hand sanitizer. At check-in, guests must provide a record of full COVID-19 vaccination. The COVID-19 vaccination record requirement applies to all guests aged 16 and up; guests must have received their complete COVID-19 vaccination at least 1 days prior to check-in.
No rollaway/extra beds available
No lifts
Noise-free rooms not guaranteed
Service animals are allowed
Service animals are exempt from fees/restrictions
Guests will receive an email with special check-in instructions
Debit cards not accepted
Staffed front desk
Property is cleaned with disinfectant
Staff wear personal protective equipment
Guests are provided with free hand sanitiser
Social distancing measures are in place
Property confirms they are implementing enhanced cleaning measures
Commonly touched surfaces are cleaned with disinfectant
Property confirms they are implementing guest safety measures
Guests must provide health documentation
Guests must provide proof of COVID-19 vaccination
Minimum age for proof of COVID-19 vaccination requirement: 16
COVID-19 vaccine must have been received a minimum number of days before check-in: 1
Property does not offer on-site COVID-19 testing
Fees
Optional extras
The fees and deposits listed below will be charged at the time of service, check-in, or check-out.
Breakfast fee: between AUD 20 and AUD 35 per person (approximately)
A late check-out fee will be charged
This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.
Hotel Names
Bellinzona Grange Country Retreat House Hepburn Springs
Bellinzona Grange Country Retreat House
Bellinzona Grange Country Retreat Hepburn Springs
Bellinzona Resort Cellar Door Dining Hepburn Springs
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Frequently Asked Questions
Hotel Bellinzona requires guests to provide COVID-related documentation at check-in, uses enhanced cleaning measures, and ensures social distancing.
Yep, Hotel Bellinzona has a free self car park.
No, there is no spa at this property. Hepburn Bathhouse & Spa is a short 10-minute walk away.
Yep, and guests love it! Hotel Bellinzona has a pool and an indoor pool. The pool is open 7:00 AM to 9 PM.
Yeah, local cuisine brekkie is offered daily between 7:00 AM and 1:00 PM.
No, Hotel Bellinzona does not offer an airport shuttle service.
Yep, they've got a lounge bar and an onsite restaurant that serves breakfast, brunch, lunch and dinner.
Check-in begins at 3:00 PM. Check-out time is 10 AM.
No, only service animals are allowed.
There isn't one on site, but Hepburn Springs Golf Course is a short 12-minute walk away.
*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.
