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"Just a few problems with broken blinds and lack of tile strips and finishes. Broken blinds over bathing and showering area therefore should have been ... " More

By a verified traveller on Wed 21 Jul 2021

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Hotel Description

A luxury stay in the heart of Hepburn Springs awaits you at Hepburn Spa Retreat. You'll be within steps of Hepburn Bathhouse & Spa and within a short 5-minute stroll of Hepburn Mineral Springs Reserve. Highlights at this hotel include a full-service spa, an outdoor swimming pool, and in-room kitchens.

Flat-screen TVs with satellite channels are featured in all 10 rooms, and you can enjoy private spa tubs, fireplaces, and balconies. Kitchens come with refrigerators, microwaves, and stovetops, making in-room dining convenient, and minibars provide refreshments. DVD players, Egyptian cotton sheets, and separate bathtubs and showers are also available.

A day of pampering at Hepburn Bathhouse & Spa can include deep-tissue massages, hot stone massages, and detox wraps along with aromatherapy and hydrotherapy. Plus you'll find a Turkish bath/hammam, a terrace, and a garden. There's also the convenience of free self parking.

With a stay at this 5-star Hepburn Springs hotel, you'll be 1.3 km (0.8 mi) from Hepburn Springs Golf Course and 4.8 km (3 mi) from Daylesford Regional Visitor Information Centre.

King or Twin Retreat Villa

Bed Count 1 King Bed Maximum Occupancy 2 Max
AU$322* Per night/room 28 Sep. - 29 Sep.

King Retreat Villa

Bed Count 1 King Bed Maximum Occupancy 2 Max

Hepburn Spa Retreat ratings based on 17 Verified Reviews

Review Summary
3.5 out of 5 3.5 out of 5.0
Room cleanliness 3.5 out of 5.0
Service & staff 4.0 out of 5.0
Room comfort 4.5 out of 5.0
Hotel condition 3.0 out of 5.0

Guest reviews for Hepburn Spa Retreat

Everyone (6) Couples (10) Family (1)
3 out of 5
Just a few problems with broken blinds and lack of tile strips and finishes. Broken blinds over bathing and showering area therefore should have been fixed before occupancy. As the broken pieces were on floor the staff would have been fully cognisant of these problems.

Posted by on 21 Jul. 2021

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5 out of 5
Beautiful views, luxurious spa bath, lovely atmosphere. Really comfy bed. Just took a little while to warm up when we first arrived.

Posted by on 27 May 2021

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3 out of 5
Modern apartment that could have been far more worthy of its nightly rate if the rooms were serviced each day, the spa plug didn't leak causing water to spray across the room and heater in the spa worked. Quite a bit of mould in the shower that could be tended to. Foxtel did not work and when we arrived the room was like an ice box and we didn't want to get undressed to have a shower.

Posted by on 23 May 2021

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2 out of 5
Didn’t like much at all bad experience Dirty room things broken not repaired

Posted by on 28 Mar. 2021

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5 out of 5

Posted by on 23 Mar. 2021

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4 out of 5

Posted by on 11 Mar. 2021

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3 out of 5
Property was great just the bathroom was not clean and spa was not clean

Posted by on 22 Feb. 2021

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2 out of 5
Property lacked basic necessities for cooking. Aircon was on max but the room was not cool enough. As a spa resort we wished for complimentary bath essentials at the least consider the price you pay. The only complimentary product was milk, which was expired. Overall disappointing.

Posted by on 30 Dec. 2019

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Comment from Hotel Management

5 Feb. 2020 by Hepburn Spa Retreat

Hi, we're sorry to hear you had difficulties with amenities, I have passed this feedback onto our supervisors and we will certainly look into this for you. Thanks kindly for letting us know.

3 out of 5
It was set out lovely. Nice and peaceful but it wasn’t very clean. Very dusty and there was a cockroach and mould in the cupboard. I read other reviews about the mould and cockroach that were done a while ago. It obviously they don’t bother looking at the feedback. Definitely not worth the money I paid.

Posted by on 30 Nov. 2019

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4 out of 5
Beautifully presented accomodation in an excellent location. Staff at check-in were super friendly and efficient. Incredibly comfortable bed and dazzling clean bed linen and towels. A definite return for us.

Posted by on 28 Nov. 2019

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Property Features

Hepburn Spa Retreat offers its guests a full-service spa and an outdoor pool. Spa services, a terrace, and a garden are also featured at the luxury Hepburn Spa Retreat. Free self parking is available. This 5-star Hepburn Springs hotel is smoke free.

  • 10 guestrooms or units
  • 2 levels
  • Built in 2013
  • Front desk (limited hours)
  • Storage area for luggage
  • Terrace
  • Garden
  • No smoking on site

Family Friendly Amenities

  • Outdoor pool
  • Kitchen
  • Full-sized refrigerator/freezer
  • Microwave
  • DVD player

Parking

Free self parking

Transport

  • Train station: Daylesford Station (4.8 km / 3 mi)
  • Parking: Free self parking

Room Amenities

Hepburn Spa Retreat offers 10 air-conditioned accommodations with private spa tubs and fireplaces. Rooms open to balconies. Beds feature Egyptian cotton sheets and premium bedding. Accommodations at this 5-star hotel have kitchens with full-sized refrigerators/freezers, stovetops, microwaves, and cookware/dishes/utensils. Bathrooms include separate bathtubs and showers. 32-inch flat-screen televisions come with satellite channels and DVD players. Additionally, rooms include minibars and coffee/tea makers.

  • Private hot tub
  • In-room kitchen
  • Fireplace
  • Private balcony
  • Minibar
  • Flat-screen television
  • Satellite channels
  • DVD player
  • Refrigerator (full size)
  • Microwave
  • Oven
  • Stove
  • Dishwasher
  • Coffee maker
  • Kitchenware
  • Egyptian cotton linens
  • Separate shower and tub
  • Hair dryer available
  • Iron and ironing board
  • Blackout drapes
  • Air conditioning
  • Ensuite bathroom

Spa Services

  • Body treatments
  • Facial treatments
  • Number of treatment rooms 18
  • Outdoor treatment areas
  • Couples treatment rooms
  • Manicures and pedicures
  • Body wraps
  • Body scrubs
  • Aromatherapy treatments
  • Hydrotherapy treatments
  • Spa tub in spa
  • Massages
  • Hot stone massage
  • Deep tissue massage
  • Prenatal massage
  • Thai massage
  • Detoxification wrap

Hotel Policies

Check-in

  • Check-in time starts at 3:00 PM
  • Minimum check-in age is: 18
  • Check-in time ends at 6:00 PM

Special check-in instructions:

The front desk is open daily from 10:00 AM - 6:00 PM. The check-in location differs from the property location. To check in, go to Hepburn Bathhouse & Spa, Mineral Springs Reserve, Hepburn Spring This property doesn't offer after-hours check-in. Front desk staff will greet guests on arrival.

The front desk at this property is open daily from 10:00 AM - 6:00 PM.
The check-in location differs from the property location. To check in, guests will need to go to Hepburn Bathhouse & Spa, Mineral Springs Reserve, Hepburn Spring
This property doesn't offer after-hours check-in. Front desk staff will greet guests on arrival.

Check-out

  • Check-out by 11 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Cribs (infant beds) are not available.

Pet Policy

  • No pets allowed

Policies

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property accepts Visa, Mastercard, debit cards, and cash. For guests' safety, the property includes a fire extinguisher, a security system, and a first aid kit in each accommodation. This property advises that enhanced cleaning and guest safety measures are currently in place. Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F. Staff at the property wear personal protective equipment; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitizer. Contactless check-in and contactless check-out are available. Each guestroom is kept vacant for a minimum of 24 hours between bookings. This property affirms that it adheres to the cleaning and disinfection practices of Intertek Cristal (3rd party expert - Global).

  • No rollaway/extra beds available
  • No cots (infant beds) available
  • No lifts
  • Debit cards
  • Staffed front desk
  • Security system
  • Property is cleaned with disinfectant
  • Staff wear personal protective equipment
  • Protective clothing is not available for guests
  • Guests are provided with free hand sanitiser
  • Contactless check-in is available
  • Property confirms they are implementing enhanced cleaning measures
  • gap period enforced between guest stays 24 hours
  • Staff temperature checks are conducted regularly
  • Temperature checks are available to guests
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Commonly touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is available
  • Property follows sanitisation practices of Intertek Cristal (3rd party expert - Global)
  • Guest accommodation is not sealed after cleaning

Fees

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Late check-out fee: AUD 75 (subject to availability)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Hepburn Spa Retreat Hotel Hepburn Springs
  • Hepburn Spa Retreat Hotel
  • Hepburn Spa Retreat Hepburn Springs
  • Hepburn Spa Retreat
  • Hepburn Spa Retreat Hotel
  • Hepburn Spa Retreat Hepburn Springs
  • Hepburn Spa Retreat Hotel Hepburn Springs

You should know

  • Reservations are needed for spa treatments. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.
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Frequently asked questions

*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.