80.0% Based on 45 reviews TripAdvisor Traveller Rating 3.5 out of 5

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Hotel Description

A luxury stay in Hepburn Springs awaits you at Hepburn Spa Retreat. Within steps you'll find Hepburn Bathhouse & Spa and Hepburn Mineral Springs Reserve within a short 5-minute stroll. Highlights at this hotel include a full-service spa, and in-room kitchenettes and private spa tubs.

You can enjoy flat-screen TVs with cable channels, and all 10 rooms feature fireplaces, balconies and DVD players. Kitchenettes, fridges and separate bathtubs and showers are also available.

A day of pampering can include deep-tissue massages, hot stone massages, body wraps and body treatments along with access to the spa tub. Additionally, you'll find luggage storage. There's also the convenience of free self parking.

With a stay at this 5-star Hepburn Springs hotel, you'll be 5.3 km (3.3 mi) from Lake Daylesford.

King or Twin Retreat Villa

Bed Count 1 King Bed Maximum Occupancy 2 Max

King Retreat Villa

Bed Count 1 King Bed Maximum Occupancy 2 Max

King Retreat Villa with Sofa Bed

Bed Count 1 King Bed Maximum Occupancy 4 Max

Hepburn Spa Retreat ratings based on 6 Verified Reviews

Review Summary
3.5 out of 5 3.5 out of 5.0
Room cleanliness 3.0 out of 5.0
Service & staff 3.5 out of 5.0
Room comfort 4.5 out of 5.0
Hotel condition 3.5 out of 5.0

Guest reviews for Hepburn Spa Retreat

Everyone (3) Couples (3)
5 out of 5
Beautiful, loved our stay. Especially loved the fireplace & spa. Sets the mood for a relaxing time away, which is exactly what we needed :)

Posted by on 23 Apr. 2019

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Comment from Hotel Management

3 May 2019 by Hepburn Spa Retreat

Hi, it certainly is a great spot and yes, the fireplace and spa are incredible! We're glad you loved it.

4 out of 5
Room was good. Foxtel didn't work. Great area and close to restaurants

Posted by on 19 Apr. 2019

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Comment from Hotel Management

3 May 2019 by Hepburn Spa Retreat

Hi, thanks very much for your review. We're glad you loved the location and apologies for experiencing issues with the Foxtel, we will have our maintenance team look into this.

1 out of 5
Arrived and told key was missing so come back after 3pm. Got key at 3.20pm. Villa had wardrobe door broken off hinges. Room was filthy and covered in an inch of dust. Wifi and Foxtel not working. Towels smelt of cooking fat. Was disgusting. I rang the number provided for assistance and no one picked up so I then sent photos to a mobile after hours number and whilst we were out somebody came in and fixed wardrobe and dusted. I paid $540 a night for this. So disappointing and I will be contacting the ombudsman for a return of my money.

Posted by on 19 Apr. 2019

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4 out of 5

Posted by on 18 Mar. 2019

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Comment from Hotel Management

3 Apr. 2019 by Hepburn Spa Retreat

Hi, thank you very much for your review. We're glad to see you had an amazing visit. We will continue to work hard to make sure your next visit is a 5 out 5 experience.

2 out of 5
The maintenance of the rooms and cleanliness left a lot to be desired.

Posted by , from Hobart on 31 Dec. 2018

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5 out of 5
Enjoyed the stay and will definitely be back again in the near future. Highly recommend! :)

Posted by on 16 Dec. 2018

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Property Features

Hepburn Spa Retreat offers its guests a full-service spa. Self parking is free. This 5-star Hepburn Springs hotel is smoke free.

  • 10 guestrooms or units
  • 2 levels
  • Built in 2013
  • Storage area for luggage
  • No smoking on site

Family Friendly Amenities

  • Kitchenette
  • Full-sized refrigerator/freezer
  • DVD player

Parking

Free self parking

Transport

  • Airport: Melbourne, VIC (MEL-Tullamarine) (100.1 km / 62.2 mi)
  • Train station: Daylesford Station (4.8 km / 3 mi)
  • Parking: Free self parking

Room Amenities

Hepburn Spa Retreat offers 10 forms of air-conditioned accommodation with private hot tubs and fireplaces. Rooms open to balconies. Accommodation at this 5-star hotel has kitchenettes with full-sized fridge/freezers and kitchenware and utensils. Bathrooms include a separate bath and shower. Flat-screen televisions come with cable channels and DVD players. Additionally, rooms include an iron/ironing board and blackout curtains.

  • Private hot tub
  • In-room kitchenette
  • Fireplace
  • Private balcony
  • Flat-screen television
  • Cable channels
  • DVD player
  • Fridge (full size)
  • Kitchenware
  • Separate shower and tub
  • Hairdryer available
  • Iron and ironing board
  • Blackout drapes
  • Air conditioning
  • Ensuite bathroom

Spa Services

  • Hot stone massage
  • Deep tissue massage
  • Prenatal massage
  • Spa tub in spa
  • Thai massage
  • Outdoor treatment areas
  • Manicures and pedicures
  • Body wraps
  • Body treatments
  • Aromatherapy treatments
  • Hydrotherapy treatments
  • Massages

Accessibility

If you have requests for specific accessibility needs, please note them at check-out when you book your room.

Hotel Policies

Check-in

  • Check-in time starts at 3:00 PM
  • Check-in time ends at 6:30 PM
  • Minimum check-in age is 18

Special check-in instructions:

There is no front desk at this property. The check-in location differs from the property location. To check in, go to Hepburn Bathhouse & Spa, Mineral Springs Reserve, Hepburn Spring
This property doesn't offer after-hours check-in. Guests arriving late won't be able to check in until the next morning. To make arrangements for check-in, please contact the property ahead of time using the information on the booking confirmation.

This property does not have a front desk. The check-in location differs from the property location. To check in, guests will need to go to Hepburn Bathhouse & Spa, Mineral Springs Reserve, Hepburn Spring
This property doesn't offer after-hours check-in. Guests arriving after hours will have to wait until the next morning to check in. To arrange for check-in, guests must contact the property in advance of arrival using the information on the booking confirmation.

Check-out

  • Check-out by 11 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Cribs (infant beds) are not available.

Pets

  • No pets allowed

Policies

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card or debit card for incidental charges and government-issued photo identification are required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

  • No rollaway/extra beds available
  • No cots (infant beds) available

Hotel Names

  • Hepburn Spa Retreat Hotel Hepburn Springs
  • Hepburn Spa Retreat Hotel
  • Hepburn Spa Retreat Hepburn Springs
  • Hepburn Spa Retreat
*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.