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Hepburn Spa Retreat

5-star property
20-22 Mineral Springs Crescent, Hepburn Springs, VIC 1800 796 370
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3.2 out of 5
See all 11 Wotif Reviews

"It was set out lovely. Nice and peaceful but it wasn’t very clean. Very dusty and there was a cockroach and mould in the cupboard. I read other review ... " More

By a verified traveller on Sat 30 Nov 2019

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King Retreat Villa

Bed Count 1 King Bed Maximum Occupancy 2 Max

King or Twin Retreat Villa

Bed Count 1 King Bed Maximum Occupancy 2 Max

Hotel Description

A luxury stay in the heart of Hepburn Springs awaits you at Hepburn Spa Retreat. You'll be within steps of Hepburn Bathhouse & Spa and within a short 5-minute stroll of Hepburn Mineral Springs Reserve. Highlights at this hotel include a full-service spa, an outdoor swimming pool, and in-room kitchens.

Flat-screen TVs with satellite channels are featured in all 10 rooms, and you can enjoy private spa tubs, fireplaces, and balconies. Kitchens come with refrigerators, microwaves, and stovetops, making in-room dining convenient, and minibars provide refreshments. DVD players, separate bathtubs and showers, and coffee/tea makers are also available.

A day of pampering at Hepburn Bathhouse & Spa can include deep-tissue massages, hot stone massages, and detox wraps along with aromatherapy and hydrotherapy. Plus you'll find a Turkish bath/hammam, a terrace, and a garden. There's also the convenience of free self parking.

With a stay at this 5-star Hepburn Springs hotel, you'll be 1.3 km (0.8 mi) from Hepburn Springs Golf Course and 4.8 km (3 mi) from Daylesford Regional Visitor Information Centre.

Hepburn Spa Retreat ratings based on 11 Verified Reviews

Review Summary
3.2 out of 5 3.0 out of 5.0
Room cleanliness 3.5 out of 5.0
Service & staff 3.5 out of 5.0
Room comfort 4.5 out of 5.0
Hotel condition 3.5 out of 5.0

Guest reviews for Hepburn Spa Retreat

Everyone (4) Couples (6)
1 out of 5
The accomodation at Hepburn Spa Resort was absolutely fine. It was the incredibly appalling experience we had at the Spa itself that will never leave me. Where do I start? Customer service just does not exist. This was explained by a lovely attendant, who told us that he was the longest serving member of staff. He had been there five months! There is no sense of this business being run with any consideration for what the expectations of the client may be… Unless you are a member of that particular group in society who are quite okay with dirty amenities, confusing signage, taps that do not work, non-existent hot water service, the list goes on…Heaven forbid if you want to speak to someone! There is just no one in charge. There is no one seemingly running this place! I paid over $1200 for three nights accommodation and a spa package for two people. The spa package included a massage for one and a facial for one. These were amazing. It was from this point on that everything went pear-shaped. The public spa area is a disgusting health hazard. There are clearly no systems to ensure cleanliness of the client before they enter the spa – of course when the showers don’t work, does anyone really think that the busloads of Asian tourists are going to shower… I don’t think so. Part of our package included a local grazing platter. We decided the only thing local about it, was it someone had popped over to Daylesford to Coles to pick up a tub of Tzatiki. Dreadful. Safe your $$$

Posted by on 18 May 2020

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2 out of 5
Property lacked basic necessities for cooking. Aircon was on max but the room was not cool enough. As a spa resort we wished for complimentary bath essentials at the least consider the price you pay. The only complimentary product was milk, which was expired. Overall disappointing.

Posted by on 30 Dec. 2019

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Comment from Hotel Management

5 Feb. 2020 by Hepburn Spa Retreat

Hi, we're sorry to hear you had difficulties with amenities, I have passed this feedback onto our supervisors and we will certainly look into this for you. Thanks kindly for letting us know.

3 out of 5
It was set out lovely. Nice and peaceful but it wasn’t very clean. Very dusty and there was a cockroach and mould in the cupboard. I read other reviews about the mould and cockroach that were done a while ago. It obviously they don’t bother looking at the feedback. Definitely not worth the money I paid.

Posted by on 30 Nov. 2019

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4 out of 5
Beautifully presented accomodation in an excellent location. Staff at check-in were super friendly and efficient. Incredibly comfortable bed and dazzling clean bed linen and towels. A definite return for us.

Posted by on 28 Nov. 2019

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4 out of 5
The rooms themselves were comfy and in general fairly tidy. However they were a bit dusty. A few issues which should definitely not have been there especially when paying in excess of $300 per night. The bathroom sink was blocked, the shower handle came off when used, the spa tap was loose and the caulking in the spa was coming apart, block out blinds offer little blockout from the morning light which stopped us having a good sleep in. They may be all small things but all of this detracts from the feeling of being in a luxurious space. The location is fantastic being minutes away from all the shops spas restaurants and waterfalls etc yet far enough to be hidden from any local traffic.

Posted by on 5 Nov. 2019

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5 out of 5
Beautiful, loved our stay. Especially loved the fireplace & spa. Sets the mood for a relaxing time away, which is exactly what we needed :)

Posted by on 23 Apr. 2019

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Comment from Hotel Management

3 May 2019 by Hepburn Spa Retreat

Hi, it certainly is a great spot and yes, the fireplace and spa are incredible! We're glad you loved it.

4 out of 5
Room was good. Foxtel didn't work. Great area and close to restaurants

Posted by on 19 Apr. 2019

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Comment from Hotel Management

3 May 2019 by Hepburn Spa Retreat

Hi, thanks very much for your review. We're glad you loved the location and apologies for experiencing issues with the Foxtel, we will have our maintenance team look into this.

1 out of 5
Arrived and told key was missing so come back after 3pm. Got key at 3.20pm. Villa had wardrobe door broken off hinges. Room was filthy and covered in an inch of dust. Wifi and Foxtel not working. Towels smelt of cooking fat. Was disgusting. I rang the number provided for assistance and no one picked up so I then sent photos to a mobile after hours number and whilst we were out somebody came in and fixed wardrobe and dusted. I paid $540 a night for this. So disappointing and I will be contacting the ombudsman for a return of my money.

Posted by on 19 Apr. 2019

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4 out of 5

Posted by on 18 Mar. 2019

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Comment from Hotel Management

3 Apr. 2019 by Hepburn Spa Retreat

Hi, thank you very much for your review. We're glad to see you had an amazing visit. We will continue to work hard to make sure your next visit is a 5 out 5 experience.

2 out of 5
The maintenance of the rooms and cleanliness left a lot to be desired.

Posted by , from Hobart on 31 Dec. 2018

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About the Hepburn Spa Retreat

Location 20-22 Mineral Springs Crescent, Hepburn Springs, VIC 3461

Property Features

Hepburn Spa Retreat offers its guests a full-service spa and an outdoor pool. Spa services, a terrace, and a garden are also featured at the luxury Hepburn Spa Retreat. Free self parking is available. This 5-star Hepburn Springs hotel is smoke free.

  • 10 guestrooms or units
  • 2 levels
  • Built in 2013
  • Storage area for luggage
  • Terrace
  • Garden
  • No smoking on site

Family Friendly Amenities

  • Outdoor pool
  • Kitchen
  • Full-sized refrigerator/freezer
  • Microwave
  • DVD player

Parking

Free self parking

Transport

  • Airport: Tullamarine Airport (MEL) (100.1 km / 62.2 mi)
  • Train station: Daylesford Station (4.8 km / 3 mi)
  • Parking: Free self parking

Room Amenities

Hepburn Spa Retreat offers 10 air-conditioned accommodations with private spa tubs and fireplaces. Rooms open to balconies. Accommodations at this 5-star hotel have kitchens with full-sized refrigerators/freezers, stovetops, microwaves, and cookware/dishes/utensils. Bathrooms include separate bathtubs and showers. 32-inch flat-screen televisions come with satellite channels and DVD players. Additionally, rooms include minibars and coffee/tea makers.

  • Private hot tub
  • In-room kitchen
  • Fireplace
  • Private balcony
  • Minibar
  • Flat-screen television
  • Satellite channels
  • DVD player
  • Refrigerator (full size)
  • Microwave
  • Oven
  • Stove
  • Dishwasher
  • Coffee maker
  • Kitchenware
  • Separate shower and tub
  • Hair dryer available
  • Iron and ironing board
  • Blackout drapes
  • Air conditioning
  • Ensuite bathroom

Spa Services

  • Number of treatment rooms 18
  • Outdoor treatment areas
  • Couples treatment rooms
  • Manicures and pedicures
  • Body wraps
  • Body treatments
  • Body scrubs
  • Facial treatments
  • Aromatherapy treatments
  • Hydrotherapy treatments
  • Hot stone massage
  • Deep tissue massage
  • Prenatal massage
  • Spa tub in spa
  • Thai massage
  • Detoxification wrap
  • Massages

Hotel Policies

Check-in

  • Check-in time starts at 3:00 PM
  • Check-in time ends at 6:30 PM
  • Minimum check-in age is: 18

Special check-in instructions:

There is no front desk at this property. The check-in location differs from the property location. To check in, go to Hepburn Bathhouse & Spa, Mineral Springs Reserve, Hepburn Spring This property doesn't offer after-hours check-in. The host will greet guests on arrival.

This property does not have a front desk. The check-in location differs from the property location. To check in, guests will need to go to Hepburn Bathhouse & Spa, Mineral Springs Reserve, Hepburn Spring
This property doesn't offer after-hours check-in. The host will greet guests on arrival.

Check-out

  • Check-out by 11 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Cribs (infant beds) are not available.

Pet Policy

  • No pets allowed

Policies

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges. For guests' safety, the property includes a fire extinguisher, a security system, and a first aid kit in each accommodation. This property advises that enhanced cleaning and guest safety measures are currently in place.Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F.Staff at the property wear personal protective equipment; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitizer.Contactless check-in and contactless check-out are available.Each guestroom is kept vacant for a minimum of 24 hours between bookings.The property affirms that it adheres to the Intertek Cristal (3rd party expert - Global) sanitization guidelines.

  • No rollaway/extra beds available
  • No cots (infant beds) available
  • No lifts
  • Debit cards

Hotel Names

  • Hepburn Spa Retreat Hotel Hepburn Springs
  • Hepburn Spa Retreat Hotel
  • Hepburn Spa Retreat Hepburn Springs
  • Hepburn Spa Retreat
  • Hepburn Spa Retreat Hotel
  • Hepburn Spa Retreat Hepburn Springs
  • Hepburn Spa Retreat Hotel Hepburn Springs

You should know

  • Reservations are needed for spa treatments. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.
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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.