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4.2 out of 5

"Fantastic cabin!! Walking distance to everything. " More

By a verified traveller on Sun 25 Apr 2021

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Hotel Description

A family-friendly stay in Torquay awaits you at Ingenia Holidays Torquay. Within just a 10-minute stroll, you'll find Surf World Museum and Torquay Visitor Information Centre. Highlights at this campground include an outdoor swimming pool, and in-room kitchens and free WiFi.

All 50 accommodations feature TVs, DVD players, and coffee/tea makers. Kitchens come with refrigerators, microwaves, and stovetops, making in-room dining convenient. Additionally, hair dryers and free toiletries are available.

Enjoy the kids' swimming pool along with access to mini golf and a playground. Added amenities include free WiFi in public areas and laundry facilities. There's also the convenience of free self parking.

Sights within a 15-minute walk of this Torquay campground include Torquay Central Farmers Market and Torquay Beach.

Holiday Unit Studio

Bed Count 1 Full Bed Maximum Occupancy 2 Max
AU$131* Per night/room 12 Oct. - 13 Oct.

Apartment, 3 Bedrooms

Bed Count 1 Queen Bed Maximum Occupancy 7 Max

Two Bedroom Holiday Unit

Bed Count 1 Full Bed Maximum Occupancy 5 Max

Two Bedroom Holiday Unit

Bed Count 1 Queen Bed Maximum Occupancy 5 Max

Economy Cabin - With Ensuite

Bed Count 1 Full Bed Maximum Occupancy 4 Max

Ingenia Holidays Torquay ratings based on 254 Verified Reviews

Review Summary
4.2 out of 5 4.0 out of 5.0
Room cleanliness 4.0 out of 5.0
Service & staff 4.0 out of 5.0
Room comfort 3.5 out of 5.0
Hotel condition 4.0 out of 5.0

Guest reviews for Ingenia Holidays Torquay

Everyone (103) Couples (53) Family (96) Other (1)
4 out of 5
It was fine

Posted by on 15 Jul. 2021

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Comment from Hotel Management

13 Sep. 2021 by Lauren

Hi Anonymous, Thank you for taking the time to provide us with your feedback after your past stay at Torquay. We are glad to hear that you enjoyed your stay with us. We hope to see you again in the future. Warm Regards, Lauren

5 out of 5
Fantastic cabin!! Walking distance to everything.

Posted by on 25 Apr. 2021

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Comment from Hotel Management

26 Apr. 2021 by Manager

Thank you for your great review! We are glad your enjoyed our location and cabins. We hope to welcome you back again in the future!

5 out of 5

Posted by on 22 Apr. 2021

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5 out of 5
The interior was very nice for a cabin. Contactless check in and out was quick and easy. Other than noisy Cockatoos the area was quiet. The electric blanket in the main bedroom was a needed addition on a cold, rainy night. The map was a little confusing to find the room, and thr numbers on the cabins were really hard to see in the dark

Posted by on 13 Apr. 2021

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Comment from Hotel Management

15 Apr. 2021 by Guest Relations Manager

Thanks for your feedback. We shall discuss with our Staff to ensure we improve our communication regarding the map and Cabin Numbers for the future.

4 out of 5
had a great weekend away. Kids gad so much fun with the pool & jumping pillow. Would stay here again. Very clean inside and loved how the bed sheets and blanket all sturile and cleaned in a zip bag. Close to everything.

Posted by on 11 Apr. 2021

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Comment from Hotel Management

15 Apr. 2021 by Guest Relations Manager

Thanks for taking the time to post your review. We are pleased you had such an enjoyable stay with us and look forward to welcoming you back in the future.

4 out of 5
Whilst the cabin was small and would be very cramped with four people, it was well presented and clean. I can’t comment overall as my friend I were out and about in the community and didn’t utilise all the amenities provided by the Park.

Posted by on 25 Mar. 2021

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Comment from Hotel Management

1 Apr. 2021 by Guest Relations Manager

Thanks for taking the time to post your review.

5 out of 5
A great alternative to a standard hotel - more space and facilities than a hotel, at a great price. Clean and well kept.

Posted by on 22 Mar. 2021

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Comment from Hotel Management

23 Mar. 2021 by Manager

We are thrilled you enjoyed your stay with us! We hope to welcome you back in the future...

5 out of 5
The place was clean and lovely. I was most impressed by the customer service. I had messed up the dates of our stay online. I didn’t realise until we arrived. The ladies in the office at the park went above and beyond what was required of them. They fixed up the dates online for me - as getting hold of wotif was difficult. They were so kind and helpful. You don’t see customer service like that much anymore. I also would like to add that I went to Aldi and the staff member in there was probably one of the rudest people I have ever come across.

Posted by on 25 Feb. 2021

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Comment from Hotel Management

26 Feb. 2021 by Guest Relations Manager

Thanks for taking the time to post your review. We are pleased we were able to assist. Glad you enjoyed your stay, we hope to welcome you back in the future.

5 out of 5
Very family friendly. Alot of amenties. Close enough to walk anywhere in torquay.

Posted by on 30 Jan. 2021

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Comment from Hotel Management

2 Feb. 2021 by Manager

Thank you for your wonderful review. We are our happy you enjoyed our family friendly atmosphere

4 out of 5
Walking distance to everything needed ! Staff pleasant and cabin was exactly what we expected. Happy to stay again

Posted by , from Victoria on 24 Dec. 2020

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Comment from Hotel Management

27 Jan. 2021 by Guest Relations Manager

Thanks JDEE for your feedback. Great to hear you had such an enjoyable stay with us.

About the Ingenia Holidays Torquay

Location 55 Surf Coast Highway, Torquay, VIC 3228

Property Features

Ingenia Holidays Torquay offers its guests an outdoor pool and a children's pool. Public spaces have free WiFi. Tour/ticket assistance, barbecue grills, and an arcade/game room are also featured at the family-friendly Ingenia Holidays Torquay. Free self parking is available. This Torquay campground is smoke free.

  • 50 guestrooms or units
  • Self-service laundry
  • Front desk (limited hours)
  • Tour and ticket information
  • Game room or arcade
  • Convenience store
  • Garden
  • BBQ grill(s)
  • No smoking on site

Family Friendly Amenities

  • Family property
  • Outdoor pool
  • Children's pool
  • Free WiFi
  • Kitchen
  • Grocery/convenience store
  • Laundry facilities
  • Arcade/game room
  • Playground on site
  • Miniature golf on site
  • Refrigerator
  • Microwave
  • DVD player

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Parking

Free self parking

Transport

  • Parking: Free self parking

Room Amenities

Ingenia Holidays Torquay offers 50 air-conditioned accommodations with DVD players and coffee/tea makers. Kitchens offer refrigerators, stovetops, microwaves, and cookware/dishes/utensils. Bathrooms include showers, complimentary toiletries, and hair dryers. This Torquay campground provides complimentary wireless Internet access. Housekeeping is provided daily.

  • In-room kitchen
  • Television
  • DVD player
  • Refrigerator
  • Microwave
  • Stove
  • Coffee maker
  • Kitchenware
  • Shower
  • Housekeeping (daily)
  • Hair dryer
  • Toiletries (free)
  • Air conditioning
  • Ensuite bathroom

Hotel Policies

Check-in

  • Check-in time starts at 2 PM
  • Minimum check-in age is: 18
  • Check-in time ends at 6 PM

Special check-in instructions:

The front desk is open daily from 10:00 AM - 6:00 PM. To make arrangements for check-in please contact the property at least 24 hours before arrival using the information on the booking confirmation. If you are planning to arrive after 6 PM please contact the property in advance using the information on the booking confirmation. Guests planning to arrive outside of normal check-in hours must contact the property in advance for check-in instructions and an access code. Front desk staff will greet guests on arrival.

The front desk at this property is open daily from 10:00 AM - 6:00 PM.
To arrange for check-in, guests must contact the property at least 24 hours prior to arrival using the information on the booking confirmation. Guests arriving after 6 PM must make advance arrangements by contacting the property using the information on the booking confirmation. Guests planning to arrive outside of normal check-in hours must contact the property in advance for check-in information and an access code. Front desk staff will greet guests on arrival.

Check-out

  • Check-out by 10 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Cribs (infant beds) are not available.

Pet Policy

  • No pets allowed

Policies

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property accepts Visa and Mastercard. Cash is not accepted. For guests' safety, the property includes a fire extinguisher and a smoke detector in each accommodation. This property advises that enhanced cleaning and guest safety measures are currently in place. Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F. Contactless check-in and contactless check-out are available.

  • No rollaway/extra beds available
  • No cots (infant beds) available
  • No lifts
  • Debit cards not accepted
  • Staffed front desk
  • Property does not use a professional cleaning service
  • Property is cleaned with disinfectant
  • Contactless check-in is available
  • Property confirms they are implementing enhanced cleaning measures
  • No gap period between guests' stays
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Commonly touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is available
  • Property does not follow sanitisation practices of any association

Hotel Names

  • Torquay Holiday Park Campground
  • Torquay Holiday Park
  • Torquay Holiday Park Hotel Torquay
  • Parkdean - Torquay Holiday Park Devon
  • Torquay Holiday Park Campsite
  • Torquay Holiday Park
  • Ingenia Holidays Torquay Torquay
  • Ingenia Holidays Torquay Holiday Park
  • Ingenia Holidays Torquay Holiday Park Torquay
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Frequently asked questions

*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.